Changes for Release 43, Guide Version 43.30..............13 Changes for Release 43, Guide Version 43.10..............13 Getting Started...................14 Hardware Overview........................... 14 Hardware of MeetingEye 600/PVT960................... 14 Hardware of MeetingEye 400/PVT940................... 16 Hardware of VC880 Codec....................17 Hardware of PVT980 Codec....................18 Hardware of VC800 Codec....................19 Hardware of VC500/PVT950 Codec..................
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| Contents | iii Powering on or Powering off VP59..................46 Initialization Process Overview....................46 Running the Setup Wizard................46 Configuration Methods................47 Using Web User Interface......................... 47 Logging into the Web User Interface..................47 Configuring the Web Server Type..................48 User and Administrator Account Login...................49 Using CTP20/CTP18 Touch Panel....................
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Setting H. 323 Account/H.323 IP Call....................97 Configuring H.323 Accounts....................97 H.323 Tunneling........................101 Configuring the Video Conference Platform Account..............102 Logging into a Yealink Cloud Account..................102 Logging into a YMS Account....................103 Logging into Zoom Cloud Platform..................105 Logging into a Pexip Account....................107 Logging into the BlueJeans Cloud Platform.................109...
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| Contents | v Setting the Language........................115 Configuring Key Tone........................116 Configure the Time and Date......................116 Time Zone..........................116 Configuring NTP Server....................... 119 Configuring the DST......................120 Manually Configuring the Time and Date................122 Customizing the Time and Date Format................123 Setting the Time Reminder....................
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Configure Content Sharing......................179 Configuring Camera Settings..............181 Selecting and Setting Cameras...................... 182 Viewing Camera Status........................182 Selecting the Camera Mode for MeetingEye 600/MeetingEye 400/PVT960/PVT940..... 183 Enabling People Counting for Third Generation VCS Devices............185 Controlling the Camera........................185 Adjusting the White Balance......................186 Adjusting the Exposure........................
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| Contents | vii Configuring Continuous Auto Focus....................198 Setting the Camera Presets......................199 Configuring Preset Synchronize With Active Camera..............199 Allowing the Remote System to Control Your Camera..............200 Camera Control Protocol...................... 200 Configuring the Far Site to Control the Near Camera............201 Configuring Multi-Camera Default Layout..................
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| Contents | viii Yealink Cloud Contacts........................226 Enterprise Directory.........................226 LDAP..............................226 LDAP Attributes........................227 Configuring LDAP......................... 227 Meeting Allowlist..........................230 Adding Meeting Allowlist.......................230 Deleting the Meeting Allowlist....................231 Meeting Blocklist..........................231 Adding Meeting Blocklists.....................231 Deleting the Meeting Blocklist....................231 Managing the Call History..............231 Saving History Record........................
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| Contents | ix Deregistering CPW90 from VCS..................255 Viewing the Information of Bluetooth Wireless Microphones..........255 Finding the Registered CPW90-BT..................256 Using VCM34..........................256 Using VCM38..........................256 Using the Soundbar/MSpeaker II....................256 Using CP900/CP700 Ultra-Compact Speakerphone...............256 System Maintenance................256 Exporting or Importing Configuration Files..................
| About This Guide | 10 About This Guide Yealink administrator guide provides general guidance on configuring, customizing, managing, and troubleshooting video conferencing systems. This guide is not intended for an administrator who is experienced in system administration. This guide is applicable to the following models: •...
Yealink Soundbar Quick Start Guide, which describes how to connect Soundbar to the VCS codec. • Yealink MSpeaker II Quick Start Guide, which describes how to connect MSpeaker II to the VCS codec. You can download these documentations online: http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage.
Setting the Wallpaper Configuring the Presentation Tools Supported Video Codec Audio Input Type Display Layout Settings Selecting the Camera Mode for MeetingEye 600/MeetingEye 400/PVT960/PVT940 Selecting a Call Protocol Account Polling Answering Multiple Calls Automatically Configuring the Presentation Tools Setting the Camera Presets...
Adding a Dial Plan Using the CPW90-BT Bluetooth Wireless Microphones with VCS Changes for Release 43, Guide Version 43.32 This guide is also available to MeetingEye 600 video conferencing system which is newly issued. The following sections are new for this version: •...
CP900/CP700 Ultra-Compact Speakerphone Hardware of MeetingEye 600/PVT960 Yealink MeetingEye 600/PVT960 is designed for medium meeting rooms. It adopts 20MP super-wide angle lens and 10x Hybrid Zoom, providing excellent video quality with delicate details. Its dual UHD 4K video conference, AI technologies, and the auto privacy shutter allow users to experience a smarter and safer...
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| Getting Started | 15 Port Name Description Reset Key Reset the VCS endpoint to factory defaults. DC48V Connect to the power source via a power adapter. VC Hub/Phone • If you want to use wired sharing to present, connect this port to the PoE port on the VCH51 video conferencing hub.
| Getting Started | 16 Hardware of MeetingEye 400/PVT940 Yealink MeetingEye 40/PVT940 0 is designed for small meeting rooms. Supporting dual 4K video conference, 20MP camera, and 133 ° super-wide-angle lens, MeetingEye 400 delivers outstanding video quality. Its AI technologies and built-in auto privacy shutter allow users to experience a smarter and safer video conference.
| Getting Started | 17 Port Name Description Security Slot Allow you to connect a universal security cable to the VCS endpoint, so you can lock the VCS endpoint down. The VCS endpoint cannot be removed when locked. Hardware of VC880 Codec With rich physical interfaces for audio and video connection, VC880 can be connected to the 3rd-party camera or access to the video matrix.
| Getting Started | 18 Port Name Description RCA In Connect to an audio input device via an RCA cable. RCA Out Connect to an audio output device via an RCA cable. Display Connect to a monitor for displaying video images. VC Hub/Camera •...
| Getting Started | 19 Port Name Description • Insert a USB flash drive. USB flash drive can be used for storing screenshots, recorded videos or captured packets. If you insert multiple USB flash drives to the VCS endpoint simultaneously, only the last USB flash drives you insert can be identified by the endpoint.
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| Getting Started | 20 • Front Panel of VC800 Codec • Rear Panel of VC800 Codec Front Panel of VC800 Codec The LED indicator in front of the camera indicates different camera status. Related information LED Indicators of the VCS Devices Rear Panel of VC800 Codec Port Name Description...
| Getting Started | 21 Port Name Description VC Hub/Phone • If you want to use wired sharing to present, connect this port to the Codec port on the VCH50 video conferencing hub/to the PoE port on the VCH51 video conferencing hub. •...
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| Getting Started | 22 Related information LED Indicators of the VCS Devices Rear Panel of VC500 Codec Port Name Description • Insert a USB flash drive. USB flash drive can be used for storing screenshots, recorded videos or captured packets. If you insert multiple USB flash drives to the VCS endpoint simultaneously, only the last USB flash drives you insert can be identified by the endpoint.
103° super-wide angle lens, white balance automatic gain and others. With 6 beamforming microphone arrays for direct voice pickup and Yealink Noise Proof Technology, VC200 brings excellent audio effect in small rooms and ensures that everyone can be heard clearly.
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| Getting Started | 24 Rear Panel of VC200/VC200-E Port Name Description • Connect to a USB flash drive for storing screenshots, recording videos or capturing packets. If you insert multiple USB flash drives to the VCS endpoint simultaneously, only the last USB flash drives you insert can be identified by the endpoint.
| Getting Started | 25 Hardware of VP59 Codec You can use VP59 as a video phone on your desktop, you can also use it as a video conferencing device in a small meeting room (20-30 square meters).
| Getting Started | 26 Name Description Power Indicator Indicates the call status and the system status. Touch Screen Tap the screen and select the desired menu. Displays the time, the date, the call and other related information. MESSAGE Key Not available.
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| Getting Started | 27 Name Description ① Custom Key Customize the key function. You can configure this key as the Presentation, the Tracking mode, the ScreenShot, the Mute, the Preset, or the Camera Control key. Note: for second generation VCS devices, it defaults to Presentation key;...
| Getting Started | 28 Name Description ⑦ Back Key Return to the previous menu. ⑧ Volume Key Turn up/down the volume. Introduction of VCR11 Remote Control The VCR11 remote control allows you to operate a video conferencing system, including placing calls, adjusting EQ volume, controlling the camera, navigating screens, and more.
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| Getting Started | 29 Name Description Power Key • Power on or power off the endpoint. • Put the endpoint to sleep or wake up the endpoint. Video Recording Key Start or stop recording the video and audio. Layout Key Adjust the layout during a video call.
| Getting Started | 30 Name Description Pound key Enter the pound key (#). Related information Using the Remote Control VCC22 video conferencing camera VCC22 is a video conferencing camera for VC880/VC800/PVT980. It adopts 12x optical zoom lens, supports 1080P/60 frame full HD video, has OSMO and PTZ function, and possesses professional video quality and environmental adaptability.
| Getting Started | 31 Rear Panel of VCC22 Video Conferencing Camera Port Name Description HDMI Out Connect to a monitor for displaying shared content. Camera Port Connect to a PoE switch. Reset Key Reset the camera to factory defaults. Security Slot Allow you to connect a universal security cable to VCC22, so you can lock it down.
| Getting Started | 32 Right Side of VCH50 Cable Hub Port Name Description Audio Connect to the CP960 Conference phone via the provided 0.5m network cable. Rear Panel of VCH50 Cable Hub Port Name Description MINI DP Connect to PC via Mini-DP cable for sharing contents. HDMI Connect to PC via HDMI cable for sharing contents.
| Getting Started | 33 Left Side of VCH51 Cable Hub Port Name Description PC port Connect to PC via Type-C cable for content sharing. HDMI Connect to PC via HDMI cable for sharing contents. Right Side of VCH51 Cable Hub Port Name Description Connect to the VC Hub/Phone port on the VCS codec or to...
