Polycom 1500 Getting Started Manual
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Polycom 1500 Getting Started Manual

Realpresence collaboration server (rmx) 1500/1800/2000/4000
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Getting Started Guide
Version 8.3 | January 2014 | DOC2740A
RealPresence Collaboration Server
(RMX) 1500/1800/2000/4000

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Summary of Contents for Polycom 1500

  • Page 1 Getting Started Guide Version 8.3 | January 2014 | DOC2740A RealPresence Collaboration Server (RMX) 1500/1800/2000/4000...

  • Page 2: Patent Information

    As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Permanent Conference ..........11 Polycom Conferencing for Microsoft Outlook® (AVC-based Conferencing) ..11 Operator Conference .
  • Page 4 Telescopic Rail Runner Assembly ........34 Installing the RealPresence Collaboration Server (RMX) 1500 ....38 Optional.
  • Page 5 Selecting the Collaboration Server Web Client Languages ..... . . 84 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Default Conferencing Settings ..............84 Customizing the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Default Conferencing Settings .
  • Page 6 Microsoft Outlook (AVC CP Only Conferencing) ......119 Starting an Audio Meeting from a Microsoft Outlook Polycom Meeting Invitation . . 119 Connecting to a Conference .
  • Page 7 Obtaining the Display Name from the Address Book ......133 Closed Caption (Collaboration Server 1500/2000/4000 AVC Only) ....133 Message Overlay for Text Messaging (AVC Only) .
  • Page 8 Deleting the RMX/Collaboration Server Cookie ......194 Deleting the RMX/Collaboration Server ActiveX Object ..... . 196 Polycom, Inc.
  • Page 9 Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites List . 198 Procedure 5: Browser Hosting Controls (Optional) ......199 Polycom, Inc.

  • Page 10: System Overview

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Multipoint Control Unit (MCU) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides a description of basic conferencing operations.

  • Page 11: Prerequisites

    System administrators and network engineers should read this guide to learn how to properly install and set up Polycom Collaboration Server systems. Chairpersons and system operators should read this guide to learn how to use the Collaboration Server Web Client/RMX Manager to run conferences and monitor them.

  • Page 12: System

    Server (RMX) 1500/1800/2000/4000 System The Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 is a high performance, scalable, IP (H.323 and SIP) and ISDN/PSTN (Collaboration Server 1500/2000/4000 only) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing. The Collaboration Server 1500/2000/4000 meets International Telecommunication Union - Telecommunication Standardization Sector, (ITU-T, formerly CCITT) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products.
  • Page 13 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Multipoint Video Conferencing using a RealPresence Collaboration Server (RMX) 1500/2000/4000 Polycom®, Inc.
  • Page 14 The RealPresence Collaboration Server 1800 system is an IP-Only MCU and does not support ISDN connections. RealPresence Collaboration Server (RMX) 1500 supports one ISDN card with up to 4 E1/T1 PRI lines. RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000 support a maximum of two RTM ISDN cards, each providing connection for up to either 7 E1 or 9 T1 PRI lines.

  • Page 15: Realpresence Collaboration Server Main Features

    Based on the video processing required during the conference, the Collaboration Server offers the Continuous Presence Video Session Type for AVC-based conferencing. In the Collaboration Server (RMX) 1500/2000/4000, the MCU also offers the Video Switching conferencing Mode. Video Switching is not supported with Collaboration Server (RMX) 1800.

  • Page 16: Svc-Based Conferencing (Media Relay)

    Conferencing. SVC-based Conferencing (Media Relay) Media Relay SVC Conferencing is based on the Scalable Video Coding (SVC) video protocol and Polycom's proprietary Scalable Audio Coding (SAC) protocol. It offers high resolution video conferencing with low end-to-end latency, improved Error Resiliency and higher system capacities.

  • Page 17: Mixed Cp And Svc Conferencing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Polycom multipoint media server serves as an integrated media relay engine that provides media streams for displaying conferences at low latency video experience in video conferences. For more details, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide,.SVC-based...

  • Page 18: Telepresence Mode Layouts

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The following Overlay Layouts are available as Conference Layouts. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Overlay Layouts. Telepresence Mode Layouts TPX (Telepresence) and RPX (RealPresence) room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room.

  • Page 19: Multiple Switching Modes For Layout Display

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The RealPresence Collaboration Server enables Telepresence Rooms to connect to conferences where point-to-point connections cannot be used. Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX room systems.

  • Page 20: Scheduled Conferencing / Reservations (Avc-Based Conferencing)

    Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook -mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.

  • Page 21: Gateway Calls (Collaboration Server (Rmx) 1500/2000/4000, Avc-Based

    Gateway Calls (Collaboration Server (RMX) 1500/2000/4000, AVC-based Conferencing only) Using a special Gateway Profile, the Collaboration Server 1500/2000/4000 can be used as a gateway that provides connectivity across different physical networks such as H.323, SIP, ISDN and PSTN. The Gateway also provides connectivity between the ISDN/PSTN endpoints and the RealPresence DMA system.

  • Page 22: Content Sharing Using H.239 / People+Content Protocols

    DTMF codes. Operations that can be performed by participants or chairpersons during a conference include: ● Initiate Polycom’s Click&View™ application to change the local screen layout (AVC-based conferencing). ● Mute or unmute the participant’s audio channel.

  • Page 23: Video Clarity™ (Avc-Based Conferences)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● Video Force a specific participant to a specific window of the video layout. ● Initiate and control recording of the conference. ● Disconnect a participant. ● Terminate the conference. Video Clarity™ (AVC-based Conferences) The Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD.

  • Page 24: Conference Management And Monitoring Features

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide For more details, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Redundancy. Conference Management and Monitoring Features The Collaboration Server Web Client and RMX Manager application provide capabilities for management and monitoring of participants and conferences, including the following: CP AVC-based and SVC-based Conferencing ●...

  • Page 25: Card Configuration Modes (Collaboration Server (Rmx) 1500/2000/4000 Only)

    Collaboration Server (RMX) 4000. ● MPMx Mode – Supported from Version 7.0, with MPMx cards installed in the RealPresence Collaboration Server (RMX) 1500, RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000. ● MPMRx Mode – Supported from Version 8.3, with MPMRx cards installed in the RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000.

  • Page 26: Workstation Requirements

    * Internet Explorer 10 has been tested on the RMX 1800. If for any reason it fails to run, right-click the Internet Explorer icon and select Run As Admin. .Net Framework 2.0 is required and installed automatically. If ActiveX installation is blocked please see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, ActiveX Bypass.

