Hardware Troubleshooting - Polycom SoundStructure C16 Design Manual

It is possible to determine the IP address for the system via several methods:
Connect to the SoundStructure device via RS-232, open SoundStructure Studio and autoscan the device.
The IP address will be shown in the Wiring page.
Open DOS shell and ping the network with the broadcast address: xxx.yyy.zzz.255 and then look for the
MAC address in the results generated from an 'arp –a' command. The MAC address of the SoundStructure
device is available from the front of the device inside the front-panel door.
SoundStructure Studio Can't Find My SoundStructure Device Over Ethernet
Depending on network router configurations, SoundStructure Studio may only be able to find devices that
are connected to the same subnet as the local PC that is running SoundStructure Studio. Ensure your PC
or control system is on the same subnet as the SoundStructure device.
If on the same subnet and you still can't find the SoundStructure device with SoundStructure Studio, make
sure the SoundStructure device is connected to the ethernet and has either received an IP address from a
DHCP server, or has a static IP address that has been set and doesn't conflict with any other devices on
the network. If the DHCP lease has expired or the IP address has changed, it make take a minute or so for
the SoundStructure Studio to be able to find the SoundStructure device.

Hardware Troubleshooting

SoundStructure devices have built-in diagnostics that are designed to isolate configuration issues from
hardware issues. If the system is not operating according to expectations, the first step is to check the
SoundStructure front-panel LED.
The SoundStructure front-panel LED indicates the status of the device as shown in following table. The
different states of the SoundStructure front-panel LED are shown in this table.
LED
Status
Polycom, Inc.
Color State
Flashing The system is starting up.
Green
Solid The system is operating normally.
In an multi-device system, this
means that the devices do not have a
configuration file that matches the
equipment. Upload a valid project
using devices that match the actual
Yellow Solid
devices.
In other applications, this means the
system has logged a warning and
the system logs should be reviewed.
A system component has failed and
Red Solid
requires immediate attention.
Description
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