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| Getting Started | 34 CP960 Conference Phone Name Description Three Internal Support 360- Microphones degree audio pickup at a radius of up to 6 meters. Mute Key • Indicate the status of the device and the call. • Toggle mute feature.
Related information Using CTP20/CTP18 WPP20 wireless presentation pod Combining a self-built 5G Wi-Fi, WPP20, the wireless presentation pod, partners up with Yealink new- generation video conferencing system to offer high-quality wireless content sharing with just one tap.
| Getting Started | 36 Name Description Connects to the video conferencing system to obtain Wi-Fi profile. Connects to the PC for sharing content. Presentation Button Presses it to start or to stop sharing the full screen of the Long presses it for 3 seconds and release it, and then choose the window you want to share.
VCM38 is a newly designed ceiling microphone with 8 built-in microphones, which can realize 360° voice pickup range. VCM38 delivers excellent voice quality with high-quality echo cancellation and Yealink noise proof technology. With Beamforming technology, VCM38 can automatically locate and optimize voice pick up for the person speaking.
VCM34 is a brand-new video conferencing microphone array which can work as the audio input device for Yealink Video Conferencing System. Thanks to its built-in 3-microphone array and superior audio technology, VCM34 owns a 20ft (6m) and 360° voice pickup range, regarding as an ideal solution for any conference room that needs the best audio experience.
| Getting Started | 39 Rear Panel of VCM34 Name Description Connect to the VC Hub/Phone port on the VCS endpoint. Internet It is used to connect VCM34. Hardware of MSpeaker Front Panel of MSpeaker...
| Getting Started | 40 Rear Panel of MSpeaker Name Description Power Input It is used to connect MSpeaker to the power adapter. AUX In It is used to connect MSpeaker to VC800 Line Out Port as an audio input. Hardware of MSpeaker II Front Panel of MSpeaker II Rear Panel of MSpeaker II...
| Getting Started | 41 CP900/CP700 Ultra-Compact Speakerphone After you connect CP900/CP700 to VP59 via a USB cable, VP59 will automatically take CP900/CP700 as audio input or output device. You can use CP900/CP700 to control the call on VP59, adjust the volume, and set the mute status.
| Getting Started | 42 LED Instructions You can know the system status by viewing the LED light. • LED Indicators of the VCS Devices • Power Indicator LED of VP59 • Camera Indicator LED of VP59 • LED Instructions of VCC22 Video Conferencing Camera •...
| Getting Started | 43 LED Status Description Slowly flashing The shutter switch is open, but the local video is disabled during a video call. The phone is powered off. The camera is not properly connected to the phone. The shutter switch is closed. LED Instructions of VCC22 Video Conferencing Camera LED Status Description...
| Getting Started | 44 Mute Indicator LED of CPE90 Wired Expansion Microphones LED Status Description Solid red The CP960 conference phone is muted. Flashing red The CP960 conference phone is ringing. Solid green The CP960 conference phone is placing a call. The CP960 conference phone is in a call and unmuted.
The WPP20 cannot find or connect to the video conferencing system in 10 seconds after start-up. The WPP20 pairs to the video conferencing system successfully, but it does not detect that the Yealink Wireless Presentation Pod software is running on your PC. Yealink Wireless Presentation Pod software is turned off. Firmware update fails.
| Running the Setup Wizard | 46 Powering off the System Procedure On your VCR11 remote control, press For VCR20 Remote Control, long press 2. Select Shut down. The system shuts down immediately, and the LED on the system goes out. Powering on or Powering off VP59 VP59 powers on automatically after you connect an electrical supply, and it powers off when you disconnect an electrical supply.
Your system can obtain the network settings from a Dynamic Host Configuration Protocol (DHCP) server. You can also configure network settings manually. Connects to Wi-Fi. Wi-Fi (it is only applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/ VC200/VC200-E/VP599) Identity Optional: Log into the video conferencing platform. Configuration Methods For the video conferencing system of third generation, we recommend that you control them via the web user interface, the remote control, or CTP20/CTP18 touch panel.
| Configuration Methods | 48 username is “admin” (case-sensitive) and password is “0000”. The default user name is “user” and the password is “1234”. About this task Note: We recommend that you use the Chrome or Internet Explorer 11 to access the web user interface.
| Configuration Methods | 49 Parameter Description Configuration Method HTTPS Enable or disable the user to access the web Web user interface user interface by using the HTTPS. Endpoint Default: On. CTP20/CTP18 HTTPS Port Web user interface Specify the HTTPS port for the user to access the web user interface.
| Configuration Methods | 50 Parameter Description Configuration Method New Password Configure a new administrator Web user interface password. Endpoint Note: You can leave the CTP20/CTP18 password blank. Confirm Password Enters the new configured Web user interface administrator password. Endpoint Note: The entered password CTP20/CTP18 must be the same as the one...
(or the PoE switch connected to the VCS device), CTP20/CTP18 is connected to the VCS device automatically. For more information about connecting CTP20/CTP18 and the VCS devices, refer to Yealink CTP20 Quick Start Guide &Yealink CTP18 Quick Start Guide. Wireless Connection of CTP20/CTP18...
| Configuration Methods | 52 Configuring the LAN Pairing Code You can use the CTP20/CTP18 to control the VCS device after connecting them to the same LAN and using the pairing code. If you disable the LAN pairing code feature, you cannot pair the touch panel with the VCS device via the LAN pairing method.
Using Multiple Sets of CTP20/CTP18 with the VCS Devices You can use multiple sets of CTP20/CTP18 with the VCS devices: • MeetingEye 600/MeetingEye 400/PVT960/PVT940: Connect up to 4 sets of CTP20/CTP18 • PVT980/PVT950/VC880/VC800/VC500: Connect up to 4 sets of CTP20 •...
| Configuration Methods | 54 Using the Virtual Remote Control Except for the remote control, you can use the virtual remote control on your web user interface to control your system. About this task Note: This feature is not applicable to the third generation VCS devices and VP59. Procedure 1.
• ScreenShot: press it to capture screen. This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. • Mute Speaker: press it to mute or unmute the speaker. • Presentation: press it to start or stop presentation.
Use CP960 Conference Phone You can use the CP960 conference phone to perform calling and partial configuration tasks. For more information about how to use CP960 conference phone, refer to Yealink CP960 HD IP Conference Phone Quick Reference Guide. Configuring the Operation Modes of Third Generation VCS By default, you can use the remote control, the touch panel, or the touch screen TV to control the VCS devices.
You can change the demo machine to be a normal machine by importing a device type license, which you can get from Yealink technical support. After changing to a normal machine, the VCS device supports 1 video call and 5 voice calls (1 conference creator and 6 participants).
Yealink third generation VCS devices support dual system (Yealink Cloud and Standard mode) since 50.10 or later versions. After upgrading to V50.10, you can switch between the Yealink Cloud and the Standard modes. If you purchase the VCS devices customized for Yealink Cloud, you can only use the Yealink Cloud mode.
| Traditional Deployment Methods | 59 Traditional Deployment Methods If you do not use cloud-based service, you can choose the traditional deployment method to deploy your VCS. • Public IP Configuration • Intranet Deployment Public IP Configuration For a higher demand of the audio and video, you can connect your video conferencing system to the Internet directly.
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| Traditional Deployment Methods | 60 • Configuring Route Traversal Port Forwarding The most common scenario is deploying the VCS in an intranet (behind a firewall). You must assign a static private IP address to the VCS. In the meantime, do port forwarding on the firewall. Port forwarding is an application of network address translation (NAT) that redirects a communication request from one address and port number combination to another while the packets are traversing a network gateway, such as a router or firewall.
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• Manual Control (Manual)—the system uses the manually configured NAT public address. Auto—the system obtains the NAT public • address from the Yealink-supplied server. Default: Disabled. NAT Public IP • Displays the NAT public address Web user interface Address/Public IP...
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| Traditional Deployment Methods | 62 Related information Port Forwarding Configuring Route Traversal In the Intranet, if there is a secondary router connected to the first router, the VCS connected to each router may not be able to communicate properly. In this situation, you can configure static NAT and enable the route traversal feature forcibly for the VCS connected to the secondary router, so that the NAT works even though both devices are in the Intranet.
| Traditional Deployment Methods | 63 STUN If you want to use the VCS in the intranet to place calls to the VCS in the extranet, you can use STUN server, as well as configure ALG on the router or enable static NAT on the system. STUN is a client/server protocol, which allows the system behind a NAT to discover the NAT presence firstly, and the mapped public IP address, and then the port number that the NAT has allocated for the UDP flows to remote parties.
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| Traditional Deployment Methods | 64 2. Configure and save the following settings: Parameter Description Configuration Method Active/STUN Active Enable or disable the STUN Web user interface (Simple Traversal of UDP over Endpoint NATs). CTP20/CTP18 Default: Disabled. STUN Server Configure the IP address or Web user interface the domain name of the STUN Endpoint...
| Traditional Deployment Methods | 65 Note: If you configure H.323 settings and enable H.460 support, the system ignores the static NAT settings automatically. • Configuring H.460 for H.323 Protocol Configuring H.460 for H.323 Protocol If you want to make private-to-public calls via H.323 protocol, you can enable H.460 feature for H.323 protocol.
