Step 19. Back Up The Contact Center Database - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Step 19. Back up the Contact Center database
You must back up of the Contact Center Multimedia database to preserve the
Contact Center Multimedia 6.0 database if the migration of the Symposium Web
Center Portal database migration fails.
Creating an immediate backup of the current Multimedia database
Start the backup utility to configure an immediate backup. Define a location for
the backup file on a tape or a mapped network drive. For more information about
backing up files, see Chapter 16, "Maintaining the database." It takes about 5
minutes to back up 1 GB of data from the Multimedia database.
To back up the database
1
On the Windows Start menu, click All Programs > Nortel Contact Center
> Multimedia Server > CCMM Administrator.
2
Type your user ID and password.
User ID: SysAdmin
Password: _ _ccmm!
3
Expand Contact Center Multimedia/Outbound.
4
Expand Database Administration.
Installation and Maintenance Guide
Upgrading from SWCP Release 4.0
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