Polycom RMX 1500 Administrator's Manual
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Polycom RMX 1500 Administrator's Manual

Polycom RMX 1500 Administrator's Manual

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Polycom
RMX
1500/2000/4000
Administrator's Guide
Version
7.6 |
October 2011
|
DOC2652A

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Summary of Contents for Polycom RMX 1500

  • Page 1 ® ® Polycom 1500/2000/4000 Administrator’s Guide Version 7.6 | October 2011 DOC2652A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
  • Page 3 Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to Any repairs to this equipment must be carried out by Polycom the user's satisfaction. Inc. or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period.
  • Page 4 Regulatory Notices Singapore Certificate RMX 2000 complies with IDA standards G0916-07...

  • Page 5: Table Of Contents

    Modifying the Resolution Configuration in MPMx Card Configuration Mode ........................2-16 Video Switching ........................2-20 Guidelines ........................2-21 Enabling Video Switching ................... 2-21 Modifying the Video Switching Threshold Bit Rate ........2-21 Creating a Video Switching Profile ..............2-21 Polycom, Inc...
  • Page 6 Sending Content to Legacy Endpoints ..............2-31 Guidelines for Sending Content to Legacy Endpoints ........2-31 Content Display on Legacy Endpoints ..............2-32 Interoperability with Polycom CMA and DMA ..........2-32 Enabling the Send Content to Legacy Endpoints Option ........2-33 Changing the Default Layout for Displaying Content on Legacy Endpoints .......................2-33...
  • Page 7 Enabling the Automatic Switching ..............2-75 Selecting the Conference Lecturer ..............2-75 Restricting Content Broadcast to Lecturer ............2-76 Content Broadcast Control .................. 2-76 Giving and Cancelling Token Ownership ............2-77 Lecture Mode Monitoring ................... 2-78 Permanent Conference ......................2-81 Polycom, Inc...
  • Page 8 Polycom RMX 1500/2000/4000 Administrator’s Guide Guidelines ........................2-81 Enabling a Permanent Conference ................2-81 Cascading Conferences ......... . . 3-1 Video Layout in Cascading conferences ..............3-1...
  • Page 9 Importing an Address Book ..................6-18 Integrating the Polycom CMA™ Address Book with the RMX ........6-19 Reservations ........... 7-1 Guidelines ........................
  • Page 10 Deleting a Conference Template ..................9-14 Polycom Conferencing for Microsoft Outlook® ......10-1 Setting up the Calendaring Solution ..................10-2 Calendaring Guidelines ....................10-7...
  • Page 11 Disabling/Enabling Users ................... 13-9 Renaming Users ....................13-9 Disabling Inactive Users ..................13-10 Managing the User Login Process ................13-10 Implementing Strong Passwords ..............13-10 Implementing Password Re-Use / History Rules ......... 13-11 Defining Password Aging ................. 13-11 Polycom, Inc...
  • Page 12 IPv6 Guidelines ......................14-29 LAN Redundancy .......................14-30 Guidelines ........................14-30 Configuration Requirements ..................14-31 Hardware Monitor Indications ................14-31 SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 ........................14-32 RMX Network Port Usage ....................14-33 ISDN/PSTN Network Services ..................14-35 Adding/Modifying ISDN/PSTN Network Services ..........14-36 Obtaining ISDN/PSTN required information ..........14-36...
  • Page 13 RMX Hardware Installation ..................14-50 RMX 4000 Multiple Services Configuration ........... 14-50 RMX 2000 Multiple Services Configuration ........... 14-52 RMX 1500 Multiple Services Configuration ........... 14-53 RMX Configuration ....................14-53 System Flags and License Settings ..............14-54 IP Network Service Definition ................14-54 Setting a Network Service as Default ..............
  • Page 14 PSTN Dial-in Using GK Prefix ................17-23 Deploying a Polycom RMX™ Serial Gateway S4GW ...........17-24 RMX Manager Application ........18-1 Installing the RMX Manager ....................18-1...
  • Page 15 Configuring the Video/Voice Resources in MPM+ and MPMx Mode ..19-47 Flexible Resource Capacity ................19-48 Fixed Resource Capacity ................... 19-48 Forcing Video Resource Allocation to CIF Resolution ......... 19-51 Resource Report ......................19-52 Displaying the Resource Report ............... 19-52 Polycom, Inc...
  • Page 16 Polycom RMX 1500/2000/4000 Administrator’s Guide Resource Report Display in Flexible Resource Capacity Mode™ ....19-53 Resource Report in Fixed Resource Capacity Mode™ ........19-54 ISDN/PSTN ......................19-55 RMX Resource Management by CMA and DMA ..........19-55 Guidelines ......................19-56 Port Usage Threshold ....................19-56 Setting the Port Usage Threshold ..............19-56 SIP Dial-in Busy Notification ................19-57...
  • Page 17 Viewing the Status of the Hardware Components ............20-1 HW Monitor Pane Tool bar ................. 20-2 Viewing Hardware RMX 1500 Component’s Properties ..........20-3 Viewing Hardware RMX 2000 Component’s Properties ..........20-10 Viewing Hardware RMX 4000 Component’s Properties ..........20-17 Diagnostic Mode (RMX 1500/2000/4000) ..............
  • Page 18 Polycom RMX 1500/2000/4000 Administrator’s Guide Appendix B - Alarms and Faults ........B-1 Alarms ..........................
  • Page 19 Dialing to an Entry Queue, Meeting Room or Conference Using the Matched URI Method ..................H-11 Setting the Numerical Dialing Method ..............H-11 Setting the Numerical Dialing for RMX Meeting Rooms ......H-11 Optional. Removing the RMX from the Host Authorization List ....H-12 Polycom, Inc...
  • Page 20 Call Admission Control (CAC) ................. H-33 Guidelines ......................H-33 Configuring the RMX 1500/2000/4000 for Microsoft Integration ......H-34 Modify the RMX Management Network Service to Include the DNS Server ... H-34 Defining a SIP Network Service in the RMX and Installing the Security Certificate ........................
  • Page 21 Appendix I - RMX and Cisco Telepresence Systems (CTS) Integration ..I-1 Telepresence Interoperability Protocol (TIP) ..............I-1 Deployment Architectures .....................I-2 Single Company Model - Polycom and Cisco Infrastructure ........I-2 Call Flows .........................I-5 Multipoint call with DMA ..................I-5 Multipoint call without DMA ................I-6...
  • Page 22 Polycom RMX 1500/2000/4000 Administrator’s Guide Procedure 7: Configuring Participant Properties for dial out calls ....I-22 Operations During Ongoing Conferences ..............I-23 Monitoring CTS Participants ..................I-23 Appendix J - SIP RFC Support ........J-1...

  • Page 23: Conference Profiles

    Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Bit Rate, Video Layout, Encryption, etc. The maximum of Conference Profiles can that be defined is: • RMX 1500 - 40 • RMX 2000 - 40 •...
  • Page 24 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-1 Default Conference Profile Settings (Continued) Setting Value Layout Auto Layout - Enabled Same Layout - Disabled Skin Polycom IVR Name Conference IVR Service This Profile is automatically assigned to the following conferencing entities:...

  • Page 25: Conferencing Modes

    — H.261 CIF/QCIF – Is supported in Continuous Presence (CP) conferences at resolutions of 288 x 352 pixels (CIF) and 144 x 176 pixels (QCIF). Both resolutions are supported at frame rates of up to 30 frames per second. Polycom, Inc.

  • Page 26: Supplemental Conferencing Features

    Polycom RMX 1500/2000/4000 Administrator’s Guide — H.263 4CIF - A high video resolution available to H.263 endpoints that are not H.264 enabled. It is only supported for conferences in which the video quality is set to sharpness and for lines rates of 384kbps to 1920kbps.
  • Page 27 — Audio Clarity is supported with MPM+ and MPMx cards only. — Audio Clarity is applied to the following low bandwidth (4kHz) audio algorithms: • G.729a • G.711 Polycom, Inc.

  • Page 28: Viewing Profiles

    Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: In the RMX Management pane, expand the Rarely Used list. Click the Conference Profiles button. The Conference Profiles are displayed in the List pane.

  • Page 29: Profile Toolbar

    The Profile toolbar provides quick access to the Profile functions: Table 1-3 Profile Tool bar buttons Button Button Name Description New Profile To create a new Profile. Delete Profile To delete a profile, click the Profile name and then click this button. Polycom, Inc.

  • Page 30: Defining Profiles

    Polycom RMX 1500/2000/4000 Administrator’s Guide Defining Profiles Profiles are the basis for the definition of all ongoing conferences, Reservations, Meeting Rooms, Entry Queues, and Conference Templates and they contain only conference properties. To define a new Profile: In the RMX Management pane, click Conference Profiles.
  • Page 31 When defining an Operator Conference, the Send Content to Legacy Endpoints option in the Video Settings tab is cleared and disabled. For more information, see Chapter 8, “Operator Assistance & Participant Move” on page 8-1. Click the Advanced tab. Polycom, Inc.
  • Page 32 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Profile – Advanced dialog box opens. Define the following parameters: Table 1-5 New Profile - Advanced Parameters Field/Option Description Encryption The Encryption check box is unchecked by default. Check the check box to activate encryption for the conference.
  • Page 33 Select the TIP Compatibility mode when implementing an RMX and Cisco Telepresence Systems (CTS) Integration solution. • None • Video Only • Video & Content The TIP Compatibility mode affects in the user video and content experience. 1-11 Polycom, Inc.
  • Page 34 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden. For more information see "Polycom Conferencing for Microsoft Outlook®”...
  • Page 35 The left most characters of the information fields are not displayed. • The live video is cropped on the right side of the display. Info 3 Info 1 Info 2 Info 3 For more information see "Video Preview” on page 2-37. 1-13 Polycom, Inc.
  • Page 36 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Video Quality tab. The New Profile – Video Quality dialog box opens. Define the following parameters: Table 1-1 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: •...
  • Page 37 Auto Brightness is supported with MPM+ and MPMx cards only. • Auto Brightness only increases brightness and does not darken video windows. • Auto Brightness is selected by default. • Auto Brightness cannot be selected and deselected during an ongoing conference. Default: On 1-15 Polycom, Inc.
  • Page 38 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-1 New Profile - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics • Hi-res Graphics — a higher bit rate intended for high resolution graphic display •...
  • Page 39 Select this option to force the selected layout on all participants in a conference. Displays the same video stream to all participants and personal selection of the video layout is disabled. In addition, if participants are forced to a video layout window, they can see themselves. 1-17 Polycom, Inc.
  • Page 40 This field is enabled only if the RMX system is licensed for Telepresence Mode. Telepresence Layout The Telepresence Layout Mode drop- down menu, enables VNOC Mode operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the RMX. The following modes can be selected: • Manual •...
  • Page 41 12 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The selected layout is displayed in the Video Layout pane. Table 1-4 Video Layout Options Number of Video Windows Available Video Layouts 1-19 Polycom, Inc.
  • Page 42 The Value of the new flag must be: FADE_IN_FADE_OUT=NO. Fade In / Fade Out is not supported with MPMx cards. For more information about System Flags, see the RMX 1500/2000/4000 Administrator’s Guide, Chapter 19, “System Configuration” on page 19-4. 13 Click the Audio Settings tab.
  • Page 43 The enhancement is applied to the following low bandwidth (8kHz) audio algorithms: • G.729a • G.711 • Audio Clarity is supported with MPM+ and MPMx cards only. • Audio Clarity is selected by default. • Audio Clarity cannot be selected and deselected during an ongoing conference. 1-21 Polycom, Inc.
  • Page 44 Polycom RMX 1500/2000/4000 Administrator’s Guide 15 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. In Classic View (for the first two skin options) the frames fill the screen with their borders touching 16 Select one of the Skin options.
  • Page 45 When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. 19 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000/4000. 1-23...
  • Page 46 Recording Links defined on the RMX can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS). For more information see "Recording Conferences” on page 12-1.
  • Page 47 Network Service in this column. Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference. 1-25 Polycom, Inc.

