Polycom 1500 Deployment Manual
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Polycom 1500 Deployment Manual

Realpresence collaboration server, maximum security environments
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Polycom® RealPresence® Collaboration Server
(RMX) 1500/2000/4000
Deployment Guide for
Maximum Security Environments
Polycom Document Title
Version
7.8
|
November 2012
|
DOC2712A
1

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  • Page 1 [Type the document title] Version November 2012 DOC2712A Polycom® RealPresence® Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security Environments Polycom Document Title...
  • Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Telescopic Rail Runner Assembly ................ 1-6 Installing the RealPresence Collaboration Server (RMX) 1500 ........ 1-9 Optional. Installing the RTM ISDN 1500 Card on the RMX 1500 ....1-9 Mounting the RMX 1500 in a Rack ..............1-10 Connecting Cables to the RMX 1500 ..............1-12 Installing the RealPresence Collaboration Server (RMX) 2000 ......
  • Page 4 Polycom® RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 5: Enable Secured Communication ..............1-45 Enabling Secure Mode ....................1-45 Purchasing a Certificate ..................1-45 Installing the Certificates .....................1-47 Installing the RMX Certificate ................1-47 Installing the CA Certificate(s) ................1-48 Installing the CRL ....................1-49...
  • Page 5 Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port ....... . 4-1 Operations Performed Using a USB Device ...............
  • Page 6 Polycom® RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Deployment Guide for Maximum Security Environments Dialing to the RMX from an ISDN Endpoint ............5-13 Dialing to an ISDN Endpoint from the RMX ............5-13 Serial Gateway S4GW - Maximum Security Mode ............5-13 Advanced Commands ....................5-16...

  • Page 7: First Time Installation And Configuration

    ® and RMX 1500, 2000, 4000 are used interchangeably throughout this document. Do not insert a USB device into the RealPresence® Collaboration Server’s USB port unless it is your intention to disable Secured Mode or perform a Comprehensive Restore to Factory Defaults.

  • Page 8: Required It Infrastructure

    Certificate Revocation List (CRL) distribution point for each Certificate Authority (CA) used in the configuration All systems that are part of the secure solution, whether IT infrastructure or Polycom devices, must be configured with the capability to resolve all other Polycom and other IT infrastructure device Host Names on the network.

  • Page 9: Realpresence® Collaboration Server (Rmx) Hardware

    RealPresence® Collaboration Server (RMX) Hardware It is required that MPM+ or MPMx cards are installed in the RMX. Installation and Configuration First Time Installation and Configuration of the RMX 1500/2000/4000 consists of the following procedures: Hardware Installation and Setup — Mount the RMX in a rack.

  • Page 10: Procedure 1: Hardware Installation And Setup

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 1: Hardware Installation and Setup In a well ventilated area, mount the RMX 1500/RMX 2000/RMX4000 unit in a 19” rack. It is important to adhere to the Site Safety Requirements as described in the RealPresence Collaboration Server 1500/2000/4000 Hardware Guides, "Site Safety Requirements”...

  • Page 11: Installing The Telescopic Rail Runners On The Rack

    Rack spacer Rack spacer Front & Rear assembly kit Flat head screw - M5*10mm Rail runner assembly Flat head screw - M3*8mm Flat washer M3 Nut spring M3 Polycom, Inc.

  • Page 12: Telescopic Rail Runner Assembly

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 1-1 Rail Runners Kit Contents Item Item Part/Kit no. Item Item Sample Quantity RMX chassis Pan head screw - assembly kit M5*12mm Flat washer M5 Telescopic Rail Runner Assembly...
  • Page 13 Position the Rack Spacer (item no. 3) onto the marked rack post together with left rack rail runner (item no. 1 which is labeled LEFT) and fasten the flat head screws 3*10mm (item no. 4) as shown in Figure 1-2. RMX 1500 rack assembly view RMX 1500 rack assembly view without rail runner clip...
  • Page 14 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments RMX 2000 rack assembly view RMX 2000 rack assembly view without rail runner clip with rail runner clip Figure 1-2 Detail of Front Rack Spacer Assembly (left rail runner is shown here) for all RMX types •...

  • Page 15: Installing The Realpresence Collaboration Server (Rmx) 1500

    If the ISDN option was purchased with your RMX, the ISDN card is shipped separately and must be manually installed into the rear of the RMX 1500. It is recommended to install the ISDN card before the RMX 1500 is placed in a rack.

  • Page 16: Mounting The Rmx 1500 In A Rack

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Slide out the cover. Installing the RTM ISDN 1500 Card Slide in the RTM ISDN 1500 card. Insert the card into the slot and tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to RMX.
  • Page 17 — Install the shelf, supplied by the rack manufacturer, in the rack. — Mount the RMX unit on the shelf. — Fasten the RMX unit to the rack with screws through the four holes in the RMX’s front mounting brackets. 1-11 Polycom, Inc.

  • Page 18: Connecting Cables To The Rmx 1500

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Connecting Cables to the RMX 1500 To connect the cables: • Connect the Media cable to LAN 2 port. — Optional. If LAN Redundancy or Multiple Networks options are used, connect the LAN cable to LAN 1.

