Page 1 Polycom RMX ® 1500/2000/4000 Getting Started Guide Version 7.1 | February 2011 DOC2591A...
Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change...
Page 3: Regulatory Notices
CE Mark R&TTE Directive Commission (FCC) Part 15: Class A Statement. This equipment has Polycom Inc., declares that the Polycom RMX™ been tested and found to comply with the limits for a 2000 is in conformity with the following relevant...
Page 4 Regulatory Notices Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07...
Page 5: Table Of Contents
Polycom RMX 1500/2000/4000 Getting Started Guide Table of Contents System Overview ......1-1 RMX 1500/2000/4000 ................
Page 6 Settings on the USB Key ..............2-9 Hardware Installation and Setup ............2-12 Installing the RMX 1500 ............... 2-12 Mounting the RMX 1500 in a Rack ........2-12 Connecting Cables to the RMX 1500 ........2-14 Installing the RMX 2000 ............... 2-15 Mounting the RMX 2000 in a Rack ........
Page 7 Direct Dial-in ................. 3-33 H.323 Participants ..............3-34 SIP Participants ..............3-34 ISDN/PSTN Participants ............ 3-34 Connecting to a Polycom Conference from an Outlook Meeting Invitation ..............3-35 Entry Queue Access ..............3-36 H.323 Participants ..............3-36 SIP Participants ..............3-37 ISDN and PSTN Participants ..........
Page 8 Table of Contents Gathering Phase ................3-38 Gathering Phase Guidelines ..........3-40 Text Indication in the Video Layout ..........3-42 Endpoint Names ..............3-42 Text Indication ..............3-45 Transparent Endpoint Names ..........3-46 Permanent Display of Endpoint Names ......3-46 Closed Caption ..............
Page 9 Paste Participant As ............. 3-79 Personal Layout Control with the RMX Web Client ..3-80 Personal Layout Selection with Click&View ....3-82 Personal Layout Control via Polycom Touch Control .... 3-85 Conference Control Using DTMF Codes ........3-86 Requesting Help ..............3-87 Personal Conference Manager (PCM) ..........
Page 10 Table of Contents...
Page 11: System Overview
RMX 1500/2000/4000 Administrator’s Guide included with the system. Unless specified differently, all screen captures, Diagrams and Figures included in this guide apply to RMX 1500, RMX 2000 and RMX 4000. RMX 1500/2000/4000 The Polycom RMX 1500/2000/4000 Multipoint Control Unit (MCU) is a high performance, scalable, IP-network (H.323 and SIP) and ISDN/...
Page 12 Internet architecture and the smooth operation of the Internet. ISDN Endpoints PSTN Phones E1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client Endpoints IP Phone Figure 1-1 Multipoint Video Conferencing using a Polycom RMX 1500/2000/4000...
Page 13 LAN ports. The networks can be separated in Maximum Security Environments. The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines. On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines.
Page 14: Rmx Main Features
Chapter 1-System Overview RMX Main Features Conferencing Modes Dynamic Continuous Presence The dynamic Continuous Presence (CP) capability of the RMX system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing. By default every conference, Entry Queue and Meeting Room has the ability to declare the maximum CP resolution as defined for the system.
Page 15 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-1 Continuous Presence – Video Layouts (Continued) Telepresence Mode TPX (Telepresence) and RPX (Realpresence) room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room.
Page 16: Video Switching
Chapter 1-System Overview Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX room systems. These additional video layout options are available for selection when Telepresence is selected in the conference profile. Multiple Switching Modes If the number of participants is higher than the number of video windows in the selected layout, switching between video participants can be performed in one of these modes:...
Page 17: Operator Conference
The minimum threshold line rates at which endpoints are connected at the various video resolutions can be optimized by adjusting the resolution sliders. For more information see the RMX 1500/2000/4000 Administrator’s Guide "Resolution Configuration” on page 2-12. Video Switching In Video Switching (VSW) mode all participants see the same video picture (full screen).
Page 18: People+Content
Cascading conferences. Conferences can include a mix of endpoints that support H.239 or People+Content. People+Content is Polycom’s proprietary equivalent of H.239. Video Clarity™ The Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint.
Page 19: Pcm
The following conference operations can be performed: • Initiate Polycom’s Click&View™ application to change the local screen layout. • Invite a participant to connect to the conference. •...
Page 20: Conferencing Capabilities And Options
Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Page 21: Cascading Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide • Dial-in: — for participants defined in advance (IP participants only) — for undefined participants directly to a conference (IP and ISDN/PSTN) — for undefined participants via a single dial Entry Queue (IP and...
Page 22: Conference Management And Monitoring Features
Limiting the maximum number of users that can connect to the system • Multiple Network Services Conference Management and Monitoring Features The Polycom RMX 1500/2000/4000 Web Client provides capabilities for management and monitoring of participants and conferences, including the following: • Lecture Mode or Presentation Mode in Continuous Presence conferences.
Page 23: Card Configuration Modes
— Additional video resolutions and video quality. • MPMx Mode – Supported from Version 7.0, with MPMx cards installed in the RMX 1500, RMX 2000 and RMX 4000. Over and above MPM+ it offers: — Increased resource capacity. — Additional symmetric HD resolutions.
Page 24: Workstation Requirements
Web Browser - Microsoft® Internet Explorer® Version 6 or higher. .Net Framework 2.0 is required and installed automatically. If ActiveX installation is blocked please see the RMX 1500/2000/4000 Administrator’s Guide, "ActiveX Bypass” on page 19-122. When installing the RMX Web Client, Windows Explorer >Internet Options>...
Page 25: Windows 7™ Security Settings
Polycom RMX 1500/2000/4000 Getting Started Guide Windows 7™ Security Settings If Windows7 is installed on the workstation, Protected Mode must be disabled before downloading the Version 7.0 software to the workstation. To disable Protected Mode: In the Internet Options dialog box, click the Security tab.
Page 26 Chapter 1-System Overview Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites 1-16...
Page 27: Internet Explorer 8 Configuration
Polycom RMX 1500/2000/4000 Getting Started Guide After successful connection to RMX, the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs: — Internet — Local intranet Internet Explorer 8 Configuration When using Internet Explorer 8 to run the RMX Web Client or RMX Manager applications, it is important to configure the browser according to the following procedure.