  • Page 48: Modifying An Existing Profile

    Polycom RMX 1500/2000/4000 Administrator’s Guide 23 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Modifying an Existing Profile You can modify any of the Profile’s parameters but you cannot rename the Profile.

  • Page 49: Additional Conferencing Information

    In depth explanations of these additional settings are described in the following sections. The RMX 1500 contains only an MPMx card. The RMX 2000 can function with three types of video Media Processing Modules (MPM): MPM, MPM+ and MPMx.

  • Page 50: Line Rates For Cp And Vsw

    Polycom RMX 1500/2000/4000 Administrator’s Guide Line Rates for CP and VSW Table 2-1 lists the video session modes available at all supported line rates in MPM, MPM+ and MPMx card configuration modes. Table 2-1 Video Session Mode by Line Rate and Card type...

  • Page 51: Continuous Presence (Cp) Conferencing

    The video resolution is also defined by the Quality settings: • Motion, when selected, results lower video resolution. • Sharpness, when selected, sends higher video resolution. The combination of frame rate and resolution affects the number of video resources required on the MCU to support the call. Polycom, Inc.

  • Page 52: Minimum Frame Rate Threshold For Sd Resolution

    Polycom RMX 1500/2000/4000 Administrator’s Guide Minimum Frame Rate Threshold for SD Resolution The MINIMUM_FRAME_RATE_THRESHOLD_FOR_SD System Flag can be added and set to prevent low quality, low frame rate video from being sent to endpoints by ensuring that an SD channel is not opened at frame rates below the specified value. For more information see "System Configuration”...

  • Page 53: Additional Video Resolutions In Mpm+/Mpmx Card Configuration Mode

    SD or lower resolutions. • In panoramic Video Layouts: — SD: Participants that send CIF also receive CIF. — HD: the RMX transmits HD and receives SD or lower resolutions, the RMX scales images from SD to HD resolution. Polycom, Inc.

  • Page 54: Setting The Maximum Cp Resolution For Conferencing

    The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with RMX 1500/2000/4000, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.

  • Page 55: H.263 4Cif Guidelines

    • H.263 4CIF is supported with H.323, SIP and ISDN connection endpoints. • H.263 4CIF is supported in CP mode only. VSW is supported on the RMX 1500/2000/ 4000 in HD only. • Click & View is supported in H.263 4CIF.

  • Page 56: H.264 High Profile System Flags

    Polycom RMX 1500/2000/4000 Administrator’s Guide H.264 High Profile System Flags Flags used in Version 7.0.1 only From Version 7.0.2 the flags described below were replaced with the High Profile sliders in the Resolution Configuration dialog box. Setting minimum bit rate thresholds that are lower than the default may affect the video quality of endpoints that do not support the H.264 High Profile.

  • Page 57: Microsoft Rtv Video Protocol

    Microsoft RTV Video Protocol Microsoft RTV (Real Time Video) protocol provides high quality video conferencing capability to Microsoft OC (Office Communicator) Client endpoints at resolutions up to HD720p30. Interoperability between Polycom HDX and OCS endpoints is improved. Guidelines • The RTV protocol is supported: —...

  • Page 58: Participant Settings

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-3 RTV - Resolution by Bit Rate Resolution Bitrate 600kbps < Bitrate * HD720p30 Dependant on the PC’s capability • System Resource usage is the same as for the H.264 protocol. Table 2-4 summarizes System Resource usage for each of the supported resolutions.
  • Page 59 RTV, followed by H.263 and finally H.261. Protocol Forcing Selecting H.264, RTV, H.263 or H.261 as the Video Protocol results in endpoints that do not support the selected Video Protocol connecting as Secondary (audio only). 2-11 Polycom, Inc.

  • Page 60: Monitoring Rtv

    Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab. 2-12 Polycom, Inc.

  • Page 61: Resolution Configuration

    MPMx - supports H.264 High Profile Modifying the Resolution Configuration in MPM or MPM+ Card Configuration Mode The Resolution Configuration dialog box shown below is displayed when the RMX is in MPM, MPM+ or MPMx Card Configuration Mode. 2-13 Polycom, Inc.
  • Page 62 Polycom RMX 1500/2000/4000 Administrator’s Guide The Resolution Configuration dialog box opens. It contains the following elements: • Maximum CP Resolution Pane • Resolution Configuration Pane • Sharpness Resolution Sliders • Motion Resolution Sliders Max Resolution Resolution Configuration Sharpness Sliders Motion...
  • Page 63 Sharpness and Motion are Video Quality settings that are selected per conference and are defined in the conference Profile and they determine the resolution matrix that will be applied globally to all conferences according to the selection of Sharpness or Motion. The 2-15 Polycom, Inc.

  • Page 64: Modifying The Resolution Configuration In Mpmx Card Configuration Mode

    Polycom RMX 1500/2000/4000 Administrator’s Guide resolution matrix for Sharpness or Motion is determined by the resolution configuration and can be viewed in the Resolution Configuration sliders. System Resource usage is affected by the Resolution Configuration settings. Example As shown in following diagram: •...
  • Page 65 The Sharpness and Motion tabs in the Resolution Configuration dialog box allow the user to view and modify Resolution Configuration settings for conferences with either Video Quality setting. Resolution Configuration - Basic The Resolution Configuration -Basic dialog box contains the following panes: • Max CP Resolution Pane • Resolution Configuration Pane 2-17 Polycom, Inc.
  • Page 66 Polycom RMX 1500/2000/4000 Administrator’s Guide Maximum CP Resolution Pane When in MPMx Card Configuration Mode the RMX can be set to one of the following Maximum CP Resolutions: • HD 1080p30 • HD 720p30 • SD 30 • CIF 30...
  • Page 67 The Base Profile and High Profile sliders operate in the same manner as that described for the Sharpness and Motion sliders. For more information see the example in the section: "Sharpness / Motion Resolution Slider Panes” on page 2-15. 2-19 Polycom, Inc.

  • Page 68: Video Switching

    Polycom RMX 1500/2000/4000 Administrator’s Guide Video Switching In Video Switching mode all participants see the same video picture (full screen). The current speaker is displayed in full screen on all the participants' endpoints, while the speaker sees the previous speaker. Switching between participants is voice-activated;...

  • Page 69: Guidelines

    Chapter 2-Additional Conferencing Information Table 2-6 Maximum Number of HD1080p Connections by Line Rate Line Rate/Participants RMX 1500 RMX 2000 RMX 4000 4Mbps 6Mbps (MPM+/MPMx) Guidelines • The display aspect ratio is 4x3 or 16x9. • Site names, skins, etc. are not supported in Video Switching.
  • Page 70 Polycom RMX 1500/2000/4000 Administrator’s Guide Video Switching conferences, Entry Queues and Meeting Rooms are created by selecting an Video Switching-enabled Profile and must be set to the same line rate as the target conference. To connect to an Video Switching conference via an Entry Queue, the Entry Queue must be Video Switching enabled.

  • Page 71: H.264 High Profile

    The High Profile check box is only displayed if MPMx cards are installed in the RMX. By default the check box is not selected. If H.264 is not the selected video protocol the check box is inactive (grayed out). 2-23 Polycom, Inc.

  • Page 72: System Flags

    Polycom RMX 1500/2000/4000 Administrator’s Guide System Flags Table 2-7 lists the System Flags that control the minimum threshold line rates for the various resolutions available for High Profile-enabled VSW conferences. Table 2-7 System Flags - Minimum Threshold Line Rates Minimum Threshold Line...

  • Page 73: H.239

    Cascade links declare H.239 capabilities and they are supported in Star and MIH cascading topologies. For more details, see "Cascading Conferences - H.239-enabled MIH Topology” on page 3-27. People+Content People+Content utilizes a different signaling protocol and is Polycom’s proprietary equivalent of H.239. Guidelines •...

  • Page 74: Content Transmission Modes

    Polycom RMX 1500/2000/4000 Administrator’s Guide Content Transmission Modes The Content channel can transmit one of the following modes: • Graphics – default mode, for standard graphics • Hi-res Graphics – requiring a higher bit rate, for high quality display or highly detailed graphics •...

  • Page 75: Content Protocol

    YES resulting in BFCP capability being declared with all vendors’ endpoints unless it is set to NO. When set to NO, the RMX will declare SIP People+Content and BFCP capabilities to Polycom and Avaya endpoints . • The CFG_KEY_ENABLE_FLOW_CONTROL_REINVITE System Flag should be set to NO when SIP BFCP is enabled.
  • Page 76 Polycom RMX 1500/2000/4000 Administrator’s Guide • H.263 is used for Content if that participant is the first to connect to the conference • Content sharing is stopped for all participants if the connection occurs after Content sharing has started. When Content sharing is restarted by the user, Content is shared using H.263.

  • Page 77: Defining Content Sharing Parameters For A Conference

    Hi-res Graphics — a higher bit rate intended for high resolution graphic display • Live Video — Content channel displays live video Selection of a higher bit rate for the Content results in a lower bit rate for the people channel. 2-29 Polycom, Inc.

  • Page 78: Modifying The Threshold Line Rate For Hd Resolution Content

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-10 H.239 Content Options (Continued) Field Description Content Protocol H.263 – Content is shared using H.263 even if some endpoints have H.264 capability. Up to H.264 – H.264 is the default Content sharing algorithm.

  • Page 79: Disabling Hd Resolution Content

    — HD720p30 with MPMx — HD720p5/6 with MPM+ • Content cannot be sent to legacy endpoints when Same Layout mode is selected for the conference. • This option in not supported in High Definition Video Switching conferences. 2-31 Polycom, Inc.

  • Page 80: Content Display On Legacy Endpoints

    Polycom RMX 1500/2000/4000 Administrator’s Guide • When Content is transmitted, the Site Name of the endpoints cannot be viewed. • Content can be sent to legacy endpoints in gateway calls. • When moving a legacy participant to the Operator conference, Content will not be available to the legacy endpoint.

  • Page 81: Enabling The Send Content To Legacy Endpoints Option

    To modify system flags: On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. In the MCMS_PARAMETERS tab double click the LEGACY_EP_CONTENT_DEFAULT_LAYOUT entry. The Edit Flag dialog box is displayed. 2-33 Polycom, Inc.
  • Page 82 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Value field, enter the flag value for the required layout as follows: Table 2-11 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR...

  • Page 83: Stopping A Content Session

    The RMX User can withdraw the Content token from the current holder and to return it to the MCU for assignment to other endpoints. To end the current Content session: >> In the Conferences list pane, right-click the conference icon and then click Abort H.239 Session. 2-35 Polycom, Inc.

  • Page 84: Managing Noisy Content Connections

    Polycom RMX 1500/2000/4000 Administrator’s Guide Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a result of a problematic network connection. The frequent refresh requests cause frequent refresh of the Content display and degrade the viewing quality.

  • Page 85: Video Preview

    • Video preview cannot be displayed when the participant’s video is suspended. • Participant’s video preview and the CMAD window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource. 2-37 Polycom, Inc.

  • Page 86: Workstation Requirements

    Polycom RMX 1500/2000/4000 Administrator’s Guide Workstation Requirements To be able to display the video preview window, the following minimum requirements must be met: • Windows XP and later • Internet Explorer 7 • DirectX is installed • DirectDraw Acceleration must be enabled and no other application is using the video resource •...