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| Traditional Deployment Methods | 66 Configuring Audio & Video Intelligent Traversal About this task When a VCS in the intranet calls the VCS in the public network, the audio & video streams send by the VCS in the intranet may carry the intranet IP addresses, as a result, the VCS in the public network fails to send the audio&...
VPN tunnel is established. After you configure VPN feature on the system, the system will act as a VPN client and uses the certificates to authenticate with the VPN server. OpenVPN Feature on Yealink IP Phones. For more information, refer to •...
| Cloud Deployment Method | 68 Configuring VPN Procedure 1. Do one of the following: On your web user interface, go to Network > Advanced > VPN. • On your VCS: go to More > Settings > Network Setting > Wired Network > Advanced Network > •...
Configuring MTU • Configuring SNMP Configuring IPv4 or IPv6 Yealink video conferencing system supports IPv4 addressing mode, IPv6 addressing mode, as well as the IPv4&IPv6 dual stack-addressing mode. Note: Yealink video conferencing systems comply with the DHCPv4 specifications documented in 2131, and the DHCPv6 specifications documented in 3315.
| Configuring Network Settings | 70 Configuring IPv4 After connected to the wired network, the system can obtain the IPv4 network settings from a Dynamic Host Configuration Protocol (DHCP) server if your network supports it. You can also configure IPv4 network settings manually.
| Configuring Network Settings | 71 Parameter Description Configuration Method IPV4 Subnet Mask/Subnet Configure the subnet mask Web user interface mask assigned to the system. Endpoint Note: It is configurable only CTP20/CTP18 when the network type is selected as Static IP. If you change this parameter, the system will reboot to make the change take effect.
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| Configuring Network Settings | 72 Procedure 1. Do one of the following: • On your web user interface, go to Network > LAN Configuration > IPv6 Config. On your VCS: go to More > Settings > Network Setting > Wired Network > IPv6. •...
Setting the Wireless Network For VC880/VC800/VC500/PVT980/PVT950, you need to connect a WF50 Wi-Fi USB Dongle to the VCS endpoint for connecting to the wireless network. You can connect the MeetingEye 600/MeetingEye 400/ PVT960/PVT940/VC200/VC200-E/VP59 to a wireless network directly. •...
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| Configuring Network Settings | 74 • Connecting to a Hidden Wireless Network When the system connects to a wireless network, the Wi-Fi icon will display on the status bar. The Wi- Fi icon indicates the signal strength. The more arcs you see, the stronger the signal strength is. Note: If you connect the VCS devices to the wireless network via CTP20/CTP18, make sure that CTP20/CTP18 is wired to the VCS devices.
2. Disable the Wi-Fi. Wireless Access Point For VC880/VC800/VC500/PVT980/PVT950, you need to connect a WF50 Wi-Fi USB Dongle to the system for providing the wireless AP. MeetingEye 600/MeetingeEye 400/PVT960/PVT940/VC200/VC200-E/VP59 can provide wireless AP directly. • Enabling the Wireless Access Point...
| Configuring Network Settings | 76 • Configuring Wireless Access Point • Viewing the Connected Devices • Adding Connected Devices to the Blocklist • Removing Devices from the Blocklist • Disabling the Wireless Access Point Enabling the Wireless Access Point Procedure 1.
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| Configuring Network Settings | 77 Parameter Description Configuration Method Password/AP Password Configure the password of the Web user interface wireless AP. Endpoint Note: only when the security CTP20/CTP18 mode is WPA2-PSK do you need to configure this parameter. Network Sharing Web user interface Enable or disable the system to share its wired network to the...
| Configuring Network Settings | 78 Parameter Description Configuration Method AP IP Address Web user interface Configure the generation type of wireless AP address. Auto—generates the • wireless AP address automatically. The default network segment is 192.168.144.X. • Manual—If automatically generated network segment conflicts with the one you use, you can change the...
| Configuring Network Settings | 79 3. Confirm the action. The device is disconnected from your system, and cannot be connected to the wireless AP provided by your system any more. Removing Devices from the Blocklist You can remove devices from the blocklist, so that the devices can connect to the wireless AP provided by the VCS endpoint.
For more information on DHCP options, refer to RFC 2131 2132. • Supported DHCP Option of IPv4 • DHCP Option 42, Option 2 • DHCP Option 12 Supported DHCP Option of IPv4 The following table lists the DHCP options supported by Yealink VCS in IPv4 network.
| Configuring Network Settings | 81 Parameter DHCP Options Description Subnet Mask Specify the subnet mask of the client. Time Offset Specify the offset between the client subnet and the Coordinated Universal Time (UTC). Router Specify a list of IP addresses for routers on the client’s subnet.
| Configuring Network Settings | 82 Configuring the Host Name Procedure 1. On your web user interface, go to Network > LAN Configuration > IPv4 Config > Static DNS > Host Name. 2. Configure and save the following settings: Parameter Description Configuration Method Host Name...
| Configuring Network Settings | 83 2. Configure and save the following settings: Parameter Description Configuration Method Active Enable or disable the LLDP Web user interface feature on the system. Endpoint Note: the default value is Off. CTP20/CTP18 If you change this parameter, the system will reboot to make the change take effect.
| Configuring Network Settings | 84 Parameter Description Configuration Method VID(1-4094) Configure the identification of Web user interface the Virtual LAN. Endpoint Note: the default value is 1. The CTP20/CTP18 value can be any integer from 1 to 4094. If you change this parameter, the system will reboot to make the change take effect.
EAP-TLS (Device and CA certificates are required, password is not required) • EAP-PEAP/MSCHAPv2 (CA certificates are required) • EAP-TTLS/EAP-MSCHAPv2 (CA certificates are required) For more information on 802.1X authentication, refer to Yealink 802.1X Authentication. • Configuring the 802.1x Authentication Configuring the 802.1x Authentication Procedure 1.
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| Configuring Network Settings | 86 2. Configure and save the following settings: Parameter Description Configuration Method 802.1x Mode Specify the 802.1x Web user interface authentication mode. Endpoint • Disabled CTP20/CTP18 • EAP-MD5 • EAP-TLS • PEAP-MSCHAPv2 • EAP-TTLS/EAP-MSCHAPv2 Note: the default value is disabled.
VP59 allows you to configure the speed of Internet port and PC port. • Supported Transmission Methods • Configuring Transmission Methods Supported Transmission Methods The supported transmission methods for MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC880/ VC800/VC500/PVT980/PVT950 are listed below: • Auto • Full Duplex (transmit in 10Mbps, 100Mbps or 1000Mbps) •...
| Configuring Network Settings | 88 WAN Port Link • • Auto Negotiation • Full Duplex (transmit in 10Mbps, 100Mbps or 1000Mbps) • Half Duplex (transmit in 10Mbps or 100Mbps) PC Port Link • • Auto Negotiation • Full Duplex (transmit in 10Mbps, 100Mbps or 1000Mbps) •...
| Configuring Network Settings | 89 Procedure 1. Do one of the following: • On your web user interface, go to Network > NAT/Firewall > Reserved Port. On your VCS: go to More > Settings > Network Setting > Wired Network > NAT/Firewall > •...
| Configuring Network Settings | 90 Some issues, such as the video packet loss and delay may cause the video images distorted and unclear. To ensure acceptable visual quality for video, video packets emanated from the system should be configured with a high transmission priority. Data QoS To ensure better presentation, data packets (PC content) emanated from the system should be configured with a high transmission priority.
| Configuring Network Settings | 91 Parameter Description Configuration Method Data Priority/ Configure the DSCP Web user interface (Differentiated Services Code Data Priority (0-63) Endpoint Point) for data packets. CTP20/CTP18 Note: the default value is 63. The greater the number is, the higher the priority is.
| Configuring Network Settings | 92 Parameter Description Configuration Method Restricted Single Packet Mode Enable or disable the restricted Web user interface single packet mode. Off—sends data packets by • using multiple packets mode. On—sends data packets by • using single packet mode. Default: On.
Yealink video conferencing system supports Session Initiation Protocol (SIP). If your server supports SIP, you can make a voice/video call using the SIP account or IP address. About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. • Configuring SIP Accounts •...
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| Configuring Account Settings | 94 Procedure 1. Do one of the following: • On your web user interface, go to Account > SIP Account. On your VCS, go to More > Settings > Advanced > Account > SIP Account. •...
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| Configuring Account Settings | 95 Parameter Description Configuration Method Outbound Proxy Server/ Configure the IP address or Web user interface Outbound Server domain name of the outbound Endpoint proxy server for this SIP account. CTP20/CTP18 Note: only the outbound proxy server is enabled do you need to configure this parameter.
You can use the SIP protocol for SIP IP call, which means dialing the IP address of the other party instead of the account. If you do not want the third-party or Yealink old devices (for example, VC110/VC120/VC400/ T49G or VC800/VC500/VC200/VC200-E running firmware version lower than 40) to make IP calls to you, you can enable the advanced security feature and set the IP call password.
This allows others to call you via your H.323 name or the extension instead of the IP address. About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. •...
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| Configuring Account Settings | 98 Procedure 1. Do one of the following: • On your web user interface, go to Account > H.323. On your VCS, go to More > Settings > Advanced > Account > H.323. • For VP59, tap >...
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| Configuring Account Settings | 99 Parameter Description Configuration Method Gatekeeper Mode/Gatekeeper Configures the gatekeeper Web user interface Type mode. Endpoint Off—the system does not • CTP20/CTP18 use a gatekeeper. Auto—the system • automatically discovers a gatekeeper. Manual—specify the IP •...
