Hunt Groups; Hunt Group Forwarding Not Working - Avaya IP Office Maintenance Manual

Hunt Groups

Hunt Group Forwarding Not Working

Issue
Call forwarding from a Hunt Group not working as programmed.
Possible Cause
Forwarding Hunt Group calls is configured on a per Hunt Group member basis. Each Hunt Group
member can be configured to have Hunt Group targeted calls redirected to a different number if desired.
For Hunt Group calls to be forwarded, the following needs to be in place:
•
Forwarding for the Hunt Group member in question must be properly configured.
• The proper Hunt Group ring mode must be defined and the Hunt Group must be In Service.
These verification steps are specified below.
Action
I. For the Hunt Group member in question, verify that forwarding options are properly configured.
PROCEDURE
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User and double-click the user in question.
3. On the Forwarding tab:
i.
ii.
iii.
4. If any updates have been made and needs to be saved, click
reboot mode by clicking OK.
II. For the Hunt Group in question, verify that the Hunt Group specific settings are properly
configured.
PROCEDURE
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select Hunt Group and double-click the Hunt Group in
question.
3. On the HuntGroup tab, check that the Ring Mode is set to either Hunt/Linear or
Rotary/Circular mode. The forwarding of Hunt Group calls only work when the Hunt Group
ring mode is set to one of these modes.
4. On the Fallback tab, check that the Service Mode is set to In Service because calls will
only be forwarded when the Hunt Group is in service.
5. If any updates have been made and needs to be saved, click
reboot mode by clicking OK.
III. If the problem persists after you have performed ALL these troubleshooting steps, gather the
following information BEFORE escalating the issue:
Make sure the Forward Unconditional check box is checked.
Check that there is a valid phone number or extension in the Forward Number field
corresponding to the Forward Unconditional check box. If it is an external
telephone number, make sure the entire number is entered - including any digits
necessary for dialing out (i.e. 9) and area codes if necessary.
Make sure the Forward Huntgroup Calls check box is checked.
and accept the selected
and accept the selected
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