Step 38. Import The Windows Users Into Cct - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading from SWCP Release 4.0

Step 38. Import the Windows users into CCT

You can import Windows users from the from the Communication Control
Toolkit 6.0 server and the local domain using the Import Windows Users tool.
A Communication Control Toolkit user is a logical representation of a Microsoft
Windows user. If you do not want to import Windows users, skip this step and
continue on to Step 39. "Import the agent workstations into CCT" on page 459.
Some considerations for importing users from a domain.
If you import users from a domain, the Communication Control Toolkit
user must be logged on to the specified domain.
If you import domain users configured using the
domain.companyname.com format, the utility imports the user in the
format domainname\username.
If you import users from a domain, the Communication Control Toolkit
administrator must be logged on to the server using a domain user account
that is also a local administrator account on the Communication Control
Toolkit server.
To import Windows users
1 Log on to the Communication Control Toolkit server.
2 Make sure that the following Control Communication Toolkit server services
are stopped:
NCCT Server
NCCT TAPI Connector Service (if installed)
Nortel MPS Service (if installed)
Nortel RSH Daemon (if installed)
To stop the services
a. Click Start > Administrative Tools > Services.
b. Right-click each service, and then click Stop.
c. Close the Services window
3 Close the NCCT 6.0 Console.
456 Contact Center Multimedia/Outbound
Standard 7.16