Polycom CX5500 User Manual
Unified conference station for microsoft skype for business
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- Administrator's manual (386 pages)
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Summary of Contents for Polycom CX5500
- Page 1 USER GUIDE 1.2.0 | April 2016 | 3725-67893-001B ® Polycom CX5500 Unified Conference ® Station for Microsoft Skype™ for Business...
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Page 2: Limitation Of Liability
Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com. -
Page 3: Table Of Contents
Getting Started with Polycom CX5500 Unified Conference Station ..14 Overview of the Polycom CX5500 Unified Conference Station ......14 Using the CX5500 Unified Conference Station as a Conference Phone . - Page 4 Minimum Requirements for a Laptop Connected to the CX5500 Unified Conference Station 30 Connect the CX5500 Unified Conference Station to Your Laptop ..... . 31 Place a Video Call .
- Page 5 Divert Calls to a Contact ..........54 Polycom, Inc.
- Page 6 Muting Conference Participants ......... 66 Polycom, Inc.
- Page 7 Pass SCAP Calls ........... . 80 Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring ... . . 80 Polycom, Inc.
- Page 8 Search Your Personal Address Book ........92 Polycom, Inc.
- Page 9 Mark Message as Read ..........106 Polycom, Inc.
- Page 10 Password Required to Customize the CX5500 ........
- Page 11 View the Status of the Personal Address Book ....... . 130 Polycom, Inc.
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Page 12: Before You Begin
Before You Begin This Polycom CX5500 Unified Conference Station User Guide uses a number of conventions that help you to understand information and perform tasks. Who Should Read this Guide? ® This user guide contains overview information for the Polycom CX5500 Unified Conference Station for ®... - Page 13 Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide ● Administrator Guide This guide provides detailed information about setting up your network and configuring phone features. ● Regulatory Notice—This guide provides information for all regulatory and safety guidance.
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Page 14: Getting Started With Polycom Cx5500 Unified Conference Station
● Audio-only conference calls with Open SIP voice platforms or in a Skype for Business environment. You can also make calls in the Skype for Business client and conference calls on the CX5500 unified conference station at the same time. In this scenario, the audio from both calls is automatically bridged together enabling all callers to communicate with each other. -
Page 15: Using The Cx5500 Unified Conference Station As A Conference Phone
Using the CX5500 Unified Conference Station as a Conference Phone You can use the CX5500 unified conference station as a full-featured conference phone. When you use the CX5500 unified conference station as a conference phone, you do not need to connect the unified conference station to a computer. -
Page 16: System Indicators And Status
Touchscreen System Indicators and Status The CX5500 unified conference station's indicator lights let you know whether the unified conference station is sending, receiving, or holding audio or video calls. The three microphone indicator lights are located on the three ends of the unified conference station's base, and the active video indicator light is located on the underside of the camera head. -
Page 17: Navigating The Unified Conference Station Interface
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Navigating the Unified Conference Station Interface Your CX5500 unified conference station has menu icons, status indicators, and phone screens to help you navigate the unified conference station interface and understand important information on the state of the unified conference station. -
Page 18: Calls Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Additional lines and favorites from the Home screen Calls Screen The Calls screen is automatically displayed when you have an active call and one or more held calls on the unified conference station, and all of your active and held calls display on the Calls screen. -
Page 19: Lines Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Lines Screen The Lines screen is the default screen that displays when the unified conference station is not in use. When you have multiple calls on the unified conference station, the number of calls you have is displayed on the Lines screen next to the line number. -
Page 20: Dial Pad Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Display the Active Call Screen You can only display the Active Call screen when you have one active call in progress with no held calls on the unified conference station. -
Page 21: Understanding Icons And Status Indicators
Swipe the screen to the right or left to switch between the Lines, Calls, or Active Call screen. Understanding Icons and Status Indicators The following tables display phone icons and status indicators that display on the CX5500 business media phones. -
Page 22: Entering Information In Data Fields
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Phone Icons and Status Indicators Icon Description Icon Description USB flash drive attached Presence status (Busy) Placed call Presence status (Away) Received call Presence status (Do Not Disturb) -
Page 23: Enter Information Using The Onscreen Keyboard
