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Polycom RMX 1500 Administrator's Manual

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Polycom

RMX

®

®

1500/2000/4000

Administrator's Guide

Version

7.2.2 |

August 2011

|

DOC2612C

Table of Contents

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Page 1 Polycom ® ® 1500/2000/4000 Administrator’s Guide Version 7.2.2 | August 2011 DOC2612C...
Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change...
Page 3 CE Mark R&TTE Directive Commission (FCC) Part 15: Class A Statement. This equipment has Polycom Inc., declares that the Polycom RMX™ been tested and found to comply with the limits for a 2000 is in conformity with the following relevant...
Page 4 Regulatory Notices RMX 2000: Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07...
Page 5: Table Of Contents
Polycom RMX 1500/2000/4000 Administrator’s Guide Table of Contents Conference Profiles ....... . . 1-1 Conferencing Modes ................
Page 6 Guidelines for Sending Content to Legacy Endpoints ..2-37 Content Display on Legacy Endpoints ......2-38 Interoperability with Polycom CMA and DMA ....2-39 Enabling the Send Content to Legacy Endpoints Option ..2-40 Changing the Default Layout for Displaying Content on Legacy Endpoints ............
Page 7 Polycom RMX 1500/2000/4000 Administrator’s Guide Gathering Phase Guidelines ............2-51 Gathering Phase Duration ........... 2-52 Enabling the Gathering Phase Display ......2-53 Closed Captions ..................2-54 Enabling Closed Captions ............2-55 Message Overlay .................. 2-55 Guidelines ..................2-56 Enabling Message Overlay ............2-57 Audio Algorithm Support ..............
Page 8 Table of Contents Automatic detection of Immersive Telepresence (ITP) Sites ................2-81 Striping Options ................2-82 Horizontal Striping .............. 2-82 Symmetric Letter box Cropping ......... 2-82 Gathering Phase with ITP Room Systems ......2-83 Aspect ratio for standard endpoints ........2-83 Video Fade is enabled for all Telepresence conferences .
Page 9 Polycom RMX 1500/2000/4000 Administrator’s Guide Dialing to an Entry Queue ............ 3-6 Automatic Identification of the Cascading Link ....3-7 Basic Cascading using ISDN Cascaded Link ......3-7 Network Topologies Enabling H.239 Content Over ISDN Cascaded Links ............... 3-7 Guidelines ................3-8 Gateway to Gateway Calls via ISDN Cascading Link ..
Page 10 Importing an Address Book ............6-22 Integrating the Polycom CMA™ Address Book with the RMX ..6-23 Reservations ........7-1 Guidelines ....................
Page 11 Polycom RMX 1500/2000/4000 Administrator’s Guide Reservations ................7-3 Using the Reservation Calendar ............7-4 Toolbar Buttons ............... 7-5 Reservations Views ................ 7-5 Week View ................7-6 Day View ................. 7-6 Today View ................7-6 List View .................. 7-7 Changing the Calendar View ............7-8 Scheduling Conferences Using the Reservation Calendar .....
Page 12 Scheduling a Reservation From a Conference Template ....9-15 Deleting a Conference Template ............9-17 Polycom Conferencing for Microsoft Outlook® ... . 10-1 Setting up the Calendaring Solution ..........10-3 Calendaring Guidelines .............
Page 13 Polycom RMX 1500/2000/4000 Administrator’s Guide Defining the Recording Link ............12-3 Enabling the Recording Features in a Conference IVR Service .................... 12-5 Enabling the Recording in the Conference Profile ....12-6 Recording Link Encryption ............12-8 Managing the Recording Process ............. 12-10 Recording Link Layout ..............
Page 14 Adding/Modifying ISDN/PSTN Network Services .... 14-47 Obtaining ISDN/PSTN required information ....14-48 Modifying an ISDN/PSTN Network Service ......14-56 Network Security ................14-58 RMX 1500/4000 ................14-58 RMX 2000 ..................14-59 Multiple Network Services ............... 14-59 Guidelines ..................14-60 Resource Allocation and Capacity ........14-62...
Page 15 RMX Hardware Installation ............14-67 RMX 4000 Multiple Services Configuration ....14-67 RMX 2000 Multiple Services Configuration ....14-69 RMX 1500 Multiple Services Configuration ....14-70 RMX Configuration ..............14-71 System Flags and License Settings ........14-71 IP Network Service Definition .......... 14-71 Setting a Network Service as Default ......
Page 16 Table of Contents Modifying the Conference or Entry Queue IVR Service Properties ..................15-38 Replacing the Music File ..............15-39 Adding a Music File ............15-39 Creating Audio Prompts and Video Slides ........15-40 Recording an Audio Message ........... 15-40 Creating a Welcome Video Slide ..........
Page 17 Polycom RMX 1500/2000/4000 Administrator’s Guide Gateway Session Parameters ............ 17-25 Connected Participant Parameters ........... 17-26 Dialing to Polycom® DMA™ 7000 ..........17-26 Calling a DMA Direct with Automatically Generated Destination Dial Strings ............. 17-27 Calling the DMA via Gateway IVR ......... 17-28 Manual Dial String Entry ............
Page 18 Table of Contents Installing RMX Manager for Secure Communication Mode ..18-32 Using an Internal Certificate Authority ........18-37 RMX Administration and Utilities ..... . 19-1 System and Participant Alerts ............
Page 19 Polycom RMX 1500/2000/4000 Administrator’s Guide Resource Report Display in Flexible Resource Capacity Mode™ ..............19-69 Resource Report in Fixed Resource Capacity Mode™ . 19-71 ISDN/PSTN ................ 19-72 RMX Resource Management by CMA and DMA ....19-73 Guidelines ................19-73 Port Usage Threshold ..............19-75 Setting the Port Usage Threshold ........
Page 20 Viewing the Status of the Hardware Components ......20-1 HW Monitor Pane Tool bar ..........20-3 Viewing Hardware RMX 1500 Component’s Properties ....20-3 Viewing Hardware RMX 2000 Component’s Properties ....20-12 Viewing Hardware RMX 4000 Component’s Properties ....20-21 Diagnostic Mode (RMX 1500/2000/4000) ........
Page 21 Polycom RMX 1500/2000/4000 Administrator’s Guide Error Buffer ................20-46 Temperature Thresholds ............20-47 MPM+ Card Properties ............20-50 Appendix A - Disconnection Causes ..... A-1 IP Disconnection Causes.
Page 22 Table of Contents Appendix E - Participant Properties Advanced Channel Information ........E-1 Appendix F - Secure Communication Mode .
Page 23 Configure the RMX for ICE dialing ........H-44 RMX Integration into Microsoft Lync Server 2010 Environment ..................H-45 Configure the Polycom RMX FQDN Name in the DNS ..H-45 Setting the Routing for the Polycom RMX System ....H-47 Creating a Trusted Application Pool and Setting...
Page 24 Table of Contents Optional. Configuring the Lync Server Registrar for Encryption ................H-53 Creating a Security Certificate for the Polycom RMX System ................... H-53 Methods for Creating the Certificates ......H-54 Method I: Using IIS Manager 7 and Microsoft Management Console ..................
Page 25 Polycom RMX 1500/2000/4000 Administrator’s Guide Adding Presence to Conferencing Entities in the Buddy List ..H-94 Guidelines ..................H-95 Enabling the Registration of the Conferencing Entities ..H-96 Creating an Active Directory Account for the Conferencing Entity ............H-96 Enabling the Conferencing Entity User Account for Office Communication Server or Lync Server ....
Page 26 Table of Contents xxii...
Page 27: Conference Profiles
Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Bit Rate, Video Layout, Encryption, etc. The maximum of Conference Profiles can that be defined is: • RMX 1500 - 40 • RMX 2000 - 40 • RMX 4000 - 80...
Page 28 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-1 Default Conference Profile Settings (Continued) Setting Value Enabled for CP Conferences Auto Terminate • After last participant quits - Enabled • When last participant remains - Disabled Echo Suppression Enabled Keyboard Noise Suppression...
Page 29: Conferencing Modes
Chapter 1-Conference Profiles Name Default EQ 1000 Conferencing Modes Standard Conferencing When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video. When defining a new conference Profile, the system uses default values for standard conferencing.
Page 30 Polycom RMX 1500/2000/4000 Getting Started Guide • Lost Packet Recovery (LPR) - LPR creates additional packets that contain recovery information used to reconstruct packets that are lost during transmission. • Video Clarity - Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD.
Page 31: Supplemental Conferencing Features
Chapter 1-Conference Profiles from 1024 Kbps to 4 Mbps (6 Mbps with MPMx). For more information, see "Video Resolutions in CP” on page 2-4. Supplemental Conferencing Features In addition to Standard Conferencing the following features can be enabled: • H.239 – Allows compliant endpoints to transmit and receive two simultaneous streams of conference data to enable Content sharing.
Page 32: Viewing Profiles
Polycom RMX 1500/2000/4000 Getting Started Guide • Conference Recording - The RMX enables audio and video recording of conferences using Polycom RSS 2000 recording system. • Packet Loss Concealment (PLC) - for Siren audio algorithms improves received audio when packet loss occurs in the network.
Page 33 Chapter 1-Conference Profiles Click the Conference Profiles button. The Conference Profiles are displayed in the List pane. Profile Toolbar Profile List The following Conference Profile properties are displayed in the List pane: Table 1-2 Conference Profiles Pane Columns Field Description Name The name of the Conference Profile.
Page 34: Profile Toolbar
Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-2 Conference Profiles Pane Columns (Continued) Field Description Encryption Displays if media encryption is enabled for the Profile. For more information see "Media Encryption” on page 2-66. Profile Toolbar The Profile toolbar provides quick access to the Profile functions:...
Page 35 Chapter 1-Conference Profiles The RMX displays the default settings, so you need only define the Profile name.
Page 36 Polycom RMX 1500/2000/4000 Getting Started Guide Define the Profile name and, if required, the Profile general parameters: Table 1-4 New Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Page 37 Chapter 1-Conference Profiles Table 1-4 New Profile - General Parameters (Continued) Field/Option Description Video Switching If the Operator Conference option is selected, this option is disabled, and the selection is cleared. When selected, the conference is in a special conferencing mode which implies that all participants must connect at the same line rate and use the same video resolution.
Page 38 Polycom RMX 1500/2000/4000 Getting Started Guide The New Profile – Advanced dialog box opens. Define the following parameters: Table 1-5 New Profile - Advanced Parameters Field/Option Description Encryption The Encryption check box is unchecked by default. Check the check box to activate encryption for the conference.
Page 39 Chapter 1-Conference Profiles Table 1-5 New Profile - Advanced Parameters (Continued) Field/Option Description When selected (default for CP conferences), Lost Packet Recovery creates additional packets that contain recovery information used to reconstruct packets that are lost during transmission. LPR check box is automatically cleared if High Definition Video Switching is selected, but can be selected if required.
Page 40 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-5 New Profile - Advanced Parameters (Continued) Field/Option Description Auto Redialing The Auto Redialing option instructs the RMX to automatically redial IP and SIP participants that have been abnormally disconnected from the conference.
Page 41 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden.
Page 42 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2 Profile - Gathering Settings Field Description Info 1 Optionally, enter any additional information to be displayed during the Gathering Phase. These fields are not limited in the RMX Web Client but only 96 characters can be displayed in the Gathering Slide on a 16:9 monitor.
Page 43 Chapter 1-Conference Profiles Click the Video Quality tab. The New Profile – Video Quality dialog box opens. 1-17...
Page 44 Polycom RMX 1500/2000/4000 Getting Started Guide Define the following parameters: Table 1-1 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: • Motion – for a higher frame rate without increased resolution.
Page 45 Chapter 1-Conference Profiles Table 1-1 New Profile - Video Quality Parameters (Continued) Field/Option Description Video Clarity™ When enabled (default), Video Clarity applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint.
Page 46 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-1 New Profile - Video Quality Parameters (Continued) Field/Option Description Content Protocol H.263 – Content is shared using H.263 even if some endpoints have H.264 capability. Up to H.264 – H.264 is the default Content sharing algorithm.
Page 47 Chapter 1-Conference Profiles 11 Define the video display mode and layout using the following parameters: Table 1-2 Profile Properties - Video Settings Field/Option Description Presentation Select this option to activate the Presentation Mode. Mode In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode.
Page 48 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-2 Profile Properties - Video Settings (Continued) Field/Option Description Send Content to • If High Definition Video Switching option is selected Legacy in the Conference Profile - General tab, the Send Endpoints Content to Legacy Endpoints selection is cleared (cont.)
Page 49 This field is enabled only if the RMX system is licensed for Telepresence Mode. Telepresence The Telepresence Layout Mode drop- down menu, Layout Mode enables VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the RMX. The following modes can be selected: •...
Page 50 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-3 Auto Layout – Default Layouts Number of Video Participants Auto Layout Default Settings 0–2 4–5 6–7 8-10 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker. To minimize the changes in the layout, when a new speaker is identified the “previous”...
Page 51 System Configuration. The Value of the new flag must be: FADE_IN_FADE_OUT=NO. Fade In / Fade Out is not supported with MPMx cards. For more information about System Flags, see the RMX 1500/2000/4000 Administrator’s Guide, Chapter 19, “System Configuration” on page 19-5. 1-25...
Page 52 Polycom RMX 1500/2000/4000 Getting Started Guide 13 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 14 Define the video display mode and layout using the following parameters: Table 1-5 Profile Properties - Audio Settings...
Page 53 Chapter 1-Conference Profiles Table 1-5 Profile Properties - Audio Settings (Continued) Field/Option Description Echo Clear this option to disable the Echo Suppression Suppression algorithm. (Cont.) Notes: • This option is activated only in MPM+ and MPMx Card Configuration Modes. The CMA uses the Profiles that are stored in the RMX. When the Echo Suppression is enabled, it will be enabled in the conference that is started from the CMA with that Profile.
Page 54 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-5 Profile Properties - Audio Settings (Continued) Field/Option Description Audio Clarity When selected, improves received audio from participants connected via low audio bandwidth connections, by stretching the fidelity of the narrowband telephone connection to improve call clarity.
Page 55 Chapter 1-Conference Profiles 15 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. In Classic View (for the first two skin options) the frames fill the screen with their borders touching 16 Select one of the Skin options.
Page 56 Polycom RMX 1500/2000/4000 Getting Started Guide The New Profile - IVR dialog box opens. 18 If required, set the following parameters: Table 1-6 Profile Properties - IVR Field/Option Description Conference IVR The default conference IVR Service is selected. You Service can select another conference IVR Service if required.
Page 57 When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. 19 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. 1-31...
Page 58 Polycom RMX 1500/2000/4000 Getting Started Guide The New Profile - Recording tab opens. 20 Define the following parameters: Table 1-7 Profile Properties - Recording Parameters Parameter Description Enable Recording Select this check box to enable the Recording settings. If no Recording Links are found an error message is displayed.
Page 59 Chapter 1-Conference Profiles Table 1-7 Profile Properties - Recording Parameters (Continued) Parameter Description Start Recording Select one of the following: • Immediately – conference recording is automatically started upon connection of the first participant. • Upon Request – the operator or chairperson must initiate the recording (manual).
Page 60 Polycom RMX 1500/2000/4000 Getting Started Guide 21 Click the Network Services check box. The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server.
Page 61: Modifying An Existing Profile
Chapter 1-Conference Profiles 22 Define the following parameters: Table 1-8 Profile Properties - Network Services Parameter Description IP Network Services: Service Name This column lists all the defined Network Services, one or several depending on the system configuration. SIP Registration To register the conferencing entity to which this profile is assigned with the SIP Server of the selected Network Service, click the check box of that...
Page 62: Deleting A Conference Profile
Polycom RMX 1500/2000/4000 Getting Started Guide Deleting a Conference Profile To delete a Conference Profile: In the Conference Profiles list, select the Conference Profile you want to delete. Click the Delete Profile button. Right-click the Conference Profile to be deleted and select Delete Profile from the drop-down menu.
Page 63: Additional Conferencing Information
In depth explanations of these additional settings are described in the following sections. The RMX 1500 contains only an MPMx card. The RMX 2000 can function with three types of video Media Processing Modules (MPM): MPM, MPM+ and MPMx. These cards differ in their port capacity and their support of video resolutions.
Page 64: Line Rates For Cp And Vsw
Polycom RMX 1500/2000/4000 Getting Started Guide Line Rates for CP and VSW Table 2-1 lists the video session modes available at all supported line rates in MPM, MPM+ and MPMx card configuration modes. Table 2-1 Video Session Mode by Line Rate and Card type...
Page 65: Dynamic Continuous Presence (Cp) Mode
Chapter 2-Additional Conferencing Information Dynamic Continuous Presence (CP) Mode The Continuous Presence mode offers 35 layouts to accommodate different numbers of participants and conference settings including support of the VUI annex to the H.264 protocol for endpoints that transmit wide video instead of 4CIF resolution. For conferences with more participants than display squares, the RMX dynamic video mix capability allows the viewed sites to be modified throughout the conference.
Page 66: Video Resolutions In Cp
Polycom RMX 1500/2000/4000 Getting Started Guide Video Resolutions in CP The RMX always attempts to connect to endpoints at the highest line rate. If the connection cannot be established, the RMX attempts to connect at the next highest line rate at its highest supported resolution.
Page 67: Default Minimum Threshold Line Rates
Chapter 2-Additional Conferencing Information Default Minimum Threshold Line Rates The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting (Sharpness and Motion) for MPM, MPM+ and MPMx Card Configuration Modes.
Page 68: Configuration Mode
Polycom RMX 1500/2000/4000 Getting Started Guide Additional Video Resolutions in MPM+/MPMx Card Configuration Mode The following higher video quality resolutions are available when the RMX is working in MPM+ or MPMx Mode: • 352 x 288 pixels at 50 fps.
Page 69: Video Display With Cif, Sd And Hd Video Connections
Chapter 2-Additional Conferencing Information Video Display with CIF, SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the following rules apply: • In a 1X1 Video Layout: — SD: If the speaker transmits CIF, the MCU will send CIF to all participants, including the SD participants.
Page 70: Cp Conferencing With H.263 4Cif
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with RMX 1500/2000/4000, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 71: H.263 4Cif Guidelines
H.263 4CIF is supported with H.323, SIP and ISDN connection endpoints. • H.263 4CIF is supported in CP mode only. VSW is supported on the RMX 1500/2000/4000 in HD only. • Click & View is supported in H.263 4CIF. •...
Page 72: H.264 High Profile System Flags
Polycom RMX 1500/2000/4000 Getting Started Guide Setting minimum bit rate thresholds that are lower than the default may affect the video quality of endpoints that do not support the H.264 High Profile. • For monitoring purposes, the RMX and endpoint H.264 High Profile capability is listed in the Participant Properties - H.245 and SDP tabs...
Page 73 Chapter 2-Additional Conferencing Information Example: If the High Profile Optimized option is selected in the Resolution Configuration dialog box and the System Flag values are set as in the following table: System Flag Default Value H264_BASE_PROFILE_ MIN_RATE_SD30_SHARPNESS H264_BASE_PROFILE_ 1024 MIN_RATE_HD720P30_SHARPNESS H264_BASE_PROFILE_ 1536 MIN_RATE_HD1080P30_SHARPNESS...
Page 74: Microsoft Rtv Video Protocol
Polycom RMX 1500/2000/4000 Getting Started Guide Microsoft RTV Video Protocol Microsoft RTV (Real Time Video) protocol provides high quality video conferencing capability to Microsoft OC (Office Communicator) Client endpoints at resolutions up to HD720p30. Interoperability between Polycom HDX and OCS endpoints is improved.
Page 75: Participant Settings
Chapter 2-Additional Conferencing Information • System Resource usage is the same as for the H.264 protocol. Table 2-4 summarizes System Resource usage for each of the supported resolutions. Table 2-4 RTV - Resources by Resolution Resolution Video Resources Used QCIF / CIF30 VGA (SD30) / W4CIF HD720p30 Participant Settings...
Page 76 Polycom RMX 1500/2000/4000 Getting Started Guide The participants Video Protocol in the New Participant or Participant Properties - Advanced tab should be left at (or set to) its default value: Auto. Auto The Auto setting allows the video protocol to be negotiated according to the endpoint’s capabilities:...
Page 77: Monitoring Rtv
Chapter 2-Additional Conferencing Information Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab. 2-15...
Page 78: Resolution Configuration
Polycom RMX 1500/2000/4000 Getting Started Guide Resolution Configuration All the above resolution options and settings are based on a decision matrix which matches video resolutions to connection line rates, with the aim of providing the best balance between resource usage and video quality at any given line rate.
Page 79: Or Mpm+ Card Configuration Mode
Chapter 2-Additional Conferencing Information The Resolution Configuration dialog box display changes according to the Card Configuration Mode: • MPM and MPM+ • MPMx - supports H.264 High Profile Modifying the Resolution Configuration in MPM or MPM+ Card Configuration Mode The Resolution Configuration dialog box shown below is displayed when the RMX is in MPM, MPM+ or MPMx Card Configuration Mode.
Page 80 Polycom RMX 1500/2000/4000 Getting Started Guide Maximum CP Resolution Pane Depending on whether MPM or MPM+ cards are installed, the Maximum CP Resolution of the RMX can be set to one of the following resolutions: MPM Cards MPM+ Cards HD 720p30...
Page 81 Chapter 2-Additional Conferencing Information The Manual radio button is automatically selected if any changes are made to the Resolution Sliders. The Resolution Configurations are: • Resource-Quality Balanced (default) A balance between the optimized video quality and optimized resource usage. This is the only available resolution configuration in version 6.0.x and earlier.
Page 82 Polycom RMX 1500/2000/4000 Getting Started Guide Sharpness / Motion Resolution Slider Panes Sharpness and Motion are Video Quality settings that are selected per conference and are defined in the conference Profile and they determine the resolution matrix that will be applied globally to all conferences according to the selection of Sharpness or Motion.
Page 83: Card Configuration Mode
Chapter 2-Additional Conferencing Information Modifying the Resolution Configuration in MPMx Card Configuration Mode The Resolution Configuration - Basic Configuration dialog box is the first dialog box displayed when the RMX is in MPMx Card Configuration Mode. Clicking the Detailed Configuration button toggles the display of the Detailed Configuration pane, which displays sliders for modifying minimum connection threshold line rates for endpoints that support H.264 Base Profile or High Profile.
Page 84 Polycom RMX 1500/2000/4000 Getting Started Guide Sharpness and Motion Sharpness and Motion are Video Quality settings that are selected per conference and are defined in the conference Profile. A conference that has Sharpness selected in its Profile uses the Sharpness settings of the Resolution Configuration and likewise a conference that has Motion selected in its Profile uses the Motion settings of the Resolution Configuration dialog box.
Page 85 Chapter 2-Additional Conferencing Information Resolution Configuration Pane The Resolution Configuration pane and its selection options in MPMx Card Configuration Mode behave in the same manner as for MPM and MPM+ Card Configuration Modes as described in the “Resolution Configuration Pane” section on page 2-18. Resolution Configuration - Detailed H.264 High Profile allows higher quality video to be transmitted at lower bit rates.
Page 86: Video Switching
Polycom RMX 1500/2000/4000 Getting Started Guide • High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates. Although the default minimum threshold bit rates provide acceptable video quality, the use of higher bit rates usually results in better video quality.
Page 87 The numbers in Table 2-6 are for MPM card assemblies with maximum resource capacities. For detailed resource capacity information see the relevant RMX Hardware Guide. Table 2-6 Maximum Number of HD1080p Connections by Line Rate Line Rate/Participants RMX 1500 RMX 2000 RMX 4000 Up to 2Mbps 4Mbps 6Mbps (MPM+/MPMx)
Page 88: Guidelines
Polycom RMX 1500/2000/4000 Getting Started Guide Guidelines • The display aspect ratio is 4x3 or 16x9. • Site names, skins, etc. are not supported in Video Switching. • Video forcing is enabled at the conference and participant levels. • Endpoints that do not support HD or are unable to meet these requirements connect as Secondary (audio only).
Page 89: Creating A Video Switching Profile
Chapter 2-Additional Conferencing Information Creating a Video Switching Profile A Video Switching enabled Profile must be created prior to running Video Switching conferences. Video Switching conferences, Entry Queues and Meeting Rooms are created by selecting an Video Switching-enabled Profile and must be set to the same line rate as the target conference.
Page 90: Monitoring Video Switching Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide — H.264 1080p30 — H.264 720p60 — H.264 SD 30 Click OK. For more information, see "Defining Profiles” on page 1-8. Monitoring Video Switching Conferences HD conferences appear with the HD ( ) icon in the conferences list to indicate the currently running HD conference(s).
Page 91: H.239 / People+Content
Cascade links declare H.239 capabilities and they are supported in Star and MIH cascading topologies. For more details, see "Cascading Conferences - H.239-enabled MIH Topology” on page 3-34. People+Content People+Content utilizes a different signaling protocol and is Polycom’s proprietary equivalent of H.239. Guidelines •...
Page 92: Content Transmission Modes
Polycom RMX 1500/2000/4000 Getting Started Guide • People+Content is supported in cascaded conferences but cannot be used as the protocol for a cascade link. • If an endpoint supports both H.239 and People+Content protocols, H.239 is selected as the preferred communications protocol.
Page 93: Content Protocol
Chapter 2-Additional Conferencing Information Table 2-7 summarizes the bit rate allocated to the Content channel from the video channel in each of the three Content Transmission Modes: Table 2-7 Bit Rate Allocation to Content Channel per Conference Line Rate Bit Rate Allocation per Conference Line Rate (kbps) Content Transmission 1472...
Page 94: Endpoint Capabilities
• SIP People+Content and BFCP capabilities are by default only declared to Polycom and Avaya endpoints. If, however, the endpoint identity is hidden by a proxy server, these capabilities will not be declared by the RMX. Capabilities declaration is controlled by the ENABLE_SIP_PPC_FOR_ALL_USER_AGENT System Flag.
Page 95 Chapter 2-Additional Conferencing Information • If an endpoint that does not support H.264 Content sharing disconnects from a conference with an Up to H.264 Content Sharing Profile, the Content sharing continues using H.263. This is true even if all the remaining connected endpoints support H.264. If Content sharing is stopped and restarted by the user, Content sharing is automatically upgraded to use H.264.
Page 96: Defining Content Sharing Parameters For A Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Defining Content Sharing Parameters for a Conference To define Content Sharing Parameters: In the RMX Management pane, click Conference Profiles. In the Conference Profiles pane, click New Profile. The New Profile – General dialog box opens.
Page 97: Content
Chapter 2-Additional Conferencing Information In the Content Video Definition section, select the Content Settings and Protocol as follows: Table 2-9 H.239 Content Options Field Description Content Select the transmission mode for the Content channel: Settings • Graphics — basic mode, intended for normal graphics •...
Page 98: Disabling Hd Resolution Content
Polycom RMX 1500/2000/4000 Getting Started Guide The System Flags dialog box opens. In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is displayed. In the Value field, enter the minimum threshold line rate at which HD1080 Resolution Content will be enabled.
Page 99: Sending Content To Legacy Endpoints
Chapter 2-Additional Conferencing Information Sending Content to Legacy Endpoints The RMX can be configured to send Content to H.323/SIP/ISDN endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel, allowing the participants using legacy endpoints to view Content instead of the other conference participants.
Page 100: Content Display On Legacy Endpoints
Polycom RMX 1500/2000/4000 Getting Started Guide — HD720p30 with MPMx — HD720p5/6 with MPM+ • Content cannot be sent to legacy endpoints when Same Layout mode is selected for the conference. • This option in not supported in High Definition Video Switching conferences.
Page 101: Interoperability With Polycom Cma And Dma
Content), the Content display can be restored only by selecting any other video layout. Interoperability with Polycom CMA and DMA The CMA uses the Profiles that are stored in the RMX. If the Send Content to Legacy Endpoints option is enabled in the Conference Profile, this option will be enabled in the conference started from the CMA that uses that Profile.
Page 102: Enabling The Send Content To Legacy Endpoints Option
Polycom RMX 1500/2000/4000 Getting Started Guide Enabling the Send Content to Legacy Endpoints Option The Send Content to Legacy Endpoint option is enabled in the Conference Profile - Video Settings tab. It is selected by default. If High Definition Video Switching option is selected in the Conference Profile - General tab, the Send Content to Legacy Endpoints selection is cleared and the option is disabled.
Page 103: On Legacy Endpoints
Chapter 2-Additional Conferencing Information Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to display Content on the screens of legacy endpoints is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT. The configured default layout is 1+4 ( ).
Page 104 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-10 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 2-42...
Page 105 Flag Value CP_LAYOUT_1P12 CP_LAYOUT_4X4 Click OK. The flag is updated in the MCMS_PARAMETERS list. Click OK. For flag changes to take effect, reset the MCU. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Resetting the RMX” on page 19-127. 2-43...