  • Page 87: Previewing The Participant Video

    Click the Exit button. Previewing the Participant Video To preview the participant video: List the conference participants in the Participants pane. Right-click the participant whose video you want to preview and then click one of the following options: 2-39 Polycom, Inc.
  • Page 88 Polycom RMX 1500/2000/4000 Administrator’s Guide — View Participant Sent Video - to display the video sent from the participant to the conference. — View Participant Received Video - to display the video sent from the conference to the participant. The Video Preview window opens.

  • Page 89: Gathering Phase

    (video/audio) etc. Gathering Phase Guidelines • The Gathering Phase slide can be displayed at any time during the conference by entering the Show Participants DTMF code, *88. • The Gathering Phase is not supported in Video Switching Conferences. 2-41 Polycom, Inc.

  • Page 90: Gathering Phase Duration

    The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the RMX Web Client, the administrator selects the language for the Gathering Phase slide.

  • Page 91: Enabling The Gathering Phase Display

    Conferences that are configured to include a Gathering Phase that are not launched by the Polycom Conferencing Add-in for Microsoft Outlook need the following information to be entered via the New Profile or Profile Properties — Gathering Settings dialog box: •...

  • Page 92: Closed Captions

    • In the room using equipment connected directly to the serial port. • In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines • The Captions display properties are configured on the endpoint sending the captions.

  • Page 93: Message Overlay

    Message Overlay is not displayed when the PCM menu is active. • If a Repeating Message Overlay is modified before it has completed all its repetitions, it is changed immediately without completing all of its repetitions. The modified Repeating Message Overlay is displayed starting with repetition one. 2-45 Polycom, Inc.

  • Page 94: Enabling Message Overlay

    Polycom RMX 1500/2000/4000 Administrator’s Guide • Message Overlay can be enabled, modified and disabled during an ongoing conference using the Conference Properties – Message Overlay dialog box. • In some languages, for example Russian, when large font size is selected, both rolling and static messages may be truncated if the message length exceeds the resolution width.

  • Page 95: Participant Message Overlay

    Modify the fields as set out in Table 2-12. Click the OK button. Table 2-12 Conference Properties - Message Overlay Field Description Content Enter a message of up to 48 Latin and Russian characters and 32 Asian characters. 2-47 Polycom, Inc.
  • Page 96 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-12 Conference Properties - Message Overlay (Continued) Field Description Font Size Select the size of the Message Overlay text from the drop-down menu options: • Small • Medium • Large Default: Small Note: In some languages, for example Russian, when large font size is selected, both rolling and static messages may be truncated if the message length exceeds the resolution width.

  • Page 97: Audio Algorithm Support

    The RMX supports the following audio algorithms: G.711, G. 719, G.722, G.722.1, G.722.1C, G. 728, G.729A, G.723.1, Siren14, Siren 22 and SirenLPR. Polycom’s proprietary Siren 22 and industry standard G.719 audio algorithms are supported for participants connecting with Polycom endpoints.

  • Page 98: Mono

    Polycom RMX 1500/2000/4000 Administrator’s Guide Mono The Siren 22, G.719 and SirenLPR mono audio algorithms are supported at the following bit rates: Table 2-13 Siren22, G.719 and SirenLPR Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G.719_64k...

  • Page 99: Stereo

    The Siren 22Stereo, G.719Stereo and SirenLPR audio algorithms are supported at the following bit rates. SirenLPR Table 2-14 Siren22Stereo, G.719Stereo and vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_128k Siren22Stereo_96k Siren22Stereo_64k 1024 G.719Stereo_128k G.719Stereo_96k G.719Stereo_64k Siren22Stereo_96k Siren22Stereo_64k G.719Stereo_96k G.719Stereo_64k Siren22Stereo_64k G.719Stereo_64k SirenLPR SirenLPR SirenLPR 2-51 Polycom, Inc.

  • Page 100: Audio Algorithms Supported For Isdn

    Polycom RMX 1500/2000/4000 Administrator’s Guide Audio algorithms supported for ISDN Table 2-15 Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G.722.1C 48K G.722.1C 32K G.722.1C 24K Siren14 48K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K G.722.1 16K G.722 48K...

  • Page 101: Monitoring Participant Audio Properties

    To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties. Click the Channel Status - Advanced tab. The Participant Properties - Channel Status - Advanced dialog box is displayed. 2-53 Polycom, Inc.
  • Page 102 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Channel Info field, select Audio In or Audio Out to display the audio parameters. Click the OK button. 2-54 Polycom, Inc.

  • Page 103: Media Encryption

    Media Encryption Guidelines • Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. • Endpoints must support both AES 128 encryption and DH 1024 key exchange standards which are compliant with H.235 (H.323) to encrypt and to join an encrypted conference.

  • Page 104: Conference Access

    Polycom RMX 1500/2000/4000 Administrator’s Guide You can define whether access to conferences for encrypted and non-encrypted participants is permitted at the conference level or at the participant level. Conference Access When H.323, SIP and ISDN participants connect directly to the conference, they can be defined or undefined participants.

  • Page 105: Entry Queue Access

    Table 2-18 Encryption: Flag vs. Conference and Entry Queue Settings When H.323 and SIP Participant Encryption is set to Auto Destination ALLOW_NON_ENCRYPT Entry Queue Conference Enable Participant Move _PARTY_IN_ENCRYPT_ Encryption Encryption from EQ to Conference CONF Setting Setting 2-57 Polycom, Inc.

  • Page 106: Move Guidelines

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-18 Encryption: Flag vs. Conference and Entry Queue Settings When H.323 and SIP Participant Encryption is set to Auto (Continued) Destination ALLOW_NON_ENCRYPT Entry Queue Conference Enable Participant Move _PARTY_IN_ENCRYPT_ Encryption Encryption from EQ to Conference...

  • Page 107: Encryption Flag Settings

    You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/ Entry Queue encryption setting. 2-59 Polycom, Inc.

  • Page 108: Monitoring The Encryption Status

    Polycom RMX 1500/2000/4000 Administrator’s Guide To enable encryption at the participant level: ‹ In the Participant Properties – Advanced dialog box, in the Encryption list, select one of the following options: Auto, On, or Off. — Auto - The participant inherits the conference/Entry Queue encryption setting.
  • Page 109 The disconnection cause is displayed in the Participant Properties – Connection Status tab, Security Failure indication, and the Cause box identifies the encryption related situation. For more information about monitoring, see "Conference and Participant Monitoring” on page 11-1. 2-61 Polycom, Inc.

  • Page 110: Lpr - Lost Packet Recovery

    Polycom RMX 1500/2000/4000 Administrator’s Guide LPR – Lost Packet Recovery Lost Packet Recovery (LPR) and Dynamic Bandwidth Allocation (DBA) help minimize media quality degradation that can result from packet loss in the network. Packet Loss Packet Loss refers to the failure of data packets, transmitted over an IP network, to arrive at their destination.

  • Page 111: Lost Packet Recovery Guidelines

    In LPR-enabled Video Switched conferences: — H.323 and SIP endpoints are supported. — When cascading between conferences running on RMX and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences. — Non H.323 participants cannot be created, added or moved to LPR-enabled Video Switched conferences.

  • Page 112: Monitoring Lost Packet Recovery

    Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels.

  • Page 113: Telepresence Mode

    A Telepresence conference must have Telepresence Mode enabled in its profile. • In Telepresence Mode, ITP sites are automatically detected. • When Telepresence mode is selected in a conference profile, the following options are disabled: — borders — site names — speaker indication — skins 2-65 Polycom, Inc.

  • Page 114: Room (Participant/Endpoint) Level

    Polycom RMX 1500/2000/4000 Administrator’s Guide — same layout — presentation mode — auto layout — lecture mode • The master (center) camera is used for video, audio and content. • Conference Templates can be used to simplify the setting up Telepresence conferences where precise participant layout and video forcing settings are crucial.

  • Page 115: Striping Options

    Standard endpoints (non-ITP) receive video from the RMX with the same aspect ratio as that which they transmitted to the RMX. Video Fade is enabled for all Telepresence conferences Video Fade is enabled for all Telepresence conferences. 2-67 Polycom, Inc.

  • Page 116: Rpx And Tpx Video Layouts

    Polycom RMX 1500/2000/4000 Administrator’s Guide RPX and TPX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels.
  • Page 117 Camera Zoomed Out 3 Screens 16:9 Alignment of back-projectors eliminates the display of the RPX View vertical blank areas of the 4 Screens 4:3 video layouts Figure 2-2 RPX and TPX Room System connected using RMX 1500/2000/4000 2-69 Polycom, Inc.

  • Page 118: Enabling Telepresence Mode

    This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the RMX. The following modes can be selected (as required by the VNOC and Polycom Multi Layout Applications): — Manual 2-70 Polycom, Inc.

  • Page 119: Room (Participant/Endpoint) Level

    If defining a new participant, enter the required information in the New Participant – General dialog box for the participant. For more information, see “Adding a new participant to the Address Book” on page 4-4. Click the Advanced tab. 2-71 Polycom, Inc.

  • Page 120: Saving An Ongoing Conference As A Template

    Polycom RMX 1500/2000/4000 Administrator’s Guide Select the Telepresence Mode for the participant: Table 2-21 New Participant – Telepresence Mode Mode Description Select this option for room endpoints that transmit 4:3 video format. Select this option for room endpoints that transmit 16:9 video format.

  • Page 121: Monitoring Telepresence Mode

    RMX has a Telepresence license installed. If Telepresence Mode is enabled, a check mark is displayed in the check box. This option is grayed as this is a status indicator and cannot be used to enable or disable Telepresence Mode. 2-73 Polycom, Inc.

  • Page 122: Monitoring Participant Properties

    Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Participant Properties An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: • RPX - the participant’s endpoint is transmitting 4:3 video format.

  • Page 123: Lecture Mode

    A conference can be set to Lecture Mode when: • Defining a new ongoing Conference, after the adding or defining the participant to be designated as lecturer • During an ongoing conference, after the participant (to be designated as lecturer) has connected to the conference. 2-75 Polycom, Inc.

  • Page 124: Restricting Content Broadcast To Lecturer

    Polycom RMX 1500/2000/4000 Administrator’s Guide To enable Lecture Mode for the Conference: >> In the Conference Properties - Participant dialog box, select the Lecturer from the list. Restricting Content Broadcast to Lecturer Content broadcasting can be restricted to the conference lecturer only, when one of the conference participants is set as the lecturer (and not automatically selected by the system).

  • Page 125: Giving And Cancelling Token Ownership

    Select Change To Content Token Owner in the drop-down menu. The endpoint receives ownership of the Content Token and an indication icon is displayed in the Role column of the participant’s entry in the Participants list. 2-77 Polycom, Inc.

  • Page 126: Lecture Mode Monitoring

    Polycom RMX 1500/2000/4000 Administrator’s Guide To cancel token ownership: In the Participants list, right click the endpoint that currently has Content Token ownership. Select Cancel Content Token Owner in the drop-down menu. Content Token ownership is cancelled for the endpoint.
  • Page 127 Enable or disable the Lecture Mode and designate the conference lecturer in the Lecturer list; select None to disable the Lecture Mode or select a participant to become the lecturer to enable it. • Designate a new lecturer. 2-79 Polycom, Inc.
  • Page 128 Polycom RMX 1500/2000/4000 Administrator’s Guide • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor window by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.

  • Page 129: Permanent Conference

    The maximum size of the Call Detail Record (CDR) for a Permanent Conference is 1MB. Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Permanent Conference New Meeting Room New Conference Template New Conference 2-81 Polycom, Inc.
  • Page 130 Polycom RMX 1500/2000/4000 Administrator’s Guide 2-82 Polycom, Inc.

