Logger Diagnostic Files - Polycom RMX 1500 Administrator's Manual

Polycom RMX 1500/2000/4000 Administrator's Guide

Logger Diagnostic Files

The Logger utility is a troubleshooting tool that continually records MCU system messages
and saves them to files in the MCU hard drive. For each time interval defined in the system,
a different data file is created. The files may be retrieved from the hard drive for off-line
analysis and debugging purposes.
The Logger utility is activated at the MCU startup. The Logger is disabled when the MCU is
reset manually or when there is a problem with the Logger utility, e.g. errors on the hard
drive where files are saved. In such cases, data cannot be retrieved.
When the MCU is reset via the RMX, the files are saved on the MCU hard drive.
To access the Logger Diagnostic Files:
>> On the RMX menu, click Administration > Tools > Logger Diagnostic Files.
When retrieved, the log file name structure is as follows:
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File name structure:
Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log
19-90
The following tasks can be performed:
Table 19-28 Diagnostic File Button Options
Button
Refresh List
Select All
Browse
Retrieve Files
Sequence number (starting with 1)
Date and Time of first message
Date and Time of last message
File size
Special information about the data, such as Startup
Description
Refreshes the list and adds newly generated logger files.
Selects all the logger files listed.
Selects the destination folder for download.
Saves files to the destination folder.
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