Polycom 1500 Administrator's Manual
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Polycom 1500 Administrator's Manual

Realpresence collaboration server
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[Type the document title]
Administrator's Guide
Polycom® RealPresence®
Collaboration Server
(RMX) 1500/1800/2000/4000
Polycom, Inc.
Polycom Document Title
Version
8.3
|
January 2014
|
DOC2742A
0
1

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Summary of Contents for Polycom 1500

  • Page 1 [Type the document title] Version January 2014 DOC2742A Administrator’s Guide Polycom® RealPresence® Collaboration Server (RMX) 1500/1800/2000/4000 Polycom, Inc. Polycom Document Title...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    IP Networks ............6 ISDN Networks (Collaboration Server 1500/2000/4000) ......6 Card Configuration Modes (Collaboration Server (RMX) 1500/2000/4000 Only) .
  • Page 4 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Profiles Toolbar ............35 Modifying an Existing Profile .
  • Page 5 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide H.264 High Profile Guidelines ..........105 HD1080p60 Resolution Guidelines .
  • Page 6 Forcing Other Content Capabilities ..........175 Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients ....175 Managing Noisy Content Connections .
  • Page 7 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Implementing Media Encryption for Secured Conferencing ....177 Media Encryption Guidelines ..........177 Mixing Encrypted and Non-encrypted Endpoints in one Conference .
  • Page 8 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Monitoring Multiple Cascade Links ......... 204 Disconnection Causes .
  • Page 9 Stereo .............228 Audio algorithms supported for ISDN (Collaboration Server 1500/2000/4000 only) ..229 Monitoring Participant Audio Properties .
  • Page 10 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Cascading via Entry Queue ..........259 Enabling Cascading .
  • Page 11 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 (Collaboration Server 1500/2000/4000 only) ....... . . 302 Address Book .
  • Page 12 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide System ............328 Resources .
  • Page 13 Importing Conference Templates ......... . 382 Polycom Conferencing for Microsoft Outlook® ......385 Setting up the Calendaring Solution .
  • Page 14 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Monitoring SIP BFCP Content ......... .431 Detecting SIP Endpoint Disconnection .
  • Page 15 Configuration Requirements ..........503 RealPresence Collaboration Server (RMX) 1500 ......503 RealPresence Collaboration Server 1800 .
  • Page 16 Video/Voice Port Configuration and Resolution Configuration (Collaboration Server 1500/2000/4000 in MPMx Card Configuration Mode only) ....538 Conference Profile ...........539 Gateway Profiles .
  • Page 17 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resource Report ............543 Port Usage Gauges .
  • Page 18 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IVR Services in TIP-Enabled Conferences ........597 IVR Services in TIP-Enabled Conferences Guidelines .
  • Page 19 Dialing to Polycom® RealPresence DMA System ....... . . 628...
  • Page 20 1500/2000/4000 Only) ........
  • Page 21 MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Polycom RealPresence DMA System ....... 688 Guidelines .
  • Page 22 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Guidelines ............718 Non-Modifiable Banner Text .
  • Page 23 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Adding Flags to the CS_MODULE_PARAMETERS Tab ....788 Deleting a Flag ............790 Auto Layout Configuration .
  • Page 24 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining Password Aging ..........819 Maximum Repeating Characters .
  • Page 25 HW Monitor Pane Toolbar ..........858 Viewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Components .
  • Page 26 To View the Supporting Hardware Components Properties: ....886 Diagnostic Mode (RealPresence Collaboration Server (RMX) 1500/2000/4000) ..890 Connecting to the Shelf Management Server: .
  • Page 27 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Authentication Settings ..........976 MCU Configuration to Communicate with an External Database Application .
  • Page 28 2013 Environments ............1034 Configuring the Polycom-Microsoft Solution ....... . . 1035 Call Admission Control (CAC) .
  • Page 29 Threshold HD Flag Settings using the RTV Video Protocol ....1054 Sharing Content via the Polycom CSS Plug-in for Lync Clients ..... 1055 Guidelines .
  • Page 30 Configuring the Cisco and Polycom Equipment ....... . . 1096...
  • Page 31 Resource Allocation ..........1117 Configuring the Microsoft, Cisco and Polycom Components ..... . . 1118 Content Sharing Behavior .
  • Page 32 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Recovery Options ........... . . 1139 Comprehensive Restore to Factory Defaults .

  • Page 33: Overview

    ● Record Conferences ● Configure the Collaboration Server to support special call flows and conferencing requirements, such as Cascading Conferences. ● In collaboration Server 1500/2000/4000, configure the Collaboration Server to act as a gateway and manage gateway calls Polycom®, Inc.

  • Page 34: Who Should Read This Guide

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Configure the Collaboration Server to support Polycom third party and partner environments such as Microsoft, IBM, Cisco, Avaya, Broadsoft and Siemens. ● Configure the Collaboration Server for special applications and needs by setting various system flags.

  • Page 35: System

    The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: ● Polycom® RSS™ 4000 - provides one-touch recording and secure playback on telepresence and video conferencing systems, tablets and smartphones, or from your Web browser.
  • Page 36 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Multipoint Video Conferencing using a RealPresence Collaboration Server (RMX) 1500/2000/4000 Polycom®, Inc.
  • Page 37 The RealPresence Collaboration Server 1800 system is an IP Only MCU and does not support ISDN connections. RealPresence Collaboration Server (RMX) 1500 supports one ISDN card with up to 4 E1/T1 PRI lines. RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000 support a maximum of two RTM ISDN cards, each providing connection for up to either 7 E1 or 9 T1 PRI lines.

  • Page 38: Network Services Guidelines

    (Collaboration Server 1500/2000/4000). ISDN Networks (Collaboration Server 1500/2000/4000) RealPresence Collaboration Server (RMX) 1500 supports one ISDN card with up to 4 E1/T1 PRI lines. RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000 support a maximum of two RTM ISDN cards, each providing connection for up to either 7 E1 or 9 T1 PRI lines.

  • Page 39: Viewing The Card Configuration Mode (Rmx 1500, 2000, And 4000 Only)

    ● MPMRx Mode – Supported from Version 8.3, with MPMRx cards installed in the RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000. Viewing the Card Configuration Mode (RMX 1500, 2000, and 4000 only) The Card Configuration Mode is determined according to the installed media card.
  • Page 40 Polycom TelePresence and vide conferencing endpoints, ensuring optimum quality multi-screen, multipoint calls. POCN - Collaboration with The POCN solution, enables Polycom, Microsoft and Cisco users, each within Microsoft and Cisco in the same their own environment, to participate in the same conference running on a environment Collaboration Server.

  • Page 41: Features Only Supported With Mpmrx Cards

    Features Only Supported with MPMRx Cards The following table lists the Collaboration Server features that are only supported with MPMRx cards. (This applies to RMX 1500, 2000, and 4000 only.) . Features Only Supported with MPMRx Card Configuration Mode Feature Name...

  • Page 42: Workstation Requirements

    IE icon and select Run As Admin. .Net Framework 2.0 is required and installed automatically. If ActiveX installation is blocked please see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide. .Net Framework 2.0 SP1 or above is required and installed automatically. Collaboration Server 1800 users need to download .Net Framework 2.0 SP1 or above from the official Microsoft website and...
  • Page 43 When installing the Collaboration Server Web Client, Windows Explorer >Internet Options> Security Settings must be set to Medium or less. It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same workstation. If you have problems getting the Collaboration Server Web Client to work with Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift key and right-clicking on the IE icon, and then select Run as Administrator.

  • Page 44: Conferencing Modes Overview

    Based on the video processing required during the conference, the Collaboration Server offers the Continuous Presence Conferencing Mode for AVC-based conferencing. In the Collaboration Server (RMX) 1500/2000/4000, the MCU also offers the Video Switching conferencing Mode. Video Switching is not supported with Collaboration Server (RMX) 1800.
  • Page 45 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  Video Resolutions: from QCIF, CIF and up to 1080p60  Frame rates up to 60fps In Continuous Presence conferences, the MCU receives the video stream from each endpoint at the video rate, video resolution and frame rate that it is capable of sending, and it superimposes all the received streams into one video stream that includes the input from the other endpoints arranges in the selected video layout.

  • Page 46: Video Protocol Support In Cp Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Video quality in Continuous Presence conferences is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the video protocol, video resolution and frame rate.

  • Page 47: Video Switching (Vsw) Conferencing Guidelines

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide same line rate and video parameters such as video protocol, frame rate, annexes and interlaced video mode as no video processing is performed. Endpoints that are unable to meet these requirements connect as Secondary (audio only).
  • Page 48 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Video Switching uses fewer system resources than CP: only one CIF video resource per participant for any resolution (including HD). The table below lists the resources available to VSW conferences by line rate and card type.

  • Page 49: Avc Basic Conferencing Parameters

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● The HD_THRESHOLD_BITRATE flag must be set in the System Configuration. The value of this flag is the system minimum threshold bit rate for HD resolutions. The line rate selected in the conference Profile must be the same as or higher than that specified by the HD_THRESHOLD_BITRATE flag.

  • Page 50: Supplemental Conferencing Features

     720p (1280 x 720 pixels) - all Collaboration Server types  1080p (1920 x 1080 pixels) in Collaboration Server (RMX) 1500/1800/2000/4000 From Version 7.1, MPM media cards are not supported.

  • Page 51: Svc-Based Conferencing

    ● TIP Support (CP Conferences only) - TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS). Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls.

  • Page 52: Svc Conferencing Guidelines

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The video streams displayed in the conference layout on each endpoint is obtained from the different streams received from each of the endpoints displayed in the layout. Depending on the size of the video cell in the configured layout, the endpoint requests the video stream in the required resolution from the RealPresence Collaboration Server.
  • Page 53 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  Polycom SVC-enabled endpoints (Polycom® RealPresence® Desktop, Polycom® RealPresence® Mobile)  Ad Hoc conferencing via Meeting Rooms and ongoing conferences ● SVC Only conferences can run on the same MCU as AVC Only conferences.

  • Page 54: Mcu Supported Resolutions For Svc Conferencing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  FECC  Skins. The video cells are displayed on the endpoint’s default background.  IVR functionality  Conference Gathering phase  Password protected conferences as DTMF input for passwords cannot be processed ...

  • Page 55: Mixed Cp And Svc Conferencing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Mixed CP and SVC Conferencing In a mixed CP (AVC) and SVC conference, AVC-based endpoints and SVC-enabled endpoints can be supported in the same conference. In a mixed CP (AVC) and SVC conference, SVC endpoints transmit multiple resolutions and temporal layers to the RealPresence Collaboration Server like the SVC-based conferences, while AVC endpoints, for example, send only one AVC video stream to the Collaboration Server.

  • Page 56: Mcu Resource Capacities For Mixed Cp And Svc Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MCU Resource Capacities for Mixed CP and SVC Conferences In a mixed CP and SVC conference, video resources are allocated according to the MCU type and the translation pools (AVC to SVC and SVC to AVC) used to convert video streams. Translation pools are dynamically allocated, when the conference becomes a mixed CP and SVC conference;...
  • Page 57 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide In this resource capacity allocations example, the mixed CP and SVC conference can allocate a combination of AVC and SVC ports depending on the endpoints that are defined in the actual conference. For example, a conference can be defined as a mixed CP and SVC conference but will only allocate resources as a mixed conference when both AVC and SVC endpoints join the conference.

  • Page 58: Using Conference Profiles

    Conference Profile options differ according to the selected Conferencing Mode. Profiles can be defined for AVC (Advanced Video Codec) CP and VSW (Collaboration Server 1500/2000/4000) conferencing Modes, SVC (Scalable Video Codec) conferencing Mode or Mixed CP and SVC Conferencing Mode.

  • Page 59: Conferencing Capabilities In The Various Conferencing Modes

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conferencing Capabilities in the Various Conferencing Modes The following table summarizes the conferencing capabilities and options available in the different Conferencing Modes. Conferencing Capabilities in the Different Conferencing Modes Feature CP Only Mixed CP & SVC...

  • Page 60: Default Profile Settings In Cp Conferencing Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conferencing Capabilities in the Different Conferencing Modes Feature CP Only Mixed CP & SVC SVC Only    Recording AVC recording only   Site Names Managed by the endpoint (not via MCU) AVC endpoints only ...
  • Page 61 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default CP Only Conference Profile Settings Setting Value Display Language English Video Quality Sharpness Maximum Resolution Auto Video Clarity Enabled Auto Brightness Enabled Content Settings HiResGraphics (High Res Graphics) Content Protocol H.264 HD...

  • Page 62: Default Profile Settings In Svc Only Conferencing Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room 1001 Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 Default Profile Settings in SVC Only Conferencing Mode The Collaboration Server is shipped with a default Conference Profile for SVC Only conferences which allows users to immediately start standard ongoing SVC Only conferences.

  • Page 63: Default Profile Settings In A Mixed Cp And Svc Conferencing Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default SVC Only Conference Profile Settings Setting Value Video Clarity Enabled Auto Brightness Enabled Content Settings Graphics Content Protocol H.264 Cascading and SVC Optimized Presentation Mode Not applicable Send Content to legacy endpoints...
  • Page 64 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Mixed CP and SVC Conference Profile Settings Setting Value Line Rate 1920Kbps Video Switching Disabled Operator Conference Disabled Encryption Enabled Packet Loss Compensation (LPR Enabled for AVC participants only and DBA) Auto Terminate •...

  • Page 65: Viewing The List Of Conference Profiles

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Mixed CP and SVC Conference Profile Settings Setting Value Keyboard Noise Suppression Enabled for AVC participants only Audio Clarity Enabled for AVC participants only Mute participants except the lecturer Disabled Skin Classic (for AVC participants)
  • Page 66 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference Profiles are displayed in the Conference Profiles List pane. The number of the currently defined Conference Profiles appears in the title of the list pane. The following Conference Profile properties are displayed in the List pane:...

  • Page 67: Profiles Toolbar

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Profiles Toolbar The Profile toolbar provides quick access to the Profile functions: Profile Toolbar buttons Button Button Name Description New Profile To create a new Profile. Delete Profile To delete a Profile, click the Profile name and then click this button.

  • Page 68: Deleting A Conference Profile

    The New Profile – General dialog box opens. 4 In the Display Name field, enter the Profile name. 5 Select the appropriate Conferencing Mode: CP, VSW (Collaboration Server 1500/2000/4000), SVC Only or CP and SVC. The New Profile tabs and options change according to the selected Conferencing Mode and only supported options are available for selection.

  • Page 69: Exporting And Importing Conference Profiles

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  Defining an AVC Video Switching Conference Profile  Defining SVC Conference Profiles  Defining Mixed CP and SVC Conferencing Profiles Exporting and Importing Conference Profiles Conference Profiles can be exported from one MCU and imported to multiple MCUs in your environment, enabling you to copy the Conference Profiles definitions to other systems.

  • Page 70: Exporting Selected Conference Profiles

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference Profile - Export dialog box is displayed. 3 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file.

  • Page 71: Importing Conference Profiles

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference Profile - Export dialog box is displayed. 4 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file.
  • Page 72 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference Profile - Import dialog box is displayed. 3 In the Import Path field, click Browse to navigate to the path and file name of the exported Conference Profiles you want to import.

  • Page 73: Defining Avc-Based Conference Profiles

    AVC-based Conference Profile options differ according to the selected Conferencing Mode CP and VSW (Collaboration Server 1500/2000/4000 only). To facilitate the definition process of a new Profile, the system displays default values for each parameter so you need only to modify the required settings.
  • Page 74 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile General parameters: New AVC CP Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: •...
  • Page 75 Content rate. The default setting is 384 Kbps. Notes: In the Collaboration Server 1500/2000/4000, the maximum line rate at which ISDN endpoints can connect to a conference is 768 kbps. This field is displayed in all tabs. The Collaboration Server (RMX) 1800 supports AVC-CP conferences at line rates up to and including 6Mbps: •...
  • Page 76 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - General Parameters (Continued) Field/Option Description Operator Conference Select this option to define the profile of an Operator conference. (CP Only) An Operator conference can only be a Continuous Presence conference, therefore when selected, the Video Switching option is disabled and cleared (Collaboration Server 1500/2000/4000).
  • Page 77 In Collaboration Server (RMX) 1500/2000/4000, the LPR check box is automatically cleared if Video Switching is selected as the Conferencing Mode, but can be selected if required. For more information, see...
  • Page 78 From Version 8.1.1, Polycom endpoints can also connect to Entry Queues, Meeting Rooms and conferences using the TIP protocol. The connection of the Polycom endpoints with TIP protocol to a TIP Compatible Entry Queues, Meeting Rooms and conferences using the TIP protocol is enabled when the Polycom endpoints are registered to the CUCM and the Prefer TIP option is selected in the conference Profile.
  • Page 79 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: • If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden.
  • Page 80 Server Web Client. Default: English Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
  • Page 81 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Profile – Video Quality dialog box opens. 9 Define the following parameters: New AVC CP Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Sharpness is the only supported content format that supports higher video resolutions.
  • Page 82 Video Clarity is enabled only when Video Quality is set to Sharpness (default setting) and is disabled when Video Quality is set to Motion. • In Collaboration Server (RMX) 1500/2000/4000 Video Clarity can only be enabled for Continuous Presence conferences in MPMx and MPMRx Card Configuration Modes.
  • Page 83 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics •...
  • Page 84 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Video Quality Parameters (Continued) Field/Option Description Content Protocol Select the Content Protocol to be used for content sharing in Highest Common Content Sharing Mode. • H.263 (AVC CP only) Content is shared using the H.263 protocol.
  • Page 85 Send Content to When enabled (default), Content can be sent to H.323/SIP/ISDN (Collaboration Legacy Endpoints Server (RMX) 1500/2000/4000) endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel. For more information see (CP only) Sending Content to Legacy Endpoints (AVC Only) on page cciii.
  • Page 86 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Profile - Video Settings dialog box opens. 11 Define the video display mode and layout using the following parameters: New AVC CP Profile - Video Settings Parameters Field/Option Description Presentation Mode Select this option to activate the Presentation Mode.
  • Page 87 (Collaboration Server (RMX) 1500/2000/4000). Telepresence Layout The Telepresence Layout Mode drop-down menu enables VNOC operators and Mode Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server. The following modes can be selected: (CP only) •...
  • Page 88 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Video Settings Parameters (Continued) Field/Option Description Auto Layout When selected (default), the system automatically selects the conference layout based on the number of participants currently connected to the conference. When a...
  • Page 89 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Auto Layout – Default Layouts in CP Conferences Number of Video Participants Auto Layout Default Settings 0–2 4–5 6–7 8-10 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous”...
  • Page 90 The Fade In / Fade Out feature can be disabled by adding a new flag to the System Configuration. The Value of the new flag must be: FADE_IN_FADE_OUT=NO. For more information about System Flags, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide,...
  • Page 91 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 13 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. Audio Clarity and Auto mute noisy endpoints are not supported in the RMX 1800. 14 Define the following parameters:...
  • Page 92 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Audio Settings Parameters (Continued) Field/Option Description Mute participant When the Mute Participants Except Lecturer option is enabled, the audio of all except lecturer participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
  • Page 93 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Audio Settings Parameters (Continued) Field/Option Description Auto mute noisy This option is automatically enabled in new Profiles. When enabled, the RMX can endpoints detect AVC endpoints with a noisy audio channel and automatically mute them, reducing the noise heard by other conference participants.
  • Page 94 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide • In Classic View (for the first two skin options) the frames fill the screen with their borders touching. • When Telepresence Mode is enabled, the Skin options are disabled as the system uses a black background and the frames and speaker indication are disabled.
  • Page 95 It is therefore recommended that before changing a single chairperson to regular participant, another participant first be changed to chairperson. 19 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. The New Profile - Recording dialog box opens. Polycom®, Inc.
  • Page 96 Select the Recording Link to be used for conference recording. Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 (Recording and Streaming Server). For more information see Recording Conferences...
  • Page 97 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Profile - Site Names dialog box opens. Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window. For a detailed...
  • Page 98 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Background Color Select the color of the Site Names display text. The color and background for Site Names display text is dependent on whether a Plain Skin or a Picture Skin was selected for the conference in the Profile - Skins tab.
  • Page 99 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Display Position Select the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftTop (Default) RightTop LeftMiddle RightMiddle...
  • Page 100 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Display Position LeftBottom (cont.) Bottom RightBottom Custom The current endpoint (site) names display position becomes the initial position for Site Names position adjustments using the Horizontal and Vertical Position sliders.
  • Page 101 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Site Names Parameters Field Description Background Move the slider to the left to decrease the transparency of the background of the Transparency endpoint (site) names text. 0 = No transparency (solid background color).
  • Page 102 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 24 Define the following fields: New AVC CP Profile - Message Overlay Parameters Field Description Enable This option is disabled by default. Select this check box to enable Message Overlay or clear it to disable it.
  • Page 103 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC CP Profile - Message Overlay Parameters Field Description Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: Static, Slow, Fast Default: Slow As the fields are modified the Preview changes to show the effect of the changes.
  • Page 104 Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, SIP Factories and Gateway Sessions (Collaboration Server 1500/2000/4000) with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server.
  • Page 105 When SIP registration is not enabled in the conference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address. In Collaboration Server 1500/2000/4000, this unique URL replaces the non-unique URL, dummy_tester, used in previous versions.

  • Page 106: Additional Information For Setting Cp Profiles

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Additional Information for Setting CP Profiles This section includes detailed explanation of various CP Profile settings: Gathering Phase ● Overlay Layouts ● Site Names Definition ● Sending Text Messages During a Conference Using Message Overlay ●...

  • Page 107: Gathering Phase Guidelines

    ● The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the Collaboration Server Web Client, the administrator selects the language for the Gathering Phase slide.

  • Page 108: Gathering Phase Duration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide • Content can be sent during the Gathering Phase. The content is displayed in the large video window of the participant’s layout while the Gathering slide is displayed in a smaller video window in the layout.

  • Page 109: Enabling The Gathering Phase Display

    The following Overlay Layouts are available for use in CP Conferences: Although the following Overlay Layout is included in the Profiles - Video Settings dialog box, it is not available for use in any Conferencing Mode and is only available when included in the Polycom® Multipoint Layout (MLA) application:...

  • Page 110: Guidelines For Using The Overlay Layouts

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide These Overlay Layouts will only be available in ITP (Telepresence) conferences when support for Overlay Layouts is included in the Polycom® Multipoint Layout (MLA) application. Guidelines for using the Overlay Layouts ● The Overlay Layouts are supported: ...

  • Page 111: Selecting The Overlay Layouts

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. Polycom®, Inc.

  • Page 112: Site Names Definition

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Site Names Definition The Site Names feature is not supported in the RMX 1800. You can control the display of the site names by defining the font, size, color, background color and transparency and position within the video window in the Profile - Site Name dialog box.

  • Page 113: Site Names Display Position

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Site Names Display Position Site Names, Horizontal and Vertical Position and Background Transparency are not supported in the RMX 1800. The position of the Site Names displayed during the conference is controlled in the Profile - Site Names tab.
  • Page 114 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The adjusted position of the Site Names can be viewed in the Preview. Polycom®, Inc.

  • Page 115: Sending Text Messages During A Conference Using Message Overlay

     Encrypted conferences  With Unicode or ASCII characters ● Text messages using Message Overlay cannot be displayed:  In Video Switching (VSW) conferences (Collaboration Server 1500/2000/4000).  In Lecture Mode  When the PCM menu is active  On endpoints that have their video suspended ●...

  • Page 116: Selecting The Chinese Font For Text Display

    Conference Template. ● Text messages can also be sent to individual or several participants during the ongoing conferences. For more details, see thePolycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Sending Messages to Selected Participants Using Message Overlay...
  • Page 117 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Heiti (Default) ● Songti ● Kaiti ● Weibei The Chinese font cannot be changed during an existing conference. It can only be modified in the conference profile. A participant moved to another conference will be shown the font used by the new conference.

  • Page 118: Defining An Avc Video Switching Conference Profile

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining an AVC Video Switching Conference Profile An AVC Video Switching-enabled Profile must be created prior to running Video Switching conferences. This profile can be assigned to Meeting Rooms, conferences, reservations and Entry Queues To connect to a Video Switching conference via an Entry Queue, the Entry Queue must be Video Switching enabled and must be set to the same line rate as the target conference.
  • Page 119 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Define the New Profile - General parameters: New AVC VSW Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
  • Page 120 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New AVC VSW Profile - General Parameters (Continued) Field/Option Description Video Switching This check box is automatically selected when the Conferencing Mode is set to Video Switching. Select the video protocol and resolution for the conference: •...

  • Page 121: H.264 High Profile Support In Video Switching Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  Skins  Site Names  Message Overlay 5 Click OK. H.264 High Profile Support in Video Switching Conferences Beginning with Version 7.6, the H.264 High Profile video protocol is supported in Video Switching (VSW) conferences.
  • Page 122 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● The value of the SUPPORT_HIGH_PROFILE system flag (used for CP conferences) has no effect on VSW conferences. Polycom®, Inc.

  • Page 123: Defining Svc And Mixed Cp And Svc Conference Profiles

    To define SVC Only Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. By default, the Conferencing Mode is set to CP. Polycom®, Inc.
  • Page 124 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Select SVC Only to define the SVC Profile. The profile tabs and options change accordingly and only supported options are available for selection. Unsupported options are disabled (grayed out). 4 Define the Profile name and, if required, the Profile - General parameters:...
  • Page 125 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New SVC Profile - General Parameters Field/Option Description Routing Name Enter the Profile name using ASCII characters set. You can define the Routing Name or it can be automatically generated by the system if no Routing Name is entered as follows: •...
  • Page 126 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Define the following supported parameters: New SVC Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
  • Page 127 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Profile – Video Quality dialog box opens. 8 In SVC Conferencing Mode, the video and Content sharing parameters cannot be modified and they are set to the following parameters: New SVC Profile - Video Quality Parameters...
  • Page 128 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 9 Click the Video Settings tab. In SVC conferences, each endpoint determines its own video layout and there is no conference level layout selected. Therefore, all the Video Settings parameters are disabled. 10 Click the Audio Settings tab.
  • Page 129 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 11 If required, define the Speaker Change Threshold: Auto (Default, 3 seconds), 1.5.3.5. It indicates the amount of time a participant must speak continuously before becoming the speaker. Polycom®, Inc.
  • Page 130 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 12 Click the IVR tab. Polycom®, Inc.
  • Page 131 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 13 If required, set the following parameters: New SVC Profile - IVR Parameters Field/Option Description Conference IVR The default conference IVR Service is selected. You can select Service another conference IVR Service if required.
  • Page 132 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, and SIP Factories with SIP servers is done per conferencing entity. This allows better control of the number of entities that register with each SIP server.
  • Page 133 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New SVC Profile - Network Services Parameters Parameter Description Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference.