  • Page 131: Cascading Conferences

    In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade Polycom, Inc.

  • Page 132: Guidelines

    Polycom RMX 1500/2000/4000 Administrator’s Guide During Cascading Video layout of Conf. B in Video layout of Conf. A in window of Conf. A window of Conf. B Figure 3-1 Video Layouts in Cascaded Conferences Guidelines To ensure that conferences can be cascaded and video can be viewed in all conferences the following guidelines are recommended: •...

  • Page 133: Dtmf Forwarding

    The option to play a tone when the cascading link is established is enabled by setting the System Flag: CASCADE_LINK_PLAY_TONE_ON_CONNECTION to YES. Default value: NO. The tone volume is controlled by the same flag as the IVR messages and tones: IVR_MESSAGE_VOLUME. Polycom, Inc.

  • Page 134: Basic Cascading

    Polycom RMX 1500/2000/4000 Administrator’s Guide Basic Cascading In this topology, a link is created between two conferences, usually running on two different MCUs. The MCUs are usually installed at different locations (states/countries) to save long distance charges by connecting each participant to their local MCU, while only the link between the two conferences is billed as long distance call.

  • Page 135: Dialing To An Entry Queue

    MCUs in the following network topologies: • Gateway to Gateway RMX Gateway B RMX Gateway A Figure 4 Gateway to Gateway Topology In this topology, an IP participant calls another IP participant over an ISDN link between two gateways. Polycom, Inc.

  • Page 136: Guidelines

    Polycom RMX 1500/2000/4000 Administrator’s Guide • Gateway to MCU RMX Gateway A RMX MCU B Figure 5 Gateway to MCU/ MCU to Gateway Topology In this topology, an IP participant calls a conference running on an MCU via a gateway and over an ISDN link.

  • Page 137: Gateway To Gateway Calls Via Isdn Cascading Link

    [GW A prefix in GK] - the prefix with which Gateway A is registered to the gatekeeper. [GW Profile ID on GW A] - The ID of the Gateway Profile on GW A to be used for routing the call to the Meeting Room/conference running on MCU B. Polycom, Inc.

  • Page 138: Mcu To Mcu Calls Via Isdn Cascading Link

    Polycom RMX 1500/2000/4000 Administrator’s Guide [Conference/Meeting Room/Entry Queue ISDN/PSTN number] - the dial-in number assigned to the Entry Queue/Meeting Room/Conference defined on MCU B, including the required country and area codes. Information required that is not part of the dialing string: [Destination Conference ID] - Only if using the Entry Queue on MCU B for routing calls or creating new ad hoc conferences.

  • Page 139: Default Ip Network Service

    Configure the Entry Queue or conference (for direct dial-in) is enabled for ISDN connection and a dial-in number is assigned (for example 54145106). • Defining the dial-in ISDN participant in MCU B and Dial-out ISDN participant in MCU A (for MCU-to-MCU cascading conferences). Polycom, Inc.
  • Page 140 Polycom RMX 1500/2000/4000 Administrator’s Guide A dial out ISDN participant is defined (added) to conference A. The participant’s dial out number is the dial-in number of the Entry Queue or conference running on MCU B (for example 54145106). MCU A dials out to an Entry Queue or conference B running on MCU B using the Entry Queue number (for example 54145106) or the conference number.
  • Page 141 Dial out participants use a fixed rule behind RMX v. 7.1 Gateway Gateway the Codian Gateway. Latest Codian version Codian RMX MCU User calls via a Codian Gateway to a RMX v. 7.1 Gateway Remote Conference (user to conference) Latest Codian version 3-11 Polycom, Inc.
  • Page 142 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 3-2 MCU Interoperability Table (Continued) Scenario Version(s) Codian User calls via a Codian Gateway to a RMX v. 7.1 Gateway Gateway Remote User behind RMX Gateway (user Latest Codian version to user) RMX MCU...

  • Page 143: Suppression Of Dtmf Forwarding

    If a flag is not listed in the System Flags list it must be added to the system.cfg file before it can be modified. For more details on defining system flags, see "Modifying System Flags” on page 19-4. 3-13 Polycom, Inc.

  • Page 144: Star Cascading Topology

    Polycom RMX 1500/2000/4000 Administrator’s Guide Star Cascading Topology In the Star topology (as well as in the Basic topology), the MCUs are usually installed at different locations (states/countries) and participants connect to their local MCU to facilitate the connection and save long distance call costs. Star Topology Cascading requires that all cascaded MCUs reside on the same network.
  • Page 145 (second) MCU, the participant properties can be saved in the Address Book of the MCU for future repeated use of the cascaded link. To define the dial-out cascade participant link: In the Conferences pane, select the conference. In the Participants pane, click New Participant ( 3-15 Polycom, Inc.
  • Page 146 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Participant - General dialog box is displayed. Define the following parameters: Table 5 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out. Type Select H.323.
  • Page 147 If the conference has a password and you do not want to include the password in the dial string, set the ENABLE_CASCADED_LINK_TO_JOIN_ WITHOUT_PASSWORD flag to YES. For more information see the “Modifying System Flags” on page 11-5. Alias Type Select E.164 (digits 0-9, *, #). 3-17 Polycom, Inc.
  • Page 148 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
  • Page 149 If a gatekeeper is used: Enter the Alias of the MCU running the other (second) conference. If a gatekeeper is not used: This field is left empty. Alias Type Select E.164 (digits 0-9, *, #). Click the Advanced tab. 3-19 Polycom, Inc.
  • Page 150 Polycom RMX 1500/2000/4000 Administrator’s Guide The Advanced tab opens. In the Cascaded Link field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.

  • Page 151: Cascading Via Entry Queue

    (Conference A). This dial-out participant functions as the link between the two conferences. • (Optional) Enabling the cascaded linked participant to connect to the linked conference (Conference A) without entering the conference password. This can be done by modifying the default settings of the relevant system flag. 3-21 Polycom, Inc.

  • Page 152: Creating The Cascade-Enabled Entry Queue

    Polycom RMX 1500/2000/4000 Administrator’s Guide Creating the Cascade-enabled Entry Queue The cascade-enabled Entry Queue maintains the correct behavior of the cascaded link when it dials into it. The cascade-enabled Entry Queue should be used only to connect cascaded links and should not be used to connect standard participants to conferences.

  • Page 153: Creating The Dial-Out Cascaded Link

    Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the MCU hosting the destination conference (in the example, MCU B). 3-23 Polycom, Inc.
  • Page 154 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Alias Name/Type field, enter the ID of the cascade-enabled Entry Queue (EQ), the Conference ID and Password of the destination conference (MCU B) as follows: EQ ID#Destination Conference ID#Password (Password is optional). F or E xa m p l e : 78 48 5 #2 40 0 6# 1 23 4...

  • Page 155: Enabling Cascaded Conferences Without Password

    MCU. The cascaded conference icon will be displayed for a short period of time and then disappear. Conference A (Linked Conference) Dial-out Linked Participant Conference B (Destination Conference) EQ created Dial-in Linked Participant Cascaded conference icon 3-25 Polycom, Inc.

  • Page 156: Creating The Dial-Out Link From A Conference Running On The Mgc To The Conference Running On The Rmx

    Polycom RMX 1500/2000/4000 Administrator’s Guide Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the RMX In the same way that the dial-out cascaded link is created in the RMX, you can create a dial- out participant in the MGC.

  • Page 157: Cascading Conferences - H.239-Enabled Mih Topology

    DST MCS 4000 MCUs connect as endpoints to the RMXs or MGCs on higher levels. Level 1 Level 2 Level 3 Level 4 For more information about this DST MCS 4000 configuration, see the relevant MGC documentation. Figure 3-3 MIH Cascade Levels 3-27 Polycom, Inc.

  • Page 158: Mih Cascading Guidelines

    Polycom RMX 1500/2000/4000 Administrator’s Guide MIH Cascading Guidelines Master and Slave Conferences • In MIH Cascading conferences, although there are multiple levels of Master and Slave relationships between conferences, the conference that runs on the MCU on level 1 of the hierarchy must be the Master for the entire cascading session.

  • Page 159: H.239 Content Sharing

    The following table lists the bit rate allocated to the Content channel from the video channel in each of the three Content modes: Table 3-3 Bit Rate Allocation to Content Channel Conf Kbps 1024 1472 1920 / Mode Graphics Hi-res Graphics Live Video 3-29 Polycom, Inc.

  • Page 160: Setting Up Mih Cascading Conferences

    Polycom RMX 1500/2000/4000 Administrator’s Guide Setting up MIH Cascading Conferences The cascading topology, the master/slave relationship and the dialing direction determines the set-up procedure: • RMX to RMX • MGC to RMX • MGC to MGC For more details about the MGC to MGC connection, see the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links”.
  • Page 161 The definition of the Entry Queue as Master or Slave is done accordingly. To define a Cascade-Enabled Entry Queue: In the RMX Management pane, click Entry Queues. The Entry Queues list pane is displayed. Click the New Entry Queue ( ) button. 3-31 Polycom, Inc.
  • Page 162 The New Entry Queue dialog box is displayed. Define the Entry Queue parameters as for a standard Entry Queue. For more information about Entry Queue parameters, see the RMX 1500/2000 Administrator’s Guide, “Entry Queues” on page 5-1. In the Cascade field, select Master or Slave depending on the Master/Slave relationship.
  • Page 163 Enter the participant name Dialing Direction Select Dial-out. Type Select H.323. IP Address Enter the IP address of the Signaling Host of the MCU running the other (second) conference, where the cascade enabled Entry Queue is defined. 3-33 Polycom, Inc.
  • Page 164 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 3-6 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the dial string made up of the ID of the cascade enabled Entry Queue and the Conference ID as follows: <Cascade_Enabled_Entry_Queue_ID>...

  • Page 165: Mgc To Rmx Cascading

    Master on level 1 and MGC as Slave on level 2 Depending on the dialing direction, the following procedures must be performed: Table 3-7 Set up Procedures according to the Dialing Direction Dialing RMX 1500/2000/4000 MGC Level 1 Direction Level 2 MGC to RMX...
  • Page 166 Polycom RMX 1500/2000/4000 Administrator’s Guide Setting the flags in the MGC Flag setting is required to ensure the correct MCU behavior for cascading conferences. It is performed once per MCU. In the MGC Manager, right-click the MCU icon and then click MCU Utils>Edit “system.cfg”.
  • Page 167 In the IP Address field, enter the IP address of the Signaling Host of the RMX hosting the destination conference. In the Alias Name/Type field, enter the ID of the cascade-enabled Entry Queue (EQ), the Conference ID and Password of the destination conference as follows: EQ ID##Destination Conference ID##Password (Password is optional). 3-37 Polycom, Inc.
  • Page 168 Polycom RMX 1500/2000/4000 Administrator’s Guide For Example: 1002##12001##1234 Cascade-enabled Destination Password (optional) EQ ID Conference ID Method B (Using a gatekeeper): In the Alias Name field, enter the Prefix of MCU B, EQ ID, Destination Conference ID, and Password, as follows:...
  • Page 169 If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the RMX setting it as Slave. For more details, see RMX to RMX Cascading. 3-39 Polycom, Inc.
  • Page 170 Polycom RMX 1500/2000/4000 Administrator’s Guide Defining the Cascading Conferences The table below lists the line rates and the video settings that should be used when defining the conferences on the MGC. The same line rates should be selected when defining the Conference Profiles on the RMX, as well as whether the conference is HD Video Switching.
  • Page 171 Cascade-enabled Conference ID gatekeeper EQ ID Click the Advanced tab and in the Cascade field, select the Slave option. Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to 3-41 Polycom, Inc.
  • Page 172 Polycom RMX 1500/2000/4000 Administrator’s Guide connect the participant to the local conference, as well as the destination conference on the MGC. 3-42 Polycom, Inc.