  • Page 19: Installing The Realpresence Collaboration Server (Rmx) 2000

    On the new RTM ISDN card move the ejector levers to their fully open position. Slide in the RTM ISDN card in the RMX slot. An RTM ISDN card must connect directly to an MPM/MPM+/MPMx card in the opposite facing front slot. 1-13 Polycom, Inc.

  • Page 20: Mounting The Rmx 2000 In A Rack

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Ejector Lever Captive Screw Push the card into the slot until the ejector levers touch the front edge of the card cage. Push the ejector levers to their fully closed position.

  • Page 21: Connecting Cables To The Rmx 2000

    Guide, "LAN Redundancy” on page 16-32 "Multiple Network Services” on page 16-49. • Optional. On the RTM ISDN card connect the E1/T1 Cables to PRI Ports. LAN 2 Connection, (optional) LAN1 E1/T1 Connection Power Off/On LAN 2 Connection switch Cable 1-15 Polycom, Inc.

  • Page 22: Installing The Realpresence Collaboration Server (Rmx) 4000

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Installing the RealPresence Collaboration Server (RMX) 4000 The following procedures have to be performed to install the RMX 4000 at your site: • Optional. Installing the RTM ISDN card on the RMX •...

  • Page 23: Mounting The Rmx 4000 In A Rack

    1-2, "Detail of Front Rack Spacer Assembly (left rail runner is shown here) for all RMX types” on page for installation instructions. • Using a shelf — Install the shelf, supplied by the rack manufacturer, in the rack. — Mount the RMX on the shelf. 1-17 Polycom, Inc.

  • Page 24: Connecting The Rmx 4000 To The Power Sources

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments — Fasten the RMX to the rack with screws through the eight holes in the RMX’s front mounting brackets. Connecting the RMX 4000 to the Power Sources The size of the protective earthing conductor & cable should be a minimum of 10AWG.
  • Page 25 Replace the transparent plastic caps on the terminal block. Turn ON the Main that supplies power to the RMX. Turn ON the circuit breaker on each of the DC Power Rail Modules. 1-19 Polycom, Inc.

  • Page 26: Connecting Cables To The Rmx 4000

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Connecting Cables to the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000: — Connect the Management Network cable to LAN 2. — Connect the Signaling cable to LAN 3.

  • Page 27: Procedure 2: Gather Network Equipment And Address Information

    Control Unit Subnet Mask 255.255.255.0 Default Router IP Address 192.168.1.1 Shelf Management IP Address 192.168.1.252 Signaling Host IP address – Media Board IP address (MPM 1) – Media Board IP address (MPM 2) – RMX 2000/4000 only 1-21 Polycom, Inc.

  • Page 28: Isdn/Pstn Services

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 1-2 Network Equipment and Address Information (Continued) Local Network Parameter Factory Default Settings Media Board IP address (MPM 3) – RMX 4000 only Media Board IP address (MPM 4) –...

  • Page 29: Procedure 3: First Entry Configuration

    During first-time power-up, the Product Activation dialog box is displayed, requesting you to enter an Activation Key. Obtaining the Activation Key Access the Service & Support page of the Polycom website at: http://portal.polycom.com Login with your Email Address and Password or register as a new user.
  • Page 30 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Before connecting directly, you must modify the IP Address, Subnet Mask and Default Gateway settings of the workstation to be compatible with either the RMX’s Default Management Network. To modify the workstation’s IP addresses: On the Windows Start menu, select Settings >...
  • Page 31 None of the reserved IP addresses listed in Table 1-3 should be used for the IP Address. The Subnet mask and Default gateway addresses should be the same as those for the RMX’s Default Management Network. The addresses needed for connection to the RMX’s Default Management Network are listed in Table 1-3. 1-25 Polycom, Inc.

  • Page 32: Connecting To The Default Management Network

    10 Start the RMX Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter. 11 In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
  • Page 33 16 Enter the new Control Unit IP Address in the browser’s address line, using a workstation on the local network, and press Enter to start the RMX Web Client application. 17 In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.

  • Page 34: Product Activation

    18 In the Activation Key field, enter or paste the Product Activation Key obtained earlier. 19 Click OK. If you do not have an Activation Key, click Polycom Resource Center to access the Service & Support page of the Polycom website.

  • Page 35: Modifying The Signaling Network Service And Isdn/Pstn Network Service Settings

    The IP Management Service tab in the Fast Configuration Wizard is enabled only if the factory default Management IP addresses were not modified. Both IPv4 and IPv6 are supported. For IPv6 addressing information see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "IP Network Services” on page 16-1. Fast Configuration Wizard Enter the required IP Signaling information in the dialog box.
  • Page 36 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 1-4 Signaling Network Service – IP Signaling Field Description Network Service The name Default IP Service is assigned to the Signaling Network Name Service by the Fast Configuration Wizard. This name can be changed.
  • Page 37 Default name is RMX Local Domain Name Enter the name of the domain where the MCU is installed. Primary DNS Server The static IP addresses of the DNS servers. IP Address A maximum of three servers can be defined. 1-31 Polycom, Inc.

