Glossary - Avaya Customer Interaction Express 1.0 WebClient User Manual

Glossary

User Manual CIE 1.0 WebClient
Archiving database
Archiving second level: Documents are transferred to a second database
for storage. The archiving job is completed by the Archie archiving
process. The archiving database is needed because over time the
runtime database is growing too big and because data access by
customer applications will be made easier with a second database.
CIE
CIE stands for Customer Interaction Express.
CSV
CSV is a data format. Data columns are separated by commas. All data lines end
with a carriage return. If a cell contains a comma, the cell contents are enclosed
in quotation marks.
DB server
The DB server administers the CIE system configuration.
DDL-Skripte
DDL scripts are database scripts which define the structure of the
database.
DNS
DNS (Domain Name System) is a standard name service for Internet and
TCP/IP. Using the DNS service, client computers can register and
resolve DNS domain names in the network. These names are used for
searching and accessing resources, for example, on the Internet.
Domain
A group of computers that are part of a network and use a common
directory database. A domain is organized in levels and is managed as a
single unit using shared rules and procedures. Each domain has a
unique name.
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