  • Page 173: Meeting Rooms

    "Lecture Mode” on page 2-75. All Meeting Rooms are based on a Profile. The maximum of number of Meeting Rooms that can be defined is: • RMX 1500 — 1000 • RMX 2000 — 1000 • RMX 4000 — 2000 The system is shipped with four default Meeting Rooms as shown in Table 4-1.

  • Page 174: Meeting Rooms List

    Polycom RMX 1500/2000/4000 Administrator’s Guide Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button The Meeting Rooms List is displayed.
  • Page 175 Registered - the conferencing entity is registered with the SIP Server. • Partially Registered - This status is available only in Multiple Networks configuration, when the conferencing entity failed to register to all the required Network Services if more than one Network Service was selected. Polycom, Inc.

  • Page 176: Meeting Room Toolbar & Right-Click Menu

    The definition procedure is the same as for the new conference (with the exception of Reserved Resources for Audio and Video participants). For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-11.

  • Page 177: Entry Queues, Ad Hoc Conferences And Sip Factories

    (in between connections) and is automatically activated once a caller dials its dial-in number. The maximum of number of Entry Queues that can be defined is: • RMX 1500 — 40 • RMX 2000 — 40 •...
  • Page 178 Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. The Entry Queue can also be used as part of the Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to DMA™...

  • Page 179: Defining A New Entry Queue

    Queues to suit different conferencing requirements. To define a new Entry Queue: In the RMX Management - Rarely Used pane, click Entry Queues. In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Polycom, Inc.
  • Page 180 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 5-2: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
  • Page 181 By default, the second dial-in number is not defined. To define a second-dial-in number, enter a required number from the dial-in number range defined for the selected Network Service. Click OK. The new Entry Queue is added to the Entry Queues list. Polycom, Inc.

  • Page 182: Listing Entry Queues

    Polycom RMX 1500/2000/4000 Administrator’s Guide Listing Entry Queues To view the list of Entry Queues: >> In the RMX Management - Rarely Used pane, click Entry Queues. The Entry Queues are listed in the Entry Queues pane. You can double-click an Entry Queue to view its properties.

  • Page 183: Ivr Provider Entry Queue (Shared Number Dialing)

    RMX. In such a configuration, the DMA handles the calls Therefore, normal Entry Queues must be defined separately. • Operator Assistance must be disabled in the IVR Service assigned to this Entry Queue. Polycom, Inc.

  • Page 184: Rmx Configuration

    Polycom RMX 1500/2000/4000 Administrator’s Guide • Only the conference ID prompts should be configured. Other prompts are not supported in IVR Service Provider Only configuration. • PSTN, ISDN, H.323 calls to this Entry Queue are rejected. • The DMA must be configured to locate the IVR Service Provider Only Entry Queue on the RMX.

  • Page 185: Sip Factories

    SIP Factory. To ensure that the SIP factory is registered, the option to register Factories must be selected in the Default IP Network Service. The maximum of number of SIP Factories that can be defined is: • RMX 1500 — 40 • RMX 2000 — 40 •...
  • Page 186 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 5-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.

  • Page 187: Sip Registration & Presence For Entry Queues And Sip Factories

    This may be due to incorrect definition of the SIP server in the IP Network Service, or the SIP Server may be down, or any other reason the affects the connection between the RMX or the SIP Server to the network. • Registered - the conferencing entity is registered with the SIP Server. 5-11 Polycom, Inc.

  • Page 188: Ad Hoc Conferencing

    PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the RMX. Each RMX conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.

  • Page 189: Address Book

    Books to external databases running on applications such as Polycom’s ReadiManager (SE200) or Polycom CMA. External databases can run in conjunction with RMX units, but must be managed from the external application, e.g. new participants cannot be added to the external database from the RMX Web Client.

  • Page 190: Viewing The Address Book

    Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the RMX Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header.

  • Page 191: Adding A Participant To The Address Book

    New participants can be added directly in the Address Book as needed. To add a new participant to the Address Book: In the Address Book pane, click the New Participant button( The New Participant - General dialog box opens. IP/SIP Participant ISDN/PSTN Participant Polycom, Inc.
  • Page 192 This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the RMX 1500/2000/4000 Getting Started Guide, “"Text Indication in the Video Layout” on page 3-30”. Note: This field is displayed in all tabs.
  • Page 193 [p]…[p][string][p]…[p] [string]... For example: p23pp*34p4566# The RMX automatically sends this information upon connection to the destination device/conference. The information is sent by the RMX as DTMF code to the destination device/conference, simulating the standard IVR procedure. Polycom, Inc.
  • Page 194 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 6-2 New Participant – General Properties (Continued) Field Description SIP Address/Type Select the format in which the SIP address is written: (SIP Only) • SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host].
  • Page 195 3 dB (decibel). The volume scale is from 1 to 10, where 1 is the weakest and 10 is the strongest. The default connection value is 5. Polycom, Inc.
  • Page 196 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 6-3 New Participant – Advanced Properties (Continued) Field Description Encryption Select whether the endpoint uses encryption for its connection to the conference. Auto (default setting) indicates that the endpoint will connect according to the conference encryption setting.

  • Page 197: Adding A Participant From An Ongoing Conference To The Address Book

    Participant to Address Book. The participant is added to the Address Book. Alternatively, you could: Double-click the participant’s icon or right-click the participant icon and click Participant Properties. The Participant Properties window opens. Click the Add to Address book button. Polycom, Inc.

  • Page 198: Modifying Participants In The Address Book

    Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: In the Address Book pane, double-click the participant’s icon or right-click the participant’s name and click Participant Properties.

  • Page 199: Deleting Participants From The Address Book

    The field clears and a cursor is displayed indicating that the field is active. Type all or part of the participant’s Name and click the search ( ) button. The closest matching participant entries are displayed and the Active Filter indicator turns on. Closest Matching Participants 6-11 Polycom, Inc.

  • Page 200: Filtering The Address Book

    Polycom RMX 1500/2000/4000 Administrator’s Guide Filtering the Address Book Filtering applies pattern matching criteria to the information in the Address Book entries, enabling you to select and work with a subset of Address Book entries. Filtering can be applied to one or multiple Address Book fields at a time.
  • Page 201 Chapter 6-Address Book The pattern matching options menu is displayed. Active Filter Indicator Pattern Matching Options Click All. The filter is de-activated and all Address Book entries are displayed. 6-13 Polycom, Inc.

  • Page 202: Participant Groups

    Polycom RMX 1500/2000/4000 Administrator’s Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team”...

  • Page 203: Deleting A Group From The Address Book

    The selected group is deleted from the Address Book. Modifying a Group in the Address Book To Modify a Group: In the Address Book pane, double-click the Group icon ( ) or right-click the Group and then click Properties. 6-15 Polycom, Inc.
  • Page 204 Polycom RMX 1500/2000/4000 Administrator’s Guide The Group Properties dialog box will be displayed. The following operation can be performed: Rename Group – Rename the Group in the name field. Create New Participant – Click the New button to create new participants in the Address Book and included them in the Group.

  • Page 205: Importing And Exporting Address Books

    Chapter 6-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...

  • Page 206: Importing An Address Book

    Polycom RMX 1500/2000/4000 Administrator’s Guide Importing an Address Book To Import and Address Book: In the Address Book pane, click the Import Address Book ( ) button or right-click an empty area in the pane and then click Import Address Book.

  • Page 207: Integrating The Polycom Cma™ Address Book With The Rmx

    CMA™ Address Book Integration Guidelines • The RMX can use only one address book at a time. After you integrate the Polycom CMA with the Polycom RMX, the Polycom CMA address book replaces the RMX internal address book. •...
  • Page 208 Polycom RMX 1500/2000/4000 Administrator’s Guide For more information, see "Modifying System Flags” on page 19-4. In versions 3.0 and earlier, these flags have to be manually added to the MCMS_PARAMETERS_USER dialog box. In version 4.0 and later, these flags are automatically listed in the MCMS_PARAMETERS_USER dialog box.

  • Page 209: Reservations

    • The maximum number of participants per reservation is determined by the availability of system resources: — RMX 1500 MPMx-Q Mode: 90 (25 video). — RMX 1500 MPMx-S Mode: 180 (45 video). — RMX 1500 MPMx-D Mode: 360 (90 video) —...

  • Page 210: Reservations

    Polycom RMX 1500/2000/4000 Administrator’s Guide • System resources are calculated according to the RMX’s license. For more information see “Video/Voice Port Configuration” on page 46. • System resource availability is partially checked when reservations are created: — If a conference duration extension request is received from an ongoing conference, the request is rejected if it would cause a resource conflict.

  • Page 211: Using The Reservation Calendar

    Click to show the previous day or week, depending on whether Show Back Day or Show Week is the selected. Click to show the next day or week, depending on whether Show Day Next or Show Week is the selected. Polycom, Inc.

  • Page 212: Reservations Views

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 7-1 Reservations – Toolbar (Continued) Button Description Click to show the current date in the Reservation Calendar in either Today Show Day or Show Week view. Change the calendar view to weekly display, showing a calendar week:...

  • Page 213: Today View

    All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom, Inc.

  • Page 214: Changing The Calendar View

    Polycom RMX 1500/2000/4000 Administrator’s Guide Changing the Calendar View To change between Week and Day views: ‹ In Week View: In the Reservation Calendar toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View.
  • Page 215 Optional. Click on the column heading to toggle the column’s sort order. To return to Calendar View: >> In the Reservation Calendar toolbar, click any of the buttons (Show Week/Show Day/ Today) to return to the required Reservation Calendar view. Polycom, Inc.

  • Page 216: Scheduling Conferences Using The Reservation Calendar

    Polycom RMX 1500/2000/4000 Administrator’s Guide Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: Each method requires the selection of a starting time slot in the Reservation Calendar. The default time slot is the current half-hour period of local time.
  • Page 217 Enter the number of video participants for which the system must for Video Participants reserve resources. Default: 0 participants. Reserve Resources Enter the number of audio participants for which the system must for Audio Participants reserve resources. Default: 0 participants. Polycom, Inc.
  • Page 218 Polycom RMX 1500/2000/4000 Administrator’s Guide When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference. Therefore, any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference.
  • Page 219 Select this option to set up a Recurring Reservation - a series of Reservations Meeting to be repeated on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly. 7-11 Polycom, Inc.
  • Page 220 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 7-3 New Reservation – Schedule Tab (Continued) Field Description Recurrence Daily If Daily is selected, the system automatically selects all the days of Pattern the week. To de-select days (for example, weekends) clear their check boxes.
  • Page 221 Optional. Add participants from the Participants Address Book. For more information see "Meeting Rooms” on page and the RMX 1500/2000/4000 Getting Started Guide, "To add participants from the Address Book:” on page 3-18. Optional. Add information to the reservation. Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated.

  • Page 222: Managing Reservations

    Polycom RMX 1500/2000/4000 Administrator’s Guide If 3 recurrences of the reservation are created: Display Name for occurrence 1: Sales_00001 Display Name for occurrence 2: Sales_00002 Display Name for occurrence 3: Sales_00003 Managing Reservations Reservations can be accessed and managed via all the views of the Reservations List.
  • Page 223 The Reservation Properties – General dialog box opens. Select the tab(s) of the properties you want to view or modify. Optional. Modify the Reservation Properties. Click OK. The dialog box closes and modifications (if any) are saved. 7-15 Polycom, Inc.