Page 106: Stopping A Content Session
Polycom RMX 1500/2000/4000 Getting Started Guide Stopping a Content Session In some cases, when one participant ends the Content session from his/ her endpoint, the Content token is not released and other participants cannot send Content. The RMX User can withdraw the Content token from the current holder and to return it to the MCU for assignment to other endpoints.
Page 107: Video Preview
Chapter 2-Additional Conferencing Information Video Preview RMX users can preview the video sent from the participant to the conference (MCU) and the video sent from the conference to the participant. It enables the RMX users to monitor the quality of the video sent and received by the participant and identify possible quality degradation.
Page 108: Workstation Requirements
Polycom RMX 1500/2000/4000 Getting Started Guide one media card and the remaining conferences are running on the other media card, all five conferences can be previewed. • Live video that is shown in the preview window does not include the Content when it is sent by the participant.
Page 109 Chapter 2-Additional Conferencing Information In the Open field, type dxdiag and press the Enter key or click OK. A confirmation message is displayed. Click Yes to run the diagnostics. The DirectX Diagnostic Tool dialog box opens. Click the Display tab. To be able to display the video preview window, the DirectDraw Acceleration and Direct3D Acceleration options must be Enabled.
Page 110: Previewing The Participant Video
Polycom RMX 1500/2000/4000 Getting Started Guide Previewing the Participant Video To preview the participant video: List the conference participants in the Participants pane. Right-click the participant whose video you want to preview and then click one of the following options: —...
Page 111 Chapter 2-Additional Conferencing Information The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. 2-49...
Page 112: Gathering Phase
Polycom RMX 1500/2000/4000 Getting Started Guide Gathering Phase The Gathering Phase of a conference is the time period during which participants are connecting to a conference. During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints.
Page 113: Gathering Phase Guidelines
Static text in the Gathering Phase slide such as the field headings: Organizer, Duration, Video/Audio Participants, Access Number, IP are always displayed in the language as configured in the Polycom Virtual Meeting Rooms Add-in for Microsoft Outlook.The following languages are supported: —...
Page 114: Gathering Phase Duration
Polycom RMX 1500/2000/4000 Getting Started Guide • Content can be sent during the Gathering Phase. The content is displayed in the large video window of the participant’s layout while the Gathering slide is displayed in a smaller video window in the layout.
Page 115: Enabling The Gathering Phase Display
Conferences that are configured to include a Gathering Phase that are not launched by the Polycom Conferencing Add-in for Microsoft Outlook need the following information to be entered via the New Profile or Profile Properties —...
Page 116: Closed Captions
Remotely, via a dial-up connection to the system’s serial RS-232 port. • In the room using equipment connected directly to the serial port. • In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines • The Captions display properties are configured on the endpoint sending the captions.
Page 117: Enabling Closed Captions
The new flag is added to the flags list. Click OK to close the System Flags dialog box. For flag changes to take effect, reset the MCU. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Resetting the RMX” on page 19-127. Message Overlay Message Overlay allows messages to be sent to all participants in an ongoing conference.
Page 118 Polycom RMX 1500/2000/4000 Getting Started Guide Message Overlay Overlay Guidelines • Message Overlay is supported in: — continuous Presence (CP) conferences — in Same Layout mode — in encrypted conferences • Message Overlay is not supported in Lecture mode. •...
Page 119: Enabling Message Overlay
Chapter 2-Additional Conferencing Information Enabling Message Overlay Message Overlays are created and enabled in the Conference Properties – Message Overlay dialog box. To enable Message Overlay: In the Conferences List pane, double click the name of the conference to have Message Overlay enabled or right-click the conference name and then click Conference Properties.
Page 120 Polycom RMX 1500/2000/4000 Getting Started Guide As the fields are modified the Preview changes to show the effect of the changes. For example: Small Text, White on red, Top, Middle Small Text, White on yellow, Bottom Table 2-11 Conference Properties - Message Overlay...
Page 121 Chapter 2-Additional Conferencing Information Table 2-11 Conference Properties - Message Overlay (Continued) Field Description Display Repetition Click the arrows ( ) to increase or decrease the number of times that the Message Overlay is to be repeated. Default: 3 Display Position Select the position for the display of the Message Overlay on the endpoint screen: •...
Page 122: Audio Algorithm Support
Siren 22 and G.719 are supported in both mono and stereo. • Stereo is supported in H.323 calls only. • Siren 22 is supported by Polycom HDX endpoints, version 2.0 and later. • G.728 is supported with both MPM+ and MPMx cards and in H.323, SIP and ISDN environments.
Page 123 Chapter 2-Additional Conferencing Information Mono The Siren 22 and G.719 mono audio algorithms are supported at the following bit rates: Table 2-12 Siren22 and G.719 Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G.719_64k G.719_48k G.719_32k G.728 16K Siren22_48K...
Page 124 Polycom RMX 1500/2000/4000 Getting Started Guide Stereo The Siren 22Stereo and G.719Stereo audio algorithms are supported at the following bit rates. Table 2-13 Siren22Stereo and G.719Stereo vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_128k Siren22Stereo_96k Siren22Stereo_64k 1024 G.719Stereo_128k G.719Stereo_96k G.719Stereo_64k...
Page 125: Audio Algorithms Supported For Isdn
Chapter 2-Additional Conferencing Information Audio algorithms supported for ISDN Table 2-14 Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G722.1 C 48K G722.1 C 32K G722.1 C 24K Siren14 48K Siren14 32K Siren14 24K G722.1 32K G722.1 24K G722.1 16K G722 48K G722 56K...
Page 126 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-14 Supported Audio Algorithm vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) G.722.1 C 32K G.722.1 C 24K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K...
Page 127: Monitoring Participant Audio Properties
Chapter 2-Additional Conferencing Information Monitoring Participant Audio Properties The audio algorithm used by the participant’s endpoint can be verified in the Participant Properties - Channel Status dialog box. To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties.
Page 128: Media Encryption
Media Encryption Guidelines • Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. • Endpoints must support both AES 128 encryption and DH 1024 key exchange standards which are compliant with H.235 (H.323) to encrypt and to join an encrypted conference.
Page 129: Conference Access
Chapter 2-Additional Conferencing Information • Encryption of SIP Media is supported in CP and VSW conferences. — All media channels are encrypted: video, audio and FECC. — Encryption of SIP Media is available only in MPM+ and MPMx Card Configuration Modes. —...
Page 130 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-15 Connection of Defined H.323 and SIP Participants to the Conference Based on the Encryption Settings (Continued) ALLOW_NON_ Conference Participant Participant ENCRYPT_PARTY_ Encryption Encryption Connection IN_ENCRYPT_CONF Setting Setting Permitted Yes (non-encrypted) Auto Yes (encrypted)
Page 131: Entry Queue Access
Chapter 2-Additional Conferencing Information Table 2-16 Connection of Defined ISDN Participants to the Conference Based on the Encryption Settings (Continued) ALLOW_NON_ Conference Participant Participant ENCRYPT_PARTY_ Encryption Encryption Connection IN_ENCRYPT_CONF Setting Setting Permitted Yes (encrypted) Auto Yes (non-encrypted) Yes (non-encrypted) Yes (encrypted) Entry Queue Access To be able to join a conference from an Entry Queue as an encrypted participant, encryption must be enabled in the Profile assigned to the...
Page 132 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-17 Encryption: Flag vs. Conference and Entry Queue Settings When H.323 and SIP Participant Encryption is set to Auto (Continued) Destination Enable ALLOW_NON_ Entry Queue Conference Participant ENCRYPT_PARTY_ Encryption Encryption Move from EQ...
Page 133: Encryption Flag Settings
Chapter 2-Additional Conferencing Information Move Guidelines • When participants are moved to another conference their encryption settings are evaluated to determine if the move is permitted. If not, the move fails and the participants remain in their original conference. • When the flag is set to , participants can move between conferences that have different encryption settings.
Page 134: Enabling Encryption At The Participant Level
Polycom RMX 1500/2000/4000 Getting Started Guide Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dialog box, select the Encryption check box.
Page 135 Chapter 2-Additional Conferencing Information To enable encryption at the participant level: >> In the Participant Properties – Advanced dialog box, in the Encryption list, select one of the following options: Auto, On, or Off. — Auto - The participant inherits the conference/Entry Queue encryption setting.
Page 136: Monitoring The Encryption Status
Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane.
Page 137 Chapter 2-Additional Conferencing Information The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video). An encrypted participant who is unable to join a conference is disconnected from the conference.
Page 138: Lpr – Lost Packet Recovery
Polycom RMX 1500/2000/4000 Getting Started Guide LPR – Lost Packet Recovery Lost Packet Recovery (LPR) and Dynamic Bandwidth Allocation (DBA) help minimize media quality degradation that can result from packet loss in the network. Packet Loss Packet Loss refers to the failure of data packets, transmitted over an IP network, to arrive at their destination.
Page 139: Lost Packet Recovery Guidelines
— H.323 and SIP endpoints are supported. — When cascading between conferences running on RMX and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences. — Non H.323 participants cannot be created, added or moved to LPR-enabled Video Switched conferences.
Page 140: Monitoring Lost Packet Recovery
Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. 2-78...
Page 141: Telepresence Mode
Chapter 2-Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Telepresence Mode RMX supports the Telepresence Mode allowing multiple participants to join a telepresence conference from RPX and TPX high definition rooms as well as traditional, standard definition video conferencing systems.
Page 142: Rmx Telepresence Mode Guidelines
Polycom RMX 1500/2000/4000 Getting Started Guide TPX (Telepresence) and RPX (Realpresence) room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room. Figure 2-1...
Page 143 Chapter 2-Additional Conferencing Information • When Telepresence mode is selected in a conference profile, the following options are disabled: — borders — site names — speaker indication — skins — same layout — presentation mode — auto layout — lecture mode •...
Page 144: Striping Options
Polycom RMX 1500/2000/4000 Getting Started Guide If an ITP endpoint is detected in such conference, ITP features are applied to all endpoints and the RMX sends conference video with the following options disabled: • Borders • Site names • Speaker indication •...
Page 145: Gathering Phase With Itp Room Systems
Chapter 2-Additional Conferencing Information 16:9 Symmetric Letter box Cropping Gathering Phase with ITP Room Systems When a conference is configured to include a Gathering Phase, only one endpoint name is displayed for the ITP room in the connected participant list of the Gathering slide. The ITP room endpoint with the suffix “1” in its name receives the Gathering slide.
Page 146 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-19 TPX / RPX – Additional Video Layouts (Continued) Number of Layouts Endpoints 2-84...
Page 147 Chapter 2-Additional Conferencing Information Table 2-19 TPX / RPX – Additional Video Layouts (Continued) Number of Layouts Endpoints 2-85...
Page 148 TPX View Camera Zoomed Out 3 Screens 16:9 Alignment of back-projectors eliminates the display of the RPX View vertical blank areas of the 4 Screens 4:3 video layouts Figure 2-2 RPX and TPX Room System connected using RMX 1500/2000/4000 2-86...
Page 149: Enabling Telepresence Mode
Chapter 2-Additional Conferencing Information Enabling Telepresence Mode Conference Level Telepresence Mode must be configured in a new or existing Conference Profile. To enable Telepresence in a new or existing Conference Profile: In the RMX Management pane, click Conference Profiles. Click the New Profiles ( ) button or open an existing Conference Profile.
Page 150 In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the RMX. The following modes can be selected (as required by the VNOC and Polycom Multi Layout Applications): —...
Page 151 Chapter 2-Additional Conferencing Information The New Participant or Participant Properties - General dialog box is displayed. If defining a new participant, enter the required information in the New Participant – General dialog box for the participant. For more information, see “Adding a new participant to the Address Book”...
Page 152: Saving An Ongoing Conference As A Template
Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-20 New Participant – Telepresence Mode (Continued) Mode Description Select this option for room endpoints that transmit 16:9 video format. None Select this option for endpoints that are neither RPX or TPX room endpoints.
Page 153 Chapter 2-Additional Conferencing Information Click the Start Ongoing Conference button. Right-click and select Start Ongoing Conference. The conference is started. The name of the ongoing conference in the Conferences list is taken from the Template display name of the template. 2-91...
Page 154: Monitoring Telepresence Mode
Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring Telepresence Mode Monitoring Ongoing Conferences An additional status indicator, Telepresence Mode Enabled, is displayed in the Conference Properties - Video Settings tab when monitoring ongoing conferences. The Telepresence Mode Enabled, Telepresence Mode and Telepresence Layout Mode fields are only displayed if the RMX has a Telepresence license installed.
Page 155: Monitoring Participant Properties
Chapter 2-Additional Conferencing Information Monitoring Participant Properties An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: • RPX - the participant’s endpoint is transmitting 4:3 video format. •...
Page 156: Lecture Mode
Polycom RMX 1500/2000/4000 Getting Started Guide Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/ endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
Page 157: Selecting The Conference Lecturer
Chapter 2-Additional Conferencing Information This option is activated when the conference includes more sites than windows in the selected layout. If this option is disabled, the participants will be displayed in the selected video layout without switching. For more information about Profile definition, see "Defining Profiles” on page 1-8.
Page 158: Content Broadcast Control
Polycom RMX 1500/2000/4000 Getting Started Guide Restricting Content Broadcast to Lecturer Content broadcasting can be restricted to the conference lecturer only, when one of the conference participants is set as the lecturer (and not automatically selected by the system). Restricting the Content Broadcast prevents the accidental interruption or termination of H.239 Content that...
Page 159: Giving And Cancelling Token Ownership
Chapter 2-Additional Conferencing Information • Content Token ownership is valid until: — It is canceled by an administrator, operator or chairperson using RMX Web Client. — The owner releases it. — The endpoint of the Content Token owner disconnects from the conference.
Page 160: Lecture Mode Monitoring
Polycom RMX 1500/2000/4000 Getting Started Guide The endpoint receives ownership of the Content Token and an indication icon is displayed in the Role column of the participant’s entry in the Participants list. To cancel token ownership: In the Participants list, right click the endpoint that currently has Content Token ownership.
Page 161 Chapter 2-Additional Conferencing Information When Lecturer View Switching is activated, it enables automatic switching between the conference participants in the lecturer’s video window. The switching in this mode is not determined by voice activation and is initiated when the number of participants exceeds the number of windows in the selected video layout.
Page 162 Polycom RMX 1500/2000/4000 Getting Started Guide • Designate a new lecturer. • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor window by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.
Page 163: Permanent Conference
Chapter 2-Additional Conferencing Information Permanent Conference A Permanent Conference is an ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Resources are reserved for a Permanent Conference, only when the conference has become ongoing.
Page 164: Enabling A Permanent Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Permanent Conference New Conference New Meeting Room New Conference Template 2-102...
Page 165: Cascading Conferences
Cascading Conferences Cascading enables administrators to connect one conference directly to one or several conferences, depending on the topology, creating one large conference. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: •...
Page 166 Polycom RMX 1500/2000/4000 Getting Started Guide When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conferences will inherit the video layout of the other conference in one of their windows.
Page 167: Flags Controlling Cascade Layouts
Chapter 3-Cascading Conferences — Conference line rates should be identical — Content rate should be identical — Same encryption settings • DTMF codes should be defined with the same numeric codes in the IVR services assigned to the cascading conferences •...
Page 168: Dtmf Forwarding
Polycom RMX 1500/2000/4000 Getting Started Guide DTMF Forwarding When two conferences are connected over an IP link, DTMF codes from one conference are not forwarded to the second conference with the exception of the following operations that are available throughout the conference and the forwarding of their DTMF codes is not suppressed (i.e.
Page 169: Basic Cascading
Chapter 3-Cascading Conferences Basic Cascading In this topology, a link is created between two conferences, usually running on two different MCUs. The MCUs are usually installed at different locations (states/countries) to save long distance charges by connecting each participant to their local MCU, while only the link between the two conferences is billed as long distance call.
Page 170: Dialing Directly To A Conference
Polycom RMX 1500/2000/4000 Getting Started Guide For example, MCU B is registered with the gatekeeper using 76 as the MCU prefix. The connection between the two conferences is created when a dial out IP participant is defined (added) to conference A whose dial out number is the dial-in number of the conference or Entry Queue running on MCU B.
Page 171: Automatic Identification Of The Cascading Link
Chapter 3-Cascading Conferences Automatic Identification of the Cascading Link In both dialing methods, the system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ). The master-slave relationship is randomly defined by the MCUs during the negotiation process of the connection phase.
Page 172 Polycom RMX 1500/2000/4000 Getting Started Guide • Gateway to MCU RMX Gateway A RMX MCU B Figure 5 Gateway to MCU/ MCU to Gateway Topology In this topology, an IP participant calls a conference running on an MCU via a gateway and over an ISDN link.
Page 173: Gateway To Gateway Calls Via Isdn Cascading Link
Gatekeepers. • Gateway/MCU calls require definition of IVR Services. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Defining the IVR Service for Gateway Calls” on page 17-13 In version 7.1, H.239 content protocol is H.263 when sent over ISDN or H.323 Cascading link.
Page 174: Gateway To Mcu Calls Via Isdn Cascading Link
Polycom RMX 1500/2000/4000 Getting Started Guide For example: GW A prefix in Gatekeeper - (not used with SIP) Gateway Profile ID in GW A 9999 ISDN Dial-in Number assigned to the Gateway Session Profile GW B 4444103 IP Participant Alias 3456 H.323 participant dials: 229999*4444103 and when prompted for the...
Page 175: Mcu To Mcu Calls Via Isdn Cascading Link
Chapter 3-Cascading Conferences Information required that is not part of the dialing string: [Destination Conference ID] - Only if using the Entry Queue on MCU B for routing calls or creating new ad hoc conferences. The ID of the destination conference on MCU B. The dialing string format: <GW A Prefix in GK><Gateway Profile_ID on GW A>*<ISDN Number assigned to the Meeting Room/Conference/Entry...
Page 176: Rmx Configuration Enabling Isdn Cascading Links
Polycom RMX 1500/2000/4000 Getting Started Guide Any DTMF input from conference A is forwarded to the Entry Queue on MCU B to complete the IVR session and enable the move of the participant to the destination conference B. Once the DTMF codes are entered and the IVR session is completed, the participant is connected to the conference and the connection between the conferences is established.
Page 177 Chapter 3-Cascading Conferences • Defining the dial-in ISDN participant in MCU B and Dial-out ISDN participant in MCU A (for MCU-to-MCU cascading conferences). A dial out ISDN participant is defined (added) to conference A. The participant’s dial out number is the dial-in number of the Entry Queue or conference running on MCU B (for example 54145106).
Page 178 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-1 Recommended Conference Profile Options Setting (Continued) Line Rate Motion Sharpness Encryption                     ...
Page 179 Chapter 3-Cascading Conferences MCU Interoperability Table The following table lists the different MCU and Gateway configurations that are supported or implemented when routing Cascaded ISDN calls. Table 3-2 MCU Interoperability Table Scenario Version(s) RMX MCU User calls via a Gateway to a RMX v.
Page 180 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-2 MCU Interoperability Table (Continued) Scenario Version(s) Codian User calls via a Codian Gateway RMX v. 7.1 Gateway Gateway to a Remote User behind RMX Latest Gateway (user to user) Codian version RMX MCU...
Page 181: Suppression Of Dtmf Forwarding
Chapter 3-Cascading Conferences • On the Codian gateway Content is not supported with line rates of 128Kbps and below. • When using the following topology: H.323 endpoint ->Codian Gateway -> ISDN Link -> RMX -> H.323 endpoint, the Codian Gateway is unable to send DTMF and the call is disconnected (VNGFE- 3587).
Page 182: Star Cascading Topology
Polycom RMX 1500/2000/4000 Getting Started Guide System Flag Settings The DTMF_FORWARD_ANY_DIGIT_TIMER_SECONDS flag determines the time period (in seconds) that MCU A will forward DTMF inputs from conference A participants to MCU B. Once the timer expires, most of the DTMF codes (excluding five operations as for IP links) entered in conference A will not be forwarded to conference B.
Page 183 Chapter 3-Cascading Conferences The cascading hierarchy topology can extend to four levels (Figure 3-3) and should be deployed according to the following guidelines: • If an RMX is deployed on level 1: — RMX systems can be used on level 2 —...
Page 184 Polycom RMX 1500/2000/4000 Getting Started Guide The following table summarizes Video Session Modes line rate options that need to be selected for each conference in the cascading hierarchy according to the cascading topology: Table 4 MIH Cascading – Video Session Mode and Line Rate...
Page 185 Chapter 3-Cascading Conferences Creating a Cascade Enabled Dial-out/Dial-in Participant Link The connection between two cascaded conferences is established by a cascade enabled dial-out and dial-in participants, acting as a cascades link. The dialing direction determines whether the dial-out participant is defined in the conference running on the Master MCU or the Slave MCU.
Page 186 Polycom RMX 1500/2000/4000 Getting Started Guide Define the following parameters: Table 5 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out. Type Select H.323. IP Address Enter the IP address of the Signaling Host of the MCU running the other (second) conference, where the cascade enabled Entry Queue is defined.
Page 187 Chapter 3-Cascading Conferences Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU. Click OK.
Page 188 Polycom RMX 1500/2000/4000 Getting Started Guide To define a Dial-in Participant as the cascade link: This participant is added to the ongoing conference on the Slave MCU. In the Participants list, click the New Participant button( The New Participant - General dialog box opens.
Page 189 Chapter 3-Cascading Conferences Table 3-1 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Type Select E.164 (digits 0-9, *, #). Click the Advanced tab. The Advanced tab opens. In the Cascaded Link field, select: — Slave, if the participant is defined in a conference running on a Slave MCU.
Page 190: Cascading Via Entry Queue
Polycom RMX 1500/2000/4000 Getting Started Guide Cascading via Entry Queue The link between the two conferences is created when a participant that is defined as a dial-out cascaded link in one conference (Conference A) connects to the second conference (Conference B) via a special cascaded Entry Queue (EQ).
Page 191: Enabling Cascading
Chapter 3-Cascading Conferences Enabling Cascading Cascading two conferences requires that the following procedures are implemented: • Creating the cascade-enabled Entry Queue A cascade-enabled Entry Queue must be created in the MCU hosting the destination conference (Conference B). The cascade-enabled Entry Queue is used to establish the dial-in link between the destination conference and the linked conference and bypassing standard Entry Queue, IVR prompt and video slide display.
Page 192 Polycom RMX 1500/2000/4000 Getting Started Guide Define the standard Entry Queue parameters (as described in Chapter 3). In the Cascade field, select Master or Slave depending on the Master/ Slave relationship. — Set this field to Master if the Entry Queue is defined on the MCU that is at the center of the topology and other conferences dial into it (acting as the Master).
Page 193: Creating The Dial-Out Cascaded Link
Chapter 3-Cascading Conferences Creating the Dial-out Cascaded Link The dial-out link (participant) is created or added in the linked conference (Conference A). The dial-out string defined for the participant is the dialing string required to connect to the destination conference (Conference B) Entry Queue defined on the MCU hosting the destination cascaded conference.
Page 194 Polycom RMX 1500/2000/4000 Getting Started Guide There are two methods to define the dialing string: Using the MCU’s IP Address and the Alias string. Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the MCU hosting the destination conference (in the example, MCU B).
Page 195: Enabling Cascaded Conferences Without Password
Chapter 3-Cascading Conferences In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU and will connect to the Master MCU (in the center of the topology). — Master, if the participant is defined in a conference running on the Master MCU (in the center of the topology) dialing from the Master MCU to the Slave MCU.
Page 196: Monitoring Star Cascaded Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide To enable cascaded links to connect without a password: In the RMX web client connected to MCU A (where the linked conference is running), click Setup>System Configuration. The System Flags dialog box opens. Set the...
Page 197 Chapter 3-Cascading Conferences The Conferences list panes in each of the two conferences will display a cascaded conference icon ( ) indicating that a conference running on the MCU is presently cascading with another conference running on the same or another MCU. The cascaded conference icon will be displayed for a short period of time and then disappear.
Page 198 Polycom RMX 1500/2000/4000 Getting Started Guide In the Advanced tab’s Node Type field, select MCU. Click OK. Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to RMX users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323 connection.
Page 199: Mih Cascading Levels
Chapter 3-Cascading Conferences • Utilizing the connection abilities of different MCUs, for example, different communication protocols, such as, serial connections, ISDN, etc. • Significant call cost savings to be realized by having participants call local MCUs which in turn call remote MCUs, long distance. Although participants in MIH Cascading conferences can connect using H.323, SIP and ISDN, the MIH Cascading Links must connect via H.323.
Page 200: Mih Cascading Guidelines
Polycom RMX 1500/2000/4000 Getting Started Guide MIH Cascading Guidelines Master and Slave Conferences • In MIH Cascading conferences, although there are multiple levels of Master and Slave relationships between conferences, the conference that runs on the MCU on level 1 of the hierarchy must be the Master for the entire cascading session.
Page 201 Chapter 3-Cascading Conferences • When creating a cascading link between MGCs and RMXs: — If there are no MGCs on level 2, the MGCs can operate in either in CP or VSW (Video Switching) mode. — If there are MGCs on level 2, the MGCs can only operate in VSW mode.
Page 202: H.239 Content Sharing
Polycom RMX 1500/2000/4000 Getting Started Guide H.239 Content Sharing Content sharing is controlled by means of a token. The Content Token is allocated to participants by the highest level master conference. • The Content Token must be released by the participant that is currently holding it before it can be re-allocated.
Page 203: Rmx To Rmx Cascading
Chapter 3-Cascading Conferences RMX to RMX Cascading Level 2 (Slave to Level 1) Level 1 (Master) Figure 3-5 Dialing Direction To establish the links between two RMXs requires the following procedures be performed: • Establish the Master-Slave relationships between the cascaded conferences by defining the dialing direction.
Page 204 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-4 Set up Procedures according to the Dialing Direction Dialing RMX Level 1 RMX Level 2 Direction Define the cascade-enabled Level 1 Entry Queue, defining it as Slave. Define the conference line Define the conference line...
Page 205 Chapter 3-Cascading Conferences Creating a Cascade Enabled Entry Queue Cascade-enabled Entry Queues do not play IVR prompts and video slide displays associated with standard Entry Queues. Depending on the dialing direction, a cascade-enabled Entry Queue is defined either on the MCU on level 1 or on level 2. (See “Dialing Direction”).
Page 206 Polycom RMX 1500/2000/4000 Getting Started Guide The New Entry Queue dialog box is displayed. Define the Entry Queue parameters as for a standard Entry Queue. For more information about Entry Queue parameters, see the RMX 1500/2000 Administrator’s Guide, “Entry Queues” on page 5-1.
Page 207 Chapter 3-Cascading Conferences Creating the Cascaded Conferences The table below lists the line rates that should be used when defining the conference Profiles for cascaded conferences on the RMX on both Level 1 and Level 2. The video settings will be automatically selected by the system, however, if HD Video Switching is used, it must be selected in the conference Profiles.
Page 208 Polycom RMX 1500/2000/4000 Getting Started Guide The New Participant - General dialog box is displayed. Define the following parameters: Table 3-6 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out. Type Select H.323.
Page 209 Chapter 3-Cascading Conferences Table 3-6 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the dial string made up of the ID of the cascade enabled Entry Queue and the Conference ID as follows: <Cascade_Enabled_Entry_Queue_ID>...
Page 210: Mgc To Rmx Cascading
Polycom RMX 1500/2000/4000 Getting Started Guide Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
Page 211 2 Depending on the dialing direction, the following procedures must be performed: Table 3-7 Set up Procedures according to the Dialing Direction Dialing RMX 1500/2000/4000 MGC Level 1 Direction Level 2 MGC to Set the appropriate flags Set the appropriate flags (done (done once only).
Page 212 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-7 Set up Procedures according to the Dialing Direction Dialing RMX 1500/2000/4000 MGC Level 1 Direction Level 2 RMX to Set the appropriate flags Set the appropriate flags (done (done once only) once only) Define the cascade-enabled Entry Queue.
Page 213 Chapter 3-Cascading Conferences — ENABLE_H239_ANNEX_T=YES This flag should be set to the same value (YES/NO) as the settings of the RMX flag H263_ANNEX_T To use MIH Cascade in the MGC, the Conference Numeric ID routing mode must be used. It is determined when the system.cfg flag in the GREET AND GUIDE/IVR section is set to QUICK_LOGIN_VIA_ENTRY_QUEUE=NO.
Page 214 Polycom RMX 1500/2000/4000 Getting Started Guide Click OK. Creating the Dial-out Link between the Conference Running on the MGC and the Conference Running on the RMX If the dialing is done from the MGC to the RMX, you need to define the cascaded link (dial-out participant) in the conference running on the MGC.
Page 215 Chapter 3-Cascading Conferences MCU Prefix EQ ID##Conference ID##Password (Password is optional) For Example: 9251002##12001##1234 MCU Prefix as Password (optional) registered in the Cascade-enabled Conference ID gatekeeper EQ ID Click the Advanced tab and in the Node Type field, select Terminal. Click OK.