Page 28 Chapter 1-System Overview The Delete Browsing History dialog box is displayed. Select the Temporary Internet files and Cookies check boxes. Click the Delete button. The Delete Browsing History dialog box closes and the files are deleted. In the Internet Options dialog box, click the Settings button. 1-18...
Page 29 Polycom RMX 1500/2000/4000 Getting Started Guide The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button. 1-19...
Page 30: Prerequisites
Chapter 1-System Overview The Downloaded Program Files folder containing the installed Program Files is displayed. 11 Select the CEMAClassLoaderCntl Object file 12 Press the Delete key on the workstation. 13 Close the Downloaded Program Files folder and the Temporary Internet Files and History Settings dialog box.
Page 31: First Time Installation And Configuration
First Time Installation and Configuration First Time Installation and Configuration of the Polycom RMX 1500/2000/4000 consists of the following procedures: Preparations Preparations: — Gather Network Equipment and Address Information - get the information needed for integrating the RMX into the local Hardware network.
Page 32: Preparations
Fast Configuration Wizard in the RMX Web Client. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Configuring Direct Connections to RMX” on page G-1. Default IP Service (Conferencing Service) The Default IP Service (Conferencing Service) is used to configure and manage communications between the RMX and conferencing devices.
Page 33: Ip Network Services Required Information
RMX system to provide enhanced security. Up to eight media and signaling networks can be defined for RMX 4000, or four for RMX 2000 and two for RMX 1500. For more information see “Multiple Networks” in the RMX 1500/2000/ 4000 Administrator’s Guide.
Page 34: Isdn/Pstn Services
Chapter 2-First Time Installation and Configuration Table 2-1 Network Equipment and Address Information (Continued) Parameter Factory Default Local Network Settings Shelf Management IP 192.168.1.252 Address Signaling Host IP – address Media Card 1 IP – Address Media Card 2 IP Address –...
Page 35 Polycom RMX 1500/2000/4000 Getting Started Guide • Dial-in number range If the RMX is connected to the public ISDN Network, an external CSU or similar equipment is needed.
Page 36: Unpacking The Rmx
Unpacking the RMX 1500 To unpack and lift the RMX 1500: When you receive the RMX 1500 packing case, inspect the equipment for damage and verify that the components match the packing slip. Open the top cover of the packing case.
Page 37: Unpacking The Rmx 4000
Polycom RMX 1500/2000/4000 Getting Started Guide Unpacking the RMX 4000 To unpack and lift the RMX 4000: When you receive the RMX 4000 packing case, inspect the equipment for damage and verify that the components match the packing slip. The RMX 4000 is shipped in a packing case with Stratocell®...
Page 38 Chapter 2-First Time Installation and Configuration Remove the boxes and top Stratocell® and open the anti-static plastic bag wrapping the RMX. Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat surface or in a rack. Remove any packaging material prior to positioning the RMX 4000.
Page 39: Modifying The Factory Default Management Network Settings On The Usb Key
Polycom RMX 1500/2000/4000 Getting Started Guide Modifying the Factory Default Management Network Settings on the USB Key The USB key contains a text file, lan.cfg, which holds the factory default IP address parameters. These parameters must be modified to your local network settings using the LAN Configuration Utility, also on the USB key.
Page 40 Chapter 2-First Time Installation and Configuration Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. Read the agreement and click the Accept Agreement button. In the Initial Setup Utility screen, click the RMX LAN Configuration Utility link.
Page 41 Polycom RMX 1500/2000/4000 Getting Started Guide Modify the following parameters in the utility’s dialog box using the information supplied by your network administrator. — Control Unit IP Address — Shelf Management IP Address — Subnet Mask — Default Router IP Address Click OK.
Page 42: Hardware Installation And Setup
Chapter 2-First Time Installation and Configuration Hardware Installation and Setup In a well ventilated area, mount the RMX 1500/RMX 2000 unit in a 19” rack. The RMX 4000 unit can be mounted in a 19” or 23” rack. It is important to adhere to the Site Requirements as described in the RMX 1500/2000/4000 Hardware Guides, ”Site Requirements”...
Page 43 Polycom RMX 1500/2000/4000 Getting Started Guide — Mount the RMX 1500 on top of the chassis runners. — Fasten the RMX to the rack with screws through the four holes in the RMX’s front mounting brackets. Chassis runners are 60cm (23.62”) in length. If your rack depth is different, a shelf can be used instead.
Page 44: Connecting Cables To The Rmx 1500
Connection(s) MNG B - management & Shelf Figure 2-1 RMX 1500 Rear Panel View with AC Power and Communication Cables The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps covering those ports should not be removed.
Page 45: Installing The Rmx 2000
Polycom RMX 1500/2000/4000 Getting Started Guide Installing the RMX 2000 For detailed instructions, precautions and requirements for installing the RMX 2000 refer to the Polycom RMX 2000 Hardware Guide. • The following procedures have to be performed to install the RMX 2000 in your site: •...
Page 46: Connecting Cables To The Rmx 2000
Chapter 2-First Time Installation and Configuration • Using a shelf — Install the shelf, supplied by the rack manufacturer, in the rack. — Mount the RMX on the shelf. — Fasten the RMX to the rack with screws through the four holes in the RMX’s front mounting brackets.
Page 47: Installing The Rmx 4000
• Using rack brackets on the RMX 4000 — Install chassis runners supplied by Polycom, in the rack. — Mount the RMX 4000 on top of the rack brackets. — Fasten the RMX to the rack with screws through the eight holes in the RMX’s front mounting brackets.
Page 48: Connecting The Rmx 4000 To The Power Sources
Chapter 2-First Time Installation and Configuration Connecting the RMX 4000 to the Power Sources The size of the protective earthing conductor & cable should be a minimum of 10AWG. Connect the following power cables to the RMX 4000 back panel: AC Power Supply connections: Insert power cables to each of the three AC Power Entry Modules (PEMs).
Page 49 Polycom RMX 1500/2000/4000 Getting Started Guide Using the two wires of a 10 AWG cable running from the DC power distribution unit, connect the black wire into the -48VDC terminal block and the red wire to the RTN terminal block.