  • Page 224: Adjusting The Start Times Of All Reservations

    Polycom RMX 1500/2000/4000 Administrator’s Guide Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before the RMX time change are not updated accordingly (although their start times appear correctly in the Reservations list, but when...

  • Page 225: Deleting Reservations

    Place the mouse pointer within the Reservation or any of its recurrences, right-click and select Delete Reservation. A confirmation dialog box is displayed. Select Delete the series. Click OK. All occurrences of the Reservation are deleted. 7-17 Polycom, Inc.

  • Page 226: Searching For Reservations Using Quick Search

    Polycom RMX 1500/2000/4000 Administrator’s Guide Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: In the Reservation Calendar toolbar, click in the Quick Search field.

  • Page 227: Operator Assistance & Participant Move

    Home conference (interactively or using the right-click menu). • The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. Polycom, Inc.
  • Page 228 Polycom RMX 1500/2000/4000 Administrator’s Guide • The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines • An Operator conference can only run in Continuous Presence mode. • Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled.

  • Page 229: Defining The Components Enabling Operator Assistance

    Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens. If required, enable the request for conference password before moving the participant from the conference IVR queue to the conference and set the MCU behavior for Polycom, Inc.
  • Page 230 Polycom RMX 1500/2000/4000 Administrator’s Guide password request for Dial-in and Dial-out participant connections. For more information, see Table 15-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 15-11. 10 Select the various audio messages that will be played in each case. For more information, see Table 15-5, “New Conference IVR Service Properties - Conference Password...

  • Page 231: Defining An Entry Queue Ivr Service With Operator Assistance Options

    Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. Select the required voice messages. For more information, see Table 15-12, “Entry Queue IVR Service Properties - Conference ID,” on page 15-22. Polycom, Inc.

  • Page 232: Defining A Conference Profile For An Operator Conference

    Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
  • Page 233 If HD 1080p is selected, endpoints that do not support HD 1080p resolution are connected as Secondary (Audio Only) participants. Notes: • High Definition Video Switching conferencing mode is unavailable to ISDN participants. For more information, see "Video Resolutions in CP” on page 2-3. Polycom, Inc.
  • Page 234 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 8-1 New Profile - General Parameters (Continued) Field/Option Description Operator Conference Select this option to define the profile of an Operator conference. An Operator conference can only be a Continuous Presence conference, therefore when selected, the High Definition Video Switching option is disabled and cleared.
  • Page 235 When enabled, an algorithm is used to search for and detect Suppression keyboard noises and automatically mute them when detected. Note: This option is activated only in MPM+ and MPMx Card Configuration Mode. Click the Video Quality tab. Polycom, Inc.
  • Page 236 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Profile – Video Quality dialog box opens. Define the following parameters: Table 8-3 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: •...

  • Page 237: Defining An Ongoing Operator Conference

    The New Profile - IVR dialog box opens. 13 Select the IVR Service and if the conference requires a chairperson. 14 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000. 15 Define the various recording parameters. for details, see Table 1-7, “Profile Properties - Recording Parameters,”...
  • Page 238 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the RMX User Login Name. This name cannot be modified.
  • Page 239 Enter the maximum number of participants that can connect to an Participants Operator conference (you can have more than two), or leave the default selection (Automatic). Maximum number of participants that can connect to an Operator conference: 8-13 Polycom, Inc.

  • Page 240: Saving An Operator Conference To A Template

    Define the parameters of the endpoint that will be used by the RMX User to connect to the Operator conference and to other conference to assist participants. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Participants Tab” on page 3-16.

  • Page 241: Starting An Operator Conference From A Template

    You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.

  • Page 242: Monitoring Operator Conferences And Participants Requiring Assistance

    You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-36.

  • Page 243: Requesting Help

    When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. 8-17 Polycom, Inc.

  • Page 244: Audible Alarms

    Polycom RMX 1500/2000/4000 Administrator’s Guide Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance •...

  • Page 245: Moving Participants

    Using drag and drop To move a participant from the ongoing conference using the right-click menu options: In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance to display the list of participants. 8-19 Polycom, Inc.
  • Page 246 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Participants list, right-click the icon of the participant to move and select one of the following options: — Move to Operator Conference - to move the participant to the Operator conference — Move to Conference - to move the participant to any ongoing conference.

  • Page 247: Conference Templates

    Guidelines • The maximum number of templates is: — RMX 1500 — 100 — RMX 2000 — 100 — RMX 4000 — 200 • A maximum of 200 participants can be saved in a Conference Template when the RMX is in MPM+ or MPMx mode.

  • Page 248: Using Conference Templates

    The list can be customized by re-sizing the pane, adjusting the column widths or changing the order of the column headings. For more information see RMX 1500/2000/4000 Getting Started Guide, “Customizing the Main Screen” on page 9.

  • Page 249: Toolbar Buttons

    For more information see "Reservations” on page 7-1. The Conferences List toolbar includes the following button: Table 2 Conferences List – Toolbar Button Button Description Save Conference to Saves the selected ongoing conference as a Conference Template. Template Polycom, Inc.

  • Page 250: Creating A New Conference Template

    The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the RMX 1500/ 2000/4000 Getting Started Guide, “General Tab” on page 13.
  • Page 251 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the RMX 1500/2000/4000 Getting Started Guide, “Participants Tab” on page 16.
  • Page 252 Polycom RMX 1500/2000/4000 Administrator’s Guide For a full description of the General tab fields see “Adding a new participant to the Address Book Directly” on page 3. Modify the fields of the General tab. Click the Advanced tab. The New Participant – Advanced tab opens.
  • Page 253 This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the RMX 1500/ 2000/4000 Getting Started Guide, “Changing the Video Layout of a Conference” on page and “Video Forcing”...
  • Page 254 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Participant – Information tab opens. For a full description of the Information fields see the RMX 1500/2000/4000 Getting Started Guide, "Information Tab” on page 3-18. 14 Click the OK button. The participant you have defined is added to the Participants List.
  • Page 255 Chapter 9-Conference Templates The New Conference Template – Information tab opens. For a full description of the Information fields see the RMX 1500/2000/4000 Getting Started Guide, “Information Tab” on page 18. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list.

  • Page 256: Saving An Ongoing Or Operator Conference As A Template

    Polycom RMX 1500/2000/4000 Administrator’s Guide Saving an Ongoing or Operator Conference as a Template Any ongoing or Operator Conference can be saved as a template. To save an ongoing or Operator Conference as a template: In the Conferences List, select the conference or Operator Conference to be saved as a Template.

  • Page 257: Starting An Ongoing Conference From A Template

    You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
  • Page 258 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Start Conference from Template button. Right-click and select Start Conference from Template. The conference is started. The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Name.

  • Page 259: Scheduling A Reservation From A Conference Template

    Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 7-3, “New Reservation – Schedule Tab,” on page 7-11. Modify the fields of the Reservation Properties. Click the OK button. 9-13 Polycom, Inc.

  • Page 260: Deleting A Conference Template

    Polycom RMX 1500/2000/4000 Administrator’s Guide A Reservation is created based on the Conference Template. The Reservation can be viewed and modified along with all other Reservations using the Reservations - Calendar View and Reservations List. If you create a recurring reservation all occurrences have the same ID. A recurring Reservation is assigned the same ISDN/PSTN dial-in number for all recurrences.

  • Page 261: Polycom Conferencing For Microsoft Outlook

    Conferencing Add-in for Microsoft Outlook on Microsoft Outlook e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.

  • Page 262: Setting Up The Calendaring Solution

    The administrator creates an Microsoft Outlook e-mail-account for the RMX. If included in the solution, Polycom DMA system (DMA) and calendaring-enabled endpoints share this e-mail account. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments. The administrator configures the RMX for Calendaring using the Exchange Integration...
  • Page 263 Description Enable Calendaring Select or clear this check box to enable or disable the Service Calendaring Service using the Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled. Exchange Server Enter the IP address of the Exchange Server.
  • Page 264 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 10-1 Exchange Integration Configuration - Option 1 (Continued) Field Description User Name Enter the User Name of the RMX, as registered in the Microsoft Exchange Server, that the RMX uses to login to its e-mail account.
  • Page 265 Chapter 10-Polycom Conferencing for Microsoft Outlook® Define the following fields: Table 10-2 Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address These fields are defined as for Option 1 above. User Name Password Domain Accept Appointments...
  • Page 266 Polycom RMX 1500/2000/4000 Administrator’s Guide Option 3 - Using modified Exchange Server settings IIS Manager Full path to Exchange Server Required Fields Exchange Web Services Folder Renamed from EWS to EWD Define the following fields: Table 10-3 Exchange Integration Configuration - Option 3...

  • Page 267: Calendaring Guidelines

    Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. • Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the RMX Web Client. The following languages are supported: — English —...
  • Page 268 • RMX resource management is the responsibility of the system administrator: — Conferences initiated by Polycom Conferencing for Microsoft Outlook are ad hoc and therefore resources are not reserved in advance. — Polycom Conferencing for Microsoft Outlook Add-in assumes that sufficient resources are available and does not check resource availability.

  • Page 269: Creating And Connecting To A Conference

    Meetings are organized using the Microsoft Outlook client in the normal manner. If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.

  • Page 270: Connecting To A Conference

    Participants can connect to the conference in the following ways: • Participants with Polycom CMA Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.

  • Page 271: Rmx Standalone Deployment

    Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
  • Page 272 Polycom RMX 1500/2000/4000 Administrator’s Guide 10-12 Polycom, Inc.

  • Page 273: Conference And Participant Monitoring

    The maximum number of participants: The following numbers are for MPM card assemblies with maximum resource capacities. — RMX 1500 MPMx Mode: 360 (90 video). — RMX 2000 MPM Mode: 400 (80 video). — RMX 2000 MPM+ Mode: 800 (160 video).

  • Page 274: General Monitoring

    General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see RMX 1500/2000/4000 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-34. You can click the blinking Participant Alerts indication bar to view participants that require attention.

  • Page 275: Conference Level Monitoring

    Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server. 11-3 Polycom, Inc.
  • Page 276 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-1 Conference Properties - General (Continued) Field Description Start Time The time the conference started End Time The expected conference end time Conference A numeric password for participants to access the conference. Password Chairperson...
  • Page 277 The Conference Properties - Advanced dialog box opens. The following information is displayed in the Advanced tab: Table 11-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. Indicates whether LPR is enabled. 11-5 Polycom, Inc.
  • Page 278 Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
  • Page 279 Indicates the resolution and frame rate that determine the video quality set for the conference. Possible settings are: Motion or Sharpness. For more information, see "Video Resolutions in CP” on page 2-3. Video Clarity™ Indicated if Video Clarity is enabled for the conference. 11-7 Polycom, Inc.
  • Page 280 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-1 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Indicates the Content channel resolution set for the conference. Possible resolutions are: • Graphics – default mode • Hi-res Graphics – requiring a higher bit rate •...
  • Page 281 Changes made to this information once the conference is running are not saved to the Skins CDR.      10 Click the Recording tab to review the recording settings for the conference. Info 11 Click OK to close the Conference Properties dialog box. 11-9 Polycom, Inc.

  • Page 282: Monitoring Operator Conferences And Participants Requiring Assistance

    Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.

  • Page 283: Request To Speak

    The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box. • Available for dial-in and dial-out participants. • A participant can request to speak more than once during the conference. 11-11 Polycom, Inc.

  • Page 284: Participant Alerts List

    Polycom RMX 1500/2000/4000 Administrator’s Guide • Supported in all conference types. • Supported in H.323 and SIP environments. • The duration of the icon display cannot be modified. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.