  • Page 134: Defining Mixed Cp And Svc Conferencing Profiles

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining Mixed CP and SVC Conferencing Profiles Although SVC Conferencing Mode options are available in Conference Profiles, it is advised that they not be used with Version 8.1.4.J. ‘tz The mixed CP and SVC Profile is based on the CP Profile with a few of the CP options disabled for compatibility between AVC and SVC protocols and to enable the media conversion between these two modes.
  • Page 135 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● CP and SVC Profile - Advanced parameters - these parameters are the same as for CP conferences. For details, see New AVC CP Profile - Advanced Parameters ● CP and SVC Profile - Video Quality parameters - to enable the sharing of video between SVC and AVC, the common denominator parameters (in this conference, the SVC parameters) are selected for the conference.

  • Page 136: Video Protocols And Resolution Configuration For Cp Conferencing

    Defining SVC Conferencing Profiles. The RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 always attempts to connect to endpoints at the highest line rate defined for the conference. If the connection cannot be established using the conference line rate, the Collaboration Server attempts to connect at the next highest line rate at its highest supported resolution.

  • Page 137: H.264 High Profile Support In Cp Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  SD: If the speaker transmits CIF, the MCU will send CIF to all participants, including the SD participants. In any other layout the MCU will transmit to each participant at the participant’s sending resolution.

  • Page 138: Hd1080P60 Resolution Guidelines

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide HD1080p60 Resolution Guidelines HD1080p60 resolution is supported in Continuous Presence (CP) mode: ● With MPMx media cards:  Asymmetrically: The Collaboration Server receives HD720p60 and sends HD1080p60.  In both Video Quality modes (Motion or Sharpness).

  • Page 139: H.263 4Cif Guidelines

    The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.

  • Page 140: Video Resource Usage

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● The Media card(s) installed in the system affect the number of video resources used for each video resolution and frame rate, the supported video protocols and the maximum resolution that can be used by the Collaboration Server.

  • Page 141: H.264 Base Profile Decision Matrix

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide H.264 Base Profile Decision Matrix From Version 8.1, MPM+ media cards are not supported. The following illustrations show the resolutions used for the various Line Rates for each of the pre-defined optimization settings for H.264 Base Profile and Video Quality setting Sharpness and Motion for MPMx/MPMRx Card Configuration Modes.
  • Page 142 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPMx/MPMRx Polycom®, Inc.
  • Page 143 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPMx Polycom®, Inc.

  • Page 144: H.264 High Profile Decision Matrices (Mpmx/Mpmrx)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide H.264 High Profile Decision Matrices (MPMx/MPMRx) The following illustrations show the resolutions used for the various Line Rates for each of the pre-defined optimization settings for H.264 High Profile and Video Quality setting Sharpness and Motion for MPMx/MPMRx Card Configuration Modes.
  • Page 145 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpness and Motion Mode, MPMx Polycom®, Inc.
  • Page 146 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode, MPMx/MPMRx Polycom®, Inc.

  • Page 147: H.264 Base Profile And High Profile Comparison

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide H.264 Base Profile and High Profile Comparison The following illustrations show a comparison between the resolutions used at various line rates for H.264 baseline and the H.264 High Profile, for Motion and Sharpness Video Quality setting according to the Resolution Configuration Mode (Balanced, Resource Optimized or Video Quality Optimized).
  • Page 148 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource-Quality Balanced, MPMRx Polycom®, Inc.
  • Page 149 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource Optimized, MPMx Polycom®, Inc.
  • Page 150 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource Optimized, MPMRx Polycom®, Inc.
  • Page 151 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized, MPMx Polycom®, Inc.
  • Page 152 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized, MPMRx Polycom®, Inc.
  • Page 153 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized Polycom®, Inc.

  • Page 154: H.264 Base Profile And High Profile Comparison - Motion

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide H.264 Base Profile and High Profile Comparison - Motion A comparison between the resolutions used at various line rates for H.264 Baseline and the H.264 High Profile for Motion Video Quality setting according to the following Resolution Configuration Modes.
  • Page 155 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized Polycom®, Inc.
  • Page 156 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Optimized Polycom®, Inc.

  • Page 157: Default Minimum Threshold Line Rates And Resource Usage Summary

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Optimized Default Minimum Threshold Line Rates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting...

  • Page 158: Resolution Configuration For Cp Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Minimum Threshold Line Rates and Video Resource Usage Optimization Mode Resolution Profile Balanced Resource Video Quality Sharpness Motion Sharpness Motion Sharpness Motion High 1280 1920 Default HD720p60 kbps Base 1920 1920 1280...

  • Page 159: Guidelines

    ● Resolution Slider settings affect all Continuous Presence (CP) conferences running on the Collaboration Server. Video Switched conferences are not affected. On the RealPresence Collaboration Server (RMX) 1500 MPMx-Q assembly, the use of HD with Continuous Presence requires an additional license. In the Resource Report and Resolution Configuration panes, HD settings are displayed but are not enabled and if HD is selected the system will enable SD by default.
  • Page 160 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution Configuration - MPMx Polycom®, Inc.
  • Page 161 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution Configuration - MPMRx Polycom®, Inc.

  • Page 162: Resolution Configuration - Basic

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resolution Configuration - Basic The Resolution Configuration -Basic dialog box contains the following panes: ● Max CP Resolution Pane ● Resolution Configuration Pane Maximum CP Resolution Pane In MPMx/MPMRx Card Configuration Mode the Collaboration Server can be set to one of the following Maximum CP Resolutions: ●...

  • Page 163: Resolution Configuration - Detailed

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Resolution Configurations are: ● Resource-Quality Balanced (default) A balance between the optimized video quality and optimized resource usage. This is the only available resolution configuration in version 6.0.x and earlier. Use this option: •...

  • Page 164: Sharpness And Motion

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Sharpness and Motion Sharpness and Motion are Video Quality settings that are selected per conference and are defined in the conference Profile. A conference with Sharpness selected in its Profile uses the Sharpness settings of the Resolution Configuration and a conference with Motion selected in its Profile uses the Motion settings of the Resolution Configuration dialog box.
  • Page 165 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshold bit rates. Polycom®, Inc.

  • Page 166: Modifying The Resolution Configuration In Mpmx Card Configuration Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates. Although the default minimum threshold bit rates provide acceptable video quality, the use of higher bit rates usually results in better video quality but will require more resources.

  • Page 167: Flag Settings

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following example demonstrate the usage of the sliders. ● Moving the HD720p30 resolution slider from 1024kbps to 1920kbps increases the minimum connection threshold line rate for that resolution. Endpoints connecting at line rates between 1024kbps and 1920kbps that would have connected at HD 720p30 resolution will instead connect at SD 30 resolution.

  • Page 168: Minimum Frame Rate Threshold For Sd Resolution

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Maximum CP Resolution of the Collaboration Server can be set to one of the following resolutions: ● HD 1080p60 ● HD 1080p30 ● HD 720p30 ● SD 30 ● CIF 30 Minimum Frame Rate Threshold for SD Resolution...

  • Page 169: W448P Resolution

     When Video Clarity is On, the Collaboration Server changes the transmitted resolution to w448p. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Video Clarity™ ● Resource consumption for the w448p resolution is the same as for SD and WSD resolutions.

  • Page 170: Content

    When Content sharing stops and the full bandwidth becomes available, video resumes at the previous w448p resolution. For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Video Preview (AVC Participants Only)

  • Page 171: Collaboration Server System Flag Settings

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Collaboration Server Conference Profile Collaboration Server System Flag Settings ● On the Collaboration Server, the Video Quality field in the New Profile - Video Quality dialog box must be set to Sharpness.

  • Page 172: Content Sharing Using H.239 Protocol

    Cascading Conferences - H.239-enabled MIH Topology Content Sharing Using People+Content Protocol People+Content utilizes a different signaling protocol and is Polycom’s proprietary equivalent of H.239. It is supported in CP conferences. Guidelines for Content Sharing Using People+Content Protocol ●...
  • Page 173 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● People+Content is enabled by default. It can be disabled for all conferences and endpoints by manually adding the ENABLE_EPC System Flag to the System Configuration and setting its value to NO (default setting is YES).

  • Page 174: Sip Bfcp Content Capabilities

    ● If these System Flags don’t exist in the system, they must be manually added. For more information Modifying System Flags ● BFCP capabilities are not supported in Microsoft ICE environment. ● BFCP over TCP is not supported in Ultra Secure Mode (Collaboration Server 1500/2000/4000). Polycom®, Inc.

  • Page 175: Bfcp Support In Dial-Out Connections

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide BFCP support in dial-out Connections ● For dial-out connections to SIP Clients, BFCP/UDP protocol can be given priority by adding the adding the SIP_BFCP_DIAL_OUT_MODE system flag to system.cfg and setting its value to UDP.

  • Page 176: Content Sharing Parameters In Content Highest Common (Content Video Switching) Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide In Multiple Content Resolutions mode, content is shared in multiple streams, one for each video protocol: H.263 and H.264. A separate video resource is used to process the Content shared with H.264-capable endpoints and another for content shared with H.263-capable endpoints, with each endpoint receiving its highest possible quality.
  • Page 177 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Highest Common Content Bit Rate Allocation for Base Profile * 2560 (Realpresence Collaboration Server 1800) Conference Line Rate and Content Allocation Rate for Base Profile Content Bit Rate Allocated to Content Channel (Kbps)

  • Page 178: Svc Only And Mixed Cp And Svc Content Setting

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Highest Common Content Bit Rate Allocation for High Profile Conference Line Rate and Content Allocation Rate for High Profile Content Bit Rate Allocated to Content Channel (Kbps) Maximum Resolution Frames/Second 64-384 H.264 HD720 384-512 H.264 HD720...

  • Page 179: H.263 & H.264 Auto Selection (Avc Cp Conferences)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● H.263 (CP and mixed CP and SVC) ● H.264 (all conferencing modes) H.264 offers higher quality content, but is not supported by legacy endpoints. Depending on the endpoints capabilities, you can determine the content sharing experience by selecting the appropriate protocol and system behavior from the Content Protocol list: ●...
  • Page 180 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide When this protocol option is selected, endpoints must connect at Content bit rates above a minimum as specified by specific System Flags to ensure high quality Content for all participants. For more information about System Flags see Setting the Minimum Content Rate for Each Content Quality Setting for H.264 HD...

  • Page 181: H.264 Cascade And Svc Optimized

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Example The following table summarizes an example of two participants trying to connect to a conference running at a Line Rate of 1024Kbps. The Content Setting for the conference is Hi Resolution Graphics and the H264_HD_HIGHRES_MIN_CONTENT_RATE System Flag setting are used to determine if Content will be shared with the participant.
  • Page 182 ● This is the only available Content sharing mode in SVC and mixed CP and SVC Conferencing Modes. ● In SVC and mixed CP and SVC Conferencing Modes the Content Line rate is fixed at 128Kbps. ● H.323, SIP and ISDN (Collaboration Server 1500/2000/4000) participants are supported in AVC CP Conferencing Mode.

  • Page 183: Defining Content Sharing Parameters For A Conference

    Content sharing parameters are defined in the Conference Profiles - Video Quality dialog box. The available content options change according to the selected Conferencing Mode and the Card Configuration Mode (RMX 1500/2000/4000 MPMx and MPMRx Card Configuration Mode). » In the Content Video Definition section, select the Content Settings and Protocol as follows:...
  • Page 184 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Content sharing Options Field Description Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics • Hi-res Graphics (AVC CP Only) — a higher bit rate intended for high resolution graphic display •...

  • Page 185: Conferences

    Send Content to Legacy When enabled (default), Content can be sent to H.323/SIP(Collaboration Server Endpoints 1500/1800/2000/4000 ) or ISDN (Collaboration Server 1500/2000/4000 only) endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel. For more information see...
  • Page 186 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Content Resolutions that are available for selection are dependent on the Line Rate and Content Settings that have been selected for the conference. Polycom®, Inc.
  • Page 187 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide An additional check box H.264 High Profile and an additional Content Rate drop-down menu are displayed in the Video Quality dialog box if the conditions listed below are satisfied. The H.264 High Profile check box is un-checked by default and is displayed next to the Content Protocol drop-down menu if all the following conditions are met: ●...
  • Page 188 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Content Rate is dependent on the MCU type (Realpresence Collaboration Server with MPMRx or Realpresence Collaboration Server 1800) and can be up to 66% of the conference line rate. In MCUs with MPMRx cards the Content Rate is limited to 2048 kbps, while when used with the Realpresence Collaboration Server 1800 the Content Rate is limited to 4096 kbps.
  • Page 189 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Bit Rate Allocation to Content Channel per Conference Line Rate for H.264 Cascade and SVC Optimized for Base Profile Polycom®, Inc.
  • Page 190 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Bit Rate Allocation to Content Channel per Conference Line Rate for H.264 Cascade and SVC Optimized for High Profile The selection of the appropriate Content Resolution option, when several options are available, should be based on the line rate and capabilities that can be used by most or all endpoints connecting to the conference.
  • Page 191 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The higher Content Resolution, HD1080/15 should be selected only if most of the endpoints connecting to the conference can support a Content Rate of 768Kbps, which requires the participant to connect to the conference at a Line Rate of 1024kbps.

  • Page 192: Selecting A Customized Content Rate In Avc Cp Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● If the Content Settings selection is Live Video.  HD720/5, HD720/30 or HD1080/15 can be selected as the Content Resolution with 768 kbps allocated the as the Conference Content Rate. The higher Content Resolution should be selected according to the resolution capabilities of the majority of the endpoints connecting to the conference.
  • Page 193 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed. These Content Line Rates are based on and will vary according to the selected Conference Line Rate.
  • Page 194 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 If H.264 Cascade and SVC Optimized is the selected Content Protocol, a Content Resolution must be selected. (If CP and SVC Conferencing Mode is selected, the Content Line Rate is fixed at 128Kbps.).

  • Page 195: Modifying The Threshold Line Rate For Hd Resolution Content

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide H.264 Cascade and SVC Optimized - Cascade Resolutions H.264 Cascade Optimized Conference Content Available Resolutions Rate (Kbps) HD720p5 Content Not Supported HD720p5 HD720p5 HD720p5 HD720p5 HD720p5 HD720p30 HD720p5 HD720p30 1152 HD720p5 HD720p30 1536...

  • Page 196: Sharing Content Using Multiple Content Resolutions Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is displayed. 3 In the Value field, enter the minimum line rate at which HD1080 Resolution Content will be enabled.
  • Page 197 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  If only HD720p30 content is provided, 1.5 HD video resources are allocated to the conference.  If HD1080p15 is provided, 2 HD video resources are allocated to the conference. ● Optionally, content can be sent at multiple resolutions to H.263 endpoints and H.264 endpoints whose resolution is lower than HD and support H.263 content.

  • Page 198: Enabling Multiple Content Resolutions For Content Sharing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling Multiple Content Resolutions for Content Sharing The Multiple Content Resolutions mode is enabled or disabled in the conference Profile, in the Video Quality Tab. To enable Multiple Content Resolutions: 1 In a new or existing Conference Profile, click the Video Quality tab.

  • Page 199: Sending Content To Legacy Endpoints (Avc Only)

    ● When moving a legacy participant to the Operator conference, content will not be available to the legacy endpoint. ● A Polycom FX endpoint dialing in to a Collaboration Server with MPMx cards will receive content using People + Content. An FX endpoint dialed out from a Collaboration Server with MPMx cards will only receive content via the video channel using People + Content if Send Content to Legacy Endpoints is enabled in the Conference Profile.

  • Page 200: Interoperability With Polycom Cma And Realpresence Dma System

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The switch to the Content layout occurs in the Auto Layout, Presentation Mode, Lecture Mode and when a layout is selected for the conference. However, in Lecture Mode, when Content is sent to legacy endpoints, when switching to the Content layout, the Content is shown in the “lecturer/speaker”...

  • Page 201: Enabling The Send Content To Legacy Endpoints Option

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling the Send Content to Legacy Endpoints Option The Send Content to Legacy Endpoint option is enabled in the Conference Profile - Video Quality tab. If the Conferencing Mode is set to Video Switching, the Send Content to Legacy Endpoints option is disabled.
  • Page 202 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To modify System Flags: 1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog box opens. 2 In the MCMS_PARAMETERS tab double click the LEGACY_EP_CONTENT_DEFAULT_LAYOUT entry. The Edit Flag dialog box is displayed.

  • Page 203: Sending Content To Legacy Endpoints In Telepresence Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 4 Click OK. The flag is updated in the MCMS_PARAMETERS list. 5 Click OK. For flag changes (including deletion) to take effect, reset the MCU. For more information see...

  • Page 204: Exclusive Content Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Exclusive Content Mode In this mode, Content broadcasting is limited to one participant, preventing other participants from interrupting the Content broadcasting while it is active. Guidelines for Sharing Content in Exclusive Content Mode ●...

  • Page 205: Stopping A Content Session

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Stopping a Content Session In some cases, when one participant ends the Content session from his/her endpoint, the Content token is not released and other participants cannot send Content. The Collaboration Server User can withdraw the Content token from the current holder and to return it to the MCU for assignment to other endpoints.

  • Page 206: Giving And Cancelling Token Ownership (Avc Participants)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Giving and Cancelling Token Ownership (AVC Participants) To give token ownership: 1 In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership. 2 Select Change To Content Token Owner in the drop-down menu.

  • Page 207: Forcing Other Content Capabilities

    Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients From version 8.1, Polycom CCS (Content Collaboration Solution) Plug-in for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the video channel. Content is transmitted using SIP BFCP.

  • Page 208: Managing Noisy Content Connections

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a result of a problematic network connection. The frequent refresh requests cause frequent refresh of the Content display and degrade the viewing quality.

  • Page 209: Media Encryption Guidelines

    (Diffie-Hellman) standards. Media Encryption Guidelines ● Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. ● Media encryption is supported in CP, SVC Only and mixed CP and SVC Conferencing Modes.

  • Page 210: Mixing Encrypted And Non-Encrypted Endpoints In One Conference

    “Encrypt When Possible” in the Conference Profile - Advance dialog box. The behavior is different for H.323/SIP and ISDN participants (Collaboration Server 1500/2000/4000). In Collaboration Server 1500/2000/4000 with versions prior to version 7.6.1, this behavior is based on the setting of the system flag ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF.

  • Page 211: Direct Connection To The Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For defined participants, connection to the conference is decided according to the encryption settings in the conference Profile, the Defined Participant’s encryption settings. For undefined participants, connection to the conference is decided according to the encryption settings in the conference Profile, the System Flag setting and the connecting endpoint’s Media Encryption...

  • Page 212: Connection To The Entry Queue

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide * System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile.

  • Page 213: Recording Link Encryption

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Moving Participants from the Entry Queue to the Destination conference or between conferences Based on the Encryption Settings Current Participant Encryption Status Destination Conference Encrypted Non-Encrypted Encryption Setting *Flag = NO *Flag = YES...

  • Page 214: Setting The Encryption Flags

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Conference level - Enabling Encryption in the Profile ● Participant level - Enabling Encryption at the Participant Level You must first set the system flags for the MCU before media encryption can be enabled for the conference and participants.

  • Page 215: Enabling Encryption At The Participant Level

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.  No Encryption - Encryption is disabled for the conference.  Encrypt when possible - enables the negotiation between the MCU and the endpoints and let the MCU connect the participants according to their capabilities, where encryption is the preferred setting.

  • Page 216: Monitoring The Encryption Status

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To enable encryption at the participant level: » In the Participant Properties – Advanced dialog box, in the Encryption list, select one of the following options: Auto, On, or Off.  Auto - The participant inherits the conference/Entry Queue encryption setting. The participant connects as encrypted only if the conference is defined as encrypted.
  • Page 217 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video). An encrypted participant who is unable to join a conference is disconnected from the conference. The disconnection cause is displayed in the Participant Properties –...

  • Page 218: Collaboration Server Telepresence Mode Guidelines

    ● 3 or more RPXs ● 3 or more OTXs Collaboration Server Telepresence Mode Guidelines System Level ● The Collaboration Server system must be licensed for Telepresence Mode. ● The system must be activated with a Telepresence enabled license key. Polycom®, Inc.

  • Page 219: Conference Level

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Level ● The Telepresence Mode and Telepresence Layout Mode fields are only displayed in the Conference Profile dialog box if the Collaboration Server has a Telepresence license installed. ● A Telepresence conference must have Telepresence Mode enabled in its profile.

  • Page 220: Horizontal Striping

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Horizontal Striping Horizontal Striping is used by the Collaboration Server in order to prevent cropping and preserve the aspect ratio of video for all Telepresence Modes. Cropping Cropping is used by the Collaboration Server in order to preserve the aspect ratio of video for all Telepresence Modes.

  • Page 221: Rpx And Otx Video Layouts

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RPX and OTX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when configuring OTX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels.
  • Page 222 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following example illustrates the use of standard and additional Collaboration Server Telepresence layouts when connecting four Room Systems as follows: ● Two OTX Room Systems  2 active cameras  6 screens ●...

  • Page 223: Room Switch Telepresence Layouts

    ● When a TIP system with 3 screens joins a conference, the layout is updated on all screen simultaneously. ● When a Polycom ITP system with 2, 3, or 4 screens joins the conference, the layout is updated on all screens simultaneously.

  • Page 224: Guidelines For Managing The Room Switch Telepresence Layouts By The Mcu

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following Telepresence Display Decision Matrix” table shows how the speaker video will be displayed on the various participant endpoints when the MCU is managing Telepresence Room Switch conference layouts. For example, if the speaker’s endpoints has two screens and the participant’s endpoint only one, the participant’s display is divided into two video layout cells with each video layout cell showing the input of one...

  • Page 225: Sending Content To Legacy Endpoints In Telepresence Conferences

    ● Click&View can not be used to change the layout while Content is being sent. ● The Polycom Touch Control can not be used to change the layout while Content is being sent. Content Display on Legacy Endpoints in Telepresence Conferences When Content is sent to legacy endpoints in Telepresence conferences, their video layout automatically changes to a “Content layout”...

  • Page 226: Enabling Telepresence Mode

    Collaboration Server controls layouts instead of the MLA. For more information see Polycom Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions.  ON - ITP features are always applied to the conference video for all participants regardless of whether there are ITP endpoints connected or not.
  • Page 227 6 In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server.

  • Page 228: Monitoring Telepresence Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Monitoring Telepresence Mode Monitoring Ongoing Conferences An additional status indicator, Telepresence Mode Enabled, is displayed in the Conference Properties - Video Settings tab when monitoring ongoing conferences. The Telepresence Mode Enabled, Telepresence Mode and Telepresence Layout Mode fields are only enabled if the Collaboration Server has a Telepresence license installed.

  • Page 229: Monitoring Participant Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Monitoring Participant Properties An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format.

  • Page 230: Creating Multiple Cascade Links Between Telepresence Conferences

    Creating Multiple Cascade Links Between Telepresence Conferences You can create multiple Cascading links between Collaboration Servers hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems. Guidelines for Creating Multiple Cascading Links between Conferences ●...

  • Page 231: Enabling And Using Multiple Cascade Links

    The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in Creating a Link Participant Creating a Link Participant Most of the layout configuration is performed using Polycom’s Multipoint Layout Application (MLA). The figures,...
  • Page 232 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Directional media flows, A  B, are shown separately for readability purposes. RMX Telepresence Layout Mode - Room Switch In this figure:  An HDX endpoint and an OTX Room System connects to RMX A.

  • Page 233: Creating A Link Participant

    RMX Telepresence Layout Mode - Continuous Presence For more information see: Telepresence Layout Mode ● Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence ● Solutions ● Polycom® Immersive Telepresence (ITP) Deployment Guide Creating a Link Participant Link Participant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box.
  • Page 234 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Dialing Direction must be selected as Dial out. ● Type must be selected as H.323. For more information see the Creating a Cascade Enabled Dial-out/Dial-in Participant Link In the Advanced tab: (This field is only enabled if the RMX system is licensed for Telepresence Mode.) ●...

  • Page 235: Participant Link In The Dial In Rmx

    Dial -In Participant Link is defined or un-defined: Participant Link is un-defined The Multiple Cascade Link names are automatically assigned by the RMX. For example on a RMX 1500 the names of the links are: ● POLYCOM RMX 1500-1 ● POLYCOM RMX 1500-2 ●...

  • Page 236: Monitoring Multiple Cascade Links

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Link is a defined The Multiple Cascade Link names are assigned according to the name of the defined participant that is to function as the cascade link and the Number of cascaded links (for ITP) information sent by the calling Dial-Out Participant Link.
  • Page 237 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ▪ Resource deficiency is listed as the Call Disconnection Cause in the Participant Properties - Connection Status dialog box. ● If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences: ...

  • Page 238: Video Preview (Avc Participants Only)

    The preview window closes automatically when the conference ends or when participant disconnects from the conference. It can also be closed manually by the Collaboration Server user. Video Preview Guidelines ● Video Preview is supported in CP Conferencing Mode only. Polycom®, Inc.

  • Page 239: Workstation Requirements To Display Video Preview

    ● Video preview cannot be displayed when the participant’s video is suspended. ● Participant’s video preview and the Polycom Desktop application (such as CMAD) window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource.

  • Page 240: Previewing The Participant Video

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide A confirmation message is displayed. 3 Click Yes to run the diagnostics. The DirectX Diagnostic Tool dialog box opens. 4 Click the Display tab. To be able to display the video preview window, the DirectDraw Acceleration and Direct3D Acceleration options must be Enabled.

  • Page 241: Auto Scan And Customized Polling In Video Layout (Cp Conferences Only)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  View Participant Sent Video - to display the video sent from the participant to the conference.  View Participant Received Video - to display the video sent from the conference to the participant.

  • Page 242: Guidelines For Using Auto Scan And Customized Polling

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Guidelines for Using Auto Scan and Customized Polling ● Auto Scan and Customized Polling are supported in AVC CP conferences only. ● Participants that are in the conference layout will not appear in the Auto Scan enabled cell.

  • Page 243: Customized Polling

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 In the video layout cell to be designated for Auto Scan, click the drop-down menu button and select Auto Scan. 5 Select from the Auto Scan Interval(s) list the scanning interval in seconds.

  • Page 244: Packet Loss Compensation (Lpr And Dba) Avc Cp Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Customized Polling Dialog Box Command Buttons Button Description Select a participant and click this button to Add a the participant to the list of participants to be Auto Scanned. The participants name is removed from the All Participants pane.

  • Page 245: Packet Loss

    ● In LPR-enabled Video Switched conferences (Collaboration Server 1500/2000/4000):  H.323 and SIP endpoints are supported.  When cascading between conferences running on Collaboration Server and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences.

  • Page 246: Enabling Lost Packet Recovery

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  SIP and ISDN/PSTN (Collaboration Server 1500/2000/4000) participants cannot be moved to LPR-enabled Video Switched conferences. Enabling Lost Packet Recovery LPR is enabled or disabled in the Conference Profile dialog box. ● CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box.
  • Page 247 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Polycom®, Inc.