Page 50: Connecting Cables To The Rmx 4000
Chapter 2-First Time Installation and Configuration with an appropriate antioxidant compound before crimp connections are made. Tinned, solder-plated or silver plated connectors do not have to be prepared in this manner. Replace the transparent plastic caps on the terminal block. Turn ON the Main that supplies power to the RMX.
Page 51: First Entry Power-Up And Configuration
Power-up and Configuration Procedure 1: First-time Power-up To power-up for the first time using the USB key: Insert the USB key containing the modified IP addresses in USB port on the RMX 1500 front panel and RMX 2000/4000 back panel. 2-21...
Page 52: Procedure 2: Product Registration
During first-time power-up, the Product Activation dialog box is displayed, requesting you to enter an Activation Key. Obtaining the Activation Key Access the Service & Support page of the Polycom website at: http://support.polycom.com Login with your Email Address and Password or register as a new user.
Page 53: Procedure 3: Connection To Mcu
Polycom RMX 1500/2000/4000 Getting Started Guide When the Product Activation Key is displayed, write it down or copy it for later pasting into the Activation Key field of the Product Activation dialog box. Procedure 3: Connection to MCU If Windows7™ is installed on the workstation, Protected Mode must be disabled before connecting to the MCU running Version 7.0 software.
Page 54 Chapter 2-First Time Installation and Configuration In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The RMX Web Client opens and the Product Activation dialog box appears with the serial number filled in: In the Activation Key field, enter or paste the Product Activation Key obtained earlier.
Page 55: Procedure 4: Modifying The Default Ip Service And Isdn/Pstn Network Service Settings
The IP Management Service tab in the Fast Configuration Wizard is enabled only if the factory default Management IP addresses were not modified. On the RMX 1500, RMX 2000 and RMX 4000, IPv4 is the default protocol for setting the Network Service in the Fast Configuration Wizard.
Page 56: Fast Configuration Wizard
Chapter 2-First Time Installation and Configuration Fast Configuration Wizard Enter the required IP information in the dialog box. RMX 1500 RMX 2000 RMX 4000 2-26...
Page 57 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-4 Fast Configuration Wizard – IP Signaling Field Description Network Service The name Default IP Service is assigned to the IP Name Network Service by the Fast Configuration Wizard. This name can be changed.
Page 58 Chapter 2-First Time Installation and Configuration Enter the required Routers information in the dialog box. Table 2-5 Fast Configuration Wizard – Routers Field Description Default Router Enter the IP address of the default router. IP Address Click Next. 2-28...
Page 59 Polycom RMX 1500/2000/4000 Getting Started Guide Enter the required DNS information in the dialog box. Table 2-6 Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX.
Page 60 Chapter 2-First Time Installation and Configuration Click Next. Select the IP Network Type: H.323, SIP or H.323 & SIP. Click Next. If you selected SIP only, go to Step 13. 10 Enter the required Gatekeeper information in the dialog box. 2-30...
Page 61 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-7 Fast Configuration Wizard – Gatekeeper Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Primary Gatekeeper IP Address or Enter either the gatekeeper’s host name (if a DNS...
Page 62 Chapter 2-First Time Installation and Configuration 13 Enter the required SIP Server information in the dialog box. Table 2-8 Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
Page 63 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-8 Fast Configuration Wizard – SIP Server (Continued) Field Description Transport Type The following protocols are supported: (cont.) • TLS 1.0 • SSL 2.0 • SSL 3.0. 14 Click Next. Enter the required Security information in the dialog box.
Page 64 Chapter 2-First Time Installation and Configuration The IP Network Service is created and confirmed. 16 Click OK. During the initial RMX setup, if the system detects the presence of the RTM ISDN card, the ISDN /PSTN Network Service definition screens of the Fast Configuration Wizard are enabled.
Page 65 Polycom RMX 1500/2000/4000 Getting Started Guide 17 Define the following parameters: Table 2-10 Fast Configuration Wizard – ISDN Service Settings Field Description Network Service Specify the service provider’s (carrier) name or Name any other name you choose, using up to 20 characters.
Page 66 Chapter 2-First Time Installation and Configuration The PRI Settings dialog box opens. 19 Define the following parameters: Table 2-11 Fast Configuration Wizard – PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits.
Page 67 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-11 Fast Configuration Wizard – PRI Settings (Continued) Field Description Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider. Default: ISDN Note: For E1 spans, this parameter is set by the system.
Page 68 Chapter 2-First Time Installation and Configuration 21 Define the following parameters: Table 2-12 Fast Configuration Wizard – Spans Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. •...
Page 69 Polycom RMX 1500/2000/4000 Getting Started Guide The Phones dialog box opens. 23 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 24 Define the following parameters: Table 2-13 Fast Configuration Wizard – Add Phone Numbers...
Page 70 Chapter 2-First Time Installation and Configuration With dial-in connections, the MCU CLI indicates the MCU’s number dialed by the participant. In a dial-out connection, indicates the MCU (CLI) number as seen by the participant. 28 Click Save & Continue. After clicking Save & Continue, you cannot use the Back button to return to previous configuration dialog boxes.
Page 71 — Slot – the MPM/MPM+/MPMx card that the RTM ISDN / RTM ISDN 1500 card is connected to (RMX 2000: MPM 1/MPM2 RMX 4000: MPM1/MPM2/MPM3/MPM4). On the RMX 1500, the Slot field does not appear. — Service – the ISDN/PSTN Network Service to which the span is assigned.
Page 72 Conference that the user can enter when ID Length manually assigning a Numeric (User) ID to a conference. Range: 2-16 (Default: 8) MCU Display The MCU name is displayed on the endpoint’s screen. Name Default name: Polycom RMX 1500/2000/4000 2-42...
Page 73 These flags can be modified later, if required, by selecting the System Configuration option from the Setup menu. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”System Configuration” on page 19-5. 33 Click Save & Close. The RMX confirms successful configuration.
Page 74: User Definition
The Fast Configuration Wizard configures the Default IP Network Service with common parameters. Specific or additional settings (e.g. for ICE, or Secured Mode) should be performed once the initial configuration is complete. For detailed description of the IP Network Services, see the RMX 1500/2000/4000 Administrator’s Guide. User Definition The RMX is shipped with a default Administrator user called POLYCOM.
