Troubleshooting - Polycom RMX 1500 Administrator's Manual

Troubleshooting

Table 9 ICE Environment - RMX Active Alarms
Active Alarm Phase
ICE failure: Service
Service
credential
denied. A/V
Edge server
credentials
rejected by
the OCS.
• At the end of the installation and configuration process, to test the
solution and the integration with the OCS, create an ongoing
conference with two participants, one dial-in and one dial-out and
connect them to the conference.
• If the active Alarm "SIP TLS: Registration server not responding" is
displayed, stop and restart the OCS Pool Service.
• If the communication between the OCS and the RMX cannot be
established, one of the possible causes can be that the RMX FQDN
name is defined differently in the DNS, OCS and RMX. The name
must be defined identically in all three devices, and defined as type A
in the DNS. The definition of the RMX FQDN name in the DNS can
be tested by pinging it and receiving the RMX signaling IP from the
DNS in return.
• The communication between the OCS and the RMX can be checked in
the Logger files:
— SIP 401/407 reject messages indicate that the RMX is not
configured as Trusted in the OCS and must be configured
accordingly.
— SIP 404 reject indication indicates that the connection to the OCS
was established successfully.
Chapter H-Setting the RMX for Integration Into Microsoft Environment
Alarm Displayed When
This alarm indicates that
the OCS does not
configure with the.
Generated by the ICE
stack.
Troubleshooting
H-127