  • Page 248: Network Quality Indication (Avc Endpoints)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Network Quality Indication (AVC Endpoints) If network quality issues occur, the Network Quality icon provide information to participants about their own network quality and that of other participants displayed in the cells of the conference Video Layout.

  • Page 249: Guidelines For Displaying The Network Quality Icons

    The percentage degradation due to packet loss required to change the indicator from Major to Critical. Default: 5 For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Manually Adding and Deleting System Flags Guidelines for Displaying the Network Quality icons Network Quality icons are not supported in SVC Conferencing Mode and AVC - Video switched conferences (Collaboration Server 1500/2000/4000).
  • Page 250 Video Layout. Default: TOP_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP_RIGHT For more information see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Manually Adding and Deleting System Flags Polycom®, Inc.

  • Page 251: Lecture Mode (Avc Cp Only)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Lecture Mode (AVC CP Only) Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
  • Page 252 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To select the lecturer and enable the Lecture Mode while starting the conference: ● In the Conference Properties - Participant dialog box, enable the Lecture Mode in one of the following methods: Selecting a defined participant: a Add participants to the conference either from the Address book or by defining new participants.

  • Page 253: Enabling The Automatic Switching

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defined dial out participants and dial in participants are considered to be two separate participants even if they have the same IP address/number. Therefore, if a defined dial-out participant is added to the conference and the same participant then dials in (before the system dialed out to that participant) the system creates a second participant in the Participants list and tries to call the dial-out participant.

  • Page 254: Lecture Mode Monitoring

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● In the Profile Properties - Video Settings dialog box, select the Lecturer View Switching check box. This option is activated when the conference includes more sites than windows in the selected layout.
  • Page 255 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Forcing is enabled at the Conference level only. It applies only to the video layout viewed by the lecturer as all the other conference participants see only the lecturer in full screen. If an asymmetrical video layout is selected for the lecturer (i.e. 3+1, 4+1, 8+1), each video window contains a different participant (i.e.

  • Page 256: Restricting Content Broadcast To Lecturer

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. ● Change the video layout for the lecturer by selecting another video layout.

  • Page 257: Muting Participants Except The Lecturer (Avc Cp Only)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Muting Participants Except the Lecturer (AVC CP Only) When the Mute Participants Except Lecturer option in the Conference Profile is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.

  • Page 258: Enabling The Mute Participants Except Lecturer Option

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling the Mute Participants Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab.

  • Page 259: Audio Algorithm Support

    ● Siren 22 and G.719 are supported in both mono and stereo. ● Stereo is supported in H.323 calls only. ● Siren 22 is supported by Polycom HDX and Group series endpoints, version 2.0 and later. ● G.728 is supported in H.323, SIP and ISDN (Collaboration Server 1500/2000/4000) environments.

  • Page 260: Stereo

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Siren22, G.719 and SirenLPR Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G.719_64k G.719_48k G.719_32k G.728 16K G.719_64k SirenLPR_48k Siren22_48K G.719_48k G.7221C_48k Siren14_48k SirenLPR_32k Siren22_32k G.719_32k G.7221C_32k Siren14_32k...

  • Page 261: Audio Algorithms Supported For Isdn (Collaboration Server 1500/2000/4000 Only)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Siren22Stereo, G.719Stereo and SirenLPR vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_96k SirenLPRStereo_96k G.719Stero_96k Siren14Stero_96k SirenLPRStereo_64k G.719Stereo_64k Siren22Stereo_64k Siren14Stereo_64k Audio algorithms supported for ISDN (Collaboration Server 1500/2000/4000 only) Supported Audio Algorithm vs Bitrate...

  • Page 262: Monitoring Participant Audio Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G.722.1C 32K G.722.1C 24K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K G.722.1 16K...
  • Page 263 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Polycom®, Inc.

  • Page 264: Automatic Muting Of Noisy Endpoints (Avc Endpoints)

    In new Profiles that are created after the upgrade, the Auto mute noisy endpoints option is automatically enabled. ● If your conferencing environment includes the Polycom DMA, the conferences that are started from the DMA will not include the Auto mute noisy endpoints parameter as it is not part of the DMA Profiles.

  • Page 265: Enabling Or Disabling The Automatic Muting Of Noisy Endpoints

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conditions for enabling/disabling the automatic muting of noisy endpoints ENABLE_SELECTIVE_MIXING flag Auto mute noisy endpoints Automatic muting of noisy Setting setting endpoints State Yes (check box selected) Enabled No (check box cleared) Disabled...

  • Page 266: Enabling Or Disabling The Automatic Muting Of Noisy Endpoints At The Mcu Level

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To disable/enable the automatic muting of noisy endpoints in the Conference Profile: 1 In a new or existing Conference Profile, click the Audio Settings tab.  In new Profiles, the Auto mute noisy endpoints check box is selected by default.

  • Page 267: Permanent Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To modify the system flag setting: ● To modify NABLE_SELECTIVE_MIXING flag setting to NO, manually add it to system.cfg file and set its value to NO. For more details, see the Modifying System Flags...

  • Page 268: Enabling A Permanent Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Polycom®, Inc.

  • Page 269: Closed Captions (Avc Endpoints)

    ● Remotely, via a dial-up connection to the system’s serial RS-232 port. ● In the room using equipment connected directly to the serial port. ● In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines ● The captions display properties are configured on the endpoint sending the captions.

  • Page 270: Enabling Closed Captions

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling Closed Captions Captions are enabled by a system flag. By default, Closed Captions are disabled. To change the flag value: 1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog box opens.

  • Page 271: Cascading Link Properties

    Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Polycom®, Inc.

  • Page 272: Guidelines For Setting The Video Layout In Cascading Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Video Layouts in Cascaded Conferences Conference A Conference B Without cascading During cascading Video layout of con- Video layout of con- Guidelines for Setting the Video Layout in Cascading Conferences To ensure that conferences can be cascaded and video can be viewed in all conferences the following guidelines are recommended: ●...

  • Page 273: Flags Controlling Cascading Layouts

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flags Controlling Cascading Layouts ● Setting the FORCE_1X1_LAYOUT_ON_CASCADED_LINK_CONNECTION System Flag to YES (default) automatically forces the cascading link to Full Screen (1x1) in CP conferences, hence displaying the speaker of one conference to a full window in the video layout of the other conference.

  • Page 274: Possible Cascading Topologies

    MCU, while only the link between the two conferences is billed as long distance call. ● In Collaboration Server 1500/2000/4000, this is the only topology that enables both IP and ISDN cascading links. ISDN is not supported with Collaboration Server 1800.

  • Page 275: Basic Cascading Using Ip Cascaded Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Basic Cascading using IP Cascaded Link In this topology, both MCUs can be registered with the same gatekeeper or the IP addresses of both MCUs can be used for the cascading link. Content can be sent across the Cascading Link.

  • Page 276: Automatic Identification Of The Cascading Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Automatic Identification of the Cascading Link In both dialing methods, the system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ).

  • Page 277: Gateway To Gateway Calls Via Isdn Cascading Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Cascading Between Two MCUs Using an ISDN Link In this topology, an ISDN participant from conference running on MCU A calls a conference running on MCU B over an ISDN link. Guidelines ● Content is restricted. When another endpoint wants to send content, the first endpoint must stop sending content before the second endpoint can initiate or send content.

  • Page 278: Gateway To Mcu Calls Via Isdn Cascading Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Information required that is not part of the dialing string: [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number of participant B. The dialing string format: H.323 Participants connecting to another IP participant via a Gateway to Gateway call over an ISDN link enter a dial string using the format: <GW A Prefix in GK><Gateway Profile_ID on GW A>*<Destination ISDN Dial-in number...

  • Page 279: Mcu To Mcu Calls Via Isdn Cascading Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The dialing string format: <GW A Prefix in GK><Gateway Profile_ID on GW A>*<ISDN Number assigned to the Meeting Room/Conference/Entry Queue> For Example: GW A prefix in Gatekeeper - (not used with SIP) Gateway Profile ID in GW A...
  • Page 280 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Configure the Entry Queue or conference (for direct dial-in) is enabled for ISDN connection and a dial-in number is assigned (for example 54145106). ● Defining the dial-in ISDN participant in MCU B and Dial-out ISDN participant in MCU A (for MCU-to-MCU cascading conferences).
  • Page 281 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Profile Definition The following table lists the recommended Meeting Room/Conference Profile parameters setting when routing ISDN cascaded calls. Recommended Conference Profile Options Setting Line Rate Motion Sharpness Encryption    ...
  • Page 282 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Since the remote participant settings are unknown, it is recommended that the gateway or endpoint be configured to support a higher line rate (for example, 768 Kbps) to allow flexibility during endpoint capability negotiations.
  • Page 283 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MCU Interoperability Table (Continued) Scenario Version(s) Radvision Collaboration User calls via a Radvision Gateway to a Collaboration Server v. 7.1 Gateway Server Gateway Remote User behind Collaboration Server Latest Radvision version Gateway (user to user)

  • Page 284: Suppression Of Dtmf Forwarding

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Suppression of DTMF Forwarding Forwarding of the DTMF codes from one conference to another over an ISDN cascading link is not automatically suppressed as with IP cascading link and it can be limited to basic operations while suppressing all other operations by a system flag: DTMF_FORWARD_ANY_DIGIT_TIMER_SECONDS.
  • Page 285 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● If an MGC is deployed on level 1:  MGC or Collaboration Server can be used on level 2. Master-Slave Star Cascading Topology ● When creating a cascading link between two Collaboration Servers: ...

  • Page 286: Creating A Cascade Enabled Dial-Out/Dial-In Participant Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To establish the links between two Collaboration Servers requires the following procedures be performed: ● Establish the Master-Slave relationships between the cascaded conferences by defining the dialing direction. ● Create the Master and Slave conferences, defining the appropriate line rate.
  • Page 287 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Participant - General dialog box is displayed. 3 Define the following parameters: New Participant – Dial-out Cascade Link Field Description Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field.
  • Page 288 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the Conference ID of the target conference. For example: 24006 If a gatekeeper is used, instead of the IP address, you can enter the prefix of the...
  • Page 289 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 In the Cascade field, select:  Slave, if the participant is defined in a conference running on a Slave MCU.  Master, if the participant is defined in a conference running on the Master MCU.
  • Page 290 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Participant – Dial-in Cascade Link (Continued) Field Description IP Address If a gatekeeper is used: This field is left empty. If a gatekeeper is not used: Enter the IP address of the Signaling Host of the MCU running the other conference.

  • Page 291: Cascading Via Entry Queue

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Cascading via Entry Queue The link between the two conferences is created when a participant that is defined as a dial-out cascaded link in one conference (Conference A) connects to the second conference (Conference B) via a special cascaded Entry Queue (EQ).

  • Page 292: Creating The Cascade-Enabled Entry Queue

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Creating the Cascade-enabled Entry Queue The cascade-enabled Entry Queue should be used only to connect cascaded links and should not be used to connect standard participants to conferences. The cascade-enabled Entry Queue maintains the correct behavior of the cascaded link when it dials into it.

  • Page 293: Creating The Dial-Out Cascaded Link

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Click OK. The new Entry Queue enabling cascading is created. Creating the Dial-out Cascaded Link The dial-out link (participant) is created or added in the linked conference (Conference A). The dial-out string defined for the participant is the dialing string required to connect to the destination conference (Conference B) Entry Queue defined on the MCU hosting the destination cascaded conference.
  • Page 294 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide b Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the MCU hosting the destination conference (in the example, MCU B).

  • Page 295: Enabling Cascaded Conferences Without Password

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 9 Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the linked conference, as well as the destination conference. Enabling Cascaded Conferences without Password If a password is assigned to the linked conference, cascaded links will be prompted for a password when connecting to it (Conference A).

  • Page 296: Running On The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the Collaboration Server In the same way that the dial-out cascaded link is created in the Collaboration Server, you can create a dial-out participant in the MGC.

  • Page 297: Cascading Conferences - H.239-Enabled Mih Topology

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 In the Advanced tab’s Node Type field, select MCU. 4 Click OK. Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to Collaboration Server users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323...

  • Page 298: Mih Cascading Levels

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Although participants in MIH Cascading conferences can connect using IP (H.323, SIP) and ISDN, the MIH Cascading Links must connect via H.323. MIH Cascading Levels The cascading hierarchy topology can extend to up to four levels (as shown below), where the most common configuration includes up to three levels.

  • Page 299: Mih Cascading Guidelines In Cp Licensing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  DST MCS 4000 and other MCUs can be deployed on levels 3 and 4. ● DST MCS 4000 MCUs connect as endpoints to the RMXs or MGCs on higher levels. MIH Cascade Levels...
  • Page 300 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and the endpoint capabilities (HD/CIF and H.263/H.264) determine the Video Session Type of the MIH Cascading conference.
  • Page 301 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● When creating a cascading link between two MGCs:  The MGCs must be configured to operate in VSW mode. For more details about the MGC to MGC connection, see the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links”.

  • Page 302: Mgc To Collaboration Server Cascading

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MGC to Collaboration Server Cascading If MGC is running version 9.0.4, and Collaboration Server is running version 7.0.2 and higher, the Collaboration Server can be set as Master on level 1 and MGC as Slave on level 2.
  • Page 303 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Set up Procedures according to the Dialing Direction Dialing Direction Collaboration Server - Level 1 MGC - Level 2 Collaboration Set the appropriate flags (done once only) Set the appropriate flags (done once only)
  • Page 304 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Set up Procedures according to the Dialing Direction Dialing RealPresence Collaboration Server (RMX) Direction MGC Level 1 1500/1800/2000/4000 Level 2 Collaboration Set the appropriate flags (done once only) Set the appropriate flags (done once only) Server to MGC Define the cascade-enabled Entry Queue.
  • Page 305 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 If the MGC is dialing the Collaboration Server and the cascaded link connects to the conference via the Cascade-enabled Entry Queue without being prompted for the conference password, set the flag to YES as follows: ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD=YES 4 Click OK.
  • Page 306 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 In the New Entry Queue dialog box, set the Entry Queue parameters and select the Cascade check box. For more details on the definition of new Entry Queues refer to the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links”.
  • Page 307 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide b Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the Collaboration Server hosting the destination conference.
  • Page 308 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Click OK. Polycom®, Inc.
  • Page 309 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining the Cascade Enabled Entry Queue on the Collaboration Server If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the Collaboration Server setting it as Slave.
  • Page 310 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining the Dial-out Participant on the Collaboration Server If the dialing is done from a conference running on the Collaboration Server to the conference running on the MGC, the dial-out participant is defined in the conference running on the Collaboration Server, setting the Cascade field to Slave.
  • Page 311 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide In the Alias Name/Type field, enter the ID of the cascade-enabled Entry Queue (EQ), the Conference ID and Password of the destination conference (Master Conference) as follows: EQ ID##Destination Conference ID##Password (Password is optional).
  • Page 312 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 8 Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the local conference, as well as the destination conference on the MGC. Polycom®, Inc.

  • Page 313: Meeting Rooms

    A Meeting Room can be designated as a Permanent Conference. For more information see Audio Algorithm Support The maximum of number of Meeting Rooms that can be defined is: ● RealPresence Collaboration Server (RMX) 1500/1800/2000 — 1000 ● RealPresence Collaboration Server (RMX) 4000 — 2000 Polycom®, Inc.

  • Page 314: Meeting Rooms List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The system is shipped with four default Meeting Rooms: Default Meeting Rooms List Meeting Room Name Default Line Rate Maple_Room 1001 384 Kbps Oak_Room 1002 384 Kbps Juniper_Room 1003 384 Kbps Fig_Room 1004...
  • Page 315 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Meeting Room List columns include: Meeting Rooms List Columns Field Description Display Name Displays the name and the icon of the Meeting Room in the Collaboration Server Web Client. An active video Meeting Room that was activated when the first participant connected to it.

  • Page 316: Meeting Room Toolbar & Right-Click Menu

    When SIP registration is not enabled in the conference profile, the Collaboration Server's registering to SIP Servers will each register with a URL derived from its own signaling address. In Collaboration Server 1500/2000/4000, this unique URL replaces the non-unique URL, dummy_tester, used in previous versions.

  • Page 317: Creating A New Meeting Room

    The definition procedure is the same as for the new conference (with the exception of Reserved Resources for Audio and Video participants in the Collaboration Server 1500/2000/4000 only). If SIP Factories are being used do not assign a Meeting Room the ID 7001. This ID is reserved for the default SIP Factory.

  • Page 318: Entry Queues

    The maximum of number of Entry Queues that can be defined is: ● RealPresence Collaboration Server (RMX) 1500/1800/2000 — 40 ● RealPresence Collaboration Server (RMX) 4000 — 80 The parameters (bit rate and video properties) with which the participants connect to the Entry Queue and later to their destination conference are defined in the Conference Profile that is assigned to the Entry Queue.

  • Page 319: Defining A New Entry Queue

    • Video Switching Conferencing Mode The Entry Queue can also be used as part of the Gateway to Polycom® RealPresence DMA solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to RealPresence DMA™ system. For more information, see Dialing to Polycom®...
  • Page 320 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To define a new Entry Queue: 1 In the RMX Management pane, In the Rarely Used menu, click Entry Queues. 2 In the Entry Queues list pane, click the New Entry Queue button.
  • Page 321 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Define the following parameters: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
  • Page 322 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Entry Queue Definitions Parameters (Continued) Option Description Entry Queue Mode Select the mode for the Entry Queue Standard Lobby (default) - When selected, the Entry Queue is used as a routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference according to the Conference ID they enter.

  • Page 323: Listing Entry Queues

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Entry Queue Definitions Parameters (Continued) Option Description Dial-in Number (1) Leave this field blank to let the system automatically assign a number from the selected ISDN/PSTN Network Service. To manually define a dial-in number, enter a required number from the dial-in number range defined for the selected Network Service.

  • Page 324: Setting A Transit Entry Queue

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IP Calls are routed to the Transit Entry Queue when: ● A gatekeeper is not used, or where calls are made directly to the Collaboration Server’s Signaling IP Address, with incorrect or without a Conference ID.

  • Page 325: Ivr Provider Entry Queue (Shared Number Dialing)

    IVR services. Call Flow The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com. The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as IVR Service Provider Only.

  • Page 326: Entry Queue

    Entry Queue » In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Service Provider Only. New Entry Queue - RealPresence Collaboration Server (RMX) 1500/2000/4000 New Entry Queue - RealPresence Collaboration Server 1800  Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue.

  • Page 327: Using External Ivr Services Via The Mccf-Ivr Package

    Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
  • Page 328 Call Flow for TIP Endpoints from a Polycom ITP System The following describes how a TIP call from Cisco TPS endpoints or TIP calls from a Polycom ITP system working as a TIP call is placed into the IVR-controlled Entry Queue and is then connected to a conference: 1 A TIP call is routed through the application server to the IVR-controlled Entry Queue.

  • Page 329: Guidelines For Using External Ivr Services Via The Mccf-Ivr Package

    The call is transferred to a conference, which can reside on another MCU. Guidelines for Using External IVR Services via the MCCF-IVR Package ● AVC SIP and TIP protocols are supported in the RealPresence Collaboration Server 1500/2000/4000 only. ● MCCF channels support both IPV4 and IPV6.

  • Page 330: Sip Factories

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the Entry Queues pane, click the New Entry Queue icon. The New Entry Queue dialog box is displayed. 3 In the Display Name field, type an appropriate display name for the Entry Queue.

  • Page 331: Creating Sip Factories

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Creating SIP Factories To create a new SIP Factory: 1 In the RMX Management pane, Rarely Used list, click SIP Factories. 2 In the SIP Factories list pane, click the New SIP Factory button.

  • Page 332: Sip Registration & Presence For Entry Queues And Sip Factories With Sip Servers

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Factory Properties Option Description Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile.

  • Page 333: Monitoring Registration Status

    When SIP registration is not enabled in the conference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address. In Collaboration Server 1500/2000/4000, this unique URL replaces the non-unique URL, dummy_tester, used in previous versions.

  • Page 334: Gateway To Polycom® Distributed Media Application™ (Dma™)

    Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the Collaboration Server. Each Collaboration Server conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.

  • Page 335: Address Book

    Polycom’s RealPresence Resource Manager or Polycom CMA. External databases can run in conjunction with Collaboration Server units, but must be managed from the external application. For example, new participants cannot be added to the external database from the Collaboration Server Web Client.

  • Page 336: Viewing The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. The Address Book contains two panes: ●...

  • Page 337: Participants List Pane Information

    (Collaboration Server 1500/2000/4000 only). Network The network communication protocol used by the endpoint to connect to the conference: H.323 or SIP or ISDN/PSTN (Collaboration Server 1500/2000/4000 only).. Dialing Direction Dial-in – The participant dials in to the conference. Dial-out – The Collaboration Server dials out to the participant.

  • Page 338: Adding Participants From The Address Book To Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Adding Participants from the Address Book to Conferences You can add individual participants or a group of participants from the Address Book to a conference. Adding Individual Participants from the Address Book to Conferences You can add a participant or multiple participants to a new conference, ongoing conferences, or to Conference Templates by using the drag-and-drop operation.

  • Page 339: Participant Groups

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference.

  • Page 340: Managing The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Address Book Navigation (Continued) Action Description Delete Group Deletes the group and all of its members. This action displays a message requesting confirmation to delete the group and all members connected with the group.

  • Page 341: Adding A New Participant To The Address Book Directly

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Adding a New participant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book. Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template.
  • Page 342 This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide,...

  • Page 343: Field Description

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Participant - General (Continued) Field Description Phone Number Enter the phone number of the ISDN/PSTN participant. (ISDN/PSTN Only) Note: This field is only displayed when the ISDN/PSTN protocol is selected. ISDN participants are not supported with Collaboration Server 1800.
  • Page 344 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Participant - General (Continued) Field Description Extension/Identifier Dial-out participants that connect to an external device such as Cascaded Links or String Recording Links may be required to enter a conference password or an identifying string to connect.
  • Page 345 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Define the following Advanced parameters: New Participant - Advanced Field Description Video Bit Rate / Auto The Auto check box is automatically selected to use the Line Rate defined for the conference.
  • Page 346 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Participant - Advanced (Continued) Field Description Encryption Select whether the endpoint uses encryption for its connection to the conference. Auto (default setting) indicates that the endpoint will connect according to the conference encryption setting.

  • Page 347: Substituting E.164 Number In Dial String

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Substituting E.164 Number in Dial String Between the time a conference is scheduled and when it becomes active, the IP of an endpoint may change, especially in an environment that uses DHCP. The MCU can be set to ignore the IP address of a participant when the conference starts.

  • Page 348: Modifying Participants In The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Participant Properties window opens. b Click the Add to Address Book button. If the participant name is already listed in the All Participants list, an error message is displayed. In such a case, change the name of the participant before adding the participant to the address book.

  • Page 349: Deleting Participants From The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Participant’s Properties window is displayed. 3 Modify the necessary properties in the window, such as dialing direction, communication protocol type, and so on. You can modify any property in any of the three tabs: General, Advanced and Info.

  • Page 350: Copying Or Moving A Participant

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Copying or Moving a Participant You can copy or move a participant from one group to another group using the Copy, Cut, and Paste options. A participant can belong to multiple groups. However, there is only one entity per participant.

  • Page 351: Searching The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Paste Participant Function Description Paste Participant as New Pastes as a new participant into the selected group. This paste action adds “Copy” to the end of the participant name. The Paste functions are only available after a Copy or Cut action has been implemented.

  • Page 352: Filtering The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Filtering the Address Book The entries in an address book group can be filtered to display only the entries (participants or groups) that meet criteria that you specify and hides entries that you do not want displayed. It enables you to select and work with a subset of Address Book entries.

  • Page 353: Filtering Address Book Data Using A Custom Pattern

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Example: If the user selects 172.21.41.104 as the matching pattern, the filtered group in the Address Book is displayed as follows: Filtering Address Book Data Using a Custom Pattern To filter the data in an address book group: 1 In the Address Book - Navigation pane, select the group to filter.

  • Page 354: Clearing The Filter

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41. 5 Optional. Click the Add Condition button to define additional filtering patterns to further filter the list and fine tune your search.

  • Page 355: Obtaining The Display Name From The Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click (All). The filter is deactivated and all the group/level entries are displayed. Obtaining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site name) with the name defined in the Address Book.

  • Page 356: Importing And Exporting Address Books

    3 Click OK. Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...

  • Page 357: Importing An Address Book

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Importing an Address Book To Import and Address Book: 1 In the Address Book pane, click the Import Address Book ( ) button, or right-click an empty area in the pane, and then click Import Address Book.

  • Page 358: Xma) Or Polycom Cma™ With The Collaboration Server

    Guidelines for integrating with the Global Address Book of Polycom RealPresence Resource Manager (XMA) or Polycom CMA™ ● The Collaboration Server can use only one address book at a time. After you integrate the Polycom RealPresence Resource Manager (XMA) or Polycom CMA with the Polycom Collaboration Server, the XMA/CMA address book replaces the Collaboration Server internal address book.
  • Page 359 Resource Manager (XMA) or Polycom CMA server. EXTERNAL_CONTENT_ The password associated with the user name defined for the Collaboration PASSWORD Server in the RealPresence Resource Manager (XMA) or Polycom CMA server. EXTERNAL_CONTENT_ The login name defined for the Collaboration Server in the RealPresence USER Resource Manager (XMA) or Polycom CMA server defined in the format: domain name/user name.

  • Page 360: Guidelines For Scheduling Reservations

    RealPresence Resource Manager, ReadiManager®, SE200, Polycom CMA™ and others via the API. If an external scheduling application is used, the flag INTERNAL_SCHEDULER must be manually added to the System Configuration and its value must be set to NO.

  • Page 361: Reservations

    ● If sufficient resources are not available in the system and a scheduled Reservation cannot be activated, the Reservation is deleted from the schedule. ● In RealPresence Collaboration Server (RMX) 1500/2000/4000, resources for Reservations are also calculated using the Reserve Resources for Audio/Video Participants fields of the New Reservation dialog box.

  • Page 362: Using The Reservation Calendar

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Using the Reservation Calendar To open the Reservation Calendar: ● In the RMX Management pane, click the Reservation Calendar button ( Toolbar Buttons The toolbar buttons functions are described in the table below.

  • Page 363: Reservations Views

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Button Description Change the calendar view to weekly display, showing a calendar week: Sunday through Saturday Show Week Click this button to show the day containing the selected time slot. Show Day Click to change to List View and display a list of all reservations.

  • Page 364: Today View

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Today View The current date (Today), highlighted in orange, can be viewed in both Week View and Day View. List View List View does not have a calendar based format. All Reservations are listed by: •...
  • Page 365 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View. Polycom®, Inc.
  • Page 366 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view Today (the current date): ● In Week View or Day View, in the Reservation Calendar toolbar, click the Today ( ) button to have the current date displayed within the selected view.