  • Page 27: Windows 7™ Security Settings

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide It is not recommended to run Collaboration Server Web Client and Polycom CMA applications simultaneously on the same workstation. If you have problems getting the Collaboration Server Web Client to work with Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift key and right-clicking on the IE icon, and then select Run as Administrator.
  • Page 28 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Security tab is displayed. Polycom®, Inc.
  • Page 29 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 Clear the Enable Protected Mode check box for each of the following tabs: ▪ Internet ▪ Local intranet ▪ Trusted sites 3 After successful connection to Collaboration Server, the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs: ...

  • Page 30: Internet Explorer 8 Configuration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Internet Explorer 8 Configuration When using Internet Explorer 8 to run the Collaboration Server Web Client or RMX Manager applications, it is important to configure the browser according to the following procedure.
  • Page 31 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 6 Select the Temporary Internet files and Cookies check boxes. 7 Click the Delete button. The Delete Browsing History dialog box closes and the files are deleted. 8 In the Internet Options dialog box, click the Settings button.
  • Page 32 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Temporary Internet Files and History Settings dialog box is displayed. 9 Click the View objects button. The Downloaded Program Files folder containing the installed Program Files is displayed. Polycom®, Inc.
  • Page 33 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 10 Select the EMAClassLoader.dll file and press the Delete key on the workstation or right-click the EMA.ClassLoader.dll file and then click Delete. 11 Close the Downloaded Program Files folder and the Temporary Internet Files and History Settings dialog box.

  • Page 34: First Time Installation And Configuration

    Preparation Gather Network Equipment and Address Information IP Services The IP addresses and network parameters which enable communication between the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000, its management application and the conferencing devices are organized in two IP services: ● Management Network (Control Unit) ●...

  • Page 35: Management Network

    Management Network The Management Network enables communication between the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 and the Collaboration Server Web Client and is used to manage the MCU. The Collaboration Server is shipped with default IP addresses as listed in the...
  • Page 36 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● RealPresence Collaboration Server (RMX) 1500 - the network administrator should allocate:  Three IP addresses in the local network for an Collaboration Server.  Four IP addresses in the local network for an Collaboration Server, if a separate Shelf Management IP Address is required.

  • Page 37: Isdn/Pstn Services

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Example: The network administrator should allocate two IP addresses in the local network for a RealPresence Collaboration Server (RMX) 1800: Control Unit and Signaling Host. Since the signaling and media are transferred on the same network, the same IP address is allocated to both.

  • Page 38: Unpacking The Realpresence Collaboration Server (Rmx) 1500

    (RMX) 1500 in your site. To unpack and lift the RealPresence Collaboration Server (RMX) 1500: 1 When you receive the RealPresence Collaboration Server (RMX) 1500 packing case, inspect the equipment for damage and verify that the components match the packing slip.

  • Page 39: Unpacking The Realpresence Collaboration Server (Rmx) 4000

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Unpacking the RealPresence Collaboration Server (RMX) 4000 The following procedure has to be performed to ensure the safe unpacking of the RealPresence Collaboration Server (RMX) 4000 in your site. To unpack and lift the RealPresence Collaboration Server (RMX) 4000: 1 When you receive the RealPresence Collaboration Server (RMX) 4000 packing case, inspect the equipment for damage and verify that the components match the packing slip.
  • Page 40 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Holding the handle on each side, lift the RealPresence Collaboration Server (RMX) 4000 from the box, and place it on a flat surface or in a rack. Remove any packaging material prior to positioning the RealPresence Collaboration Server (RMX) 4000.

  • Page 41: Hardware Installation And Setup

    Hardware Installation and Setup In a well-ventilated area, mount the MCU unit in a 19” rack. It is important to adhere to the Site Requirements as described in the RealPresence Collaboration Server 1500/2000/4000 Hardware Guides, Site Requirements. The following procedures have to be performed to install the Collaboration Server in your site.

  • Page 42: Installing The Telescopic Rail Runners On The Rack

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Installing the Telescopic Rail Runners on the Rack Telescopic Rail Runners Accessory Kit Before installing the telescopic rail runners in the rack, make sure that the kit has the following parts: Rail Runners Kit Contents Part/Kit no.

  • Page 43: Telescopic Rail Runner Assembly

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Rail Runners Kit Contents Part/Kit no. Item Item Item Sample Item Quantity Rail runner assembly kit Flat head screw - M3*8mm Flat washer M3 Nut spring M3 Collaboration Server Pan head screw - M5*12mm...
  • Page 44 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Front view of Collaboration Server Rail Runner Assembly 2 Position the Rack Spacer (item no. 3) onto the marked rack post together with left rack rail runner (item no. 1 which is labeled LEFT) and fasten the flat head screws 3*10mm (4) as shown in the following figure.
  • Page 45 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Detail of Front Rack Spacer Assembly for all Collaboration Server types Polycom®, Inc.
  • Page 46 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide • On the Collaboration Server 1500/4000 the center hole on the Rack Spacer must be left clear as it is required for fixing the Collaboration Server to the rack post. • On the RealPresence Collaboration Server (RMX) 2000 the top hole on the Rack Spacer must be left clear as it is required for fixing the Collaboration Server to the rack post.

  • Page 47: Installing The Realpresence Collaboration Server (Rmx) 1500

    If the ISDN option was purchased with your Collaboration Server, the ISDN card is shipped separately and must be manually installed into the rear of the RealPresence Collaboration Server (RMX) 1500. It is recommended to install the ISDN card before the RealPresence Collaboration Server (RMX) 1500 is placed in a rack.

  • Page 48: Mounting The Realpresence Collaboration Server (Rmx) 1500 In A Rack

    (RMX) 1500 1 Ensure that the power switch on the Collaboration Server is turned OFF (O). 2 Remove the cover or RTM ISDN 1500 card by unscrewing the captive screws that fasten the card to the MCU. 3 Slide out the cover or RTM ISDN 1500 card.

  • Page 49: Connecting Cables To The Realpresence Collaboration Server (Rmx) 1500

     Fasten the Collaboration Server unit to the rack with screws through the four holes in the Collaboration Server’s front mounting brackets. Connecting Cables to the RealPresence Collaboration Server (RMX) 1500 To connect the cables: ● Connect the Media cable to LAN 2 port.

  • Page 50: Installing The Realpresence Collaboration Server (Rmx) 2000

    Installing the RealPresence Collaboration Server (RMX) 2000 For detailed instructions, precautions and requirements for installing the RealPresence Collaboration Server (RMX) 2000 refer to the Polycom RealPresence Collaboration Server (RMX) 2000 Hardware Guide. The following procedures have to be performed to install the RealPresence Collaboration Server (RMX) 2000 in your site: ●...

