Troubleshooting - Polycom RMX 1500 Administrator's Manual

Polycom RMX 1500/2000/4000 Administrator's Guide
Table 9
Active Alarm
ICE failure: No
response from the
A/V Edge Server to
the RMX Service
Request
ICE failure:
Received Service
message does not
contain the
Credentials.
ICE failure:
A/V Edge server
URI cannot be
resolved
ICE failure: Service
credential denied.
A/V Edge server
credentials rejected
by the OCS.

Troubleshooting

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H-70
ICE Environment - RMX Active Alarms
Phase
Service
Service
Service
Service
At the end of the installation and configuration process, to test the solution and the
integration with the OCS, create an ongoing conference with two participants, one dial-
in and one dial-out and connect them to the conference.
If the active Alarm "SIP TLS: Registration server not responding" is displayed, stop and
restart the OCS Pool Service.
If the communication between the OCS and the RMX cannot be established, one of the
possible causes can be that the RMX FQDN name is defined differently in the DNS,
OCS and RMX. The name must be defined identically in all three devices, and defined
as type A in the DNS. The definition of the RMX FQDN name in the DNS can be tested
by pinging it and receiving the RMX signaling IP from the DNS in return.
The communication between the OCS and the RMX can be checked in the Logger files:
— SIP 401/407 reject messages indicate that the RMX is not configured as Trusted in
the OCS and must be configured accordingly.
— SIP 404 reject indication indicates that the connection to the OCS was established
successfully.
Alarm Displayed When
The RMX did not receive
a confirmation response
from the A/V Edge Server
to the Service request.
The Service message
response does not
contain the Credentials.
The RMX failed to resolve
The remote address of
the Edge server URI.
This alarm indicates that
the OCS does not
configure with the.
Generated by the ICE
stack.
Troubleshooting
Polycom, Inc.