  • Page 367: Scheduling Conferences Using The Reservation Calendar

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To return to Calendar View: ● In the Reservation Calendar toolbar, click any of the buttons (Show Week/Show Day/Today) to return to the required Reservation Calendar view. Scheduling Conferences Using the Reservation Calendar...
  • Page 368 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the Reservation Calendar toolbar, click the New Reservation ( ) button or right-click and select New Reservation. Example: The following click & drag sequence would select a reservation for Tuesday, August 12, 2008, starting at 01:00 with a duration of 4 hours.
  • Page 369 The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General dialog box, described in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, General Tab New Reservation – Reserved Resources...
  • Page 370 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Click the Schedule tab. 5 Adjust the new reservation’s schedule by modifying the fields as described in the table below. New Reservation – Schedule Tab Field Description Start Time Select the Start Time •...
  • Page 371 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Recurring Select this option to set up a Recurring Reservation - a series of Reservations Meeting to be repeated on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly.
  • Page 372 6 Click the Participants tab. The fields are the same as for the New Conference – Participants dialog box, described in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Participants Tab Participant properties are embedded in the conferencing entity and therefore, if the participant properties are modified in the Address Book (or Meeting Rooms) after the Reservation has been created they are not applied to the participant when the Reservation is activated.

  • Page 373: Managing Reservations

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 9 Click OK. The New Reservation is created and is displayed in the Reservation Calendar. If you create a recurring reservation all occurrences have the same ID. A recurring Reservation is assigned the same ISDN/PSTN dial-in number for all recurrences.
  • Page 374 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the square. To move the Reservation to another time slot: 1 Select the Reservation.

  • Page 375: Adjusting The Start Times Of All Reservations

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Click OK. The dialog box closes and modifications (if any) are saved. Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring...

  • Page 376: Deleting Reservations

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Adjust Reservations Time dialog box opens. 3 Click the arrows of the Offset - Hours box to indicate the number of hours to add or subtract from the current start time; a positive value indicates adding time, while minus (-) indicates subtracting time.

  • Page 377: Searching For Reservations Using Quick Search

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click the Delete Reservation button. Place the mouse pointer within the Reservation or any of its recurrences, right-click and select Delete Reservation. A confirmation dialog box is displayed. 3 Select Delete the series.
  • Page 378 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed. Polycom®, Inc.

  • Page 379: Operator Assistance & Participant Move

    (interactively or using the right-click menu). ● The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. ● The operator can move participants between ongoing Continuous Presence conferences. Polycom®, Inc.

  • Page 380: Operator Conference Guidelines

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Operator Conference Guidelines ● An Operator conference can only run in Continuous Presence mode. ● Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled.

  • Page 381: Defining A Conference Ivr Service With Operator Assistance Options

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining a Conference IVR Service with Operator Assistance Options In the RMX Management pane, expand the Rarely Used list and click the IVR Services ( ) entry. 1 On the IVR Services toolbar, click the New Conference IVR Service button.
  • Page 382 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 13 Click the Roll Call/Notifications tab. The New Conference IVR Service - Roll Call dialog box opens. 14 Enable the Roll Call feature and assign the appropriate audio file to each message type. For more...

  • Page 383: Defining An Entry Queue Ivr Service With Operator Assistance Options

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Operator Assistance dialog box opens. 20 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.

  • Page 384: Defining A Conference Profile For An Operator Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
  • Page 385 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Click the Operator Conference check box. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.

  • Page 386: Starting An Ongoing Operator Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Define the Profile Advanced parameters. For more details, see New AVC CP Profile - Advanced Parameters Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User.
  • Page 387 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the Collaboration Server User Login Name. This name cannot be modified.
  • Page 388 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Routing Name Routing Name is the name with which ongoing conferences, Meeting Rooms, Entry Queues and SIP Factories register with various devices on the network such as gatekeepers and SIP servers. This name must be defined using ASCII characters.

  • Page 389: Saving An Operator Conference To A Template

    Getting Started Guide, Participants Tab 5 Optional. Click the Information tab. The Information dialog box opens. 6 Enter the required information. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Information Tab 7 Click OK.

  • Page 390: Starting An Operator Conference From A Template

    You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.

  • Page 391: Monitoring Operator Conferences And Participants Requiring Assistance

    You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide,...

  • Page 392: Participant Alerts List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active). When requiring or requesting operator assistance, the Collaboration Server management application displays the following: ●...

  • Page 393: Audible Alarms

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.

  • Page 394: Moving Participants Options

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Participants cannot be moved from a Telepresence conference. ● Participants cannot be moved from LPR-enabled conferences to non-LPR conferences. Move from non-LPR conferences to LPR-enabled conferences is available. ● Move between encrypted and non-encrypted conferences depends on the...
  • Page 395 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the Participants list, right-click the icon of the participant to move and select one of the following options:  Move to Operator Conference - to move the participant to the Operator conference.

  • Page 396: Conference Templates

    Guidelines ● The maximum number of templates is:  RealPresence Collaboration Server (RMX) 1500/1800/ 2000 — 100  RealPresence Collaboration Server (RMX) 4000 — 200 ● A maximum of 200 participants can be saved in a Conference Template.

  • Page 397: Using Conference Templates

    The list can be customized by re-sizing the pane, adjusting the column widths or changing the order of the column headings. For more information see Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Customizing the Main Screen Clicking the anchor pin ( ) button hides the Conference Templates list as a closed tab.

  • Page 398: Creating A New Conference Template

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Templates – Toolbar Buttons Button Description New Conference Template Creates a new Conference Template. Delete Conference Template Deletes the Conference Template(s) that are selected in the list. Start Conference from Template Starts an ongoing conference from the Conference Template that has an identical name, ID parameters and participants as the template.
  • Page 399 The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, General Tab 3 Modify the fields of the General dialog box.
  • Page 400 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Participants Tab 5 Optional.
  • Page 401 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Click the New button. The New Participant – General dialog box opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see...
  • Page 402 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 8 Click the Advanced tab. The New Participant – Advanced dialog box opens. 9 Modify the fields of the Advanced dialog box. Polycom®, Inc.
  • Page 403 The Media Sources dialog box enables you to set up and save Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide,...
  • Page 404 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For a full description of the Information fields see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Information Tab 13 Click the OK button. The participant you have defined is added to the Participants List.

  • Page 405: Saving An Ongoing Or Avc-Based Cp Operator Conference As A Template

    14 Optional. In the New Conference Template dialog box, click the Information tab. The New Conference Template – Information dialog box opens. For a full description of the Information fields see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Information Tab 15 Click the OK button.

  • Page 406: Starting An Ongoing Conference From A Template

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click the Save Conference to Template button. Right-click and select Save Conference to Template. The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User). The Template is displayed with the Operator Conference icon.

  • Page 407: Starting An Operator Conference From A Template (Avc Conferencing)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click the Start Conference from Template button. Right-click and select Start Conference from Template. The conference is started. In Collaboration Server 1500/2000/4000 Only. If a Conference Template is assigned a dial-in number that is already assigned to an ongoing conference, Meeting Room, or Entry Queue or Gateway Profile, when the template is used to start an ongoing conference or schedule a reservation it will not start.

  • Page 408: Scheduling A Reservation From A Conference Template

    You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
  • Page 409 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Right-click and select Schedule Reservation from Template. The Reservation Properties dialog box is displayed. The Display Name of the Reservation is taken from the Conference Template Display Name. For a full description of the Reservation Properties fields see Creating a New Reservation 3 Modify the fields of the Reservation Properties.

  • Page 410: Deleting A Conference Template

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Click the OK button. A Reservation is created based on the Conference Template. The Reservation can be viewed and modified along with all other Reservations using the Reservations - Calendar View and Reservations List.

  • Page 411: Exporting And Importing Conference Templates

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Exporting and Importing Conference Templates Conference Templates can be exported from one MCU and imported to multiple MCUs in your environment. Additionally, you can export Conference Templates and their associated Conference Profiles simultaneously. Using this option can save configuration time and ensures that identical settings are used for conferences running on different MCUs.
  • Page 412 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click the Export Conference Templates button, or right-click the Conference Templates list, and then click Export Conference Templates. The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path.

  • Page 413: Exporting Selected Conference Templates

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Optional. Clear the Export includes conference profiles check box when you only want to export Conference Templates. When this check box is cleared, the Conference Templates - Export dialog box is displayed without the Profiles file name field.

  • Page 414: Importing Conference Templates

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes conference profiles check box when you only want to export Conference Templates.
  • Page 415 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference Templates - Import dialog box is displayed. 3 Optional. Clear the Import includes conference profiles check box when you only want to import Conference Templates. When this check box is cleared, the Conference Templates - Import dialog box is displayed without the Profiles file name field.
  • Page 416 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Click Cancel to exit the Message Alerts window. The imported Conference Templates are added to the Conference Templates list. When the Import includes conference profiles check box is selected, the imported Conference Profiles are added to the Conference Profiles list.

  • Page 417: Polycom Conferencing For Microsoft Outlook

    ® e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon. The meeting organizer clicks the Polycom Conference button to add Conference Information to the meeting invitation.

  • Page 418: Setting Up The Calendaring Solution

    Setting up the Calendaring Solution The following steps are performed to set up the Calendaring solution: a The administrator installs the Polycom Conferencing Add-in for Microsoft for Microsoft Outlook e-mail clients. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
  • Page 419 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Exchange Integration Configuration dialog box is displayed. There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
  • Page 420 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide a Define the following fields: Exchange Integration Configuration - Option 1 Field Description Enable Calendaring Select or clear this check box to enable or disable the Service Calendaring Service using the Polycom Add-in for Microsoft Outlook.
  • Page 421 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Option 2 - Using an alternate Primary SMTP Mailbox a Define the following fields: Exchange Integration Configuration - Option 2 Field Description Enable Calendaring These fields are defined as for Option 1 above.
  • Page 422 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Exchange Integration Configuration - Option 2 (Continued) Field Description Primary SMTP Enter the name of the SMTP Mailbox in the Microsoft Exchange Mailbox (Optional) Server to be monitored by the Collaboration Server. Note: Although several mailboxes can be assigned to each user in the Microsoft Exchange Server, only the Primary SMTP Mailbox is monitored.

  • Page 423: Calendaring Guidelines

    Exchange Server Name, User Names and Passwords needed to access their accounts. For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments. 1 The administrator configures the Collaboration Server to have a default Ad-hoc Entry Queue service enabled.If ISDN/PSTN participants are included, up to two ISDN/PSTN dial-in numbers must be...
  • Page 424 ● Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. ● Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the Collaboration Server Web Client. The following languages are supported: ...

  • Page 425: Creating And Connecting To A Conference

    If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.

  • Page 426: Connecting To A Conference

    Participants can connect to the conference in the following ways: ● Participants with Polycom CMA/RealPresence Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.

  • Page 427: Collaboration Server Standalone Deployment

    Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.

  • Page 428: General Monitoring

    The following numbers are for media card assemblies with maximum resource capacities.  RealPresence Collaboration Server (RMX) 1500 MPMx Mode: 360 (90 video).  RealPresence Collaboration Server 1800 with 3 video accelerators: Up to 100 HD 720p 30 or 50 HD 1080p 25/30 fps.

  • Page 429: Conference Level Monitoring

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see System and Participant Alerts on page 668. Video Switching conferences appear with the HD ( ) icon in the conferences list to differentiate between CP and VSW conferences.

  • Page 430: Viewing The Properties Of Ongoing Cp And Mixed Cp And Svc Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference monitoring - Tab list per conferencing mode and user Admin Chairperson Operator Tab Name Mixed Mixed Mixed General             Advanced ...
  • Page 431 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following information is displayed in the General tab: Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the Collaboration Server Web Client.
  • Page 432 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - General Field Description Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server.
  • Page 433 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - General Field Description Enable ISDN/PSTN When selected, ISDN/PSTN participants can dial into the conference. Network Service ISDN/PSTN Network When the Enable ISDN/PSTN Network Service is selected, displays the default Service Network Service.
  • Page 434 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - Advanced Parameters Field/Option Description Auto Terminate When selected, indicates that the MCU will automatically terminate the conference when Before First Joins, At the End-After Last Quits and At the End - When Last Participant Remains parameters apply.
  • Page 435 Display Language Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
  • Page 436 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following information is displayed: Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference. Possible settings are: Motion orSharpness. For more...
  • Page 437 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - Video Quality Parameters Field/Option Description Content Video Definition AS-SIP Indicates if AS-SIP is enabled for the conference. When selected, content is shared using the Multiple Resolutions mode and is not supported in any other Content sharing mode.
  • Page 438 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - Video Settings Parameters Field Description Presentation Mode When checked, indicates that the Presentations Mode is active. This option is disabled in a mixed CP and SVC conference. For more information, see...
  • Page 439 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - Video Settings Parameters Field Description Auto Scan Interval(s) The time interval, 10 - 300 seconds, that Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell.
  • Page 440 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Customized Polling - Buttons Button Description Delete Select a participant and click this button to Delete the participant from the list of participants to be Auto Scanned. The participants name is moved back to the All Participants pane.

  • Page 441: Viewing The Properties Of Ongoing Svc-Based Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For more information, see Sending Text Messages During a Conference Using Message Overlay page 83. 17 Click the Network Services tab to verify the SIP registration for the conference. 18 Click OK to close the Conference Properties dialog box.
  • Page 442 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 The following information is displayed in the General tab: Conference Properties - General Parameters Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the Collaboration Server Web Client.
  • Page 443 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - General Parameters Field Description The conference ID. Profile The name of the conference Profile from which conference parameters were taken. Line Rate The maximum transfer rate, in kilobytes per second (Kbps) of the call (video and audio streams).
  • Page 444 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 The following information is displayed in the Advanced tab: Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates the Encryption setting for the conference. Packet Loss Packet Loss Compensation is not supported in SVC conferences.
  • Page 445 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens. The following information is displayed: Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference.
  • Page 446 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Properties - Video Quality Parameters Field/Option Description Content Resolution Resolution is fixed in SVC conferences. 6 Click the Video Settings tab to view the video parameters defined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled. All other video settings are disabled.
  • Page 447 You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-45.

  • Page 448: Requesting Help

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
  • Page 449 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Request to Speak is: ● Activated when the participant enters the appropriate DTMF code (default: 99). The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box.

  • Page 450: Participant Level Monitoring

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● The duration of the icon display cannot be modified. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Participants are automatically added to the Participants Alerts list in the following circumstances: ●...

  • Page 451: Viewing The Properties Of Participants

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant monitoring - Tab list per participant connection type and user Admin Chairperson Operator Tab Name AVC H.323 AVC/SVC SIP AVC H.323 AVC/SVC SIP AVC H.323 AVC/SVC SIP Connection    ...
  • Page 452 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. For ISDN/PSTN participants, only the following tabs are displayed in the Participant Properties dialog box: •...

  • Page 453: Monitoring Ip Participants

    Indicates the video layout currently viewed by the participant. When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide,...
  • Page 454 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide This dialog box is the same for AVC-based and SVC-based participants. The following parameters are displayed: Participant Properties - Connection Status Parameters Field Description Participant Status Status Indicates the connection status of the participant.
  • Page 455 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - Connection Status Parameters Field Description Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. 2 Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues.
  • Page 456 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. Polycom®, Inc.
  • Page 457 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - H.245/SDP Parameters Field Description Remote Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint).
  • Page 458 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following parameters are displayed: Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint.
  • Page 459 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - Channel Status Parameters Field Description Sync Status • Channel - The channel type: Video or Content. • Source - The name of the participant currently viewed by this participant. •...
  • Page 460 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide In the Channel Status - Advanced tab, channels can be selected for viewing additional information: Participant Properties - Channel Status Advanced Parameters Field Description Channel Info Select a channel to view its information: •...
  • Page 461 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - Channel Status Advanced Parameters Field Description ICE RealPresence The IP address, port number, and transport protocol of the MCU used Collaboration Server to pass through the media when ICE is functional. See...
  • Page 462 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the gatekeeper. Bandwidth Allocated Bandwidth The actual bandwidth allocated by the gatekeeper to the MCU. Required Info Interval...

  • Page 463: Monitoring Sip Bfcp Content

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Optional for SIP AVC-based and SVC-based participants. Click the Call Admission Control tab to view its parameters. Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the SIP server.

  • Page 464: Detecting Sip Endpoint Disconnection

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For more information see Participant Level Monitoring on page 15. Detecting SIP Endpoint Disconnection When an abnormal disconnection of SIP endpoints occurs because of network problems or client application failures, SIP endpoints remain connected to the conference causing connection disruptions. For example, the video freezes in the layout or blocks content for SIP endpoints when a quick re-connection is performed.

  • Page 465: Monitoring Isdn/Pstn Participants

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To detect the disconnection of SIP endpoints in a reasonable amount of time, a new system flag can be defined to specify the amount of time that the MCU should wait for an RTCP or RTP message from the SIP endpoint before the endpoint starts the disconnection process.
  • Page 466 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Supported Audio Algorithms vs Bit Rate Bit Rate 96Kbps 256Kbps (and (and Lower) 128Kbps – 192Kbps Higher) Audio G722.1 16K G722.1 C 32K G722.1 C 48K Algorithm G722.1 C 24K G722.1 C 24K G722.1 C 32K...
  • Page 467 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ISDN/PSTN Participant Properties - Media Sources Field Description Mute/Suspend Indicates if the endpoint’s audio and/or video channels from the endpoint have been muted/suspended. The entity that initiated audio mute or video suspend is also indicated.
  • Page 468 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Participant Properties - H.221 Parameters Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. Remote Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU).
  • Page 469 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ISDN/PSTN Participant Properties - Connection Status Field Description Status Indicates the connection status of the participant to the conference. If there is a problem, the appropriate status is displayed, for example, Disconnected. Connection Time The date and time the participant connected to the conference.
  • Page 470 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Polycom®, Inc.

  • Page 471: Monitoring Telepresence Participant Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ISDN/PSTN Participant Properties - Channel Status Field Description Connected Media Indicates if the participant is connected with Audio, Video and Content media channels. Channels Used • Channel – Indicates the channel used by the participants and whether the channel is connected (indicated with a check mark) or disconnected.
  • Page 472 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format. ● TPX - the participant’s endpoint is transmitting 16:9 video format. None - the participant’s endpoint is neither RPX nor TPX.

  • Page 473: Recording Conferences

    Recording Conferences Conference recording is not available in SVC Conferencing Mode. Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system.

  • Page 474: Creating Multiple Virtual Recording Rooms On The Rss

    If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 perform the following operations on the RSS: 1 Modify the parameters of a recording Template to meet the recording requirements.
  • Page 475 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To define a Recording Link: 1 In the RMX Management pane, click Recording Links ( 2 In the Recording Links list, click the New Recording Link ( ) button. The New Recording Link dialog box is displayed.

  • Page 476: Enabling The Recording Features In A Conference Ivr Service

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Parameter Description Alias Name If using the endpoint’s alias instead of IP address, first select the alias type and then enter the endpoint’s alias. If you are associating this recording link to a VRR on the RSS, define the alias as follows: •...

  • Page 477: Enabling The Recording In The Conference Profile

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 To assign voice messages other than the default, click the General tab and scroll down the list of messages to the recording messages. 4 Select the Recording In Progress message, and then select the appropriate message file (by default, Recording_in_Progress.wav) from the file list to the right of the field.
  • Page 478 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To enable recording for a conference: 1 In the Collaboration Server Management pane, click the Conference Profiles ( ) button. The Conference Profiles list is displayed. 2 Create a new profile by clicking the New Profile ( ) button or modify an existing profile by double-clicking or right-clicking an existing profile and then selecting Profile Properties.

  • Page 479: Recording Link Encryption Flag Setting

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Parameter Description Start recording Select one of the following: • Immediately – conference recording is automatically started upon connection of the first participant. • Upon Request – the operator or chairperson must initiate the recording (manual).

  • Page 480: Recording Link Settings

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Connections by Recording Link and Conference Encryption Settings Recording Link Connection Status according to flag: ALLOW_NON_ENCRYPT_RECORDING_ LINK_IN_ENCRYPT_CONF Conference Profile Setting Encrypt All Connected encrypted if possible, Connected only if encrypted, otherwise connected otherwise disconnected.

  • Page 481: Managing The Recording Process

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Managing the Recording Process When a conference is started and recording is enabled in its Profile, the system will automatically start the recording if the Start Recording parameter is set to immediately. If it is set to Upon Request, the system waits for the chairperson or Collaboration Server user’s request.

  • Page 482: Using The Collaboration Server Web Client To Manage The Recording Process

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Auto Layout Default Recording Link Auto Layout Participants Settings Settings 10 or more The default settings for Auto Layout of the Recording Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings.

  • Page 483: Using Dtmf Codes To Manage The Recording Process

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Name Description Resume Video The Resume Video option enables the incoming video of the recording link participant to be part of the conference layout. This feature may be used to play back previously recorded video or audio feeds in the conference layout.

  • Page 484: Conference Recording With Codian Ip Vcr

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Recording with Codian IP VCR Conference recording is available with Codian VCR 2210, VCR 2220 and VCR 2240. Recording between the Collaboration Server and the Codian VCR is enabled by adding an IP participant to the recorded conference that acts as a link between the conference and the recording device.

  • Page 485: Collaboration Server Users

    User and Connection Management Users with Auditor authorization level cannot connect to the Collaboration Server via the RMX Manager application and must use the Collaboration Server Web Client. The authorization level determines a user’s capabilities within the system. Polycom®, Inc.

  • Page 486: Administrator

    The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.

  • Page 487: Adding A New User

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Users pane is displayed. The list includes three columns: User Name, Authorization Level and Disabled. The User Name is the login name used by the user to connect to the MCU. The Authorization indicates the Authorization Level assigned to the User: Administrator, Administrator Read-only, Operator, Chairperson or Auditor.

  • Page 488: Deleting A User

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The User Properties dialog box opens. 4 In the User Name text box, enter the name of the new user. This is the login name used by the user when logging into the system.

  • Page 489: Disabling A User

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To change a user’s password: 1 In the RMX Management pane, click the Users ( ) option. 2 Right-click the user and click Change User Password. The Change Password dialog box opens. 3 Enter the Old Password (current), New Password and Confirm the New Password.

  • Page 490: Enabling A User

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide A confirmation box is displayed. 3 Click YES. The User status in the Users list - Disabled column changes to Yes. Enabling a User An administrator can enable a User who was disabled automatically by the system (in the Ultra Secure Mode) or manually by the administrator.

  • Page 491: Renaming A User

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Renaming a User To rename a user: 1 In the RMX Management pane, click the Users ( ) button. The Users pane is displayed. 2 Right-click the user to be renamed and select Rename User.

  • Page 492: Guidelines For Defining A Machine Account

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 1 The application-user sends a connection request, including its TLS certificate, to the Collaboration Server. 2 The Collaboration Server searches its records to find the FQDN that is associated with the application-user’s name.

  • Page 493: Active Directory

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Directory ● When working with Active Directory, CMA, RealPresence DMA system, and XMA cannot be registered within Active Directory as regular users. CMA and RealPresence DMA system application-users must be manually. ● The only restriction is that TLS mode is enabled together with client certificate validation.

  • Page 494: Using Notes

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Using Notes To create a note: 1 On the Collaboration Server menu, click Administration > Notes. The Notes window opens. 2 In the Notes toolbar, click the New Note ( ) button, or right-click anywhere inside the Notes window and select New Note.

  • Page 495: Collaboration Server Ip Network Services Overview

    When IPv6 & IPv4 is selected both IPv6 and IPv4 fields are displayed. For the purposes of comprehensive documentation, all screen captures in this chapter pertaining to Collaboration Servers (RMX) 1500/1800/2000/4000 show the dialog boxes as displayed with IPv6 & IPv4 selected.

  • Page 496: Management Network (Primary)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The IP Network Services are configured by selecting this option in the RMX Management pane of the Collaboration Server Web Client/RMX Manager application. Management Network (Primary) The Management Network is used to connect between the Collaboration Server and the management applications (Collaboration Server Web Client or RMX Manager application) and enable these applications to control the MCU.

  • Page 497: Entities

    ● First time power-up. ● Deletion of the Default IP Service, followed by a system reset. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, First Entry Power-up and Configuration Changes made to any of these parameters only take effect when the Collaboration Server is reset.

  • Page 498: Modifying The Management Network

    ) entry. The Management Network Properties - IP dialog box opens Management Network Properties - Collaboration Servers (RMX) 1500/2000/4000 On the RealPresence Collaboration Server (RMX) 2000 an additional tab called LAN Ports appears. For more information on the LAN Ports tab see Step 8.
  • Page 499 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Management Network Properties - Collaboration Server (RMX) 1800 3 Modify the following fields: Default Management Network Service – IP Field Description Network Service Name Displays the name of the Management Network. This name cannot be modified.
  • Page 500 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Management Network Service – IP Field Description IPv6 Configuration Auto (Stateless) Select this option to allow automatic generation of the Method following addresses: • Link-Local (For internal use only) • Site-Local Manual Configuration •...
  • Page 501 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Management Network Service – IP Field Description Shelf Management IPv4 The IPv4 address of the RMX Shelf Management IP Address Server. This IP address is used by the Collaboration Server Web Client for Hardware Monitoring purposes.
  • Page 502 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Modify the following fields: Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default router. The default router IP Address is used whenever the defined static routers are not able to route packets to their destination.
  • Page 503 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Click the DNS tab. 7 Modify the following fields: Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX Select: •...
  • Page 504 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 8 Click the Security tab. 9 Modify the following fields: Management Network Properties – Security Parameters Field Description Secured Select to enable Secured Communication. Communication The Collaboration Server supports TLS 1.0 and SSL 3.0 (Secure Socket Layer).
  • Page 505 11 If you have modified the Management Network Properties, reset the MCU. 12 Optional. Click the Whitelist tab. (For Collaboration Servers (RMX) 1500/1800/2000/4000 only.) A White List contains the addresses of IP Networking Entities permitted to connect to the RMX’s Management Network;...