Page 216 Polycom RMX 1500/2000/4000 Getting Started Guide In the System Flags dialog box, add the following new flags and values: — MIX_LINK_ENVIRONMENT=YES Setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RMX 2000/4000 from 1920Kbps to 17897Kbps to match the actual rate of the HD Video Switching conference running on the MGC.
Page 217 Chapter 3-Cascading Conferences Defining the Cascade Enabled Entry Queue on the RMX If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the RMX setting it as Slave. For more details, see RMX to RMX Cascading.
Page 218 Polycom RMX 1500/2000/4000 Getting Started Guide In addition, the conference running on the MGC should be set as Meet Me Per Conference and select the H.239 option in the Dual Stream Mode field. For more details on conference definition on the MGC, refer to the MGC Manager User’s Guide, Volume I, Chapter 5.
Page 219 Chapter 3-Cascading Conferences There are two methods to define the dialing string: Using the MCU’s IP Address and the Alias string. Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the MGC hosting the destination conference (Master conference).
Page 220 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Advanced tab and in the Cascade field, select the Slave option. Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the local conference, as well as the destination conference on the MGC.
Page 221: Meeting Rooms
"Lecture Mode” on page 2-94. All Meeting Rooms are based on a Profile. The maximum of number of Meeting Rooms that can be defined is: • RMX 1500 — 1000 • RMX 2000 — 1000 • RMX 4000 — 2000...
Page 222: Meeting Rooms List
Polycom RMX 1500/2000/4000 Getting Started Guide The system is shipped with four default Meeting Rooms as shown in Table 4-1. Table 4-1 Default Meeting Rooms List Meeting Room Name Default Line Rate Maple_Room 1001 384 Kbps Oak_Room 1002 384 Kbps...
Page 223 Chapter 4-Meeting Rooms The Meeting Rooms List is displayed. Meeting Room List Meeting Room Toolbar Access to Meeting Rooms An active Meeting Room becomes an ongoing conference and is monitored in the same way as any other conference. The Meeting Room List columns include: Table 4-2 Meeting Rooms List Columns Field...
Page 224 Polycom RMX 1500/2000/4000 Getting Started Guide Table 4-2 Meeting Rooms List Columns (Continued) Field Description Routing Name The ASCII name that registers conferences, Meeting Rooms, Entry Queues and SIP Factories in the various gatekeepers and SIP Servers. In addition, the Routing Name is also: •...
Page 225: Meeting Room Toolbar & Right-Click Menu
Chapter 4-Meeting Rooms Table 4-2 Meeting Rooms List Columns (Continued) Field Description The status of registration with the SIP server: Registration • Not configured - Registration with the SIP Server was not enabled in the Conference Profile assigned to this conferencing Entity.
Page 226: Creating A New Meeting Room
The definition procedure is the same as for the new conference (with the exception of Reserved Resources for Audio and Video participants). For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-15.
Page 227: Entry Queues
Entry Queues to which an ISDN/PSTN dial-in number is assigned. The maximum of number of Entry Queues that can be defined is: • RMX 1500 — 40 • RMX 2000 — 40 •...
Page 228 PSTN Network Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. The Entry Queue can also be used as part of the Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to DMA™ 7000.
Page 229 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Table 5-1 Default Entry Queue Properties (Continued) Parameter Value Routing Name DefaultEQ The default Routing Name cannot be changed. 1000 Profile name Factory-Video-Profile. Profile Bit Rate is set to 384 Kbps. Entry Queue Entry Queue IVR Service.
Page 230: Defining A New Entry Queue
Polycom RMX 1500/2000/4000 Getting Started Guide Defining a New Entry Queue You can modify the properties of the default Entry Queue and define additional Entry Queues to suit different conferencing requirements. To define a new Entry Queue: In the RMX Management - Rarely Used pane, click Entry Queues.
Page 231 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Define the following parameters: Table 5-2: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the...
Page 232 Polycom RMX 1500/2000/4000 Getting Started Guide Table 5-2: Entry Queue Definitions Parameters (Continued) Option Description Display Name • European and Latin text length is approximately (cont.) half the length of the maximum. • Asian text length is approximately one third of the length of the maximum.
Page 233 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Table 5-2: Entry Queue Definitions Parameters (Continued) Option Description Entry Queue The default Entry Queue IVR Service is selected. If IVR Service required, select an alternate Entry Queue IVR Service, which includes the required voice prompts, to guide participants during their connection to the Entry Queue.
Page 234: Listing Entry Queues
Polycom RMX 1500/2000/4000 Getting Started Guide Table 5-2: Entry Queue Definitions Parameters (Continued) Option Description ISDN/PSTN The default Network Service is automatically selected. Network Service To select a different ISDN/PSTN Network Service in the service list, select the name of the Network Service.
Page 235: Modifying The Eq Properties
Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Modifying the EQ Properties To modify the EQ: >> In the Entry Queues pane, either double-click or right-click and select Entry Queue Properties of the selected Entry Queue in the list. The Entry Queue Properties dialog box is displayed.
Page 236: Ivr Provider Entry Queue (Shared Number Dialing)
Polycom RMX 1500/2000/4000 Getting Started Guide In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit EQ. The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transit Entry Queue setting: In the RMX Management - Rarely Used pane click Entry Queues.
Page 237 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories The DMA forwards the SIP call to the RMX, to a special Entry Queue that is configured as IVR Service Provider Only. The participant is prompted to enter the conference ID using DTMF codes. Once the participant enters the conference ID, the conference ID is forwarded to the DMA, enabling the DMA to connect the SIP endpoint to the destination conference or create a new conference and connect the...
Page 238: Sip Factories
Polycom RMX 1500/2000/4000 Getting Started Guide Entry Queue In the New Entry Queue dialog box, select IVR Service Provider Only.  — Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue.
Page 239: Creating Sip Factories
Factories must be selected in the Default IP Network Service. The maximum of number of SIP Factories that can be defined is: • RMX 1500 — 40 • RMX 2000 — 40 • RMX 4000 — 80...
Page 240 Polycom RMX 1500/2000/4000 Getting Started Guide Define the following parameters: Table 5-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
Page 241 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Table 5-3: New Factory Properties (Continued) Option Description Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile.
Page 242: Monitoring Registration Status
Polycom RMX 1500/2000/4000 Getting Started Guide Guidelines • The Entry Queue or SIP Factory must be added to the Active Directory as a User. • SIP Registration must be enabled in the Profile assigned to the Entry Queue or SIP Factory. For more information see Step 21 of "Defining Profiles”...
Page 243: Ad Hoc Conferencing
Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories The following statuses are displayed: • Not configured - Registration with the SIP Server was not enabled in the Conference Profile assigned to the Entry Queue or SIP Factory. • Failed - Registration with the SIP Server failed. This may be due to incorrect definition of the SIP server in the IP Network Service, or the SIP Server may be down, or any other reason the affects the connection between the RMX or the SIP Server to the...
Page 244 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the RMX. Each RMX conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Page 245: Address Book
• RMX 2000 — 4000 • RMX 4000 — 4000 When using the Polycom CMA Global Address Book, all entries are listed. Importing and exporting of Address Books enables organizations to seamlessly distribute up-to-date Address Books to multiple RMX units.
Page 246: Viewing The Address Book
Polycom RMX 1500/2000/4000 Getting Started Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the RMX Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane...
Page 247: Adding A Participant To The Address Book
Chapter 6-Address Book Click the tab to re-open the Address Book. Click tab to open Address Book The following information is displayed for each participant. The fields displayed vary accordingly, when viewing the full display or the docked Address Book pane. Table 6-1 Docked Address Book List Columns Field/Option...
Page 248: Adding A New Participant To The Address Book Directly
Polycom RMX 1500/2000/4000 Getting Started Guide Only defined dial-out ISDN/PSTN participants can be added to the Address Book or ongoing conferences. ISDN/PSTN participants are added to the Address Book in the same manner that H.323 and SIP participants are added.
Page 249 ASCII). This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the RMX 1500/2000/4000 Getting Started Guide, “"Text Indication in the Video Layout” on page 3-42”. Note: This field is displayed in all tabs.
Page 250 Polycom RMX 1500/2000/4000 Getting Started Guide Table 6-2 New Participant – General Properties (Continued) Field Description Dialing Direction Select the dialing direction: • Dial-in – The participant dials in to the conference. • Dial-out – The MCU dials out to the participant.
Page 251 Chapter 6-Address Book Table 6-2 New Participant – General Properties (Continued) Field Description Alias Name/Type If you are using the endpoint’s alias and not the IP (H.323 Only) address, first select the type of alias and then enter the endpoint’s alias: •...
Page 252 Polycom RMX 1500/2000/4000 Getting Started Guide Table 6-2 New Participant – General Properties (Continued) Field Description Extension/ Dial-out participants that connect to an external device Identifier String such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect.
Page 253 SIP URI - Uses the format of an E-mail address, (SIP Only) typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. • TEL URI - Used when the endpoint does not specify the domain that should interpret a telephone number that has been input by the user.
Page 254 Polycom RMX 1500/2000/4000 Getting Started Guide Define the following Advanced parameters: IP/SIP Participant ISDN/PSTN Participant Table 6-3 New Participant – Advanced Properties Field Description Video Bit Rate / The Auto check box is automatically selected to use Auto the Line Rate defined for the conference.
Page 255 Chapter 6-Address Book Table 6-3 New Participant – Advanced Properties (Continued) Field Description Video Protocol Select the video compression standard that will be forced by the MCU on the endpoint when connecting to the conference: H.261, H.263, H.264 or RTV. Select Auto to let the MCU select the video protocol according to the endpoint’s capabilities.
Page 256 Polycom RMX 1500/2000/4000 Getting Started Guide Table 6-3 New Participant – Advanced Properties (Continued) Field Description Cascaded Link If this participant is used as a link between (IP Only) conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU.
Page 257 Chapter 6-Address Book Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Address Book directly from an ongoing conference. To add a participant from the conference to the Address Book: During an ongoing conference, select the participant in the Participant pane and either click the Add Participant to Address Book button ) or right-click and select Add Participant to Address Book.
Page 258: Modifying Participants In The Address Book
Polycom RMX 1500/2000/4000 Getting Started Guide Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: In the Address Book pane, double-click the participant’s icon or right- click the participant’s name and click Participant Properties.
Page 259: Deleting Participants From The Address Book
Chapter 6-Address Book Deleting Participants from the Address Book To delete participants from the Address Book: In the Address Book pane select the participant to delete. Click the Delete Participant ( ) button or right-click and then click the Delete Participant option. Click Yes in the dialog box that is displayed to confirm the deletion.
Page 260: Filtering The Address Book
Polycom RMX 1500/2000/4000 Getting Started Guide Filtering the Address Book Filtering applies pattern matching criteria to the information in the Address Book entries, enabling you to select and work with a subset of Address Book entries. Filtering can be applied to one or multiple Address Book fields at a time.
Page 261 Chapter 6-Address Book Example: If the user selects 213 as the matching pattern, the filtered Address Book is displayed as follows: 1 Entry Matching “213” in Filtered Address Book Selected Field Active Filter Indicator Filtered Field To clear the filter and display all entries: In the filtered Address Book field heading, click the Active Filter indicator.
Page 262: Participant Groups
Polycom RMX 1500/2000/4000 Getting Started Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team”...
Page 263: Deleting A Group From The Address Book
Chapter 6-Address Book Add participants to the Group by doing one of the following: Click the Add from Address Book button to display the Participants Address Book dialog box. Select the desired endpoints to include in the Group and click Add. Multiple selections of participants are enabled.
Page 264: Modifying A Group In The Address Book
Polycom RMX 1500/2000/4000 Getting Started Guide Modifying a Group in the Address Book To Modify a Group: In the Address Book pane, double-click the Group icon ( ) or right-click the Group and then click Properties. The Group Properties dialog box will be displayed.
Page 265: Importing And Exporting Address Books
Chapter 6-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 266: Importing An Address Book
Polycom RMX 1500/2000/4000 Getting Started Guide Importing an Address Book To Import and Address Book: In the Address Book pane, click the Import Address Book ( ) button or right-click an empty area in the pane and then click Import Address Book.
Page 267 Chapter 6-Address Book Integrating the Polycom CMA™ Address Book with the RMX The Polycom CMA™ application includes a Global Address Book with all registered endpoints. This address book can be used by the RMX 2000/ 4000 to add participants to conferences.
Page 268 Polycom RMX 1500/2000/4000 Getting Started Guide The System Flags - MCMS_PARAMETERS_USER dialog box opens. Modify the values of the following flags: For more information, see "Modifying System Flags” on page 19-5. In versions 3.0 and earlier, these flags have to be manually added to the MCMS_PARAMETERS_USER dialog box.
Page 269 Chapter 6-Address Book Table 6-4 System Flags for CMA Address Book Integration (Continued) Flag Description EXTERNAL_ Version 4.x and earlier - enter the IP address of the CONTENT_IP CMA server. For example: 172.22.185.89. Version 5.0.x and version 6.0.x - enter the IP address of the CMA server in the format: http://[IP address of the CMA server].
Page 270 Polycom RMX 1500/2000/4000 Getting Started Guide 6-26...
Page 271 Scheduled conferences (Reservations) can occur once or repeatedly, and the recurrence pattern can vary. The maximum number of reservations per RMX are: • RMX 1500 - 2000 • RMX 2000 - 2000 • RMX 4000 - 4000...
Page 272 • The maximum number of participants per reservation is determined by the availability of system resources: — RMX 1500 MPMx-Q Mode: 90 (25 video). — RMX 1500 MPMx-S Mode: 180 (45 video). — RMX 1500 MPMx-D Mode: 360 (90 video) —...
Page 273 Chapter 7-Reservations Profile and up to the maximum system video resolution specified by the Resolution Configuration dialog box. If the RMX is in MPM+ or MPMx Mode and Fixed Capacity Mode is selected, the number of resources allocated to this type of video participant (CIF, SD, HD) is also checked.
Page 274: Using The Reservation Calendar
Polycom RMX 1500/2000/4000 Getting Started Guide • A Profile that is assigned to a Reservation cannot be deleted. • Reservations are backed up and restored during Setup > Software Management >Backup /Restore Configuration operations. For more information see “Banner Display and Customization” on page 104.
Page 275 Chapter 7-Reservations Toolbar Buttons The toolbar buttons functions are described in Table 7-1. Table 7-1 Reservations – Toolbar Button Description Create a new reservation. The date and time of the New Reservation new reservation is set according to the highlighted blocks on the Reservation Calendar.
Page 276: Week View
Polycom RMX 1500/2000/4000 Getting Started Guide In all views the Main Window List Pane header displays the total number of reservations in the system. Total number of reservations Week View By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange.
Page 277 Chapter 7-Reservations List View List View does not have a calendar based format. All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields.
Page 278: Changing The Calendar View
Polycom RMX 1500/2000/4000 Getting Started Guide Changing the Calendar View To change between Week and Day views:  In Week View: In the Reservation Calendar toolbar, click Show Day ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ) to change to Week View.
Page 279 Chapter 7-Reservations To view Today (the current date): >> In Week View or Day View, in the Reservation Calendar toolbar, click the Today ( ) button to have the current date displayed within the selected view. Week View Day View Current Date (Today) To change to List View: In the Reservation Calendar toolbar, click, the Reservations List (...
Page 280: Creating A New Reservation
Polycom RMX 1500/2000/4000 Getting Started Guide symbol is displayed in the column heading indicating that the list is sorted by this field, as well as the sort order. Optional. Click on the column heading to toggle the column’s sort order.
Page 281 Chapter 7-Reservations Method I – To create a reservation with default duration of 1 hour: >> In the Reservation Calendar toolbar, click the New Reservation ( button to create a reservation of 1 hour duration. Method II – To create a reservation with default duration of ½ hour: >>...
Page 282 Polycom RMX 1500/2000/4000 Getting Started Guide The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the RMX 1500/2000/4000 Getting Started Guide, "General Tab” on page 3-17. Table 7-2 New Reservation –...
Page 283 Chapter 7-Reservations When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference. Therefore, any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference.
Page 284 Polycom RMX 1500/2000/4000 Getting Started Guide Adjust the new reservation’s schedule by modifying the fields as described in Table 7-3. Table 7-3 New Reservation – Schedule Tab Field Description Start Time Select the Start Time • The Start/End Times of the of the Reservation.
Page 285 Chapter 7-Reservations Table 7-3 New Reservation – Schedule Tab (Continued) Field Description Recurrence Daily If Daily is selected, the system automatically Pattern selects all the days of the week. To de-select days (for example, weekends) clear their check boxes. Weekly If Weekly is selected, the system automatically selects the day of the week for the Reservation from the day selected in the Reservation...
Page 286 Polycom RMX 1500/2000/4000 Getting Started Guide Table 7-3 New Reservation – Schedule Tab (Continued) Field Description A series of Reservations can be set to end after a specified number of occurrences or by a specific date. Select one of the following methods of...
Page 287 Optional. Add participants from the Participants Address Book. For more information see "Meeting Rooms” on page and the RMX 1500/2000/4000 Getting Started Guide, "To add participants from the Address Book:” on page 3-26. Optional. Add information to the reservation. Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated.
Page 288: Managing Reservations
Polycom RMX 1500/2000/4000 Getting Started Guide Managing Reservations Reservations can be accessed and managed via all the views of the Reservations List. Guidelines • The Recurrence Pattern fields in the Schedule tab that are used to create multiple occurrences of a Reservation are only displayed when the Reservation and its multiple occurrences are initially created.
Page 289 Chapter 7-Reservations The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the square. Click & Drag to Change Start Time Click & Drag to Move Reservation Click & Drag to Change End Time To move the Reservation to another time slot: Select the Reservation.
Page 290: Adjusting The Start Times Of All Reservations
Polycom RMX 1500/2000/4000 Getting Started Guide To View or Modify Reservations using the Reservation Properties dialog box: In the Reservations List, navigate to the reservation (or its recurrences) you want to view, using the Show Day, Show Week, Today, Back, Next or List buttons.
Page 291 Chapter 7-Reservations Click the Adjust Reservations Time button. The Adjust Reservations Time dialog box opens. Click the arrows to adjust the start time by hours. Range is between 12 hours and -12 hours A positive value indicates adding to the start time (-) indicates subtracting from the start time Click the arrows to adjust the start time by minutes.
Page 292: Deleting Reservations
Polycom RMX 1500/2000/4000 Getting Started Guide Click the Adjust button to apply the change to all the reoccurring reservations currently scheduled on the RMX. When adjusting the start time of 1000 - 2000 reservations, an “Internal communication error” message may appear. Ignore this message as the process completes successfully.
Page 293: Searching For Reservations Using Quick Search
Chapter 7-Reservations All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active.
Page 294 Polycom RMX 1500/2000/4000 Getting Started Guide 7-24...
Page 295 Operator Assistance & Participant Move RMX users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference. •...
Page 296: Operator Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide Operator Conferences An Operator conference is a special conference that enables the RMX user acting as an operator to assist participants without disturbing the ongoing conferences and without being heard by other conference participants.
Page 297 Chapter 8-Operator Assistance & Participant Move • Once running, the RMX user can add new participants or move participants from other conferences to this conference. The maximum number of participants in an Operator conference is the same as in standard conferences. •...
Page 298: Defining The Components Enabling Operator Assistance
Polycom RMX 1500/2000/4000 Getting Started Guide Defining the Components Enabling Operator Assistance To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled.
Page 299 Chapter 8-Operator Assistance & Participant Move Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. Define the system behavior when the participant enters the Conference IVR queue. For more information, see "Defining a New Conference IVR Service” on page 15-9. Click the Conference Chairperson tab.
Page 300 Polycom RMX 1500/2000/4000 Getting Started Guide 15 Enable the Roll Call feature and assign the appropriate audio file to each message type. For more information, see Table 15-7, “Conference IVR Service Properties - Roll Call Messages,” on page 15-21. 16 Click the Video Services tab.
Page 301 Chapter 8-Operator Assistance & Participant Move — 00 for conference help - the conference chairperson (default) can request help for the conference. In such a case, the operator joins the conference. 20 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 21 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.
Page 302 Polycom RMX 1500/2000/4000 Getting Started Guide In the IVR Services list, click the New Entry Queue IVR Service ( button. The New Entry Queue IVR Service - Global dialog box opens. Define the Entry Queue Service Name. Define the Entry Queue IVR Service Global parameters. For more information, see Table 15-11, “Entry Queue IVR Service Properties -...
Page 303 Chapter 8-Operator Assistance & Participant Move 12 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process. 13 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance.
Page 304 Polycom RMX 1500/2000/4000 Getting Started Guide Define the Profile name and, if required, the Profile general parameters: Table 8-1 New Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Page 305 Chapter 8-Operator Assistance & Participant Move Table 8-1 New Profile - General Parameters (Continued) Field/Option Description High Definition If the Operator Conference option is selected, this Video Switching option is disabled, and the selection is cleared. When selected, the conference is ultra-high quality video resolution, in a special conferencing mode which implies that all participants must connect at the same line rate and use HD video.
Page 306 Polycom RMX 1500/2000/4000 Getting Started Guide The New Profile – Advanced dialog box opens. Define the following parameters: Table 8-2 New Profile - Advanced Parameters Field/Option Description Encryption Select this check box to activate encryption for the conference. For more information, see "Message Overlay”...
Page 307 Chapter 8-Operator Assistance & Participant Move Table 8-2 New Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Page 308 Polycom RMX 1500/2000/4000 Getting Started Guide The New Profile – Video Quality dialog box opens. Define the following parameters: Table 8-3 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: •...
Page 309 Chapter 8-Operator Assistance & Participant Move Table 8-3 New Profile - Video Quality Parameters (Continued) Field/Option Description Video Clarity™ When enabled (default), Video Clarity applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint.
Page 310: Defining An Ongoing Operator Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Define the video display mode and layout. For more details, see Table 1-2, “Profile Properties - Video Settings,” on page 1-21. 10 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens.
Page 311 Chapter 8-Operator Assistance & Participant Move In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the RMX User Login Name. This name cannot be modified.
Page 312 Polycom RMX 1500/2000/4000 Getting Started Guide Define the following parameters: Table 8-4 New Conference – General Options Field Description Duration Define the duration of the conference in hours using the format HH:MM (default 01:00). Notes: • The Operator conference is automatically extended up to a maximum of 168 hours.
Page 313 Chapter 8-Operator Assistance & Participant Move Table 8-4 New Conference – General Options (Continued) Field Description Chairperson Leave this field empty when defining an Operator Password conference. Reserve Enter the number of video participants for which the Resources for system must reserve resources. Video Participants Default: 0 participants.
Page 314: Saving An Operator Conference To A Template
Define the parameters of the endpoint that will be used by the RMX User to connect to the Operator conference and to other conference to assist participants. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Participants Tab” on page 3-23. Optional. Click the Information tab.
Page 315 Chapter 8-Operator Assistance & Participant Move To save an ongoing Operator conference as a template: In the Conferences List, select the Operator conference you want to save as a Template. Click the Save Conference to Template button. Right-click and select Save Conference to Template. The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the RMX User).
Page 316 • You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 317 You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-50. Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device.
Page 318 Polycom RMX 1500/2000/4000 Getting Started Guide When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For more information, see Table 8-5. • The conference status changes and it is displayed with the exclamation point icon and the status “Awaiting Operator”.
Page 319 Chapter 8-Operator Assistance & Participant Move Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance •...
Page 320: Moving Participants Between Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be enabled separately for each RMX installed in the site/ configuration. A different *.wav file can be selected for each MCU.
Page 321: Moving Participants
Chapter 8-Operator Assistance & Participant Move • Move between encrypted and non-encrypted conferences depends on the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described in Table 8-6: Table 8-6 Participant Move Capabilities vs. ALLOW_NON_ ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting Source Destination Flag Conference/ Conference Move Enabled? Setting EQ Encrypted Encrypted...
Page 322 Polycom RMX 1500/2000/4000 Getting Started Guide • Using drag and drop To move a participant from the ongoing conference using the right-click menu options: In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance to display the list of participants.
Page 323 Chapter 8-Operator Assistance & Participant Move — Back to Home Conference - if the participant was moved to another conference or to the Operator conference, this options moves the participant back to his/her source conference. This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference.
Page 324 Polycom RMX 1500/2000/4000 Getting Started Guide 8-30...
Page 325: Conference Templates
Guidelines • The maximum number of templates is: — RMX 1500 — 100 — RMX 2000 — 100 — RMX 4000 — 200 • A maximum of 200 participants can be saved in a Conference Template when the RMX is in MPM+ or MPMx mode.
Page 326 Polycom RMX 1500/2000/4000 Getting Started Guide • A Profile assigned to a Conference Template cannot be deleted. The system does not permit such a deletion. • Profile parameters are not embedded in the Conference Template, and are taken from the Profile when the Conference Template becomes an ongoing conference.
Page 327: Using Conference Templates
For more information see RMX 1500/2000/4000 Getting Started Guide, “Customizing the Main Screen” on page 11. Clicking the anchor pin ( ) button hides the Conference Templates list as a...
Page 328: Creating A New Conference Template
Polycom RMX 1500/2000/4000 Getting Started Guide Toolbar Buttons The Conference Template toolbar includes the following buttons: Table 1 Conference Templates – Toolbar Buttons Button Description New Conference Creates a new Conference Template. Template Deletes the Conference Template(s) that are Delete Conference selected in the list.
Page 329: Creating A New Conference Template From Scratch
The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the RMX 1500/2000/4000 Getting Started Guide, “General Tab” on page 17.
Page 330 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the RMX 1500/2000/4000 Getting Started Guide, “Participants Tab” on page 23.
Page 331 Chapter 9-Conference Templates The New Participant – General tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see “Adding a new participant to the Address Book Directly” on page 4. Modify the fields of the General tab.
Page 332 Polycom RMX 1500/2000/4000 Getting Started Guide The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see, “New Participant – Advanced Properties” on page 10. 10 Modify the fields of the Advanced tab. 11 Click the Media Sources tab.
Page 333 Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the RMX 1500/2000/4000 Getting Started Guide, “Changing the Video Layout of a Conference” on page and “Video Forcing” on page 71.
Page 334 Polycom RMX 1500/2000/4000 Getting Started Guide The New Participant – Information tab opens. For a full description of the Information fields see the RMX 1500/2000/ 4000 Getting Started Guide, "Information Tab” on page 3-27. 14 Click the OK button. The participant you have defined is added to the Participants List.
Page 335 Chapter 9-Conference Templates The New Conference Template – Information tab opens. For a full description of the Information fields see the RMX 1500/2000/ 4000 Getting Started Guide, “Information Tab” on page 27. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list.
Page 336: Saving An Ongoing Or Operator Conference As A Template
Polycom RMX 1500/2000/4000 Getting Started Guide Saving an Ongoing or Operator Conference as a Template Any ongoing or Operator Conference can be saved as a template. To save an ongoing or Operator Conference as a template: In the Conferences List, select the conference or Operator Conference to be saved as a Template.
Page 337: Starting An Ongoing Conference From A Template
Chapter 9-Conference Templates Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conference from a Template: In the Conference Templates list, select the Template you want to start as an ongoing conference.
Page 338 • You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 339 Chapter 9-Conference Templates Scheduling a Reservation From a Conference Template A Conference Template can be used to schedule a single or recurring Reservation. To schedule a Reservation from a Conference Template: In the Conference Templates list, select the Conference Template you want to schedule as a Reservation.
Page 340 Polycom RMX 1500/2000/4000 Getting Started Guide The Display Name of the Reservation is taken from the Conference Template Display Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 7-3, “New Reservation – Schedule Tab,” on page 7-14.
Page 341: Deleting A Conference Template
Chapter 9-Conference Templates The series number (_0000n) of each reservation is appended to its Display Name. Example: Conference Template name: Sales Display Name for single scheduled occurrence: Sales If 3 recurrences of the reservation are created: Display Name for occurrence 1: Sales_00001 Display Name for occurrence 2: Sales_00002...
Page 342 Polycom RMX 1500/2000/4000 Getting Started Guide 9-18...
Page 343 Polycom Conferencing Add-in for Microsoft Outlook on Microsoft ® Outlook e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon. 10-1...
Page 344 Polycom RMX 1500/2000/4000 Getting Started Guide The meeting organizer clicks the Polycom Conference button to add Conference Information to the meeting invitation. Attendees call the meeting at the scheduled Start Time using the link or the dial-in number provided in the meeting invitation.
Page 345: Setting Up The Calendaring Solution
Environments. The administrator creates an Microsoft Outlook e-mail-account for the RMX. If included in the solution, Polycom DMA system (DMA) and calendaring-enabled endpoints share this e-mail account. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 346 Polycom RMX 1500/2000/4000 Getting Started Guide There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
Page 347 Chapter 10-Polycom Conferencing for Microsoft Outlook® Define the following fields: Table 10-1 Exchange Integration Configuration - Option 1 Field Description Enable Select or clear this check box to enable or Calendaring disable the Calendaring Service using the Service Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled.
