Step 31. Create Route Points - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading from SWCP Release 4.0

Step 31. Create route points

Route points are used to assign a destination for the Multimedia contacts that are
assigned to skillsets.
If you add an Open Queue CDN (route point) you do not need to configure the
CDN (route point) to the switch.
Adding a CDN (Route Point) on an Open Queue enabled server
1 Log on to the Contact Center Manager Administration. For information, see
"Logging on to the Contact Center Manager Administration" on page 404.
2 On the system tree, double-click the server in Contact Center Manager
Server to which you want to add the Open Queue CDN (route point). The
server expands to reveal its resources.
3 Click the CDNs (route points) heading.
Result: The CDNs (route points) window appears.
4 Select the OpenQueue tab.
5 In the Name box, type the name of the Open Queue CDN (route point) as
you want it to appear in reports.
6 In the CDNUri box, type a value for the Universal Resource Indicator (URI)
of the Open Queue CDN (route point).
7 From the Call Type list, select Open Queue Local if you want to use the
Open Queue CDN (route point) for local calls or select Open Queue
Network if you want to use the Open Queue CDN (route point) for network
calls.
Note: You must enable the networking option if you want to use the Open
Queue CDN (route point) for network calls.
8 Click in any other row of the table. The system adds the Open Queue CDN
(route point), and Not Acquired appears in the Status column.
Acquiring an Open Queue CDN (Route Point)
After you add a CDN (route point) to Contact Center Manager Server, you must
acquire it to enable the system to track calls terminated on it.
420 Contact Center Multimedia/Outbound
Standard 7.16