Polycom SoundStructure C16 Design Manual page 373

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Boot logs show information regarding the boot process of the SoundStructure VoIP Interface including any

firmware updates. The boot log shown next depicts a system after it has booted up.

SoundStructure VoIP Interface Boot Log

Application logs show information regarding the application running on the SoundStructure VoIP Interface.

There are different levels of the log information that may be viewed by changing the value of the Log Level

The application logs can provide additional insight into why a line has not registered successfully. For

example, if the authentication user name is not correct, the log will contain a message as follows:

1117164420|sip |4|00|Registration failed User: 1234, Error Code:404 Not Found

If a the call server is not available or the server IP address is not correct, the log may contain a message as

1117161439|pmt |4|00|Login failure.

1117161441|sip |4|00|Registration failed User: 200024, Error Code:480 Temporarily not

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Troubleshooting