Polycom CX5100 User Manual
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Polycom CX5100 User Manual

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User's Guide
1.0
|
December 2013
|
3725-65974-001/A
User's Guide for Polycom CX5100
Unified Communication Station

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Summary of Contents for Polycom CX5100

  • Page 1 User’s Guide December 2013 3725-65974-001/A User’s Guide for Polycom CX5100 Unified Communication Station...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Introducing the Polycom CX5100 System ........
  • Page 4 User’s Guide for Polycom CX5100 Unified Communication Station Finding Your Default System Password ........15 Working with Configuration Profiles .

  • Page 5: About This Guide

    About This Guide The User’s Guide for Polycom CX5100 Unified Communication Station is intended for anyone who needs to use, customize, and troubleshoot the Polycom CX5100 system. This guide includes overview information that you may find helpful when you’re just starting to learn about video conferencing or if you need a quick refresher.

  • Page 6: Understanding Terms Used In This Guide

    Administration menu and then select System Information. Getting More Information You can find a wide variety of useful information about your system on the Polycom Support site at support.polycom.com. Finding Product Documentation You can find Polycom product documentation at support.polycom.com. Go to Video and Telepresence >...

  • Page 7: Using The Knowledge Base

    Polycom CX5100 Release Notes Using the Knowledge Base For more troubleshooting information, search the Knowledge Base at support.polycom.com. Contacting Technical and Solution Support For support or service, please contact your Polycom distributor or go to Polycom Support at support.polycom.com. Polycom, Inc.

  • Page 8: Getting Started

    Getting Started This chapter introduces you to the Polycom CX5100 system: how it works, what it looks like, and how to get started using it to participate in video conferences. Introducing the Polycom CX5100 System The Polycom CX5100 unified conference station lets you use the collaboration capabilities of Microsoft Lync voice, video, and content while automatically tracking the flow of conversation to enable richer, more interactive communication.

  • Page 9: About The Polycom Cx5100 System

    User’s Guide for Polycom CX5100 Unified Communication Station Getting Started About the Polycom CX5100 System The following figure introduces you to the parts of the Polycom CX5100 tabletop unit, which houses the camera, microphones, and speakers. Parts of the Polycom CX5100 Tabletop Unit...

  • Page 10: Setting Up Your System Hardware

    Setting up the Polycom CX5100 or CX5500 System, which was shipped in the box with your system. You can also find this document at support.polycom.com. Go to Video and Telepresence > CX Series > CX5100.

  • Page 11: Powering On And Off

    Understanding the Indicator Lights The Polycom CX5100 system indicator lights let you know whether the system is sending audio or video in video calls. The three microphone indicator lights are located on the tabletop unit base. The active video indicator light is located on the underside of the camera head.

  • Page 12: First-Time Startup

    ● When you stand at the front of a small conference room to speak, face the CX5100 system instead of the whiteboard or the wall. Facing the wall can cause echoes that interfere with the active speaker tracking.

  • Page 13: Calling And Answering

    Calling and Answering Calling and answering with the Polycom CX5100 system uses the familiar Lync interface. This section describes the steps using Lync 2013, but the steps are similar if you use Lync 2010. Placing a Video Call You can place calls to people and systems in your organization that are registered to the Directory Service.

  • Page 14: Hanging Up A Call

    User’s Guide for Polycom CX5100 Unified Communication Station Calling and Answering To refuse a call: » In the incoming call notification, do one of the following:  Click Decline.  Click Ignore to refuse the call. Hanging Up a Call Hanging up a call with another person automatically disconnects the other person.

  • Page 15: Customizing Your System

    Working with Configuration Settings All of the settings on the Configuration tab of the CX5100 - CX5500 Control Panel are stored in a configuration profile. The configuration file for each system is stored on the system itself. You can also create configuration files and store them on your computer for use with other environments or other systems.

  • Page 16: Working With Configuration Profiles

    Customizing Your System Working with Configuration Profiles From the CX5100 - CX5500 Control Panel, you can choose to create a new configuration file, edit an existing configuration file onto a CX5100, or retrieve the configuration file from your system. You can load any of these configuration files onto your system.

  • Page 17: Customizing The Power Frequency Setting

    3 Do one of the following:  Click Apply to Device to push the new configuration file onto your CX5100 system. Enter the system password if prompted. When the changes is complete, a dialog box appears. It may take up to a minute for the the new network connection to be ready for use.

  • Page 18: Customizing Mute Button Behavior

    For some settings, you are required to enter an administrator password for access. The default password is the serial number of the Polycom CX5100 system. You can find the serial number a label found on the back panel of the unit.

  • Page 19: Keeping Your Software Current

    You can configure your system to check for available updates automatically, or you can choose update the software manually. To update the software automatically: 1 From the CX5100 - CX5500 Control Panel, click System > Set Date/Time and ensure that the time and date are set correctly. 2 Click Configuration and then click Softupdate.
  • Page 20 User’s Guide for Polycom CX5100 Unified Communication Station Customizing Your System Location of the USB 2.0 connectors Important Notes About Installation • The indicator lights begin to flash, indicating that the update has started. The system reboots up to four times during the update. You will see the indicator lights flash in several different patterns.

  • Page 21: Troubleshooting

    Troubleshooting If you experience problems using the Polycom CX5100 system, try the suggestions in this chapter. Solving Audio and Video Problems Use the following table to find possible corrective actions if you experience problems. Troubleshooting Audio and Video Problems Symptom...

  • Page 22: Accessing System Information

    » From the CX5100 - CX5500 Control Panel, click System and then click System Info. Testing the System’s Speaker, Microphones, and Camera You can ensure that your Polycom CX5100 is configured and operating correctly by testing the speaker, microphones, and camera.

  • Page 23: Capturing Logs And Diagnostic Information

    Options. 2 Click Video Device and check the video preview. Capturing Logs and Diagnostic Information If you contact Polycom for help with a system problem, you might be requested to supply information about your system. To retrieve system logs: » Connect a USB thumb drive to the USB port on the tabletop unit or on the power data box. Make sure there is no softupdate package on the thumb drive.
  • Page 24 User’s Guide for Polycom CX5100 Unified Communication Station Troubleshooting Location of the system restore button To reset the system to its original factory settings using the restore button: 1 While the system is powered off, use a paper clip to press and hold the restore button.

  • Page 25: Regulatory Information

    Special Safety Instructions Plug Acts as Disconnect Device: The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. Follow existing safety instructions and observe all safeguards as directed. Polycom, Inc.
  • Page 26 Cet appareil numerique de la Classe [B] est conforme à la norme NMB-003 du Canada. Europe This Polycom CX5100 has been marked with the CE mark. This mark indicates compliance with EEC directories 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

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