  • Page 38: Field Description

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Click the Next button. Enter the required Network Type information in the dialog box. Table 1-7 Signaling Network Service – IP Field Description IP Network Type Select H.323 for an H.323-only Network Service.
  • Page 39 The alias that identifies the RMX’s Signaling Host within the network. Up to five aliases can be defined for each RMX. Note: When a gatekeeper is specified, at least one alias must be entered in the table. Additional aliases or prefixes may also be entered. 1-33 Polycom, Inc.
  • Page 40 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 1-8 Signaling Network Service – Gatekeeper Parameters (Continued) Field Description Type The type defines the format in which the card’s alias is sent to the gatekeeper. Each alias can be of a different type: •...

  • Page 41: Field Description

    E1 all other spans that you may later define must also be of type E1. Service Type PRI is the only supported service type. It is automatically selected. 13 Click Next. The PRI Settings dialog box opens. 1-35 Polycom, Inc.
  • Page 42 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments 14 Define the following parameters: Table 1-10 Fast Configuration Wizard – PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
  • Page 43 For E1 spans, default is EURO ISDN. Note: For T1 configurations in Taiwan, Framing must be set to ESF and Line Coding to B8ZS. 17 Click Next. The Phones dialog box opens. 18 Click Add to define dial-in number ranges. 1-37 Polycom, Inc.
  • Page 44 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The Add Phone Number dialog box opens. 19 Define the following parameters: Table 1-12 Fast Configuration Wizard – Add Phone Numbers Field Description First Number The first number in the phone number range.
  • Page 45 PSTN Network Services > ISDN Properties > Spans tab in the RMX Web Client. Each ISDN RTM card can support either 7 E1 or 9 T1 PRI lines (E1 and T1 connections cannot be used simultaneously). 26 Click Next. 1-39 Polycom, Inc.
  • Page 46 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments 27 Enter the required System Flags information in the dialog box. Table 1-13 Signaling Network Service – System Flags Flag Description / Default Conference ID The number of digits of the Conference Length (MCU) ID to be assigned by the MCU.
  • Page 47 33 When the Login screen is displayed, enter your Username and Password and click Login. On first entry, the default Username and Password are both POLYCOM. The system is now fully configured and if there are no System Errors, the green RDY LED on the CNTL module on the RMX’s front panel turns ON.

  • Page 48: Procedure 4: Enable Ultra Secure Mode

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 4: Enable Ultra Secure Mode The Ultra Secure Mode is disabled by default and can be enabled by changing the value of the ULTRA_SECURE_MODE System Flag to YES using the Setup > System Configuration menu.
  • Page 49 Chapter 1-First Time Installation and Configuration The Login - Welcome screen is displayed: 10 Enter POLYCOM in the User Name field. 11 Enter POLYCOM in the Password field. 12 Click Login. The Change Password/Login - Welcome screen is displayed: — A message: Last disconnection cause: User must change password displayed in red.
  • Page 50 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments If the default POLYCOM user is defined in the RMX Web Client, an active alarm is displayed and the MCU status changes to Major until the administrator changes the default username and password.

  • Page 51: Procedure 5: Enable Secured Communication

    TLS private keys saved by the current version will be compatible with TLS private keys saved by future RMX versions. For more information see the RealPresence Collaboration Server (RMX®) 1500/2000/4000 Administrator’s Guide, "Ultra Secure Mode” on page F-7. Enabling Secure Mode The following operations are required to switch the RMX to Secure Mode: •...
  • Page 52 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The Create Certificate Request dialog box is displayed. Enter information in all the following fields: Table 1-14 Create Certificate Request Field Description Country Name Enter any 2 letter code for the country name.

  • Page 53: Installing The Certificates

    Authority continue with he following installation procedures. Installing the RMX Certificate To install the certificate: Copy (Ctrl + C) the certificate information from the Certificate Authority’s e-mail to the clipboard. In the RMX menu, click Setup > Secured RMX Communications > Send Certificate. 1-47 Polycom, Inc.

  • Page 54: Installing The Ca Certificate(S)

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. Click the Send Certificate button to send the certificate to the RMX. The RMX validates the certificate.

  • Page 55: Installing The Crl

    Before clicking the Update Repository button ensure that all CRLs have also been added to the Certification Repository. Installing the CRL This procedure is performed for each CRL that is to be added to the Certification Repository. 1-49 Polycom, Inc.
  • Page 56 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments To add a CRL to the repository: Repeat steps 1 - 7 for each CRL that is to be added to the Certification Repository. In the CRL List tab, click the Add button.

  • Page 57: Switching To Secure Communication Mode

    In the Reset Confirmation dialog box, click Yes. In the Please wait for system reset message box, click OK. System restart may take up to five minutes. Refresh the browser periodically until the RMX Web Client – Terms of Usage screen is displayed 1-51 Polycom, Inc.