Page 348 Polycom RMX 1500/2000/4000 Getting Started Guide Option 2 - Using an alternate Primary SMTP Mailbox Mailbox Properties Different Mailbox Names Primary Additional SMTP Required Mailbox Field 10-6...
Page 349 Chapter 10-Polycom Conferencing for Microsoft Outlook® Define the following fields: Table 10-2 Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address These fields are defined as for Option 1 User Name above. Password Domain Accept...
Page 350 Polycom RMX 1500/2000/4000 Getting Started Guide Option 3 - Using modified Exchange Server settings IIS Manager Full path to Exchange Server Required Fields Exchange Web Services Folder Renamed from EWS to EWD 10-8...
Page 351 Chapter 10-Polycom Conferencing for Microsoft Outlook® Define the following fields: Table 10-3 Exchange Integration Configuration - Option 3 Field Description Exchange Server If Exchange Server settings have been Address modified, enter the full path to the Microsoft Exchange Server where the RMX’s Microsoft...
Page 352: Calendaring Guidelines
Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. • Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the RMX Web Client. The following languages are supported: —...
Page 353 — Simplified Chinese • RMX resource management is the responsibility of the system administrator: — Conferences initiated by Polycom Conferencing for Microsoft Outlook are ad hoc and therefore resources are not reserved in advance. — Polycom Conferencing for Microsoft Outlook Add-in assumes that sufficient resources are available and does not check resource availability.
Page 354: Creating A Conference
If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 355 Chapter 10-Polycom Conferencing for Microsoft Outlook® The meeting organizer can add a meeting agenda or personal text to the invitation before it is sent. The meeting organizer can update or cancel the video enabled meeting in the same manner as for any other meeting.
Page 356: Connecting To A Conference
Participants can connect to the conference in the following ways: • Participants with Polycom CMA Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 357: Rmx Standalone Deployment
Chapter 10-Polycom Conferencing for Microsoft Outlook® RMX Standalone Deployment When using a single RMX in a standalone deployment, connection is via an Ad Hoc Entry Queue. The meeting is started when the first participant connects to the RMX. When the first participant connects, a conference is created and named according to the information contained in the dial string.
Page 358: Polycom Solution Support
Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 359 The maximum number of participants: The following numbers are for MPM card assemblies with maximum resource capacities. — RMX 1500 MPMx Mode: 360 (90 video). — RMX 2000 MPM Mode: 400 (80 video). — RMX 2000 MPM+ Mode: 800 (160 video).
Page 360: General Monitoring
General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see RMX 1500/2000/4000 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-48. You can click the blinking Participant Alerts indication bar to view participants that require attention.
Page 361 Chapter 11-Conference and Participant Monitoring The following information is displayed in the General tab: Table 11-1 Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the RMX Web Client.
Page 362 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-1 Conference Properties - General (Continued) Field Description Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server.
Page 363 Chapter 11-Conference and Participant Monitoring Table 11-1 Conference Properties - General (Continued) Field Description Video Switching When selected, the conference is of ultra-high quality video resolution, in a special conferencing mode which implies that all participants must connect at the same line rate and use HD video.
Page 364 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-1 Conference Properties - General (Continued) Field Description Reserve Displays the number of audio participants for which Resources for the system reserved resources. Audio Participants Default: 0 participants. Max Number of Indicates the total number of participants that can be Participants connected to the conference.
Page 365 Chapter 11-Conference and Participant Monitoring The Conference Properties - Advanced dialog box opens. The following information is displayed in the Advanced tab: Table 11-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. Indicates whether LPR is enabled. Auto Terminate When selected, indicates that the MCU will automatically terminate the conference when Before...
Page 366 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-2 Conference Properties - Advanced Parameters (Continued) Field/Option Description Dial Out Indicates whether dial-out participants are manually Manually (when selected) or automatically (when cleared) connected to the conference. Click the Gathering Settings tab.
Page 367 Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 368 Polycom RMX 1500/2000/4000 Getting Started Guide The Conference Properties - Video Quality dialog box opens. The following information is displayed: Table 11-1 Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference.
Page 369 Chapter 11-Conference and Participant Monitoring Table 11-1 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Indicates the Content channel resolution set for the conference. Possible resolutions are: • Graphics – default mode • Hi-res Graphics – requiring a higher bit rate •...
Page 370 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Video Settings tab to list the video parameters. Viewing Permissions Video    Settings Table 11-2 Conference Properties - Video Settings Parameters Field Description Presentation When checked, indicates that the Presentations Mode Mode is active.
Page 371 Chapter 11-Conference and Participant Monitoring Table 11-2 Conference Properties - Video Settings Parameters (Continued) Field Description Auto Layout When enabled, the system automatically selects the conference layout based on the number of participants in the conference. Lecturer Indicates the name of the lecturer (if one is selected). Selecting a lecturer enables the Lecture Mode.
Page 372 Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.
Page 373 Chapter 11-Conference and Participant Monitoring When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For details, see Table 11-3. • The conference status changes and it is displayed with the exclamation point icon and the status “Awaiting Operator”.
Page 374: Request To Speak
Polycom RMX 1500/2000/4000 Getting Started Guide Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code. An icon is displayed in the Role column of the Participants list for 30 seconds.
Page 375: Participant Level Monitoring
Chapter 11-Conference and Participant Monitoring • Supported in all conference types. • Supported in H.323 and SIP environments. • The duration of the icon display cannot be modified. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Page 376 Polycom RMX 1500/2000/4000 Getting Started Guide Displaying Participants Properties: In the Participant List pane double-click the participant entry. Alternatively, right-click a participant and then click Participant Properties. The Participant Properties - Media Sources dialog box opens. Viewing Permissions Media   ...
Page 377: Ip Participant Properties
Chapter 11-Conference and Participant Monitoring The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. For ISDN/PSTN participants, only the following tabs are displayed in the Participant Properties dialog box: •...
Page 378 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-4 Participant Properties - Media Sources Parameters (Continued) Field Description Video Layout Indicates the video layout currently viewed by the participant. When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant.
Page 379 Chapter 11-Conference and Participant Monitoring Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. Viewing Permissions Connection    Status Table 11-5 Participant Properties - Connection Status Parameters Field Description Participant Status Status Indicates the connection status of the participant.
Page 380 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-5 Participant Properties - Connection Status Parameters Field Description Call Displays the cause for the defined participant’s Disconnection disconnection from the conference. See Appendix A: Cause "Disconnection Causes” on page A-1. Video Displays the cause the video channel could not be Disconnection connected.
Page 381 Chapter 11-Conference and Participant Monitoring Table 11-6 Participant Properties - H.245/SDP Parameters Field Description Remote Lists the participant’s capabilities as declared by the Capabilities endpoint. Remote Displays the actual capabilities used by the endpoint Communication when establishing the connection with the MCU Mode (Endpoint to MCU).
Page 382 Polycom RMX 1500/2000/4000 Getting Started Guide SIP People+Content information is displayed in all three panes of the Participant Properties - SDP tab. Viewing Permissions Channel   Status 11-24...
Page 383 Chapter 11-Conference and Participant Monitoring Click on the Channel Status tab to view the status of the various channels. 11-25...
Page 384 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-7 Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint.
Page 385 Chapter 11-Conference and Participant Monitoring Table 11-7 Participant Properties - Channel Status Parameters (Continued) Field Description • Channels Used Number of Packets – The number of received (cont.) or transmitted packets since the channel has opened. This field does not cause the display of the faulty indicator.
Page 386 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-7 Participant Properties - Channel Status Parameters (Continued) Field Description Tx - LPR When checked, indicates LPR activation in the Activation outgoing channel. Rx - LPR When checked, indicates LPR activation in the Activation incoming channel.
Page 387 Chapter 11-Conference and Participant Monitoring Table 11-8 Participant Properties - Channel Status Advanced Parameters Viewing Permissions Field Description Channel Info Select a channel to view its information: Channel • H.225  Status Advanced • H.245 • Audio in • Audio out •...
Page 388 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Gatekeeper Status tab to view its parameters. Table 11-9 Participant Properties - Gatekeeper Status Parameters Viewing Permissions Field Description Requested The bandwidth requested by the MCU from the Bandwidth gatekeeper.  ...
Page 389 Chapter 11-Conference and Participant Monitoring Table 11-9 Participant Properties - Gatekeeper Status Parameters Field Description Gatekeeper State Indicates the status of the participant’s registration with the gatekeeper and the bandwidth allocated to the participant. The following statuses may be displayed: •...
Page 390: Monitoring Isdn/Pstn Participants
Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring ISDN/PSTN Participants Using the Participant Properties dialog box, you can monitor and verify the properties of an ISDN/PSTN participant. The dialog box’s tabs contain information that is relevant to the participant’s status only while the conference is running and is used to monitor the participant’s status when...
Page 391 Chapter 11-Conference and Participant Monitoring To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties. The Participant Properties - Media Sources dialog box is displayed. Table 11-11 ISDN/PSTN Participant Properties - Media Sources Field Description Mute/Suspend...
Page 392 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-11 ISDN/PSTN Participant Properties - Media Sources (Continued) Field Description Mute/Suspend The entity that initiated audio mute or video suspend (cont.) is also indicated. • MCU – Audio or Video channel has been muted/suspended by the MCU.
Page 393 Chapter 11-Conference and Participant Monitoring Click the H.221 tab to view additional information that can help to resolve connection issues. Displays the endpoint’s actual List’s the endpoint’s capabilities as capabilities used for the connection retrieved from the remote site Displays the MCU’s capabilities used for connection with the participant Table 11-12 Participant Properties - H.221 Parameters...
Page 394 Polycom RMX 1500/2000/4000 Getting Started Guide Table 11-12 Participant Properties - H.221 Parameters (Continued) Field Description Remote Displays the actual capabilities used by the endpoint Communication when establishing the connection with the MCU Mode (Endpoint to MCU). Local Displays the actual capabilities used by the MCU...
Page 395 Chapter 11-Conference and Participant Monitoring Table 11-13 ISDN/PSTN Participant Properties - Connection Status Field Description Status Indicates the connection status of the participant to the conference. If there is a problem, the appropriate status is displayed, for example, Disconnected. Connection Time The date and time the participant connected to the conference.
Page 396 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Channel Status tab to view the status of a participant’s channels. Table 11-14 ISDN/PSTN Participant Properties - Channel Status Field Description Connected Media Indicates if the participant is connected with Audio, Video and Content media channels.
Page 397 Chapter 11-Conference and Participant Monitoring Table 11-14 ISDN/PSTN Participant Properties - Channel Status Field Description Channels Used • Participant Phone Number – In a dial-in (continued) connection, indicates the participant’s CLI (Calling Line Identification) as identified by the MCU. In a dial-out connection, indicates the participant’s phone number dialed by the MCU for each channel.
Page 398: Monitoring Telepresence Participant Properties
Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring Telepresence Participant Properties A Telepresence status indicator is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: • RPX - the participant’s endpoint is transmitting 4:3 video format.
Page 399: Recording Conferences
Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS). Each Recording Link defined on the RMX can be given a descriptive name and can be associated with one VRR saved on the Polycom RSS 4000. The following guidelines apply: •...
Page 400: Creating Multiple Virtual Recording Rooms On The Rss
Profile assigned to the recorded conference. If Multiple Recording Links are being defined for Virtual Recording Rooms (VRRs), created and saved on the Polycom® RSS™ 4000 Version 6.0, the MAXIMUM_RECORDING_LINKS System Flag in system.cfg can be modified to determine the number of Recording Links available for selection.
Page 401: Defining The Recording Link
Chapter 12-Recording Conferences Defining the Recording Link The Recording Link is defined once and can be updated when the H.323 alias or the IP address (of the recording system) is changed. Only one Recording Link can be defined in the RMX. Its type must be H.323. In Multiple Networks Configuration, Recording Links use the default Network Service to connect to conferences, therefore the recording system must be defined on the default IP Network Service to enable the recording.
Page 402 Polycom RMX 1500/2000/4000 Getting Started Guide Define the following parameters: Table 12-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will be associated.
Page 403 Chapter 12-Recording Conferences Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference. The default Conference IVR Service shipped with the RMX includes the recording-related voice messages and default DTMF codes that enable the conference chairperson to control the recording process from the endpoint.
Page 404: Enabling The Recording In The Conference Profile
Polycom RMX 1500/2000/4000 Getting Started Guide Select the Recording Failed message, and then select the appropriate message file (by default, Recording_Failed.wav) from the file list to the right of the field. To modify the default DTMF codes, click the DTMF Codes tab.
Page 405 Chapter 12-Recording Conferences In the Profile Properties dialog box, click the Recording tab. Select the Enable Recording check box. Define the following parameters: Table 12-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box.
Page 406: Recording Link Encryption
Polycom RMX 1500/2000/4000 Getting Started Guide Click OK. Recording is enabled in the Conference Profile. Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the RMX and on the RSS,...
Page 407 Chapter 12-Recording Conferences Recording Link Settings The recording of encrypted conferences via an encrypted Recording Link is enabled in the Conference Profile by: • Selecting the Encryption option in the Advanced tab. • Setting the Recording options in the Recording tab. For more details, see "Enabling the Recording in the Conference Profile”...
Page 408: Managing The Recording Process
Polycom RMX 1500/2000/4000 Getting Started Guide Possible encryption setting of the recording link are summarized in Table 13, "Recording Link Encryption Setting Based on System Configuration Flag Setting". Table 13 Recording Link Encryption Setting Based on System Configuration Flag Setting...
Page 409: Recording Link Layout
The Recording Link Layout can be changed during an ongoing conference in the same manner as for any other conference participant. For more information see the RMX 1500/2000/4000 Getting Started Guide, "Personal Layout Control with the RMX Web Client” on page 3-81.
Page 410 Polycom RMX 1500/2000/4000 Getting Started Guide The default settings for Auto Layout for the conference and the Recording Link are summarized in the following table: Table 14 Recording Link Default Layout Settings (Auto Layout Mode) Conference Auto Layout Recording Link Auto...
Page 411 Chapter 12-Recording Conferences Using the RMX Web Client to Manage the Recording Process To manage the recording process using the right-click menu:  Right-click the Recording participant in the conference and select from one of the following options: Table 12-1 Recording Participant Right-click Options Name Description...
Page 412 Polycom RMX 1500/2000/4000 Getting Started Guide Table 12-1 Recording Participant Right-click Options (Continued) Name Description Resume Video The Resume Video option enables the incoming video of the recording link participant to be part of the conference layout. This feature may be used to play back previously recorded video or audio feeds in the conference layout.
Page 413: Using Dtmf Codes To Manage The Recording Process
Chapter 12-Recording Conferences Table 12-2 Conferences List - Recording Tool bar buttons (Continued) Button Description Pause recording. This button toggles with the Start/ Resume button. Using DTMF Codes to Manage the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Stop the recording (*74), Pause it (*75), or Start/Resume the recording (*73).
Page 414 Polycom RMX 1500/2000/4000 Getting Started Guide A connection can also be defined on the Codian VCR, dialing into the recorded conference using the MCU prefix and the Conference ID as for any other dial-in participant in the conference. Monitoring the recording participant: This connection is monitored as any other participant in the conference.
Page 415: Users, Connections And Notes
Users, Connections and Notes RMX Users RMX Web Client Users are defined in the User’s table and can connect to the MCU to perform various operations. A maximum of 100 users can be defined per RMX. The RMX supports four user Authorization Levels: •...
Page 416: Listing Users
Polycom RMX 1500/2000/4000 Getting Started Guide The RMX is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user. Listing Users You can view the list of users that are currently defined in the system.
Page 417: Adding A New User
Chapter 13-Users, Connections and Notes Adding a New User Administrators can add new users to the system. The User Name and Password must be in ASCII. To add a new user to the system: In the RMX Management pane, click the Users ( ) button.
Page 418: Deleting A User
Polycom RMX 1500/2000/4000 Getting Started Guide Deleting a User To delete a user, you must have Administrator authorization. The last remaining Administrator in the Users list cannot be deleted. In the RMX Management pane, click the Users ( ) button.
Page 419: Disabling A User
Chapter 13-Users, Connections and Notes Enter the Old Password (current), New Password and Confirm the New Password. The Password must be in ASCII. Click OK. The user’s password is changed. Disabling a User An administrator can disable an enabled user. An indication is displayed in the Users List when the User is disabled.
Page 420: Enabling A User
Polycom RMX 1500/2000/4000 Getting Started Guide Enabling a User The Administrator can enable a User that was disabled automatically by the system (in the Ultra Secure Mode) or manually by the administrator. To enable a user: In the RMX Management pane, click the Users ( ) button.
Page 421: Viewing The Connections List
Chapter 13-Users, Connections and Notes Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password. Connections The RMX enables you to list all connections that are currently logged into the MCU, e.g.
Page 422 Polycom RMX 1500/2000/4000 Getting Started Guide The information includes: — The user’s login name. — The user’s authorization level (Chairperson, Operator, Administrator or Auditor). — The time the user logged in. — The name/identification of the computer used for the user’s connection.
Page 423 Chapter 13-Users, Connections and Notes • Forcing password change • Conference and Chairman Passwords • Locking out User • Displaying the User Login record Controlling the user sessions includes: • Limiting the maximum number of concurrent user sessions • User session timeout •...
Page 424: Managing The Rmx Users
Polycom RMX 1500/2000/4000 Getting Started Guide Managing the RMX Users When the RMX is configured to Ultra Secure Mode (the JITC_MODE System Flag is set to YES), the following user management rules are automatically enforced: User Types • Auditor and chairperson user types are not supported.
Page 425: Managing The User Login Process
Chapter 13-Users, Connections and Notes • The user is marked as disabled but is not deleted from the system administrator/operator database. • The user remains disabled until re-enabled by an administrator. • If a disabled user attempts to Login, an error message, Account is disabled, is displayed.
Page 426: Implementing Password Re-Use / History Rules
Polycom RMX 1500/2000/4000 Getting Started Guide • Passwords cannot contain the User ID (User Name) in any form. Example: A user with a User ID, ben, is not permitted to use “123BeN321” as a password because BeN is similar to the User ID.
Page 427: Defining Password Aging
Chapter 13-Users, Connections and Notes Defining Password Aging The duration of password validity is determined by the value of the PASSWORD_EXPIRATION_DAYS System Flag. • Passwords can be set to be valid for durations of between 0 and 90 days. • If the System Flag is set to 0, user passwords do not expire.
Page 428: Forcing Password Change
Polycom RMX 1500/2000/4000 Getting Started Guide Forcing Password Change When the system is in Ultra Secure Mode the user is forced to change his/ her password as follows: • After modifying the value of the JITC_MODE System Flag to YES, all RMX users are forced to change their Login passwords.
Page 429 Chapter 13-Users, Connections and Notes User Lockout is an Audit Event. A system reset does not reset the Login attempts counter. The time period during which the three consecutive Login failures occur is determined by the value of the USER_LOCKOUT_WINDOW_IN_MINUTES System Flag. A flag value of 0 means that three consecutive Login failures in any time period will result in User Lockout.
Page 430: Controlling Rmx User Sessions
Polycom RMX 1500/2000/4000 Getting Started Guide Failed Login attempts are written to the system Log Files and are recorded as Audit Events. The Audit files can be retrieved by the Administrator User. Controlling RMX User Sessions Management Sessions per System...
Page 431: Session Timeout
Chapter 13-Users, Connections and Notes Session Timeout If there is no input from the user or if the connection is idle for longer than the number of minutes specified by the setting of the SESSION_TIMOUT_IN_MINUTES System Flag, the connection to the RMX is terminated.
Page 432 Polycom RMX 1500/2000/4000 Getting Started Guide In the Notes toolbar, click the New Note ( ) button, or right-click anywhere inside the Notes window and select New Note. In the Note dialog box, type the required text and click OK.
Page 433 Chapter 13-Users, Connections and Notes A delete confirmation dialog box is displayed. Click OK to delete the note, or click Cancel to keep the note. 13-19...
Page 434 Polycom RMX 1500/2000/4000 Getting Started Guide 13-20...
Page 435: Network Services
Network Services To enable the RMX to function within IP and ISDN/PSTN network environments, network parameters must be defined for both the IP Network Services and ISDN/PSTN Network Services. The IP Network Service must be defined for the RMX, while the ISDN/PSTN Network Service definition is optional and is done when the RTM ISDN cards are installed in the MCU.
Page 436: Ip Network Services
During First Time Power-up, the Management Network parameters can be set either via a USB key or by using a cable to create a private network. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Modifying the Factory Default Management Network Settings on the USB Key”...
Page 437: Default Ip Service (Conferencing Service)
• Deletion of the Default IP Service, followed by a system reset. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-22. Changes made to any of these parameters only take effect when the RMX unit is reset.
Page 438 Polycom RMX 1500/2000/4000 Getting Started Guide To view or modify the Management Network Service: In the RMX Management pane, click the IP Network Services ( button. In the IP Network Services list pane, double-click the Management Network ( ) entry.
Page 439 Chapter 14-Network Services Modify the following fields: Table 14-1 Default Management Network Service – IP Field Description Network Service Displays the name of the Management Network. This Name name cannot be modified. Note: This field is displayed in all Management Network Properties tabs.
Page 440 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-1 Default Management Network Service – IP (Continued) Field Description Control Unit IP IPv4 The IPv4 address of the RMX Control Address Unit. This IP address is used by the RMX Web Client to connect to the RMX.
Page 441 Chapter 14-Network Services Table 14-1 Default Management Network Service – IP (Continued) Field Description Shelf Management IPv4 The IPv4 address of the RMX Shelf IP Address Management Server. This IP address is used by the RMX Web Client for Hardware Monitoring purposes. The IPv6 address of the RMX Shelf Management Server.
Page 442 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Routers tab. Modify the following fields: Table 14-2 Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default IP Address router. The default router is used...
Page 443 Chapter 14-Network Services Table 14-2 Default Management Network Service – Routers (Continued) Field Description Static Routes IPv4 The system uses Static Routes to Only Table search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router.
Page 444 Polycom RMX 1500/2000/4000 Getting Started Guide Click the DNS tab. Modify the following fields: Table 14-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX Select: •...
Page 445 A maximum of three servers can be defined. Tertiary Server RMX 2000 only: Click the LAN Ports tab. RMX 1500/4000: If you want to modify the LAN Port Speed Settings on an RMX 1500/4000, see "Ethernet Settings” on page 14-30. 14-11...
Page 446 Polycom RMX 1500/2000/4000 Getting Started Guide View or modify the following fields: Table 14-4 Management Network Properties – LAN Ports Parameters Field Description Port Speed The RMX2000 has 3 LAN ports. The administrator can set the speed and transmit/receive mode manually for LAN 2 Port only.
Page 447: Modifying The Default Ip Network Service
Chapter 14-Network Services Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Network type that the RMX connects to • IP address of the RMX Signaling Host •...
Page 448 Polycom RMX 1500/2000/4000 Getting Started Guide The Default IP Service - Networking IP dialog box opens. RMX 2000 Only RMX 4000 Only Modify the following fields: Table 14-5 Default IP Network Service – IP Field Description Network Service The name Default IP Service is assigned to the IP Name Network Service by the Fast Configuration Wizard.
Page 449 Chapter 14-Network Services Table 14-5 Default IP Network Service – IP (Continued) Field Description IP Network Type Displays the network type selected during the First Entry configuration. The Default IP Network icon indicates the selected environment. You can select: • H.323: For an H.323-only Network Service.
Page 450 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers tab are the same as for the Default Management Network. For more information see "Click the Routers tab.” on page 14-8.
Page 451 Chapter 14-Network Services Click the Gatekeeper tab. Modify the following fields: Table 14-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled.
Page 452 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Primary Enter either the gatekeeper’s host Note: Gatekeeper name as registered in the DNS or IP When in IP Address or address.
Page 453 Chapter 14-Network Services Table 14-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Aliases: Alias The alias that identifies the RMX’s Signaling Host within the network. Up to five aliases can be defined for each RMX. Note: When a gatekeeper is specified, at least one alias must be entered in the table.
Page 454 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Ports tab. Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The MCU uses this recommendation along with the number of licensed ports to calculate the port range.
Page 455 Chapter 14-Network Services Table 14-7 Default IP Service – Conferencing – Ports Parameters Field Description Fixed Ports Leave this check box cleared if you are defining a Network Service for local calls that do not require configuring the firewall to accept calls from external entities.
Page 456 Polycom RMX 1500/2000/4000 Getting Started Guide 10 If required, click the QoS tab. Quality of Service (QoS) is important when transmitting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets •...
Page 457 Chapter 14-Network Services 11 View or modify the following fields: Table 14-8 Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configuration and use of the QoS settings. When un-checked, the values of the DSCP (Differentiated Services Code Point) bits in the IP packet headers are zero.
Page 458 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-8 Default IP Service – Conferencing – QoS Parameters Field Description Audio / Video You can prioritize audio and video IP packets to ensure that all participants in the conference hear and see each other clearly. Select the desired priority.
Page 459 Chapter 14-Network Services 12 Click the SIP Servers tab. 13 Modify the following fields: Table 14-9 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
Page 460 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-9 Default IP Network Service – SIP Servers (Continued) Field Description Transport Type Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server: UDP –...
Page 461 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered...
Page 462 Polycom RMX 1500/2000/4000 Getting Started Guide 14 Click the Security tab. 15 Modify the following fields: Table 14-10 Default IP Network Service – Security (SIP Digest) Field Description Authentication Enter the conference, Entry Queue or Meeting Room User Name name as registered with the proxy.
Page 463 Chapter 14-Network Services 16 Optional. To configure the ICE environment, click the SIP Advanced tab. 17 Modify the following fields: Table 14-11 Default IP Network Service – SIP Advanced Field Description Server User Name Enter the RMX User name as defined in the Active Directory.
Page 464 Management Network dialog box as for RMX 2000. RMX 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU. Table 14-12 shows the physical mapping of Port Type to the physical label on the back panel of the RMX 1500.
Page 465 Chapter 14-Network Services The Ethernet Settings dialog box opens. RMX 4000 RMX 1500 RMX 1500/4000: Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. 14-31...
Page 466 Polycom RMX 1500/2000/4000 Getting Started Guide Modify the following field: Table 14-13 Ethernet Settings Parameters Field Description Speed The RMX has 3 LAN ports on the RTM-IP (Management, Signaling and Shelf Management), and additional LAN ports on each media card (RTM LAN) and RTM ISDN cards. The administrator can set the speed and transmit/receive mode manually for these ports.
Page 467: Ip Network Monitoring
Chapter 14-Network Services IP Network Monitoring The Signaling Monitor is the RMX entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU. To monitor signaling status: In the RMX Management pane, click Signaling Monitor ( In the Signaling Monitor pane, double-click Default IP Service.
Page 468 Polycom RMX 1500/2000/4000 Getting Started Guide IP Network Services Properties RMX CS IP (Continued) Table 14-14 – Field Description IPv4 IP Address Default The IP address of the default router. The Router IP default router is used whenever the Address defined static routers are not able to route packets to their destination.
Page 469 Chapter 14-Network Services Click the H.323 tab. The H.323 tab displays the following fields: IP Network Services Properties Table 14-15 – H.323 Field Description Connection State The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper.
Page 470 Polycom RMX 1500/2000/4000 Getting Started Guide IP Network Services Properties Table 14-15 – H.323 (Continued) Field Description Registration The interval in seconds between the Signaling Interval Host’s registration messages to the gatekeeper. This value is taken from either the IP Network Service or from the gatekeeper during registration.
Page 471 Chapter 14-Network Services The SIP Servers tab displays the following fields: IP Network Services Properties Table 14-16 – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails.
Page 472 Polycom RMX 1500/2000/4000 Getting Started Guide The ICE Servers tab displays the following fields: IP Network Services Properties Table 14-17 – ICE Servers Field Description Role The ICE Server’s role is displayed: • STUN password server • STUN Server UDP •...
Page 473: Ipv6 Guidelines
Chapter 14-Network Services Using IPv6 Networking Addresses for RMX Internal and External Entities IPv6 addresses can be assigned to both RMX (Internal) and External Entity addresses. RMX Internal Addresses Default Management Network Service • Control Unit • Signaling Host • Shelf Management •...
Page 474: Lan Redundancy
NIC (Network Interface Card). When a LAN port fails, IP network traffic failure is averted and network or endpoints disconnections do not occur. For example, on RMX 1500 should the LAN 2 port fail on the RTM IP, then LAN 1 is available as a backup.
Page 475: Configuration Requirements
For more information see the Polycom RMX 2000 Hardware Guide, “Installing the RTM LAN” on page 1-43. On RMX 1500, connect the LAN cable to LAN 1 port on the RTM IP. On the RMX 2000/4000 connect the LAN cable to LAN 1 port on the RTM LAN.
Page 476: Hardware Monitor Indications
Multiple Networks. To enable the Multiple Networks option, set the MULTIPLE_SERVICES flag to YES On RMX 1500, when the MULTIPLE_SERVICES flag is set to YES (Multiple Networks option is enabled), the LAN_REDUNDANCY flag must be set to NO.
