i-PRO WV-X86531-Z2-PTZ User Manual page 479

Table of Contents

18.2 　 Trouble!?

Camera cannot be

accessed from

mobile or tablet

When registering

with [Viewnetcam.

com] services, an

error is displayed

(e.g. [Error

occurred. Cookie

cannot be used or

expired. Cookie

available browser,

reconnect by

In the case of mobile devices:

・URL is wrong. Or, is [/cam] not entered at the

end of the URL? Ensure that the URL is entered

correctly. When accessing the computer from a

portable terminal, enter [/cam] at the end of the

URL to be used when accessing the computer

from the PC.

For tablet terminals:

・Check that the URL is correct and that the URL

is entered correctly.

・Is the SSL encryption method of the HTTPS of

the mobile terminal or tablet terminal different

from that of this device? Set the [Connection] of

the HTTPS of this device to [HTTP] and

re-access it.

・If HTTPS is used, access [http:///] while the

HTTPS function is in use. You must also enter the

port number. Please refer to the support video

page of the support site<Control No. P0002>、 <

Control No. P0003>.

Causes and countermeasures

・Is the security setting of the web browser set to

not accept cookies? Check the settings of your

web browser.