Lucent Technologies SPIRIT 2448 Administration Manual
Lucent Technologies SPIRIT 2448 Administration Manual

Lucent Technologies SPIRIT 2448 Administration Manual

Communications system
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SPIRIT
Communications System
Model 2448
Administration Manual
Lucent Technologies
Bell Labs Innovations
®
999-500-235
105772644
Issue 5
June, 1989

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Summary of Contents for Lucent Technologies SPIRIT 2448

  • Page 1 Lucent Technologies Bell Labs Innovations SPIRIT ® Communications System Model 2448 Administration Manual 999-500-235 105772644 Issue 5 June, 1989...
  • Page 2 LIMITED WARRANTY AND LIMITATION OF LIABILITY ® AT&T Information Systems, Inc. ("AT&T") warrants to you that your SPIRIT Communications System ("SPIRIT system") will be free from defects in material and workmanship when title to your SPIRIT system passes to you. If you notify AT&T that your SPIRIT system fails to operate as warranted within one year of the date title to your SPIRIT system passes to you, AT&T will, at its option, repair or replace the component or components of your SPIRIT system that fail to operate as warranted.
  • Page 3: Table Of Contents

    Index NOTICE: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies assumes no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future re-issues.
  • Page 4: Parts Of The System

    Parts of the System ® The SPIRIT Communications System, Model 2448, consists of a CONTROLLER that controls the system, TELEPHONES, and some optional equipment. Outside telephone lines from your local telephone company or from a PBX, or switchboard, system are connected to the controller. The controller is connected to all the telephones in the system.
  • Page 5: Parts Of The Telephone Used In Administration

    Parts of the Telephone Used in Administration Administration Overlay LINE NUMBERS LINE BUTTONS and Line number the button represents during INDICATOR LIGHTS Iine-by-line customization. Used to customize Iine-by-line features. ENTER ADMIN INTERCOM BUTTONS and Used to choose another kind of INDICATOR LIGHTS customization.
  • Page 6: How To Use This Manual

    How to Use this Manual This manual is divided into two basic sections. Following is a description of the parts of the manual. Customizing (Section 1) The SPIRIT Communications System can be customized to fit the needs of your company. This means that, as the administrator of the system, you will be able to change how some features operate.
  • Page 7: Section 1 Customizing

    SECTION 1 Customizing Following is a list and brief description of the features you can change. There are two kinds of features, SYSTEM FEATURES and TELEPHONE FEATURES. When you customize a system feature, you have made a change in the whole system that affects all the telephone extensions. In this manual, information about system features is always printed with a grey background.
  • Page 8 Telephone Features (instructions for customizing begin on page 18) Telephone customization is used to make different telephones in the system work in different ways. LINE BUTTON ASSIGNMENTS — The telephones in your system have six or twenty-four buttons that can be line buttons assigned by you or multi-purpose buttons that the user programs (see User Manual).
  • Page 9: How To Use The System Planner And The Customization Chart

    Telephone Features OUTSIDE SERVICE — This feature determines the kinds of outside calls that may be made from each telephone. The three choices are the following: Outward Restricted. No outside calls may be placed at that telephone except 911 and unrestricted System SpeedCall numbers.
  • Page 10: System Planner

    System Planner CALL REPORT SYSTEM CUSTOMIZATION INCOMING LINES DAY OF WEEK AUTOMATIC PRIVACY Use this page to plan the customization (Enter digit 1-7, 1 is Sunday) 1 Privacy Off for your system. Permission is granted to Installed setting: ? † make a copy of this page to record your 2 Privacy On decisions for the whole system.
  • Page 11 System Planner TELEPHONE CUSTOMIZATION GROUP(S) LOCATION(S) TELEPHONE(S) Make a copy of this page for every different Telephone Customization. Complete one page for each telephone or group of telephones that will be customized identically. LINE RINGING NIGHT RINGING LINE USE AUTOMATIC LINE LINE BUTTON OPTIONS PERMISSION...
  • Page 12: Customization Chart