Page 477: Rmx Network Port Usage
Chapter 14-Network Services Table 14-18 RMX 1500/2000 /4000 RTM LAN LED Indications Status Description Inactive The LAN port is inactive Standby The LAN Redundancy option is enabled and this LAN port is the redundant and in standby mode. In case of failure, this port becomes active.
Page 478 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number Network Time Protocol. Enables access to a time server on the network. H.323 GK 1719 Gatekeeper RAS messages traffic H.323 Q.931 1720 - H.323 Q.931 call...
Page 479 Chapter 14-Network Services Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number Alternative 5060 UDP, Connection to the Yes - in the IP SIP server 60000 alternate SIP Server. service Sometimes port 60000 is used when the system cannot reuse the TCP port.
Page 480: Isdn/Pstn Network Services
Fast Configuration Wizard, which runs automatically if an RTM ISDN card is detected in the RMX during first time power-up. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "First Entry Power-up and Configuration” on page 2-22.
Page 481: Adding/Modifying Isdn/Pstn Network Services
Chapter 14-Network Services • Lecture Mode. • DTMF codes. • Securing of conferences. • Basic cascading between two MCUs using an ISDN link is available and forwarding of DTMF codes can be suppressed. Non Supported Capabilities and Conferencing Features: • NFAS (Non-Facility Associated Signaling) •...
Page 482: Obtaining Isdn/Pstn Required Information
Polycom RMX 1500/2000/4000 Getting Started Guide Obtaining ISDN/PSTN required information Before configuring the ISDN/PSTN Network Service, obtain the following information from your ISDN/PSTN Service Provider: • Switch Type • Line Coding and Framing • Numbering Plan • Numbering Type •...
Page 483 Chapter 14-Network Services The Fast Configuration Wizard sequence begins with the ISDN/PSTN dialog box: Define the following parameters: Table 14-20 ISDN Service Settings Field Description Network Service Specify the service provider’s (carrier) name or any Name other name you choose, using up to 20 characters. The Network Service Name identifies the ISDN/PSTN Service to the system.
Page 484 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-20 ISDN Service Settings (Continued) Field Description Span Type Select the type of spans (ISDN/PSTN) lines, supplied by the service provider, that are connected to the RMX. Each span can be defined as a separate...
Page 485 Chapter 14-Network Services Define the following parameters: Table 14-21 PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
Page 486 Polycom RMX 1500/2000/4000 Getting Started Guide Click Next. The Span Definition dialog box is displayed: Table 14-22 Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF.
Page 487 Chapter 14-Network Services Table 14-22 Span Definition (Continued) Field Description Line Coding Select the PRI line coding method from the list. • For T1 spans, default is B8ZS. • For E1 spans, default is HDB3. Switch Type Select the brand and revision level of switch equipment installed in the service provider’s central office.
Page 488 Polycom RMX 1500/2000/4000 Getting Started Guide 10 Define the following parameters: Table 14-23 Phones Settings Field Description First Number The first number in the phone number range. Last Number The last number in the phone number range. • A range must include at least two dial-in numbers.
Page 489 Chapter 14-Network Services 16 Attach spans to existing Network Services, by marking the appropriate check boxes in the Attached field. Each ISDN/PSTN card can support 7 E1 or 9 T1 PRI lines. 17 Click Next. The Video/Voice Ports dialog box opens. Maximum Current number of...
Page 490: Modifying An Isdn/Pstn Network Service
Polycom RMX 1500/2000/4000 Getting Started Guide Video ports can be converted to voice ports to enable maximized usage of the system’s resources. The conversion ratio is 1:5, up to a maximum of 400 (80 x 5) voice ports. The voice ports are used to connect VoIP and PSTN participants.
Page 491 Chapter 14-Network Services The following ISDN Properties can be modified: — PRI Settings • Net Specific • Dial-out Prefix — Span Definition • Framing • Side • Line Coding • Switch Type — Phones • Dial-in Phone Numbers • MCU CLI —...
Page 492: Network Security
System security can be enhanced by separating the Media, Signaling and Management Networks. RMX 1500/4000 On the RMX 1500 and RMX 4000, Media, Signaling and Management Networks are physically separated to provide enhanced security. The IP Network Service and the Default Management Network have been logically and physically separated from each other.
Page 493: Multiple Network Services
Up to four media and signaling networks can be defined for RMX 4000, or for RMX 2000 and two for RMX 1500. Multiple IP Network Services can be defined, one (RMX 2000/4000) or up to two...
Page 494 Polycom RMX 1500/2000/4000 Getting Started Guide Figure 14-3RMX 4000 - Multiple Network Topology Sample Guidelines • Multiple Services system mode is a purchasable option and it is enabled in the MCU license. • Multiple Services system mode is enabled when the system configuration flag MULTIPLE_SERVICES is added and set to YES.
Page 495 • On the RMX 1500, LAN redundancy cannot be enabled in parallel to Multiple Networks and the LAN_REDUNDANCY flag must be set to NO when the Multiple Networks option is enabled.
Page 496: Resource Allocation And Capacity
Polycom RMX 1500/2000/4000 Getting Started Guide • Maximum number of services that can be defined per RMX platform: Table 14-25 Maximum Number of Network Services per RMX System Management RMX Platform IP Network Services Services RMX 1500 Up to 2...
Page 497: First Time Installation And Configuration
MPM+40 and two thirds will be assigned to the Network Service associated with MPM+80. On RMX 1500 with two Network Services associated with one media card, the resources of the two Network Services associated with one media card are not split between the network services.
Page 498: Upgrading To Version 7.2.X And Multiple Services
Polycom RMX 1500/2000/4000 Getting Started Guide Hardware Installation and Setup — Mount the RMX in a rack. For more details see the RMX 1500/ 2000/4000 Getting Started Guide, "Hardware Installation and Setup” on page 2-11. — Connect the necessary cables. For details, see “RMX Hardware...
Page 499 Chapter 14-Network Services Upgrade the software version to Version and install the activation key that contains the Multiple Services license as described in RMX 1500/2000/4000 Release Notes, “Upgrade Paths to Version 7.2.1” page Place several calls and run conferences to ensure that the system upgrade was completed successfully.
Page 500 Polycom RMX 1500/2000/4000 Getting Started Guide Gather Network Equipment and Address Information - IP Network Services Required Information It is important that before connecting multiple networks and implementing Multiple Services in the RMX, that you obtain the information needed to complete the IP Network Service configuration for each connected network from your network administrator.
Page 501: Rmx Hardware Installation
Chapter 14-Network Services RMX Hardware Installation When connecting the LAN cables of the various networks to the RMX it is recommended to use a color system to differentiate between the networks, for example, using colored cables. RMX 4000 Multiple Services Configuration Connecting the cables to the RTM IP 4000: The following cables are connected to the RTM IP on the rear panel of the RMX 4000:...
Page 502 Polycom RMX 1500/2000/4000 Getting Started Guide Connecting the cables to the RTM LAN: Table 14-28 LAN Connections to the RTM LAN RTM LAN Port Description LAN 1 – LAN 2 Signaling and Media - existing (first) Network Service Figure 14-4 shows the cables connected to the RMX 4000 rear panel, when one RTM ISDN and three RTM LAN cards are installed providing IP and ISDN connectivity.
Page 503: Rmx 2000 Multiple Services Configuration
Chapter 14-Network Services In this case, up to four different IP Network Services can be defined - one for each RTM LAN/RTM ISDN cards installed in the system. Several cards can be assigned to the same IP Network Service. The definition of the network services attached to the RMX unit and which cards are assigned to each network service is defined in the IP Network Service.
Page 504: Rmx 1500 Multiple Services Configuration
Polycom RMX 1500/2000/4000 Getting Started Guide If one LAN port per RTM ISDN/ RTM LAN card is used, up to two different IP Network Services can be defined - one for each installed RTM LAN/RTM ISDN cards. Figure 14-5 shows the cables connected to the RMX 2000 rear panel, when two RTM LAN cards are installed providing IP connectivity.
Page 505: Ip Network Service Definition
Possible Values: YES / NO Default: NO This flag must be manually added to the system configuration and set to YES to enable this option. For more information see the RMX 1500/2000/ 4000 Administrator’s Guide, "Manually Adding and Deleting System Flags”...
Page 506 Polycom RMX 1500/2000/4000 Getting Started Guide The New IP Service - Networking IP dialog box opens. Define the following fields: Table 14-32 IP Network Service - IP Parameters Field Description Network Service Enter the IP Network Service name. Name Note: This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding.
Page 507 Chapter 14-Network Services Table 14-32 IP Network Service - IP Parameters Field Description IP Network Type Select the IP Network environment. You can select: • H.323: For an H.323-only Network Service. • SIP: For a SIP-only Network Service. • H.323 & SIP: For an integrated IP Service. Both H.323 and SIP participants can connect to the MCU using this service.
Page 508 Polycom RMX 1500/2000/4000 Getting Started Guide Table 14-32 IP Network Service - IP Parameters Field Description Media Card 2 IP If only one network is connected to this media card, Address it is enough to assign one media card to this (RMX 2000/4000) Network Service.
Page 509 All the flags must be manually added to this dialog box. For a detailed description of the flags and how to add them, see the RMX 1500/2000/4000 Administrator’s Guide, "Manually Adding and Deleting System Flags” on page 19-21. Flags defined per Network Service override their general definition in the System Configuration.
Page 510 Define the routers used in this network and that are other than the routers defined in the Management Network. The field definitions of the Routers tab are the same as for the Default Management Network. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Click the Routers tab.” on page 14-16. 14-76...
Page 511 Chapter 14-Network Services Click the DNS tab. Modify the following fields: Table 14-33 Default Management Network Service – DNS Field Description Service Host Enter the host name of this network Service. Each Name Network Service must have a unique Host Name otherwise an error message is displayed.
Page 512 The routers must support QoS in order for IP packets to get higher priority. The field definitions of the QoS tab are the same as for the Default IP Network Service. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "If required, click the QoS tab.” on page 14-22.
Page 513 SIP Server instead of its name. The field definitions of the SIP Servers tab are the same as for the Default IP Network Service. For more information see the RMX 1500/ 2000/4000 Administrator’s Guide, "Click the SIP Servers tab.” on page 14-25.
Page 514: Setting A Network Service As Default
Polycom RMX 1500/2000/4000 Getting Started Guide 18 Click the OK button. The new Network Service is added to the IP Network Services list pane. Setting a Network Service as Default The default Network Service is used when no Network Service is selected for the following: •...
Page 515 RMX 1500/4000. For more details, see RMX 1500/2000/4000 Administrator’s Guide, "Ethernet Settings” on page 14-30. RMX 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU.
Page 516: Conference Profile
Polycom RMX 1500/2000/4000 Getting Started Guide Conference Profile Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server by selecting for each of the conferencing entities whether it will register with the SIP server.
Page 517: Gateway Profiles
Chapter 14-Network Services Gateway Profiles To enable the RMX to call the destination endpoint/MCU via IP connection, the Network Service for the call must be selected in the Gateway Profile dialog box. The Network Service set as default is used if no other Network Service is selected.
Page 518: Hardware Monitor
Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in RMX 1500/2000 and up to four in RMX 4000). Double-clicking a Network Service, displays it properties and status.
Page 519: Defining Dial Out Participants
Chapter 14-Network Services Conferencing Each conference on the RMX can host participants from the different IP Network networks simultaneously. Defining Dial Out Participants When defining dial out participants, you can select the Network Service to place the call according to the network to which the endpoint pertains. If the endpoint is located on a network other than the selected network, the participant will not be able to connect.
Page 520: Reserving Video Resources For A Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Reserving Video Resources for a Conference When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve the required resources. If no Network Service is selected, the default Network Service is used.
Page 521: Resource Report
Chapter 14-Network Services Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format. The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system. You can select the graph to display: select either Totals (default) or the Network Service.
Page 522 Polycom RMX 1500/2000/4000 Getting Started Guide 14-88...
Page 523: Ivr Services
IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue.
Page 524: Ivr Services List
Polycom RMX 1500/2000/4000 Getting Started Guide • Optional. Create the Entry Queue IVR Service and upload the required video slide and voice messages. When upgrading the RMX software version new DTMF Codes and voice messages are not automatically added to existing IVR Services in order to avoid conflicts with existing DTMF codes.
Page 525 Chapter 15-IVR Services IVR Services List Pane IVR Toolbar Access to IVR Services list and customization 15-3...
Page 526: Ivr Services Toolbar
Polycom RMX 1500/2000/4000 Getting Started Guide IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: Table 15-1 IVR Toolbar buttons Button Button Name Descriptions New Conference To create a new Conference IVR Service.
Page 527 Chapter 15-IVR Services The RMX is shipped with a default language (English) and all the prompts and messages required for the default IVR Services, conference and Entry Queues shipped with the system. You can add languages to the list of languages for which different messages are downloaded to the MCU and IVR Services are created.
Page 528 Polycom RMX 1500/2000/4000 Getting Started Guide In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters. Click OK.
Page 529 Chapter 15-IVR Services In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. In the IVR Message Category list, select the category for which the audio file is uploaded. In the Message Type list, select the message type for which the uploaded message is to be played.
Page 530 Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-2 IVR Message Types by Message Category (Continued) Message Message Type Message Category General Messages played for system related event notifications, for example, notification that the conference is locked. Upload the files for the voice messages that are played when an event occurs during the conference.
Page 531: Defining A New Conference Ivr Service
Chapter 15-IVR Services Optional. You can play a .wav file by selecting the Play button ( 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.
Page 532 Polycom RMX 1500/2000/4000 Getting Started Guide Defining a New Conference IVR Service To define a new Conference IVR Service: On the IVR Services toolbar, click the New Conference IVR Service button. The New Conference IVR Service - Global dialog box opens.
Page 533 Chapter 15-IVR Services Table 15-3 Conference IVR Service Properties - Global Parameters Field/Option Description External Server You can configure the IVR Service to use an external Authentication database application to verify a participant’s right to join the conference. For more information, see Appendix D: "Conference Access with External Database Authentication”...
Page 534 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue.
Page 535 Chapter 15-IVR Services Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. Select the appropriate *.wav audio file and then click the Open button. Optional. You can play a .wav file by selecting the Play button In the Install File dialog box, click Yes to upload the file to the MCU memory.
Page 536 Polycom RMX 1500/2000/4000 Getting Started Guide Select the various voice messages and options for the chairperson connection. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
Page 537 Chapter 15-IVR Services The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference. 12 Select the MCU behavior for password request for Dial-in and Dial- out participant connections.
Page 538 Polycom RMX 1500/2000/4000 Getting Started Guide 13 Select the various audio messages that will be played in each case. Table 15-5 New Conference IVR Service Properties - Conference Password Parameters Option Description Request Select the audio file that prompts the participant for Password the conference password.
Page 539 Chapter 15-IVR Services 15 To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled. 16 From the list, select the audio file to be assigned to the event/ indication.
Page 540 Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-6 Conference IVR Service Properties - General Voice Messages Message Type Description Change This voice menu is played when the participants Passwords Menu requests to change the conference password. This message details the steps required to complete the procedure.
Page 541 Chapter 15-IVR Services Table 15-6 Conference IVR Service Properties - General Voice Messages Message Type Description Mute All Off This message is played to the conference to inform all participants that they are unmuted (when Mute All is cancelled). Mute All On Informs all participants that they are muted, with the exception of the conference chairperson.
Page 542 Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-6 Conference IVR Service Properties - General Voice Messages Message Type Description Self Mute A confirmation message that is played when participants request to mute their line. Self Unmute A confirmation message that is played when participants request to unmute their line.
Page 543 Chapter 15-IVR Services 21 Click the arrow to open the Message File list and select the appropriate audio file. Table 15-7 Conference IVR Service Properties - Roll Call Messages Roll Call Description Message Roll Call Record Requests participants to state their name for recording, when they connect to the conference.
Page 544: Ivr Tone Notifications
Polycom RMX 1500/2000/4000 Getting Started Guide IVR Tone Notifications Roll Call announcements played upon a participant’s connection or disconnection from a conference (Entry and Exit announcements) can be replaced by tones. These tones can be used as notification when participants join or leave the conference but the identification of the participant is not required.
Page 545 Chapter 15-IVR Services Select Enable Tones, or select None to disable the Roll Call and Notification options. If None is selected, all Roll Call and Tone Notification options are disabled. If Enable Tones is selected, the dialog box changes to display the tone notification options.
Page 546 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported.
Page 547 Chapter 15-IVR Services — The source images for the high resolution slides must be in *.bmp or *.jpg format. — If the uploaded slides are not of the exact SD or HD resolution, an error message is displayed and the slides are automatically cropped or enlarged to the right size.
Page 548 ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 549 Chapter 15-IVR Services Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. • This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson.
Page 550 Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-10 New Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Play Help Menu Enable Roll Call Chairperson Disable Roll Call Chairperson Roll Call Review Names Chairperson Roll Call Stop Review Names...
Page 551 It is strongly advised that the Touch Control Prefix DTMF code (*#) not be changed. • The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.
Page 552: Entry Queues Ivr Service
Polycom RMX 1500/2000/4000 Getting Started Guide 11 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 12 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.
Page 553 Chapter 15-IVR Services The New Entry Queue IVR Service - Global dialog box opens. Fill in the following parameters: Table 15-11 Entry Queue IVR Service Properties - Global Parameters Option Description Entry Queue (Mandatory) Enter the name of the Entry Queue Service Name Service.
Page 554 Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-11 Entry Queue IVR Service Properties - Global Parameters Option Description Number of User Enter the number of times the participant is able to Input Retries respond to each menu prompt before the participant is disconnected from the MCU.
Page 555 Chapter 15-IVR Services Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. Select the voice messages: Table 15-12 Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Prompts the participant for the conference ID. Conference ID Retry Conference When the participant entered an incorrect...
Page 556 Polycom RMX 1500/2000/4000 Getting Started Guide The New Entry Queue IVR Service - General dialog box opens. The administrator can enable an audio message that informs the participant of the lack of Video Resources in the RMX and that he/she is being connected as Audio Only.
Page 557 Chapter 15-IVR Services If you wish to modify the flag value, the flag must be added to the System Configuration file. For more information see the "Modifying System Flags” on page 19-5. 10 Enter the message Name and Message File name for the Audio Only message: —...
Page 558 Polycom RMX 1500/2000/4000 Getting Started Guide The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 on page 15-12. The video slide must be in a .jpg or .bmp file format. For more information, see "Creating a Welcome Video Slide”...
Page 559 Chapter 15-IVR Services Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default. The IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type.
Page 560 Polycom RMX 1500/2000/4000 Getting Started Guide Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service. The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default service.
Page 561: Replacing The Music File
Chapter 15-IVR Services Replacing the Music File The RMX is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference.
Page 562: Creating Audio Prompts And Video Slides
Polycom RMX 1500/2000/4000 Getting Started Guide Select the appropriate audio *.wav file and then click the Open button. The selected file name is displayed in the Install Music File dialog box. Optional. You can play the selected file by clicking the Play button.
Page 563 Chapter 15-IVR Services On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. To define the recording format, click File > Properties. The Properties for Sound dialog box opens. Click the Convert Now button. The Sound Selection dialog box opens.
Page 564 Polycom RMX 1500/2000/4000 Getting Started Guide In the Attributes list, select 16.000 kHz, 16Bit, Mono. To save this format, click the Save As button. The Save As dialog box opens. Select the location where the format will reside, enter a name and then click OK.
Page 565 Chapter 15-IVR Services Click the Record button. The system starts recording. Start narrating the desired message. For all audio IVR messages, stop the recording anytime up to 3 minutes (which is the maximum duration allowed for an IVR voice message). If the message exceeds 3 minutes it will be rejected by the RMX unit.
Page 566: Creating A Welcome Video Slide
15-35 To upload your video slide to the RMX, see step 12 on If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...
Page 567: Default Ivr Prompts And Messages
Chapter 15-IVR Services Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 15-13 Default IVR Messages Message Type Message Text File Name General Welcome “Welcome to unified General_ Message conferencing.” Welcome.wav Chairperson “For conference Chairperson Chairperson_ Identifier Request...
Page 568 Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Mute All On “All conference participants are Mute_All_On.wav now muted.” Mute All Off “All conference participants are Mute_All_Off.wav now unmuted.” End Time Alert “The conference is about to...
Page 569 Chapter 15-IVR Services Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Chairperson Help “The available touch-tone Chairperson_ Menu keypad actions are as follows: Help_Menu.wav • To exit this menu press any key. • To request private assistance, press star, zero.
Page 570: Volume Control Of Ivr Messages, Music And Roll Call
Polycom RMX 1500/2000/4000 Getting Started Guide Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Roll Call Left “...has left the conference.” Roll_Call_Left .wav Roll Call Review “The conference participants Roll_Call_ are...” Review.wav Request “Please enter your conference...
Page 571 Chapter 15-IVR Services To control the volume of IVR music, messages and Roll Call: Modify the values of the System Flags listed in Table 15-14 by clicking  the menu Setup > System Configuration. If these flags do not appear in the System Flags list, they must be manually added.
Page 572 Polycom RMX 1500/2000/4000 Getting Started Guide 15-50...
Page 573 CDR file in UTF8. The application that reads the CDR must support Unicode. The Polycom RMX can store details of up to 2000 (RMX 1500/2000) or 4000 (RMX 4000) conferences. When this number is exceeded, the system overwrites conferences, starting with the earliest conference.
Page 574: The Cdr File
Polycom RMX 1500/2000/4000 Getting Started Guide The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two formats: • Unformatted data – Unformatted CDR files contain multiple records in “raw data” format. The first record in each file contains general conference data.
Page 575: Cdr File Contents
ID, and the participant capabilities used to connect to the conference. To enable compatibility for applications that written for the MGC family, the Polycom RMX CDR file structure is based on the MGC CDR file structure. The unformatted and formatted text files contain basically the same information.
Page 576: Viewing The Conference Records
Polycom RMX 1500/2000/4000 Getting Started Guide • For reading clarity, in a few instances, a single field in the unformatted file is converted to multiple fields in the formatted text file, and in other cases, multiple fields in the unformatted file are combined into one field in the formatted file.
Page 577 Chapter 16-The Call Detail Record (CDR) Utility The following fields are displayed: Table 16-1 Conference Record Fields Field Description Display Name The Display Name of the conference and an icon indicating whether or not the CDR record has been retrieved and saved to a formatted text file. The following icons are used: The CDR record has not been saved.
Page 578: Refreshing The Cdr List
Polycom RMX 1500/2000/4000 Getting Started Guide Table 16-1 Conference Record Fields (Continued) Field Description File Retrieved Indicates whether the conference record was retrieved to a formatted text file. (Yes/No) Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh.
Page 579: Retrieving And Archiving Conference Cdr Records
Chapter 16-The Call Detail Record (CDR) Utility Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 16-2). Alternatively, select the record to retrieve, and then click the appropriate button on the toolbar (as detailed in Table 16-2).
Page 580 Polycom RMX 1500/2000/4000 Getting Started Guide 16-8...
Page 581: Gateway Calls
Gateway Calls The RMX can be used as a gateway that provides connectivity across different physical networks and translates multiple protocols for point- to-point rich media communications. The RMX supports the widest range of video and audio algorithms. It allows sites with different frame rates, connection speeds, audio algorithms, video resolutions and network protocols to transparently connect with one another.
Page 582: Call Flows
Polycom RMX 1500/2000/4000 Getting Started Guide • Forwarding of DTMF codes from the Gateway Session to a conference running on another gateway, MCU or DMA. This enables the participant to enter the required conference and/or chairperson password when connecting to another conference.
Page 583: Direct Dialing
Chapter 17-Gateway Calls Direct Dialing The calling endpoint enters the dialing string that includes the access numbers to the RMX Gateway Profile and the number of the destination endpoint. Up to 10 destination numbers can be entered in one string. The call connects to the RMX Gateway Profile and a Gateway Session is created.
Page 584 Polycom RMX 1500/2000/4000 Getting Started Guide Dialing from H.323 Endpoints Figure 17-1Dialing String and Call Flow from H.323 Endpoint to One, Two or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string.
Page 585 Chapter 17-Gateway Calls [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number. The dialing string: [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]..*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456.
Page 586 [MCU prefix in SIP Proxy][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. 17-6...
Page 587 If using the IP address of the RMX signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22. To invite two participants IP: 3456 and ISDN: 9251444, enter: 2000*3456*9251444@service.polycom.com. To invite two participants IP: 3456 and PSTN: 9251234, enter: 912000*3456**9251234@service.polycom.com. Gateway IVR Can be used by IP endpoints when the destination dialing string includes the address of the MCU only.
Page 588 Polycom RMX 1500/2000/4000 Getting Started Guide Once the participant is connected to the Gateway Profile and hears the IVR message requesting the destination number, using the DTMF input keypad, the participant enters the number of the destination endpoint followed by the # key. PSTN numbers are identified by an * before the number.
Page 589: Isdn Participants
Chapter 17-Gateway Calls ISDN Participants Two dialing methods are available to ISDN/PSTN participants: • Via Gateway IVR • Direct with automatically generated destination dial strings from dial-in strings. This dialing method is available from Version 7.1 and is supported on RMX with MPM+ and MPMx cards. In addition, PSTN participants can dial the Gateway IVR and can use the MCU or DMA prefix in the gatekeeper together with the conference ID/ endpoint alias as the destination string to simplify the input.
Page 590 Polycom RMX 1500/2000/4000 Getting Started Guide Dialing from ISDN/PSTN Endpoints Figure 17-4Dialing String and Call Flow from ISDN Endpoint to IP Endpoint [GW Profile ISDN/PSTN number] - the dial-in number assigned to the Gateway Profile, including the required country and area codes.
Page 591 Chapter 17-Gateway Calls Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers ISDN/PSTN participants can call the destination endpoints without interaction with the IVR of the gateway. This dialing method is enabled when the administrator configures the Gateway Profile to automatically generate the dial string of the destination endpoint or Meeting Room on the DMA by truncating the dial in string and replacing the truncated digits by other digits that can be used as the destination number.
Page 592: Interoperability With Cma
* and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the CMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations”.
Page 593: Configuring The Gateway Components On The Rmx
Chapter 17-Gateway Calls Configuring the Gateway Components on the RMX To enable gateway calls in the RMX, the following components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections.
Page 594 IVR service. Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RMX 1500/2000/4000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on page 15-10.
Page 595 Chapter 17-Gateway Calls 10 For a gateway IVR Service, select the audio file for the following message types: Table 17-1 Conference IVR Service Properties - Gateway General Voice Messages Message Type Description Enter Destination Prompts the calling participant for the destination number.
Page 596 RMX 1500/2000/4000 Administrator’s Guide. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 597: Defining The Conference Profile For Gateway Calls
Chapter 17-Gateway Calls Defining the Conference Profile for Gateway Calls The Conference Profile that will be later assigned to the Gateway Profile determine the parameters of the gateway call, such as the line rate and video resolution and if to automatically terminate the gateway session when one participant or no participants are connected to the Gateway Session.
Page 598: Defining The Gateway Profile
Polycom RMX 1500/2000/4000 Getting Started Guide Set the Auto Terminate - At the End option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected. For more details, see Table 1-5, “New Profile - Advanced Parameters,”...
Page 599 Chapter 17-Gateway Calls The New Gateway Profile dialog box opens. Define the following parameters: Table 17-3 New Gateway Profile Properties Option Description Display Name Enter a unique-per-MCU name for the Gateway Profile in native language character sets to be displayed in the RMX Web Client. The system automatically generates an ASCII name for the Display Name field that can be modified using Unicode encoding.
Page 600 Polycom RMX 1500/2000/4000 Getting Started Guide Table 17-3 New Gateway Profile Properties (Continued) Option Description Routing Name The Routing Name is defined by the user, however if no Routing Name is entered, the system will automatically assign a new name when the Profile is saved as follows: •...
Page 601 Chapter 17-Gateway Calls Table 17-3 New Gateway Profile Properties (Continued) Option Description Gateway Dial Select the communication protocols to be used for out Protocols dialing out to the destination participant(s). The system starts by connecting the participant using the first selected protocol. If the call is not answered or it cannot be completed using one communication protocol, the system will try to connect the endpoint using the next communication protocol in the following...
Page 602 Polycom RMX 1500/2000/4000 Getting Started Guide Table 17-3 New Gateway Profile Properties (Continued) Option Description First Phone Enter the first number in the Dial-in number range to Number be used for dialing into the gateway. This number must be part of the dial-in number range defined in the selected ISDN/PSTN Network Service.
Page 603: System Configuration
265555. Click OK. The new Gateway Profile is added to the list. System Configuration For details about adding and modifying system flags, see RMX 1500/2000/ 4000 Administrator’s Guide, "Manually Adding and Deleting System Flags” on page 19-21 Displaying the Connection Information You can hide the connection indications displayed on the participant’s...
Page 604: Monitoring Ongoing Gateway Sessions
Profile, are listed in the ongoing Conferences list pane. Gateway Sessions are monitored in the same way as the conferences. For more details on monitoring conferences, see RMX 1500/2000/4000 Administrator’s Guide, "Conference Level Monitoring” on page 11-2. Additional ISDN and PSTN Participants cannot dial in directly to the Gateway Session once it was started.