  • Page 58: Procedure 6: Set System Configuration Flags

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 6: Set System Configuration Flags Maximum Security Environments have additional System Flags that control: • Network Security • User Management • Strong Passwords • Login and Session Management •...
  • Page 59 Determines the minimum length of a user chairperson MIN_LEN password. Default: 9 Range: 9-16 NUMERIC_CONF_PASS_M Determines the minimum length of a conference IN_LEN password. Default: 9 Range: 9-16 PASSWORD_EXPIRATION Determines the number of days that passwords _DAYS remain valid. Default: 60 Range: 7-90 1-53 Polycom, Inc.

  • Page 60: Modifying Flag Values

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 1-15 System Flags and their default values Recommended Flag Description Value PASSWORD_EXPIRATION Determines how many days before password _WARNING_DAYS expiration a warning of pending password expiration will be displayed to the users.
  • Page 61 System restart may take up to five minutes. Refresh the browser periodically until the RMX Web Client – Terms of Usage screen is displayed. 10 Connect to the RMX. See "Connecting to the RMX” on page 1-42. 1-55 Polycom, Inc.

  • Page 62: Procedure 7: Enable Network Separation (Rmx 2000)

    2 port, while RMX management sessions are hosted via the LAN 3 port. The RMX 1500 and RMX 4000 are designed with separate ports and networks for signaling, management and media, therefore this flag setting is not relevant. For more information see "Connecting Cables to the RMX 1500”...
  • Page 63 15 On the workstation that was connected to the RMX in Step 13, start the RMX Web Client application: In the browser’s address line, enter the Control Unit IP Address in the format: https://<Control Unit IP Address> Press Enter. 16 Connect to the RMX. See "Connecting to the RMX” on page 1-42. 1-57 Polycom, Inc.

  • Page 64: Procedure 8: Configure Ivr Settings

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 8: Configure IVR Settings. Perform this procedure if a password is to be used to access the conference, otherwise skip. In the RMX Management pane, click IVR Services.
  • Page 65 Chapter 1-First Time Installation and Configuration The Conference IVR Service Properties - Roll Call dialog box is displayed. Select Enable Roll Call. Click the OK button. 1-59 Polycom, Inc.

  • Page 66: Procedure 9: Optional. Modify Default Login And Main Screen Banner Text

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 9: Optional. Modify Default Login and Main Screen Banner Text The Login and Main Screens of the RMX Web Client and the RMX Manager display warning text banners cautioning users to the terms and conditions under which they may log into and access the system.

  • Page 67: Main Screen Banner

    The user must click the Accept button before the Login screen is displayed. Main Screen Banner The Main Screen banner is displayed at the bottom of the screen. It is intially blank and can be customized Banner 1-61 Polycom, Inc.

  • Page 68: Customizing Login And Main Screen Banners

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Customizing Login and Main Screen Banners The Login and Main Screen banners can be customized when the RMX is in either Ultra Secure Mode or non-Ultra Secure Mode. To customize the banners: In the RMX menu, click Setup >...

  • Page 69: Procedure 10: Rename The Default Polycom User

    Chapter 1-First Time Installation and Configuration Procedure 10: Rename the Default POLYCOM User To rename the default POLYCOM user: In the RMX Management pane, click the Users ( ) button. The Users pane is displayed. Select the POLYCOM user. Select Rename User in the menu.

  • Page 70: Procedure 11: Disable Inline Autocomplete Option In Web Browser

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Procedure 11: Disable Inline AutoComplete Option in Web Browser To protect both User Names and Passwords it is recommended to disable the Inline AutoComplete option in the web browser on the workstation.

  • Page 71: Procedure 12: Configure An Inbound And Outbound Access List

    RMX Management Network (LAN 3 port) is connected to. The format and configuration method of the Access Control List will vary depending on the type of switch that is used. 1-65 Polycom, Inc.
  • Page 72 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments 1-66 Polycom, Inc.

  • Page 73: Basic Operation

    Control Unit IP Address> and press the Enter key. https://< The RMX Web Client – Terms of Usage screen is displayed. Terms of Usage Banner Accept Button Click the Accept button to agree to the terms and conditions displayed in the banner. Polycom, Inc.
  • Page 74 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The Login - Welcome screen is displayed: Link to RMX Manager Installer Enter your User Name. Enter your Password. Click Login. The RMX Web Client - Main Screen is displayed.

  • Page 75: Rmx Web Client Screen Components

    List Pane • RMX Management • Status Bar • Address Book • Conference Templates For more information, see the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Administrator’s Guide, "Users, Connections and Notes” on page 15-1. Conferences List List Address Book Management Conference...

  • Page 76: Viewing And System Functionality Permissions

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Viewing and System Functionality Permissions Viewing and System Functionality permissions for Administrators and Operators are summarized in Table 2-1: Table 2-1 Viewing and System Permissions Authorization Level Operator Administrator Viewing Permissions ...

  • Page 77: List Pane

    Rarely Used – parameters configured during initial system set-up and rarely modified afterward. Status Bar The Status Bar at the bottom of the RMX Web Client contains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator. Polycom, Inc.