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| Configuring Account Settings | 100 Parameter Description Configuration Method Gatekeeper Authentication/ Enable or disable support for the Web user interface Gatekeeper Verify gatekeeper authentication. Endpoint Note: the default value CTP20/CTP18 is Off. When Gatekeeper Authentication is enabled, the gatekeeper can ensure that only the trusted H.323 devices are allowed to access the gatekeeper.
| Configuring Account Settings | 101 Parameter Description Configuration Method Local Early Media Web user interface Enable or disable the local early media feature on the device. Off—the local system sends • an Open Logical Channel (OLC) message and receives the acknowledgement message of OLC from the far site.
It offers significant convenience and cost-savings to integrators and business customers in terms of deployment, configuration and usage. The cloud enterprise administrator uses the Yealink VC Cloud management service to assign each user an individual Yealink Cloud account. Since version 50.10, only the Yealink Cloud account of version 3.X can work with the third generation VCS devices running in Yealink Cloud system mode.
Yealink VC Cloud Management Service via Username/password can this feature be configured. Note: A Yealink Cloud account can be logged into 5 devices at most simultaneously. Logging into a YMS Account Before you begin For third generation VCS devices running in 50.10 or later versions, make sure you are using the Standard...
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About this task For more information on how to add YMS accounts, refer to Yealink Meeting Server Administrator Guide. When you log into the Yealink Meeting Server, you can: • Dial other YMS accounts to establish a conversation. • View and join scheduled conferences.
Note: A YMS account can be logged into 5 devices at most simultaneously. If the enterprise administrator enables the Device upgrade feature on Yealink Meeting Server, video conferencing systems with YMS accounts logged into will upgrade the firmware automatically once they receive the new firmware from Yealink Meeting Server.
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| Configuring Account Settings | 106 Parameter Description Configuration Method Platform Type Select Zoom. Web user interface Endpoint CTP20/CTP18 Server/ The IP address or the domain Web user interface name of the Zoom server. Server Host Endpoint Default: zoomcrc.com CTP20/CTP18 Transport Web user interface Specify the transport protocol for...
| Configuring Account Settings | 107 Logging into a Pexip Account Before you begin For third generation VCS devices running in 50.10 or later versions, make sure you are using the Standard mode system for your devices. About this task When you place a call using the Pexip account, you can: •...
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| Configuring Account Settings | 108 Parameter Description Configuration Method Server Host/Server The IP address or domain name Web user interface of the Pexip server. Endpoint Note: the default value is blank. CTP20/CTP18 Port The port of the Pexip server. Web user interface Default: 0.
Default: 30 seconds. Note: Yealink VCS also allows you to register a Pexip account via the standard H.323 or SIP protocol. For more information, refer to Setting SIP Account/SIP IP Call Setting H. 323 Account/H.323 Call.
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| Configuring Account Settings | 110 Parameter Description Configuration Method Server Host/Server The IP address or the domain Web user interface name of the BlueJeans server. Endpoint Default: bjn.vc. CTP20/CTP18 Transport Web user interface Specify the transport protocol for transmitting the SIP signaling. The supported protocols are as follows: UDP—it provides the...
| Configuring Account Settings | 111 Logging into Videxio Platform Before you begin When you place a call using the Videxio account, you can: • Dial Videxio accounts to establish a point-to-point call. • Dial third-party accounts registered in the Videxio platform to establish a point-to-point call. •...
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| Configuring Account Settings | 112 2. Configure and save the following settings: Parameter Description Configuration Method Cloud Account Enables the Cloud feature. Web user interface Note: if it is set to Off, your Endpoint device cannot register a custom CTP20/CTP18 account.
Configuring Quick Switch Platform If you use more than one video conference platforms to log in to the system, you may use Yealink YMS and Zoom or Yealink YMS and BlueJeans. You can log in to the accounts of different platforms in advance on the system and enable the quickly switch platform feature.
| Basic Settings | 114 About this task Note: This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1. Do one of the following: • On your web user interface, go to Account > VC Platform.
| Basic Settings | 115 • Configuring Automatic Sleep Time • Configuring the Display to Wake up the Sleeping Endpoint • Allowing Website Snapshot • Setting the Screen Saver Wait Time • Customizing the Local Interface for the System • Muting the Microphone •...
| Basic Settings | 116 Procedure 1. Do one of the following: • On your web user interface, click Language at the top of the web page. On your VCS, go to More > Settings > Basic > General > Language. •...
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| Basic Settings | 117 Time Zone Time Zone Name Time Zone Time Zone Name -10:00 United States-Hawaii- +02:00 Estonia (Tallinn) Aleutian -10:00 United States-Alaska- +02:00 Finland (Helsinki) Aleutian -09:30 French Polynesia +02:00 Gaza Strip (Gaza) -09:00 United States-Alaska +02:00 Greece (Athens) Time -08:00...
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| Basic Settings | 118 Time Zone Time Zone Name Time Zone Time Zone Name -04:00 United Kingdom- +04:30 Afghanistan (Kabul) Bermuda (Bermuda) -04:00 United Kingdom +05:00 Kazakhstan (Aqtobe) (Falkland Islands) -04:00 Trinidad&Tobago +05:00 Kyrgyzstan (Bishkek) -03:30 Canada-New Foundland +05:00 Pakistan (Islamabad) (St.Johns) -03:30...
| Basic Settings | 119 Time Zone Time Zone Name Time Zone Time Zone Name +01:00 Czech Republic (Prague) +10:30 Australia (Lord Howe Islands) +01:00 Denmark (Kopenhagen) +11:00 New Caledonia (Noumea) +01:00 France (Paris) +11:00 Russia (Srednekolymsk Time) +01:00 Germany (Berlin) +11:30 Norfolk Island +01:00...
| Basic Settings | 120 Parameter Description Configuration Method Time Zone Configure the time zone. For Web user interface more information on available Endpoint time zone, refer to Time Zone. CTP20/CTP18 Note: the default value is +8 China (Beijing). NTP Primary Server/Primary Configure the NTP primary Web user interface Server...
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| Basic Settings | 121 2. Configure and save the following settings: Parameter Description Configuration Method Daylight Saving Time Configure the type of DST. Web user interface The available types are as Endpoint below: CTP20/CTP18 • Disabled: do not use DST. •...
| Basic Settings | 122 Parameter Description Configuration Method DST Start Month Web user interface When you select By Week as the fixed type, configures the DST Start Day of Week start time of DST. DST Start Day of Week Last in Note: It only works when you Month enable Daylight Saving Time.
| Basic Settings | 123 Customizing the Time and Date Format You can customize the time and date by choosing between a variety of time and date formats. Procedure 1. Do one of the following: • On your web user interface, go to Setting > Date&Time. •...
| Basic Settings | 124 2. Configure and save the following settings: Parameter Description Configuration Method Time Reminder Web user interface Enable or disable the system to display a clock on the hour during a call. Default: On. Setting Screen Saver The screen saver automatically starts after the device is inactive for a specified amount of time.
| Basic Settings | 125 Setting the Wallpaper The VCS devices use the system's built-in wallpaper by default. You can upload the wallpapers to change the background picture displayed on the screen. If you connect an expanded display, you can also set its wallpaper.
| Basic Settings | 126 3. Save the change. Configuring Automatic Sleep Time Static images displayed for long periods may lead to monitor burn-in, therefore, you can configure the automatic sleep time for the device. After the device goes to the sleep mode, “no signal” is displayed on the monitor.
| Basic Settings | 127 Allowing Website Snapshot You can choose whether to allow the web to show the same content that displayed on your monitor. If you want to prevent content on your monitor from being viewed remotely, you can disable this feature. This feature is not applicable to VP59/third generation VCS devices.
| Basic Settings | 128 Hide the IP Address on the Status Bar Procedure 1. On your web user interface, go to Setting > General > Display. 2. Configure and save the following settings: Parameter Description Configuration Method Hide IP Address Web user interface Enable or disable the IP address displayed on the status bar.
| Basic Settings | 129 Hiding the User Interface in Idle Screen You can choose to hide the user interface when the system is idle. The monitor only displays the local video or the PC content. This feature is not applicable to VP59. About this task Procedure 1.
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| Basic Settings | 130 2. Configure and save the following settings: Parameter Description Configuration Method Title Bar Web user interface Enable or disable the VCS endpoint to hide the title bar during a call. Show- the VCS endpoint • displays the title bar.
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| Basic Settings | 131 Parameter Description Configuration Method Camera Icon Web user interface Enable or disable the VCS endpoint to hide the camera icon ) during a call. Show- the VCS endpoint • displays the camera icon. • Hide with UI- the VCS endpoint displays the camera icon and then hide it after five seconds.
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| Basic Settings | 132 Parameter Description Configuration Method Hold Icon Web user interface Enable or disable the VCS endpoint to hide the hold icon ) during a call. • Show- the VCS endpoint displays the hold icon. Hide with UI- the VCS •...
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Parameter Description Configuration Method SecondScreen Icon Web user interface Enable or disable the VCS endpoint to hide the (It is only applicable to MeetingEye 600/PVT960/ secondscreen icon ( ) during a VC880/PVT980/VC800/VC500/ call. PVT950) Show- the VCS endpoint • displays the secondscreen icon.
| Basic Settings | 134 Parameter Description Configuration Method Tips for Join and Exit in When a participant joins or Web user interface Meeting exits the conference, other participants will receive the (it is only applicable to third prompt. generation VCS devices) Show—other participants will •...
USB flash drive to store recorded videos, screenshots or captured packets. About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1. On your web user interface, go to Setting > USB Config.
If you want to save the screenshot to USB flash drive, make sure a USB flash drive is available. About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1.
If you want to record video to USB flash drive, make sure the USB flash drive is available. About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. However, you can save the recored videos to Yealink Cloud server. To record videos, go to Enterprise Management >...