  • Page 506: Modifying The Default Ip Network Service

    The Default IP Network Service is defined initially during the First Time Power-up or if the Default IP Service has been deleted, followed by an Collaboration Server restart. For details, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide,...
  • Page 507 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IP Service - Collaboration Server (RMX) 1800 3 Modify the following fields: Default IP Network Service – IP Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard.
  • Page 508 This address is used to register the Collaboration Server with a Gatekeeper or a SIP Proxy server. Media Card 1 Collaboration Server 1500/1800: Enter the IP address of the media card to be IP Address used by IP endpoints when dialing in to the MCU.
  • Page 509 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers dialog boxare the same as for the Default Management Network. For more information see Default Management Network Service –...
  • Page 510 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Optional. Click the DNS tab. DNS configuration is not applicable to the Realpresence Collaboration Server (RMX) 1800. 6 In the DNS field select Specify. 7 In the DNS Server Address field, enter the IP address of the DNS Server for the IP Network Service.
  • Page 511 Select this check box if the Collaboration Server is to be seen as a gateway, for example, when using a Cisco gatekeeper. Note: Do not select this check box when using Polycom ReadiManager/CMA 5000 or a Radvision gatekeeper. Polycom®, Inc.
  • Page 512 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IP Service – Conferencing – Gatekeeper Parameters Field Description Refresh Registration The frequency with which the system informs the gatekeeper that it is active by every __ seconds re-sending the IP address and aliases of the IP cards to the gatekeeper. If the IP card does not register within the defined time interval, the gatekeeper will not refer calls to this IP card until it re-registers.
  • Page 513 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The Collaboration Server uses this recommendation along with the number of licensed ports to calculate the port range.
  • Page 514 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IP Service – Conferencing – Ports Parameters Field Description UDP Port from - to Displays the default settings for port numbers used for audio and video. To modify the number of UDP ports: •...
  • Page 515 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Quality of Service (QoS) is important when transmitting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets • Variation in delay (jitter) •...
  • Page 516 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IP Service – Conferencing – QoS Parameters Field Description Select the type of Service (TOS) that defines optimization tagging for routing the conferences audio and video packets. • Delay: The recommended default for video conferencing; prioritized audio...
  • Page 517 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 15 Modify the following fields: Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
  • Page 518 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
  • Page 519 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 16 Click the Security tab. (This tab is only displayed if the SIP Server field in the SIP Servers tab is set to Specify.) 17 Modify the following fields: Default IP Network Service – Security (SIP Digest)
  • Page 520 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IP Network Service – Security (SIP Digest) Field Description H.323 Authentication Click this check box to enable H.323 server authentication. Select this check box only if the authentication is enabled on the gatekeeper, to enable the Collaboration Server to register with the gatekeeper.
  • Page 521 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 19 Modify the following fields: Default IP Network Service – SIP Advanced Field Description ICE Environment Select MS (for Microsoft ICE implementation) to enable the ICE integration. Server User Name Enter the Collaboration Server User name as defined in the Active Directory.

  • Page 522: Ethernet Settings

    These settings can be modified in the Ethernet Settings dialog box. RealPresence Collaboration Server (RMX) 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RealPresence Collaboration Server (RMX) 1500.
  • Page 523 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Ethernet Settings dialog box specific to the system you are using is displayed; some examples are shown below. Polycom®, Inc.
  • Page 524 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) 1500/4000 : Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. 2 Select the speed and transmit/receive mode for each ports as follows:...
  • Page 525 Field Description Speed The Collaboration Server 1500/1800 has 2 LAN ports that can be configured. The Collaboration Server 2000/4000 has 3 LAN ports on the RTM-IP (Management, Signaling and Shelf Management), and additional LAN ports on each media card (RTM LAN) and RTM ISDN cards.

  • Page 526: Ip Network Monitoring

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IP Network Monitoring The Signaling Monitor is the Collaboration Server entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU.
  • Page 527 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IP Network Services Properties – RMX CS IP Parameters Field Description IPv4 IP Address Default Router The IP address of the default router. The default router is IP Address used whenever the defined static routers are not able to route packets to their destination.
  • Page 528 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The H.323 tab displays the following fields: IP Network Services Properties – H.323 Parameters Field Description Connection State The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper.
  • Page 529 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The SIP Servers tab displays the following fields: IP Network Services Properties – SIP Servers Parameters Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails.
  • Page 530 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IP Network Services Properties – ICE Servers Parameters Field Description Status 1/2/3/4 A status is displayed for each media card installed in the Collaboration Server: • Connection O.K. • MS – register fail •...

  • Page 531: Lan Redundancy

    Media Redundancy Media Redundancy on RealPresence Collaboration Server (RMX) 1500 On the RealPresence Collaboration Server (RMX) 1500 LAN 1 and LAN 2 are the redundant media ports: ● LAN 2 port is used for standard communications ● LAN 1 port can be used to define a second Network Service or for LAN Redundancy...

  • Page 532: Rmx) 1800

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RMX 1500 / 2000 / 4000 - Media Redundancy - System Flags System Flag / Value RMX 1500 RMX 2000 RMX 4000 LAN_REDUNDANCY = NO MULTIPLE_SERVICES = NO No Redundancy LAN_REDUNDANCY = NO...

  • Page 533: Signaling And Management Redundancy

    Signaling and Management Redundancy on RealPresence Collaboration Server (RMX) 1500 On the RealPresence Collaboration Server (RMX) 1500, for Signaling and Management Redundancy, the MNG port is redundant to the MNG B port and must have a LAN cable connected. RealPresence Collaboration Server (RMX) 1500 - RTM IP 1500 on Rear Panel...

  • Page 534: Rmx) 4000

    Signaling and Management Redundancy is implemented using the LAN ports on the RTM-IP card and is dependent on the settings of the LAN_REDUNDANCY and MULTIPLE_SERVICES System Flags as summarized in the following table. RMX 1500 / 4000 - Signaling and Management Redundancy - System Flags Port Usage Flag / Value...

  • Page 535: Management Redundancy On Realpresence Collaboration Server (Rmx) 1800

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Management Redundancy on RealPresence Collaboration Server (RMX) 1800 On the RealPresence Collaboration Server 1800, for Management Redundancy, the LAN 2 port is redundant to the LAN 1 port and must have a LAN cable connected.

  • Page 536: Realpresence Collaboration Server (Rmx) 2000

    ● If the LAN_REDUNDANCY System Flag value set to NO, the LAN 2 port must be connected to the IP network. On the RMX 1500/2000/4000, full media redundancy is supported if only one IP Network Service is defined per media card.

  • Page 537: Network Traffic Control

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Hardware Monitor Status indications are summarized in the following table: RTM LAN Indications Status Description Active The LAN port cable is connected. Inactive The LAN port cable is not connected. Standby The LAN Redundancy option is enabled and this LAN port is the redundant and in standby mode.

  • Page 538: Sip Proxy Failover With Polycom® Distributed Media Application™ (Dma™) 7000

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a RealPresence DMA system environment can benefit from the RealPresence DMA system’s SIP Proxy Failover functionality.

  • Page 539: Realpresence Collaboration Server (Rmx) Network Port Usage

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) Network Port Usage The following table summarizes the port numbers and their usage in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000: Server Network Port Usage Summary Connection Port Type Number...
  • Page 540 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Server Network Port Usage Summary Connection Port Type Number Protocol Description Configurable SIP server 5060 UDP, TCP Connection to the SIP Server. Yes - in the IP service. 60000 Sometimes port 60000 is used when the system cannot reuse the TCP port.

  • Page 541: Iisdn/Pstn Network Services Overview

    ISDN and Gateway calls are not supported with RealPresence® Collaboration Server 1800 and any reference to these features relates to the RealPresence® Collaboration Server 1500/2000/4000. The configuration dialog boxes for both this network services is accessed from the RMX Management pane of the RMX Web Client or RMX Manager.

  • Page 542: Adding/Modifying Isdn/Pstn Network Services

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Supported Capabilities and Conferencing Features: ● ISDN video is supported only in Continuous Presence (CP) conferences. ● Only BONDING (using multiple channels as a single, large bandwidth channel) is supported. ● Simple audio negotiation.

  • Page 543: Obtaining Isdn/Pstn Required Information

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Obtaining ISDN/PSTN required information Before configuring the ISDN/PSTN Network Service, obtain the following information from your ISDN/PSTN Service Provider: ● Switch Type ● Line Coding and Framing ● Numbering Plan ● Numbering Type ●...
  • Page 544 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Fast Configuration Wizard sequence begins with the ISDN/PSTN dialog box: 3 Define the following parameters: ISDN Service Settings Field Description Network Service Name Specify the service provider’s (carrier) name or any other name you choose, using up to 20 characters.
  • Page 545 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The PRI Settings dialog box is displayed: 5 Define the following parameters: ISDN Service Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
  • Page 546 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ISDN Service Settings Field Description Dial-out Prefix Enter the prefix that the PBX requires to dial out. Leave this field blank if a dial-out prefix is not required. The field can contain be empty (blank) or a numeric value between 0 and 9999.
  • Page 547 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Span Definition Field Description Side Select one of the following options: • User side (default) • Network side • Symmetric side Note: If the PBX is configured on the network side, then the Collaboration Server unit must be configured as the user side, and vice versa, or both must be configured symmetrically.
  • Page 548 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 11 Define the following parameters: Phones Settings Field Description First Number The first number in the phone number range. Last Number The last number in the phone number range. • A range must include at least two dial-in numbers.

  • Page 549: Modifying An Isdn/Pstn Network Service

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Each ISDN/PSTN card can support 7 E1 or 9 T1 PRI lines. 18 Click Save & Close. Modifying an ISDN/PSTN Network Service To Modify an ISDN/PSTN Network Service: 1 In the RMX Management pane, click the ISDN/PSTN Network Services ( ) icon.
  • Page 550 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  Spans  Attached All other ISDN Properties can only be modified by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configuration Wizard. For more information, see Adding/Modifying ISDN/PSTN Network Services .

  • Page 551: Realpresence Collaboration Server 1800

    RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 4000 On the RealPresence Collaboration Server (RMX) 1500 and RealPresence Collaboration Server (RMX) 4000, Media, Signaling and Management Networks are physically separated to provide enhanced security. The Default IP Network Service and the Management Network Service have been logically and physically separated from each other.
  • Page 552 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Multiple IP Network Services can be defined; up to two for each media and signaling network connected to the Collaboration Server. The networks can be connected to one or several Media cards in the Collaboration Server unit.

  • Page 553: Guidelines

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following figure shows the network topology with two different media and signaling networks and one Management network connected to the Collaboration Server (RMX) 1800. RealPresence Collaboration Server (RMX) 1800 - Multiple Networks Topology Sample Guidelines ●...
  • Page 554 RTM ISDN is installed and used for Multiple Services configuration, only one Network Service can be associated with the media card to which the RTM ISDN card is attached. ● On the RealPresence Collaboration Server (RMX) 1500, when Multiple Network Services option is enabled, the two networks must differ in their subnet masks.

  • Page 555: Resource Allocation And Capacity

    Resource Allocation and Capacity The Video/Voice Port Configuration (Collaboration Server 1500/20000/4000 in MPMx Card Configuration Mode only) and the Resolution Configuration settings are configured per MCU and affect the resource capacity of the MCU.

  • Page 556: Upgrading To Multiple Services

    Information. 2 Upgrade to the new version and install the activation key that contains the Multiple Services license as described in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Release Notes 3 Place several calls and run conferences to ensure that the system upgrade was completed successfully.

  • Page 557: Realpresence Collaboration Server (Rmx) Hardware Installation

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Network Equipment and Address Information per IP Network Service Parameter Local Network Settings Note Media Board IP address (MPM 2) If more than one media card is RealPresence Collaboration Server associated with this Network Service...

  • Page 558: Configuration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) 4000 Multiple Services Configuration RealPresence Collaboration Server (RMX) 4000 Rear Panel with LAN and PRI cables shows the cables connected to the RealPresence Collaboration Server (RMX) 4000 rear panel, when one RTM ISDN and three RTM LAN cards are installed providing IP and ISDN connectivity.

  • Page 559: Configuration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Connecting the cables to the RTM IP 4000: The following cables are connected to the RTM IP on the rear panel of the RealPresence Collaboration Server (RMX) 4000: LAN Connections to the RTM IP...
  • Page 560 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) 2000 Rear Panel with RTM LAN Cables Connecting the cables to the RTM IP: The following cables are connected to the RTM IP on the rear panel of the RealPresence Collaboration...

  • Page 561: Configuration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Connecting the cables to the RTM LAN: If RTM LAN or RTM ISDN cards are not installed on the Collaboration Server, they must be installed before connecting the additional network cables for media and signaling.

  • Page 562: Configuration

    RealPresence Collaboration Server (RMX) 1500 Multiple Services Configuration Up to two media and signaling networks can be defined for the RealPresence Collaboration Server (RMX) 1500. Each of these networks can be assigned a different IP Network Services (Multiple IP Network Services).

  • Page 563: Collaboration Server Configuration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Collaboration Server Configuration Once the network cables are connected to the Collaboration Server, you can modify the default IP Network Service and add additional Network Services. System Flags and License Settings The MULTIPLE_SERVICES System Flag determines whether the Multiple Services option will be activated once the appropriate license is installed.
  • Page 564 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IP Network Service - IP Parameters Field Description Signaling Host IP Enter the address to be used by IP endpoints when dialing into the Address Collaboration Server using this Network Service. Dial out calls of participants to whom this network service will be assigned are initiated from this address.
  • Page 565 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Optional. Some system flags can be defined per Network Service, depending on the network environment. To modify these flags, click the Service Configuration button. The Service Configuration dialog box opens. All the flags must be manually added to this dialog box. For a detailed description of the flags and...
  • Page 566 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  FORCE_CIF_PORT_ALLOCATION  MS_ENVIRONMENT  SIP_FAST_UPDATE_INTERVAL_ENV  SIP_FAST_UPDATE_INTERVAL_EP  H263_ANNEX_T  H239_FORCE_CAPABILITIES  MIX_LINK_ENVIRONMENT  IP_LINK_ENVIRONMENT  FORCE_STATIC_MB_ENCODING  FORCE_RESOLUTION  SEND_WIDE_RES_TO_IP  DISABLE_WIDE_RES_TO_SIP_DIAL_OUT  SEND_SIP_BUSY_UPONRESOURCE_THRESHOLD 5 Click the Routers tab. 6 Define the routers used in this network and that are other than the routers defined in the Management Network.
  • Page 567 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 8 Modify the following fields: Default Management Network Service – DNS Field Description Service Host Name Enter the host name of this network Service. Each Network Service must have a unique Host Name otherwise an error message is displayed.
  • Page 568 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Management Network Service – DNS Field Description Register Host Names Select this option to automatically register this Network Service Signaling Automatically to DNS Host with the DNS server. Servers Local Domain Name Enter the name of the domain for this network service.

  • Page 569: Setting A Network Service As Default

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 14 Define the Primary and Alternate SIP Server for this network Service. • Starting with Version 7.1, Registration of conferencing entities with the SIP Servers was moved to the conferencing entities and is defined in the Conference Profile.

  • Page 570: Signaling Host Ip Address And Mcu Prefix In Gk Indications

    Ethernet Settings dialog box. For more details, see Ethernet Settings RealPresence Collaboration Server (RMX) 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RealPresence Collaboration Server (RMX) 1500 MCU.

  • Page 571: Conference Profile

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Profile Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server by selecting for each of the conferencing entities whether it will register with the SIP server.

  • Page 572: Hardware Monitor

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide If the same Network Service is used for H.323 and SIP calls, the Network Service Environment must include both H.323 and SIP settings. Hardware Monitor The Hardware Monitor pane includes the status of the LAN ports on the RTM LAN cards.

  • Page 573: Signaling Monitor

    The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in the RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 2000 and up to four in the RealPresence Collaboration Server (RMX) 4000). Double-clicking a Network Service, displays it properties and status.

  • Page 574: Monitoring Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Reserving Video Resources for a Conference (Collaboration Server 1500/2000/4000 only) When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve the required resources. If no Network Service is selected, the default Network Service is used.

  • Page 575: Resource Report

    Voice (Audio) participants, as those allocated to CIF Video participants. The user can select a view of either resource usage Totals (default) or resource usage per Network Service. For Collaboration Servers 1500 and 2000/4000 with MPMx media cards both Video and Audio resource usage is displayed.

  • Page 576: Port Usage Gauges

    Resource Report - Collaboration Servers 1800 and 2000/4000 with MPMRx Cards Port Usage Gauges Collaboration Servers 1500 and 2000/4000 with MPMx media cards display port usage for Voice (Audio) and Video separately. Collaboration Servers 1800 and 2000/4000 with MPMRx media cards do not differentiate between Video and Voice (Audio) resource usage and display a single port usage gauge.

  • Page 577: Nat (Network Address Translation) Traversal

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Port Usage Gauge - Collaboration Server 1800 with MPMRx Cards NAT (Network Address Translation) Traversal NAT Traversal is a set of techniques enabling participants behind firewalls to connect to conferences, hosted on the Collaboration Server, remotely using the internet.

  • Page 578: Business To Business Connections

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Remote Connections Enterprise Client CMA Client Environment Registered Registered Environment SIP / H.323 SAM / Acme Packet  SIP / H.323 SAM Only  H.323 Business to Business Connections The following Business to Business connection call flow options are supported:...

  • Page 579: System Configuration In Sbc Environments

    5 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.

  • Page 580: Sip Tcp Keep-Alive

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide SIP TCP Keep-Alive SIP TCP Keep Alive behavior is defined for each IP Network Service and can be modified by adding the following System Flags and modifying their values: ● SIP_TCP_KEEPALIVE_TYPE ● SIP_TCP_KEEP_ALIVE_BEHAVIOR...

  • Page 581: Ivr Services List

    You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the Collaboration Server Management pane, expand the Rarely Used list. 2 Click the IVR Services ( ) entry. Polycom®, Inc.
  • Page 582 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. Polycom®, Inc.

  • Page 583: Ivr Services Toolbar

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: IVR Toolbar buttons Button Button Name Descriptions New Conference IVR Service To create a new Conference IVR Service.

  • Page 584: Uploading A Message File To The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. 4 Click the Add Language button. The New Language dialog box opens. 5 In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit.
  • Page 585 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Add Message File dialog box opens. Audio files are uploaded to the MCU one-by-one. 2 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU.

  • Page 586: Defining A New Conference Ivr Service

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IVR Message Types by Message Category Message Category Message Type Message Billing Code Requests the chairperson to enter the conference Billing Code. Roll Call Roll call related messages, such as the message played when a participant joins the conference.

  • Page 587: Defining A New Conference Ivr Service

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining a New Conference IVR Service To define a new Conference IVR Service: 1 On the IVR Services toolbar, click the New Conference IVR Service button. The New Conference IVR Service - Global dialog box opens.
  • Page 588 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference IVR Service Properties - Global Parameters Field/Option Description External Server This option is not supported with Collaboration Server 1800. Authentication You can configure the IVR Service to use an external database application to verify a participant’s right to join the conference.
  • Page 589 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service.
  • Page 590 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 8 Select the Enable Chairperson Messages check box to enable the chairperson functionality. If this feature is disabled, participants are not able to connect as the chairperson. When both Conference Password and Chairperson Password options are enabled and defined, the system first plays the prompt "Enter conference password".
  • Page 591 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 10 Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference.
  • Page 592 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 14 Click the General tab. The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.
  • Page 593 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference IVR Service Properties - General Voice Messages Message Type Description Change Conference Requests the participant to enter a new conference password when the Password participant is attempting to modify the conference password.
  • Page 594 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference IVR Service Properties - General Voice Messages Message Type Description Incorrect Destination ID If the participant entered an incorrect conference ID (in gateway calls it is the destination number), requests the participant to enter the number again.
  • Page 595 In Collaboration Server 1500/2000/4000, from version 7.6 the selection of tones in the IVR Service definition replaces the functionality of the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE.
  • Page 596 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 20 To assign the audio file to the message type, in the Message File column, click the appropriate table entry. An arrow appears in the Message File column. If the Roll Call option is enabled, you must assign the appropriate audio files to all message types.
  • Page 597 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide a Click the appropriate table entry in the Message File column. A drop-down list is enabled. b From the list, select the audio file to be assigned to the event/indication. If the Tones option is enabled, you must assign the appropriate audio files to all notification types.
  • Page 598 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Click&View and Invite Participants features are disabled in SVC and mixed CP and SVC conferences. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported.
  • Page 599 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
  • Page 600 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Conference IVR Service Properties - Video Services Parameters Video Services Description Dial out Select the order of the network protocols that will be used by the system to dial the protocols destination number. The system will start dialing using the first protocol, and if the call is not...
  • Page 601 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Conference IVR Service - DTMF Codes dialog box opens. ● This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson...
  • Page 602 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide New Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Roll Call Review Names Chairperson Note: This option is not available in SVC conferences. Roll Call Stop Review Names Chairperson Note: This option is not available in SVC conferences.
  • Page 603 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide • Do not change the DTMF code of the Touch Control Prefix (*#). The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide. •...

  • Page 604: Change To Chairperson

    ● In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, New Conference IVR Service Properties - Conference Chairperson Options and Messages ●...

  • Page 605: Defining A New Entry Queue Ivr Service

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining a New Entry Queue IVR Service To set up a new Entry Queue IVR Service: 1 In the RMX Management pane, click IVR Services ( 2 In the IVR Services list, click the New Entry Queue IVR Service ( ) button.
  • Page 606 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Entry Queue IVR Service Properties - Global Parameters Option Description DTMF Delimiter The interaction between the caller and the system is done via touch-tone signals (DTMF codes). Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson.
  • Page 607 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Entry Queue IVR Service - Conference ID dialog box opens. 7 Select the voice messages: Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Conference ID Prompts the participant for the conference ID.
  • Page 608 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Entry Queue IVR Service - General dialog box opens. The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use.
  • Page 609 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The New Entry Queue IVR Service - Video Services dialog box opens. 12 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.

  • Page 610: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Operator Assistance dialog box opens. 16 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process. 17 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance.
  • Page 611 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service.

  • Page 612: Modifying The Conference Or Entry Queue Ivr Service Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Modifying the Conference or Entry Queue IVR Service Properties You can modify the properties of an existing IVR Service, except the service name and language. To modify the properties of an IVR Service: 1 In the RMX Management pane, click IVR Services.

  • Page 613: Creating Audio Prompts And Video Slides

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Open dialog box opens. 4 Select the appropriate audio *.wav file and then click the Open button. The selected file name is displayed in the Install Music File dialog box. 5 Optional. You can play the selected file by clicking the Play button.
  • Page 614 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Sound–Sound Recorder dialog box opens. 2 To define the recording format, click File > Properties. The Properties for Sound dialog box opens. 3 Click the Convert Now button. The Sound Selection dialog box opens.
  • Page 615 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 8 Click OK. The system returns to the Properties for Sound dialog box.
  • Page 616 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Save As dialog box opens. 7 Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button.

  • Page 617: Creating A Welcome Video Slide

    3 Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...

  • Page 618: Inviting Participants Using Dtmf

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Inviting Participants using DTMF This feature is disabled in SVC conferences and for SVC participants in mixed CP and SVC conferences. A participant in a video or audio conference can invite another participant to the conference using the touch-tone DTMF numeric keypad on the participant’s endpoint.

  • Page 619: Enabling The Invite Participants Using Dtmf Option

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● When an incorrect number is entered, the call fails and an error message is displayed. ● If the destination number is not entered in a specific amount of time (defined in Timeout for user input in the IVR Services - Global tab), the participant is prompted to enter a destination number again.
  • Page 620 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference IVR Services - General tab is displayed. 3 In the Message File column of the Invite Participant entry, click the drop-down arrow and select the required voice message. The file Enter_Destination_Number.wav that is shipped with the system can be used for this message.
  • Page 621 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The IVR Services - Video Services tab is displayed. 5 Define the following parameters IVR Services Properties - Video Services Parameters - Invite Participants Video Services Description Dial out protocols order Select the order of the network protocols that will be used by the system to dial the destination number.

  • Page 622: Disabling The Invite Participant Option

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The IVR Services - DTMF Codes tab is displayed. 7 Make sure that Invite Participant and Disconnect Invited Participant have DTMF Codes assigned to them. Default system values are *72 (Invite Participant) and #72 (Disconnect Invited Participant), however you can enter your own values.

  • Page 623: External Ivr Service Control

    Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.

  • Page 624: Default Ivr Prompts And Messages

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Default IVR Messages Message Type Message Text When Played File Name General “Welcome to unified conferencing.” The participant General_Welcome.wav...
  • Page 625 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IVR Messages Message Type Message Text When Played File Name Chairperson Exit “The chairperson has left the The chairperson Chairperson_Exit.wav conference.” has left the conference. Note: The TERMINATE_CONF_AFTER_CHAIR _DROPPED flag must be enabled to play this message.
  • Page 626 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IVR Messages Message Type Message Text When Played File Name Change “The new password is invalid.” A participant Change_ Password_ Password enters an invalid Failure.wav Failure password Password “The password has been successfully...
  • Page 627 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default IVR Messages Message Type Message Text When Played File Name Roll Call Review “The conference participants are...” Roll_Call_ Review.wav Request “Please enter your conference NID. Request_ Conference_NID.wav Conference Press the pound key when complete.”...

  • Page 628: Volume Control Of Ivr Messages, Roll Call And Music

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Volume Control of IVR Messages, Roll Call and Music The volume of IVR music, and IVR messages and Roll Call is controlled by the following system flags: ● IVR_MUSIC_VOLUME ● IVR_MESSAGE_VOLUME ● IVR_ROLL_CALL_VOLUME To control the volume of IVR music, Roll Call and messages: ●...

  • Page 629: Ivr Services In Tip-Enabled Conferences

    IVR Services in TIP-Enabled Conferences Guidelines ● IVR default audio files are enabled for all TIP Compatibility Modes. ● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported. ● TIP-enabled endpoints can send DTMF digits to MCU.
  • Page 630 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For more information about IVR Services see, Defining a New Conference IVR Service For more information about Entry Queues see, Entry Queues For more information see Appendix I - Polycom Open Collaboration Network (POCN)

  • Page 631: The Cdr File Properties

    UTF8. The application that reads the CDR must support Unicode. The Collaboration Server can store details of up to 2000 (RealPresence Collaboration Server (RMX) 1500/1800/2000) or 4000 (RealPresence Collaboration Server (RMX) 4000)conferences. When this number is exceeded, the system overwrites conferences, starting with the earliest conference. To save the conferences’...

  • Page 632: Multi-Part Cdr Files

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data. The remaining sections contain event data, one section for each event. Each field value is displayed in a separate line, together with its name. This data can be used to generate a summary report for a conference.

  • Page 633: Enabling The Multi-Part Cdr Option

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling the Multi-Part CDR Option ● Multi-Part CDR is enabled by setting the value of the ENABLE_MULTI_PART_CDR system flag to YES. The flag’s default value is NO. When the flag value is NO, CDR file size is limited to one file of 1MB and further call data recording is stopped.

  • Page 634: Viewing, Retrieving And Archiving Conference Information

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information You can view the list of CDR files and retrieve them to your local workstation. These files can then be used to generqate billing information, resource usage reports and more by any third party application.

  • Page 635: Multi-Part Cdr File Display

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Conference Record Fields (Continued) Field Description GMT Start Time The actual time the conference started according to Greenwich Mean Time (GMT). Duration The actual conference duration. Reserved Start Time The reserved start time of the conference. If the conference started immediately this is the same as the Start Time.

  • Page 636: Refreshing The Cdr List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Part Index column displays the CDR file’s sequence in the CDR file set: ● CDRs that are up to 1MB consist of a single file. Each file has a unique Display Name and a Part Index of 1.