  • Page 78: System Alerts

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments System Alerts This is a list of system problems. The alert indicator flashes red when at least one system alert is active. The flashing continues until a user with Operator or Administrator permission reviews the list.

  • Page 79: Mcu State

    System Alert is generated. The default port usage threshold is 80% and it can be modified by the system administrator. For more information, see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Setting the Port Usage Threshold” on page 21-21.

  • Page 80: Displaying And Hiding The Address Book

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The Navigation pane of the Address Book contains the following types of lists: • Hierarchical — displays a multi-level hierarchical tree of groups and participants. Double-clicking a group on the navigation pane displays the group participants and sub-groups in the List pane.

  • Page 81: Displaying And Hiding Conference Templates

    Hide the Conference Templates list pane by clicking the anchor pin ( ) button in the top right corner of the pane. The Conference Templates list pane closes and a tab appears in the top right corner of the screen. Polycom, Inc.

  • Page 82: Customizing The Main Screen

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Customizing the Main Screen You can customize the main screen according to your preferences. Pane sizes can be changed, column widths can be adjusted and data lists can be sorted.

  • Page 83: Customizing The Rmx Management Pane

    In the RMX Management pane click and drag the icon of the item that you wish to move. An indicator line ( ) appears indicating the new position of the icon. Release the mouse button when the icon is in the desired position. The new position of the Networks icon List View 2-11 Polycom, Inc.

  • Page 84: Starting A Conference

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Starting a Conference There are several ways to start a conference: • Clicking the New Conference button in the Conferences pane. For more information, see "Starting a Conference from the Conferences Pane” on page 2-12.

  • Page 85: General Tab

    Note: This field is displayed in all tabs. Duration Define the duration of the conference in hours using the format HH:MM (default 01:00). Note: This field is displayed in all tabs. 2-13 Polycom, Inc.
  • Page 86 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 2-2 New Conference – General Options (Continued) Field Description Routing Name Routing Name is the name with which ongoing conferences, Meeting Rooms and Entry Queues register with various devices on the network such as gatekeepers.

  • Page 87: Participants Tab

    It is also used to add defined dial-out participants to the conference. Defined dial-out participants are connected to the conference automatically when the conference is launched Click the Participants tab. The Participants tab opens. Participants List When defining a new conference, the Participants List is empty. 2-15 Polycom, Inc.
  • Page 88 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The following table describes the information displayed in the Participants List and the operations that can be performed. Table 2-3 New Conference – Participants Tab Column / Button Description...
  • Page 89 Standard Windows multiple selection techniques can be used in this procedure. The selected participants are assigned to the conference and appear in the Participant List. Select additional Participants or click the Close button to return to the Participants tab. 2-17 Polycom, Inc.

  • Page 90: Information Tab

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Information Tab In the Info fields, you can add general information about the conference, such as contact person name, company name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched.

  • Page 91: Starting A Reservation

    To start a conference from the Reservation Calendar: In the RMX Management pane, click the Reservation Calendar button ( The Reservation Calendar is displayed. Click the New Reservation ( ) button. The New Reservation – General tab dialog box opens. 2-19 Polycom, Inc.

  • Page 92: Starting An Ongoing Conference From A Template

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Optional. Select the Enable ISDN/PSTN Dial-in check box if you want ISDN and PSTN participants to be able to connect directly to the conference. If Enable ISDN/PSTN Dial-in option is selected, either enter a dial-in number, or leave the Dial-in Number field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service.

  • Page 93: Connecting To A Conference

    If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exist in the system, the conference will not be started. For detailed description of Conference Templates, see RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Conference Templates” on page 7-1. Connecting to a Conference Direct Dial-in Participants must be provided with a dialing string which can vary according to the network type, conference password and chairperson password.

  • Page 94: H.323 Participants

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The chairperson can use the chairperson password as the conference password and does not need to enter the conference password. Participants connecting to HD Video Switching conferences must have HD capable endpoints and must connect using the same line rate as defined for the conference.

  • Page 95: Entry Queue Access

    H.323 participants can also bypass the conference IVR voice messages by adding the Conference Password to the initial dial string: [Gatekeeper Prefix][EQ ID][##Destination Conference ID][##Password] Example: Conference ID 1001 Conference Password 34567 >> H.323 participants dial 9251000##1001##34567 2-23 Polycom, Inc.

  • Page 96: Isdn And Pstn Participants

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments ISDN and PSTN Participants Up to two dial-in numbers can be allocated to an Entry Queue for use by ISDN and PSTN participants. Calls to numbers within the ISDN and PSTN Dial-in Range that are not allocated to an Entry Queue are routed to the Transit Entry Queue.
  • Page 97 To change the Display Name: In the Participants list, double-click the participant or right-click the participant and then select Participant Properties. The Participant Properties – Media Sources dialog box opens: Enter the new Display Name in the Name field. Click OK. 2-25 Polycom, Inc.

  • Page 98: Text Indication

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Text Indication The Text Indication appears in the window of the current speaker in the participant’s layout in addition to the endpoint name. It displays the conference Secure mode (on or off), total number of connected participants, number of video participants and number of audio participants.