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| Basic Settings | 138 Parameter Description Configuration Method Auto Recording Web user interface Enable or disable the system to start recording automatically once a call is established. • On- the system starts recording automatically once a call is established. •...
| Basic Settings | 139 Parameter Description Configuration Method Dual Screen Web user interface Select the desired screen. You can record the Recording Setting video on the selected screen when you are using dual screen. • Screen 1+2: record video on dual screen •...
| Basic Settings | 140 3. Configure and save the following settings: Parameter Description Configuration Method Wait Time CP960 Conference Phone Configure the inactive time (minutes) before the CP960 conference phone starts screen saver. Default: 10 minute. Configuring * Key for Default Input When you tap or press the * key in the T9 keyboard, the default character is "*".
| Basic Settings | 141 2. Configure and save the following settings: Parameter Description Configuration Method Tool Web user interface Set the default tool when initiating whiteboard. • • Sharpie • Marker • Laser Note: the default tool is laser. Color Web user interface Set the default color when...
Setting the Home Page Icon for the VCS Devices and Touch Panel By default, the icons on the home page are Dial and Presentation. If you log into a YMS or Yealink Cloud account, the default icons are Join Meeting, New Meeting, and Presentation. You can customize the default icon on the home page as you need.
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Meeting icon on the home page for the VCS device and the touch panel. After enabled, this icon appears only when you log into a Yealink Cloud or YMS account. Note: you can only configure this icon when you enable the feature of customizing the home page.
| Configuring the Audio Settings | 144 Parameter Description Configuration Method Directory Web user interface Display or hide the Directory icon on the home page for the VCS device and the touch panel. Note: you can only configure this icon when you enable the feature of customizing the home page.
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| Configuring the Audio Settings | 145 Model Audio Output MeetingEye 600/PVT960 • Auto- the system will automatically select the audio output with the highest priority. If the audio output with the highest priority is removed, the system will select the device with the second highest priority.
HDMI 1 port is available for audio output. Line Output— select the • speaker connected to MeetingEye 600/PVT960/ VC880/VC800/VC200/ VC200-E/PVT980. • USBto Line output—select the speaker connected to the USB port on MeetingEye...
Note: The VCS endpoint selects only one audio device as the input or output source. Besides, the selected audio device cannot picking up or playing the sound simultaneously. Model Audio Input MeetingEye 600/PVT960 • Auto—the system automatically selects the audio input with the highest priority. The priority is Ceiling Microphone Array VCM38 >...
| Configuring the Audio Settings | 148 Model Audio Input VC200/VC200-E • Auto—the system automatically selects the audio input with the highest priority. The priority is Ceiling Microphone Array VCM38 > Microphone Array VCM34 > VCS Phone > Bluetooth Microphone > Built-in Microphone >...
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VC800 or to the RAC In port on the MeetingEye 600/VC880/PVT980. USB to Line input - the audio input • device connected to the USB port on the MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200/VC200- E/VC500/PVT950/VP59 by using a USB to Line input adapter. Default: Auto.
| Configuring the Audio Settings | 150 Parameter Description Configuration Method Audio Line In Web user interface Configure the volume of line input device. Note: Valid value: Integer from -50 to • 50dB. • The default value 0 means to use the default sending volume.
When your environment meets the following audio input and output, you can manually trigger the system to enter the EQ self adaption adjustment in the idle state. For MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC880/VC800/VC500/PVT980/PVT950: When the audio output switches to HDMI or Line Output/USB Line output and you connect an audio •...
• The VCS phone is not selected as the audio output device. • Connect an audio input to the device (it is only applicable to MeetingEye 600/PVT960/VC880/ VC800/VC500/PVT980/PVT950) The audio output is HDMI or Line Output/USB • Line out. Configuring the Noise Suppression The impact noises in the room are picked-up, including paper rustling, coffee mugs, coughing, typing and silverware striking plates.
| Configuring the Audio Settings | 153 • Supported Tones • Custom Tones Formats • Customizing Tones Supported Tones The system supports tones in the following countries. The tone set is a predefined by each country according to different device status. The tones of different countries varies. Available tone sets for the system are described as below: Australia Austria...
| Configuring the Audio Settings | 154 Parameter Description Configuration Method Ring Back Web user interface Customize the ring-back tone for the VCS codec Note: the default value is blank. When it is blank, the American tones are enabled. Busy Web user interface Customize the busy tone for the VCS codec.
On—different devices have • different definition about audio codec byte sequence, which may lead to the audio incompatibility problems between Yealink and certain devices. You can enable this feature to solve these incompatibility problems. Default: Disabled. Video Codecs The video codecs that the system uses to establish a call should be supported by the server. When placing a call, the system will offer the enabled video codec list to the server and then use the video codec negotiated with the called party according to the priority.
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The VCS will negotiate with other parties to use the H264 High profile video codec automatically when more people join the call. 2. The APL-H.264-SVC feature is only available when the Yealink Cloud server supports H.264- SVC and you use the Meeting Eye 600/Meeting Eye 600/PVT960/PVT940 running in Yealink Cloud system.
Selecting an H.265 Mode You can select VBR or CBR for the H.265 video codec according to your network bandwidth. This feature is only applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200/VC200-E. Procedure 1. On your web user interface, go to Account > Codec > Video Codec.
| Configuring the Audio Settings | 159 Transmission Ways of DTMF Three ways to transmit DTMF tones are as below: RFC2833, INBAND, SIP INFO. RFC 2833 In-band transmission method. DTMF tones are transmitted by RTP, and the RFC 2833 packets are marked by TeleponeEvent (RTP PayloadType).
| Configuring Video Settings | 160 Parameter Description Configuration Method DTMF Info Type Configure the DTMF info type when Web user interface DTMF type is set to SIP INFO or Endpoint (remote control/VP59) RFC2833+SIP INFO. CTP20/CTP18 • DTMF-Relay • DTMF •...
| Configuring Video Settings | 161 • Showing the Site Name to Remote Parties Display Layout Settings This chapter introduces the local meeting layout of AVC conferences. The second generation VCS devices and VC200-E supports AVC conference (conferences hold by the local built-in MCU or by the server). The third generation MeetingEye and PVT series supports AVC and SVC conferences.
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| Configuring Video Settings | 162 2. Configure and save the following settings: Parameter Description Configuration Method Default Layout of Web user interface Configure the default layout of a single Single Screen(it is screen when a call is established. only applicable to •...
Setting the Default Layout for Dual Single Screen When you connect two monitors to the system, you can configure the default layout for each monitor when a call is established. This feature is only applicable to MeetingEye 600/PVT960. Procedure 1. On your web user interface, go to Setting > Display > RemoteSession (AVC Mode) > Dual Display.
| Configuring Video Settings | 164 Parameter Description Configuration Method HDMI 2 Web user interface Configure the default video layout for HDMI 2 when a call is established. Local—the local video image is displayed • in HDMI 2 when a call is established. Remote Full screen—the remote video •...
| Configuring Video Settings | 165 2. Configure and save the following settings: Parameter Description Configuration Method Change Layout by Content Web user interface Enable or disable Change Sharing Layout by Content Sharing. Default: On. Related information Configuring Content Sharing Configuring Auto Zoom In Content for a Single Screen If the endpoint is connected to a single screen, and you do not need to automatically enlarge the presentation when you are presenting, you can disable the Auto Zoom In Content feature.
| Configuring Video Settings | 166 Configuring Hide Local Video When PIP In the PIP (Picture-in-Picture) mode, the local video image is always shown in the bottom-right corner of the screen. If you enable hide local video when PIP, the local video image is automatically hidden within 5 minutes if there is no operation from the remote control/touch panel/CP960.
| Configuring Video Settings | 167 Parameter Description Configuration Method Select a Camera Select the camera you want to Web user interface highlight. Note: The first connected camera. This configuration appears only if Multi-camera Default Layout is set to 1+N or Selected Speaker.
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| Configuring Video Settings | 168 the active speaker is indicated by an orange border. If you share content, the PC content is fixed at the top-left corner and will not be switched automatically. • 1+N Mode: Up to 8 video images can be displayed in the Speaker View layout and the 1+N layout. When the number of participants exceeds 8, all participants’...
| Configuring Video Settings | 169 2. Configure and save the following settings: Parameter Description Configuration Method View Switching Interval Web user interface Configure the view switching interval. Note: the default value is 30 seconds. The video images will be switched automatically every 30 seconds.
When you connect dual display screen, you can specify the content to be displayed on the secondary monitor. This feature is not applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200/ VC200-E/VP59. For more information about the video image displayed on the two displays when you use...
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| Configuring Video Settings | 171 2. Configure and save the following settings: Parameter Description Configuration Method Output in IDLE Web user interface Specify the content to be displayed on the secondary monitor when the system is idle. Auto—The secondary monitor •...
(the bandwidth ration between the video and the content is 1 to 2). MeetingEye 600/MeetingEye 400/PVT960/PVT940 supports up to 4Kp30.
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| Configuring Video Settings | 173 Procedure 1. On your web user interface, go to Setting > Video > People Video. For third generation VCS devices, go to Setting > Video & Audio > People Video. 2. Configure and save the following settings: Parameter Description Configuration Method...
• The available output resolutions (The available resolutions depend on the monitor you are using). Default: Auto. HDMI 2 Enable or disable the HDMI 2 Web user interface display. (it is not applicable to Default: On. MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200/ VC200-E/VP59)
5 meters. • The experimental access is a new feature that Yealink is exploring. It is available to users for trial use in advance, and may have unstable problems. It is not recommended as a daily function. Procedure 1.