  • Page 51: Optional. Installing The Rtm Isdn Card On The Realpresence Collaboration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Optional. Installing the RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000 If the ISDN option was purchased with your Collaboration Server, the ISDN card is shipped separately and must be manually installed into the rear of the RealPresence Collaboration Server (RMX) 2000. It is recommended to install the ISDN card before the RealPresence Collaboration Server (RMX) 2000 is placed in a rack.

  • Page 52: Mounting The Realpresence Collaboration Server (Rmx) 2000 In A Rack

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Installing the RTM ISDN 2000 Card 1 On the new RTM ISDN card move the ejector levers to their fully open position 2 Slide in the RTM ISDN card in the Collaboration Server slot.

  • Page 53: Connecting Cables To The Realpresence Collaboration Server (Rmx) 2000

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide  Fasten the Collaboration Server to the rack spacers using the flat head screw (item 8) with flat washer (item 9) through the two holes in the Collaboration Server’s front mounting brackets.
  • Page 54 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● Required*.  When an RTM LAN - 4 port card is installed on the RealPresence Collaboration Server (RMX) 2000, connect the LAN cable to LAN 2. • An MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN - 4 ports or RTM ISDN card on the rear of the chassis.

  • Page 55: Installing The Realpresence Collaboration Server (Rmx) 4000

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide An RealPresence Collaboration Server (RMX) 2000 always requires that an RTM IP card be installed at the bottom slot on the rear of the RealPresence Collaboration Server (RMX) 2000. RTM LAN and RTM ISDN cards are optional configurations that require a media card be connected from the front of the RealPresence Collaboration Server (RMX) 2000.

  • Page 56: Mounting The Realpresence Collaboration Server (Rmx) 4000 In A Rack

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 Push the card into the slot until the ejector levers touch the front edge of the card cage. Push the ejector levers to their fully closed position. 3 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to the MCU.

  • Page 57: Connecting The Realpresence Collaboration Server (Rmx) 4000 To The Power

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● Using a shelf  Install the shelf, supplied by the rack manufacturer, in the rack.  Mount the Collaboration Server on the shelf.  Fasten the Collaboration Server to the rack with screws through the eight holes in the Collaboration Server’s front mounting brackets.
  • Page 58 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide AC Power Supply connections: 1 Insert power cables to each of the three AC Power Entry Modules (PEMs) DC Power Supply connections: 1 On the DC Power Rail Modules set the two circuit breakers to OFF Two types of circuit breakers can be installed on the DC Power Rail Module (PRM).
  • Page 59 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Using the two wires of a 10 AWG cable running from the DC power distribution unit, connect the black wire into the -48VDC terminal block and the red wire to the RTN terminal block.

  • Page 60: Connecting Cables To The Realpresence Collaboration Server (Rmx) 4000

     Connect the Management Network cable to LAN 2.  Connect the Signaling cable to LAN 3. This port is also available for Signaling and Mangement Redundancy. For more information, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, LAN Redundancy Multiple Network Services ...

  • Page 61: Installing The Realpresence Collaboration Server 1800

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide  Connect the LAN cable to LAN 1. When LAN redundancy is enabled, LAN 1 is used for both management, media and signaling network connection.Connect the media and signaling cable to LAN 2 port. By default this port is used for signaling, but when LAN redundancy is enabled, LAN 2 is the backup of LAN 1 port.

  • Page 62: Unpacking The Realpresence Collaboration Server 1800

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Unpacking the RealPresence Collaboration Server 1800 To unpack and lift the RealPresence Collaboration Server 1800: 1 When you receive the RealPresence Collaboration Server 1800packing case, inspect the equipment for damage and verify that the components match the packing slip.

  • Page 63: Connecting The Realpresence Collaboration Server 1800 To Ac Power

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Connecting the RealPresence Collaboration Server 1800 to AC Power • Only the AC Power cable supplied by Polycom should be used. • The size of the protective earthing conductor should be a minimum of 10 AWG.
  • Page 64 & Initial Setup Tools window opens. In Windows XP:  The Polycom Documentation option is automatically selected. Click OK. In Windows 7:  Select Open Folder to view files using Windows Explorer. 2 Double-click the index.hta file. The Language Menu opens, offering a choice of several languages.
  • Page 65 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 5 In the Product Type Selection window, click the RealPresence Collaboration Server hyperlink. 6 In the Initial Setup Utility screen, click the LAN Configuration Utility link. The LAN Configuration Utility dialog box opens.
  • Page 66 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide RMX 1500/2000/4000 & RMX 1800 LAN Configuration Utility panes 7 Modify the following parameters in the utility’s dialog box using the information supplied by your network administrator.  Control Unit IP Address (the Management IP address for the MCU) ...

  • Page 67: First Entry Power-Up And Configuration

    1 Turn on the power by pressing on the ON/OFF button located on the front panel of the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000. You are required to register all Polycom Software Licenses that you have purchased when retrieving the Activation Key. For example, Encryption and Network Separation each have different Polycom Software Licenses.
  • Page 68  AC System - Turn ON the power by pressing on the power switch located on the rear panel of the RealPresence Collaboration Server (RMX) 1500/2000/4000.  On the RealPresence Collaboration Server (RMX) 1500, the ON/OFF button is lit (ON).  On the RealPresence Collaboration Server (RMX) 2000/4000, the FAN STATUS and PWR STATUS LEDs turn ON.

  • Page 69: Procedure 2: Product Registration

    Configuration Wizard Do not remove the USB memory stick from the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 until the connection with the MCU is established and the Login screen of the Collaboration Server Web Client is displayed. For more details, see...
  • Page 70 Click Enter. The Collaboration Server Web Client Login screen is displayed. 2 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The Collaboration Server Web Client opens and the Product Activation dialog box appears with the serial number filled in: Polycom®, Inc.
  • Page 71 4 In the Activation Key field, enter or paste the Product Activation Key obtained earlier. If you did not register your product earlier in the process and you do not have an Activation Key, click the Polycom Resource Center button to access the Service & Support page of the Polycom Support website.