  • Page 637: Gateway Functionality

    Gateway calls, ISDN Connections and Video Switching conferences are not supported with RealPresence Collaboration Server (RMX) 1800. The RealPresence Collaboration Server (RMX) 1500/2000/4000 can be used as a gateway that provides connectivity across different physical networks and translates multiple protocols for point-to-point rich media communications.

  • Page 638: Call Flows

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Forwarding of all DTMF codes sent by participants in the Gateway Session to all PSTN and ISDN participants. This is enabled by adding the ALWAYS_FORWARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system.cfg and setting its value to YES.
  • Page 639 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide If the call is not answered or it cannot be completed using one communication protocol, the system will try to connect the endpoint using the next communication protocol according to the selected protocols in the following order: H.323, SIP and ISDN.
  • Page 640 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The dialing string: [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]..*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456.

  • Page 641: Gateway Ivr Dialing For Ip Participants

    Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. If using the IP address of the Collaboration Server signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22.

  • Page 642: Direct Dialing Using Ip Addresses

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide [MCU prefix in GK] - the prefix with which the Collaboration Server is registered to the gatekeeper. [GW Profile ID] - The ID of the Gateway Profile to be used for the gateway call and the IVR message.
  • Page 643 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide When the flag is set to NO (default), if the Gatekeeper is not functioning, the Collaboration Server dials to the endpoint using the endpoint’s IP address configured in the IP Address field of the New Participant/Participant Properties - General dialog box.

  • Page 644: Calling A Sip Endpoint In A Remote Domain

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide When the flag is set to NO (default), if the Gatekeeper is not functioning, calls from endpoints will be connected directly to the Entry Queue, Conference or Meeting Room that was dialed. The method by which dial-in calls are accepted or rejected is dependant on the flag value and the availability of the Gatekeeper as summarized in the following table.

  • Page 645: Isdn Participants

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide • DTMF tones and Caller-id are not passed end-to-end. • In order to support RTV, the SIP Server Type must be defined as Microsoft. ISDN Participants Two dialing methods are available to ISDN/PSTN participants: Dialing via Gateway IVR for ISDN Participants ●...

  • Page 646: Destination Numbers

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide [GW Profile ISDN/PSTN number] - the dial-in number assigned to the Gateway Profile, including the required country and area codes. For example, if the dial-in number assigned to the Gateway Profile is 5705555, enter this number with the appropriate area code: 2125705555.
  • Page 647 * and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the CMA/DMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations” or the Polycom RealPresence DMA System Operations Guide, “Dial Rule Operations”.

  • Page 648: Configuring The Gateway Components On The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Configuring the Gateway Components on the Collaboration Server To enable gateway calls in the Collaboration Server, the following components have to be configured: ● Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections.
  • Page 649 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Click the General tab. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.
  • Page 650 7 on page 1-15. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.

  • Page 651: Defining The Conference Profile For Gateway Calls

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 18 Click OK to complete the IVR Service definition. The new Conference IVR Service is added to the IVR Services list. Defining the Conference Profile for Gateway Calls The Conference Profile that will be later assigned to the Gateway Profile determine the parameters of the gateway call, such as the line rate and video resolution and if to automatically terminate the gateway session when one participant or no participants are connected to the Gateway Session.

  • Page 652: Defining The Gateway Profile

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining the Gateway Profile A Gateway Profile is a conferencing entity, based on the Conference Profile assigned to it, that enables endpoints to dial-in and initiate Gateway Sessions. The system is shipped with a default Gateway Profile, named Default_GW_Session.

  • Page 653: System Configuration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Do not enable PSTN/ISDN access without defining the dial-in numbers range and/or the use of “Dial-In Numbers as Prefix Range”. If you enable the PSTN/ISDN access without the definition of the dialing parameters, people can dial in to the gateway from outside the organization and then make long distance calls at the 'host' expense.
  • Page 654 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Wrong Destination Number ● The number of re-dial attempts is controlled by the WRONG_NUMBER_DIAL_RETRIES system flag. The default number of redial attempts is 3. To modify the number of redial attempts, manually add the flag to system.cfg and set its value to the number of redial attempts required.

  • Page 655: Disconnect On Busy

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnect on Busy Redialing of calls to busy destination can be selected. The number of redial attempts is dependent on the NUMBER_OF_REDIAL system flag, the default value is 3. If all redialing retry attempts fail, the user receives the Disconnect on Busy message in the form of Busy Tone.

  • Page 656: Gateway Session Parameters

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide A Maximum of 32 characters can be displayed for connection indications. If the displayed information is longer than 32 characters the text is truncated. If the system dials out to only one destination endpoint, the dialed number is not shown, only the connection status.

  • Page 657: Connected Participant Parameters

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Connected Participant Parameters Once this conference is created, the calling participant is connected to it and one or several dial-out participant(s) are automatically created and added to this gateway session. The dial-in participant is also identified as the chairperson of the conference.

  • Page 658: Direct Dialing From Isdn/Pstn Endpoint To Ip Endpoint Via A Meeting Room

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room Dialing from an ISDN endpoint to a specific IP endpoint using the Gateway Profile is a two-step process (dialing to the Gateway and then entering the number of the destination IP endpoint).
  • Page 659 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. ● The dial-out IP endpoint is added to the Meeting Room’s Participants list. Polycom®, Inc.

  • Page 660: Dialing To Polycom® Realpresence Dma System

    This number is truncated by the Collaboration Server gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper. Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example:...

  • Page 661: Calling The Realpresence Dma Via Gateway Ivr

    265555 Calling the RealPresence DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the Collaboration Server. ISDN Video endpoints connect using their audio channels (but consume video resources). The RealPresence DMA system enables load balancing and the distribution of multipoint calls on up to 10 Polycom Collaboration Server media servers.

  • Page 662: Automatic Dial String Generation

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide This string is composed of the RealPresence DMA prefix as registered in the gatekeeper and the ID of the virtual meeting room running on the RealPresence DMA. For example, if the DMA prefix is 25 and the target meeting room ID is 8000 the participant enters 258000 followed by the # key.

  • Page 663: Pstn Dial-In Using Gk Prefix

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Last Dial-in Number 5705560 Use Dial-in Numbers as Destination ID Selected DMA Meeting Room ID 5555 Destination Prefix (DMA Gatekeeper) Number of Rightmost Digits to Append PSTN participant dials (212)5705555 PSTN Dial-in Using GK Prefix...
  • Page 664 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For more information see the RealPresence Collaboration Server (RMX)1500/2000/4000 Deployment Guide for Maximum Security Environments, Deploying a Polycom RMX™ Serial Gateway S4GW (CANNOT FIND TO WHAT THIS REFFERS). Polycom®, Inc.

  • Page 665: Rmx Manager Application

    RMX's management console. The RMX Manager specific to the Maximum Security version being deployed can be downloaded from the Support section of the Polycom website. Modem connection is not supported when the Collaboration Server is in Ultra Secure Mode. For more...

  • Page 666: Installing The Rmx Manager Application

    When managing the RealPresence Collaboration Server, upgrade/install the latest MCU version and then install the latest RMX Manager application. The Collaboration Server Installation and First Entry Configuration must be completed before installing the RMX Manager application. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Software Installation.

  • Page 667: Accessing The Rmx Manager Application Installer Directly From The Mcu

    2 Click on Documents and Downloads and then select UC Infrastructure from the drop-down list 3 Select the appropriate RMX/Collaboration Server product. 4 Click the RMX 1500/2000/4000 version n.n.n.n Local Web Client (RMX Manager) link. The file download dialog box opens.

  • Page 668: Installing The Rmx Manager On Your Workstation

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. 2 Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation.

  • Page 669: Starting The Rmx Manager Application

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manager application, the MCUs pane is empty. Starting the RMX Manager Application...
  • Page 670  IP Address of the MCU’s control unit  Product Type - The MCU type: RealPresence Collaboration Server 800s, RMX VE, RealPresence Collaboration Server (RMX) 1500, RealPresence Collaboration Server (RMX) 2000, or RealPresence Collaboration Server (RMX) 4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so “RMX”...

  • Page 671: Connecting To The Mcu

    Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
  • Page 672 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed.

  • Page 673: Rmx Manager Main Screen

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane. As in the RMX Web Client, the panes are displayed according to the Authorization Level of the logged in User.
  • Page 674  Disconnected - The MCU is disconnected from the RMX Manager  Major - The MCU has a major problem. MCU behavior could be affected and attention is required. ● Product Type - The MCU type: RealPresence Collaboration Server 1500/2000/4000, RealPresence Collaboration Server 1800, RealPresence Collaboration Server 800s, RealPresence Collaboration Server Virtual Edition.

  • Page 675: Conferences Pane

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Audio Resources - The number of audio resources that are available for conferencing ( applicable to Collaboration Server 1500/2000/4000 in MPMx Card Configuration Mode only). MCUs Toolbar The MCUs toolbar contains the following buttons:...

  • Page 676: Collaboration Server Management

    The Status Bar at the bottom of the RMX Web Client contains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator. Status Bar - RealPresence Collaboration Server (RMX) 1500/2000/4000 With an MPMx Card Status Bar - RealPresence Collaboration Server 1800 and RealPresence Collaboration Server (RMX) 2000/4000...

  • Page 677: Participant Alerts

    Status Bar. Port Usage Gauges In the RealPresence Collaboration Server (RMX) 1500/2000/4000, the Port Usage gauges displays for the selected MCU: ● The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration.

  • Page 678: Adding Mcus To The Mcus List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MCU State The MCU State indicator displays the status of the selected MCU. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, MCU State Address Book Displays the Address Book of the selected MCU (regardless of its Monitored status). The Address Book is a list of Participants and Groups that have been defined on the selected Collaboration Server.
  • Page 679 Enter the password as defined for the user name with which you will login to the MCU. Password The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.

  • Page 680: Starting A Conference

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Interval Enter time in seconds between reconnect ion attempts to the Collaboration Server. For example, if you enter 10, the system will wait 10 seconds between the connection attempts. Max Time Enter the maximum amount of time in seconds that the Collaboration Server is allowed to try to reconnect.

  • Page 681: Starting A Conference From The Conferences Pane

    1 In the MCUs pane, select the MCU to run the conference. 2 In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens. RealPresence Collaboration Server (RMX) 1500/2000/4000 New Conference - General Dialog Box Polycom®, Inc.

  • Page 682: Starting A Reservation

    If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Starting an AVC CP Conference from the Conferences Pane...

  • Page 683: Starting An Ongoing Conference Or Reservation From A Template

    The Reservation Calendar is displayed. 3 Click the New Reservation ( ) button. For more information, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Scheduling an AVC-based Reservation Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU.

  • Page 684: Monitoring Conferences

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Right-click and select Start Conference from Template to start an ongoing conference or Schedule Reservation from Template to schedule a reservation. The conference is started. For detailed description of Conference Templates, see Conference Templates...

  • Page 685: Grouping The Participants By Mcu

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide By default, the participants are grouped by conferences, and the name of the MCU is displayed in the first column of the properties table, enabling sorting according to MCU name. Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences.

  • Page 686: Start Monitoring/Stop Monitoring

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Participants pane display changes accordingly. To toggle between the two display modes, click View > Group by MCU. Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored.

  • Page 687: Modifying The Mcu Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Right-clicking the MCU icon and selecting Stop Monitoring. The check box is cleared in the Monitored column. To start monitoring again, click the check box in the Monitored column in the MCUs pane, or right-clicking the MCU icon and selecting Start Monitoring.

  • Page 688: Disconnecting An Mcu

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnecting an MCU An MCU can be disconnected from the RMX Manager, without removing it from the MCUs list. To disconnect an MCU: 1 Use one of the following methods: a Select the MCU to disconnect and click the Disconnect MCU button.

  • Page 689: Changing The Rmx Manager Language

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Changing the RMX Manager Language You can change the language of the RMX Manager menus and dialog boxes. Only one language can be selected at a time and the RMX Manager application must be restarted after changing the display language.
  • Page 690 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To Export the RMX Manager Configuration: 1 In the RMX Manager, click the Export RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Export RMX Manager Configuration.

  • Page 691: Installing Rmx Manager In Secure Communication Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Open dialog box is displayed. 3 Select the XML file previously saved, and click the Open button. The selected file path is displayed in the Import Path box. 4 Click OK to import the file.
  • Page 692 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Management Network Properties dialog box is displayed. c Click on the Security tab. The Security dialog box is displayed. d Clear the Secured Communication check box. 2 Click the DNS tab. Polycom®, Inc.
  • Page 693 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The DNS dialog box is displayed. 3 Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created.
  • Page 694 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Create a Certificate Request. For more information, see Purchasing and Installing a Certificate Certificates can also be created and issued using an Internal Certificate Authority. For more information see Using an Internal Certificate Authority 5 Install the certificate.
  • Page 695 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Management Network Properties dialog box is displayed. c Click the Security tab. The Security dialog box is displayed. d Select the Secured Communication check box. Polycom®, Inc.

  • Page 696: Using An Internal Certificate Authority

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide e Click OK. 7 Reset the Collaboration Server: a In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. b Click the Reset ( ) button. 8 Install the RMX Manager. For more information see...
  • Page 697 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 5 Click Next. The Export File Format dialog box is displayed. 6 Select Base-64 encoded X.509 (.CER). 7 Click Next. The File to Export dialog box is displayed. Polycom®, Inc.
  • Page 698 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 8 In the File Name field, enter the file name for the exported certificate. 9 Click Next. The final Certificate Export Wizard dialog box is displayed. 10 Click the Finish button. The successful export message is displayed.
  • Page 699 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Polycom®, Inc.

  • Page 700: System And Participant Alerts

    The MCU alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. Collaboration Server 1500/2000/4000 Status Bar Polycom®, Inc.

  • Page 701: System Alerts

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Collaboration Server 1800 Status Bar The System Alerts indication bar blinks red prompting the user to view the active alarms. Once viewed, the System Alerts indication bar becomes statically red until the errors have been resolved in the MCU.
  • Page 702 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: Active Alarms Pane Columns Field Description An identifying number assigned to the system alert.

  • Page 703: Participant Alerts

    1 Click the red blinking Participants Alerts indication bar. The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Participant Level Monitoring...

  • Page 704: Rmx Time

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RMX Time To ensure accurate conference scheduling, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. NTP Servers can be used if: ●...
  • Page 705 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RMX Time – Fields Properties Field Description GMT Offset The time zone difference between Greenwich and the MCU’s physical location in hours and minutes. Select the Up or Down arrows to alter the GMT Offset time on the MCU. To enter a negative offset either type a minus in the hour box or use the down arrow and decrease the offset below zero.

  • Page 706: Resource Management

    The Collaboration Server (RMX) 1500 supports one Card Configuration Mode: MPMx. The Collaboration Server (RMX) 1500 contains only one card and can have to 4 ISDN/PSTN E1/T1 connections. Three assembly variations, MPMx-S, MPMx-D and MPMx-Q, differing in resource capacity, are available for the RealPresence Collaboration Server (RMX) 1500.
  • Page 707 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resource Capacities for Full Capacity Collaboration Server per Resolution in AVC CP Only or SVC Only Maximum Possible Resources per Collaboration Server Model Resource Type 1500 1800* 2000** 4000** MPMx 1 card 3 cards...

  • Page 708: Mcu Capacities In Mixed Cp And Svc Conferencing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MPMx CP only 0.3333 0.0833 0.3333 or SVC only Resource Usage in SVC Conferencing During a SVC conference, each SVC-endpoint uses a video port that is equivalent to a third of HD720p30 port. When sharing content an additional video resource is used.

  • Page 709: Resource Usage In Avc Cp Conferencing

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MPMRx 0.75 0.75 0.75 0.3333 mixed CP and MPMx mixed 0.75 0.75 CP and SVC AVC Conferencing - Video Switching Resource Capacity (Collaboration Server 1500/2000/4000 Only) During a Video Switching conference, each endpoint uses one video (CIF) port.

  • Page 710: Avc Conferencing - Voice

    H.264 1080p 60fps AVC Conferencing - Voice In Collaboration Server 1500/2000/4000 in MPMx Card Configuration Mode, one Audio Only resource is used to connect a single voice participant when CIF resources have been converted to Audio Only. However, if no CIF resources were converted, Audio Only endpoints use one CIF video resource per connection.

  • Page 711: Video/Voice Port Configuration - Mpmrx

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Flexible Resource Capacity™ – This is the default allocation mode that is used in all versions and can be used in all Card Configuration Modes and applies to all Conferencing Modes (SVC and AVC conferencing).

  • Page 712: Configuring The Video/Voice Resources

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Configuring the Video/Voice Resources • Resource re-configuration should only be performed when no conferences are running on the MCU. • Updating the configuration sequentially requires a 10 seconds wait between updates, to let the system complete the update process.
  • Page 713 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide You can specify the endpoint types for which resource allocation can be forced to CIF resource, enabling other types of endpoints to use higher resolutions in the same conference. For example, you can force the system to allocate one CIF video resource to CMAD and VSX endpoints while HDX endpoints can connect using SD or HD video resources.

  • Page 714: Resource Reports

    Resource Report. Resource Report for Collaboration Servers 1500 and 2000/4000 with MPMx media cards The Resource Report details the current availability and usage of the system resources for both AVC and SVC-based endpoint, displaying the number of free and occupied audio and video resources.
  • Page 715 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● The remaining 24 HD720p30 resources allocated as Video resources. ● 3 of the 24 HD720p30 resources are occupied (red) while the remaining 21 are free. The Resource Report is displayed as follows: Resource usage is displayed for Voice and Video resources, where the number of video resources is represented in the equivalent of HD720p30 resources.

  • Page 716: Media Cards

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resource Reports for Collaboration Server 1800 and 2000/4000 with MPMRx media cards Collaboration Servers with MPMRx media cards installed do not differentiate between Video and Voice (Audio) resources. These MCUs allocate the same amount of system resources to Voice (Audio) participants, as those allocated to CIF Video participants.

  • Page 717: Configuration Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resource Capacities in AVC CP, SVC and Mixed Mode Conferences in MPMx Card Configuration Mode When viewing the Collaboration Server resource report for mixed CP and SVC conferences, the resource allocations are described in AVC HD720p30 units. A port ratio of 1 AVC HD port will equal 2 AVC SD ports, which equals 3 SVC ports (in a non-mixed conference).

  • Page 718: Collaboration Server 1800 Resource Capacity

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resource Capacities in AVC CP, SVC and Mixed Mode Conferences in MPMRx Card Configuration Mode The Collaboration Server Model 1800, and Models 2000/4000 Resource Capacities are set out below. Collaboration Server 1800 Resource Capacity The RMX 1800 system allocates port resources in AVC HD 720 p30 units.

  • Page 719: Isdn/Pstn

    Guide. ISDN/PSTN The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines. On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines.

  • Page 720: Cma And Polycom Realpresence Dma System

    RealPresence Resource Manager (XMA), Polycom CMA or Polycom RealPresence DMA system, the MCU will send updates on resource usage to both CMA and DMA, with each application updating its own resource usage for the MCU. This provides better management of the Collaboration Server resources by the RealPresence Resource Manager (XMA), Polycom CMA and Polycom RealPresence DMA system.

  • Page 721: Port Usage Threshold

    To Set the Port Usage Threshold: 1 In the Setup menu, click Port Gauge to open the Port Gauge dialog box. Port Gauge Threshold Setting - RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMx Cards Port Gauge Threshold Setting - RealPresence Collaboration Server 1800 and RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx Cards Polycom®, Inc.

  • Page 722: Sip Dial-In Busy Notification

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Enter the value for the percentage capacity usage threshold. The value is applied to the Audio and video resources according to the Video/Voice Port Configuration. The high Port Usage threshold represents a percentage of the total number of video or voice ports available.

  • Page 723: Port Usage Gauges

    The Port Usage Gauges are displayed in the Status Bar at the bottom of the Collaboration Server Web Client screen. Port Usage Gauges In the RealPresence Collaboration Server (RMX) 1500/2000/4000, the Port Usage gauges displays for the selected MCU: ● The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration.

  • Page 724: System Information

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Port Gauges - RealPresence Collaboration Server 1800 and RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx cards The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer.
  • Page 725 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The System Information dialog box is displayed. The following information is displayed: System Information Field Description Total Number of CP Displays the number of HD720p30 video resources licensed for the system. (HD720p30) Resources Each HD720p30 resource represents 3 CIF video resources.

  • Page 726: Snmp (Simple Network Management Protocol)

    Polycom Partner environments. Memory Size [MB] Indicates the MCU system memory size in Megabytes. Note: If Memory size is 512MB (Collaboration Server 1500/2000/4000 only), Version 7.1 and later are not supported. DO NOT upgrade the system to Version 7.1 and later.

  • Page 727: Mibs (Management Information Base)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MIBs (Management Information Base) MIBs are a collection of definitions, which define the properties of the managed object within the device to be managed. Every managed device keeps a database of values for each of the definitions written in the MIB.

  • Page 728: Support For Mib-Ii Sections

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Support for MIB-II Sections The following table details the MIB-II sections that are supported: Supported MIB-II Sections Section Object Identifier system mib-2 1 interfaces mib-2 2 mib-2 4 The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.

  • Page 729: Unified Mib

    The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
  • Page 730 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Unified MIB SNMP Fields (Continued) Name Type Description ServiceH323 Integer Indicates the status of H.323 capabilities: 1 - The service is enabled and operational. 2 - The service is enabled but is not operational.

  • Page 731: Traps

    Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) ● Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). An Example of an Alarm Fault Trap...

  • Page 732: Status Trap

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th Agent address: 172.22.189.154 Port: 32777 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP Community: public Bindings (6) Binding #1: sysUpTime.0 *** (timeticks) 0 days 00h:01m:11s.71th...
  • Page 733 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended to delete Only in non-Ultra this User and create your own User. Secure Mode 5904 Single clock source...

  • Page 734: Defining The Snmp Parameters In The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the Collaboration Server Web Client application and are saved on the MCU’s hard disk.
  • Page 735 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Collaboration Server-SNMP Properties - Agent Options Field Description Contact person for Type the name of the person to be contacted in the event of problems with the this MCU MCU. MCU Location Type the location of the MCU (address or any description).
  • Page 736 Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
  • Page 737 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens. 12 Define the following parameters: SNMPv3 - Traps Field Description Version IP Address Enter the IP address of the SNMP trap recipient.
  • Page 738 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide SNMPv3 - Traps (Continued) Field Description Version User Name Enter the name of the user who is to have access to the trap. Engine ID Enter an Engine ID to be used for the Trap.
  • Page 739 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box.
  • Page 740 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 15 Define the following parameters: SNMP - Security Field Description Send Authentication Select this check box to send a message to the SNMP Manager Versions Trap when an unauthorized query is sent to the MCU. When cleared, no 1 &...

  • Page 741: Hot Backup

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK. Click the Add button to define additional IP Addresses.

  • Page 742: Guidelines For Implementing Hot Backup

    ● Changes to the Master MCU that require a System Reset can only be made after Hot Backup is disabled. ● Collaboration Server 1500/2000/4000 only: Video/Voice Port Configurations on the Master MCU are not synchronized with the Slave MCU. You must manually set the Video/Voice Port Configurations on both the Master and Slave MCUs to the same level.

  • Page 743: Using Hot Backup Triggers

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Hot Backup dialog box is displayed. 2 Complete or modify the following fields: Hot Backup Field Description Hot Backup Enabled Select this check box to enable Hot Backup. MCU Role: This setting determines the role of the MCU in the Hot Backup configuration.

  • Page 744: Configuring The Hot Backup Triggers

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Configuring the Hot Backup Triggers The Hot Backup triggers are configured in the Hot Backup dialog box for the Master MCU when the Hot Backup feature is enabled. To add the Hot Backup triggers to the Hot Backup configuration: 1 In the Hot Backup dialog box, expand the Trigger Hot Backup Triggers.

  • Page 745: Modifications To The Master Mcu Requiring System Reset

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Select the appropriate Hot Backup Triggers check boxes: Hot Backup Triggers Hot Backup Trigger Description Lost connection with management Initiates the Hot Backup switch from the Master to the Slave MCU port when the connection to the management port is lost on the Master MCU.

  • Page 746: Using Audible Alarms

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the Collaboration Server Web Client or RMX Manager.

  • Page 747: Configuring The Audible Alarms

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Configuring the Audible Alarms User Customization The operators and administrators can: ● Enable/Disable the Audible Alarm. ● Select whether to repeat the Audible Alarm. ● Define the number of repetitions and the interval between the repetitions.

  • Page 748: Replacing The Audible Alarm File

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Click OK. Replacing the Audible Alarm File Each Collaboration Server is shipped with a default tone file in *.wav format that plays a specific tone when participants request Operator Assistance. This file can be replaced by a *.wav file with your own recording.

  • Page 749: Multilingual Setting

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login screen of the Collaboration Server Web Client can be modified using the Multilingual Setting option.

  • Page 750: Guidelines

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The administrator can choose one of four alternative login banners to be displayed. The four alternative banners cannot be modified. A Custom banner (default) can also be defined. The Main Page Banner is blank and can be defined.

  • Page 751: Non-Modifiable Banner Text

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Non-Modifiable Banner Text Sample 1 Banner You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only. By using this IS (which includes any device attached to this IS), you consent to the following conditions: −...

  • Page 752: Sample 4 Banner

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Sample 4 Banner This computer system including all related equipment, network devices (specifically including Internet access), is provided only for authorized use. All computer systems may be monitored for all lawful purposes, including ensuring that their use is...
  • Page 753 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Customize the banners by modifying the following fields: Banner Configuration Description Restore Default Field Check Box Text Field Button Login Page Edit the text in this field to meet Banner local requirements: Select or clear the •...

  • Page 754: Banner Display

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage. The default text is that required in Ultra Secure Mode. The user must acknowledge that the information was read...

  • Page 755: Main Screen Banner

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Main Screen Banner The Main Screen banner is displayed at the bottom of the screen: When the Collaboration Server is configured to work in Ultra Secure Mode, such as the Maximum Security environment, the display banner includes the following default text: THIS IS A DOD SYSTEM AND IS SUBJECT TO MONITORING, UNAUTHORIZED USE MAY SUBJECT YOU TO ADMINISTRATIVE ACTION OR CRIMINAL PROSECUTION AND PENALTIES.

  • Page 756: Software Management

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Software Management The Software Management menu is used to backup and restore the Collaboration Server's configuration files and to download MCU software. Backup and Restore Guidelines ● Direct access to the Collaboration Server file system is disabled in both Ultra Secure Mode and standard security mode.
  • Page 757 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click the Browse button. The Browse To File dialog box opens. 3 Select the Backup Directory Path and then click Backup. When the Collaboration Server system backs up the current configuration, if any changes occur immediately or during the request, then additional changes are not registered.

  • Page 758: Ping The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Ping the Collaboration Server The Ping administration tool enables the Collaboration Server Signaling Host to test network connectivity by Pinging IP addresses. Guidelines ● The IP addressing mode can be either IPv4 or IPv6.