Page 605: Gateway Session Parameters
Chapter 17-Gateway Calls A Maximum of 32 characters can be displayed for connection indications. If the displayed information is longer than 32 characters the text is truncated. If the system dials out to only one destination endpoint, the dialed number is not shown, only the connection status. If the destination endpoint is ISDN, the system displays the connection progress in percentages, where the percentages represent various stages in the connection process as follows:...
Page 606: Connected Participant Parameters
Polycom RMX 1500/2000/4000 Getting Started Guide • The Gateway Profile display name. For example, Default_GW_Session • (number) where the number is a gateway conference counter. For example: if the Gateway Profile display name is Default_GW_Session, the conference name will be GW_Default_GW_Session(001).
Page 607 RMX gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper. Figure 19 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example: Figure 1 shows the call flow assuming the following parameters:...
Page 608: Calling The Dma Via Gateway Ivr
265555 Calling the DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers.
Page 609: Automatic Dial String Generation
DMA in order to connect to the required DMA Meeting Room. When this configuration option is selected, the participant does not need to interact with the IVR Service. Figure 18 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String 17-29...
Page 610: Pstn Dial-In Using Gk Prefix
Polycom RMX 1500/2000/4000 Getting Started Guide Example: Figure 1 shows the call flow assuming the following parameters: First Dial-in Number 5705550 Last Dial-in Number 5705560 Use Dial-in Numbers as Destination ID Selected PSTN participant dials (212)5705555 Destination Prefix (DMA Gatekeeper)
Page 611 Chapter 17-Gateway Calls Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room Dialing from an ISDN endpoint to a specific IP endpoint using the Gateway Profile is a two-step process (dialing to the Gateway and then entering the number of the destination IP endpoint). When dialing to specific IP endpoints you can simplify the dialing process by creating the appropriate Meeting Room.
Page 612 Polycom RMX 1500/2000/4000 Getting Started Guide • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. 17-32...
Page 613 Chapter 17-Gateway Calls • The dial-out IP endpoint is added to the Meeting Room’s Participants list. 17-33...
Page 614 Polycom RMX 1500/2000/4000 Getting Started Guide 17-34...
Page 615: Rmx Manager Application
Slow operation and disconnections that can be caused by the anti- phishing component of various antivirus applications. Installing the RMX Manager The RMX Manager application can be downloaded from one of the RMX systems installed in your site or from Polycom web site at http://www.polycom.com/support. 18-1...
Page 616 Programs. New RMX Installation Note The RMX Installation and First Entry Configuration must be completed before installing the RMX Manager application. For more details, see the RMX 1500/ 2000/4000 Getting Started Guide, Chapter 2, “First Time Installation and Configuration”. Once the connection to the RMX unit is established and the Login window is displayed, the RMX Manager application can be installed.
Page 617 Chapter 18-RMX Manager Application The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. Link to Manager Installer Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation.
Page 618 Polycom RMX 1500/2000/4000 Getting Started Guide The Install dialog box is displayed. Click Install. The installation proceeds. 18-4...
Page 619 Chapter 18-RMX Manager Application The installation completes, the application loads and the RMX Manager – Welcome screen is displayed. This screen is displayed only on first entry. Once the language is selected, this screen is skipped the next time you start the RMX Manager application.
Page 620 Display Name. — IP Address of the MCU’s control unit — Product Type - The MCU type: RMX 1500/RMX 2000/RMX 4000. Before connecting to the MCU for the first time, the RMX type is unknown so RMX is displayed instead as a general indication.
Page 621: Starting The Rmx Manager Application
To use the Windows Start menu: Click Start > Programs. If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs > Polycom > RMX Manager. 18-7...
Page 622: Connecting To The Mcu
Authorization Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 623 Chapter 18-RMX Manager Application To connect the RMX Manager to an MCU: In the MCUs pane or screen, use one of the following methods: Double-click the MCU icon. Select the RMX to connect and click the Connect MCU button. Right-click the MCU icon and then click Connect MCU. If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the RMX, and the RMX Manager Main Screen is...
Page 624 Polycom RMX 1500/2000/4000 Getting Started Guide If you are connecting to any MCU from the MCUs pane in the RMX Manager Main screen and have defined the Username and Password for the connecting MCU, the MCU icon changes to connected and its status, type and number of audio and video resources are displayed in the MCUs pane.
Page 625: Rmx Manager Main Screen
Chapter 18-RMX Manager Application RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane. As in the RMX Web Client, the panes are displayed according to the Authorization Level of the logged in User.
Page 626: Mcus Pane
Polycom RMX 1500/2000/4000 Getting Started Guide MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. For each listed MCU, the system displays the following information: • MCU Display Name - the name of the MCU and its icon according to its type and connection status.
Page 627: Conferences Pane
— Major - The MCU has a major problem. MCU behavior could be affected and attention is required. • Product Type - The MCU type: RMX 1500/2000/4000. Before connecting to the MCU for the first time, the RMX type is unknown so RMX is displayed instead as a general indication.
Page 628: Rmx Management
Polycom RMX 1500/2000/4000 Getting Started Guide The Conferences list toolbar contains the following buttons: Save Conference Start/Resume/Pause Recording to Template Stop Recording Delete Conference New Conference Toolbar List Headers MCU Name Conference Data If Conference Recording is enabled the following buttons are enabled: •...
Page 629: Status Bar
Chapter 18-RMX Manager Application List Pane The List pane displays details of the participants connected to the conferences selected in the Conferences pane or the item selected in RMX Management pane. The title of the pane changes according to the selected item.
Page 630 The number of Video and Voice ports in use. • The High Port Usage threshold. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Port Usage Gauges” on page 3-8. MCU State The MCU State indicator displays the status of the selected MCU.
Page 631: Adding Mcus To The Mcus List
The Conference Templates pane is initially displayed as a closed tab. The name of the selected RMX and the number of saved Conference Templates is indicated on the tab. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Conference Templates” on page 3-10. Adding MCUs to the MCUs List The RMX Manager can connect to one or several RMX units simultaneously.
Page 632 Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entry Configuration. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Modifying the Factory Default Management Network Settings on the USB Key” on page 2-9.
Page 633: Starting A Conference
Chapter 18-RMX Manager Application Table 2 MCU Properties (Continued) Field Description Remember Login This check box is automatically selected, and it enables the usage of the user name and password entered in this dialog box when connecting to the RMX. If this check box is cleared, the user is prompted for the user name and password when connecting to this RMX unit.
Page 634: Starting A Conference From The Conferences Pane
Polycom RMX 1500/2000/4000 Getting Started Guide — A Meeting Room is a conference that is saved on the MCU. It remains in passive mode until it is activated by the first participant, or the meeting organizer, dialing in. For more information about Meeting Rooms, see "Meeting Rooms” on page 4-1.
Page 635 If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-15. 18-21...
Page 636: Starting A Reservation
In the RMX Management pane, click the Reservation Calendar button ( The Reservation Calendar is displayed. Name of selected MCU Click the New Reservation ( ) button. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Reservation” on page 3-29. 18-22...
Page 637 Chapter 18-RMX Manager Application Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU. To start an ongoing conference or a reservation from a Template: In the MCUs pane, select the MCU to run the conference.
Page 638: Monitoring Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide Monitoring Conferences When MCUs are connected to the RMX Manager, they are automatically monitored, that is, any ongoing conference that is started on that MCU is automatically added to the Conferences pane and its participants are monitored.
Page 639: Grouping The Participants By Mcu
Chapter 18-RMX Manager Application Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences. To change the display mode for the Participants pane: >> On the RMX menu, click View > Group by MCU. The Participants pane display changes accordingly.
Page 640: Start Monitoring/Stop Monitoring
Polycom RMX 1500/2000/4000 Getting Started Guide Start Monitoring/Stop Monitoring By default, all conferences running on connected RMXs are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane.
Page 641: Modifying The Mcu Properties
Chapter 18-RMX Manager Application Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU name, IP address or Secured mode. Use this procedure to add the Username and Password to the properties of the MCU that was automatically added to the MCU list when installing the RMX Manager.
Page 642: Removing An Mcu From The Mcus Pane
Polycom RMX 1500/2000/4000 Getting Started Guide Select the MCU to disconnect and click the Disconnect MCU button. Right-click the MCU icon and then click Disconnect MCU. The MCU icon changes to disconnected and any ongoing conference running on that MCU will not be monitored in this RMX Manager;...
Page 643: Changing The Rmx Manager Language
Chapter 18-RMX Manager Application Changing the RMX Manager Language If needed, you can change the language of the RMX Manager menus and dialog boxes. To select a language: On the RMX Manager menu, click Setup > Customize Display Settings > Multilingual Settings. The Multilingual Settings dialog box opens, displaying the current language selection.
Page 644: Import/Export Rmx Manager Configuration
Polycom RMX 1500/2000/4000 Getting Started Guide Import/Export RMX Manager Configuration The RMX Manager configuration that includes the MCU list and the multilingual selection can be save to any workstation/PC on the network and imported to any Multi-RMX Manager installed in the network. This enables the creation of the MCUs list once and distributing it to all RMX Manager installations on the network.
Page 645 Chapter 18-RMX Manager Application To Import the RMX Manager Configuration: In the Multi-RMX Manager, click the Import RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Import RMX Manager Configuration. The Import RMX Manager Configuration dialog box opens. Click the Browse button to select the saved file, or enter the required path in the Export Path box.
Page 646 Polycom RMX 1500/2000/4000 Getting Started Guide Installing RMX Manager for Secure Communication Mode The RMX Manager cannot be downloaded from a site, operating in Secure Communication Mode, without a valid TLS certificate. The following procedure describes how to obtain a TLS certificate and download the RMX Manager from a site operating in Secure Communication Mode.
Page 647 Chapter 18-RMX Manager Application Clear the Secured RMX Communication check box. Click OK. Click the DNS tab. MCU Host Name Local Domain Name Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created.
Page 648 Polycom RMX 1500/2000/4000 Getting Started Guide Create a Certificate Request. For more information, see Guide, "Purchasing a Certificate” on page F-1. Certificates can also be created and issued using an Internal Certificate Authority. For more information see “Using an Internal Certificate Authority”...
Page 649 Chapter 18-RMX Manager Application Install the certificate. For more information, see Appendix F, "Installing the Certificate” on page F-3. Set the RMX to Secure Communication Mode In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double click the Management Network entry.
Page 650 Polycom RMX 1500/2000/4000 Getting Started Guide The Management Network Properties dialog box is displayed. Select the Secured RMX Communication check box. Click OK. Reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed.
Page 651: Using An Internal Certificate Authority
Chapter 18-RMX Manager Application Using an Internal Certificate Authority If your TLS certificate was created and issued by an Internal Certificate Authority, it may not be seen as having been issued by a trusted Certificate Authority. The RMX Manager is not downloaded successfully and a warning is received stating that the certificate was not issued by a trusted Certificate Authority.
Page 652 Polycom RMX 1500/2000/4000 Getting Started Guide The Certificate Export Wizard is displayed. Click the Next button. The Export File Format dialog box is displayed. Select Base-64 encoded X.509 (.CER). Click the Next button. 18-38...
Page 653 Chapter 18-RMX Manager Application The File to Export dialog box is displayed. In the File Name field, enter the file name for the exported certificate. Click the Next button. 10 The final Certificate Export Wizard dialog box is displayed. 11 Click the Finish button. 18-39...
Page 654 Polycom RMX 1500/2000/4000 Getting Started Guide The successful export message is displayed. 12 Click the OK button. 18-40...
Page 655: System And Participant Alerts
RMX Administration and Utilities System and Participant Alerts The RMX alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert.
Page 656: System Alerts
Polycom RMX 1500/2000/4000 Getting Started Guide The System Alerts indication bar blinks red prompting the user to view the active alarms. Once viewed, the System Alerts indication bar becomes statically red until the errors have been resolved in the MCU.
Page 657 Chapter 19-RMX Administration and Utilities Table 19-1 Active Alarms Pane Columns (Continued) Field Description Category Lists the type of error. The following categories may be listed: • File – indicates a problem in one of the files stored on the MCU’s hard disk. •...
Page 658: Participant Alerts
Click the red blinking Participants Alerts indication bar. The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the RMX 1500/2000/4000 Getting Started Guide - "Participant Level Monitoring” on page 3-55. 19-4...
Page 659: Modifying System Flags
Chapter 19-RMX Administration and Utilities To resolve participant issues that created the Participant Alerts, the administrator can either Connect , Disconnect or Delete participant. System Configuration The system’s overall behavior can be configured by modifying the default values of the System Flags. For flag changes to take effect, the MCU must be reset.
Page 660 Polycom RMX 1500/2000/4000 Getting Started Guide In the following flags can be modified: MCMS_PARAMETERS tab, the Table 19-2 System Flags – MCMS_PARAMETERS Flag Description ALLOW_NON_ If YES, allows non-encrypted participants to ENCRYPT_PARTY_IN_ connect to encrypted conferences. ENCRYPT_CONF Default: No ALLOW_NON_ENCRYPT...
Page 661 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description AUTHENTICATE_USER If the external database application is to be used to verify that operators are authorized to log in to the MCU, set the value of this flag to YES.
Page 662 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description CHANGE_AD_HOC_CO The duration of an ad-hoc conference* can NF_DURATION be configured on a system level by setting the flag to one of the following values (in minutes): 60 (default), 90, 180 and 270.
Page 663 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_EXTERNAL_ If YES, the RMX connects to an external database application, to validate the DB_ACCESS participant’s right to start a new conference or access a conference. Default: NO ENABLE_AUTO_ Allow conferences running on the RMX to be...
Page 664 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description EXTERNAL_ Version 4.x and earlier - enter the IP CONTENT_IP address of the CMA server. Version 5.0 - enter the IP address of the CMA server in the format: http://[IP address of the CMA server].
Page 665 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description EXTERNAL_DB_PORT The external database server port used by the RMX to send and receive XML requests/ responses. For secure communications set the value to 443. Default: 5005. FADE_IN_FADE_OUT Enables or disables the transition format between speakers in a Continuous Presence...
Page 666 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description HD_THRESHOLD_ Sets the minimum bit rate required by BITRATE endpoints to connect to an HD Conference. Endpoints that cannot support this bit rate are connected as audio only.
Page 667 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description ISDN_IDLE_CODE_T1 The Idle code (silent), transmitted on the ISDN T1 B channels, when there is no transmission on the channels. Default: 0x13 ISDN_NUM_OF DIGITS When using ISDN Overlap sending dialing mode, this field holds the number of digits to be received by the MCU.
Page 668 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description LEGACY_EP_ Defines the video layout to be displayed on CONTENT_DEFAULT_ the screen of the legacy endpoints when LAYOUT switching to Content mode. Default value: CP_LAYOUT_1P7 (1+7).
Page 669 The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RMX 1500/POLYCOM RMX 2000/ POLYCOM RMX 4000 depending on the product type. MIN_H239_HD1080 Used to set the threshold line rate for HD...
Page 670 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description MS_ENVIRONMENT If YES, sets the RMX SIP environment to integrate with Microsoft OCS solution. Default: NO MULTIPLE_SERVICES Determines whether the Multiple Services option is be activated once the appropriate license is installed.
Page 671 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_ID_ The minimum number of digits that the user MIN_LEN must enter when manually assigning an ID to a conference. Range: 2-16 (Default: 4) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99.
Page 672 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description PASSWORD Determines the display of a warning to the _EXPIRATION user of the number of days until password _WARNING_DAYS expiration. Value: between 0 and 14 days.
Page 673 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description SESSION If there is no input from the user or if the _TIMEOUT_IN connection is idle for longer than the number _MINUTES of minutes specified by this flag, the connection to the RMX is terminated.
Page 674 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description USER Defines the duration of the Lockout of the _LOCKOUT user. _DURATION Value: 0 - 480 _IN_MINUTES 0 means permanent User Lockout until the administrator re-enables the user within the system.
Page 675: Manually Adding And Deleting System Flags
Chapter 19-RMX Administration and Utilities Manually Adding and Deleting System Flags To add a flag: In the System Flags dialog box, click the New Flag ( ) button. The New Flag dialog box is displayed. In the New Flag field enter the flag name. In the Value field enter the flag value.
Page 676 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description BONDING_NUM_CHAN The number of channels in the bonding group NELS _IN_GROUP to be connected before dialing the next sequential channel. (ISDN) Default: 50...
Page 677 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description CONF_GATHERING The value of this System Flag sets the _DURATION_SECONDS duration of the Gathering Phase in seconds. The Gathering Phase duration of the conference is measured from the scheduled start time of the conference.
Page 678 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description DISABLE_WIDE_RES_ When set to NO (default), the RMX sends TO_SIP_DIAL_OUT wide screen resolution to dial-out SIP endpoints. Endpoint types that do not support...
Page 679 In version 7.0 and later, this flag functionality is replaced by the Auto Redialing check box in the Profile Properties - Advanced dialog box ENABLE_EPC When set to YES (default), enables Polycom proprietary People+Content. When set to NO, disables this feature for all conferences and participants.
Page 680 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description FORCE_1X1_LAYOUT When set to YES, the cascaded link is _ON_CASCADED_LINK automatically set to Full Screen (1x1) in CP conferences forcing the speaker in one...
Page 681 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description FORCE_STATIC_MB_ This flag supports Tandberg MXP mode of ENCODING sending and receiving video by IP endpoint in HD 720p resolution and Video Quality set to Motion.
Page 682 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description H264_BASE_PROFILE_ This flags sets the minimum bitrate threshold MIN_RATE_SD30 for endpoints that don’t support H.264 High _SHARPNESS Profile for SD30 resolution using Sharpness Video Quality.
Page 683 1, setting this flag to YES will adjust _LINK=NO the line rate of HD Video Switching conferences run on the RMX 1500/2000/4000 from 1920Kbps to 18432, 100bits/sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
Page 684 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description ISDN_RESOURCE The flag value determines how the ISDN B- _POLICY= channels within configured spans are LOAD_BALANCE allocated. The robustness of the ISDN network can be...
Page 685 _ENVIRONMENT=YES is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RMX 1500/2000/4000 from 1920Kbps to 17897, 100bits/sec to match the actual rate of the HD Video Switching conference running on the MGC.
Page 686 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description PARTY_GATHERING The value of this System Flag sets the _DURATION_SECONDS duration, in seconds, of the display of the Gathering slide for participants that connect to the conference after the conference start time.
Page 687 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SIP_AUTO_SUFFIX Used to automatically add a suffix to a SIP _EXTENSION address (To Address) instead of adding it manually in the RMX Web Client (SIP address) when the SIP call is direct-dial and not through a Proxy.
Page 688 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SIP_FREE_VIDEO For use in Avaya and Microsoft Environments. _RESOURCES When set to NO (required for Avaya and Microsoft environments), video resources that...
Page 689 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SEND_WIDE_RES_TO_ When set to YES, the RMX sends wide ISDN screen resolution to ISDN endpoints. When set to NO (default), the RMX does not send wide screen resolution to ISDN endpoints.
Page 690 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SET_AUDIO_CLARITY Audio Clarity improves received audio from participants connected via low audio bandwidth connections, by stretching the fidelity of the narrowband telephone connection to improve call clarity.
Page 691 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SET_AUTO Auto Brightness detects and automatically _BRIGHTNESS adjusts the brightness of video windows that are dimmer than other video windows in the conference layout. Auto Brightness only increases brightness and does not darken video windows.
Page 692: Jitc_Mode System Flag
Polycom RMX 1500/2000/4000 Getting Started Guide To delete a flag: In the System Flags dialog box, select the flag to delete and click the Delete Flag button. In the confirmation message box, click Yes to confirm. Click OK to close the System Flags dialog box.
Page 693 Chapter 19-RMX Administration and Utilities Table 19-4 JITC_MODE Flag Value – Effect on System Flags (Continued) JITC_MODE = Flag Range Default Range Default User Management DISABLE 1-90 0-90 _INACTIVE _USER Session Management APACHE_KEEP 1-999 1-999 _ALIVE _TIMEOUT SESSION 1-999 0-999 _TIMEOUT_IN _MINUTES USER_LOCKOUT...
Page 694 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-4 JITC_MODE Flag Value – Effect on System Flags (Continued) JITC_MODE = Flag Range Default Range Default MAX_NUMBER 4-80 4-80 _MANAGEMENT _SESSIONS_PER _SYSTEM Password Management FORCE YES/NO _STRONG _PASSWORD _POLICY MIN_PASSWORD 15-20 0-20...
Page 695: Auto Layout Configuration
Chapter 19-RMX Administration and Utilities Table 19-4 JITC_MODE Flag Value – Effect on System Flags (Continued) JITC_MODE = Flag Range Default Range Default MIN_PWD _CHANGE _FREQUENCY _IN_DAYS HIDE YES/NO YES/NO _CONFERENCE _PASSWORD Cyclic File Systems ENABLE_CYCLIC YES/NO YES/NO _FILE_SYSTEM _ALARMS Auto Layout Configuration The Auto Layout option lets the RMX automatically select the conference video layout based on the number of participants currently connected to...
Page 696 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_2X2...
Page 697 Chapter 19-RMX Administration and Utilities Table 19-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 19-43...
Page 698 Polycom RMX 1500/2000/4000 Getting Started Guide Example: Table 19-6 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. Table 19-6 Example: Modifying PREDEFINED_AUTO_LAYOUT_5 Flag...
Page 699 Chapter 19-RMX Administration and Utilities LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Table 19-7 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag. It allows the selection of video layout that will be displayed on the screen of the legacy endpoint when switching to Content mode.
Page 700: Cs_Enable_Epc Flag
Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-7 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 CS_ENABLE_EPC Flag Endpoints that support People+Content may require a different signaling (for example, FX endpoints). For these endpoints, manually add the flag CS_ENABLE_EPC with the value YES (default value is NO) to the CS_MODULE_PARAMETERS tab.
Page 701: Automatic Password Generation Flags
Chapter 19-RMX Administration and Utilities Automatic Password Generation Flags The RMX can be configured to automatically generate conference and chairperson passwords when the Conference Password and Chairperson Password fields are left blank. Guidelines • If the flag HIDE_CONFERENCE_PASSWORD is set to YES, the automatic generation of passwords (both conference and chairperson passwords) is disabled, regardless of the settings of the flags NUMERIC_CONF_PASS_DEFAULT_LEN and...
Page 702: Enabling The Automatic Generation Of Passwords
Polycom RMX 1500/2000/4000 Getting Started Guide existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have...
Page 703 Chapter 19-RMX Administration and Utilities Table 19-8 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CHAIR_PASS_MIN_LEN Enter the minimum number of characters required for chairperson passwords. Possible values: 0 – 16. 0 (default in non-secured mode) means no minimum length. However this setting cannot be applied when the RMX is in Enhanced Security Mode.
Page 704 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-8 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CONF_PASS_DEFAULT_ This flag enables or disables the automatic generation of conference passwords. The length of the automatically generated passwords is determined by the flag value.
Page 705 Chapter 19-RMX Administration and Utilities Table 19-8 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CHAIR_PASS_ DEFAULT This flag enables or disables the _LEN automatic generation of chairperson passwords. The length of the automatically generated passwords is determined by the flag value. Possible values: •...
Page 706: Rmx Time
Polycom RMX 1500/2000/4000 Getting Started Guide RMX Time To ensure accurate conference scheduling, the RMX has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol.
Page 707 Chapter 19-RMX Administration and Utilities View or modify the following fields: Table 19-9 RMX Time – Fields Properties Field Description GMT Date The date at Greenwich, UK. Local Time The RMX’s local time settings, are calculated from the GMT Time and the GMT Offset. GMT Time The RMX’s current GMT Time settings.
Page 708: Resource Management
Polycom RMX 1500/2000/4000 Getting Started Guide Resource Management Resource Capacity The RMX 1500 support one card type: MPMx. Three assembly variations, MPMx-S, MPMx-D and MPMx-Q, differing in resource capacity, are available for the RMX1500. The RMX 2000 can support three card types: MPM, MPM+ and MPMx.
Page 709 Chapter 19-RMX Administration and Utilities Table 19-10 Resource Capacities for Full Capacity RMX per Resolution in CP (Continued) Maximum Possible Resources Resource RMX 1500 RMX 2000 RMX 4000 Type MPMx MPM+ MPMx MPM+ MPMx 4CIF 60 / – SD 60...
Page 710: Resource Capacity Modes
Polycom RMX 1500/2000/4000 Getting Started Guide • RMX’s with 500MB of memory can support a maximum of 400 simultaneous participant calls, regardless of how system resources are allocated. RMX’s with 1000MB of memory are not subject to this limitation. •...
Page 711: Resource Usage
Chapter 19-RMX Administration and Utilities Example: If two MPM+ cards are installed in the RMX, providing 160 video resources, and the license was not upgraded accordingly, although the system capacity is higher, resource availability for allocation does not change and remains according to the license (80). Conversely, if two MPM+ cards are installed in the RMX, providing 160 video resources, and the license is for 160 video resources, and one of the MPM+ cards is removed, the resource availability for...
Page 712 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-12 Video Resource Usage vs. Resolution (MPM, MPM+, MPMx) Video Resources Used Resolution/fps MPM+ MPMx WSD/30 4CIF/30 4SIF/30 WVGA/30 2.66 WVGA/25 SD/30 WSD/60 HD720p/30 CIF/60 SIF/60 WSIF/60 2.66 WCIF/60 432X336/60 480X352/60 WSD/50 Not Supported...
Page 713: Video/Voice Port Configuration
Chapter 19-RMX Administration and Utilities High Definition Video Switching During a High Definition Video Switching conference, each endpoint uses one video (CIF) port. Voice One Audio Only resource is used to connect a single voice participant when CIF resources have been converted to Audio Only. However, if no CIF resources were converted, Audio Only endpoints use one CIF video resource per connection.
Page 714 Polycom RMX 1500/2000/4000 Getting Started Guide conjunction with the Resource Report, it gives the administrator precise control over resource allocation and optimization. Fixed Resource Capacity mode is available only in MPM+ and MPMx System Card Configuration Modes. If all resources configured to a specific video resolution are in use and an...
Page 715 Chapter 19-RMX Administration and Utilities To allocate Audio Only resources: In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. Resource Maximum from License A single slider is displayed, calibrated according to licensed video resources indicated in CIF ports in the RMX.
Page 716: Flexible Resource Capacity
Polycom RMX 1500/2000/4000 Getting Started Guide There are two Resource Capacity modes in MPM+ and MPMx Mode: • Flexible Resource Capacity • Fixed Resource Capacity Flexible Resource Capacity Flexible Resource Capacity is the default resource allocation mode in MPM+ and MPMx Mode and is functionally identical to the MPM Flexible Resource Capacity described above.
Page 717 Chapter 19-RMX Administration and Utilities In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. In the Resource Capacity Mode box, click Fixed. Capacity Mode Radio Buttons Click OK. In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens.
Page 718 Polycom RMX 1500/2000/4000 Getting Started Guide Fixed Resource Capacity mode displays five sliders, one for each resource type: Audio Only, CIF, SD, HD 720p 30fps, HD 1080p / HD 720p 60fps (HD 1080p / HD 720p 60fps resources are represented on the same slider) where each type requires different number of video resources (in CIF ports) for connecting endpoints.
Page 719 Chapter 19-RMX Administration and Utilities On the slider bars, red areas to the left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indicate unallocated resources in the system. Allocated Resources Slider button Un-allocated Resources Decreasing CIF Resources increases the number of available...
Page 720 Polycom RMX 1500/2000/4000 Getting Started Guide If after resources are recalculated there are purple areas to the right of the blue slider buttons indicating unallocated resources in the system, the system issues a warning stating that there are un-allocated resources in the system.
Page 721 Chapter 19-RMX Administration and Utilities Once the endpoint connects to the conference, its type is identified by the RMX and, if applicable, the RMX will connect it using one CIF resource, even if a higher resolution can be used. To force CIF resource: On the RMX menu, click Setup >...
Page 722: Displaying The Resource Report
Polycom RMX 1500/2000/4000 Getting Started Guide In the New Value field, clear the value entries. Click OK. Reset the MCU for changes to take effect. For more details, see the RMX 1500/2000/4000 Administrator’s Guide, "Resetting the RMX” on page 19-127...
Page 723 Chapter 19-RMX Administration and Utilities The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode. For each resource type, the Resource Report includes the following columns: Table 19-13 Resource Report Fields Parameters Column Description Type The type of audio/video resources available.
Page 724 Polycom RMX 1500/2000/4000 Getting Started Guide The Resource Report is displayed as follows: Video Resources Free (%) Video Resources Occupied (%) Actual Number of Occupied and Free Audio and Video Resources In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only.