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Mode and Encoding Options Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Enter Information Using the Onscreen Keyboard The onscreen keyboard is displayed on screen when data fields are available. When a data entry field requires only numbers, the onscreen keyboard displays only numbers. -
Page 24: Logging Into And Locking The Unified Conference Station
Depending on how your system administrator set up the user login feature, you may need to log into a phone before you can use it. By default, Polycom phones do not require you to log in before you can use them. -
Page 25: Log Out Of The Unified Conference Station
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 2 From the User Login screen, enter your user ID and password, and select Log In. When your login credentials are accepted, the phone updates to display your personal phone profile. -
Page 26: Set The Time And Date Format
Your system administrator provides you with login credentials that you can use to log into a visitor desk phone. By default, Polycom phones do not require you to log in before you can use them. However, if you do not log in, you see only the phone’s default profile. -
Page 27: Log Out Of A Visitor Desk Phone
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 2 From the Visitor Login screen, enter your user ID and password, and select Log in. When your login credentials are accepted, the phone updates to display your personal phone profile. -
Page 28: Lock The Unified Conference Station
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide ● View messages on the status bar informing you that the unified conference station is locked and that only authorized calls are allowed. Any messages that displayed before the unified conference station was locked do not display. - Page 29 Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 4 From the Change User Password screen, enter your old and new password information, and select Enter. Polycom, Inc.
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Page 30: Using The Cx5500 Unified Conference Station With Skype For Business
Using the CX5500 Unified Conference Station with Skype for Business When you connect the CX5500 unified conference station to a computer running the Skype for Business or Lync client, you can access the collaboration capabilities of Skype for Business and Lync voice, video, and content while automatically tracking the flow of conversation. -
Page 31: Connect The Cx5500 Unified Conference Station To Your Laptop
PC, be aware that most extension cables limit the data rate or provide only USB 2.0 performance, even when plugged into a USB 3.0 port. When you connect the CX5500 to your computer using a USB 2.0 port, a warning message stating that your system can run faster displays. -
Page 32: Place A Video Call
Drag a contact from your contacts list into the conversation window. Answer Video Calls When you receive a call, you see a call notification in the Skype for Business client and on the CX5500 unified conference station that shows who is calling. -
Page 33: End A Call
The contacts are added to the conference and the call is displayed on the unified conference station. Adjust Audio and Video During a call, you can control the audio volume for calls placed in the Lync client on the CX5500 unified conference station. -
Page 34: Stop Video
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To mute the microphone: » On the CX5500 unified conference station, tap The microphone indicators turn red when the unified conference station is muted Note: Muting audio using Skype for Business You can also mute the unified conference station’s audio using the Mute button in the Skype... -
Page 35: Managing Audio Calls
If the unified conference station requires a password to access the Basic settings menu, contact your system administrator for assistance customizing the unified conference station. Placing Audio Calls You can place audio calls on the CX5500 in numerous ways. This section includes the following topics on placing calls: ●... -
Page 36: Place Calls From The Dial Pad Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide For information on placing a video call, see the section Place a Video Call. Place Calls from the Dial Pad Screen The Dial Pad screen enables you to enter a number to place a call and displays a list of previously placed calls. -
Page 37: Place Calls To Favorites
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Place Calls to Favorites You can place a call to your favorites from the Favorites list, from the New Call screen, or by selecting a favorite on your Home or Lines screen. When you add a contact as a favorite, the contact is added to your Favorites list, and you can call contacts directly from the Favorites list. -
Page 38: Place Calls From A Locked Or Logged Out Phone
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 3 Select your contact. 4 In the Contact Information screen, select the contact’s number, and select Dial. Place Calls from a Locked or Logged Out Phone When the unified conference station is locked or you are not logged into the phone, you can place calls only to emergency numbers, such as 911, and up to five authorized numbers that your administrator can set up. -
Page 39: Place A Call With A Hidden Number
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 3 Tap 4 After the call is answered, speak your message and select End Call. 5 Select Resume. Place a Call with a Hidden Number When the unified conference station is registered with the BroadSoft BroadWorks server, you can choose to hide the unified conference station number when you place a call. -
