Polycom CX7000 series Administrator's Manual
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Polycom CX7000 series Administrator's Manual

Polycom CX7000 series Administrator's Manual

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Administrator's Guide
®
for Polycom
CX7000 Systems
1.1
|
August 2012
|
1725-82843-001/C

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Summary of Contents for Polycom CX7000 series

  • Page 1 Administrator’s Guide ® for Polycom CX7000 Systems August 2012 1725-82843-001/C...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Configuring the Polycom CX7000 System Software ....5 Polycom CX7000 Indicator Light ....... . 8 Preferences .
  • Page 4 Administrator’s Guide for Polycom CX7000 Systems Collecting System Logs ........24 Collecting Call Details .

  • Page 5: Introducing The Polycom Cx7000 System

    The following related documents for Polycom CX7000 systems are available from www.polycom.com/videodocumentation: • Setting Up the Polycom CX7000 System, which describes how to set up the hardware • User’s Guide for Polycom CX7000 Systems, which describes how to perform video conferencing tasks •...

  • Page 6: Installing The Polycom Cx7000 System

    Administrator’s Guide for Polycom CX7000 Systems Installing the Polycom CX7000 System Preparing Your Network for Installation Only single Active Directory forest topology is supported Ensure that your corporate network environment is running one of the following: — Microsoft Exchange Server 2010 or 2007 with the auto-discover service enabled —...

  • Page 7: Preparing Your Meeting Room For The Polycom Cx7000 System

    Use light blue for wall colors. Avoid dark or vivid wall colors. Positioning the Polycom CX7000 System The Polycom CX7000 system can be set up in multiple ways. When used with furniture such as a pedestal or wall mount, the system fits into a bracket on the back of the display.

  • Page 8: Positioning Your Microphone

    Powering the System On and Off Connect power and power on the Polycom CX7000 system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it.

  • Page 9: Configuring The Polycom Cx7000 System Software

    Configuring the Polycom CX7000 System Software When you power on the Polycom CX7000 system for the first time, the setup wizard runs automatically to help you configure the required settings. After you run the setup wizard, administrators can view or change the system’s configuration.
  • Page 10 Administrator’s Guide for Polycom CX7000 Systems Setting Description Obtain DNS server Specifies that the system gets a DNS address automatically. address automatically Use the following Specifies that the DNS address is not assigned automatically. DNS server address Preferred DNS server Specifies the DNS address to use for this system.
  • Page 11 System Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located. Admin password Enter or change the password for the Polycom CX7000 system.

  • Page 12: Polycom Cx7000 Indicator Light

    Administrator’s Guide for Polycom CX7000 Systems Polycom CX7000 Indicator Light The following figure shows the location of the power button and indicator light. The indicator light on the front of the Polycom CX7000 system provides this information: Indicator Light System Status System is powered off.

  • Page 13: Monitors And Cameras

    Note that this setting is not applied when you access the system using Remote Assistance. Monitors and Cameras Connecting Monitors to a Polycom CX7000 System The following table shows how you can connect a monitor to a Polycom CX7000 system. Video Output Number Connector...

  • Page 14: Customizing The Display Behaviors

    Administrator’s Guide for Polycom CX7000 Systems Customizing the Display Behaviors You can customize the video output used when the system goes to sleep. If your system uses two monitors, you can also customize the system behavior for systems with two monitors.

  • Page 15: Connecting Cameras

    If the display from your HDMI monitor appears to be cut off, adjust the video display setting to “pixel to pixel”. Connecting Cameras You can connect a Polycom EagleEye III or Polycom EagleEye View to the Polycom CX7000 system. Refer to your system’s setup sheet for connection details.

  • Page 16: Customizing Your Microphones

    Administrator’s Guide for Polycom CX7000 Systems Click Audio. Sign in using the administrator account appropriate to your sign-in mode: — Domain Member: local administrator or domain administrator — Standalone: local administrator Configure these settings: Setting Description Speaker Specifies which speakers, earphones, or other audio output device to use.