  • Page 759: Notification Settings

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Notification Settings The Collaboration Server can display notifications when: ● A new Collaboration Server user connects to the MCU. ● A new conference is started. ● Not all defined participants are connected to the conference or when a single participant is connected.
  • Page 760 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Notification Settings Parameters (Continued) Field Description Conference Not Full The conference is not full and additional participants are defined for the conference. Welcome Message A welcome message after user/administrator logon. Active Alarms Update Updates you of any new alarm that occurred.

  • Page 761: Logger Diagnostic Files

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created.
  • Page 762 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Date and Time of first message ● Date and Time of last message ● File size ● Special information about the data, such as Startup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log File name format: ●...

  • Page 763: Information Collector

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Click the Retrieve Files button. The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files.

  • Page 764: Ultra Secure Mode

    RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Ultra Secure Mode The Information Collector logs information from the Collaboration Server’s Network Intrusion Detection...
  • Page 765 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Information Collector - Ultra Secure Mode Polycom®, Inc.

  • Page 766: Step 2: Saving The Compressed File

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the From Date and Until Date fields, use the arrow keys to define the date range of the data files to be included in the compressed file. 3 In the From Time and Until Time fields, use the arrow keys to define the time range of the data files to be included in the compressed file.

  • Page 767: Auditor Files

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Event Auditor enables administrators and auditors to analyze configuration changes and unusual or malicious activities in the Collaboration Server system. Auditor operates in real time, recording all administration activities and login attempts from the following Collaboration Server modules: ●...
  • Page 768 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Auditor Files dialog box is displayed. The Auditor Files dialogue box displays a file list containing the following file information:  Name  Size (Bytes)  First Message – date and time of the first audit event in the file ...

  • Page 769: Auditor File Viewer

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Click Retrieve Files. The selected files are copied to the selected directory on the workstation. To open the file in the Auditor File Viewer: ● Double-click the file. Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File.
  • Page 770 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. The following fields are displayed for each event: Auditor Event Columns Field Description Event ID The sequence number of the event generated by the Collaboration Server.
  • Page 771 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Auditor Event Columns (Continued) Field Description IP Address (Workstation) The IP address of the workstation used to send the request that triggered the event. Event Type Auditor events can be triggered by: •...

  • Page 772: Audit Events

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Audit Events Alerts and Faults Alerts and Faults that are recorded by the Auditor. Alerts and Faults recorded by the Auditor Event Attempt to exceed the maximum number of management session per user Attempt to exceed the maximum number of management sessions per system Central Signaling indicating Recovery status.

  • Page 773: Transactions

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Alerts and Faults recorded by the Auditor (Continued) Event Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled. System Configuration modified.
  • Page 774 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Transactions recorded by the Auditor (Continued) Transaction TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE:UPDATE_ISDN_SERVICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE Polycom®, Inc.

  • Page 775: Activex Bypass

    Installing ActiveX To install ActiveX components on all workstations in the network: 1 Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings. 2 Create a text file to be used during the installation containing the IP addresses of all the Collaboration Server systems (both control unit and Shelf Management IP addresses) that each workstation in the network is to connect to.

  • Page 776: Resetting The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Resetting the Collaboration Server System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click the Hardware Monitor button.

  • Page 777: Modifying System Flags

    The System Flags dialog box opens. 2 In the flags listed in the MCMS_PARAMETERS_USER Flags MCMS_PARAMETERS_USER tab, the table can be modified. 3 To modify a flag value, double-click or select the flag and click the Edit Flag button. Polycom®, Inc.
  • Page 778 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box. 6 Repeat steps 2–4 to modify additional flags. 7 Click OK to close the System Flags dialog box.
  • Page 779 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description BONDING_CHANNEL_DELAY Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. (ISDN) When connecting a bonding group, this is the delay (number of 1/100 seconds) between dialing attempts to connect sequential channels.
  • Page 780 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description CPU_TCP_KEEP_ALIVE_TIME_ This flag indicates when to send the first KeepAlive indication to check SECONDS the TCP connection. Default value: 7200 second (120 minutes) Range: 600-18000 seconds When there are NAT problems, this default may be too long and the TCP connection is lost.
  • Page 781 It can also be used to enable the definition of conference duration that is shorter than is 11 minutes for the RealPresence Collaboration Server (RMX) 1500 and 20 minutes for the RealPresence Collaboration Server (RMX) 2000/4000. Default: YES Note: If this flag is set to: •...
  • Page 782 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description FORCE_CIF_PORT_ALLOCATIO Sets the MCU to allocate one CIF video resource to an endpoint, regardless of the resolution determined by the Conference Profile parameters. You can specify the endpoint types for which resource allocation can be forced to CIF resource, enabling other types of endpoints to use higher resolutions in the same conference.
  • Page 783 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description HIDE_SITE_NAMES From version 7.6.1, in MPMx Card Configuration Mode, this flag has been replaced by the Enable Site Names option in the Conference Profile - Site Names dialog box. It allows you to enable or disable the display of site names in conferences per conference.
  • Page 784 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description ISDN_RESOURCE_POLICY Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. (ISDN) The flag value determines how the ISDN B-channels within configured spans are allocated. The robustness of the ISDN network can be improved by allocating channels evenly (load balancing) among the spans, minimizing the effect of channel loss resulting from the malfunction of a single span.
  • Page 785 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description ITP_CROPPING If the conference is set to TelePresence mode, cropping of the image is done according to this flag value: • ITP (default) - Cropping is done as follows:  Left/right sides: no cropping ...
  • Page 786 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 –...
  • Page 787 Range: 1 - 4 Default: 2 Note: In Version 7.7, if a Polycom DMA system is installed in your environment, you must change the value of this flag to 4 to maintain the compatibility between the Collaboration Server and the DMA.
  • Page 788 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description MAX_NUMBER_OF_MANAGEM Defines the maximum number of concurrent management sessions ENT_SESSIONS_PER_USER (http and https connections) per user. Value: 4 - 80 Default: 10 (20 in Ultra Secure Mode) MAX_PASSWORD_REPEAPED_ Allows the administrator to configure the maximum number of CHAR consecutive repeating characters to be allowed in a user password.
  • Page 789 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description MS_ENVIRONMENT If YES, sets the Collaboration Server SIP environment to integrate with Microsoft OCS solution. Default: NO MULTIPLE_SERVICES Determines whether the Multiple Services option is be activated once the appropriate license is installed.
  • Page 790 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description NUMERIC_CHAIR_PASS_MIN_L Defines the minimum length required for the Chairperson password. Value: 0-16 • Default: 0 - (Standard Security Mode) this rule is not enforced. However this rules cannot be disabled when the Collaboration Server is in Ultra Secure Mode.
  • Page 791 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description NUMERIC_CONF_PASS_MIN_L Defines the minimum length required for the Conference password. Value: 0-16 Default: • 0 - (Standard Security Mode) this rule is not enforced. However this rules cannot be disabled when the Collaboration Server is in Ultra Secure Mode.
  • Page 792 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description RMX2000_RTM_LAN This flag is used after installation on and RTM-LAN card to activate the card. The flag must be set to YES. (RealPresence Collaboration Server (RMX) 2000 only.) RRQ_WITHOUT_GRQ To enable registration, some gatekeepers require sending first RRQ and not GRQ.
  • Page 793 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description SYSTEM_BROADCAST_VOLUM This value is used when the system flag FORCE_SYSTEM_BROADCAST_VOLUME is set to YES. Determines the default audio level with which the participants connects and sends audio to the conference. The volume scale is from 1 to 10, where 1 is the weakest and 10 is the strongest.

  • Page 794: Manually Adding And Deleting System Flags

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description USE_GK_PREFIX_FOR_PSTN_ When set to YES the Gatekeeper Prefix is included in the DTMF input CALLS string enabling PSTN participants to use the same input string when connecting to an Collaboration Server whether the Collaboration Server is a standalone MCU or part of a DMA solution deployment.
  • Page 795 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close the System Flags dialog box. For flag changes (including deletion) to take effect, reset the MCU. For more information see Resetting the Collaboration Server.
  • Page 796 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description ACCEPT_VOIP_DTMF_TYPE Defines the type of DTMF tones (inband) or digits (outband) that the Collaboration Server will accept in VOIP calls. Range: • 0 - Auto (default): Inband or outband DTMF tones/digits are accepted depending on the endpoint's current setting.
  • Page 797 This flag is used to control the system behavior in an environment OR_LYNC where some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
  • Page 798 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description BONDING_NUM_CHANNELS_IN Applicable to the RealPresence Collaboration Server _GROUP (RMX) 1500/2000/4000 only. (ISDN) The number of channels in the bonding group to be connected before dialing the next sequential channel.
  • Page 799 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description CP_REGARD_TO_INCOMING_S For use in the Avaya Environment. ETUP_RATE If set to YES, the RealPresence Collaboration Server calculates the line rate for incoming calls in CP conferences, according to the line rate which is declared by the endpoint in the H.225 setup message.
  • Page 800 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description DELAY_BETWEEN_H320_DIAL_ Applicable to the RealPresence Collaboration Server OUT_PARTY (RMX) 1500/2000/4000 only. (ISDN) The delay in milliseconds that the MCU waits when connecting dial out ISDN and PSTN participants.
  • Page 801 When set to NO (default), Closed Captions are disabled. When set to YES, Closed Captions are enabled. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+. When set to NO, disables this feature for all conferences and participants. ENABLE_FLOW_CONTROL_REI...
  • Page 802 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description ENABLE_MCCF Enables or disables the support of External IVR Services via the MCCF-IVR package is enabled. In Ultra Secure Mode and in secured environments where the External IVR Services via the MCCF-IVR package is not required and unused ports should be closed, this flag should be set to NO.
  • Page 803 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description ENABLE_SIRENLPR_SIP_ENCR Enables the SirenLPR audio algorithm when using encryption with the YPTION SIP protocol. Range: YES / NO Default: NO ENABLE_TC_PACKAGE Enables or disables Network Traffic Control.
  • Page 804 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description EXTERNAL_DB_IP Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. The IP address of the external database server, if one is used. Default: 0.0.0.0 EXTERNAL_DB_LOGIN Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only.
  • Page 805 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description FORCE_AUDIO_CODEC_FOR_ This flag is used to force the use of a specific Audio algorithm when a MS_SINGLE_CORE Microsoft Office Communicator R2 or Lync Client is hosted on a workstation with a single core processor.
  • Page 806 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description G728_ISDN Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. Enables or disables declaration of G.728 Audio Algorithm capabilities in ISDN calls. Range: YES / NO...
  • Page 807 YES will adjust the line rate of HD Video Switching conferences run on the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 from 1920Kbps to 18432, 100bits/sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
  • Page 808 Conference Profile (provided that the appropriate License is installed). LAN_REDUNDANCY Enables Local Area Network port redundancy on RealPresence Collaboration Server (RMX) 2000/4000 RTM LAN Card and RealPresence Collaboration Server (RMX) 1500 LAN ports on the RTM IP 1500. Default: NO Range: YES / NO...
  • Page 809 YES will adjust the line rate of HD Video Switching conferences run on the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 from 1920Kbps to 17897, 100bits/sec to match the actual rate of the HD Video Switching conference running on the MGC.
  • Page 810 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description MS_CAC_AUDIO_MIN_BR The minimum bit rate for audio using the Microsoft CAC (Call Admission Control) protocol. When the bit rate is lower than the MS_CAC_AUDIO_MIN_BR, the call is not connected.
  • Page 811 Flag Description NUM_OF_PCM_IN_MPMX In Collaboration Server 1500/2000/4000 systems with MPMx cards, sets the maximum number of PCM sessions. The default value of this flag is set according to the SVC license: 1 - If SVC is enabled in the license (the only possible value).
  • Page 812 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description PRESERVE_ICE_CHANNEL_IN_ When set to NO (default), local the ICE channel is closed after applying CASE_OF_LOCAL_MODE CAC bandwidth management when Call Admission Control is enabled in the local network.
  • Page 813 MLPP (Multi Level Precedence Preemption). Possible values: YES/NO Default: No REMOVE_H323_EPC_CAP_TO_ Used to disable EPC protocol. Use of Polycom’s proprietary protocol, NON_POLYCOM_VENDOR High Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO...
  • Page 814 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description RFC2833_DTMF Controls the receipt of in-band and out-of-band DTMF Codes. When set to: • YES The RMX will receive DTMF Codes sent in-band. • NO The RMX receive DTMF Codes sent out-of-band.
  • Page 815 The system flag must be added and set to NO when Siemens phones (Openstage and ODC WE) are used in the environment as they do not support SRTP with MKI. • Polycom endpoints function normally regardless of the setting of this flag. Default: YES SEND_WIDE_RES_TO_IP When set to YES (default), the Collaboration Server sends wide screen resolution to IP endpoints.
  • Page 816 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description SEND_WIDE_RES_TO_ISDN When set to YES, the Collaboration Server sends wide screen resolution to ISDN endpoints. When set to NO (default), the Collaboration Server does not send wide screen resolution to ISDN endpoints.
  • Page 817 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description SET_DTMF_SOURCE_DIFF_IN_ If the ACCEPT_VOIP_DTMF_TYPE flag is set to 0 (Auto) this flag determines the interval, in seconds after which the Collaboration Server will accept both DTMF tones (inband) and digits (outband).
  • Page 818 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description SIP_FORMAT_GW_HEADERS_F Controls whether the RMX adds special gateway prefix and postfix OR_REDCOM characters to the user portion of the SIP URI expressed in the “From”...
  • Page 819 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description SUPPORT_HIGH Enables or disables the support of High Profile video protocol for ISDN _PROFILE_WITH_ISDN participants in CP conferences. This flag is specific to CP conferences and has no effect on VSW conferences.

  • Page 820: Manually Adding Flags To The Cs_Module_Parameters Tab

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added, Modified, Deleted System Flags Flag Description VSW_RATE_TOLERANCE_PER Determines the percentage of bandwidth that can be deducted from ECENT the required bandwidth to allow participants to connect to the conference. For example, a value of 20 will allow a participant to connect to the...
  • Page 821 Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.

  • Page 822: Deleting A Flag

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Manually Added CS_MODULE_PARAMETERS System Flags Flag Description SIP_TIMERS_SET_IND SIP Timer type timeout settings according to standard or proprietary protocol. Possible values are: 0 - Default 1 - SIP Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
  • Page 823 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Default Auto Layouts PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X2 CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P5 CP_LAYOUT_1P2VER CP_LAYOUT_1P7 CP_LAYOUT_2X2 CP_LAYOUT_1P7 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P7 CP_LAYOUT_1P3VER CP_LAYOUT_2P8 CP_LAYOUT_1P4HOR...

  • Page 824: Legacy_Ep_Content_Default_Layout Flag Values

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Example: The following table illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. Example of Predefined Auto Layouts...

  • Page 825: Cs_Enable_Epc Flag

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Legacy Endpoint Content Default Layout Flag Values Layout Flag Value CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 CS_ENABLE_EPC Flag Endpoints that support People+Content may require a different signaling (for example, FX endpoints). For these endpoints, manually add the flag CS_ENABLE_EPC with the value YES (default value is NO) to the CS_MODULE_PARAMETERS tab.

  • Page 826: Enabling The Automatic Generation Of Passwords

    Reservations, and Meeting Rooms will not change and they can be activated using the existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords...
  • Page 827 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Flag Description NUMERIC_CONF_PASS_MIN_LEN Enter the minimum number of characters required for conference passwords. Possible values: 0 – 16. 0 (default in non-secured mode) means no minimum length. However this setting cannot be applied when the Collaboration Server is in Ultra Secure Mode.

  • Page 828: Flags Specific To Maximum Security Environments - Ultra Secure Mode

    Ultra Secure Mode Flag WARNING: Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured.

  • Page 829: Enabling Ultra Secure Mode

    Ultra Secure Mode WARNING: Once Ultra Secure Mode is enabled it can only be disabled by performing a Restore to Factory Defaults. In addition, to implement a Maximum Security Environment, other Polycom products on the network must be similarly configured.
  • Page 830 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  When upgrading from a version that used the JITC_MODE System Flag, the system will automatically create an ULTRA_SECURE_MODE System Flag and set it to the same value as that of the JITC_MODE flag before the upgrade. The system will then delete the JITC_MODE System Flag.

  • Page 831: System Flags Affected By Ultra Secure Mode

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 In the New Value field, enter the flag’s new value - YES or NO. 4 Click OK to close the Update Flag dialog box. 5 Click OK to close the System Flags dialog box.
  • Page 832 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ULTRA_SECURE_MODE Flag Value – Effect on System Flags ULTRA_SECURE_MODE = Flag Range Default Range Default SESSION_TIMOUT_IN_MINUTES 1-999 0-999 USER_LOCKOUT YES/ YES/ USER_LOCKOUT_DURATION_IN_MINUTES 0-480 0-480 USER_LOCKOUT_WINDOW_IN_MINUTES 0-45000 0-45000 User Management DISABLE_INACTIVE_USER 1-90 0-90 Strong Passwords...

  • Page 833: Certificate Management

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Certificate Management (PKI) Public Key Infrastructure PKI (Public Key Infrastructure) is a set of tools and policies deployed to enhance the security of data communications between networking entities. The implementation of PKI on the Collaboration Server has been enhanced to ensure that all networked...

  • Page 834: Adding Certificates To The Certificate Repository

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The following diagram illustrates the certificate exchange during the TLS connection procedure. Adding Certificates to the Certificate Repository To access the Certification Repository: ● In the Collaboration Server Web Client, click Setup > RMX Secured Communication >...

  • Page 835: Trusted Certificates

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Double-clicking on a certificate in any if the displayed lists, displays the certificate’s properties: Trusted Certificates By clicking the column headers the Trusted Certificates can be sorted by: ● Issued To ● Issued By ●...
  • Page 836 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Send Certificate dialog box is displayed. 2 Send the certificate to the Collaboration Server. Two options are available for sending the certificate to the Collaboration Server:  Paste Certificate and Send Certificate Use this option if the certificate has been received from the Certification Authority in text format.
  • Page 837 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide c Enter the certificate file name in the Install File field or click the Browse button. The Open file dialog box is displayed. The files are filtered according to the file type selected in Step b.

  • Page 838: Personal Certificates

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Personal Certificates Default Management and Default IP Network Service certificates can be viewed in the Personal Certificates dialog box. They are listed alongside the service to which they are attached. By clicking the column headers the Trusted Certificates can be sorted by: ●...
  • Page 839 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 Optional. If CSR was selected as the Certificate Method: a Click Create Certificate Request. The Create Certificate Request dialog box is displayed with the Common Name field filled in. b Complete the Certificate Request fields.

  • Page 840: Certificate Validation

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide  General - <Error message from the SSL library>. Certificate Validation The credentials of each certificate received from a networked peer are verified against a repository of trusted certificates. Each networked entity contains a repository of trusted certificates. The digital signature of the certificate’s issuing authority is checked along with the certificate’s expiration date.

  • Page 841: Crl (Certificate Revocation List)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide If the Secured Communication option is unchecked in the Management Network - Security dialog box all Certificate Validation and Revocation fields are disabled. CRL (Certificate Revocation List) A CRL contains a summary of the installed Certificate Revocation Lists.
  • Page 842 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Install File dialog box is displayed. 2 Select the Certificate File Format: PEM or DER. 3 Enter the certificate file name in the Install File field or click the Browse button. The Open file dialog box is displayed. The files are filtered according to the file type selected in Step b.

  • Page 843: Removing A Crl

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 6 Click the OK button. 7 Login to the Collaboration Server to proceed with further management tasks CRLs added to the Certification Repository are not automatically activated. They remain in the CRL List until the Activate Certificate button is clicked, at which time all CRLs in the list are activated simultaneously.
  • Page 844 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Revocation Method One of three Certificate Revocation Methods can be selected: ● NONE (Default) - Certificate Revocation is not implemented. ● CRL - Requires at least one CRL file be installed, failing which an error message, At least one CRL should be installed, is displayed.

  • Page 845: Self-Signed Certificate

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Self-signed Certificate In compliance with UC APL requirements, PKI Self-signed Certificates are supported for the both the Default Management and IP Network Services. A mixture of Self-signed and CA-signed Certificates is supported, however a CA-signed certificate will always override a Self-signed Certificate.

  • Page 846: Sip Tcp Keep-Alive

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Self-signed Certificates are indicated in the Certification Repository - Issued By field. SIP TCP Keep-Alive In compliance with UC APL requirements, the NAT Keep Alive method has been enhanced according to IETF RFC 5626 and For a full description of Keep Alive see IETF RFC 5626 and IETF RFC 6223.

  • Page 847: Keep Alive Frequency

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide System Flags - SIP_TCP_KEEPALIVE_TYPE / BEHAVIOR Flag Possible Flag Values SIP_TCP_KEEPALIVE_TYPE RFC6223 • Behavior is the same as for RFC5626 with the following differences:  In the SIP Header, the Via Header “keep” is mandatory.

  • Page 848: User And Connection Management

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide User and Connection Management Chairperson and Auditor user Authorization Levels are not supported in Ultra Secure Mode. In Ultra Secure Mode (ULTRA_SECURE_MODE=YES), Users can be automatically disabled or locked out by the system when they do not log into the Collaboration Server application for a predefined period or if their login session does not meet Enhanced Security requirements.

  • Page 849: Disabling/Enabling Users

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● The SUPPORT user type is not allowed. If it exists, this user type is removed when the ULTRA_SECURE_MODE is set to YES and the system is restarted. The Audit files can be retrieved by the Administrator User.

  • Page 850: Password Length

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Administrators can change passwords for users and other administrators. When changing passwords for him/herself, other administrators or other users, the administrator is required to enter his/her own administrator’s password. Strong Passwords rules are enforced according to the settings of the various Strong Passwords flags as described in 5-37 ULTRA_SECURE_MODE Flag Value –...

  • Page 851: Implementing Password Re-Use / History Rules

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Implementing Password Re-Use / History Rules Users are prevented from re-using previous passwords by keeping a list of previous passwords. If a password is recorded in the list, it cannot be re-used. The list is cyclic, with the most recently recorded password causing the deletion of the oldest recorded password.

  • Page 852: Defining Password Change Frequency

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Defining Password Change Frequency The frequency with which a user can change a password is determined by the value of the MIN_PWD_CHANGE_FREQUENCY_IN_DAYS System Flag. The value of the flag is the number of days that users must retain a password.

  • Page 853: User Login Record

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide A system reset does not reset the Login attempts counter. The time period during which the three consecutive Login failures occur is determined by the value of the USER_LOCKOUT_WINDOW_IN_MINUTES System Flag. A flag value of 0 means that three consecutive Login failures in any time period will result in User Lockout.

  • Page 854: Sessions Per User

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Any attempt to exceed the maximum number of management sessions per system results in the display of an error message: Maximum number of permitted user connections has been exceeded. New connection is denied.

  • Page 855: Guidelines For Customizing The Login Page Banner

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The administrator can choose one of four alternative login banners to be displayed. The four alternative banners cannot be modified. A Custom banner (default) can also be defined. The Main Page Banner is blank and can be defined.

  • Page 856: Sample 2 Banner

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide By using this IS (which includes any device attached to this IS), you consent to the following conditions: − The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network...

  • Page 857: Customizing Banners

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Sample 4 Banner This computer system including all related equipment, network devices (specifically including Internet access), is provided only for authorized use. All computer systems may be monitored for all lawful purposes, including ensuring that their use is...
  • Page 858 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Banner Configuration Description Restore Default Field Check Box Text Field Button Login Page Edit the text in this field to meet Banner local requirements: Select or clear the • Banner content is multilingual...

  • Page 859: Login Screen Banner

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage. The default text is that required in Ultra Secure Mode. The user must acknowledge that the information was...

  • Page 860: Securing An External Database

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: When the Collaboration Server is configured to work in Ultra Secure Mode, such as the Maximum Security...

  • Page 861: Ms Active Directory Integration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MS Active Directory Integration It is possible to configure direct interaction between the Collaboration Server and Microsoft Active Directory for Authentication and Authorization of Management Network users. The following diagram shows a typical user authentication sequence between a User, Collaboration Server and Active Directory.

  • Page 862: Enabling Active Directory Integration

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Guidelines ● The Collaboration Server maintains a local record of:  Audit Events – users that generate these events are marked as being either internal or external.  Successful user logins  Failed user login attempts ●...
  • Page 863 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Directory Services - Configuration dialog box is displayed. 2 Modify the following fields. Directory Services - Configuration Field Description Connect to the Select this check box to enable or disable the Active Directory feature.

  • Page 864: Using The Usb Port

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Directory Services - Role Mapping dialog box is displayed. Each of the Collaboration Server user types: Administrator, Administrator Read-Only, Auditor, Operator and Chairperson can be mapped to only one Active Directory Group or Role according to the customer’s specific implementation.

  • Page 865: Mlpp (Multi Level Precedence And Preemption)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide For a full description of this procedure see the Polycom® RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Deployment Guide for Maximum Security Environments, Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port MLPP (Multi Level Precedence and Preemption)

  • Page 866: Enabling Precedence

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling Precedence Precedence is disabled by default. It is enabled by using the Setup > Precedence Settings menu to display the Precedence Settings dialog box. Precedence is enabled by selecting the Use Precedence check box.
  • Page 867 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Precedence Domain and Resource Priority - DSCP Default Values DSCP Value Resource Precedence Level Priority Audio Video FLASH-OVERRIDE 33 (0x21) 33 (0x21) FLASH 35 (0x23) 35 (0x23) IMMEDIATE 37 (0x25) 37 (0x25) PRIORITY...
  • Page 868 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Example - Call Acceptance by System Flag Value and Precedence Domain Matching Call Acceptance Flag Value: Precedence Domain REJECT_INCORRECT_PRECEDENCE_DOMAIN_NAME Incoming SIP Message NO (Default) UC.00001 UC.00002 Call Accepted UC-00000 UC-00000 Call Accepted UC-00000...

  • Page 869: Dial-Out Calls

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Dial-out calls For Dial-out calls, the SIP Message header information for the Precedence Domain and Resource Priority (r-priority) of the call is configurable. Additional fields in the Participant’s Properties - Advanced and Participant’s Address Book - Advanced dialog box are used to modify these parameters: ●...

  • Page 870: Configuring And Modifying Precedence Domains And Dscp Values

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Configuring and Modifying Precedence Domains and DSCP Values The Precedence Domains and DSCP values for each Precedence Domain can be configured and modified per MCU. To configure Precedence Settings: 1 On the RMX menu, click Setup > Precedence Settings The Precedence Settings dialog box is displayed.

  • Page 871: System Flags

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Precedence Settings - Domains, Levels and DSCP Values Field Description Level r-priority, Audio DSCP and Video DSCP values can be modified for each of the six Precedence Levels: • ROUTINE • PRIORITY •...