    Customization Chart At Telephone Set 10 Press INTERCOM Press SPEAKER Guide for use on page 11. Dial * 9 2 4 4 8 Install Administration Overlay TELEPHONE CUSTOMIZATION SYSTEM CUSTOMIZATION SYSTEM RESET Dial 2 Dial 1 (to return to installed settings) Dial 0 Press STATION AUTOMATIC PRIVACY...
  • Page 13 PRINT CUSTOMIZATION CALL REPORT SYSTEM SpeedCall INFORMATION Dial 4 Dial 3 Dial 5 ENTER A NUMBER: Dial telephone number Press MEMORY DAY OF WEEK Enter two-digit code PRINT SYSTEM Repeat these three steps for each Press FEATURE CUSTOMIZATION telephone number to be stored. Dial 1 Enter digit 1-7 Press FEATURE...
  • Page 14: How To Customize

    How to Customize Getting Started When you have finished your plans you are ready to customize the system. You must do all customizing from telephone set 10, which must be a 24-button set. You cannot use an attendant adjunct for customization. For telephone customization, including the COPY functions, the telephone(s) being customized must not be in use.
  • Page 15: Instructions For Customizing

    Instructions for Customizing Following are step-by-step instructions for customizing. STEP 1 PRESS ONE OF THE INTERCOM BUTTONS ON TELEPHONE SET 10 An INTERCOM button press times out after five seconds. If more than five seconds elapse before you proceed to STEP 2, press the INTERCOM button again. STEP 2 PRESS SPEAKER (or lift the receiver) You will hear a dial tone.
  • Page 16: System Reset To Factory-Set Values

    System Reset to Factory-Set Values-0 CAUTION: Use of reset eliminates all customization. If you dialed 0 in STEP 5 on page 13, and if all telephones except the one you are using are idle, you can reset the system to the installed settings shown on the chart on pages 10-11. If all telephones are not idle, you will hear the busy signal.
  • Page 17 System Customization - 1 If you dialed 1 in STEP 5 on page 13 you began System Customization. The features on the following pages may be programmed in any order, and you may exit customization at any time, leaving unchanged features at previously-set values. You may also use System Customization to check the setting of a feature.
  • Page 18: System Customization

    System Customization AUTOMATIC PRIVACY Press FEATURE. Dial 1. The indicator light for Line 1 will show the current system-wide privacy status. If the light is ON, AUTOMATIC PRIVACY is On. If the light is OFF, AUTOMATIC PRIVACY is Off. To change the privacy status, enter one of the following: DIAL INDICATOR LIGHT SETTING...
  • Page 19 System Customization PBX/CENTREX LINE ACCESS CODE Press FEATURE. Dial 5. All of the line indicator lights will go off. To ENTER a system-wide PBX/Centrex dial code. Dial the desired dial code. Press ADD button. You will hear the confirmation tone when the code is added.
  • Page 20: Telephone Customization

    Telephone Customization - 2 If you dialed 2 in STEP 5 on page 13, you began Telephone Customization. The features on the following pages may be programmed in any order, and you may exit customization at any time, leaving unchanged features at previously-set values. You may also use Telephone Customization to check the setting of a feature.
  • Page 21 Telephone Customization COPY TO is a useful procedure if you plan identical customizing for more than one set. If you want to copy the telephone customization you have completed for one telephone to another telephone, use the COPY TO TELEPHONE feature (see page 22). If you want to copy the telephone customization to all the other telephones in a group, use the COPY TO GROUP feature (see page 22).
  • Page 22 Telephone Customization LINE BUTTON ASSIGNMENTS Press FEATURE. Dial 1. The line indicator lights will show which lines have or have not been assigned to buttons on that telephone. (Line assignments are labeled on the system administration overlay and shown in the table on page 15.) To remove a line from a button, press the line button and dial 1. To assign a line to a button, press the line button and dial 2.
  • Page 23 Telephone Customization AUTOMATIC LINE SELECTION Press FEATURE. Dial 3. Each line indicator light will show the current status for that line. (Line assignments are labeled on the system administration overlay and shown in the table on page 15.) To change the option for individual line(s) on that telephone, press the line button(s) and dial a valid digit from the table below.
  • Page 24 Telephone Customization OUTSIDE SERVICE Press FEATURE. Dial 6 The indicator light for line 1 will show the current overall OUTSIDE SERVICE for the telephone. To change the overall OUTSIDE SERVICE, dial one of the digits from the following table. SETTING DIAL INDICATOR LIGHT Outward Restricted...
  • Page 25: System Speedcall

    System SpeedCall - 3 The SpeedCall feature is an important time saver for users. There are two kinds of SpeedCall numbers: Personal and System. Personal SpeedCall numbers are entered by the users of the sets. Each user may store 12 Personal SpeedCall numbers. System SpeedCall numbers are stored in the system memory and are for the use of everyone in the system.
  • Page 26: Storing System Speedcall Numbers

