Polycom SoundStructure C16 Design Manual page 368

Valid IP Address
Check that you have a valid IP address for the SoundStructure VoIP Interface on the Wiring page as shown
in the following figure.
SoundStructure VoIP IP Address in SoundStructure Studio
If you don't have a valid IP address, check whether the network cable for the SoundStructure VoIP Interface
is plugged in and connected to the VoIP network.
If your cable is plugged in but you don't have a valid IP address, check whether DHCP is enabled for the
device and you have an DHCP server on your subnet.
If you don't have a DHCP server on your local subnet, set a static IP address from the SoundStructure Studio
wiring page with the Edit Network Connections button. See Setting an IP address with SoundStructure
Studio.
Valid Network Route to the SoundStructure VoIP Interface
If you have a valid IP address, click the Web Configuration button to open the Web Configuration Utility.
If you receive an IP address for the SoundStructure VoIP Interface but can't get access to the Web
Configuration Utility and can't network ping the SoundStructure VoIP Interface, then it is possible the
SoundStructure VoIP Interface is on a different VLAN or subnet than your computer and not all data traffic
may be permitted between the two different subnets. Check with your local IT administrator if you need a
route from your PC to the SoundStructure VoIP Interface for setup purposes.
If it is not possible to provide a route to the SoundStructure VoIP Interface's IP address, you may need to
temporarily insert a local router that can source DHCP addresses and connect both your PC and the
SoundStructure VoIP Interface to the local router. From the PC you should be able to reach the
SoundStructure VoIP Interface and configure the device via the Web Configuration Utility. Once done, you
may reconnect the original network connections.
Polycom, Inc. 368