Step 27. Create The Agent Phonesets - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Step 27. Create the agent phonesets
You must add and acquire each phoneset that an agent or supervisor uses to log
on to the system. When Contact Center Manager Server acquires a phoneset, the
Communication Server 1000/Meridian 1 PBX switch begins sending messages
about these phonesets to the system.
Note: After you save a phoneset, you cannot modify it. You must delete your
saved phoneset, then add a new phoneset to change the phoneset configuration.
Adding a phoneset
Note: Before you perform this procedure, you must configure the phoneset on
the switch. For more information, see Step 15. "Configure phonesets on the
switch for each agent" on page 368.
Repeat these procedures for each phoneset you want to add.
1
Log on to Contact Center Manager Administration. For information, see
"Logging on to the Contact Center Manager Administration" on page 404.
2
Click Configuration.
Result: The Configuration window appears.
Installation and Maintenance Guide
Upgrading from SWCP Release 4.0
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