Page 75: Rmx's Default Conferencing Settings
Polycom RMX 1500/2000/4000 Getting Started Guide Click the check boxes of the languages to appear in the Login screen of the RMX Web Client. For more information see the RMX 1500/2000/ 4000 Administrator’s Guide ”Multilingual Setting” on page 19-96. If the selected language is not supported by the browser or the workstation’s Operating System, the RMX Web Client is displayed in...
Page 76 Factory Video Profile contains the video conference parameters with a bit rate of 384Kbps, Auto Layout and Polycom Skin. The Profile uses an IVR Service called Conference IVR Service. Conference IVR Name:...
Page 77 Polycom RMX 1500/2000/4000 Getting Started Guide Table 2-15 Conferencing Entities (Continued) Entity Description Entry Queue Name DefaultEQ 1000 Using an Entry Queue enables one dial-in number to be used for all conferences. In the Entry Queue, participants are prompted for information to enable routing to their destination conferences.
Page 78: Customizing The Rmx's Default Conferencing Settings
IVR Service or Entry Queue IVR Service. These services must be assigned to the appropriate conference profile or Entry Queue. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”IVR Services” on page 15-1. •...
Page 79 Polycom RMX 1500/2000/4000 Getting Started Guide For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Address Book” on page 6-1. • You can schedule conferences to start in the future. 2-49...
Page 80 Chapter 2-First Time Installation and Configuration 2-50...
Page 81: Basic Operation
Basic Operation The most common operations performed via the RMX Web Client are: • Starting, monitoring and managing conferences • Monitoring and managing participants and endpoints as individuals or groups. — Participant – A person using an endpoint to connect to a conference.
Page 82 The Login screen contains a link to the RMX Manager installer. Using the RMX Manager application, a single user can control a single or multiple RMX units as well as conferences from multiple RMXs. RMX 1500/ 2000/4000 can be managed and controlled by the RMX Manager application.
Page 83: Rmx 2000 Web Client Screen Components
You can login as a user with Chairperson, Operator or Administrator authorization. Your Authorization Level determines your viewing and system functions. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Users, Connections and Notes” on page 13-1. The Administrator’s view is shown below:...
Page 84: Viewing And System Functionality Permissions
Solve Basic Problems  Modify MCU Configuration In addition to Chairpersons, Operators and Administrators, an Auditor is a user type that can view Auditor Files and audit the system. For more information see the RMX 1500/2000/4000 Administrator’s Guide "Auditor” on page 19-111.
Page 85: Conferences List
Polycom RMX 1500/2000/4000 Getting Started Guide Conferences List If you are logged in as a user with Operator or Administrator permissions: The Conferences pane lists all the conferences currently running on the MCU along with their Status, Conference ID, Start Time and End Time data.
Page 86: List Pane
Chapter 3-Basic Operation For more information see “Using the Chairperson Password for Filtering” on page 3-50. • A Chairperson Password column is included in the conference data. Chairperson Password Field Refresh Button Chairperson Password Column List Pane The List pane displays details of the item selected in the Conferences pane or RMX Management pane.
Page 87: Status Bar
Polycom RMX 1500/2000/4000 Getting Started Guide Status Bar The Status Bar at the bottom of the RMX Web Client contains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator. System Alerts Viewing Permissions This is a list of system problems.
Page 88: Mcu State
System Alert is generated. The default port usage threshold is 80% and it can be modified by the system administrator. For more information, see the RMX 1500/ 2000/4000 Administrator’s Guide, "Port Usage Threshold” on page 19-73.
Page 89: Address Book
Polycom RMX 1500/2000/4000 Getting Started Guide Address Book The Address Book is a list of Participants and Groups that have been defined Viewing Permissions on the RMX. The information in the Address Book can be modified only by an administrator. All RMX users can, however, view and use the Address Book to assign participants to conferences.
Page 90: Displaying And Hiding The Address Book
Chapter 3-Basic Operation Displaying and Hiding the Address Book The first time you access the RMX Web Client, the Address Book pane is displayed. You can hide it by clicking the anchor pin ( ) button. The Address Book pane closes and a tab appears at the right edge of the screen.
Page 91: Customizing The Main Screen
Polycom RMX 1500/2000/4000 Getting Started Guide Clicking the tab opens the Conference Templates list pane. Delete Template Start Template Click to hide the Conference Templates List Schedule Template New Template List of Saved Templates Number of Saved Conference Templates Hide the Conference Templates list pane by clicking the anchor pin ( ) button in the top right corner of the pane.
Page 92: Customizing The Rmx Management Pane
Chapter 3-Basic Operation To sort the data by any field (column heading): In the Conference list or List view pane, click on the column heading of the field to be used for sorting. symbol appears in the column heading indicating that the list is sorted by this field, as well as the sort order.
Page 93 Polycom RMX 1500/2000/4000 Getting Started Guide You can move items between the Frequently Used and Rarely Used sections depending on the operations you most commonly perform and the way you prefer to work with the RXM Web Client. This only works in List view because in Toolbar view, all items are represented by icons.
Page 94: Starting A Conference
— A Meeting Room is a conference that is saved on the MCU. It remains in passive mode until it is activated by the first participant, or the meeting organizer, dialing in. For more information about Meeting Rooms, see the RMX 1500/2000/ 4000 Administrator’s Guide, "Meeting Rooms” on page 4-1. •...
Page 95: Starting A Conference From The Conferences Pane
Polycom RMX 1500/2000/4000 Getting Started Guide Starting a Conference from the Conferences Pane To start a conference from the Conference pane: In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens.
Page 96: General Tab
Chapter 3-Basic Operation General Tab Define the following parameters: Table 3-2 New Conference – General Options Field Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client. In conferences, Meeting Rooms, Entry Queues and SIP factories the system automatically generates an ASCII name for the Display Name field that can be...
Page 97 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-2 New Conference – General Options (Continued) Field Description Permanent Check this box to make this conference a Conference Permanent Conference: an ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson.
Page 98 This field is numeric and has a default length of 4 characters. The administrator can modify it in the Setup - System Configuration settings. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "System Configuration” on page 19-5. The RMX can be configured to automatically generate conference (and chairperson) passwords when these fields are left blank.
Page 99 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-2 New Conference – General Options (Continued) Field Description Chairperson Enter a password to be used by the RMX to identify Password the Chairperson and grant him/her additional privileges. If left blank, no chairperson password is assigned to the conference.