  • Page 285: Participant Level Monitoring

    Media Sources • Connection Status • Channel Status The General, Advanced and Information tabs include the same properties for new and defined participants. For more information, see "Adding a new participant to the Address Book Directly” page 6-3. 11-13 Polycom, Inc.

  • Page 286: Ip Participant Properties

    Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see RMX 1500/2000/4000 Getting Started Guide, "Personal Layout Control with the RMX Web Client” on page 3-60.
  • Page 287 Displays the cause the video channel could not be connected. For Cause more information, see Appendix A: "Disconnection Causes” on page A-1. Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. 11-15 Polycom, Inc.
  • Page 288 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the H.245 (H.323) tab during or after the participant’s connection process to view information that can help in resolving connection issues. LPR activity Displays the endpoint’s actual (Displayed in all three panes) capabilities used for the connection List’s the endpoint’s capabilities as...
  • Page 289 Chapter 11-Conference and Participant Monitoring SIP People+Content information is displayed in all three panes of the Participant Properties - SDP tab. Viewing Permissions Channel   Status Click on the Channel Status tab to view the status of the various channels. 11-17 Polycom, Inc.
  • Page 290 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-7 Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint.
  • Page 291 When checked, indicates that the participant is the holder of the Content Token. Click the Channel Status Advanced tab to view additional information for selected audio and video channels. In the Channel Status - Advanced tab, channels can be selected for viewing additional information: 11-19 Polycom, Inc.
  • Page 292 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-8 Participant Properties - Channel Status Advanced Parameters Viewing Permissions Field Description Channel Info Select a channel to view its information: Channel • H.225  Status Advanced • H.245 • Audio in • Audio out •...
  • Page 293 DRQ – Disengage Request – the endpoint informs the gatekeeper that the connection to the conference is terminated and requests to disconnect the call and free the resources. • None – indicates that there is no connection to the gatekeeper. 11-21 Polycom, Inc.

  • Page 294: Monitoring Isdn/Pstn Participants

    Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring ISDN/PSTN Participants Using the Participant Properties dialog box, you can monitor and verify the properties of an ISDN/PSTN participant. The dialog box’s tabs contain information that is relevant to the participant’s status only while the conference is running and is used to monitor the participant’s status when connection problems occur.
  • Page 295 You can also cancel or perform mute and suspend operation using these check boxes. Block (Audio) When checked, the audio transmission from the conference to the participant’s endpoint is blocked, but the participant will still be heard by other participants. 11-23 Polycom, Inc.
  • Page 296 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the H.221 tab to view additional information that can help to resolve connection issues. Displays the endpoint’s actual List’s the endpoint’s capabilities as capabilities used for the connection retrieved from the remote site Displays the MCU’s capabilities used for...
  • Page 297 Connection Retries Indicates the number of retries left for the system to connect the Left participant to the conference. Call Disconnection For a full list of Disconnection Causes, see “ISDN Disconnection Cause Causes” on page A-7. 11-25 Polycom, Inc.
  • Page 298 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Channel Status tab to view the status of a participant’s channels. Table 11-14 ISDN/PSTN Participant Properties - Channel Status Field Description Connected Media Indicates if the participant is connected with Audio, Video and Content media channels.

  • Page 299: Monitoring Telepresence Participant Properties

    The Telepresence mode of the participant is indicated: • RPX - the participant’s endpoint is transmitting 4:3 video format. • TPX - the participant’s endpoint is transmitting 16:9 video format. • None - the participant’s endpoint is neither RPX nor TPX. 11-27 Polycom, Inc.
  • Page 300 Polycom RMX 1500/2000/4000 Administrator’s Guide 11-28 Polycom, Inc.

  • Page 301: Recording Conferences

    Recording Conferences Conferences running on the RMX can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system.

  • Page 302: Creating Multiple Virtual Recording Rooms On The Rss

    If the environment includes a Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS) and you want to associate Recording Links on the RMX with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 6.0 perform the following operations on the RSS: Modify the parameters of a recording Template to meet the recording requirements.
  • Page 303 5555, enter 172.26.120.2##5555 Alias Type Depending on the format used to enter the information in the IP address and Alias fields, select H.323 ID or E.164 (for multiple Recording links). E-mail ID and Participant Number are also available. 12-3 Polycom, Inc.

  • Page 304: Enabling The Recording Features In A Conference Ivr Service

    Polycom RMX 1500/2000/4000 Administrator’s Guide Click OK. The Recording Link is added to the RMX unit. Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.

  • Page 305: Enabling The Recording In The Conference Profile

    If creating a new profile, complete the conference definition. For more information on creating Profiles see the RMX Administrators Guide, “Defining Profiles” on page 1-8. In the Profile Properties dialog box, click the Recording tab. Select the Enable Recording check box. 12-5 Polycom, Inc.

  • Page 306: Recording Link Encryption

    Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 12-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list.
  • Page 307 Flag Setting Recording Link Setting Encryption selected Encrypted Encrypted Encryption selected Encrypted Not Encrypted Encryption selected Not Encrypted No connection to the Recorder Encryption selected Not Encrypted Not Encrypted Encryption not Not Encrypted YES/NO Not Encrypted selected 12-7 Polycom, Inc.

  • Page 308: Managing The Recording Process

    The Recording Link Layout can be changed during an ongoing conference in the same manner as for any other conference participant. For more information see the RMX 1500/2000/4000 Getting Started Guide, "Personal Layout Control with the RMX Web Client” on page 3-60.

  • Page 309: Using The Rmx Web Client To Manage The Recording Process

    Layout flags do not apply to the Recording Link Auto Layout default settings. Using the RMX Web Client to Manage the Recording Process To manage the recording process using the right-click menu: ‹ Right-click the Recording participant in the conference and select from one of the following options: 12-9 Polycom, Inc.
  • Page 310 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 12-1 Recording Participant Right-click Options Name Description Start Starts recording. When recording has started, this option toggles with the Pause option. Pause Pauses the recording of the conference without disconnecting. When the Recording is Paused, this option toggles with the Start option.

  • Page 311: Using Dtmf Codes To Manage The Recording Process

    MCU prefix and the Conference ID as for any other dial-in participant in the conference. Monitoring the recording participant: This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client. 12-11 Polycom, Inc.
  • Page 312 Polycom RMX 1500/2000/4000 Administrator’s Guide 12-12 Polycom, Inc.

  • Page 313: Users, Connections And Notes

    RMX configurations and utilities. Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associated with servers (machines) to ensure that all users are subject to the same account and password policies. 13-1 Polycom, Inc.

  • Page 314: Guidelines

    Polycom RMX 1500/2000/4000 Administrator’s Guide For enhanced security reasons it is necessary for the RMX to process user connection requests in the same manner, whether they be from regular users accessing the RMX via the RMX Web Browser / RMX Manager or from application-users representing applications such as CMA and DMA.

  • Page 315: Listing Users

    The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The RMX is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.

  • Page 316: Adding A New User

    Polycom RMX 1500/2000/4000 Administrator’s Guide a predefined period or if their login session does not meet Enhanced Security requirements. Users can be manually disabled by the administrator. For more details, see "User and Connection Management in Ultra Secure Mode” on page 13-9.

  • Page 317: Deleting A User

    Click OK. The user’s password is changed. Disabling a User An administrator can disable an enabled user. An indication is displayed in the Users List when the User is disabled. The Administrator can enable a disabled User. 13-5 Polycom, Inc.

  • Page 318: Enabling A User

    Polycom RMX 1500/2000/4000 Administrator’s Guide To disable a user: In the RMX Management pane, click the Users ( ) button. The Users pane is displayed. In the Users pane, right-click the user to be disabled and select Disable User in the menu.

  • Page 319: Renaming A User

    Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password. 13-7 Polycom, Inc.

  • Page 320: Connections

    Polycom RMX 1500/2000/4000 Administrator’s Guide Connections The RMX enables you to list all connections that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset.

  • Page 321: User And Connection Management In Ultra Secure Mode

    For more information see "Disabling a User” on page 13-5. Renaming Users • An administrator can rename any user, including administrators. • A renamed user is considered by the system to be a new user and is forced to change his/her password. 13-9 Polycom, Inc.

  • Page 322: Disabling Inactive Users

    Polycom RMX 1500/2000/4000 Administrator’s Guide For more information see "Renaming a User” on page 13-7. Disabling Inactive Users Users can be automatically disabled by the system when they do not log into the RMX application for a predefined period. When the RMX is configured to Ultra Secure Mode (the ULTRA_SECURE_MODE System Flag is set to YES), this option is enforced.

  • Page 323: Implementing Password Re-Use / History Rules

    The display of a warning to the user of the number of days until password expiration is determined by the value of the PASSWORD_EXPIRATION_WARNING_DAYS System Flag. • Possible number of days to display expiry warnings is between 0 and 14. 13-11 Polycom, Inc.

  • Page 324: Maximum Repeating Characters

    Polycom RMX 1500/2000/4000 Administrator’s Guide • If the System Flag is set to 0, password expiry warnings are not displayed. The System Flag cannot be set to 0 when the RMX is in Ultra Secure Mode. • In Ultra Secure Mode, the earliest warning can be displayed 14 days before passwords are due to expire and the latest warning can be displayed 7 days before passwords are due to expire (default setting).

  • Page 325: Temporary User Lockout

    The duration of the Lockout of the user is determined by the value of the USER_LOCKOUT_DURATION_IN_MINUTES System Flag. A flag value of 0 means permanent User Lockout until the administrator re-enables the user within the system. Value can be between 0 and 480. 13-13 Polycom, Inc.

  • Page 326: User Login Record

    Polycom RMX 1500/2000/4000 Administrator’s Guide User Login Record The system can display a record of the last Login of the user. It is displayed in the Main Screen of the RMX Web Client or RMX Manager. The user Login Record display is enabled when the LAST_LOGIN _ATTEMPTS System Flag is set to YES.

  • Page 327: Connection Timeout

    Notes list are updated on all workstations by closing and re-opening the Notes window. Notes can be written in any Unicode language. Using Notes To create a note: On the RMX menu, click Administration > Notes. The Notes window opens. 13-15 Polycom, Inc.
  • Page 328 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Notes toolbar, click the New Note ( ) button, or right-click anywhere inside the Notes window and select New Note. In the Note dialog box, type the required text and click OK. The new note is saved and closed. The Notes list is updated, listing the new note and its properties: —...

  • Page 329: Network Services

    Network Service definition is optional and is done when the RTM ISDN cards are installed in the MCU. The configuration dialog boxes for both these network services are accessed via the RMX Management pane of the RMX Web Client. 14-1 Polycom, Inc.

  • Page 330: Ip Network Services

    During First Time Power-up, the Management Network parameters can be set either via a USB key or by using a cable to create a private network. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Modifying the Factory Default Management Network Settings on the USB Key” on page and Appendix G of this manual, "Configuring Direct Connections to RMX”...