  • Page 72: Settings

    In certain cases the actual RMX 1800 dialog boxes are not shown as the user interface (UI) is nearly identical to the RealPresence Collaboration Server (RMX) 1500/2000/4000. Tabs may be missing or in certain cases not shown, as with the PRI Settings, ISDN tabs which are not supported on the 1800.
  • Page 73 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Polycom®, Inc.
  • Page 74 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Fast Configuration Wizard – IP Signaling Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard. This name can be changed.
  • Page 75 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 3 Enter the required Routers information in the dialog box. Fast Configuration Wizard – Routers Field Description Default Router IP Address Enter the IP address of the default router. 4 Click Next.
  • Page 76 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 5 Enter the required DNS information in the dialog box. Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is Polycom MCU.
  • Page 77 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 7 Select the IP Network Type: H.323, SIP or H.323 & SIP. The Collaboration Server supports SVC-based conferencing, which is based on the SIP protocol. If SVC-based conferencing is required in your organization, select SIP as one of your Network Type options.
  • Page 78 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Fast Configuration Wizard – Gatekeeper Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Primary Gatekeeper IP Address or Name Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address.
  • Page 79 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 13 Enter the required SIP Server information in the dialog box. Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
  • Page 80 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 15 Enter the required Security information in the dialog box. Default IP Network Service – Security Field Description SIP Authentication Click this check box to enable SIP proxy authentication. Select this check box only if the authentication is enabled on the SIP proxy, to enable the Collaboration Server to register with the SIP proxy.
  • Page 81 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Default IP Network Service – Security Field Description H.323 Authentication Click this check box to enable H.323 server authentication. Select this check box only if the authentication is enabled on the gatekeeper, to enable the Collaboration Server to register with the gatekeeper.
  • Page 82 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 18 Define the following parameters Fast Configuration Wizard – ISDN Service Settings Field Description Network Service Name Specify the service provider’s (carrier) name or any other name you choose, using up to 20 characters. The Network Service Name identifies the ISDN/PSTN Service to the system.
  • Page 83 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 19 Click Next. The PRI Settings dialog box opens. 20 Define the following parameters: Fast Configuration Wizard – PRI Settings Field Description Default Num Type Select the Default Num Type from the list.
  • Page 84 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Fast Configuration Wizard – PRI Settings Field Description Dial-out Prefix Enter the prefix that the PBX requires to dial out. Leave this field blank if a dial-out prefix is not required. The field can contain be empty (blank) or a numeric value between 0 and 9999.
  • Page 85 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Fast Configuration Wizard – Spans Definition Field Description Line Coding Select the PRI line coding method from the list. • For T1 spans, default is B8ZS. • For E1 spans, default is HDB3.
  • Page 86 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Polycom®, Inc.
  • Page 87 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 24 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 25 Define the following parameters: Fast Configuration Wizard – Add Phone Numbers Field Description First Number The first number in the phone number range.
  • Page 88  ID – the connector on the RTM ISDN card (PRI1 to PRI12).  Slot – the MPMx/MPMRx card that the RTM ISDN / RTM ISDN 1500 card is connected to (RealPresence Collaboration Server (RMX) 2000: MPM 1/MPM2 RealPresence Collaboration Server (RMX) 4000: MPM1/MPM2/MPM3/MPM4).
  • Page 89  RMX 2000/4000 - Each ISDN RTM card can support either 7 E1 or 9 T1 PRI lines.  RMX 1500 - Either 4 E1 or 4 T1 PRI lines are supported. E1 and T1 connections cannot be used simultaneously.
  • Page 90 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Fast Configuration Wizard - Collaboration Server Time Field Description GMT Offset The time zone difference between Greenwich and the MCU’s physical location. • Using the Up or Down arrows manually modify the GMT Offset time on the Collaboration Server.
  • Page 91 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 35 Enter the required Administrator User information: Fast Configuration Wizard - Administrator User Field Description New User Name Enter the new user name of the new administrator user. New Password Enter the password for the new administrator user.
  • Page 92 The maximum extension time allowed by the MCU is 30 minutes. These flags can be modified later, if required, by selecting the System Configuration option from the Setup menu. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Modifying System Flags 38 Click Save &...

  • Page 93: Selecting The Collaboration Server Web Client Languages

    If the default User (POLYCOM) remains or the Collaboration Server time was not set, the active alarm is not deleted and the system status remains in Major. For system security reasons the system is not fully configured until the default user is deleted.
  • Page 94 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The default conferencing entities are: Default AVC-based Conferencing Entities Entity Description Meeting Rooms Conferences saved on the MCU without using resources. They are activated when the first participant dials in. There are four Meeting Rooms ready for use:...

  • Page 95: Customizing The Realpresence Collaboration Server (Rmx) 1500/1800/2000/4000 Default Conferencing Settings

    Network Service. It must be manually assigned to enable ISDN or PSTN participant connections to this Entry Queue. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide,...
  • Page 96 For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Address Book You can schedule conferences to start in the future. For more details, see the Polycom® ● RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Scheduling Reservations Polycom®, Inc.

  • Page 97: Basic Operation

    You start the Collaboration Server Web Client by connecting to the MCU system. To connect to the MCU you need to get the following information from your system administrator: ● User name ● Password ● MCU Control Unit IP Address Polycom®, Inc.
  • Page 98 Server units as well as conferences from multiple Collaboration Servers. When upgrading from a previous version, it is recommended to install the RMX Manager latest version. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, RMX Manager Application.

  • Page 99: Collaboration Server Web Client Screen Components

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Collaboration Server Web Client Screen Components The Collaboration Server Web Client’s main screen consists of the following panes: ● Conference List ● Status Bar ● List Pane ● Address Book ● Collaboration Server Management ●...
  • Page 100 Administrator, but can only create system backups and cannot perform any other functional operation. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Administrator Read-only. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Collaboration Server Users. Polycom®, Inc.

  • Page 101: Conferences List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Conferences List If you are logged in as a User with Operator or Administrator permissions: The Conferences pane lists all the conferences currently running on the MCU along with their Status, Conference ID, Start Time and End Time data. The number of ongoing conferences is displayed in the pane’s title.

  • Page 102: List Pane

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● A Chairperson Password column is included in the conference data. List Pane The List pane displays details of the item selected in the Conferences pane or RMX Management pane. The title of the pane changes according to the selected item.

  • Page 103: System Alerts

    The System Alerts pane is opened and closed by clicking the System Alerts button in the left corner of the Status Bar. For more information about Active Alarms and Faults List, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, System and Participant Alerts.

  • Page 104: Port Usage Gauges

    The Port Usage Gauges are displayed in the Status Bar at the bottom of the Collaboration Server Web Client screen. Port Usage Gauges In the RealPresence Collaboration Server (RMX) 1500/2000/4000, the Port Usage gauges displays for the selected MCU: ● The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration.

  • Page 105: Mcu State

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Port Gauges - RealPresence Collaboration Server 1800 and RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx cards The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer.

  • Page 106: Displaying And Hiding The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Address Book toolbar contains a Quick Search field and the following six buttons: ● New Participant ● New Group ● Delete Participant ● Delete Group ● Import Address Book ● Export Address Book The Navigation pane of the Address Book contains the following types of lists: ●...

  • Page 107: Conference Templates

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Address Book pane closes and a tab appears at the right edge of the screen. Click the tab to re-open the Address Book. Conference Templates Conference Templates enable administrators and operators to create, save, schedule and activate identical conferences.