  • Page 17: Accessing Administrator Settings

    Administrator’s Guide for Polycom CX7000 Systems Setting Description Microphone Specifies which microphone or other audio input device to use. Microphone Volume Lets you adjust the level for your microphone input. Audio Test Lets you test the audio devices used for making calls.

  • Page 18: System Location

    Administrator’s Guide for Polycom CX7000 Systems Enter the Admin Password, and then enter it again to confirm it. If the system signs in as a Domain Member, the admin password must meet the password policy of the domain controller security settings.

  • Page 19: Network Settings

    Administrator’s Guide for Polycom CX7000 Systems Network Settings LAN Status Lights The LAN connector on the Polycom CX7000 has two lights to indicate connection status and traffic: Indicator Light Connection Status Left light off No connection. Left light green 10M connection.

  • Page 20: System Settings

    Administrator’s Guide for Polycom CX7000 Systems Setting Description Subnet Mask Specifies the subnet mask for this system. Default Gateway Specifies the gateway IP address to use If the system does not automatically obtain one. Obtain DNS Server Specifies that the system gets a DNS address address automatically automatically.
  • Page 21 System Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located. Admin password Enter or change the password for the Polycom CX7000 system.

  • Page 22: Configuring Exchange Server Settings

    Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located. Admin password Enter or change the password for the Polycom CX7000 system. Confirm Password Reenter the password for the Polycom CX7000 system.

  • Page 23: Keeping Your Software Current

    Administrator’s Guide for Polycom CX7000 Systems An administrator account is required to access these settings. To configure Exchange Server settings: Click Options > Configuration. Click Advanced Settings. Sign in using the administrator account appropriate to your sign-in mode: — Domain Member: local administrator or domain administrator —...

  • Page 24: Updating The Software

    Administrator’s Guide for Polycom CX7000 Systems longer than installing a software update. Updating the Software To update the software, you must use an administrator account. Do not power the system off during a software update. The system restarts after the software update is downloaded to the system and then again after the update is complete.
  • Page 25 Administrator’s Guide for Polycom CX7000 Systems Choose one of the following: Setting Description Automatically check for software Sets the system to check for new software updates every day at this time update package from the network folder or FTP site at the time you specify. If a newer...

  • Page 26: Installing An Earlier Software Version

    Microsoft Online Services Sign-in Assistant. This software is updated automatically when you install a new version of the Polycom CX7000 system software. You can also update the Assistant manually. To update the Microsoft Online Services Sign-in Assistant manually: Click Options >...

  • Page 27: Statistics And Diagnostics

    Click System Information and view the following information: Setting Description System Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system has the same name as the conference room where the system is located. IP Address Displays the IP address currently assigned to the system.

  • Page 28: Collecting System Logs

    Administrator’s Guide for Polycom CX7000 Systems Setting Description Gateway Displays the status of the gateway currently assigned to this system. Displays the status of the DNS server currently assigned to this system. Lync Server Displays the sign-in status of the Lync application.

  • Page 29: Collecting Call Details

    Managing the System Remotely If you experience problems, the system allows you to invite a remote user to connect to the Polycom CX7000 system for troubleshooting. You must run the setup wizard for the first time from the local system. Initial software setup cannot be performed remotely.
  • Page 30 Administrator’s Guide for Polycom CX7000 Systems You can connect remotely if the CX7000 system has been inactive for three minutes and is not in a call. To create an invitation to connect remotely: Click Options > Configuration. Click Advanced Settings.

  • Page 31: Troubleshooting

    Ctrl + Shift + R on the CX7000 system keyboard to enable the Remote Desktop session. At the local Polycom CX7000 system, if there is no meeting in progress, you are prompted to accept the connection.

  • Page 32: Viewing Call Diagnostics

    Administrator’s Guide for Polycom CX7000 Systems Symptom Corrective Action Video My camera is not listed in the device Ensure that your camera cable is connected securely. selection list. Return to the Home screen, then click Options > Configuration > Camera and check again.

  • Page 33: Resetting The System

    Administrator’s Guide for Polycom CX7000 Systems Statistic Description System CPU in use. Memory Memory in use. To test your connection to a far-site IP address: During a call, click on the CX7000 system in-conference toolbar. Enter the IP address you want to test.

