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Using the address books
User Manual CIE 1.0 WebClient
In the WebClient module, you can use a personal address book, a shared address
book, or both. When addressing a message, you can look up and select names,
email addresses and distribution lists in the address book.
When you enter a name in the To, Cc or Bcc field in an email message, the
WebClient module automatically checks the address book for matching names.
If a matching entry is found, the name is resolved - the display name and the
email address are inserted - and the message can be sent. If no match is found,
you are asked for further information. If more than one name contains the letters
you entered, you can select a name from the list.
In addition to using it to address messages, you can look up other information in
the address book, such as office addresses and telephone numbers, by entering
the name.
Refer to documentation
For information about how to set up address books, refer to the Customer
Interaction Express 1.0 Address Book Administration user manual. You can also
access this documentation online.
Types of address books
The following types of address books can be displayed.
Personal address book
The personal address book consists of a list of names and distribution lists that
you create and maintain. Personal address book entries are stored in a file. You
can import a personal address book. For further information, see: Importing
personal address books.
Shared address book
The shared address book contains the names and email addresses of all users
within your organization. This address list is centrally created and maintained by
the system administrator. It can also contain the email addresses of shared
distribution lists.
External address book
Your system administrator can connect an external address book so that you can
use the relevant information.
Operation • 45
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