You can also customize the site name position, the text size, the color, and set the background color and background transparency of the text. This feature is not applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200-E/VP59. Procedure 1. On your web user interface, go to Setting > Call Features > Show Site Name On Video.
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• PVT980/VC880/VC800 uses built-in MCU to establish a local conference Tip: In a cloud/YMS conference call, the site name set by Yealink Meeting Management Platform/Yealink Meeting Server is displayed in the top-left corner by default. To avoid name superposition, you can disable this feature on the Yealink Meeting Management Platform/Yealink Meeting Server or the endpoint.
H.239 protocol is used when sharing content with the far site in H.323 calls. You can configure the H.239 protocol for the H.323 account. About this task Note: This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1.
BFCP is used when sharing content with the remote in SIP calls. You can configure the BFCP protocol for Zoom, Pexip, BlueJeans, or a custom third-party platform, SIP account, and SIP IP call. About this task Note: This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1.
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Configuration Method Enable 4K Enable or disable 4K for content Web user interface sharing. (it only is applicable to Default: Disabled. MeetingEye 600/MeetingEye 400/PVT960/PVT940) Enable 60fps Web user interface Enable or disable 60fps for content sharing. (it only is applicable to MeetingEye 600/MeetingEye Default: Disabled.
Miracast PIN. Configuring Camera Settings • Selecting and Setting Cameras • Viewing Camera Status • Selecting the Camera Mode for MeetingEye 600/MeetingEye 400/PVT960/PVT940 • Enabling People Counting for Third Generation VCS Devices • Controlling the Camera • Adjusting the White Balance •...
Configure the desired camera. Web user interface Status Enable or disable the selected camera. Web user interface Default: On. It is not applicable to MeetingEye 600/ MeetingEye 400/PVT960/PVT940/VC200/ VC200-E/VC500/PVT950. Camera Name Web user interface Customize a name for the camera.
Selecting the Camera Mode for MeetingEye 600/MeetingEye 400/PVT960/ PVT940 You can specify the camera control mode of MeetingEye 600/MeetingEye 400/PVT960/PVT940 as manual control, auto framing, or speaker tracking mode. When you set it as manual control mode, you can manually pan, tilt, or zoom the camera. With the real-time face detection, the auto framing feature can automatically adjust the camera according to the number and the position of the participants, covering every participant in the conference.
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Direct Switching • Smooth Switching Default: Direct Switching. Portrait Mode Select the desired portrait mode Web user interface for Auto Framing or Speaker (it is only applicable to Tracking. MeetingEye 600/ PVT960) • Small • Middle • Large Default: Middle.
| Configuring Camera Settings | 185 Enabling People Counting for Third Generation VCS Devices Through face detection, the third generation VCS devices can count up to 30 participants. When the conference ends, you can view the maximum number of participants, the conference type, the conference start and end time on the web user interface.
| Configuring Camera Settings | 186 Click ) or ) to zoom the camera. If you use VCR20 Remote Control, scroll up or down to zoom the camera. Adjusting the White Balance To display high-quality video image, you can adjust camera white balance. This feature is not applicable to VP59.
| Configuring Camera Settings | 187 Adjusting the Exposure To display the high-quality video image, you can adjust the camera Exposure. This feature is not applicable to VP59. • Configuring Auto Exposure Mode • Configuring Manual Exposure Mode • Configuring the Mode of Shutter Priority •...
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• Off-do not use WDR. • Note: For MeetingEye 600/ PVT960/VC880/VC800/VC500/ VC200/VC200-E/PVT980/ PVT950, the default value is 2; for MeetingEye 400/PVT940, the default value is off.
1/2000, 1/3000, 1/4000, 1/6000, 1/10000 Default: 1/100. Gain/Gain Limit Specify the value. Web user interface Note: the valid value is 1 to 15. For Endpoint MeetingEye 400/PVT940/VC880/VC800/ CTP20/CTP18 VC500/VC200/VC200-E/PVT980/PVT950, the default value is 2; for MeetingEye 600/ PVT940, the default value is 6.
Off-do not use WDR. • • Note: For MeetingEye 600/PVT960/ VC880/VC800/VC500/VC200/VC200-E/ PVT980/PVT950, the default value is 2; for MeetingEye 400/PVT940, the default value is off. Configuring the Mode of Shutter Priority Shutter priority allows you to choose a specific shutter speed while the camera adjusts the aperture to ensure adequate exposure.
Off-do not use WDR. • • Note: For MeetingEye 600/PVT960/ VC880/VC800/VC500/VC200/VC200-E/ PVT980/PVT950, the default value is 2; for MeetingEye 400/PVT940, the default value is off. Photometry Configure the value of metering.
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Value: F1.6, F2.0, F2.4, F2.8, F3.4, Endpoint F4.0, F4.8, F5.6, F6.8, F8, F9.6, CTP20/CTP18 F11, F14 and off Note: For VC880/VC800/VC500/PVT980/PVT950, the default value is F3.4; for MeetingEye 600/PVT960, the default value is F1.6. Exposure Configure the value of exposure compensation. Web user interface Compensation...
Web user interface Note: the value is from 0 to 14. For Endpoint MeetingEye 400/PVT940/VC880/VC800/ CTP20/CTP18 VC500/VC200/VC200-E/PVT980/PVT950, the default value is 6; for MeetingEye 600/ PVT960, the default value is 9. Flicker Configure the value of camera flicker Web user interface frequency.
• Bottom • Default: Average. Configuring the Mode of WDR-Auto WDR-auto mode is not applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200/VC200-E. Procedure 1. Do one of the following: • On your web user interface, go to Setting > Camera > Exposure. For VC880/VC800/VC500/PVT980/PVT950, go to More > Settings > Basic > Camera > Exposure.
| Configuring Camera Settings | 195 Configuring WDR-Manual WDR- Manual mode is not applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/VC200/VC200- Procedure 1. Do one of the following: On your web user interface, go to Setting > Camera > Exposure. • For VC880/VC800/VC500/PVT980/PVT950, go to More > Settings > Basic > Camera > Exposure.
| Configuring Camera Settings | 196 2. Configure and save the following settings: Parameter Description Configuration Method Display Camera Enable or disable to display the camera Web user interface Name When names of the multiple cameras. Multicamera Default: Disabled. Related tasks Selecting and Setting Cameras Adjusting the Display Image of the Camera To display high-quality video image, you can adjust display mode of the camera or customize the image...
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Endpoint Note: the value is from 0 to CTP20/CTP18 100. For VC880/VC800/VC500/ VC200/PVT980/PVT950, the default value is 49; for MeetingEye 600/ MeetingEye 400/PVT960/PVT940/VC200-E, the default value is 50. Noise Reduction (2D) Specify the noise reduction (2D) Web user interface mode.
Adjusting Hangup Mode and Camera Pan Direction To display high-quality video image, you can adjust camera settings as required, such as white balance, exposure and sharpness. It is not applicable to MeetingEye 600/MeetingEye 400/PVT960/PVT940/VP59. Procedure 1. Do one of the following: •...
You can add, modify, and delete the preset. Note: For more information about configuring presets via CP960 conference phone or CTP20/ CTP18, refer to the Yealink Full HD Video Conferencing System User Guide. Configuring Preset Synchronize With Active Camera The preset synchronize with active camera feature is applicable to VC880/VC800/PVT980 connected to...
| Configuring Camera Settings | 200 the preset, the corresponding camera adjusts to the preset position and is selected as the currently active camera. If preset synchronize with active camera feature is disabled, after switching the preset, the corresponding camera is adjusted to this preset position, but the current active camera is not switched, and the active camera is still the camera selected by the current endpoint.
| Configuring Camera Settings | 201 2. Configure and save the following settings: Parameter Description Configuration Method FECC (H.323) Web user interface Enable or disable FECC(H.323). If you enable FECC (H.323) protocol, the remote can control the near camera. Default: On. Configuring FECC (SIP) Protocol When using SIP account, SIP IP call, or logging in to Zoom, Pexip, BlueJeans, Videxio, or a custom third- party platform, you can enable FECC (SIP) control for SIP calls.
| Configuring Camera Settings | 202 2. Configure and save the following settings: Parameter Description Configuration Method Far Control Near Camera Enable or disable the far site to Web user interface control the near-site camera. Endpoint Default: On. CTP20/CTP18 Configuring Multi-Camera Default Layout During a call, if you connect VCC22, all the local video streams are synthesized to one video stream, and sent to the far site.
3. Confirm the action. Configuring Virtual Meeting Room Yealink video conferencing system can act as a virtual meeting room, so that other devices can dial the system to join a meeting. Your system supports the following two conference types: regular mode conference room and virtual meeting room.
| Configuring Virtual Meeting Room | 204 Setting the Endpoint as a Regular Mode Conference Room For regular mode conference, virtual meeting room 1 is available. You can configure the password for virtual meeting room 1 to prevent unauthorized participants from joining the virtual conference room. Procedure 1.
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| Configuring Virtual Meeting Room | 205 • If you import an 8 ways multipoint license to the VC800/VC880/PVT980, X+Y<=8. Virtual meeting room 1 and virtual meeting room 2 support up to 8 ways video calls. • If you import an 16 ways multipoint license to the VC800/VC880/PVT980, X+Y<=16. Virtual meeting room 1 and virtual meeting room 2 support up to 16 ways video calls.
| Configuring Virtual Meeting Room | 206 Parameter Description Configuration Method Web user interface Virtual Meeting Room 1 > Configure the password for Password virtual meeting room 1. Valid Value: 1 to 10, default value: 6. Virtual Meeting Room 2 > Web user interface Enable or disable the system to Meeting Password...
