Nortel Contact Center Multimedia Installation And Maintenance Manual page 436
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Upgrading from SWCP Release 4.0
Verifying the agent phonesets are imported correctly to the TAPI
database
1
Select Start > All Programs > Nortel > Symposium TAPI Service
Provider > Configure Database.
2
Click the Meridian 1 Host tab.
3
Click TN Table.
Result: The Line Devices window appears.
4
Ensure that the required TNs for the agent phonesets are imported
correctly to the TN table.
If you need to manually add a TN that was not imported, perform the
following steps:
a. Click Add Line.
436
Result: The Add a Terminal Number Record dialog box appears.
Contact Center Multimedia/Outbound
Standard 7.16
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