Page 40: Answer Calls In The Incoming Call Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Answer Calls in the Incoming Call Screen When you receive an incoming call, the unified conference station rings and an Incoming Call screen is displayed, as shown next. In the Incoming Call screen, you can choose to answer or reject the incoming call. -
Page 41: Answering Calls On Shared Lines
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To answer an incoming call during a call: » Select Answer. The active call is placed on hold, and the incoming call becomes active. If you don’t answer the call within 10 seconds, the Incoming Call screen disappears, and either the Calls screen is displayed. -
Page 42: Answer Intercom Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Answer Intercom Calls When you receive an intercom call on the unified conference station, the call is answered automatically using the speakerphone. If the unified conference station is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call. -
Page 43: Resume Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To hold a call: » During an active call, select Hold. If you’re in the Calls screen, highlight the call first. A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key. -
Page 44: Cancel A Transfer
Using the Call Park feature, you can park a call on the server or another contact’s line and retrieve the call from any phone on your network. The Call Park feature is available on CX5500 unified conference stations registered with a Polycom with Skype for Business or BroadWorks server. See the following sections for more information on using Call Park: ●... -
Page 45: Parking And Retrieving Calls On The Broadworks Server
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide is not answered, the call is terminated. The time limit for parked calls and the default line are set by the system administrator. Retrieve a Parked Call on the Same Phone You can retrieve a parked call on the same phone where the call was parked. -
Page 46: Managing Multiple Calls
Managing Multiple Calls The CX5500 unified conference station can manage a maximum of 24 calls that are active, incoming, or held. You can see the number of calls and the status of each call on the Lines screen, as shown next. A green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls. -
Page 47: Display Calls From The Lines Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Multiple Calls on phone lines on the Lines screen Display Calls from the Lines Screen You can display the calls for each line from the Lines screen. To display all the calls for a particular line from the Lines screen: »... -
Page 48: Manage Calls From The Calls Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Active and held calls for each line on the Calls screen Manage Calls from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can initiate a conference. -
Page 49: Ignore Or Silence Incoming Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Ignore or Silence Incoming Calls You can ignore or silence a call to stop the unified conference station from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on the unified conference station. -
Page 50: Enable Do Not Disturb
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Troubleshooting: Why doesn't the DND icon display? When you have set your presence status to Do Not Disturb, as well as enabled DND for the unified conference station, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar. -
Page 51: Redirecting Incoming Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To enable Anonymous Call Rejection: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. 2 If the unified conference station has multiple lines, select a phone line. -
Page 52: Disable Call Forwarding
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To forward all incoming calls to a contact: 1 Select Forward or navigate to Settings > Features > Forward. 2 If the unified conference station has multiple lines, select a line. -
Page 53: Forward Calls To Voicemail
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 2 Enter a contact’s number. A scrolling message showing that you have forwarded all incoming calls to your contact is displayed on the unified conference station. Forward Calls to Voicemail When you are signed into Skype for Business on the unified conference station, you have the option to forward Skype for Business calls to your voicemail. -
Page 54: Divert Calls To A Contact
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To simultaneously ring your delegates’ phones for incoming calls: » Select Forward > Simultaneously Ring My Delegates. Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact. -
Page 55: Audio Conference Calls
Audio Conference Calls You can initiate audio conference calls with various contacts on your CX5500 the unified conference station. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls. -
Page 56: Initiate Conference Calls
Join a Conference Call You can join a scheduled conference call on the CX5500 the unified conference station by entering the number and conference code for your conference. The CX5500 the unified conference station provides an onscreen dial pad in the Active Call screen that enables you to enter conference codes when dialing into conference calls, as shown next. -
Page 57: End Conference Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To dial into a conference call: 1 In the dialer, enter the conference phone number or select the conference from the Directory and 2 After the call is answered, tap... -
