Step 39. Import The Agent Workstations Into Cct - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Step 39. Import the agent workstations into
CCT
You can import workstations from the local domain using the Import
Workstations tool.
Note: If the Communication Control Toolkit server is on a stand-alone server in
a workgroup, then there are no other workstations to import.
Importing local workstations
1
Make sure that the following Control Communication Toolkit server services
are stopped:
NCCT Server
NCCT TAPI Connector Service (if installed)
Nortel MPS Manager (if installed)
Nortel RSH Daemon (if installed)
To stop these services:
a. Click Start > Administrative Tools > Services.
b. Right-click each service, and then click Stop.
c. Close the Services window.
2
Close the NCCT 6.0 Console.
3
Restart the Data Access Layer Service.
a. Click Start > Administrative Tools > Services.
b. Right-click Data Access Layer service, and then click Restart.
c. Close the Services window.
Installation and Maintenance Guide
Upgrading from SWCP Release 4.0
459
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