Page 100 Chapter 3-Basic Operation Table 3-2 New Conference – General Options (Continued) Field Description Reserve Enter the number of audio participants for which the Resources for system must reserve resources. Audio Participants Default: 0 participants. Maximum: • MPM Mode: 80 participants. •...
Page 101 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-2 New Conference – General Options (Continued) Field Description Dial-in Number (2) By default, the second dial-in number is not defined. To define a second-dial-in number, enter a required number from the dial-in number range defined for the selected Network Service.
Page 102: Participants Tab
Chapter 3-Basic Operation Participants Tab This procedure is optional. The Participants tab is used to add participants to the conference from the Address Book. It is also used to add defined dial-out participants to the conference. Defined dial-out participants are connected to the conference automatically when the conference is launched, unless the Dial Out Manually option is selected.
Page 103 Polycom RMX 1500/2000/4000 Getting Started Guide The following table describes the information displayed in the Participants List and the operations that can be performed. Table 3-3 New Conference – Participants Tab Column / Button Description Participants List Name A Unicode field that displays the participant’s name and an icon representing the endpoint type: Audio Only or Video.
Page 104 New Conference – Participants Tab (Continued) Column / Button Description Buttons Click to define a new participant. For more information, see the RMX 1500/2000/ 4000 Administrator’s Guide, "Adding a new participant to the Address Book Directly” on page 6-4. Remove Click to remove the selected participant from the conference.
Page 105 Polycom RMX 1500/2000/4000 Getting Started Guide — Once the conference has started, participants can be added to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab. For more details, see "Adding Participants from the Address Book” on page 3-62.
Page 106: Information Tab
Chapter 3-Basic Operation The selected participants are assigned to the conference and appear in the Participant List. Select additional Participants or click the Close button to return to the Participants tab. Information Tab In the Info fields, you can add general information about the conference, such as contact person name, company name, billing code, etc.
Page 107 Polycom RMX 1500/2000/4000 Getting Started Guide 11 Enter the following information: Table 3-4 New Conference – Info Options Field Description Info1, 2, 3 There are three information fields that allow you to enter general information for the conference such as company name, contact person etc.
Page 108: Starting A Reservation
Chapter 3-Basic Operation Starting a Reservation To start a conference from the Reservation Calendar: In the RMX Management pane, click the Reservations entry ( The Reservation Calendar is displayed. Click the New Reservation ( ) button. 3-28...
Page 109 Polycom RMX 1500/2000/4000 Getting Started Guide The New Reservation – General tab dialog box opens. This dialog box is identical to the New Conference - General dialog box. For a field description, see "General Tab” on page 3-16. Optional. Select the Enable ISDN/PSTN Dial-in check box if you want ISDN and PSTN participants to be able to connect directly to the conference.
Page 110: Starting An Ongoing Conference From A Template
The conference is started. If an ISDN/PSTN dial-in number was assigned to the conference either automatically or manually, this number can be viewed in the Conferences pane. For more information about Reservations, see the RMX 1500/2000/4000 Administrator’s Guide, "Reservations” on page 7-1. Starting an Ongoing Conference From a Template An ongoing conference can be started from any Conference Template saved in the Conference Templates list.
Page 111 If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exist in the system, the conference will not be started. For detailed description of Conference Templates, see RMX 1500/2000/ 4000 Administrator’s Guide, "Conference Templates” on page 9-1. 3-31...
Page 112: Starting A Video Meeting From A Microsoft Outlook Polycom Meeting Invitation
Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meeting invitation sent by Outlook to each meeting attendee. The following example shows a Polycom Conference invitation as received by Outlook running on a workstation.
Page 113: Connecting To A Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Connecting to a Conference Direct Dial-in Direct dial-in connection to conferences and Meeting Rooms is available to all endpoints. Participants must be provided with a dialing string which can vary according to the network type, conference password and chairperson password.
Page 114: H.323 Participants
Example: Conference routing name 1001 >> The participant dials @polycom.com 1001 ISDN/PSTN Participants Dial-in ISDN and PSTN participants dial one of the dial-in numbers assigned to the conference/Meeting Room/Reservation/Conference Template, including the country and area code (if needed). They are routed to their conference according to the dial-in number.
Page 115: Connecting To A Polycom Conference From An Outlook Meeting Invitation
Meeting Invitation Attendees that have received a Meeting Invitation via Outlook using the Polycom Conferencing Add-in for Microsoft Outlook, connect by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint's numeric input device.
Page 116: Entry Queue Access
Chapter 3-Basic Operation Entry Queue Access Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby. Once in the Entry Queue, participants are guided to the conference according to the conference ID they enter. Figure 3-2 Dial-in Connection via Entry Queue H.323 Participants...
Page 117: Sip Participants
Polycom RMX 1500/2000/4000 Getting Started Guide H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destination conference to the initial dial string: Gatekeeper Prefix][EQ ID][##Destination Conference ID] Example: Conference ID 1001 >> H.323 participants dial 9251000##1001 H.323 participants can also bypass the conference IVR voice messages by...
Page 118: Dial-Out Participants
Chapter 3-Basic Operation Example: Entry Queue ID 1000 Assigned Dial-in number 4631000 >> ISDN/PSTN participants dial 4631000 Dial-out Participants Automatic Dial Out Dial-out participants are defined with their dial-out number. Once they are added to the ongoing conference, the MCU automatically calls them at a rate of 1 dial-out per second, using the default H.323, SIP or ISDN/ PSTN Network Service defined for them.
Page 119 Polycom RMX 1500/2000/4000 Getting Started Guide During the Gathering Phase, the audio of all participants can be heard, and the video of active speakers is displayed in the video windows as they begin talking. Live Video From Connected Participants Textual Information...
Page 120: Gathering Phase Guidelines
Static text in the Gathering Phase slide such as the field headings: Organizer, Duration, Video/Audio Participants, Access Number, IP are always displayed in the language as configured in the Polycom Virtual Meeting Rooms Add-in for Microsoft Outlook. The following languages...
Page 121 Polycom RMX 1500/2000/4000 Getting Started Guide the Gathering slide is displayed in a smaller video window in the layout. Content Gathering Slide For more information see, the RMX 1500/2000/4000 Administrator’s Guide, "Video Preview” on page 2-41. 3-41...
