Polycom SoundStructure C16 Design Manual page 289

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4 If the system does not pair successfully because the firmware in the SoundStructure system is older

than version 1.3.3 than the system will display an error message as shown in the following figure. To

resolve this issue, update the firmware in the SoundStructure system to at least version 1.3.3.

5 If the SoundStructure system firmware is at least version 1.3.3 and system does not pair

successfully, the Polycom Touch Control will display a screen as shown in the following figure. At

this point, it will be necessary to confirm the IP address of the SoundStructure system, and the

confirm that the Polycom Touch Control has a valid IP address and that there is a network route to

the SoundStructure system and then press Connect again.

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Troubleshooting