  • Page 108: Customizing The Main Screen

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Clicking the tab opens the Conference Templates list pane. Hide the Conference Templates list pane by clicking the anchor pin button in the top right corner of the pane. The Conference Templates list pane closes and a tab appears in the top right corner of the screen.

  • Page 109: Increasing And Decreasing The Text Size

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide To restore the RealPresence Collaboration Server display window to its default configuration: » On the system menu, click View > Restore RMX Display Defaults. Increasing and Decreasing the Text Size You can increase or decrease the text size of the Collaboration Server Web Client windows for easier readability.
  • Page 110 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide To expand or collapse the Frequently Used and Rarely Used sections: The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the buttons. To move items within and between the Frequently Used and Rarely Used sections: 1 In the RMX Management pane click and drag the icon of the item that you wish to move.

  • Page 111: Starting A Conference

    Starting an Ongoing Conference From a Template. ● Clicking on the link included in a Microsoft Outlook Polycom Meeting Invitation or by manually dialing the numbers displayed in the invitation using the endpoint's numeric input device. This option is valid to AVC participants only.

  • Page 112: Starting An Avc Cp Conference From The Conferences Pane

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Starting an AVC CP Conference from the Conferences Pane To start an AVC CP conference from the Conference pane: 1 In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens.
  • Page 113 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The system displays the conference default Name, Duration and the default Profile, which contains the conference parameters and media settings. The system automatically allocates the conference ID, when the conference starts. In most cases, the default conference ID can be used and you can just click OK to launch the conference.

  • Page 114: General Tab

    01:00). Default minimum duration is 11 minutes for the RealPresence Collaboration Server (RMX) 1500 and 20 minutes for RealPresence Collaboration Server (RMX) 2000/4000 when the Automatic Extension of conference duration mechanism is enabled. To define a shorter duration, the Automatic Extension of conference duration mechanism is disabled, by setting the system flag ENABLE_AUTO_EXTENSION to NO.
  • Page 115 The system displays the name of the default Conference Profile. Select the required Profile from the list. The Conference Profile includes the conferencing mode, conference line rate, media settings and general settings. For a detailed description of Conference Profiles, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Conference Profiles.
  • Page 116 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide New Conference – General Options (Continued) Field Description Chairperson Password Enter a password to be used by the Collaboration Server to identify the Chairperson and grant him/her additional privileges. If left blank, no chairperson password is assigned to the conference.

  • Page 117: Participants Tab

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide New Conference – General Options (Continued) Field Description Dial-in Number (1) Leave this field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service. To manually define a dial-in number, enter a unique number from the dial-in number range defined for the selected Network Service.
  • Page 118 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide New Conference – Participants Tab Column / Button Description Participants List Name A Unicode field that displays the participant’s name and an icon representing the endpoint type: Voice or Video. IP Address/Phone Indicates the IP address or phone number of the participant’s endpoint.
  • Page 119 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Participants can be added to the conference in the following methods:  Defining a new participant during the definition of the conference (clicking the New button).  Adding pre-defined participants from the Address Book by either selecting the participants from the list or dragging and dropping the participants from the Address Book to the Participants list.

  • Page 120: Information Tab

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Information Tab In the Info fields, you can add general information about the conference, such as contact person name, company name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched.

  • Page 121: Starting A Mixed Cp And Svc Or Svc Only Conference From The Conferences Pane

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 3 Click OK. An entry for the new conference appears in the Conferences pane. If no participants were defined for the conference or as long as no participants are connected, the indication Empty and a warning icon ( ) appear in the Status column in the Conferences pane.
  • Page 122 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The New Conference – General dialog box opens. The system displays the conference default Name, Duration and the default Profile, which contains the conference parameters and media settings. The system automatically allocates the conference ID, when the conference starts.
  • Page 123 01:00). Default minimum duration is 11 minutes for the RealPresence Collaboration Server (RMX) 1500 and 20 minutes for RealPresence Collaboration Server (RMX) 1800/2000/4000 when the Automatic Extension of conference duration mechanism is enabled. To define a shorter duration, the Automatic Extension of conference duration mechanism is disabled, by setting the system flag ENABLE_AUTO_EXTENSION to NO.
  • Page 124 Select the required Profile from the list. The Conference Profile includes the Conferencing Mode, conference line rate, media settings and general settings. For a detailed description of Conference Profiles, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Using Conference Profiles.

  • Page 125: Participants Tab

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Participants Tab This procedure is optional. SVC-based conferencing allows dial-in connections only, and it is designed for ad-hoc conferencing where participants just call in without defining their properties in advance. However, you can use the Participants tab to add dial-in participants to the conference from the Address Book or by defining them directly.
  • Page 126 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 Click the New Reservation ( ) button. The New Reservation – General tab dialog box opens. Polycom®, Inc.

  • Page 127: Starting An Ongoing Conference From A Template

    General Tab. 3 Optional (Collaboration Server 1500/2000/4000 only). Select the Enable ISDN/PSTN Dial-in check box if you want ISDN and PSTN participants to be able to connect directly to the conference. 4 If Enable ISDN/PSTN Dial-in option is selected, either enter a dial-in number, or leave the Dial-in Number field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service.

  • Page 128: Starting A Meeting From Microsoft Outlook Using The Polycom Conferencing Add-In To Microsoft Outlook (Avc Cp Only Conferencing)

    Starting a Meeting from Microsoft Outlook using the Polycom Conferencing Add-in to Microsoft Outlook (AVC CP Only Conferencing) Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite ® attendees to Video Enabled meetings via Microsoft Outlook .

  • Page 129: Connecting To A Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Connecting to a Conference Direct Dial-in to the MCU Direct dial-in connection to conferences and Meeting Rooms is available to all endpoints. Participants must be provided with a dialing string which can vary according to the network type, conference password and chairperson password.
  • Page 130 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Dial-in Connection via IVR System (Collaboration Server 1800) In SVC Only Conferencing Mode, only SIP dial-in using the SVC protocol is available as follows: ● AVC-capable endpoints (participants) can only connect to an AVC Meeting Room. When dialing into SVC Only Meeting Room the calls fail.

  • Page 131: Participants (Avc Cp Only And Mixed Cp And Svc Conferencing)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide H.323 Participants (AVC CP Only and Mixed CP and SVC Conferencing) For H.323 participants, the dialing string is composed of the MCU prefix in the Gatekeeper and the conference ID. Example: Prefix in gatekeeper: 925...

  • Page 132: Entry Queue Access

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Example: Assigned dial-in number: 4631111 » The participant dials: 4631111 When adding a defined dial-out participant to the conference, and that participant dials in as an undefined participant before she or he is called by the system, the Collaboration Server is unable to identify that it is the same participant and will have two separate participant entries in the conference for the same participant.
  • Page 133 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Dial-in Connection via Entry Queue (Collaboration Server 1500/2000/4000) Dial-in Connection via IVR System (Collaboration Server 1800) Polycom®, Inc.