Page 122: Text Indication In The Video Layout
Chapter 3-Basic Operation Text Indication in the Video Layout Endpoint Names During conferences you can view the names of the endpoints that are connected to the conference in your endpoint’s video layout windows. The MCU can display up to 33 characters of the endpoint’s name, depending on the window’s layout (size).
Page 123 Polycom RMX 1500/2000/4000 Getting Started Guide — For a SIP undefined participant: • Display the SIP DisplayName field. Display the SIP Address (SIP application server). Display the SIP ContactDisplay field. Display nothing if all the fields are empty. — For a defined H.320 participant: •...
Page 124 Chapter 3-Basic Operation The Participant Properties – Media Sources dialog box opens: Enter the new Display Name in the Name field. Click OK. 3-44...
Page 125: Text Indication
Polycom RMX 1500/2000/4000 Getting Started Guide Text Indication The Text Indication appears in the window of the current speaker in the participant’s layout in addition to the endpoint name. It displays the conference Secure mode (on or off), total number of connected participants, number of video participants and number of audio participants.
Page 126: Transparent Endpoint Names
For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Closed Captions” on page 2-50. Closed Captions option is enabled by a system flag in the system configuration. For more details about system flags, see the RMX 1500/ 2000/4000 Administrator’s Guide, "System Configuration” on page 19-5. 3-46...
Page 127: Message Overlay
The message can be set to be displayed at various positions on the screen in different colors, static or scrolling. Small Text, White on red, Top, Middle Small Text, White on yellow, Bottom For more information see the RMX 1500/2000/4000 Administrator’s Guide "Message Overlay” on page 2-48. 3-47...
Page 128: Monitoring Ongoing Conferences
Maximum number of participants (voice and video) in a conference: • RMX 1500 MPMx-Q Mode: 90 (25 video) • RMX 1500 MPMx-S Mode: 180 (45 video) •...
Page 129: Multi Selection
Polycom RMX 1500/2000/4000 Getting Started Guide • Right-clicking anywhere in the Conferences or Participants pane and selecting an operation from the menu. Operations Menu Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple participants in multiple conferences.
Page 130: Using The Chairperson Password For Filtering
Chapter 3-Basic Operation Using the Chairperson Password for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed. It enables you to search for, and display a list of, ongoing conferences for which you have the password. Chairperson Password Field Refresh Button Chairperson Password Column...
Page 131 Polycom RMX 1500/2000/4000 Getting Started Guide One or more of the status indicators listed in Table 3-5 may appear in the Status column. Table 3-5 Conferences – Monitoring Information Field Description Name Displays conference name and type of conference: •...
Page 132 Chapter 3-Basic Operation Table 3-5 Conferences – Monitoring Information (Continued) Field Description Start Time Conference start time. End Time The time the conference is expected to end. Dial in Number(1) The Conference dial in number for ISDN/PSTN participants. Additional information about the conference can be viewed when accessing the conference properties.
Page 133: Roll Call/Audible Tones During An Ongoing Conference
When set to NO (default), voice messages are played. • When set to YES, the uploaded tones replace the voice messages. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Modifying System Flags” on page 19-5 and "Defining a New Conference IVR Service”...
Page 134: Monitoring Ongoing Gateway Sessions
Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane and are monitored in the same way as the conferences. For more details, see the RMX 1500/2000/4000 Administrator’s Guide, "Conference Level Monitoring” on page 11-3. Participant Level Monitoring...
Page 135 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-6 Participant Monitoring – Indicators and Properties (Continued) Column Icon/Description Status Displays the connection status (text and icon) of the participant. If there is no problem with the participant’s connection no indication is displayed.
Page 136 Chapter 3-Basic Operation Table 3-6 Participant Monitoring – Indicators and Properties (Continued) Column Icon/Description Role Displays the participant’s role or function in the conference: Chairperson – The participant is defined as the conference chairperson. The chairperson can manage the conference using touch-tone signals (DTMF codes).
Page 137 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-6 Participant Monitoring – Indicators and Properties (Continued) Column Icon/Description Audio Displays the status of the participant’s audio channel. If the participant’s audio is connected and the channel is neither muted nor blocked, no indication is displayed.
Page 138: Video Preview
For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "H.239 / People+Content” on page 2-28. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 11-17. Video Preview Video Preview enables the RMX users to monitor the quality of the video sent and received by the participant and identify possible quality degradation.
Page 139 Polycom RMX 1500/2000/4000 Getting Started Guide To preview the participant video: List the conference participants in the Participants pane. Right-click the participant whose video you want to preview and then click one of the following options: — View Participant Sent Video - to display the video sent from the participant to the conference.
Page 140 Chapter 3-Basic Operation The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. For more information, including workstation minimum requirements, see the RMX 1500/2000/4000 Administrator’s Guide. 3-60...
Page 141: Operations Performed During On Going Conferences
Polycom RMX 1500/2000/4000 Getting Started Guide Operations Performed During On Going Conferences Conference Level operations Changing the Duration of a Conference The duration of each conference is set when the new conference is created. The default duration of a conference is 1 hour. All conferences running on the RMX are automatically extended as long as there are participants connected to the conference.
Page 142: Adding Participants From The Address Book
Chapter 3-Basic Operation The End Time is changed and the Duration field is updated. To terminate a conference manually: In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation. Click OK to terminate the conference.
Page 143: Moving Participants
Polycom RMX 1500/2000/4000 Getting Started Guide Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference. • Move participant from one ongoing conference to another A move can be performed using the following methods: •...
Page 144 Chapter 3-Basic Operation When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the participant was moved to another conference or to the Operator conference, this options moves the participant back to his/her source conference.
Page 145: Saving An Ongoing Conference As A Template
Polycom RMX 1500/2000/4000 Getting Started Guide Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: In the Conferences List, select the conference you want to save as a Template.
Page 146: Paste Conference
Chapter 3-Basic Operation In the drop-down menu select Copy Conference. Paste Conference The Paste Conference command starts the new conference on the same RMX or on a different RMX. To paste a conference: >> Right-click in the Conferences List pane and in the drop-down menu select Paste Conference.
Page 147: Paste Conference As
Polycom RMX 1500/2000/4000 Getting Started Guide In the Conferences list pane, right-click, and in the drop-down menu select Paste Conference. The conference is pasted to the RMX with a Display Name is assigned by the system. Paste Conference As The Paste Conference As command allows the RMX user to create a new conference using the copied conference’s properties as a template.