  • Page 99: Monitoring Ongoing Conferences

    Maximum number of participants (voice and video) in a conference: • RealPresence Collaboration Server (RMX) 1500 MPMx-Q card assembly: 90 (25 video) • RealPresence Collaboration Server (RMX) 1500 MPMx-S card assembly: 180 (45 video) •...

  • Page 100: Conference Level Monitoring

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The selected conferences are displayed as sub-lists in the Participants list pane. The sub-lists can be expanded and collapsed by clicking the sublist control buttons that appear next to the conference name in the sublist headings.
  • Page 101 Additional information about the conference can be viewed when accessing the conference properties. To monitor a conference: >> In the Conference List pane, double click the name of the conference you wish to monitor or right-click the conference and then click Conference Properties. 2-29 Polycom, Inc.

  • Page 102: Participant Level Monitoring

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The Conference Properties dialog box appears with the General tab open. You can view all the conference’s properties but those that appear with a gray background cannot be modified.
  • Page 103 The IP participant’s IP address or the ISDN/PSTN participant’s phone number. Phone Alias Name The participant’s Alias Name. The alias of an RSS 2000 Recording System if the participant is functioning as a recording link. Network The participant’s network connection type – H.323 or ISDN/PSTN. 2-31 Polycom, Inc.
  • Page 104 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 2-6 Participant Monitoring – Indicators and Properties (Continued) Column Icon/Description Dialing Dial-in – The participant dialed the conference. Direction Dial-out – The MCU dialed the participant. Audio Displays the status of the participant’s audio channel.

  • Page 105: Operations Performed During On Going Conferences

    To extend or shorten a conference manually: In the Conference List pane, double-click the conference Name. In the General tab, modify the End Time fields and click OK. The End Time is changed and the Duration field is updated. 2-33 Polycom, Inc.

  • Page 106: Adding Participants From The Address Book

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments To terminate a conference manually: In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation.

  • Page 107: Changing The Video Layout Of A Conference

    Participant level video layout selection overrides conference level video layout settings. To change the video layout of a conference: In the Conference Properties dialog box, select Video Settings. Video Windows Representation Video Layout Options Selected Layout If Auto Layout check box is selected, clear it. 2-35 Polycom, Inc.

  • Page 108: Video Forcing

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments From the Video Layout options, select the Number of Windows to display and the Video Layout thumbnail required and click OK. Number of Video Windows Video Layout Thumbnail Selected...

  • Page 109: Enabling And Disabling Video Clarity

    In the Conference List pane, double-click the name of the conference for which you want to enable or disable Video Clarity right-click the conference name and then click Conference Properties. Click the Video Settings tab. Select or clear the Video Clarity check box as required. Click OK. 2-37 Polycom, Inc.

  • Page 110: Participant Level Operations

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Participant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of participants in ongoing conferences, as described in Table 2-7. Table 2-7 Participant Level Operations...

  • Page 111: Personal Layout Control With The Rmx Web Client

    Note: Enabling AGC may result in amplification of background noise. Participant To view all Participant Properties. Properties For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 8-10. Personal Layout Control with the RMX Web Client Video...
  • Page 112 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments In the Layout Type list, select Personal. Video Windows Representation List of Conference Participants Selected Layout Select the number of Video Windows. Select the required Video Layout. To video force participants to windows in the selected video layout, in the window to which you want to force a participant, select the name of the participant to force from the list of conference participants.

  • Page 113: Personal Layout Selection With Click&View

    To change Personal Layout with Click&View: Enable Click&View – on the endpoint’s keypad, enter The Click&View application is displayed on the screen. When using a Polycom VSX endpoint, an additional must be entered to enable the remote DTMF keypad. The full Click&View entry sequence is: The Personal Layout keypad options menu is displayed on the video screen.

  • Page 114: Conference Control Using Dtmf Codes

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The following table summarizes the Video Layout options available via Click&View. Table 2-8 Video Layout Options DTMF Code Layout Options Conference Control Using DTMF Codes Participants and chairpersons can manage their connection to ongoing conferences from their endpoints, using touch-tone signals (DTMF codes) from their endpoints.
  • Page 115 Roll Call Stop Review Names Chairperson Terminate Conference Chairperson Start Click&View Everyone Change To Chairperson Everyone Increase Listening Volume Everyone Decrease Listening Volume Everyone Override Mute All Configurable Everyone Secure Conference Chairperson Unsecure Conference Chairperson Show Participants Everyone 2-43 Polycom, Inc.
  • Page 116 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments 2-44 Polycom, Inc.