  • Page 134: Participants (Avc Participants)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide H.323 Participants (AVC Participants) Dialing is executed in the same way as for conferences, where the Entry Queue ID/Name replaces the Conference ID/Name. » H.323 participants dial [Gatekeeper Prefix][Entry Queue ID/Name] Example:...

  • Page 135: Isdn And Pstn Participants (Avc Only Participants)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide » DefaultEQ@172.22.20.42 Meeting Room Name: Maple_Room Password: 1234 MCU Signaling IP address: 172.22.20.42 » SIP participants dial Maple_Room**1234@172.22.20.42 ISDN and PSTN Participants (AVC only Participants) ISDN/PSTN calls are not supported on the Collaboration Server (RMX) 1800.

  • Page 136: Connecting To A Polycom Conference From An Outlook Meeting Invitation

    Connecting to a Polycom Conference from an Outlook Meeting Invitation (AVC Only Conferencing) Attendees that have received a Meeting Invitation via Outlook using the Polycom Conferencing Add-in for Microsoft Outlook, connect by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint's numeric input device.

  • Page 137: Automatic Dial Out

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Automatic Dial Out Dial-out participants are defined with their dial-out number. Once they are added to the ongoing conference, the MCU automatically calls them at a rate of 1 dial-out per second, using the default IP or ISDN/PSTN Network Service defined for them.

  • Page 138: Gathering Phase Guidelines

    ● The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the Collaboration Server Web Client, the administrator selects the language for the Gathering Phase slide.

  • Page 139: Audio And Visual Indications (Avc Cp Conferencing)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Audio and Visual Indications (AVC CP Conferencing) During CP conferences, visual and audio indications are used. Various tones and voice messages may be played during the conference, depending on the IVR Service configuration. For more details, see...
  • Page 140 Display the SIP Address (SIP application server). Display the SIP ContactDisplay field. Display nothing if all the fields are empty.  For a defined H.320 participant (Collaboration Server 1500/2000/4000):  The system displays the name from the participant definition.  For an undefined H.320 participant: ...

  • Page 141: Displaying And Hiding Site Names

    Displaying and Hiding Site Names Site Names display are enabled or disabled display characteristics are controlled in the Conference Properties - Site Names dialog box . For more information see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Defining New Profiles.

  • Page 142: Location Of Site Names

    ● For H.323 participants, the system compares the IP address, Alias, or H.323 number. ● For SIP participants, the system compares the IP address or the SIP URI. For more details, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Obtaining the Display Name from the Address Book.

  • Page 143: Network Quality Indication

    The message can be set to be displayed at various positions on the screen in different colors, static or scrolling. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Packet Loss Compensation (LPR and DBA) AVC CP Conferences.

  • Page 144: Network Quality Levels

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide For more information see Manually Adding and Deleting System Flags. Network Quality Levels Network quality is determined by the percentage of packet loss according to the following default threshold values: ● Packet loss less than 1% is considered Normal ●...

  • Page 145: Noisy Line Detection And Automatic Muting Of Noisy Endpoints

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Noisy Line Detection and Automatic Muting of Noisy Endpoints The Collaboration Server can detect AVC-enabled endpoints with a noisy audio channel and automatically mute them, reducing the noise heard by other conference participants. When the auto muted endpoint becomes the “speaker”...

  • Page 146: Multi Selection

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● Right-clicking an entity in the Conferences or Participants pane and selecting an operation from the menu. Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple participants in multiple conferences.

  • Page 147: Conference Level Monitoring

    Conference Level Monitoring Conference level monitoring is available to the administrator, operator and chairperson. In Collaboration Server 1500/2000/4000, monitoring of VSW conferences is done in the same way as for CP conferences. The Conference List pane displays information about ongoing conferences.
  • Page 148 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Conferences – Monitoring Information (Continued) Field Description Status Displays the status of the ongoing conference. If there is no problem with the participant’s connection no indication is displayed. If one of the following statuses occur, the appropriate indication is displayed, proceeded by a warning icon ( •...

  • Page 149: Roll Call/Audible Tones During An Ongoing Avc Only Conference

    The Conference Properties - General dialog box opens. You can view all the conference properties but those that appear with a gray background cannot be modified. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Roll Call/Audible Tones During an Ongoing AVC Only Conference If Roll Call is enabled, when a participant joins or leaves a conference, the system plays a voice message to all participants.

  • Page 150: Audio Only Message (Avc Cp Only)

    H.323 and SIP video participants that are connected as Secondary (Audio Only) because of a lack of video resources receive an audio message: “All video resources are currently in use. Connecting using audio only” indicating why their video has not connected. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.
  • Page 151 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide These numbers include: ● EP = the number of Endpoints currently connected to the conference (both defined and undefined participants). This number includes participants whose status is connected with problem, connected partially or connected as secondary.
  • Page 152 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Participant Monitoring – Indicators and Properties Column Icon/Description Awaiting Conference Assistance (AVC-based connection) – The participant has requested the operator’s assistance for the conference. This usually means that the user (operator) has been requested to join the conference.
  • Page 153 Participant is the holder of the Content token and has content sharing permission. The Content token can be allocated to only one participant at a time and remains un-allocated if no participant requests it. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Participant Level Monitoring.

  • Page 154: Video Preview (Avc-Based Connection)

    ● Only one preview window can be displayed for a single conference and up to four preview windows can be displayed for each media card on different workstations (one per workstation and one per conference). For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Video Preview (AVC Participants Only).
  • Page 155 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. For more information, including workstation minimum requirements, see the Polycom®...

  • Page 156: Operations Performed During On Going Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Operations Performed During On Going Conferences During ongoing conferences, operators and administrators can perform various operations, at the conference level affecting the entire conference or at a participant level affecting individual participants.
  • Page 157 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 In the General tab, modify the End Time fields and click OK. The End Time is changed and the Duration field is updated. To terminate a conference manually: 1 In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button.

  • Page 158: Adding Participants From The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Adding Participants from the Address Book Once the conference has started, you can add participants to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab.

  • Page 159: Saving An Ongoing Conference As A Template

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 In the Participants list, right-click the icon of the participant to move, and select Move to Conference to move the participant to any ongoing conference. The Move to Conference dialog box opens.

  • Page 160: Copy And Paste Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 Click the Save Conference button. Right-click and select Save Conference to Template. The conference is saved to a template whose name is taken from the ongoing conference Display Name. Copy and Paste Conferences The Collaboration Server user can Copy, and Paste conferences.

