Information Required For Support; Understanding Soundstructure Voip Interface Api Commands - Polycom SoundStructure C16 Design Manual

Information Required for Support

Polycom's Technical Support team is ready to help our integration partners ensure their equipment is
functioning properly. For specific questions regarding integration with a VoIP PBX or call management
platform, you should contact the IT/Phone integration specialist in your organization or at your end user's
installation.
Before calling Polycom Technical Support for assistance, Polycom recommends that you have the following
information:
● SoundStructure project file (.str extension).
This file allows the support team to understand the design and see if the SoundStructure VoIP
Interface is part of the project.
● SoundStructure device log (retrieved from the SoundStructure Studio Wiring page)
This file allows the support team understand the versions of firmware and other settings of the
SoundStructure device.
● Whether you have been able to make a SIP URL call to another SIP device.
This helps separate baseline functionality questions from PBX integration questions. For PBX
specific integration questions about line registration problems to your local PBX, consult your local
IT/Phone specialist who has deployed other VoIP endpoints in that environment.
Understanding SoundStructure VoIP Interface API
Commands
The existing SoundStructure API commands have been updated to support the SoundStructure VoIP
Interface input and output channels. There are also new API commands that have been created for the
SoundStructure VoIP Interface. For a quick overview of the commands, refer to the table shown next. For
more complete information, see the updated command set in
Guide in Appendix A or navigate directly to the SoundStructure device with your PC's browser.
SoundStructure VoIP Interface API Commands
Parameter Name
voip_answer
voip_blind
voip_board_info
voip_bootblock_sw_ver
voip_bootrom_sw_ver
voip_call_appearance
Polycom, Inc.
Appendix A: Command Protocol Reference
Description
Used to answer an incoming call.
Used with voip_transfer to make a blind transfer.
Returns manufacturing and hardware information about the plug-in
card.
Returns the bootblock version of the plug-in card.
Returns the bootROM version of the plug-in card.
Selects the currently active call appearance. Some parameters operate
on the currently active call appearance. This is similar to pressing a call
appearance on a desktop phone.
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