  • Page 872: Ieee 802.1X Authentication

    IEEE 802.11 standard, support for 802.1X Authentication has been included in this version. 802.1X Authentication requires that the RMX registers with a 802.1X Authentication Server and is supported on RMX 1500/2000/4000 The authentication protocol is applied to each the following Network Interface Controllers (NICs): ●...

  • Page 873: Enabling And Configuring 802.1X Authentication

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling and Configuring 802.1X Authentication 802.1X Authentication for each NIC is enabled or disabled in the Setup > Ethernet Settings dialog box. The following additional table columns are used to modify these parameters: ●...

  • Page 874: System Flags

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling 802.1X Authentication can result in the RMX being disconnected from the network and a warning message is displayed: System Flags The following system flags are used to manage the 802.1X Authentication process. They must be manually added to system.cfg if their default values need to be modified.

  • Page 875: Disabling 802.1X Authentication

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disabling 802.1X Authentication Switching to http mode from https mode by inserting a USB key containing a file named RestoreFactorySecurityDefaults.txt into the RTM-IP USB port disables 802.1X functionality Ethernet Monitoring 802.1x Status is displayed in the Hardware Monitor - LAN List.

  • Page 876: Enabling, Disabling And Modifying The White List

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Changes to the White List are written to the Auditor Event File. ● Alterations to the White List do not require a system reset. Enabling, Disabling and Modifying the White List The use of White List in the environment can be enabled or disabled in the Management Network Service - White List dialog box.
  • Page 877 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide IP Address Modes IP Address Modes Workstation / Device IPv4 IPv4 IPv4 & IPv6 IPv6 IPv6 IPv4 & IPv6 IPv4 IPv4 & IPv6 IPv6 IPv4 & IPv6  If the system changes its IP addressing mode (e.g. from IPv4 only to both IPv4 &6) while the White List is enabled, the White List is disabled and a message, White list has been disabled please reconfigure, is displayed.

  • Page 878: Alternative Network Address Types (Anat)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Alternative Network Address Types (ANAT) In compliance with UC_APL_NET_0007 Alternative Network Address Types (ANAT) is supported. When the RMX is configured for IPv4 and IPv6 Addressing, the addition of the sdp-anat option tag in the SIP Require and SIP Supported headers allows a mixture of IPv4 and IPv6 addressing to be specified by the Session Description Protocol (SDP).

  • Page 879: Bfcp Over Udp – As-Sip Content

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ANAT_IP_PROTOCOL System Flag Values for Dial in Dial out Value Behavior - Dial in and Dial out PREFER_IPv6 sdp-anat appears in SIP headers. Dial in: IPv6 is the IP Version preference Dial out: IPv6 is advertised first.
  • Page 880 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Once Content has been initiated by one of the endpoints, the Content channel will be opened to all endpoints and remain open even if the Content sharing endpoint stops sharing Content. Polycom®, Inc.

  • Page 881: Enabling As-Sip Content

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Enabling AS-SIP Content AS-SIP Content is enabled in the New Profile / Profile Properties - Video Quality tab. When the AS-SIP Content check box is selected the following are automatically enabled and cannot be disabled: ●...

  • Page 882: Internet Control Message Protocol (Icmp)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Internet Control Message Protocol (ICMP) ICMP (Internet Control Message Protocol) is used to send messages between networked entities. It is typically used to send and receive information concerning: ● Communications errors in network applications ●...

  • Page 883: Password Encryption

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide ● Default:  Ultra Secure Mode: NO - Destination Unreachable Message is never sent.  Default Security Mode: YES - Destination Unreachable Message is sent when needed. Modifying the flag values To modify the System Flags values, the flags must first be manually added to system.cfg.
  • Page 884 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Version Change - Password and Certificate Compatibility Behavior Version Change Passwords Certificates Upgrade On user login: The new version accepts certificates issued with SHA-1 hashing. from old version • All new-user passwords are hashed and to new version saved using SHA-256.

  • Page 885: Non-Hashed Passwords

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Non-hashed Passwords All non-hashed passwords are stored encrypted as set out in Table 5-54. Non-hashed Passwords - Encryption Previous From Connection Storage type Versions Version 8.1 SNMPv3 Community permissions which are not Non encrypted...

  • Page 886: Media Encryption And Authentication

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Self-signed Certificate - Creation Field Value Issuer / Issued To Service Host Name Both the Issuer and Issued To fields have the same values. CN = host name of the service name DC = Polycom...
  • Page 887 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Privacy Protocols - Flag Settings Authentication Tag Length SRTP_SRTCP_HMAC_SHA_LE Negotiation Protocol NGH Flag Value RTCP AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32 80_32 First: 32 or 80 AES_CM_128_HMAC_SHA1_32 (Depending on negotiation Second: result) AES_CM_128_HMAC_SHA1_80 Polycom®, Inc.

  • Page 888: Viewing The Status Of The Hardware Components

    Running diagnostics and restarting the MCU can only be done via direct connection to the Shelf Management Server. For more information, see Diagnostic Mode (RealPresence Collaboration Server (RMX) 1500/2000/4000) When accessing the Shelf Management server, the content displayed will be available in English only.
  • Page 889 » In the Collaboration Server Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. RealPresence Collaboration Server (RMX) 1500/2000/4000 Hardware Monitor Pane In the Hardware Monitor, Slots 1 & 2 may sometimes appear as duplicates in the Slot list.

  • Page 890: Hw Monitor Pane Toolbar

    The properties displayed for the hardware components will vary according to the type of component viewed. These component properties can be grouped as follows: ● MCU Properties (RealPresence Collaboration Server (RMX) 1500) ● Card Properties (MPMx/MPMRx, CNTL, RTM IP, RTM ISDN)
  • Page 891 RMX 1500 Power Supply The Hardware Properties dialog box has the following structure: To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 1500, slot 0. The following information is displayed:...
  • Page 892 The chassis part number. The Part Number contains the letter A/B/C/D that represents the chassis type. Card Type The name of the hardware product or component, i.e. RMX 1500, Backplane. Chassis HW Version Indicates the MCU’s current chassis hardware version.
  • Page 893 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Click the Active Alarms tab to view alarms related to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the Collaboration Server by sensors.
  • Page 894 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired hardware component.Shown below is the Media card’s properties. The following information is displayed:...

  • Page 895: To View The Supporting Hardware Components Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Serial Number The Mezzanine A hardware component’s serial number. Card Part Number The part number of the Mezzanine A hardware component’s board. Mezzanine B Hardware The Mezzanine B hardware component’s version number.

  • Page 896: Fan Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Serial Number The Backplane’s serial number. Card Type The name of the hardware component for which information is being displayed, e.g. Backplane. Card Part Number The Backplane’s part number. Card MAC Address 1 The Backplane’s hardware address.

  • Page 897: Components

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Fan 3 Speed (rpm) Present speed of fan 3. LAN 1, LAN 2, LAN 3 Properties: The Collaboration Server unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
  • Page 898 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the MCU properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RealPresence Collaboration Server, slot 0. The following information is displayed: MCU Properties - General Info...
  • Page 899 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 1 Click the Active Alarms tab to view alarms related to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the Collaboration Server by sensors.
  • Page 900 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the card properties: I card. The mapping between the DSP IDs and the physical slots is as the following: • ID 1: Slot 0 (in the middle) • ID 2: Slot 1 (bottom) •...
  • Page 901 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the resource usage on a DSP card: 1 In the Hardware Monitor pane, double-click a desired DSP card. 2 The available chip list opens. You can find the following information: DSP Card Chip Properties...
  • Page 902 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Collaboration Server unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.

  • Page 903: Resetting The Rmx 1800 Dsp Cards

    DSP cards, if available. If no other DSP cards available, the impacted meeting media is lost and there may be few seconds’ pause in the meeting video. Only Polycom Support can reset DSP cards. For more information, contact your Polycom Support. Polycom®, Inc.

  • Page 904: Temperature Thresholds

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To reset a DSP card: 1 In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane appears. 2 Right-click a desired DSP card and select Rescue. 3 When asked “Are you sure you want to send the rescue command to the card?”, click Yes.

  • Page 905: Components

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Viewing the Properties of RealPresence Collaboration Server (RMX) 2000 Hardware Components The properties displayed for the hardware components will vary according to the type of component viewed. These component properties can be grouped as follows: ●...
  • Page 906 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: MCU Properties - General Info...
  • Page 907 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events; the entire log file must be saved.
  • Page 908 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Active Alarms dialog box displays fields that relate to faults and errors detected on the Collaboration Server by sensors. The Active Alarms dialog box is divided into two sections: HW Alarm List and SW Alarm List.
  • Page 909 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired hardware component. Shown below is the Media card’s properties. The following information is displayed:...

  • Page 910: To View The Supporting Hardware Components Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Mezzanine B Hardware Version: The hardware component’s version number. Serial Number: The hardware component’s serial number. Card Part Number: The part number of the HW component’s subboard. 2 Click the Event Log tab to view a log of events that was recorded by the system on the HW component.
  • Page 911 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Collaboration Server unit’s RTM IP properties provides the following information: RTM IP Properties - General Info Field Description HW Version The RTM IP’s current hardware version. SW Version The RTM IP’s current software version.
  • Page 912 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide FAN Properties: The Collaboration Server unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.

  • Page 913: Components

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The Collaboration Server unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
  • Page 914 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Hardware Properties dialog box has the following structure: To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 4000, slot 0. The following information is displayed:...
  • Page 915 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Part Number The chassis part number. The Part Number contains the letter A/B/C/D that represents the chassis type. Card Type The name of the hardware product or component, i.e. RMX 4000, Backplane.
  • Page 916 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 3 Click the Active Alarms tab to view alarms related to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the Collaboration Server by sensors.
  • Page 917 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for the desired hardware component. Shown below is the Media card’s properties. The following information is displayed:...

  • Page 918: To View The Supporting Hardware Components Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Mezzanine B Hardware Version: The hardware component’s version number. Serial Number:The hardware component’s serial number. Card Part Number: The part number of the HW component’s subboard. Mezzanine C Hardware Version: The hardware component’s version number.
  • Page 919 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RTM IP 4000 Properties The Collaboration Server unit’s RTM IP 4000 properties provides the following information: RTP IP 4000 Properties - General Info Field Description HW Version The RTM IP’s current hardware version.
  • Page 920 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Backplane Properties The Collaboration Server unit’s backplane properties provides the following information: Backplane Properties- General Info Field Description HW Version The Backplane’s current hardware version. SW Version The Backplane’s current software version. Serial Number The Backplane’s serial number.
  • Page 921 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide FAN Properties: The Collaboration Server unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.

  • Page 922: Diagnostic Mode (Realpresence Collaboration Server (Rmx) 1500/2000/4000)

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The Collaboration Server unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.

  • Page 923: Connecting To The Shelf Management Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Connecting to the Shelf Management Server: • To run Diagnostics you are required to Login with Administrator permissions. A user with Administrator permissions must be defined on the Collaboration Server. • When accessing the Shelf Management server, the content displayed will be available in English only.

  • Page 924: Performing Basic Mode Diagnostics

    (RMX) 2000 with MPMx cards. The Basic Mode for other Collaboration Servers with MPMrx cards are identical. • On the RealPresence Collaboration Server (RMX) 1500 fewer “slots” are used and the module naming conventions used on elements are different. 1 In the list pane tool bar, click the Basic Mode ( ) button.
  • Page 925 After login the following screen appears. The MPMx/MPMrx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”. 4 You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu.
  • Page 926 Estimated time to complete Basic Diagnostic tests. When the Collaboration Server enters “Diagnostics Mode”, the status MPMx/MPMrx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics” 6 The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane.
  • Page 927 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) 2000/4000 Diagnostics Tests & Monitoring Tests RealPresence Collaboration Server (RMX) 1500 Diagnostics Tests & Monitoring Tests 7 Select the Run all Tests box and then click Run Selected Tests.

  • Page 928: Performing Advanced Mode Diagnostics

    (RMX) 2000 with MPMRx cards. The Advanced Mode for other Collaboration Servers with MPMx card(s) are identical. • On the RealPresence Collaboration Server (RMX) 1500 fewer “slots” are used and the module naming conventions used on elements differ. • Before running Advanced Mode Diagnostic testing on the CNTL module, you must insert two formatted FAT32 USB keys in the two slots of the CNTL panel USB ports of the RealPresence Collaboration Server (RMX) 2000/4000.
  • Page 929 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 In the Reset Confirmation dialog box, click Yes. 3 The Collaboration Server resets. Re-enter the ShelfManager IP address in the browser and Login using an “Administrator” Login. Polycom®, Inc.
  • Page 930 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 4 The MPMx/MPMRx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”. 5 You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu.
  • Page 931 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide You can view Diagnostic Tests & Tests Monitoring by clicking the Diagnostics Tab. When you click the Advanced Mode the Collaboration Server enters a “Diagnostics Mode”. The Advanced Mode can be exited by pressing the yellow System Reset icon. The Collaboration Server then resets.
  • Page 932 6 When the Collaboration Server enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics”. You can run “Diagnostics” tests on an MPMx/MPMrx card by double clicking any one of the hardware components indicating “Diagnostics”...

  • Page 933: Diagnostics Monitoring

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Tests Selection - Additional Test Parameters Parameter Description Loop Test Enter the amount of times the test is to repeat itself in succession. Stop On Failure Stops tests upon a failure. Run All Test Runs all tests listed in the TestActive column for the hardware component.

  • Page 934: Mcu Monitor

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide MCU Monitor The MCU Monitor tab lists the status of all the cards that can be tested in Diagnostic Mode. Described below are the columns: Tests Monitoring - MCU Monitor Parameters Column Description Card The card’s slot number, i.e.

  • Page 935: Error Buffer

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Tests Monitoring - Card Monitor Parameters Column Description Unitid The test ID number Testname The name of the test Loop Indicates the number of times the test will repeat itself in succession. Pass Indicates the number of times the test passed successfully.

  • Page 936: Collaboration Server Rtm-Ip 1500/Rtm-Ip/Rtm Ip 4000 Card Properties

    The Hardware Monitor view is similar on any other Collaboration Server system. Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties To view the Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Properties: 1 In the Hardware Monitor pane, right-click the RTM IP entry and then select Properties.

  • Page 937: Cntl Card Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Right clicking on any Collaboration Server card will display the cards Properties. 2 Click Active Alarms. The RTM-IP is populated with 4 temperature sensors numbered: Sensor 14-17. The Sensor numbering and Temperature listings may vary on Collaboration Server systems depending on card’s Hardware Version and Software Version number.

  • Page 938: Mpmx Card Properties

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide RealPresence Collaboration Server (RMX) 2000 CNTL Temperature Sensors The Sensor numbering and Temperature listings may vary on Collaboration Server systems depending on card’s Hardware Version and Software Version number. The Collaboration Server Manager and RealPresence Collaboration Server Client software version can also affect the UI or change the look &...
  • Page 939 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 2 Click Active Alarms. RealPresence Collaboration Server (RMX) 2000 MPMx80 Properties The MPMx card has 7 temperature sensors numbered: 11-17, for example, when sensor 13 reaches 70 ° (degrees) Centigrade, it triggers an "Upper Major" event.

  • Page 940: Appendix A - Disconnection Causes

    The required control ports exceed the number of ports allocated to control data in fixed ports. H323 call close. No port left for videocont The required video content ports exceed the number of ports allocated to video content in fixed ports. Polycom®, Inc.
  • Page 941 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
  • Page 942 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Description H323 call closed. Local capability wasn't The endpoint did not accept the capabilities sent by the gatekeeper. accepted by remote H323 failure Internal error occurred. H323 call closed. Remote stop The endpoint stopped responding.
  • Page 943 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Description SIP client error 413 The endpoint sent a SIP Client Error 413 (Request Entity Too Large) response. The server is refusing to process a request because the request entity is larger than the server is willing or able to process.
  • Page 944 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Description SIP not found The endpoint was not found. The server has definitive information that the user does not exist at the domain specified in the Request-URI. SIP redirection 300 A SIP Redirection 300 (Multiple Choices) response was returned.

  • Page 945: Isdn Disconnection Causes

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Description SIP server error 505 The SIP server sent a SIP Server Error 505 (Version Not Supported) response. The server does not support, or refuses to support, the SIP protocol version that was used in the request.
  • Page 946 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Number Summary Description Call awarded and being The incoming call is being connected to a channel previously delivered in an Established established for similar calls. channel Pre-Emption The call has been pre-empted.
  • Page 947 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Number Summary Description Permanent Frame Mode A permanent frame mode connection is operational. This cause is part Connection Operational of a STATUS message. Temporary Failure Minor network malfunction. Initiate call again.
  • Page 948 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Number Summary Description Only Restricted Digital Unrestricted (64kb) bearer service has been requested but is not Information Bearer supported by the equipment sending this cause. Capability is Available (national use) Service or Option Not An unsupported service or unimplemented option has been requested.
  • Page 949 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Number Summary Description Message is Not Compatible An unexpected message or unrecognized message incompatible with with the Call State, or the the call state has been received Message Type is Non-Existent or Not...

  • Page 950: Appendix B - Active Alarms

    Cyclic File reaches a file retention time or file storage capacity limit, the user is alerted that log files need to be backed up. Bios version is not compatible with The current BIOS version is not compatible with Ultra Secure Mode Ultra Secure Mode. (ULTRA_SECURE_MODE=YES). Card configuration event Polycom®, Inc.
  • Page 951 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description Card failed to switch to Enhanced Card failure occurred when the system was set to Ultra Secure Mode Secure Mode (ULTRA_SECURE_MODE=YES). Card failure Possible reasons for the card failure: •...
  • Page 952 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description Could not complete RTM ISDN Card The RTM ISDN card cannot complete its startup procedure (usually after startup procedure system reset). Check the card slot and reset the card.
  • Page 953 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description eUserMsgCode_Cs_SipTLS_FailedTo LoadOrVerifyCertificateFiles eUserMsgCode_Cs_SipTLS_Registrat ionHandshakeFailure eUserMsgCode_Cs_SipTLS_Registrat ionServerNotResponding Event Mode Conferencing resources deficiency due to inappropriate license. Please install a new license External NTP servers failure The MCU could not connect to any of the defined NTP server for synchronization due to the remote server error or network error or configuration error.
  • Page 954 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description Failed to open Users list file Restore the MCU configuration or re-define the user. Failed to register with DNS server Check the DNS configuration. Failed to subscribe with the OCS,...
  • Page 955 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper. • Gatekeeper discovery state. - Check GK IP address (GUI, ping) •...
  • Page 956 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description Hot backup: Network issue Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the license is higher than the actual system resources.
  • Page 957 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description MPL startup failure. Management Management Network message was not received. Network configuration not received. Check the Switch card. Network interface is not configured. New interface need to be chosen...
  • Page 958 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description Power off Power Problem Level Critical Power Problem Level Major Product activation failure Assign a new activation key. Product Type mismatch. System is The user is alerted to a mismatch between the product type that is stored restarting.
  • Page 959 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description RTM ISDN card not found RTM ISDN card is missing. Install the RTM ISDN card. RTM ISDN card startup procedure The RTM ISDN card cannot complete its startup procedure (usually after error system reset).
  • Page 960 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description SIP TLS: Registration server not This alarm is displayed when the Collaboration Server does not receive a responding response from the OCS to the registration request in the expected time frame.
  • Page 961 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Active Alarms Alarm Code Alarm Description The Log file system is disabled because of high system CPU usage The MCCF channel is not connected The software contains patch(es) The software contains patch(es). The system has been configured for...

  • Page 962: Appendix C - Cdr Fields, Unformatted File

    Collaboration Server, whereas these fields are omitted from the formatted file. The following features are not supported with Collaboration Server 1800: • ISDN/PSTN connections • Video Switching Conferences • Gateway Calls Any reference to these features relates to the RealPresence® Collaboration Server 1500/2000/4000. Polycom®, Inc.

  • Page 963: The Conference Summary Record

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields :Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.

  • Page 964: Event Records

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description GMT Offset The time zone difference between Greenwich and the Collaboration Server’s physical location in hours and minutes. Together with the GMT Offset Sign field the GMT Offset field is used to define the Collaboration Server local time.

  • Page 965: Event Types

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
  • Page 966 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Code Event Name Description H323 CALL Information about the IP address of the participant. SETUP For more information about the fields, see Event fields for Event 15 - H323 CALL SETUP. H323 An H.323 participant connected to the conference.
  • Page 967 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Code Event Name Description PARTY CHAIR Participants connect to the conferences as standard participants and they are UPDATE designated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the appropriate DTM code.
  • Page 968 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Code Event Name Description OPERATOR The participant moved from an Entry Queue to the destination conference or MOVE PARTY between conferences. FROM For more information about the fields, see Event Fields for Events 107 and...
  • Page 969 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Code Event Name Description 2012 RESERVED Additional information about a DEFINED PARTICIPANT event. PARTICIPANT For more information about the fields, see Event Fields for Event 2011 - CONTINUE 2 DEFINED PARTICIPANT CONTINUE 2, Event 2012 - USER ADD...

  • Page 970: Event Specific Fields

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Code Event Name Description 11001 CONFERENCE Additional information about a CONFERENCE START event. This event START contains the Display Name. CONTINUE 10 For more information about the fields, see Event Fields for Event 11001 - CONFERENCE START CONTINUE This list only includes events that are supported by the Collaboration Server.
  • Page 971 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Line Rate The conference line rate, as follows: 0 - 64 kbps 6 - 384 kbps 12 - 1920 kbps 13 - 128 kbps 15 - 256 kbps 23 - 512 kbps...
  • Page 972 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 Field Description Audio Tones Not supported. Always contains the value 0. Alert Tone Not supported. Always contains the value 0. Talk Hold Time The minimum time that a speaker has to speak to become the video source.
  • Page 973 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Time Before First Note: This field is only relevant if the Auto Terminate option is enabled. Participant Joins Indicates the number of minutes that should elapse from the time the conference starts, without any participant connecting to the conference, before the conference is automatically terminated by the MCU.
  • Page 974 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Time Interval Note: This field is only relevant if Lecturer View Switching is enabled. The number of seconds a participant is to be displayed in the lecturer window before switching to the next participant.
  • Page 975 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Fields for Event 11001 - CONFERENCE START CONTINUE 10 Field Description Display Name The Display Name of the conference. Event Fields for Event 2 - CONFERENCE END Field Description Conference End Indicates the reason for the termination of the conference, as follows:...
  • Page 976 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Network Service The Network Service program, as follows: Program 0 - None 1 - ATT_SDN or NTI_PRIVATE 3 - ATT_MEGACOM or NTI_OUTWATS 4 - NTI FX 5 - NTI TIE TRUNK...
  • Page 977 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Called Participant The type of number called, as follows: Number Type 0 - Unknown, default 1 - International 2 - National 3 - Network specific 4 - Subscriber 6 - Abbreviated...
  • Page 978 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Participant Status The participant status, as follows:  Idle  Connected 2 - Disconnected 3 - Waiting for dial-in  Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a user ...
  • Page 979 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Fields for Event 7 - PARTICIPANT DISCONNECTED Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Call Disconnection The disconnection cause. For more information about possible values, see...
  • Page 980 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description T.120 Board ID Not supported. Always contains the value 0. T.120 Unit ID Not supported. Always contains the value 0. T.120 MCS Board Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported.
  • Page 981 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Default Number Note: This field is only relevant to ISDN/PSTN participants.
  • Page 982 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Fields for Events 2010, 2011, 2015 - DEFINED PARTICIPANT CONTINUE 1,USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323...
  • Page 983 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description H.323 Participant Note: This field is only relevant to IP participants. Alias Type/SIP For H.323 participants, the alias type, as follows: Participant Address 7 - E164 Type 8 - H.323 ID...
  • Page 984 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Min Rate The minimum line rate used by the participant. The data in this field should be ignored. For accurate rate information, see CDR event 31. Max Rate The maximum line rate achieved by the participant.
  • Page 985 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Secondary Cause Note: This field is only relevant if the Participant Status is Secondary. The cause for the secondary connection (not being able to connect the video channels), as follows: 0 - Default...
  • Page 986 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Default Number Note: This field is only relevant to ISDN/PSTN participants.
  • Page 987 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Broadcasting The broadcasting volume assigned to the participant. Volume The value is between 1 (lowest) and 10 (loudest). Each unit movement increases or decreases the volume by 3 dB. Undefined Indicates whether are not the participant is an undefined participant, as follows: Participant 0 - The participant is not an undefined participant.
  • Page 988 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1 Field Description Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted. 1 - The participant is encrypted.
  • Page 989 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Failure Type The type of DTMF failure, as follows: 2 - The participant did not enter the correct conference password. 6 - The participant did not enter the correct chairperson password.
  • Page 990 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Preferred Identity The identity the user sending the SIP message wishes to be used for the P-Asserted-Header field that the trusted element will insert. Event Fields for Event 30 - GATEKEEPER INFORMATION...
  • Page 991 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Event fields for Event 34 - PARTICIPANT MAXIMUM USAGE INFORMATION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Maximum Bit Rate The maximum bit rate used by the participant during the call.
  • Page 992 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Uplink Video a.Number of uplink streams Capabilities b.Video stream (multiple streams) i.Resolution width ii.resolution height iii.max frame rate iv.max line rate Audio Codec SAC, Other Secondary Cause Event Fields for Event 100 - USER TERMINATE CONFERENCE...
  • Page 993 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Party Name The name of the participant who was moved. Party ID The identification number of the participant who was moved, as assigned by the MCU. Destination Conf The name of the conference to which the participant was moved.
  • Page 994 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Voice Mode Indicates whether or not the participant is an Audio Only participant, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant...
  • Page 995 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description Net Interface Type The type of network interface between the participant and the MCU, as follows: 0 - ISDN 2 - H.323 5 - SIP H243 Password The H.243 password, or an empty field “” if there is no password.
  • Page 996 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Field Description H.323 Party Alias Note: This field is only relevant to IP participants. Type/SIP Party For H.323 participants, the alias type, as follows: Address Type 7 - E164 8 - H.323 ID...

  • Page 997: Disconnection Cause Values

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A: Appendix A - Disconnection Causes. Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure H323 call close.
  • Page 998 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Value Call Disconnection Cause H323 call close. Gatekeeper failure H323 call close. Gatekeeper reject ARQ H323 call close. No port left H323 call close. Gatekeeper DRQ H323 call close. No destination IP value H323 call close.
  • Page 999 RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Value Call Disconnection Cause SIP client error 402 SIP forbidden SIP not found SIP client error 405 SIP client error 406 SIP client error 407 SIP request timeout SIP client error 409 SIP gone...

  • Page 1000: Mgc Manager Events That Are Not Supported By The Collaboration Server

    RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide Value Call Disconnection Cause SIP global failure 603 SIP global failure 604 SIP global failure 606 MGC Manager Events that are not Supported by the Collaboration Server The following MGC Manager events are not supported by the Collaboration Server: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A.

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