    Storing System SpeedCall Numbers If you dialed 3 in STEP 5 on page 13, you began customization of the System SpeedCall memory. A. DIAL THE TELEPHONE NUMBER Dial the number to be entered in the System SpeedCall directory. A total of 16 digits, including pauses and one flash, may be stored as one number.
  • Page 27 SMDR Call Report - 4 The Call Report feature provides the information needed to track telephone usage. Using the output, you can observe line and telephone usage that will help your company make the best use of the system. Do you need more or fewer incoming lines? Should the telephones in a particular area be customized as Toll Restricted? These and other questions may be answered after viewing an accurate history of the incoming and outgoing calls on your system.
  • Page 28: Smdr Call Report

    SMDR Call Report DAY OF WEEK Press FEATURE. Dial 1. Line indicator lights will be OFF. Enter a digit from 1-7 (1 is Sunday, 2 is Monday, etc.). You will hear a confirmation tone if you enter a valid digit and an error tone if the digit you entered is not valid.
  • Page 29: Printing Customization Information

    Printing Customization Information - 5 If your system has optional equipment for Call Report information, you can print the results of your system and telephone customization, your System SpeedCall directory, and the call reporting customization information. NOTE: You can also send this same information about your system to a personal computer. To begin, follow steps 1-4 on page 13.
  • Page 30 Sample SMDR Call Report CALLED APPROX. ACCOUNT CODE LINE STN. NUMBER DURATION TIME 11:03 6847 00:00:37 11:02 5559876 00:02:28 #32165*753# 11:04 9P5557654 00:26:01 11:04 00:26:03 00:01:13 †C 11:30 00:00:57 5551234 11:33 00:03:26 11:31 00:00:43 11:34 5559876#12378945? 00:02:55 11:31 † This is an example of a record of a call placed with a device plugged into an LA jack. No called number is available for this type of call.
  • Page 31 Sample Customization Reports SYSTEM CUSTOMIZATION FEATURE SETTING AUTOMATIC PRIVACY A TOLL CALL CHECK A HELD CALL REMINDER 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 1 1 1 1 A LINE TYPE 75 70 9 A PBX ACCESS CODES...
  • Page 32: Section 2 Additional Information

    SECTION 2 Additional Information Ringing Options If an attendant answers most of the calls that come into the office, you may want to customize the lines on other telephones to No Ring or Delayed Ring. Some businesses have one attendant and no backup, leaving no one to answer calls if the attendant is absent.
  • Page 33: La Jacks (Dedicated Lines And Power Failures)

    If your system requires a PBX/Centrex line access code, you should customize that code through the system customization process (see page 17). If the line access code is customized, the system will automatically enter a pause to wait for a dial tone after the code is dialed as part of a SpeedCall number.
  • Page 34: Additional Feature Information

    Additional Feature Information Outside Calls on INTERCOM Buttons Features and operations that would normally require a line button can use the INTERCOM button instead. The INTERCOM button can act as a line button for a call if no button exists for that line on that telephone.
  • Page 35 originator can then hang up and the other people can continue the call. If none of the telephones except the originator's is an intercom extension, the outside callers are on hold, and will not hear each other. In either case, the originator is still considered one of the four participants on the call, so if someone other than a conference participant sets up the conference, a total of three people can be conferenced.
  • Page 36: Helpful Hints

    Helpful Hints As you probably already know, when people have troubles with their sets, they will come and discuss them with you. Here are some of the problems you may hear, and suggestions for handling them. A set will not ring when it should and the MUTE light is blinking. Do Not Disturb may have accidentally been turned on.
  • Page 37: System Speedcall Directory

    System SpeedCall Directory Code Name/Number Code Name/Number Unrestricted: Restricted: Administration Manual 35...
  • Page 38: Intercom Extension And Group Directory

    Intercom Extension and Group Directory Number Name or Location Group 36 Administration Manual...
  • Page 39: Index

    2448 Administration Manual Index: Paging, 33; group, 33 Hands-free answer indicator, Abbreviated ring, 6, 9, 10, 21 HFAI button and indicator light. Parts of the system, 2 Account codes, 25 Held call reminder, 5 Add function, 3 PBX line access codes, 5, 8, 10, 17 Permission answer only, 6;...

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