Call Issues - Yealink MeetingEye 600 Administrator's Manual

Symptom

Call Issues

Symptom
You cannot receive calls.
You fail to call far site.
Reason
Unsuitable monitor parameters. You can decrease the monitor's
Reason
The network is unavailable.
Your system cannot receive
calls when the far site dials your
account.
DND (Do Not Disturb) mode is
enabled.
The far site enables DND (Do
Not Disturb) mode.
The account is not registered
Fail to dial the IP address of the
far site.
The far site system is powered
off.
The call protocol(SIP/H.323)
that far site uses is different
from yours.
Encryption negotiation (SRTP/
H.235) fails.
The firewall blocks the traffics.
The password of the built-in
MCU Virtual Meeting Room is
enabled.
| Troubleshooting | 269
Solution
sharpness, brightness, and
contrast settings if they are set
to their maximum values.
Solution
Contact the network
administrator.
Check whether your account is
registered.
Disable DND.
Contact the far site to disable
DND.
Check whether the call parties
register the accounts.
At least one call protocol(SIP/
H.323) is enabled.
Ping the IP address of the
far site. If it fails, contact the
network administrator. Connect
the network administrator.
Contact the far site to power on
the system.
Both sites use the same call
protocol (SIP/H.323).
If one site uses encryption,
ensure that the other site
enables the encryption too.
Open necessary ports on the
firewall.
Disable the password of the
built-in MCU Virtual Meeting
Room.