  • Page 161: Paste Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Paste Conference The Paste Conference command starts the new conference on the same MCU or on a different MCU. To paste a conference: » Right-click in the Conferences List pane and in the drop-down menu select Paste Conference.

  • Page 162: Changing The Video Layout Of A Conference (Avc-Based Cp And Mixed Cp And Svc Conferences)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide b In the Conferences list pane, right-click, and in the drop-down menu select Paste Conference As. The Conference Properties dialog box is displayed. 2 Modify the conference information as required. 3 Click the OK button to paste and start the new conference.
  • Page 163 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide In AVC-based CP and Mixed CP and SVC conferences, while the conference is running, you can change the video layout and select one of the video layouts supported by the MCU. Video Layout selection can be done in two levels: ●...

  • Page 164: Video Forcing (Avc-Based Cp And Mixed Cp And Svc Conferences)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 3 From the Video Layout options, select the Number of Windows to display and the Video Layout thumbnail required and click OK. Video Forcing (AVC-Based CP and Mixed CP and SVC Conferences) You can select which participant appears in each of the video layout windows using Video Forcing.

  • Page 165: Force Layout And Preserve Participant Call

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide To video force a participant to a window: 1 In the Conference Properties dialog box, select the Video Settings tab. 2 If Auto Layout check box is selected, clear it. 3 Select the required video layout.

  • Page 166: Enabling And Disabling Video Clarity™ (Avc-Based Conferences)

    ● This feature works the same way in Telepresence conferences, even where the layouts are controlled by MLA. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Manually Adding and Deleting System Flags.
  • Page 167 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide  If the endpoint of the designated lecturer is muted when the lecturer connects to the conference, the lecturer remains muted until the endpoint has been unmuted.  When you disconnect a lecturer from the conference or the lecturer leaves the conference, all participants remain muted but are able to view participants in regular video layout until you disable the Mute Participants Except Lecturer option.

  • Page 168: Sending Messages To All Conference Participants Using Message Overlay

    (AVC-based Conferences) Messages can be sent during a conference to a single participant, selected number of participants or all participants in an ongoing conference. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Packet Loss Compensation (LPR and DBA) AVC CP Conferences.

  • Page 169: Auto Scan (Avc-Based Cp Only Conferences)

    The cyclic display only occurs when the number of participants is larger than the number of cells in the layout. For details, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Auto Scan and Customized Polling in Video Layout (CP Conferences Only).

  • Page 170: Participant Level Operations

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 4 Modify the fields as set out in the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, New AVC Profile - Message Overlay Parameters. 5 Click the OK button. To cancel the Message Overlay display:...
  • Page 171 H.239 Content that is being shared by this participant. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Content Settings. Cancel Content Cancel Content Broadcast Control. For more information see the Polycom® Token Owner RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Content Settings. Add Participant to Add selected participant’s details to the Participant Address Book.

  • Page 172: Copy Cut And Paste Participant

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Participant Level Operations (Continued) Menu Option Button Description Connect to Website Connect directly to the internal website of the participant’s endpoint to perform (AVC Only) administrative, configuration and troubleshooting activities. Enable AGC for the participant with weak audio signal during ongoing conferences.

  • Page 173: Cut Participant

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Cut Participant The Cut command copies all the participant’s properties and makes them available for pasting. The participant is deleted from his/her current conference. To cut a participant: 1 In the Participants List pane, right-click the participant you want to cut.

  • Page 174: Paste Participant As

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The participant is connected to the conference. Paste Participant As The Paste Participant As command allows the MCU user to create a new participant using the copied participant’s properties as a template. It automatically opens the Address Book - Participant Properties dialog box allowing the MCU user to modify the participant’s properties effectively creating a new participant.

  • Page 175: Sending Messages To Selected Participants Using Message Overlay

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 Modify the participant information as required. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Modifying Participants in the Address Book. Optional. If not already in the Address Book, the copied/cut participant can be added to the Address Book.

  • Page 176: Conference Control Using Dtmf Codes (Avc Based Conferences)

    The number of characters that can be included in a message varies according to the language and can differ due to the type of font used. 4 Modify the remaining fields as set out in the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide,...
  • Page 177 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Default DTMF Codes to Manage Conferences and Participants Operation DTMF String Permission Conference help (CP Only conference) Chairperson Initiate PCM Everyone Start Click&View Everyone Individual help (CP Only conference) Everyone Pause Recording...

  • Page 178: Requesting Help (Avc Cp Only Conferences)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Default DTMF Codes to Manage Conferences and Participants (Continued) Operation DTMF String Permission Show Participants Everyone Request to speak Everyone Override Mute All Configurable Everyone Touch Control Prefix Everyone Requesting Help (AVC CP Only Conferences) A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device.

  • Page 179: Invite Participant (Avc-Based Conferences)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● Supported in all conference types. ● Supported in H.323 and SIP environments. ● The duration of the icon display cannot be modified. Invite Participant (AVC-based Conferences) A participant in a video or audio conference can invite another participant to the conference using the touch-tone DTMF numeric keypad on the participant’s endpoint.

  • Page 180: Personal Conference Manager (Pcm) (Avc Cp Conferences)

    ● Disconnect a participant. ● Terminate the conference. PCM Usage Guidelines ● PCM is supported with Collaboration Server 1500/2000/4000 MPMx and Collaboration Server 1500/1800/2000/4000 MPMRx cards. ● PCM is supported in H.323 and SIP network environments. ● PCM is only available in AVC CP conferences.
  • Page 181 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide  In systems with MPMx cards, the maximum number of PCM sessions is set by a system flag NUM_OF_PCM_IN_MPMX. The default value of this flag is set according to the SVC license: ...

  • Page 182: System Flags

    Modifying the NUM_OF_PCM_IN_MPMX System Flag The NUM_OF_PCM_IN_MPMX system flag determines the maximum number of PCM sessions that can be activated from conferences per MPMx card installed in Collaboration Server (RMX) 1500/2000/4000, depending on the system’s SVC license. ● In systems with SVC-enabled license, the only possible (and default) flag value is 1.

  • Page 183: Remote Control Device Keys

    PCM Main Menu - Level 2 can only viewed and accessed by ISDN endpoints connected to Collaboration Server 1500/2000/4000 by using DTMF Codes 7 and 8. Remote Control Device Keys PCM facilitates user interaction with the RMX using DTMF Codes and the Arrow (FECC) keys of the endpoint’s remote control device.

  • Page 184: Menu Navigation - Arrow And Zoom Keys

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Menu Navigation - Arrow and Zoom Keys The PCM Menu is navigated using the Remote Device’s Arrow Zoom Keys which are defined as follows: They are defined as follows: PCM - Menu Navigation...