  • Page 34: Recovering From Problems

    If you experience severe system problems, you can perform a factory restore. The restore button is on the front of the Polycom CX7000 system, as shown in the following figure: To reset the system to its original factory software using the restore button: While the system is powered off, press and hold the restore button.
  • Page 35 Administrator’s Guide for Polycom CX7000 Systems IP Address Displays the IP address currently assigned to the system. Domain (For systems configured as domain members) Displays the domain name currently assigned to the system. Sign in as Specifies the sign-in mode used by the system.

  • Page 36: System Status

    Administrator’s Guide for Polycom CX7000 Systems Lync Version Displays the Lync software version. System Status Gateway Displays the status of the gateway currently assigned to this system. Displays the status of the DNS server currently assigned to this system. Lync Server Displays the sign-in status of the Lync application.

  • Page 37: Audio

    Administrator’s Guide for Polycom CX7000 Systems Custom Text Lets you enter text to display when the system goes to sleep. This setting is available when you choose 3D text as the screen saver. Screen Saver Wait Time (minutes) Specifies how long the system remains awake during periods of inactivity.

  • Page 38: Test Audio Devices

    Arrow Buttons Allows you to move the camera up, down, left, or right. This option is only available when you connect a Polycom camera. Zoom Buttons Allows you to zoom the camera out or in. This option is only available when you connect a Polycom camera.

  • Page 39: Preferences

    Require Meeting ID to Start Meeting Specifies whether a Meeting ID is required to join an online meeting from the Polycom CX7000 system. You can find the Meeting ID in the Join the conference link found in the meeting email.

  • Page 40: Location

    Administrator’s Guide for Polycom CX7000 Systems Location Language Sets the language to use for this system’s screens. Changing this setting causes the system to restart. Do not power the system off until the restart is complete. Time Format Specifies your format preference for the time display.
  • Page 41 Administrator’s Guide for Polycom CX7000 Systems Changing any of these settings causes the system to restart. Do not power the system off until the restart is complete. Obtain an IP address automatically Specifies that the system gets an IP address automatically.

  • Page 42: System

    Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located. Admin password Enter or change the password for the Polycom CX7000 system. Confirm Password Lets you reenter the password for the CX7000 system.

  • Page 43: Exchange Server

    Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located. Admin password Enter or change the password for the Polycom CX7000 system. Confirm Password Lets you reenter the password for the CX7000 system.

  • Page 44: Software Update

    Administrator’s Guide for Polycom CX7000 Systems Specify the Exchange Web Service address Lets you manually specify the Exchange server address. Web Service Address Specifies the URL of the Exchange server. Specify an email address to use for retrieving the meeting list Lets you specify how the system should obtain the meeting list.

  • Page 45: Call Details

    Administrator’s Guide for Polycom CX7000 Systems Require login to access software update package Specifies that a user name and password is required to access software update packages. User Name Lets you enter the user name for accessing the network folder or FTP site.

  • Page 46: Reset System

    Administrator’s Guide for Polycom CX7000 Systems Call Detail Report Shows details about the calls placed and received from this system. The Call Detail Report contains the following information: Field Description Conference URI Unique identifier for each conference Start Time Start time for the call in 24-hour format (hh:mm:ss).

  • Page 47: System Back Panel View

    Administrator’s Guide for Polycom CX7000 Systems System Back Panel View Polycom Microphone Input Video Input: Polycom HDCI camera input Reserved for future use Video Input: For content Reserved for future use USB Ports Audio output for external Video Output1: HDMI for the...

  • Page 48: Regulatory Notices

    This Polycom CX7000 has been marked with the CE mark. This mark indicates compliance with EEC directories 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 49 Administrator’s Guide for Polycom CX7000 Systems Special Safety Instructions Plug Acts as Disconnect Device: The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. Follow existing safety instructions and observe all safeguards as directed.
  • Page 50 Administrator’s Guide for Polycom CX7000 Systems Polycom, Inc.

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