  • Page 117: Installing Rmx Manager For Secure Communication Mode

    .NET Framework 2.0 plus Service Pack 1 or later. Set the RMX to Non Secure Communication Mode In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double click the Management Network entry. Polycom, Inc.
  • Page 118 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The Management Network Properties dialog box is displayed. Clear the Secured RMX Communication check box. Click OK. Click the DNS tab. MCU Host Name Local Domain Name Polycom, Inc.
  • Page 119 Create a Certificate Request. For more information, see the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Administrator’s Guide, "Purchasing a Certificate” on page F-2. Certificates can also be created and issued using an Internal Certificate Authority. For more information see "Using an Internal Certificate Authority”...
  • Page 120 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments For more information, see the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Administrator’s Guide, "Installing the Certificate” on page F-4. Set the RMX to Secure Communication Mode. Set the RMX to Secure Communication Mode In the RMX Management pane, click IP Network Services.
  • Page 121 Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation. The Install dialog box is displayed. Click Install. The installation proceeds. When the installation completes, the application loads and the RMX Manager – Welcome screen is displayed. Polycom, Inc.

  • Page 122: Using An Internal Certificate Authority

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Using an Internal Certificate Authority If your TLS certificate was created and issued by an Internal Certificate Authority, it may not be seen as having been issued by a trusted Certificate Authority. The RMX Manager is not downloaded successfully and a warning is received stating that the certificate was not issued by a trusted Certificate Authority.
  • Page 123 Chapter 3-Installing RMX Manager for Secure Communication Mode Click the Next button. The Export File Format dialog box is displayed. Select Base-64 encoded X.509 (.CER). Click the Next button. Polycom, Inc.
  • Page 124 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The File to Export dialog box is displayed. In the File Name field, enter the file name for the exported certificate. Click the Next button. 10 The final Certificate Export Wizard dialog box is displayed.

  • Page 125: Restoring The Realpresence® Collaboration Server (Rmx®)

    When performing operations using a USB device, the following USB ports are used: • RMX 1500 - left most USB port on the front panel. • RMX 2000 - at the bottom right corner of the RTM IP card on the back panel.

  • Page 126: Operations Performed Using A Usb Device

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments • RMX 4000 - at the bottom right corner of the RTM IP 4000 card on the back panel. Operations Performed Using a USB Device The USB port of an RMX in Ultra Secure Mode can be used to: •...

  • Page 127: Comprehensive Restore To Factory Defaults

    Chapter 4-Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port • Inserting a USB key containing a file named RestoreFactorySecurityDefaults.txt. If a USB key containing no files is inserted no action is taken and the RMX remains in Ultra Secure Mode.
  • Page 128 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Step 4: Into the RMX’s USB port, insert a USB key containing a file named RestoreToFactoryDefault.txt and also containing a lan.cfg file. Do not insert a USB key containing a file named RestoreToFactoryDefault.txt if the USB key does not also contain a lan.cfg file.
  • Page 129 Chapter 4-Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port Before connecting directly, you must modify the IP Address, Subnet Mask and Default Gateway settings of the workstation to be compatible with the RMX’s Alternate Management Network. On the Windows Start menu, select Settings > Network Connections.
  • Page 130 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address. Enter the IP address, Subnet mask and Default gateway for the workstation.
  • Page 131 Chapter 4-Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port Table 4-1 Reserved IP Addresses Network Entity Alternate Network IP Address Control Unit Subnet Mask 255.255.240.0 Default Router IP Address 169.254.192.1 Shelf Management IP Address 169.254.192.16 Shelf Management Subnet Mask 255.255.240.0...
  • Page 132 Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the LAN 3 port on the RMX 2000, the Modem port on the RMX 1500 and LAN 1 port on the RMX 4000. RMX 1500...
  • Page 133 In the Activation Key field, enter or paste the Product Activation Key obtained earlier. Click OK. If you do not have an Activation Key, click Polycom Resource Center to access the Service & Support page of the Polycom website. Polycom, Inc.

  • Page 134: Emergency Crl (Certificate Revocation List) Update

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments The system prompts with a restart dialog box: Step 8: Unplug the USB device Remove the USB device from the USB port of the RMX. >> Step 9: Restart the RMX In the restart dialog box, click Yes.
  • Page 135 Step 2: Disable Secure Communications mode Connect a USB keyboard or mouse to the USB port of RMX. The USB port locations for RMX 1500/2000/4000 are shown in "There are also administrative operations that cannot be performed on a secured or ultra secured system that require the RMX to be set back to its default (normal) security mode.”...
  • Page 136 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Click Add. In the Install File dialog box, select the DER or PEM format depending on which file format was chosen in Step 1 of this procedure. Click the Browse button to navigate to the folder on the workstation where you saved the CRL files in Step 1 of this procedure.
  • Page 137 Chapter 4-Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port The Hardware Monitor pane is displayed. Click the Reset button. The RMX restarts. System restart can take 5 - 10 minutes, depending on the RMX’s configuration. Using the RMX Manager: In the MCUs list, select the RMX to be updated.
  • Page 138 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments A system restart confirmation message is displayed. Click Yes to restart the RMX. The RMX restarts. System restart can take 5 - 10 minutes, depending on the RMX’s configuration.

  • Page 139: Deploying A Polycom Rmx™ Serial Gateway S4Gw

    Deploying a Polycom RMX™ Serial Gateway S4GW UC-APL Public Key Infrastructure (PKI) requires that the Serial Gateway S4GW be connected directly to the RMX and not to the H.323 network. The Serial Gateway effectively becomes an additional module of the RMX, with all web and H.323 traffic passing through the RMX.