  • Page 185: Dtmf Codes - Numeric Keys

    • Initiate PCM session on ISDN/PSTN endpoint (1 is the default for the Start PCM DTMF Code). • Initiate DTMF mode (with Polycom endpoints) - during a conference or when the PCM menu is displayed. • Enter a period “.” - while entering an IP address.

  • Page 186: Invite Participant

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Invite Participant To invite a participant to connect to the conference: 1 Use the Up/Down arrow keys to select Invite Participant in the Main Menu and then press the Right arrow or # key to confirm your selection.

  • Page 187: Participants Mute/Status

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Local Directory is displayed. b Use the Numeric Keys to enter the number of the participant’s endpoint. c Press # or the Zoom In key to initiate the call. d Use the Up/Down arrow keys to select a Participant from the displayed list or use the Up/Down and Left /Right arrow keys to display other directory listings.

  • Page 188: Far End Camera Control

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide The Participants Mute/Status sub menu is displayed. The sub menu displays the Muted, Blocked and Video Suspended status of all participants’ endpoints. ALL can be selected to mute and unmute all participant endpoints with the exception of the conference chairperson and lecturer.
  • Page 189 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Using the arrow keys of the remote control device, the chairperson can control the direction, zoom and focus of a remote endpoint’s camera. To control a far camera: 1 Use the Up/Down arrow keys to select Camera Control in the Main Menu and then press the Right arrow or # key to confirm your selection.

  • Page 190: Video Forcing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Video Forcing This function is not available to chairpersons using PCM with ISDN endpoints. Video Forcing enables the chairperson to force the video of a specific participant to a specific window of the video layout.
  • Page 191 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide In x mode aA Recording or Recording Paused indication is displayed in the upper left corner of the video layout of all conference participants. To use the recording functions: 1 Use the Up/Down arrow keys to select Recording in the Main Menu and then press the Right arrow or # key to confirm your selection.

  • Page 192: Pcm Main Menu - Level 2

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide To pause recording: » While recording is in progress, use the Up/Down arrow keys to select Pause and then press the Right arrow or # key to confirm your selection. Press the 2 key on the Remote Device.

  • Page 193: Terminating A Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 3 Using the Up/Down arrow keys, select the participant to be disconnected and then press the Right arrow or # key to confirm your selection. Press the Numeric Key on the Remote Device corresponding to the participant entry.

  • Page 194: Appendix A - Glossary

    Glossary This appendix lists the terms and abbreviations that are related to the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000, and are commonly used in the Collaboration Server documentation. Abbreviation/Term Explanation Auto Gain Control. A mechanism that regulates noise and audio volume by keeping the received signal of all participants balanced.
  • Page 195 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Abbreviation/Term Explanation Conference Connection between two or more endpoints exchanging video and audio information. If only two endpoints are involved, a conference is called point-to-point and no MCU is required. If more than two endpoints are involved, it is called a multipoint conference, and an MCU (Multipoint Control Unit) is required as the management system.
  • Page 196 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Abbreviation/Term Explanation H.261 ITU-T standard that defines the Px64 video coding algorithm. H.263 ITU-T standard that provides improved compression and quality of video images at a line rate lower than 384 Kbps. This standard is not supported by all codecs.
  • Page 197 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Abbreviation/Term Explanation QCIF Quarter CIF. A video format with image size of 176x144 pixels that transmits 9.115 Mbps at 30 frames per second (a quarter of the capacity of CIF). For more information, see CIF.

  • Page 198: Appendix B - Troubleshooting

    DNS Server used by the Client that is connecting to the RMX. The following troubleshooting procedures can be performed manually: ● Procedure 1: Ending all Internet Explorer Sessions ● Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie and Collaboration Server Object Polycom®, Inc.
  • Page 199 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide ● Procedure 3: Managing Add-ons Collisions ● Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites List ● Procedure 5: Browser Hosting Controls (Optional) Polycom®, Inc.

  • Page 200: Procedure 1: Ending All Internet Explorer Sessions

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Procedure 1: Ending all Internet Explorer Sessions In some cases, although all the Internet Explorer sessions were closed, the system did not end one or several IE processes. These processes must be ended manually.

  • Page 201: Deleting The Temporary Internet Files

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Deleting the Temporary Internet Files To delete the Temporary files: 1 In the Internet Explorer, click Tools > Internet Options. The Internet Options dialog box opens. 2 In the Browsing history pane, click the Delete button.
  • Page 202 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 3 It is recommended to delete only the Temporary Internet files. By default, the Cookies option is also selected. Clear it if you do not want to clear the cookies from your computer.

  • Page 203: Deleting The Rmx/Collaboration Server Cookie

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Deleting the RMX/Collaboration Server Cookie To delete the Collaboration Server Cookie: 1 In the Internet Options dialog box - Browsing History pane, click the Settings button. The Temporary Internet Files and History Settings dialog box is displayed.
  • Page 204 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 2 Click the View files button. The Windows Explorer screen opens, listing Windows Temporary Internet Files. 3 Browse to the RMX/ Collaboration Server cookie. The cookie is listed in the format: cookie:user name@Collaboration Server/RMX IP address. For example: cookie:valerie@172.22.189.110.

  • Page 205: Deleting The Rmx/Collaboration Server Activex Object

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Deleting the RMX/Collaboration Server ActiveX Object To delete the RMX/Collaboration Server ActiveX Object: 1 In the Temporary Internet Files and History Settings dialog box, click the View objects button. The Windows Explorer screen opens, listing the Windows Downloaded Program Files.

  • Page 206: Procedure 3: Managing Add-Ons Collisions

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide 4 Close the Windows Explorer screen. 5 In the Temporary Internet Files and History Settings dialog box, click OK. 6 In the Internet Options dialog box, click OK to close it. 7 Close the Internet Explorer session and reopen it.

  • Page 207: Procedure 4: Add The Collaboration Server To The Internet Explorer Trusted Sites List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Procedure 4: Add the Collaboration Server to the Internet Explorer Trusted Sites List In some cases, local security settings may prevent Internet Explorer from accessing the Collaboration Server. To add the Collaboration Server to the Internet Explorer Trusted Sites list: 1 In the Internet Options dialog box, click the Security tab.

  • Page 208: Procedure 5: Browser Hosting Controls (Optional)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide b Click the Add button. c Click the Close button. 5 If the Collaboration Server is using Standard Security Mode: a In the Add this website to the zone: field, enter, “https://” followed by the IP address or the DNS name of the Collaboration Server.
  • Page 209 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide c Add the Dword Value: EnableIEHosting d Set value of EnableIEHosting to 1. e Close the Registry. Close and re-open Internet Explorer. Polycom®, Inc.

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