Distributing User Instructions; Backing Up Your Server; Call Details Database Backup; Using Third-Party System Management Tools - Avaya IP Office User Manual

Distributing user instructions

A template document "ContactStore IP Office User Guide.doc" is included on the Installation CD. This
document provides basic instructions for end users of the system, specifically, those who will make and
replay recordings using it.
Customize this document as follows:
• Replace the URL in the document with the URL of your ContactStore.
•
Check the document itself for additional customization instructions.

Backing up your Server

You are strongly advised to install and configure an automated backup tool to provide a recoverable
image of your server. You should back up the partitions onto which you have installed ContactStore, as
well as the operating system partition(s).

Call details database backup

If you configure a Database backup path using the Administration pages, ContactStore will automatically
write a backup of the database each night. The backup occurs just after 1am every morning. On Sunday
mornings a full backup is made; on other days an incremental backup is added to this file. Each week,
the previous week's backup file is renamed from ContactStore.dump to ContactStore.old and the
previous week's file is deleted.
Therefore, you need to archive ContactStore.dump file every night, either before 1am or after 2am, to
avoid colliding with the database backup. If you specify a fileshare on a remote computer, you will need
to configure a fileshare to allow access to a user account and then set the ContactStore service to 'Run
as...' that user. To allow ContactStore to function, you must ensure this user account has at least the
same access rights as the local system account which the service uses by default.

Using third-party system management tools

You should consider including the monitoring of ContactStore components within your other system
management regimes such as:
• Microsoft System Management Server (SMS)
•
CA Unicenter
• HP OpenView
As a minimum, these tools should monitor the health and accessibility of the servers on the network.
Ideally, you should also monitor the services' web log files.
The information contained in this guide was correct at the time of publication. These are
industry standard tools and licenses. Avaya is not responsible for any problems that may be encountered
when using these products.

Daily preventative maintenance procedures

Unless you have fully automated alerting of these conditions, the following procedures should be carried
out at the start of each day:
• Alarms . Check the Alarms and Events page for new problems.
•
Disk capacity. Check the available disk space daily for the partition on which your recordings
are stored until the disk has filled and starts to wrap. Past that point, the amount of free space
should stay close to 1GB.
• ContactStore is designed to run with the partition holding the recordings almost full. This
maximizes the number of recordings that are available online to you.
• Unless you have explicitly disabled disk management, the ContactStore's disk manager thread
will delete files on a FIFO (First In First Out) basis to preserve the specified amount of free space.
•
Web Logs. Check the contents of the web log files and examine any errors logged since the
previous check. The default installation location for the web logs is in the sub-folder \logs.
ContactStore System Admin
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)
Chapter2
Page 18