Page 725: Resource Report In Fixed Resource Capacity Mode
Chapter 19-RMX Administration and Utilities Resource Report in Fixed Resource Capacity Mode™ In Fixed Resource Capacity Mode, each resource type (Audio, CIF, SD, HD 720p and HD 1080p) is displayed as a bar of the graph, indicating the percentage of occupied and free resources for each resource type. The data is also displayed as a Resources table indicating the actual number of resources occupied and free for each resource type along with a total number of each resource type.
Page 726 47 Video resources. ISDN/PSTN The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines. On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines.
Page 727: Rmx Resource Management By Cma And Dma
Chapter 19-RMX Administration and Utilities Table 19-14 lists the ISDN supported bit rates and their respective participant connection capacities per RTM ISDN card: Table 19-14 ISDN – E1/T1 Connection Capacity vs. Bit rate Number of Participants Bit Rates per RTM ISDN Card (Kbps) (Bonded) If the conference bit rate is 128Kbps,...
Page 728 Polycom RMX 1500/2000/4000 Getting Started Guide • Only Flexible Resource Capacity™ mode is supported with CMA. • Following requests sent by CMA and DMA, the RMX will send the number of occupied resources for a conference or total for the MCU, according the Resource Capacity Mode used by the system.
Page 729: Port Usage Threshold
Chapter 19-RMX Administration and Utilities Port Usage Threshold The RMX can be set to alert the administrator to potential port capacity shortages. A capacity usage threshold can be set as a percentage of the total number of licensed ports in the system. When the threshold is exceeded, a System Alert is generated.
Page 730: Sip Dial-In Busy Notification
Polycom RMX 1500/2000/4000 Getting Started Guide SIP Dial-in Busy Notification When the system flag SEND_SIP_BUSY_UPON_RESOURCE_THRESHOLD is set to YES (NO is the default), it enables the RMX to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the RMX whose audio resource usage exceeded the Port Usage threshold.
Page 731: Port Usage Gauges
Chapter 19-RMX Administration and Utilities Port Usage Gauges The Port Usage Gauges are displayed in the Status Bar at the bottom of the RMX Web Client screen. Status Bar Port Usage Gauges The Port Usage gauges indicate: • The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration.
Page 732: System Information
Polycom RMX 1500/2000/4000 Getting Started Guide Port Gauges in Flexible/Fixed Capacity Modes Audio Ports Gauge • In both Flexible and Fixed Capacity Modes: The fraction displayed indicates the exact number of voice resources in use out of the total number of voice resources.
Page 733 Chapter 19-RMX Administration and Utilities The System Information properties box displays the following information: Table 19-15 System Information Field Description Total Number of Video Displays the number of CIF video participants (CIF) Participants licensed for the system. 19-79...
Page 734 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-15 System Information (Continued) Field Description RMX Version Displays the System Software Version of the RMX. ISDN/PSTN The field value indicates whether RTM ISDN/ PSTN hardware has been detected in the system. Range: True / False...
Page 735 Chapter 19-RMX Administration and Utilities Table 19-15 System Information (Continued) Field Description Card Configuration Indicates the MCU configuration as derived Mode from the installed media cards: • MPM: Only MPM cards are supported. MPM+ and MPMx cards in the system are disabled.
Page 736: Snmp (Simple Network Management Protocol)
Polycom RMX 1500/2000/4000 Getting Started Guide • The RMX only switches between MPM, MPM+ and MPMx Card Configuration Modes if MPM / MPM+ / MPMx cards are removed or swapped while it is running. • The Card Configuration Mode switch occurs during the next restart.
Page 737: Mib Files
Chapter 19-RMX Administration and Utilities MIB Files The H.341 standard defines the MIBs that H.320 and H.323 MCUs must comply with. In addition, other MIBs should also be supported, such as MIB-II and the ENTITY MIB, which are common to all network entities. The MIBs are contained in files in the SNMP MIBS sub-directory of the RMX root directory.
Page 738: Standard Mibs
Polycom RMX 1500/2000/4000 Getting Started Guide Standard MIBs This section describes the MIBs that are included with the RMX. These MIBs define the various parameters that can be monitored, and their acceptable values MIB Name Description MULTI-MEDIA- Defines a set of textual conventions used within the set MIB-TC of Multi Media MIB modules.
Page 739 Chapter 19-RMX Administration and Utilities MIB Name Description MIB-II/RFC1213- Holds basic network information and statistics about the following protocols: TCP, UDP, IP, ICMP and SNMP. In (RFC1213.MIB) addition, it holds a table of interfaces that the Agent has. MIB-II also contains basic identification information for the system, such as, Product Name, Description, Location and Contact Person.
Page 740 Polycom RMX 1500/2000/4000 Getting Started Guide Traps Three types of traps are sent as follows: ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th...
Page 741: Status Trap Content
Chapter 19-RMX Administration and Utilities Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the RMX active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th...
Page 742: Defining The Snmp Parameters In The Rmx
Polycom RMX 1500/2000/4000 Getting Started Guide Defining the SNMP Parameters in the RMX The SNMP option is enabled via the RMX Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the RMX Web Client application and are saved on the MCU’s hard disk.
Page 743 Chapter 19-RMX Administration and Utilities Click the Browse button and navigate to the desired directory to save the MIB files. Click OK. The path of the selected directory is displayed in the Retrieve MIB Files dialog box. Click the Save button. The MIB files are saved to the selected directory.
Page 744 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Traps tab. The RMX-SNMP Properties – Traps dialog box opens. Version 3 Versions 1 & 2 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box.
Page 745 Specifies the version, either Version1 2 or 3 of the traps Version being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 746 Polycom RMX 1500/2000/4000 Getting Started Guide The Community name is a string of characters that will be added to the message that is sent to the external Manager terminals. This string is used to identify the message source by the external Manager terminal.
Page 747 Chapter 19-RMX Administration and Utilities This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box.
Page 748 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-19 SNMP - Security (Continued) Field Description User Name Enter a User Name of up to 48 characters Default: Empty Security Level Select a Security Level from the drop-down menu. Range: No Auth, No Priv; Auth, No Priv; Auth,...
Page 749: Hot Backup
Chapter 19-RMX Administration and Utilities 15 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button. The Accepted Host IP Address dialog box opens. 16 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK.
Page 750 Polycom RMX 1500/2000/4000 Getting Started Guide Both dial-in and dial-out participants are automatically dialed out and reconnected to their conferences. However, the Hot Backup solution is optimized for dial-out participants as all the dial-out numbers are defined in the system and are available for redialing.
Page 751: Enabling Hot Backup
Chapter 19-RMX Administration and Utilities Slave, now active, remains the Master and the previous Master MCU, when restarted, assumes the role of Slave MCU. • No changes to the Slave MCU are permitted while it is functioning as the Hot Backup. Therefore no ongoing conferences or reservations can be added manually to the Slave MCU.
Page 752: Modifications To The Master Mcu Requiring System Reset
Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-20 Hot Backup Field Description MCU Role: This setting determines the role of the MCU in the Hot Backup configuration. Select either Master MCU or Slave MCU from the drop-down menu. Paired MCU IP...
Page 753: Audible Alarm Permissions
Chapter 19-RMX Administration and Utilities Audible Alarms In addition to the visual cues used to detect events occurring on the RMX, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the RMX Web Client or RMX Manager.
Page 754: Configuring The Audible Alarms
Polycom RMX 1500/2000/4000 Getting Started Guide Stop Repeating Message The RMX User can stop playing the audible alarm at any time. If more than one audible alarm has been activated, all activated alarms are immediately stopped. If after stopping the Audible Alarms a new Operator Assistance request event occurs, the audible alarm is re-activated.
Page 755: Replacing The Audible Alarm File
Chapter 19-RMX Administration and Utilities Define the following parameters: Table 19-22 Audible Alarm - User Customization Options Option Description Enable Audible Select this check box to enable the Audible Alarm Alarm feature and to define its properties. When this check box is cleared, the Audible Alarm functionality is disabled.
Page 756 Polycom RMX 1500/2000/4000 Getting Started Guide To replace the Audio file on the RMX Client or RMX Manager: On the RMX menu, click Setup > Audible Alarms > Download Audible Alarm File. The Download Audible Alarm File window opens. Click the Browse button to select the audio file (*.wav) to download.
Page 757: Multilingual Setting
Chapter 19-RMX Administration and Utilities The new file replaces the file stored on the MCU. If multiple RMXs are configured in the RMX Manager, the file must be downloaded to each of the required MCUs separately. Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the RMX Web Client.
Page 758: Banner Display And Customization
Polycom RMX 1500/2000/4000 Getting Started Guide Banner Display and Customization The Login Screen and Main Screen of the RMX Web Client and the RMX Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.
Page 759: Banner Display
Chapter 19-RMX Administration and Utilities Customize the banners by modifying the following fields: Table 20 Banner Configuration Description Field Restore Check Box Text Field Default Button Login Page Select or clear Edit the text in this field Click the button Banner the check box to meet local...
Page 760 Polycom RMX 1500/2000/4000 Getting Started Guide read and click the Accept button to proceed to the Login screen as shown in the following screen: Terms of Usage Banner Accept Button When the RMX is configured to work in Ultra Secure Mode, such as...
Page 761: Main Screen Banner
Chapter 19-RMX Administration and Utilities — This IS includes security measures (e.g. authentication and access controls) to protect USG interests--not for your personal benefit or privacy. — Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys,...
Page 762: Software Management
Polycom RMX 1500/2000/4000 Getting Started Guide Software Management The Software Management menu is used to backup and restore the RMX's configuration files and to download MCU software. Backup and Restore Guidelines • Direct access to the RMX file system is disabled in both Ultra Secure Mode and standard security mode.
Page 763: Using Software Management
Chapter 19-RMX Administration and Utilities Using Software Management To backup configuration files: On the RMX menu, click Administration > Software Management > Backup Configuration. The Backup Configuration dialog box opens. Click the Browse button. The Browse To File dialog box opens. Select the Backup Directory Path and then click Backup.
Page 764: Using Ping
Polycom RMX 1500/2000/4000 Getting Started Guide Guidelines • The IP addressing mode can be either Ipv4 or Ipv6. • Both explicit IP addresses and Host Names are supported. • The RMX Web Client blocks any attempt to issue another Ping command before the current Ping command has completed.
Page 765: Notification Settings
Chapter 19-RMX Administration and Utilities The Ping request is sent to the Host Name or IP Address of the RMX entity. The Answer is either: — OK — FAILED Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. •...
Page 766 Polycom RMX 1500/2000/4000 Getting Started Guide The following notification options are displayed. Table 19-1 Notification Settings Parameters Field Description New Connection Notification of a new user/administrator connecting to the RMX New Conference New conference has been created. Created Conference Not...
Page 767: Logger Diagnostic Files
Chapter 19-RMX Administration and Utilities Enable/Disable All Notifications or Custom to select specific notifications to display. Click OK. Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
Page 768 Polycom RMX 1500/2000/4000 Getting Started Guide The following tasks can be performed: Table 19-2 Diagnostic File Button Options Button Description Refresh List Refreshes the list and adds newly generated logger files. Select All Selects all the logger files listed. Browse Selects the destination folder for download.
Page 769 Chapter 19-RMX Administration and Utilities In the Browse for Folder window, select the directory location to save the Logger files and click OK. You will return to the Logger Diagnostic Files dialog box. Click the Retrieve Files button. The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files.
Page 770: Auditor Files
Polycom RMX 1500/2000/4000 Getting Started Guide The Event Auditor enables administrators and auditors to analyze configuration changes and unusual or malicious activities in the RMX system. Auditor operates in real time, recording all administration activities and login attempts from the following RMX modules: •...
Page 771: Retrieving Auditor Files
Chapter 19-RMX Administration and Utilities Audit Event Files are retained by the RMX for at least 1 year. Any attempt to delete an audit event file that is less than one year old raises a System Alert with File was removed listed in the Description field. Using the Restore Factory Defaults of the System Restore procedure erases Audit Files.
Page 772: Auditor File Viewer
Polycom RMX 1500/2000/4000 Getting Started Guide • False – file was created when previous audit event file reached a size of 2 MB or was more than 24 hours old The order of the Auditor Files dialog box field header columns can be changed and the fields can be filtered to enable searching.
Page 773 Chapter 19-RMX Administration and Utilities If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. Local File Event Request Transaction Response Transaction List (ID) Tree Tree The following fields are displayed for each event: Table 19-3 Auditor Event Columns Field...
Page 774 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-3 Auditor Event Columns (Continued) Field Description Reporting Module The RMX system internal module that reported the event: • MCMS • • Central Signaling • MPL Simulation • RMX Web Client • CM Switch •...
Page 775 Chapter 19-RMX Administration and Utilities Table 19-3 Auditor Event Columns (Continued) Field Description Event The process, action, request or transaction that was performed or rejected. • POST:SET transactions (API) • Configuration changes via XML (API) • Login/Logout (API) • GET (HTTP) •...
Page 776: Audit Events
Polycom RMX 1500/2000/4000 Getting Started Guide To open an auditor event file stored on the workstation: Click the Local File button ( ) to open the Open dialogue box. Navigate to the folder on the workstation that contains the audit event file.
Page 777 MCU Reset to enable Diagnostics mode. MCU reset. Music file error. New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
Page 778 Polycom RMX 1500/2000/4000 Getting Started Guide Table 19-4 Alerts and Faults (Continued) Event The software contains patch(es). USB key used to change system configuration. User closed the browser User initiated MCU reset. Transactions Table 2 lists Transactions that are recorded by the Auditor.
Page 779 Chapter 19-RMX Administration and Utilities Table 19-5 Transactions (Continued) Transaction TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE 19-125...
Page 780: Activex Bypass
Polycom RMX 1500/2000/4000 Getting Started Guide ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Installer File) utility can be used to install .NET Framework and .NET Security Settings components on workstations throughout the network.
Page 781: Resetting The Rmx
Chapter 19-RMX Administration and Utilities Install the ActiveX components on all workstations on the network that connect to RMX systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users.
Page 782 Polycom RMX 1500/2000/4000 Getting Started Guide The progress bar displays the amount of time remaining for the reset process to complete: . The Startup progress is also indicated by a green bar moving from left to right. The duration of the Startup depends on the type of activity that preceded the MCU reset.
Page 783: Rmx Hardware Monitoring
MCU and run diagnostics. Running diagnostics and restarting the MCU can only be done via direct connection to the Shelf Management Server. For more information, see "Diagnostic Mode (RMX 1500/2000/4000)” on page 20-30 When accessing the Shelf Management server, the content displayed will be available in English only.
Page 784 Polycom RMX 1500/2000/4000 Getting Started Guide To view the status of the Hardware Components on the RMX 1500/2000/ 4000: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. The Hardware Monitor pane displays the following RMX hardware component’s status columns:...
Page 785: Hw Monitor Pane Tool Bar
Sets the MFA, CPU and Switch (Cards: MPM/ MPM+/MPMx, CNTL and RTM IP) into diagnostic mode. For more information, see "Diagnostic Mode (RMX 1500/2000/4000)” on page 20-30. Note: This button is only displayed when connecting directly to the Shelf Management server.
Page 786 Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see the RMX 1500 Hardware Guide, "RMX 1500 Power Supply” on page 1-20. The Hardware Properties dialog box has the following structure: Slot number...
Page 787 Chapter 20-RMX Hardware Monitoring To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 1500, slot 0. The following information is displayed: Table 20-3 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file.
Page 788 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Event Log tab to view a log of events that were recorded by the system for the RMX. The logged events can be saved to a *.xls file by clicking the Save Event Log button.
Page 789 Chapter 20-RMX Hardware Monitoring Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RMX by sensors. The Active Alarms dialog box is divided into two sections: HW Alarm List and SW Alarm List.
Page 790 Polycom RMX 1500/2000/4000 Getting Started Guide Table 20-5 Card Properties - General Info (Continued) Field Description Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. Card Part Number The part number of the HW component’s board.
Page 791 Chapter 20-RMX Hardware Monitoring Click Close to return to the HW Monitor pane. When using the Hardware Monitor to monitor units on MPMx cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality. MPMx Card System Components...
Page 792 Polycom RMX 1500/2000/4000 Getting Started Guide To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
Page 793 Chapter 20-RMX Hardware Monitoring FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Table 20-7 FANS Properties - General Info Field...
Page 794 Polycom RMX 1500/2000/4000 Getting Started Guide LAN 1, LAN 2, LAN 3 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 795 Chapter 20-RMX Hardware Monitoring • Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see the RMX 2000 Hardware Guide, "RMX 2000 Specifications” on page 1-2. From Version 7.1, MPM media cards are not supported. The Hardware Properties dialog box has the following structure: Slot number HW component type...
Page 796 Polycom RMX 1500/2000/4000 Getting Started Guide To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: Table 20-8 MCU Properties - General Info...
Page 797 Chapter 20-RMX Hardware Monitoring Click the Event Log tab to view a log of events that were recorded by the system for the RMX. The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events;...
Page 798 Polycom RMX 1500/2000/4000 Getting Started Guide Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RMX by sensors. The Active Alarms dialog box is divided into two sections: HW Alarm List and SW Alarm List.
Page 799 Chapter 20-RMX Hardware Monitoring Table 20-10 Card Properties - General Info (Continued) Field Description Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. Card Part Number The part number of the HW component’s board. Card MAC Specific hardware address of the component.
Page 800 Polycom RMX 1500/2000/4000 Getting Started Guide When using the Hardware Monitor to monitor units on MPM cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality. MPM Card System Components in MCU Slots...
Page 801 Chapter 20-RMX Hardware Monitoring To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Backplane Properties: The RMX unit’s backplane properties provides the following information:...
Page 802 Polycom RMX 1500/2000/4000 Getting Started Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
Page 803 Chapter 20-RMX Hardware Monitoring LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 804 Polycom RMX 1500/2000/4000 Getting Started Guide • Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see the RMX 4000 Hardware Guide. The Hardware Properties dialog box has the following structure:...
Page 805 Chapter 20-RMX Hardware Monitoring To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 4000, slot 0. The following information is displayed: Table 20-13 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file.
Page 806 Polycom RMX 1500/2000/4000 Getting Started Guide Table 20-13 MCU Properties - General Info (Continued) Field Description Chassis HW Indicates the MCU’s current chassis hardware Version version. Turn SSH Enables/disables the SSH monitor. This is a secured terminal enabling access to the operating system in order to define Linux commands.
Page 807 Chapter 20-RMX Hardware Monitoring Table 20-14 MCU Properties - Event Log (Continued) Column Description Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors.
Page 808 Polycom RMX 1500/2000/4000 Getting Started Guide To view the Card Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for the desired hardware component. The following information is displayed: Table 20-15 Card Properties - General Info...
Page 809 Chapter 20-RMX Hardware Monitoring When using the Hardware Monitor to monitor units on MPM+ cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality. MPM+ Card System Components in MCU Slots Units on MPM+ Card 20-27...
Page 810 Polycom RMX 1500/2000/4000 Getting Started Guide To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
Page 811 Chapter 20-RMX Hardware Monitoring FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Table 20-17 FANS Properties - General Info Field...
Page 812 Polycom RMX 1500/2000/4000 Getting Started Guide LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 813 Chapter 20-RMX Hardware Monitoring • Advanced Mode A user using an Administrator Login, will be able to view and access the Basic Mode. However, a Administrator “user” with Administrator permissions must be defined on the RMX system. For more information see "Adding a New User”...
Page 814 Polycom RMX 1500/2000/4000 Getting Started Guide For example; 172.22.189.51. You must also Login as a “Administrator” user to run diagnostics Login to the Shelf Manager. On the Hardware Monitor toolbar select either the Basic Mode or Advanced Mode diagnostics. Depending on your selection proceed with...
Page 815: Performing Basic Mode Diagnostics
MPMx cards. The Basic Mode for other RMXs with MPM+ card(s) are identical. • On the RMX 1500 less “slots” are used and the module naming conventions used on elements are different. In the list pane tool bar, click the Basic Mode ( ) button.
Page 816 In the Reset Confirmation dialog box, click Yes. The RMX resets. Re-enter the Shelf Manager IP address in the browser and Login under POLYCOM or with an “Administrator” Login. After login the following screen appears. The MPM+/MPMx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”.
Page 817 Chapter 20-RMX Hardware Monitoring You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu. The card’s General Info/Event Log/Active Alarms properties are displayed. Run Diagnostic Tests & Tests Monitoring by clicking the Run Tests button.
Page 818 Polycom RMX 1500/2000/4000 Getting Started Guide Table 20-18 Run Tests - Parameters Parameter Description Estimated Estimated time needed to run Basic Diagnostic Duration tests. Time Left Estimated time to complete Basic Diagnostic tests. When the RMX enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics”...
Page 819 Chapter 20-RMX Hardware Monitoring Select the Run all Tests box and then click Run Selected Tests. Table 20-19 Tests Selection - Additional Test Parameters Parameter Description Loop Test Enter the amount of times the test is to repeat itself in succession. Stop On Failure Stops tests upon a failure.
Page 820: Performing Advanced Mode Diagnostics
MPMx cards. The Advanced Mode for other RMXs with MPM+ card(s) are identical. • On the RMX 1500 less “slots” are used and the module naming conventions used on elements are different. • Before running Advanced Mode Diagnostic testing on the CNTL module, you must insert two formatted FAT32 USB keys in the two slots of the CNTL panel USB ports of the RMX 2000/4000.
Page 821 In the list pane tool bar, click the Advanced Mode ( ) button. RMX 2000/4000 & RMX 1500 Hardware Monitor panes In the Reset Confirmation dialog box, click Yes. The RMX resets. Re-enter the Shelf Manager IP address in the browser and Login using an “Administrator”...
Page 822 Polycom RMX 1500/2000/4000 Getting Started Guide RMX 2000/4000 & RMX 1500 Hardware Monitor panes You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu. The card’s General Info/Event Log/Active Alarms properties are displayed.
Page 823 Chapter 20-RMX Hardware Monitoring Advanced Diagnostics The Diagnostics Tests & Monitoring Tests panes are displayed on the right side of the window pane. Run all Test Selection Diagnostics Test Monitoring Figure 20-3 RMX 2000/4000 Diagnostics Tests & Monitoring Tests 20-41...
Page 824 Polycom RMX 1500/2000/4000 Getting Started Guide Run all Test Selection Diagnostics Test Monitoring Figure 20-4 RMX 1500 Diagnostics Tests & Monitoring Tests When the RMX enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics”.
Page 825 Chapter 20-RMX Hardware Monitoring Select the Run all Tests box and then click Run Selected Tests. Optional. In the Diagnostics - Active Test box you can select specific tests to run and then click Run Selected Tests. Table 20-20 Tests Selection - Additional Test Parameters Parameter Description Loop Test...
Page 826: Diagnostics Monitoring
Polycom RMX 1500/2000/4000 Getting Started Guide Diagnostics Monitoring A hardware component’s test status can be viewed in the Diagnostics Test Monitoring section before, during and after tests have been initiated. Test results will only be displayed after tests are completed. The Diagnostic Tests Monitoring section is comprised of three tabs: MCU Monitor, Cards Monitor and Error Buffer, which are further described below.
Page 827: Cards Monitor
Chapter 20-RMX Hardware Monitoring Cards Monitor The Cards Monitor tab displays the status of the selected tests being run on the currently viewed card, i.e. slot 5, described below. Table 20-22 Tests Monitoring - Card Monitor Parameters Column Description Unitid The test ID number Testname The name of the test...
Page 828 Polycom RMX 1500/2000/4000 Getting Started Guide Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Table 20-23 Tests Monitoring - Card Monitor Parameters Column Description Testid The test ID number. ErrorString Indicates the error encountered during testing.
Page 829 Chapter 20-RMX Hardware Monitoring Temperature Thresholds On each RMX card or there are a few temperature sensors that are placed near specific components on the card. The active alarms of all cards and elements can be accessed from the Hardware Monitor right clicking on any card.
Page 830 Polycom RMX 1500/2000/4000 Getting Started Guide Click Active Alarms. The RTM-IP (as shown in Figure 20-7, “RMX 2000 RTM - IP Properties Slot ID -5”) and RTM-IP+ card (RMX-4000) is populated with 4 temperature sensors: sensors 12-14. On the Slot ID: 5 - RTM - IP Properties, Sensor 14 is called "Incoming ambient"...
Page 831 Chapter 20-RMX Hardware Monitoring The Upper Critical event is activated when the temperature reaches a (degrees) Centigrade. ° Figure 20-7RMX 2000 RTM - IP Properties Slot ID -5 20-49...
Page 832 Polycom RMX 1500/2000/4000 Getting Started Guide MPM+ Card Properties The MPM+ and CPU (CTRL) cards have the same concept and shown in Figure , “” MPM+ card. Figure 20-8RMX 2000 MPM+80 Properties Slot ID -2 The hottest sensor on the MPM+80 card is sensor 16, and when this sensor reaches 70 (degrees) Centigrade, it triggers an "Upper Major"...
Page 833 Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed. A video participant who is unable to connect the video channels, but is able to connect as an audio only participant, is referred to as a Secondary participant.
Page 834 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description Resources deficiency Insufficient resources available. Call close. Call closed by The MCU disconnected the call. H323 call close. No port Insufficient audio ports. left for audio H323 call close.
Page 835 Chapter A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Remote The endpoint was busy. (Applicable only to dial- busy out) H323 call closed. Normal The call ended normally, for example, the endpoint disconnected. H323 call closed. Remote The endpoint rejected the call.
Page 836 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Local The endpoint did not accept the capabilities sent capability wasn't accepted by the gatekeeper. by remote H323 failure Internal error occurred.
Page 837 Chapter A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 406 The endpoint sent a SIP Client Error 406 (Not Acceptable) resources. The remote endpoint cannot accept the call because it does not have the necessary responses.
Page 838 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ Transaction Does Not Exist) response. SIP client error 482 The endpoint sent a SIP Client Error 482 (Loop Detected) response.
Page 839 Chapter A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP moved permanently The endpoint moved permanently. The user can no longer be found at the address in the Request-URI. SIP moved temporarily The remote endpoint moved temporarily. SIP not found The endpoint was not found.
Page 840 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request.
Page 841 Chapter A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP transport error Unable to initiate connection with the endpoint. SIP unauthorized The request requires user authentication. SIP unsupported media The server is refusing to service the request type because the message body of the request is in a format not supported by the requested resource...
Page 842 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Send special Return the special information tone to the information tone calling party indicating that the called user cannot be reached. Misdialed trunk...
Page 843 Chapter A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Call Rejected Called number is either busy or has compatibility issues. Supplementary service constraints in the network may also initiate the disconnection. Number Same as Cause 1. The diagnostic field contains Changed the new called user number.
Page 844 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Permanent A permanent frame mode connection is Frame Mode operational. This cause is part of a STATUS Connection message. Operational Temporary Minor network malfunction. Initiate call again.
Page 845 Chapter A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Bearer A bearer capability has been requested that the Capability Not user is not authorized to use. Authorized Bearer A bearer capability has been requested that the Capability Not user is not presently available.
Page 846 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Only Restricted Unrestricted (64kb) bearer service has been Digital requested but is not supported by the Information equipment sending this cause. Bearer Capability is...
Page 847 Chapter A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Incompatible User-to-user compatibility checking procedures Destination in a point-to-point data link have determined that an incompatibility exists between Bearer capabilities. Non-Existent CUG does not exist. Invalid Transit The transit network selection is of an incorrect Network format.
Page 848 Polycom RMX 1500/2000/4000 Getting Started Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Invalid A message other than SETUP, DISCONNECT, Information RELEASE, or RELEASE COMPLETE has been Element received which has one or more mandatory Contents information elements containing invalid content.
Page 849 Appendix B Alarms and Faults Alarms Table B-1 Alarms Alarm Code Alarm Description A new activation key was loaded. Reset A new activation key was loaded: the system. Reset the MCU. A new version was installed. Reset the A new version was installed: system.
Page 850 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Backup of CDR files is required If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES (default setting when JITC_MODE System Flag is set to YES) and a Cyclic File reaches a file retention time or file storage capacity limit, the user is alerted that CDR files need to be backed up.
Page 851 Chapter B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type.
Page 852 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description DEBUG mode enabled Possible explanations: • System is running in DEBUG mode. • System DEBUG mode initiated. DEBUG mode flags in use System is using DEBUG CFG flags.
Page 853 Chapter B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Failed to connect to application server Possible reasons for the failure: • Failed to connect to application server: • Failed to establish connection to server, url = [url]. Failed to connect to recording device The MCU could not connect to any of the defined NTP server for synchronization due to the remote server error.
Page 854 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description File error Possible reasons for the file error: • XML file does not exist [file name]; Error no: [error number]. • Not authorized to open XML file [file name]; Error no: [error number].
Page 855 Chapter B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper. • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host name not found. •...
Page 856 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure (cont.) • Gatekeeper rejected RRQ due to invalid terminal alias. • Gatekeeper rejected RRQ due to resource unavailability. • Gatekeeper rejected RRQ due to Security Denial.
Page 857 Chapter B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Internal MCU reset Possible explanations: • McmsDaemon reset due to policy decision: [Process failed [abs crash counter: crash counter]: process name]. • McmsDaemon reset due to policy decision: [Process failed [abs crash counter: crash counter]: process name];...
