Changing Network Parameters For An Acd Group; Network Parameters Option Screen Fields - Nortel CC MIS Getting Started Manual

CC MIS
CC MIS
Configuration Control

Changing network parameters for an ACD group

The Config / Groups / Network Parameters option allows you change vari-
ous parameters that are used in networking ACD groups (NACD) together.
The changes made in this option alters Table NACDGRP.
The Network parameters screen is shown below.
Network
parameters
screen
Note: An asterisk (*) appearing in a field of a Configuration Control screen
indicates that the field can be changed only at the DMS-ACD switch.

Network Parameters option screen fields

ACD Group - This field identifies the name or number of the ACD Group.
Primary ACD-DNs can be displayed in this field.
Node - Identifies the node on which the group resides in the network. This
field is display only when the Networking feature is enabled.
Call Threshold - This field can change the queue threshold with a range of
0-511.
Wait Threshold - This field can change the maximum wait threshold with a
range of 0-1800.
Preference Weighting Factor - This field shows the group preference
weight factor with a range of 0-32767.
Most Idle Agent - This is the factor used in calculating the Resource Index
for the group with a range of 0-600.
Page 10-16 CC MIS Getting Started Guide (297-2671-175)
Release 5.2