Page 58: Skype For Business Conference Calls
5 Select Back to exit the conference management function. Skype for Business Conference Calls When you are signed into Polycom with Skype for Business on the CX5500 the unified conference station, you can initiate audio conference calls with your Skype for Business contacts from the unified conference station. -
Page 59: Initiating A Skype For Business Conference Call
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Initiating a Skype for Business Conference Call You can initiate a Skype for Business conference call on the unified conference station or in the Skype for Business client. -
Page 60: Initiate A Conference Call During A Skype For Business Call
Note: Initiating conference calls with video You cannot initiate a Skype for Business conference call with video on CX5500 phones. If you are in an active video call when you initiate a conference call, the video call ends, and an audio-only conference call is established. -
Page 61: Viewing A Roster Of Skype For Business Conference Participants
When you initiate or join a conference call, the conference participants automatically display in a Roster. The Roster displays eight participants per page on the CX5500 phones. The Roster only displays participants in the conference call; it does not display any calls on hold. -
Page 62: Demote Or Promote Conference Participants
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To mute and unmute all conference participants: 1 Press Mute All. A notification is displayed on the participants’ phones informing them that the presenter has muted the audience. -
Page 63: Lock And Unlock A Conference Call
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To remove conference participants: » In the Roster screen, select a participant and select Remove. A notification is displayed on the participant's phone informing him or her that the presenter has removed them from the conference. -
Page 64: Initiate An Advanced Conference Call
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide also create a participant list and manage conference participants. You can manage a maximum of 24 advanced conference calls at a time on the unified conference station, if enabled on the server. However, you can have only one active conference call in progress on the unified conference station. -
Page 65: Join Two Calls Into An Advanced Conference Call
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To join an incoming call to a conference call: 1 During a conference call, answer the incoming call. 2 Press the Join soft key. The call is joined to the conference call. -
Page 66: Muting Conference Participants
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Muting Conference Participants Chairpersons can mute all conference participants at one time, or mute an individual participant. Only chairpersons can mute and unmute conference participants. If a chairperson mutes a participant’s audio, a mute icon is displayed in the Roster next to each person who is muted. -
Page 67: Shared Lines
You can hold a call privately on a shared line using the Private Hold feature, which places the call on hold and displays the line as busy on the other phones on the shared line. Contact your system administrator to find out if this feature is available on the unified conference station. Polycom, Inc. -
Page 68: Barge In On Calls For Busy Lamp Field Lines
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call’s held state. -
Page 69: Assign Delegates
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide a boss or delegate line. A boss can assign delegates and delegates can manage calls on behalf of the boss’s line. This section includes information and instructions on using the following Boss-Admin functions: ●... -
Page 70: View The Delegates Group
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 5 Click OK when you have finished assigning contacts as delegates. Simultaneous ringing is enabled for all assigned delegates. If the boss’s line receives an incoming call, both the boss and delegate’s phones ring. -
Page 71: View The Boss Group
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide View the Boss Group You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls For on the unified conference station and in the Skype for Business client. -
Page 72: Managing Calls On The Boss's Line
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 3 Do one of the following: Select Add to add delegates. Select a delegate and click Remove to delete the delegate from the group. Delegates removed from the Delegates group can no longer monitor call activity on a boss’s line. -
Page 73: Viewing Call Status On The Boss's Line
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Answered call notification on the boss's phone Viewing Call Status on the Boss’s Line A boss and delegate can both view the status of any call on the other’s phone. Bosses can see when a delegate answers or holds a call, which delegate answered the call, and the call information of the caller. -
Page 74: Transfer Boss Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 2 Select the call and select Pickup. Transfer Boss Calls After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going... -
Page 75: Join Conference Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Join Conference Calls You can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call. To add a boss’s line to a conference call: 1 Press the Conference soft key. -
Page 76: Barge In On An Active Call