Page 858 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description IP Network Service not found Possible explanations: • IP Service not found in the Network Services list. • m_StatusRead IpServiceList. ISDN/PSTN Network Services configuration changed License not found...
Page 859 No usable unit for audio controller; NTP synchronization failure The system failed to synchronize the MCU clock with the NTP clock Polycom default User exists. For security reasons, it is recommended to delete this User and create your own User. Port configuration was modified...
Page 860 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Product Type mismatch. System is The user is alerted to a mismatch between the product restarting. type that is stored in MCU software and the product type received from another system component.
Page 861 Chapter B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Security mode failed. Certificate has expired. Security mode failed. Certificate host name does not match the RMX host name. Security mode failed. Certificate is about to expire. Security mode failed. Certificate not yet valid.
Page 862 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description SIP TLS: Failed to load or verify certificate This alarm indicates that the certificate files required for files SIP TLS could not be loaded to the RMX. Possible causes are: •...
Page 863 Chapter B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description SSH is enabled Startup process failure Process failed: [Process name] failed to start. SWITCH not responding System Configuration modified System configuration flags were modified. Reset the MCU. Task terminated Task terminated: [Task Name].
Page 864 Polycom RMX 1500/2000/4000 Getting Started Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description User Name "SUPPORT" cannot be used When Ultra Secure Mode (JITC_MODE=YES) is in Ultra Secure Mode enabled, the User Name "SUPPORT" cannot be used to define a new User.
Page 865 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records. The first record in each file contains information about the conference in general, such as the conference name and start time.
Page 866 Polycom RMX 1500/2000/4000 Getting Started Guide The MCU sends the entire CDR file via API or HTTP, and the RMX or external application does the processing and sorting. The RMX ignores events that it does not recognize, that is, events written in a higher version that do not exist in the current version.
Page 867 Chapter C-CDR Fields - Unformatted File Table C-1 Conference Summary Record Fields (Continued) Field Description Actual Duration The actual conference duration. Status The conference status code as follows: 1 - The conference is an ongoing conference. 2 - The conference was terminated by a user. 3 - The conference ended at the scheduled end time.
Page 868 Polycom RMX 1500/2000/4000 Getting Started Guide The event fields are separated by commas. Two consecutive commas with nothing between them (,,), or a comma followed immediately by a semi- colon (,;), indicates an empty field, as in the example below:...
Page 869 Chapter C-CDR Fields - Unformatted File Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file.
Page 870 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description ISDN/PSTN An ISDN/PSTN channel disconnected. CHANNEL For more information about the fields, see DISCONNECTED Table C-10, “Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED,”...
Page 871 Chapter C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description H323 An H.323 participant connected to the PARTICIPANT conference. CONNECTED For more information about the fields, see Table C-18, “Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED,”...
Page 872 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description A SIP participant connected to the PARTICIPANT conference. CONNECTED For more information about the fields, see Table C-18, “Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED,”...
Page 873 Chapter C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description EVENT NEW Information about the IPv6 address of the UNDEFINED participant’s endpoint. PARTY CONTINUE IPV6 ADDRESS PARTY CHAIR Participants connect to the conferences as UPDATE standard participants and they are designated as chairpersons either by...
Page 874 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description USER A user disconnected a participant. DISCONNECT For more information about the fields, see PARTICIPANT Table C-31, “Event Fields for Events 102,103, 104 - USER DELETE...
Page 875 Chapter C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description OPERATOR The RMX User moved the participant from MOVE PARTY an ongoing conference to another conference. CONFERENCE For more information, see Table C-34, “Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND...
Page 876 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2001 CONFERENCE Additional information about a START CONFERENCE START event. CONTINUE 1 For more information about the fields, see Table C-4, “Event Fields for Event 2001 - CONFERENCE START CONTINUE 1,”...
Page 877 Chapter C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2101 USER ADD Additional information about a USER ADD PARTICIPANT PARTICIPANT event. CONTINUE 1 For more information about the fields, see Table C-15, “Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE...
Page 878 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 3010 PARTICIPANT The contents of the participant information INFORMATION fields. For more information about the fields, see Table C-36, “Event Fields for Event 3010 - PARTICIPANT INFORMATION,”...
Page 879 Chapter C-CDR Fields - Unformatted File This list only includes events that are supported by the RMX. For a list of MGC Manager events that are not supported by the RMX, see "MGC Manager Events that are not Supported by the RMX” on page C-59. C-15...
Page 880 Polycom RMX 1500/2000/4000 Getting Started Guide Event Specific Fields The following tables describe the fields which are specific to each type of event. Some fields that were supported by the MGC Manager, are not supported by the RMX. In addition, for some fields the RMX has a fixed value, whereas the MGC Manager supported multiple values.
Page 881 Chapter C-CDR Fields - Unformatted File Table C-3 Event Fields for Event 1 - CONFERENCE START (Continued) Field Description Line Rate (cont.) 33 - 1024 kbps 34 - 4096 kbps Restrict Mode Not supported. Always contains the value 0. Audio Algorithm The audio algorithm.
Page 882 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 Field Description Audio Tones Not supported. Always contains the value 0. Alert Tone Not supported. Always contains the value 0. Talk Hold Time The minimum time that a speaker has to speak to become the video source.
Page 883 Chapter C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty. Minimum Number The number of participants for which the system of Participants...
Page 884 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Maximum Number The maximum number of participants that can connect to of Participants the conference at one time. The value 65535 (auto) indicates that as many participants as the MCU’s resources allow can connect...
Page 885 Chapter C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Lecturer Note: This field is only relevant if the Lecture Mode Type is Lecture Mode. The name of the participant selected as the conference lecturer.
Page 886 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-5 Event Fields for Event 5001 - CONFERENCE START CONTINUE 4 (Continued) Field Description Conference The conference password. Password An empty field “” means that no conference password was assigned to the conference.
Page 887 Chapter C-CDR Fields - Unformatted File Table C-8 Event Fields for Event 2 - CONFERENCE END Field Description Conference End Indicates the reason for the termination of the Cause conference, as follows: 1 - The conference is an ongoing conference or the conference was terminated by an MCU reset.
Page 888 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Call Type The call type, as follows: 68 - 56 KBS data call 72 - 1536kbs data call (PRI only)
Page 889 Chapter C-CDR Fields - Unformatted File Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Calling Participant The calling participant presentation indicator, as follows: Presentation 0 - Presentation allowed, default Indicator 1 - Presentation restricted 2 - Number not available 255 - Unknown Calling Participant...
Page 890 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-10 Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU. Channel ID The channel identifier.
Page 891 Chapter C-CDR Fields - Unformatted File Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Participant Status The participant status, as follows:  Idle  Connected 2 - Disconnected 3 - Waiting for dial-in  Connecting 5 - Disconnecting 6 - Partially connected.
Page 892 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause 15 - Video stream violation due to incompatible annexes (cont.) or other discrepancy. 16 - Inadequate video resources 17 - When moved to a Transcoding or Video Switching conference, the participant’s video capabilities are not...
Page 893 Chapter C-CDR Fields - Unformatted File Table C-13 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Rx Synchronization The number of times that the general synchronization of Loss the MCU was lost. Tx Synchronization The number of times that the general synchronization of Loss the participant was lost.
Page 894 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-13 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description T.120 Unit ID Not supported. Always contains the value 0. T.120 MCS Board Not supported. Always contains the value 0.
Page 895 Chapter C-CDR Fields - Unformatted File Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Number Of Note: This field is only relevant to ISDN/PSTN Channels participants. The number of channels being connected for this participant.
Page 896 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Number of Note: This field is only relevant to ISDN/PSTN Participant Phone participants.
Page 897 Chapter C-CDR Fields - Unformatted File Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323...
Page 898 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description Bonding Phone Note: This field is only relevant to ISDN/PSTN Number participants.
Page 899 Chapter C-CDR Fields - Unformatted File Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description H.323 Participant Note: This field is only relevant to IP participants. Alias Name/SIP For H.323 participants: Participant Address...
Page 900 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-17 Event fields for Event 15 - H323 CALL SETUP Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Connect Initiator...
Page 901 Chapter C-CDR Fields - Unformatted File Table C-18 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field “” denotes an unidentified participant or a participant whose name is unspecified.
Page 902 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-18 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause Note: This field is only relevant if the Participant Status is Secondary. The cause for the secondary connection (not being able to connect the video channels), as follows: 0 - Default.
Page 903 Chapter C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows 0 - Dial-out 5 - Dial-in...
Page 904 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Net Sub-Service Not supported. Name This field remains empty. Number of Note: This field is only relevant to ISDN/PSTN Participant Phone participants.
Page 905 Chapter C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 4 - H.264...
Page 906 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing.
Page 907 Chapter C-CDR Fields - Unformatted File Table C-20 Event Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1 Field Description Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted. 1 - The participant is encrypted. 2 - Auto.
Page 908 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-23 Event Fields for Event 22 - DTMF CODE FAILURE Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Incorrect Data The incorrect DTMF code entered by the participant, or an empty field “”...
Page 909 Chapter C-CDR Fields - Unformatted File Table C-24 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link The name of the Recording Link. Name Recording Link ID The Recording Link ID. Start Recording The start recording policy, as follows: Policy 1 - Start recording automatically as soon as the first participant connects to the conference.
Page 910 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-26 Event Fields for Event 30 - GATEKEEPER INFORMATION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Gatekeeper Caller The caller ID in the gatekeeper records. This value makes it possible to match the CDR in the gatekeeper and in the MCU.
Page 911 Chapter C-CDR Fields - Unformatted File Table C-29 Event Fields for Event 100 - USER TERMINATE CONFERENCE Field Description Terminated By The login name of the user who terminated the conference. Table C-30 Event Fields for Event 32 Field Description IP V6 IPv6 address of the participant’s endpoint.
Page 912 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-32 Event Fields for Event 106 - USER SET END TIME Field Description New End Time The new conference end time set by the user, in GMT time. User Name The login name of the user who changed the conference end time.
Page 913 Chapter C-CDR Fields - Unformatted File Table C-34 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Party ID The identification number assigned to the participant by the MCU. Connection Type The connection type, as follows: 0 - Dial-out 5 - Dial-in...
Page 914 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-34 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Voice Mode Indicates whether or not the participant is an Audio Only participant, as follows:...
Page 915 Chapter C-CDR Fields - Unformatted File Table C-34 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Number of MCU Note: This field is only relevant to ISDN/PSTN Phone Numbers participants.
Page 916 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-34 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261...
Page 917 Chapter C-CDR Fields - Unformatted File Table C-34 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing.
Page 918 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-35 Event Fields for Event 111 - OPERATOR BACK TO CONFERENCE PARTY Field Description Operator Name The login name of the operator moving the participant back to the conference. Party Name The name of the participant being moved.
Page 919 Chapter C-CDR Fields - Unformatted File Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A: "Disconnection Causes” on page A-1. Table C-38 Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure H323 call close.
Page 920 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-38 Disconnection Cause Values (Continued) Value Call Disconnection Cause H323 call close. Remote busy H323 call close. Normal H323 call close. Remote reject H323 call close. Remote unreachable H323 call close. Unknown reason H323 call close.
Page 921 Chapter C-CDR Fields - Unformatted File Table C-38 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP remote stopped responding SIP remote unreachable SIP transport error SIP bad name SIP trans error TCP invite SIP redirection 300 SIP moved permanently SIP moved temporarily SIP redirection 305 SIP redirection 380...
Page 922 Polycom RMX 1500/2000/4000 Getting Started Guide Table C-38 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP unsupported media type SIP client error 420 SIP temporarily not available SIP client error 481 SIP client error 482 SIP client error 483...
Page 923 Chapter C-CDR Fields - Unformatted File MGC Manager Events that are not Supported by the The following MGC Manager events are not supported by the RMX: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A. •...
Page 924 Polycom RMX 1500/2000/4000 Getting Started Guide C-60...
Page 925 Appendix D Ad Hoc Conferencing and External Database Authentication The RMX Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue. Ad Hoc conferencing is available in two modes: •...
Page 926 Polycom RMX 1500/2000/4000 Getting Started Guide Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue. In this configuration, any participant connecting to the Entry Queue can start a new conference, and no security mechanism is applied.
Page 927 Chapter D-Ad Hoc Conferencing and External Database Authentication To enable this workflow, the following components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file requesting the Conference ID • An Ad Hoc-enabled Entry Queue with an assigned Profile Ad Hoc Conferencing with Authentication The MCU can work with an external database application to validate the participant’s right to start a new conference.
Page 928 Polycom RMX 1500/2000/4000 Getting Started Guide Entry Queue Level - Conference Initiation Validation with an External Database Application Starting a new conference with external database application validation entails the following steps: IP Endpoint Prefix in Gatekeeper - 925 IP Endpoint...
Page 929 Chapter D-Ad Hoc Conferencing and External Database Authentication If this Conference ID is not registered in the database, the conference cannot be started and this participant is disconnected from the Entry Queue. The external database contains a list of participants (users), with their assigned parameters.
Page 930 Polycom RMX 1500/2000/4000 Getting Started Guide application it must be configured to access the external database for authentication. • An Entry Queue IVR Service configured with the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication.
Page 931 Chapter D-Ad Hoc Conferencing and External Database Authentication Conference access authentication can be implemented for all participants joining the conference or for chairpersons only. Conference Access Validation - All Participants (Always) Once the conference is created either via an Ad Hoc Entry Queue, or a standard ongoing conference, the right to join the conference is authenticated with the external database application for all participants connecting to the conference.
Page 932 Polycom RMX 1500/2000/4000 Getting Started Guide — Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU.
Page 933 Chapter D-Ad Hoc Conferencing and External Database Authentication Conference Access Validation - Chairperson Only (Upon Request) An alternative validation method at the conference level is checking only the chairperson password with the external database application. All other participants can be checked only with the MCU (if the Conference IVR Service is configured to prompt for the conference password) or not checked at all (if the Conference IVR Service is configured to prompt only for the chairperson password).
Page 934 Polycom RMX 1500/2000/4000 Getting Started Guide • If the correct conference password is entered, the participant is prompted to enter the chairperson identifier key. — If no identifier is entered, the participant is connected to the conference as a standard participant.
Page 935 Chapter D-Ad Hoc Conferencing and External Database Authentication • Profiles Defines the conference parameters for the conferences that will be initiated from the Ad Hoc-enabled Entry Queue. • Entry Queue IVR Service with Conference ID Request Enabled The Entry Queue Service is used to route participants to their destination conferences, or create a new conference with this ID.
Page 936 Polycom RMX 1500/2000/4000 Getting Started Guide — Conference Password — Chairperson Password — Conference Information, such as the contact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box. — Maximum number of participants allowed for the conference —...
Page 937 The password associated with the user name PASSWORD defined for the MCU in the external database application. To use the WebCommander application as an external database application, the default password is POLYCOM. EXTERNAL_DB_ The URL of the external database application. DIRECTORY Click OK.
Page 938 Polycom RMX 1500/2000/4000 Getting Started Guide Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box.
Page 939 Chapter D-Ad Hoc Conferencing and External Database Authentication Enabling External Database Validation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box. You can set the system to validate all the participants joining the conference or just the chairperson.
Page 940 Polycom RMX 1500/2000/4000 Getting Started Guide D-16...
Page 941 Appendix E Participant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Media Info...
Page 942 Polycom RMX 1500/2000/4000 Getting Started Guide Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Annexes (video Indicates the H.263 annexes in use at the time of the only) last RTCP report. If the actual annexes used are other than the declared annexes in the capabilities exchange, the Faulty flag is displayed.
Page 943 Chapter E-Participant Properties Advanced Channel Information Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Out of Order The number of packets arriving out of order. The following details are displayed: • Accumulated N - total number of packets that arrived out of order since the channel opened.
Page 944 Polycom RMX 1500/2000/4000 Getting Started Guide Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can...
Page 945 Appendix F Secure Communication Mode The RMX can be configured to work in Secure Mode by configuring the RMX and the RMX Web Client to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU, setting the MCU Listening Port to secured port 443.
Page 946 Polycom RMX 1500/2000/4000 Getting Started Guide The Create Certificate Request dialog box is displayed. Enter information in all the following fields: Table F-1 Create Certificate Request Field Description Country Name Enter any 2 letter code for the country name. State or Province Enter the full name of the state or province.
Page 947 Chapter F-Secure Communication Mode The RMX creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. Click Copy Request to copy the New Certificate Request to the workstation’s clipboard. Connect to your preferred Certificate Authority’s website using the web browser.
Page 948 Polycom RMX 1500/2000/4000 Getting Started Guide Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. Click the Send Certificate button to send the certificate to the RMX. The MCU validates the certificate. — If the certificate is not valid, an error message is displayed.
Page 949 Appendix F, “System Flags” , below, lists both flags and their settings. If the System Flag, RMX_MANAGEMENT_SECURITY_PROTOCOL does not exist in the system, it must be created by using the RMX Setup menu. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Modifying System Flags” on page 19-5. Table F-2...
Page 950 Polycom RMX 1500/2000/4000 Getting Started Guide In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. Select the Secured RMX Communication check box. Click OK. Alternate Management Network The Alternate Management Network enables direct access to the RMX for support purposes.
Page 951 Chapter F-Secure Communication Mode For more information see "Configuring Direct Connections to RMX” on page G-1"Connecting to the Alternate Management Network” on page G-9. Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended. Securing an External Database TLS 1.0 is used when securing communications between the RMX and an external database.
Page 952 Polycom RMX 1500/2000/4000 Getting Started Guide...
Page 953 Appendix G Configuring Direct Connections to RMX Direct connection to the RMX is necessary if you want to: • Modify the RMX’s Factory Default Management Network settings without using the USB key. • Connect to the RMX’s Alternate Management Network for support purposes.
Page 954 Polycom RMX 1500/2000/4000 Getting Started Guide The administrator’s Login name, Password, viewing and system permissions on the Alternate Management Network are the same as those on the Management Network. Once logged in, the RMX Web Client behaves as if the administrator had logged in on the Management Network.
Page 955 Chapter G-Configuring Direct Connections to RMX In the Network Connections window, double-click the Local Area Connection that has Connected status.
Page 956 Polycom RMX 1500/2000/4000 Getting Started Guide In the Local Area Connection Status dialog box, click the Properties button. In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the...
Page 957 Chapter G-Configuring Direct Connections to RMX Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address should be in the same network neighborhood as the RMX’s Control Unit IP address. Example: IP address – near 192.168.1.nn None of the reserved IP addresses listed in Table G-1 should be used for the IP Address.
Page 958 Polycom RMX 1500/2000/4000 Getting Started Guide Table G-1 Reserved IP Addresses IP Address Management Alternate Network Entity Network Network (Factory Default) Control Unit IP Address 192.168.1.254 169.254.192.10 Control Unit Subnet Mask 255.255.255.0 255.255.240.0 Default Router IP Address 192.168.1.1 169.254.192.1 Shelf Management IP Address 192.168.1.252...
Page 959 Enter. In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button. The Fast Configuration Wizard starts. If no USB key is detected and either: this is the First Time Power-up...
Page 960 Polycom RMX 1500/2000/4000 Getting Started Guide For more information about First-time Power-up and the Fast Configuration Wizard see the RMX 1500/2000/4000 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-22. Enter the following parameters using the information supplied by your network administrator: —...
Page 961 Chapter G-Configuring Direct Connections to RMX Connecting to the Alternate Management Network Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 port. LAN 3 Port To connect to the Alternate Management Network: Connect the cable between the RMX’s LAN 3 port and the LAN port configured on the workstation.
Page 962 Polycom RMX 1500/2000/4000 Getting Started Guide Connecting to the RMX via Modem Remote access to the RMX’s Alternate Management Network is supported via an external PSTN <=> IP modem. To connect via modem to the Alternate Management Network the following procedures must be performed: Procedure 1: Install the RMX Manager –...
Page 963 Chapter G-Configuring Direct Connections to RMX Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page G-15) is modified for connection to different modems.
Page 964 Polycom RMX 1500/2000/4000 Getting Started Guide In the Network Connection Type box, select Connect to the Internet and click the Next button. In the Getting Ready box, select Set up my connection manually and click the Next button. In the Internet Connection box, select Connect using dial-up modem and click the Next button.
Page 965 Chapter G-Configuring Direct Connections to RMX In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button. In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. G-13...
Page 966 Polycom RMX 1500/2000/4000 Getting Started Guide In the Connection Availability box, select Anyone’s use and click the Next button. In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button. G-14...
Page 967 Chapter G-Configuring Direct Connections to RMX 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem.
Page 968 Polycom RMX 1500/2000/4000 Getting Started Guide Procedure 4: Connect to the RMX To Connect using the RMX Manager: To use the browser: In the browser’s command line, enter  http://<MCU Control Unit and press Enter. IP Address>/RmxManager.html To use the Windows Start menu: Click Start.
Page 969 Setting the RMX for Integration Into Microsoft Environment Overview The Polycom® Visual Communications offers high quality video and audio multipoint conferencing by integrating the Polycom network devices and endpoints into Microsoft® platforms. The Polycom RMX system can be integrated into the following Microsoft environments: •...
Page 970 Polycom RMX 1500/2000/4000 Getting Started Guide Conferencing Entities Presence Conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) can be registered with the SIP server (Office Communication Server or Lync server) enabling the addition of these conferencing entities to the buddy list while displaying their presence (availability status: Available or Offline).
Page 971 Chapter H-Setting the RMX for Integration Into Microsoft Environment Multiple Networks A more complex configuration, in which two Microsoft SIP servers are used (one Lync Server and one Office Communications Server) is also supported using the RMX Multiple Networks configuration. In this configuration, each Microsoft SIP Server is defined in a Network Service of its own (in this case two IP Network Services are defined).
Page 972 Polycom RMX 1500/2000/4000 Getting Started Guide Interactive Connectivity Establishment (ICE) Interactive Connectivity Establishment (ICE) provides a structure/ protocol to unify the various NAT Traversal techniques that are used to cross firewalls. It enables SIP based endpoints to connect while traversing a variety of firewalls that may exist between the calling endpoint (local) and the MCU or called endpoint (remote).
Page 973 For example, Enterprise A also contains a branch office, which in this example is a Polycom HDX user who is behind more than one firewall. Remote - a connection between RMX that resides within the organization and an endpoint that resides outside of the organization (on a WAN).
Page 974 For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the...
Page 975 Optional if Load Balancer Server is present. Set the Static Route & Trusted Host for RMX in the Load Balancer server. RMX side: The following tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-80. Modify the Management Network Service to include the DNS server and set the Transport Type to TLS.
Page 976 For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the...
Page 977 Chapter H-Setting the RMX for Integration Into Microsoft Environment This is the recommended working method. It alleviates the need to create a user account in the OCS for each Meeting Room and Entry Queue. This also allows users to join ongoing conferences hosted on the MCU without registering all these conferences with OCS.
Page 978 Polycom RMX 1500/2000/4000 Getting Started Guide Right-click the server pool icon, click Properties > Front End Properties. The Pool Front End Properties dialog box opens. Click the Host Authorization tab. H-10...
Page 979 Chapter H-Setting the RMX for Integration Into Microsoft Environment Click the Add button to add the RMX as trusted host. The Add Authorized Host dialog box opens. In the Add Authorized Host dialog box, enter the RMX FQDN name as defined in the DNS and will be used in the Static Routes definition.
Page 980 Polycom RMX 1500/2000/4000 Getting Started Guide 10 Click the button. The Add Static Routes dialog box opens. 11 In the Matching URI section, enter the Domain name for the RMX. Any domain name can be used. 12 In the Next hop section enter the RMX FQDN name as defined in the DNS and is used in the Host Authorization definition.
Page 981 Chapter H-Setting the RMX for Integration Into Microsoft Environment 13 In the Transport field, select TLS to enable the dial-out from conferences to SIP endpoints. 14 Click OK. The new Route is added to the list of routes in the Front End Properties—Routes dialog box.
Page 982 Make sure that when defining the Static Route it is pointing to the OCS pool and not to the RMX directly. Configuring the RMX System The required tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-80. Dialing to an Entry Queue, Meeting Room or Conference Using...
Page 983 Static Routes. For example, if the domain name defined in the OCS static routes is lcs2007.polycom.com and the Routing Name of the Meeting Room is 4567, the participant enters 4567@lcs2007.polycom.com. Another dialing method is to register the Entry Queues with the SIP Server and create a user for each Entry Queue in the Active Directory.
Page 984 • Configure Office Communicator Users for Enterprise Voice. RMX side: The following tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-80. Modify the Management Network Service to include the DNS server and set the Transport Type to TLS.
Page 985 Chapter H-Setting the RMX for Integration Into Microsoft Environment Optional. Removing the RMX from the Host Authorization List If you have defined the RMX as Trusted Host to enable dialing using the Static Routes and you want to use numerical dialing in addition or instead of SIP URI dialing, you need to remove the current definition of the RMX and redefine it as a voice gateway.
Page 986 RMX is set as a voice gateway by creating a new instance of the class MSFT_SIPTrustedAddInServiceSetting. Polycom recommends using the Office Communications Server 2007 R2 Resource Kit Tools to accomplish this. To set up the RMX/DMA as a Voice Gateway:...
Page 987 Chapter H-Setting the RMX for Integration Into Microsoft Environment Run the following command: cscript OCSTrustEntry.vbs /action:add / type:trustedservice /fqdn:<your FQDN> / service:MediationServer /port:5061 /version:4 / routable:TRUE Where <your FQDN> is the FQDN of your RMX system. The script automatically generates the GUID discover the proper Active Directory container to store the object.
Page 988 Polycom RMX 1500/2000/4000 Getting Started Guide To establish the voice route: Open the OCS R2 management Console and right click on Forest and then click Properties > Voice Properties. The Office Communications Server Voice Properties dialog box opens. Click the Routes tab.
Page 989 Chapter H-Setting the RMX for Integration Into Microsoft Environment Optional. In the Description field, enter a description. In the Target Regular Expression field enter ^ and the MCU prefix as defined in the gatekeeper. This prefix is also defined in the RMX IP Network Service.
Page 990 Polycom RMX 1500/2000/4000 Getting Started Guide If you have not defined such a prefix in the IP Network Service in the RMX configuration, you can add it later, using value entered here. In the Gateways - Addresses box, click the Add button.
Page 991 Chapter H-Setting the RMX for Integration Into Microsoft Environment 11 In the Available box, click Default Usage and then click the > button. The Default Usage option appears in the Configured box. 12 Click OK. 13 In the Add Route dialog box, click OK to save the new route. Configuring Office Communicator Users for Enterprise Voice Each of the endpoints in the OCS environment must be set to use the voice route.
Page 992 Polycom RMX 1500/2000/4000 Getting Started Guide In the right pane, right-click one or more users whom you want to configure, and then select Configure users. The Welcome to the Configure Users Wizard opens. On the Welcome to the Configure Users Wizard dialog box, click Next.
Page 993 Chapter H-Setting the RMX for Integration Into Microsoft Environment 10 On the Configure Enterprise Voice Settings and Location Profile dialog box, select Change Enterprise Voice Policy for selected users. 11 Select an Enterprise Voice policy from the list. 12 Select Change location profile for selected users. 13 Select a location profile from the list, and then click Next.
Page 994 Polycom RMX 1500/2000/4000 Getting Started Guide 15 On the Configure Operation Status dialog box, verify that the operation succeeded, and then click Finish. To Configure Office Communicator Users for Enterprise Voice in the in the Active Directory: Open the Active Directory and navigate to the endpoint whose properties require changing.
Page 995 Chapter H-Setting the RMX for Integration Into Microsoft Environment Select the Enable Enterprise Voice option. Click OK to return to the Properties - Communications dialog box. Click OK. H-27...
Page 996 Polycom RMX 1500/2000/4000 Getting Started Guide Starting a Conferencing Call from the MOC In the Office Communicator application, enter the number to dial, for example, 113344. This number is composed of the RMX Prefix in the Gatekeeper (for example, 11) and the Meeting Room ID, as defined on the RMX (for example, 3344).
Page 997 Chapter H-Setting the RMX for Integration Into Microsoft Environment Tab and follow the instructions in "Setting the Static Route for RMX in the OCS” on page H-11. • When defining both routing methods, you cannot add an RMX as an Authorized Host using the Front End Properties >...
Page 998 Polycom RMX 1500/2000/4000 Getting Started Guide To create the TLS certificate in the Office Communications Server: In the OCS Enterprise Pools tree, expand the Pools list and the server pool list. Right-click the pool Front End entity, and click Certificate.
Page 999 Chapter H-Setting the RMX for Integration Into Microsoft Environment Select Create a New Certificate and click Next. The Delayed or Immediate Request window appears. Select Send the Request immediately to an online certificate authority and click Next. The Name and Security Settings window appears. H-31...
Page 1000 Polycom RMX 1500/2000/4000 Getting Started Guide In the Name field, select the RMX name you entered in the FQDN field when defining the trusted host or as defined in the DNS server. Select the Mark cert as exportable check box.

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