i-PRO WV-X86531-Z2-PTZ User Manual page 476

18 Other
18.2 Trouble!?
Phenomenon
Camera cannot be
accessed from the
Internet
integrated camera is 192.168.0.10 for the PTZ
camera and 192.168.0.11 for the Multi-directional
camera.
・HTTP port numbers other than 20, 21, 22, 23,
25, 42, 53, 67, 68, 68, 69, 80, 110, 123, 161,
162, 443, 554, 995, 1883, 883, 10669, 10670,
59000-61000 should be used for HTTP port
numbers.
・Is the set IP address overlapping with other
devices? Is the set address and the destination
network subnet conflicting? (If the computer and
the PC are connected in the same subnet)? Is the
set IP address of the computer and PC set to the
same subnet? Also, if [Use Proxy Server] is not
set on the PC, or if you are accessing the
computer within the same subnet, it is
recommended that the [Remove from proxy]
address be set. If the computer is connected to a
different subnet, is the default gateway set for the
computer correct?
・Are you accessing the computer with a name that
is different from the one registered in
[Viewnetcam.com] (nickname)? Access the
computer with the registered name.
・If HTTPS is used, access [http:///] while the
HTTPS function is in use. You must also enter the
port number. Please refer to the support video
page of the support site<Control No. P0002>、 <
Control No. P0003>.
Causes and countermeasures
・Are the network settings for the computer
correct? Configure the default gateway or DNS
server address correctly. When using the DDNS
service, make sure that it is set correctly.
469
14.1 Networking
[Network]
--
14.4.1 With
[Viewnetcam.com]
services
--
Reference
14.1 Networking
[Network]