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide holding the corresponding line key for one second. The call’s status and the Barge In soft key displays for five seconds. If bridging is disabled and privacy is enabled for the shared line, you cannot barge in on active calls answered by other MADN members. -
Page 77: Enabling Privacy
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To resume a call on the shared line: » Do one of the following: Select the corresponding line key and lift the handset. Press and hold the corresponding line key and select Resume. -
Page 78: Disable Privacy Temporarily
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Disable Privacy Temporarily You can temporarily disable privacy for an active call on a private shared line to allow other MADN members to join the call. To temporarily disable privacy on a private shared line: 1 During an active call, press the PRLA soft key or select Hold and dial the PRLA code given to you by your administrator. -
Page 79: Answering Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Answering Calls Any incoming call to the shared line rings on all group members' phones simultaneously, the call is displayed on all members' screens, and a green LED light flashes on the line key. -
Page 80: Holding Or Passing Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Make Calls Private After you make a call public and allow group members to bridge into the call, you can make the call private to prevent more group members from bridging into the call. -
Page 81: Add Numbers To Your Simultaneous Ring List
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide incoming call is answered on one of the phones added to your Simultaneous Ring list, the call is logged in the Missed Calls list on the other phones. Unanswered incoming calls are logged in the Missed Calls lists on all connected phones. -
Page 82: Managing Call Lists And Directories
Managing Call Lists and Directories The CX5500 system supports a Recent Calls list, a Contact Directory and a Corporate Directory. The system can also support a Skype for Business Directory, a BroadSoft Directory, and the GENBAND Address Books depending on your server and if enabled by your system administrator. This section describes each of these in the following topics: ●... -
Page 83: View Call Details
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide ● Indicates a received call ● Indicates a missed call View Call Details In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries. -
Page 84: Sort Entries By Call Type
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 2 Under Sort, choose Time or Name. 3 Under Order, choose Ascending or Descending. Sort Entries by Call Type When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose to display all call types (the default). -
Page 85: Managing The Contact Directory
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Managing the Contact Directory You can store a large number of contacts in the Contact Directory. Contact your administrator for the exact capacity of the Contact Directory. You can perform the following tasks in the Contact Directory: ●... -
Page 86: View Contact Information
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 2 From the Add Contact screen, enter your contact’s information in the available fields. You are required to only enter a number in the Contact field when adding a new contact to the directory. -
Page 87: Managing The Corporate Directory
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Managing the Corporate Directory Your system administrator can set up the CX5500 system so that you can access a Corporate Directory. However, you cannot update the Corporate Directory, and your administrator determines which contacts you can see. -
Page 88: Clear Search Results
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To save Corporate Directory search results: 1 Navigate to Settings > Basic > Preferences > Corporate Directory > View Persistency. 2 From the View Persistency screen, select Enabled. -
Page 89: Saving Contacts From The Skype For Business Directory
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Saving Contacts from the Skype for Business Directory You can add contacts from the Skype for Business Directory to your Skype for Business Contacts list or the Contact Directory. -
Page 90: Managing The Genband Address Books
3 Select Add to Contacts. If you do not see the Add to Contacts soft key, select the More soft key. Managing the GENBAND Address Books When the CX5500 system is registered with the GENBAND server, you can access your Global Address Book and Personal Address Book. Check with your system administrator to find out if this feature is available. -
Page 91: Save A Contact
Using the Personal Address Book The Personal Address Book (PAB) enables you to import contacts from GENBAND to the Contact Directory on your CX5500 system. Additionally, you can search for contacts, edit contact information, and save contacts to the PAB. -
Page 92: Search Your Personal Address Book
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To view PAB contacts in the Contact Directory: 1 Navigate to Directories > Contact Directory. The Contact Directory screen is displayed with a list of PAB contacts. 2 Select a contact and select Edit. - Page 93 Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Edit Contacts Locally You can edit PAB contacts locally on the unified conference station. When you edit contacts on the unified conference station, your contact’s information is updated in the Personal Agent as well.