About this task Up to 5 third-party VMR can be configured. This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1. On your web user interface, go to Setting > 3rd Party VMR.
Priority of Call Types Selecting a Call Protocol The system supports SIP and H.323 protocols for the incoming and the outgoing calls. About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode.
| Configuring Call Settings | 209 Procedure 1. Do one of the following: • On your web user interface, go to Setting > Call Features > Outbound Call Settings. • On your VCS, go to More > Settings > Basic > Call Features. >...
Configuring the Account Polling Procedure 1. On your web user interface, go to Setting > Call Features > Outbound Call Settings. For MeetingEye 600/MeetingEye 400/PVT960/PVT940, on the web user interface, go to Account > Account Settings. 2. Configure and save the following settings:...
2. Configure and save the following settings: Parameter Description Configuration Method Enterprise Enable or disable to display the list of Yealink Web user interface Cloud /YMS contacts. Note: It is enabled by default. It can be configured only when logging in to a YMS or Yealink Cloud account.
Note: If you have logged in to a YMS or a Yealink Cloud account, the default value is Enterprise. Otherwise, the default value is Local. Configuring the Feature of Invitation Before Meeting By default, you can directly initiate a Meet Now conference without any participants on third generation VCS devices.
For example, for VC800 with 16-way license, if you disable additional audio call, when you create a call, only 16 participants can place video calls to join your call, the 17th participant cannot join the call. This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1.
| Configuring Call Settings | 215 Prerequisites Types of multiparty resources Multiparty resources used when inviting the third party Server VMR Cloud account or YMS account is Uses server VMR to initiate a used to make a P2P call. conference call Note: The system uses its own capacity to initiate a conference call in following situations: one is dialing a group to initiate a conference call when the system is idle, the other one is receiving a call when the system is during a P2P call.
| Configuring Call Settings | 216 Dial Plan Dial plan is a string of characters that governs the way how the endpoints process the inputs received from the keypads. You can use the regular expression to define the dial plan. Dial plan is only applicable to VP59.
| Configuring Call Settings | 217 Search Source List in Dialing The search source list in dialing allows you to search entries from the source list when the system is in the dialing screen. The source list includes History, Local Directory, Cloud Contacts, Enterprise Directory and LDAP. To make the system search a specific list, you need configure the list first.
| Configuring Call Settings | 218 Configuring Ringback Timeout The ringback timeout defines that if the remote party does not answer your call within specific time, the call will be hung up automatically. Procedure 1. On your web user interface, go to Setting > Call Features > Outbound Call Settings. 2.
About this task Attention: Auto answer feature may create security issues. For example, an unexpected caller can view your video conference room randomly. Note: This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1.
| Configuring Call Settings | 220 Muting Auto-Answered Calls The Auto Answer Mute feature avoids the caller hearing the local conversation freely when an incoming call is answered automatically. Enable the local microphone to be muted when an incoming call is answered automatically.
1. On your web user interface, go to Setting > Call Features > Outbound Call Settings. 2. Enable Fast Audio Call. Managing the Directory This chapter describes how to manage and configure directory settings. Your system provides local directory, Yealink cloud directory, Yealink enterprise directory and LDAP directory. • Local Directory •...
| Managing the Directory | 222 • LDAP • Meeting Allowlist • Meeting Blocklist Local Directory You can add, edit, delete, search or simply dial a contact from the local directory. • Adding Local Contacts and Conference Contacts • Importing a Local Contact List •...
| Managing the Directory | 223 Parameter Description Configuration Method Bandwidth Select the desired bandwidth. Web user interface The default value is Auto, which VP59 means the system will select the appropriate bandwidth automatically. Note: When you call a local contact, the call rate that applies (video call rate or bandwidth) is the rate with the lower value.
| Managing the Directory | 224 5. If you import a CSV format contact list, configure and save the following settings: Parameter Description Configuration Method The first line as the title Web user interface It will prevent importing the title of the local contact information which is located in the first line of the CSV file.
| Managing the Directory | 225 Editing Local Contacts Procedure 1. Do one of the following: On your web user interface, go to Directory > Local Directory. • Hover your cursor over the desired local contact, and click For VP59, go to Dial/New Meeting > Directory. •...
The enterprise directory appears only when you log into the Yealink Meeting Server. The enterprise directory includes all YMS contacts which are created and managed by your enterprise administrator. Note that only the enterprise administrator can add, edit and delete YMS contacts on the Yealink Meeting Server.
The home phone number Configuring LDAP About this task This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Procedure 1. On your web user interface, go to Directory > LDAP. 2. Configure and save the following settings:...
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| Managing the Directory | 228 Parameter Description Configuration Method LDAP Name Filter Web user interface Configure the name attribute for LDAP searching. Example: (|(cn=%)(sn=%)) LDAP Number Filter Web user interface Configure the number attribute for LDAP searching. Example: (|(telephoneNumber= %)(mobile=%)) LDAP TLS Mode Web user interface...
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LDAP server. LDAP Base Web user interface Configure the root path of the LDAP search base. Example: cn=manager,dc=yealink,dc=cn Max.Hits Web user interface Configure the maximum number of search results returned by the LDAP server. Valid Value: 1 to 32000, default value: 50.
| Managing the Directory | 230 Parameter Description Configuration Method Match Incoming Call Web user interface Enable or disable the system to match caller numbers with LDAP contacts. If the match is successful, the system will display the caller name when receiving an incoming call.
| Managing the Call History | 231 Deleting the Meeting Allowlist Procedure 1. On your web user interface, go to Directory > Meeting Allowlist. Click beside the desired allowlist. It prompts whether you are sure to delete the allowlist. 3. Confirm the action. Meeting Blocklist You can add the IP address, account or domain nae to the meeting blocklist.
| Managing the Call History | 232 • Deleting Call Records • Placing Calls from Call History Saving History Record You can configure the system to save the history records or not. Procedure 1. Do one of the following: On your web user interface, go to Setting > General > Basic. •...
On your VCS, go to Dial > History. • If you register a Yealink Cloud account or YMS account, go to New Meeting > History. Select the desired call record and dial it out. For VP59, select the desired call type and tap the desired call record to dial it out.
• IP address (for example: 192.168.1.15) • H.323 Account (it is not applicable to the third generation VCS devices running in Yealink Cloud system mode) • SIP Account( it is not applicable to the third generation VCS devices running in Yealink Cloud system mode) •...
| Configuring the Security Features | 235 Related information Account Polling Editing Numbers Before Placing a Call In the Dial or History screen, you can edit the contact numbers or history records and then dial out. Procedure 1. Do one of the following: For VP59, go to Dial/New Meeting >...
| Configuring the Security Features | 236 2. Configure and save the following settings: Parameter Description Configuration Method Accessories Join Web user interface Enable or disable the Collaboration Confirmation authentication before the wirelessly connected WPP20/ the touch panel receiving collaboration data. Note: the default value is On.
TLS transport method for the SIP protocol to ensure the confidentiality of the communication and the security of the information transmission. About this task the third generation VCS devices running in Yealink Cloud system mode Do not support using SIP accounts or logging into Zoom, Pexip, BlueJeans or other customized third-party platforms.
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DNS NAPTR and SRV request to find the service type and the port if no server port is given. Note: • Yealink Cloud Platform and StarLeaf Cloud platform cannot be configured. • The default value of the Zoom/Pexip/BlueJeans/ Videxio/Custom Cloud platform/SIP IP call is TCP.
| Configuring the Security Features | 239 Managing the Trusted Certificates List When the system serves as a TLS client and requests a TLS connection with a server, the system should verify the server certificate sent by the server to decide whether it is trusted based on the trusted certificates list.
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.pem, .der, .crt, or .cer file format. You can upload up to 10 CA certificates. • Default Certificates List Default Certificates List The following introduces 204 most common used CA Certificates built in Yealink video conferencing system. • Baltimore CyberTrust Root • ISRG Root X1 •...
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E-Tugra Certification Authority • Hongkong Post Root CA 1 • Security Communication RootCA1 • Trustis FPS Root CA • Yealink Server CA • Baltimore CyberTrust Root • Swisscom Root CA 1 • KISA RootCA 1 • Entrust Root Certification Authority •...
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TeliaSonera Root CA v1 • Government Root Certification Authority • T-TeleSec GlobalRoot Class 2 • T-TeleSec GlobalRoot Class 3 • Yealink Equipment Issuing CA • Yealink Root CA • ePKI Root Certification Authority • Go Daddy Class 2 Certification Authority •...
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CA Disig Root R2 • Yealink Root CA • Yealink Root CA • Yealink Root CA • Yealink Root CA 2 • Yealink Root CA 2 • Yealink Root CA 2 • Symantec Class 3 Secure Server CA - G4 •...
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Hotspot 2.0 Trust Root CA - 03 Note: The most common used CA Certificates are built in Yealink phones. Due to memory constraints, we cannot ensure a complete set of certificates. If there is no the desired certificate in the above list, contact your distributor for the desired one.
| Configuring the Security Features | 245 Managing the Server Certificates The system can serve as a TLS server. When clients request a TLS connection with the system, the system sends the server certificate (device certificate) to the clients for authentication. About this task The server certificate contains the default and the custom certificates, and you can specify the certificate type sent by the endpoint to the client for authentication.
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| Configuring the Security Features | 246 Remote\Local Compulsory Optional Disabled Compulsory SRTP Call SRTP Call Fail to establish a call Optional SRTP Call SRTP Call RTP Call Disabled Fail to establish a call RTP Call RTP Call Example of the INVITE message carried with the RTP encryption algorithm in the SDP is described as below: m=audio 11780 RTP/SAVP 0 8 18 9 101 a=crypto:1 AES_CM_128_HMAC_SHA1_80...