  • Page 140: Multiple Serial Gateways

    After initial setup, the Serial Gateway is configured, managed and monitored via the RMX Web Client / RMX Manger. For more information see “Setting Up Your Polycom RMX Serial Gateway S4GW” in the RMX Serial Gateway S4GW System User Guide.

  • Page 141: Configuring The Rmx - Serial Gateway Connection

    When the RMX is in Ultra Secure Mode, it requires that the Serial Gateway be in Maximum Security Mode. For more information see the RMX 1500/2000/4000 Deployment Guide for Maximum Security Environments, "Serial Gateway S4GW - Maximum Security Mode” on page 5-13.

  • Page 142: Procedure 1: Initial Setup Of The Serial Gateway

    Initial Setup of the Serial Gateway Initial Setup must be completed for each of the Serial Gateways to be deployed. For more information see “Setting Up Your Polycom RMX Serial Gateway S4GW” in the RMX Serial Gateway S4GW System User Guide.
  • Page 143 Chapter 5-Deploying a Polycom RMX™ Serial Gateway S4GW In the Port settings field, select Auto LAN. (If configured as 100 Mbps/Full Duplex while directly connected to the RMX, the Serial Gateway network adapter is disabled and until the cable is disconnected and reconnect to the RMX.)
  • Page 144 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Click the Advanced Configurations button and verify that: — VLAN Tagging is disabled — Use different interface for media and signaling is disabled. If they are not disabled, disable them.
  • Page 145 Chapter 5-Deploying a Polycom RMX™ Serial Gateway S4GW 12 Click the Security tab. Select Independent. 13 Click the Advanced tab. Verify the following settings: • IP to Serial calls: - Translate DTMF from IP... Selected. - Ignore caller bearer... Selected.

  • Page 146: Procedure 2: Configure A Network Service On The Rmx For Each Of The Serial Gateways And Connect The Serial Gateways To The Rmx

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments 16 In the HTTPS section of the Administrator > Device > Web dialog box: Use the buttons to install a TLS Certificate. Select the Support Secure Communications (HTTPS) check box.
  • Page 147 Chapter 5-Deploying a Polycom RMX™ Serial Gateway S4GW The New IP Service dialog box is displayed. In the IP tab: Enter an IP Network Service Name. Enter a Signaling Host IP Address that is on the same VLAN as the Serial Gateway Management address.
  • Page 148 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Click the Routers tab. Enter a Default Router IP Address that is on the same VLAN as the Serial Gateway Management address. (This address was configured in Step 3 of "Procedure 1: Initial Setup of the Serial Gateway”...
  • Page 149 Chapter 5-Deploying a Polycom RMX™ Serial Gateway S4GW 11 Modify the following fields: Table 5-1 Network Service - V35 tab Field Description V35 Gateway IP Enter the Management IP address of the management interface of Address the Serial Gateway. Username Enter the User Name that the RMX uses to log in to the management interface of the Serial Gateway.

  • Page 150: Management Of Serial Gateways

    Site button in the Network Properties -V35 Gateway dialog box opens the Serial Gateway’s Administrator console. For more information see “Setting Up Your Polycom RMX Serial Gateway S4GW” in the RMX Serial Gateway S4GW System User Guide. The administrator may also use the following URL for administration of the RMX Serial Gateway: URL: https://[rmx FQDN]/admin/gw/login.asp...

  • Page 151: Testing

    Chapter 5-Deploying a Polycom RMX™ Serial Gateway S4GW Testing Dialing to the RMX from an ISDN Endpoint To dial to the RMX from an ISDN endpoint: Dial String: <ISDN Number of AdTran>##<Conference _Room_Number> Example: 5556789##4000 • The password can be included in the dial string by adding #<password> at the end of the dial string.
  • Page 152 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments If HTTPS is enabled, a Security Alert screen is displays. Click Yes to proceed and display the Administrator login screen. Click No to cancel the current operation. Type a user name and password.
  • Page 153 Click Device >> Web Tab> Manage Certificate. Select the Manage Certificate button and follow the prompts to request the certificate. For more information see theRealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Certificate Configuration and Management” on page F-1. Install the Web SSL certificate: Click Device >>...

  • Page 154: Advanced Commands

    Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Advanced Commands Table 5-3 Advanced Commands Command Parameters Description Default Advanced ENABLE This command puts the Gateway in The default of the Security MAXIMUM security mode. Used by: CS...
  • Page 155 Chapter 5-Deploying a Polycom RMX™ Serial Gateway S4GW Table 5-3 Advanced Commands (Continued) Command Parameters Description Default NumberOf Sets the number of repeated characters Repeat allowed in valid password. Chars Allowed Available Since V5.7.2 Sets the minimum number of characters...
  • Page 156 Polycom RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments Table 5-3 Advanced Commands (Continued) Command Parameters Description Default User 2-10 Sets the number of login failures needed to Lockout lockout user. Failed login threshold. MaxFailure Available Since V5.7.2 5-18 Polycom, Inc.

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