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Page 94: Managing Buddy Lists, Favorites, And Contact Lists
Managing Buddy Lists, Favorites, and Contact Lists On the CX5500 system, you can add contacts as favorites, view and manage Skype for Business contacts, view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. This section includes the following topics: ●... -
Page 95: View Favorites On The Home Screen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To see your Favorites list: » Select New Call > Favorites. View Favorites on the Home Screen Favorites display on the Home screen, and you can tap the phone line to view favorites from the Home screen. -
Page 96: Using Buddy Lists
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Using Buddy Lists A Buddy list is a list of users whose status or presence you can monitor. Users can update their presence setting to status such as Be right back, Out to lunch, or Busy, and you can view their status in real time from your Buddy list. -
Page 97: Monitor Contacts On Your Buddy List
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy from the Home and Lines screen. -
Page 98: View Blocked List
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 3 From the Edit Contact screen, select Block Buddy > Enabled. The default setting is Disabled. When enabled, the contact cannot watch your status, and the contact is displayed in your Blocked List. -
Page 99: View Skype For Business Favorites And Groups
Favorite Skype for Business contacts on the Lines screen You can also view groups created in your Skype for Business client on the CX5500. However, you cannot create new groups, delete existing groups, or move contacts between groups on the unified conference station. -
Page 100: View Contact Information
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Presence Icons Icons Description Available Busy, In a Call, In a Meeting, In a Conference Call Away, Be Right Back, Inactive, Off Work Do Not Disturb, Presenting, In... -
Page 101: Change The Privacy Relationship For A Contact
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide ● Organization ● Email address ● Work number ● Mobile number ● Home number ● Voicemail To view the contact card: 1 Select the Contact soft key. 2 Select a contact and select Info. -
Page 102: Updating Your Presence Status
Updating Your Presence Status Polycom phones enable you to sign into your personal communication software client, such as Microsoft Skype for Business, and update your presence status. Note: Feature availability The unified conference station may not support all of the features described in this section. Check with your system administrator to find out which features are available on the unified conference station. -
Page 103: Automatically Update Your Buddy Status
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide ● Do not disturb The unified conference station also sends certain status information to the people watching you automatically—such as if you are in a call, if you enabled Do Not Disturb on the unified conference station, or if the unified conference station is offline because you restarted it. -
Page 104: Accessing And Broadcasting Messages
Accessing and Broadcasting Messages You can send, broadcast, and access a variety of audio, verbal, video, and written messages on the CX5500 unified conference station. This section includes the following topics: ● Access Voicemail ● Access Skype for Business Voicemail Messages ●... -
Page 105: Access Skype For Business Voicemail Messages
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To temporarily remove a message alert: » From the Home screen, navigate to Messages > Message Center and select Clear. All message indicators are removed for about one to two hours. -
Page 106: Delete Voicemail Messages
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Delete Voicemail Messages After you listen to a message, you can delete the message from the unified conference station. To delete a voicemail message: » Select a message and select Delete. -
Page 107: Receiving Pages
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide You can change the default paging group to any group you want. To change the default paging group, see the section Change the Default Paging Group. If you change your default paging group, you are automatically subscribed to the group you selected. -
Page 108: Changing Group Paging Settings
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide ● When the page is a Priority or Emergency page, the page immediately plays. You hear audio from the active call and the page. To listen to a page during a call: »... -
Page 109: Enable Pages To Play During Active Calls
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Enable Pages to Play during Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a page. This setting is disabled by default, and when disabled, the incoming page is held in a Pending state, it does not disrupt the call, and you cannot hear the page. -
Page 110: Using The Calendar
Using the Calendar When the CX5500 system is set to connect to Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft Outlook application from the unified conference station. This section includes the following topics on using the calendar: ●... -
Page 111: Navigate To Other Views
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Navigate to Other Views From Day view, you can also access other calendar views: Month and Meeting view. To display other calendar views from Day view: » Do one of the following: ... -
Page 112: Use Meeting Reminders
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Use Meeting Reminders By default, the unified conference station displays a meeting reminder 15 minutes before a meeting starts. Every minute before the meeting starts, the phone emits an alert tone and updates the meeting timer. If a meeting starts and you have not joined the meeting, the reminder indicates that the meeting is overdue. -