You can set SRTP for the SIP protocol when using a SIP account, SIP IP call, or logging in to Zoom, Pexip, BlueJeans, or a custom third-party platform. About this task the third generation VCS devices running in Yealink Cloud system mode Do not support using SIP accounts or logging into Zoom, Pexip, BlueJeans or other customized third-party platforms. Procedure 1.
When you log in to the StarLeaf platform or use an H.323 account, you can configure the H.235 encryption feature for the H.323 protocol. About this task the third generation VCS devices running in Yealink Cloud system modedo not support StarLeaf or H.323 account. Procedure 1.
Default: Disabled. System Integrated with Control Systems Yealink video conferencing system provides API for third-party control system to integrate with. Therefore, third-party control system can control Yealink video conferencing system via API. This feature is not applicable to VP59.
LAN Connection: Make sure the Yealink video conferencing system and the control system are in the same network segment. If you use this mode to control the system, TCP protocol is recommended. To establish a connection, the control system needs to know the IP address and TCP port of the Yealink video conferencing system.
Data Bits Web user interface Configure the data bits. • • Note: The default value is 8. It must be the same rate for the control system and Yealink video conferencing system. Parity Web user interface Configure the parity. • None •...
Using CP900/CP700 Ultra-Compact Speakerphone Using WPP20 Wireless Presentation Pod For VC880/VC800/VC500/PVT980/PVT950, you can pair with up to 5 WPP20s for content sharing at the same time. However, for MeetingEye 600/MeetingEye 400/VC200/VC200-E/VP59, only 1 WPP20 can be supported. For more information, refer to Yealink WPP20 Wireless Presentation Pod Quick Start Guide.
PSTN accounts can be registered on the system, with one-way audio call for one account. You can call PSTN users, receive the call from PSTN users, or create a conference with the PSTN user. This feature is not applicable to the third generation VCS devices running in Yealink Cloud system mode. Using the VCC22 Video Conferencing Cameras You can connect up to 9 VCC22 video conferencing cameras to the VC880/PVT980 video conferencing system.
| Accessories with Your System | 254 2. Configure and save the following settings: Parameter Description Configuration Method Camera Layout Configure the camera layout Web user interface during a video call. Endpoint • 1+N: the video image of CP960 Conference Phone the selected camera is displayed in large window, CTP20/CTP18...
| Accessories with Your System | 255 Procedure 1. Do one of the following: • On your web user interface, go to Setting > Microphone > Search Mic. • On your VCS, go to More > Settings > Basic > Audio > Wireless Microphone > Add Wireless Microphone.
The Soundbar/MSpeaker II can be used as the audio output device. It can be used directly after connected to the system. VP59 cannot be used with a Soundbar/MSpeaker II. For more information about how to use the Soundbar, refer to Yealink Soundbar Quick Start Guide/Yealink MSpeaker II Quick Start Guide. Using CP900/CP700 Ultra-Compact Speakerphone After you connect CP900/CP700 to VP59 via a USB cable, VP59 will automatically take CP900/CP700 as the audio input or output device and charge CP900/CP700.
| System Maintenance | 257 • Resetting the SD card of VP59 • Resetting the System • Exporting Log Files • Capturing Packets • System Firmware • Viewing Multipoint License Status • Viewing the Device Type Exporting or Importing Configuration Files You can export the configuration files to check the current configuration of the system and to troubleshoot if necessary.
| System Maintenance | 258 Resetting the SD card of VP59 You can reset the SD card (local storage) of VP59 to clear all captured screenshots or recorded videos. Procedure 1. Do one of the following: • On your web user interface, go to Setting > Upgrade > Reset Built-in SD Card. >...
| System Maintenance | 259 Attention: Do not power off the system during the system reset. Resetting VP59 by REDIAL key You can use the REDIAL key to reset VP59 to factory. Procedure 1. On the Home page, long press the REDIAL key. It prompts whether or not you are sure to reset.
| System Maintenance | 260 2. Configure and save the following settings: Parameter Description Configuration Method Local Log Web user interface Specify the local log level. 0-system is unusable 1-action must be taken immediately 2-critical condition 3-error conditions 4-warning conditions 5-normal but significant condition 6-informational...
| System Maintenance | 261 2. Configure and save the following settings: Parameter Description Configuration Method Module Log Level Web user interface Specify the module log level. • All—all modules • Driver • System • Service • Connectivity • Video & Audio •...
3. In the USB Auto Exporting Syslog field, select On. 4. Click Confirm. A folder named yealink.debug appears in your USB flash drive, which includes the log files. Note: The severity level of the exported Module Log will not be greater than the local Log Level. For example: If you set Local Log Level to 3 and set Talk log Level to 6, the exported Talk log Level will still be 3 in your exported local log.
| System Maintenance | 263 Parameter Description Configuration Method Syslog Level Web user interface Specify the level of syslog information that displayed in the syslog. 0-system is unusable 1-action must be taken immediately 2-critical condition 3-error conditions 4-warning conditions 5-normal but significant condition 6-informational Note: the default value is 6.
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| System Maintenance | 264 • Capturing the Packets in Normal Way Capturing the Packets in Enhanced Way You can capture more packets in enhanced way than normal mode. Procedure 1. On your web user interface, go to Setting > Configuration. 2.
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| System Maintenance | 265 Parameter Description Configuration Method Pcap Filter Type Web user interface Configure the filter type of the packet to capture. The supported types are as follows: • Custom—Customize the packet filter string. • SIP or H245 or H225— Capture SIP, H245 and H225 packets.
Connect the Internet ports of your system and your computer to the same HUB, and then use Ethernet software to capture the signal traffic. System Firmware The newly released firmware version may add new features. Therefore, Yealink recommends you to update the latest firmware.
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Notes for the upgrading steps: • Yealink second generation video conferencing system are: For VC800, VC500, VCC22, and PVT950 using new hardware, their hardware versions are 63.0.98.0.2.1.17, 71.0.50.0.2.0.16, 82.0.1.0.2.0.17, and 1137.0.2.0.2.0.16 respectively. After upgrading their firmware to version x.44.0.25, you cannot degrade them to version x.43.0.30 or earlier versions.
Select the corresponding time for upgrading or select Upgrade Now. b. If you want to upgrade to the both Standard and the Yealink Cloud system mode, you need to upgrade one system first and then select the check box of Click to allow cross system upgrade in the field of Cross-system Upgrade when upgrading the another system.
| System Maintenance | 269 Viewing Multipoint License Status Procedure 1. Do one of the following: On your web user interface, go to Security > License. • On your VCS, go to More > Settings > System Status > License. •...
| Troubleshooting | 270 Viewing the Device Type You can view the device type, including the demo machine and normal machine. For VP59, there is not different device type. Procedure Do one of the following: • On your web user interface, go to Security > License. •...
| Troubleshooting | 271 Symptom Reason Solution You may control the far-site Ensure that you are controlling camera during a call. the near-site camera. There are some objects Ensure that no objects are obstructing the sensor on the obstructing the sensor on the front of the camera.
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| Troubleshooting | 272 Symptom Reason Solution The account is not registered Check whether the call parties register the accounts. Fail to dial the IP address of the At least one call protocol(SIP/ far site. H.323) is enabled. Ping the IP address of the far site.
| Troubleshooting | 273 Audio Issues Symptom Reason Solution You cannot hear the audio during The volume is set to 0. Adjust the volume. a call. The far site mutes the Contact the far site to check microphone. whether the microphone is unmuted.
| Troubleshooting | 274 Video Issues Symptom Reason Solution Picture is blank on the monitor. The system is in sleep mode. Press any key on the remote control to wake the system. The system is powered off. The system is powered on. The HDMI cable is not connected Make sure that the monitor is to the system.
When you finish installing and deploying the video conferencing system, you can call the Yealink Demo site (117.28.251.50 or 117.28.234.45) to test your setup. If you fail to establish a call with Yealink Demo site, contact your network administrator to check whether or not the intranet works.
| Troubleshooting | 276 Diagnosing the Audio You can check whether the speaker connected to your system can pick up voice and play audio normally. Procedure 1. Do one of the following: • On your VCS: go to More > Settings > Diagnostics > Audio Diagnostics. >...
| Troubleshooting | 277 Checking the Network Using “Ping” Method The Ping method can help you check whether the system can be connected to the IP address of the remote device. Procedure 1. Do one of the following: On your web user interface, go to Network > Diagnostics > Diagnostics, and select Ping from the •...
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| Troubleshooting | 278 Parameter Description Method System • System Model Web user interface • Firmware Version Endpoint • Hardware Version CP960 Conference • Product ID Phone • The product ID (it is only applicable to third generation VCS devices) Web user interface •...
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| Troubleshooting | 279 Parameter Description Method Network Common • NAT Public IP Web user interface Address/Public IP Endpoint Address CTP20/CTP18 • • Wi-Fi Mac Address • Machine ID (it is only applicable to VP59) • WAN Port Status (it is only applicable to VP59) •...
• Procedure In a call • For MeetingEye 600/MeetingEye 400/ VC880/VC880/VC800/VC500/VC200/PVT980/ PVT950/VC200- E, select Home. Position your mouse pointer over the desired far site, and click • On your VCS: , on your remote control, press the OK key to open Talk Menu, go to More > Call Statistics, and press the navigation keys to select the desired participant.
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| Troubleshooting | 281 On your CTP20/CTP18, tap Participants. • > Call Statistics beside the desired participant.
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