Polycom RMX 1500 Administrator's Manual page 417

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Polycom, Inc.
The New Entry Queue IVR Service - Global dialog box opens.
Fill in the following parameters:
Table 15-11 Entry Queue IVR Service Properties - Global Parameters
Option
Entry Queue Service
Name
Language
External Server
Authentication
Number of User Input
Retries
Timeout for User
Input (Sec.)
DTMF Delimiter
Description
(Mandatory) Enter the name of the Entry Queue Service. The name
can be typed in Unicode. Maximum field length is 80 ASCII
characters.
Select the language in which the Audio Messages and prompts will
be heard. The languages are defined in the Supported Languages
function.
This option is used for Ad Hoc conferencing, to verify the participant's
permission to initiate a new conference. For a detailed description
see Appendix D: "Conference Access with External Database
Authentication" on page D-5.
Select one of the following options:
• None to start a new conference without verifying with an external
database the user right to start it.
• Conference ID to verify the user's right to start a new conference
with an external database application using the conference ID.
Enter the number of times the participant is able to respond to each
menu prompt before the participant is disconnected from the MCU.
Enter the duration in seconds that the system waits for input from the
participant before it is considered as an input error.
The interaction between the caller and the system is done via touch-
tone signals (DTMF codes). Enter the key that will be used to indicate
a DTMF command sent by the participant or the conference
chairperson. Possible keys are the pound key (#) or star (*).
Chapter 15-IVR Services
15-21