Page 113: Disable Meeting Reminders
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Disable Meeting Reminders Meeting reminders are enabled on the unified conference station by default. When enabled, the unified conference station displays reminders for all meetings. You can choose to disable meeting reminders so they do not display on the unified conference station for any meetings. -
Page 114: Join Skype For Business Meetings From The Calendar
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Join Skype for Business Meetings from the Calendar You can join Skype for Business meetings from the Calendar either from meeting reminders or Meeting view. To join a Skype for Business meeting from Meeting view: 1 From Day view, select the meeting. -
Page 115: Customizing The Cx5500 Unified Conference Station
Password Required to Customize the CX5500 Many of the features on the CX5500 can be enabled or customized from the Basic settings menu. If your system administrator has set up the unified conference station to require a password to access the Basic settings menu, you cannot customize the unified conference station without the permission of your system administrator. -
Page 116: Set The Time And Date Display
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Set the Time and Date Display The time and date display in the status bar. When the unified conference station cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator. -
Page 117: Change The Backlight Intensity
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Change the Backlight Intensity You can change the Backlight On intensity and the Backlight Idle intensity separately, and you can choose a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum Intensity, you modify the entire backlight intensity scale. -
Page 118: Adding Personal Photos As Your Background
» Navigate to Settings > Status > Platform > Phone. Note: Accessing the Web Configuration Utility Disabled by Default On CX5500 systems registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility. -
Page 119: Reset Your Background
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 8 On the unified conference station, navigate to Settings > Basic > Preferences > Background. 9 Select your background image. The image is displayed as your background. Reset Your Background You can reset your background to display the default image. -
Page 120: Change Your Office Hours
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide message, or you tap the screen. If a screen saver is enabled on the unified conference station, power-saving mode still occurs. You can update the following power-saving settings: ●... -
Page 121: Changing Audio Settings
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide 3 Select Off Hours Idle Timeout, and enter the number of minutes the phone should wait, during off-hours, before starting power-saving mode. Enter a number between 1 minute and 10 minutes. - Page 122 Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide To select a ringtone for a contact: 1 From your Contact Directory, select a contact. 2 From the Contact Information screen, tap 3 Tap to hear the ringtone.
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Page 123: Using Accessibility Features On The Unified Conference Station
Using Accessibility Features on The Unified Conference Station This section provides information for the following accessibility features available on CX5500 systems: ● Features for Hearing-Impaired Users ● Features for Vision-Impaired and Blind Users ● Features for Mobility-Impaired Users Features for Hearing-Impaired Users The following table lists the accessibility features on CX5500 systems for hearing-impaired users. -
Page 124: Features For Vision-Impaired And Blind Users
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Features for Vision-Impaired and Blind Users The following table lists the accessibility features on CX5500 unified conference station for visually-impaired and blind users. Accessibility Features on CX5500 Unified Conference Station for Vision-Impaired and Blind Users... -
Page 125: Performing Maintenance Tasks
» In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar. Restart the Phone Your system administrator may ask you to restart the unified conference station if the unified conference station malfunctions or to assist in troubleshooting. Polycom, Inc. -
Page 126: Update The Phone Configuration
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Caution: Restarting the unified conference station Before you restart the unified conference station, contact your system administrator. If the unified conference station is malfunctioning, you may be able to restore normal operation without restarting the phone. -
Page 127: Clean The Touchscreen
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide LED Diagnostics Clean the Touchscreen The touchscreen requires minor maintenance, but you may periodically need to clean the touchscreen. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen. -
Page 128: Exit The Software Update Notification
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide Exit the Software Update Notification When the software update notification is displayed, you also have the option to exit the notification without choosing to update or postpone the software. -
Page 129: Troubleshooting Issues
GENBAND Address Book Issues This section includes solutions to troubleshooting issues with GENBAND on the unified conference station. View the Status of the Personal Address Book Polycom, Inc. -
Page 130: View The Status Of The Personal Address Book
Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB in the Status menu on the unified conference station and contact your system administrator for further troubleshooting help.
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