Page 148 Chapter 3-Basic Operation In the Conferences list pane, right-click, and in the drop-down menu select Paste Conference As. The Conference Properties dialog box is displayed. Modify the conference information as required. Click the OK button to paste and start the new conference. 3-68...
Page 149: Changing The Video Layout Of A Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Changing the Video Layout of a Conference While the conference is running, you can change the video layout and select one of 24 video layouts supported by the RMX. Video Layout selection can be done in two levels: •...
Page 150: Video Forcing
Chapter 3-Basic Operation From the Video Layout options, select the Number of Windows to display and the Video Layout thumbnail required and click OK. Number of Video Windows Video Layout Thumbnail Selected Layout Video Forcing Users with Chairperson or Operator permission can select which participant appears in each of the video layout windows using Video Forcing.
Page 151 Polycom RMX 1500/2000/4000 Getting Started Guide • Participant level video forcing overrides conference level video forcing. • A participant can view him/herself in a layout window, by selecting the Same Layout option. • When different size video windows are used in video layouts such as 1+2, 1+3, 1+4, etc., a participant can only be forced, in Personal Layout,...
Page 152: Enabling And Disabling Video Clarity
Chapter 3-Basic Operation Repeat step 3 to force participants to other windows. Click OK. To cancel Video Forcing for a window: In the Conference Properties dialog box, select the Video Settings tab. In the video layout window, in the Participants list, select Auto. Click OK.
Page 153: Participant Level Operations
Polycom RMX 1500/2000/4000 Getting Started Guide To disable Message Overlay: Repeat Step 1 and Step 2 in the enabling procedure above. Clear the Enable check box. Click OK. Participant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of participants in ongoing conferences, as described in Table 3-7.
Page 154 Chapter 3-Basic Operation Table 3-7 Participant Level Operations (Continued) Menu Button Description Option Unmute Resume the participant’s audio transmission to the Audio conference. The Mute Audio button ( ) becomes active. Suspend Suspend the video transmission from the participant Video to the conference.
Page 155 Content accidental interruption or termination of H.239 Token Content that is being shared by this participant. Owner For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Content Broadcast Control” on page 2-91. Cancel Cancel Content Broadcast Control. For more Content...
Page 156: Copy Cut And Paste Participant
Participant To view all Participant Properties. Properties For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 11-17. Copy Cut and Paste Participant The RMX user can Copy, Cut and Paste participants between differ rent conferences running on the RMX, including his/her current conference.
Page 157: Cut Participant
Polycom RMX 1500/2000/4000 Getting Started Guide In the drop-down menu select Copy Participant. Cut Participant The Cut command copies all the participant’s properties and makes them available for pasting. The participant is deleted from his/her current conference. To cut a participant: In the Participants List pane, right-click the participant you want to cut.
Page 158: Paste Participant
Chapter 3-Basic Operation Paste Participant The Paste command connects the copied or cut participant to the selected conference. If the participant was copied, he/she should be deleted from the conference he/she was copied from, unless it is required that the participant is connected to two (or more) conferences.
Page 159: Paste Participant As
Polycom RMX 1500/2000/4000 Getting Started Guide Paste Participant As The Paste Participant As command allows the RMX user to create a new participant using the copied participant’s properties as a template. It automatically opens the Address Book - Participant Properties dialog box allowing the RMX user to modify the participant’s properties effectively...
Page 160: Personal Layout Control With The Rmx Web Client
The Address Book - Participant Properties dialog box is displayed. Modify the participant information as required. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Modifying Participants in the Address Book” on page 6-14. Optional. If not already in the Address Book, the copied/cut participant can be added to the Address Book.
Page 161 Polycom RMX 1500/2000/4000 Getting Started Guide In the Layout Type list, select Personal. Video Windows Representation List of Conference Participants Selected Layout View Additional Layout Options Select the number of Video Windows. Select the required Video Layout. To video force participants to windows in the selected video layout,...
Page 162: Personal Layout Selection With Click&View
Personal Layouts when Lecture Mode is enabled. This option is available only if the Click&View option is selected in the Conference IVR Service. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Defining a New Conference IVR Service” on page 15-9.
Page 163 Polycom RMX 1500/2000/4000 Getting Started Guide On the endpoint’s remote keypad, press the number corresponding to the number of video squares you wish to select. For example, if you want a four-square video layout, press The video window layout of your screen changes to the first four-...
Page 164 Chapter 3-Basic Operation Table 3-8 Video Layout Options (Continued) Group DTMF Code Default Group Layout Options Layout Revert to the previous conference layout. 3-84...
Page 165: Personal Layout Control Via Polycom Touch Control
Control device result in DTMF codes being sent from the HDX endpoint to the RMX. The RMX responds by sending the requested layout to the HDX endpoint. The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.
Page 166: Conference Control Using Dtmf Codes
Conference IVR Service assigned to the conference. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Defining a New Conference IVR Service” on page 15-9. To use the DTMF codes to control the conference, the DTMF input must be first enabled on the endpoint remote control (for example, entering #).
Page 167: Requesting Help
Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-9 Default DTMF Codes to Manage Conferences and Participants Operation DTMF String Permission Unmute My Line Secure Conference Chairperson Unsecure Conference Chairperson Increase Listening Volume Decrease Listening Volume Change Password Chairperson Change To Chairperson...
Page 168 Chapter 3-Basic Operation Participant who is waiting for User (Operator) Assistance is displayed with the following icons in the Status column of the Participants pane. Awaiting Individual Assistance – The participant has requested the user’s (operator’s) assistance. Awaiting Conference Assistance – The participant has requested the user’s (operator’s) assistance for the conference.
Page 169: Personal Conference Manager (Pcm)
The following conference operations can be performed: • Initiate Polycom’s Click&View™ application to change the local screen layout. • Invite a participant to connect to the conference. •...
Page 170 Chapter 3-Basic Operation — When PCM is active, FECC can only be performed by the chairperson using PCM’s Camera Control menu. • FECC is available to all IP participants in the conference with the exception of the chairperson that has an active PCM session. •...
Page 171: System Flag
Arrow Keys lose their FECC functionality. Deleted PCM is disabled. This System Flag must be added to the System Configuration file before it can be modified. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Modifying System Flags” on page 19-5. 3-91...
Page 172: Pcm Interface
Chapter 3-Basic Operation PCM Interface Initiating PCM For IP endpoints: PCM is activated by pressing the Far key ( followed by any of the Arrow Keys on the Remote Control Device. For ISDN/PSTN endpoints: PCM is activated by pressing ## on the Remote Control Device.
Page 173: Remote Control Device Keys
Polycom RMX 1500/2000/4000 Getting Started Guide Remote Control Device Keys PCM facilitates user interaction with the RMX using DTMF Codes and the Arrow (FECC) keys of the endpoint’s remote control device. Menu Navigation - Arrow and Zoom Keys The PCM Menu is navigated using the Remote Device’s Arrow Zoom Keys...
Page 174 Chapter 3-Basic Operation Table 3-11 PCM - Menu Navigation Arrow Key Description • Go down one menu level. Right • Confirm current selection in the PCM menu. • Select the video window to the right when navigating a video layout. •...
Page 175: Pcm Main Menu - Level 1
Initiate PCM session on ISDN/PSTN endpoint (1 is the default for the Start PCM DTMF Code). • Initiate DTMF mode (with Polycom endpoints) - during a conference or when the PCM menu is displayed. • Enter a period “.” - while entering an IP address.
Page 176 Chapter 3-Basic Operation To invite a participant to connect to the conference: Use the Up/Down arrow keys to select Invite Participant in the Main Menu and then press the Right arrow or # key to confirm your selection. Press the 2 key on the Remote Device. The Invite Participant sub menu is displayed.
Page 177: Participants Mute/Status
Polycom RMX 1500/2000/4000 Getting Started Guide The Local Directory is displayed. Alphabetic Groupings Participant List Use the Numeric Keys to enter the number of the participant’s endpoint. Press # or the Zoom In key to initiate the call. Use the Up/Down arrow keys to select a Participant from the displayed list or use the Up/Down and Left /Right arrow keys to display other directory listings.
Page 178 Chapter 3-Basic Operation • View the audio and video status of participants. • Mute, block, unmute, unblock participant audio. • Suspend or allow participant video. • Mute all (except chairperson and lecturer). To view and change the Participants Mute/Status: Use the Up/Down arrow keys to select Participants Mute/Status in the Main Menu and then press the Right arrow or # key to confirm your selection.
Page 179 Polycom RMX 1500/2000/4000 Getting Started Guide Table 3-13 Participants Mute/Status - Icons Status Description Icon Audio output from this endpoint is allowed. Other conference participants can hear the audio from this endpoint. The endpoint is muted. Other conference participants will not hear audio from this endpoint.
Page 180: Camera Control
Chapter 3-Basic Operation Camera Control This function is not available to chairpersons using PCM with ISDN endpoints. The endpoint to be controlled must support Far End Camera Control (FECC). Using the arrow keys of the remote control device, the chairperson can control the direction, zoom and focus of a remote endpoint’s camera.
Page 181: Video Force
Polycom RMX 1500/2000/4000 Getting Started Guide Following a 10 second delay, the FECC active icon ( ) is displayed in the video image of the selected site. Selected Cell for Far End Camera Control Use the Up/Down/Left/Right/Zoom In/Zoom Out arrow keys to control the remote camera.
Page 182: Recording
Chapter 3-Basic Operation The Video Force sub menu is displayed. Use the Up/Down/Left/Right arrow keys to select the window of the video layout that you want the specific participant to be displayed in. Press the Zoom In key to cycle the display of all participants in the selected video window until the participant you want to be displayed appears.
Page 183 Polycom RMX 1500/2000/4000 Getting Started Guide To use the recording functions: Use the Up/Down arrow keys to select Recording in the Main Menu and then press the Right arrow or # key to confirm your selection. Press the 6 key on the Remote Device.
Page 184: Pcm Main Menu - Level 2
Chapter 3-Basic Operation To stop recording: >> While recording is in progress, use the Up/Down arrow keys to select Stop Recording and then press the Right arrow or # key to confirm your selection. Press the 3 key on the Remote Device. PCM Main Menu - Level 2 Drop Participant To disconnect a participant from the conference:...
Page 185: Terminate Conference
Polycom RMX 1500/2000/4000 Getting Started Guide Terminate Conference Although this function can be accessed and viewed by chairpersons using PCM with ISDN endpoints, conference termination cannot be executed. To terminate a conference: Use the Up/Down arrow keys to navigate to the second page of the...
Page 186 Chapter 3-Basic Operation 3-106...
Page 187: Appendix A - Glossary
Appendix A Glossary This appendix lists the terms and abbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX documentation Abbreviation/ Explanation Term Auto Gain Control. A mechanism that regulates noise and audio volume by keeping the received signal of all participants balanced.
Page 188 Appendix A-Glossary Abbreviation/ Explanation Term Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 channels: two B-channels (each of 64 Kbps) and one D-channel (16 Kbps). Carrier A telephone or other company that provides telecommunication transmission services. CIF, 4CIF, QCIF Common Intermediate Format, an optional part of the ITU-T's H.261 and H.263 standards.
Page 189 Polycom RMX 1500/2000/4000 Getting Started Guide Abbreviation/ Explanation Term DTMF Dual Tone Multi Frequency. A system of coded signals used by touch-tone telephones in which a specific sound, frequency or tone is assigned to each key so that the signal can be easily recognized by a computer. The codes enable data input and control of voice-processing systems.
Page 190 384 Kbps. This standard is not supported by all codecs. H.264* A proprietary Polycom Video compression standard. H.264 ITU-T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences.
Page 191 Polycom RMX 1500/2000/4000 Getting Started Guide Abbreviation/ Explanation Term ISDN Integrated Services Digital Network. A set of protocol and interface standards (voice, video and data) that comprise a telephone network. There are two types of ISDN lines: BRI and PRI.
Page 192 Appendix A-Glossary Abbreviation/ Explanation Term QCIF Quarter CIF. A video format with image size of 176x144 pixels that transmits 9.115 Mbps at 30 frames per second (a quarter of the capacity of CIF). For more information, see CIF. Quality of Service. QoS defines the performance of a network service, such as the average delay between packets.

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