  • Page 331: Modifying The Management Network

    • Deletion of the Default IP Service, followed by a system reset. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Procedure 1: First- time Power-up” on page 2-16. Changes made to any of these parameters only take effect when the RMX unit is reset. An Active Alarm is created when changes made to the system have not yet been implemented and the MCU must be reset.
  • Page 332 Polycom RMX 1500/2000/4000 Administrator’s Guide Modify the following fields: Table 14-1 Default Management Network Service – IP Field Description Network Service Displays the name of the Management Network. This name cannot be Name modified. Note: This field is displayed in all Management Network Properties tabs.
  • Page 333 Select to enable Secured Communication. Communication The RMX supports TLS 1.0 and SSL 3.0 (Secure Socket Layer). A SSL/TLS Certificate must installed on the RMX for this feature to be enabled. For more information see "Secure Communication Mode” on page F-1. 14-5 Polycom, Inc.
  • Page 334 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Routers tab. Modify the following fields: Table 14-2 Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default router. The IP Address default router is used whenever the defined static...
  • Page 335 Subnet Mask Remote Type Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. 14-7 Polycom, Inc.
  • Page 336 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the DNS tab. Modify the following fields: Table 14-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX Select: •...
  • Page 337 Chapter 14-Network Services RMX 1500/4000: If you want to modify the LAN Port Speed Settings on an RMX 1500/ 4000, see "Ethernet Settings” on page 14-22. View or modify the following fields: Table 14-4 Management Network Properties – LAN Ports Parameters...

  • Page 338: Modifying The Default Ip Network Service

    Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Network type that the RMX connects to • IP address of the RMX Signaling Host •...
  • Page 339 Endpoints connect to conferences and transmit call media (video, IP Address voice and content) via these addresses. (RMX 4000) Media Card 4 IP Address (RMX 4000) Subnet Mask Enter the subnet mask of the MCU. Default value: 255.255.255.0. 14-11 Polycom, Inc.
  • Page 340 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers tab are the same as for the Default Management Network. For more information see "Click the Routers tab.” on page 14-6.
  • Page 341 Register as Gateway Select this check box if the RMX unit is to be seen as a gateway, for example, when using a Cisco gatekeeper. Note: Do not select this check box when using Polycom ReadiManager/CMA 5000 or a Radvision gatekeeper. 14-13...
  • Page 342 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-6 Default IP Service – Conferencing – Gatekeeper Parameters (Continued) Field Description Refresh Registration The frequency with which the system informs the gatekeeper that it is every __ seconds active by re-sending the IP address and aliases of the IP cards to the gatekeeper.
  • Page 343 To modify the number of TCP ports, enter the first and last port numbers in the range. The number of ports is calculated as follows: Number of simultaneous calls x 2 ports (1 signaling + 1 control). 14-15 Polycom, Inc.
  • Page 344 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-7 Default IP Service – Conferencing – Ports Parameters (Continued) Field Description UDP Port from - to Displays the default settings for port numbers used for audio and video. To modify the number of UDP ports: •...
  • Page 345 • None: No optimization definition is applied. This is a compatibility mode in which routing is based on Precedence priority settings only. Select None if you do not know which standard your router supports. 14-17 Polycom, Inc.
  • Page 346 Polycom RMX 1500/2000/4000 Administrator’s Guide 12 Click the SIP Servers tab. 13 Modify the following fields: Table 14-9 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
  • Page 347 SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
  • Page 348 Polycom RMX 1500/2000/4000 Administrator’s Guide 14 Click the Security tab. Modify the following fields: Table 14-10 Default IP Network Service – Security (SIP Digest) Field Description Authentication User Enter the conference, Entry Queue or Meeting Room name as Name registered with the proxy.
  • Page 349 This field is disabled if the ICE Environment field is set to None. ICE Environment Select MS (for Microsoft ICE implementation) to enable the ICE integration. This field is disabled if the RMX is not running in MPM+ Card Configuration Mode. 18 Click the OK button. 14-21 Polycom, Inc.

  • Page 350: Ethernet Settings

    These settings can be modified in the Ethernet Settings dialog box and they are not part of the Management Network dialog box as for RMX 2000. RMX 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU.
  • Page 351 Chapter 14-Network Services RMX 1500/4000: Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. Modify the following field: Table 14-13 Ethernet Settings Parameters...

  • Page 352: Ip Network Monitoring

    Polycom RMX 1500/2000/4000 Administrator’s Guide IP Network Monitoring The Signaling Monitor is the RMX entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU.
  • Page 353 Registration - The Signaling Host is in the process of registering with the gatekeeper. Registered - The Signaling Host is registered with the gatekeeper. Not Registered - The registration of the Signaling Host with the gatekeeper failed. 14-25 Polycom, Inc.
  • Page 354 Polycom RMX 1500/2000/4000 Administrator’s Guide IP Network Services Properties Table 14-15 – H.323 (Continued) Field Description Registration Interval The interval in seconds between the Signaling Host’s registration messages to the gatekeeper. This value is taken from either the IP Network Service or from the gatekeeper during registration. The lesser value of the two is chosen.
  • Page 355 – ICE Servers Field Description Role The ICE Server’s role is displayed: • STUN password server • STUN Server UDP • STUN Server TCP • Relay Server UDP • Relay Server TCP IP Address The ICE Server’s IP Address. 14-27 Polycom, Inc.
  • Page 356 Polycom RMX 1500/2000/4000 Administrator’s Guide IP Network Services Properties Table 14-17 – ICE Servers (Continued) Field Description Status 1/2/3/4 A status is displayed for each media card installed in the RMX: • Connection O.K. • MS – register fail •...

  • Page 357: Using Ipv6 Networking Addresses For Rmx Internal And External Entities

    Participants that do not use the same IP address version as the RMX in ongoing conferences launched from Meeting Rooms, Reservations and Conference Templates, and are disconnected. An error message, Bad IP address version, is displayed. IP Security (IPSec) Protocols are not supported. 14-29 Polycom, Inc.

  • Page 358: Lan Redundancy

    NIC (Network Interface Card). When a LAN port fails, IP network traffic failure is averted and network or endpoints disconnections do not occur. For example, on RMX 1500 should the LAN 2 port fail on the RTM IP, then LAN 1 is available as a backup.

  • Page 359: Configuration Requirements

    Polycom RMX 2000 Hardware Guide, “Installing the RTM LAN” on page 1-43. On RMX 1500, connect the LAN cable to LAN 1 port on the RTM IP. On the RMX 2000/ 4000 connect the LAN cable to LAN 1 port on the RTM LAN.

  • Page 360: Sip Proxy Failover With Polycom® Distributed Media Application™ (Dma™) 7000

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-18 RMX 1500/2000 /4000 RTM LAN LED Indications Status Description Standby The LAN Redundancy option is enabled and this LAN port is the redundant and in standby mode. In case of failure, this port becomes active.

  • Page 361: Rmx Network Port Usage

    Chapter 14-Network Services RMX Network Port Usage The following table summarizes the port numbers and their usage in the RMX 1500/2000/ 4000: Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number HTTP Management between the...
  • Page 362 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number Alternative 5060 UDP, Connection to the alternate Yes - in the IP service SIP server 60000 SIP Server. Sometimes port 60000 is used when the system cannot reuse the TCP port.

  • Page 363: Isdn/Pstn Network Services

    Most of the parameters of the first ISDN/PSTN Network Service are configured in the Fast Configuration Wizard, which runs automatically if an RTM ISDN card is detected in the RMX during first time power-up. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "First Entry Power-up and Configuration” on page 2-16.

  • Page 364: Adding/Modifying Isdn/Pstn Network Services

    Polycom RMX 1500/2000/4000 Administrator’s Guide Adding/Modifying ISDN/PSTN Network Services The system administrator can use the RMX Management – ISDN/PSTN Network Services section of the RMX Web Client to add a second ISDN/PSTN Network Service or modify the first ISDN/PSTN Network Service.
  • Page 365 T1 (U.S. – 23 B channels + 1 D channel) • E1 (Europe – 30 B channels + 1 D channel) Default: T1 Service Type PRI is the only supported service type. It is automatically selected. Click Next. 14-37 Polycom, Inc.
  • Page 366 Polycom RMX 1500/2000/4000 Administrator’s Guide The PRI Settings dialog box is displayed: Define the following parameters: Table 14-21 PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
  • Page 367 For E1 spans, default is HDB3. Switch Type Select the brand and revision level of switch equipment installed in the service provider’s central office. • For T1 spans, default is AT&T 4ESS. • For E1 spans, default is EURO ISDN. 14-39 Polycom, Inc.
  • Page 368 Polycom RMX 1500/2000/4000 Administrator’s Guide Click Next. The Phones dialog is displayed. To define dial-in number ranges click the Add button. The Add Phone Number dialog box opens. 10 Define the following parameters: Table 14-23 Phones Settings Field Description First Number The first number in the phone number range.
  • Page 369 Each ISDN/PSTN card can support 7 E1 or 9 T1 PRI lines. 17 Click Next. The Video/Voice Ports dialog box opens. Maximum Current number of Setting licensed ports Video ports can be converted to voice ports to enable maximized usage of the system’s resources. 14-41 Polycom, Inc.

  • Page 370: Modifying An Isdn/Pstn Network Service

    Polycom RMX 1500/2000/4000 Administrator’s Guide The conversion ratio is 1:5, up to a maximum of 400 (80 x 5) voice ports. The voice ports are used to connect VoIP and PSTN participants. If the system runs out of voice ports, voice endpoints cannot connect to available video ports.
  • Page 371 Default: Auto – Negotiation of speed and transmit/ receive mode starts at 1000 Mbits/second Full Duplex, proceeding downward to 10 Mbits/second Half Duplex. Note: To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended. 14-43 Polycom, Inc.

  • Page 372: Network Security

    Networks. RMX 1500/4000 On the RMX 1500 and RMX 4000, Media, Signaling and Management Networks are physically separated to provide enhanced security. The IP Network Service and the Default Management Network have been logically and physically separated from each other. In the IP Network Service each IP address is assigned a physical port and media (RTP) inputs are routed directly to an MPM+ or MPMx card.

  • Page 373: Multiple Network Services

    Up to eight media and signaling networks can be defined for RMX 4000, or four for RMX 2000 and two for RMX 1500. Multiple IP Network Services can be defined, up to two for each media and signaling network connected to the RMX. The networks can be connected to one or several Media cards in the RMX unit.

  • Page 374: Guidelines

    Network Service can be associated with the media card to which the RTM ISDN card is attached. • On RMX 1500, when Multiple Network Services option is enabled, the two networks must differ in their subnet masks. •...

  • Page 375: Resource Allocation And Capacity

    MPM+40 and two thirds will be assigned to the Network Service associated with MPM+80. On RMX 1500 and RMX 2000/4000 with two Network Services associated with one media card, the resources of the two Network Services associated with one media card are not split between the network services.

  • Page 376: First Time Installation And Configuration

    RMX into the local network for each of the networks that will be connected to the RMX unit. For a list of required address, see the RMX 1500/2000/ 4000 Deployment Guide for Maximum Security Environments, "Procedure 2: Gather Network Equipment and Address Information”...

  • Page 377: Gather Network Equipment And Address Information - Ip Network Services Required Information

    Chapter 14-Network Services Upgrade to the new version and install the activation key that contains the Multiple Services license as described in RMX 1500/2000/4000 Release Notes, “Upgrade Paths to Version 7.5.0.J” on page 23. Place several calls and run conferences to ensure that the system upgrade was completed successfully.

  • Page 378: Rmx Hardware Installation

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-26 Network Equipment and Address Information per IP Network Service (Continued) Parameter Local Network Settings Note Media Board IP address If more than one media card is (MPM 4) associated with this Network RMX 4000 only...
  • Page 379 Several cards can be assigned to the same IP Network Service. The definition of the network services attached to the RMX unit and which cards are assigned to each network service is defined in the IP Network Service. 14-51 Polycom, Inc.

  • Page 380: Rmx 2000 Multiple Services Configuration

    Polycom RMX 1500/2000/4000 Administrator’s Guide RMX 2000 Multiple Services Configuration Connecting the cables to the RTM IP: The following cables are connected to the RTM IP on the rear panel of the RMX2000: Table 14-29 LAN Connections to the RTM IP...

  • Page 381: Rmx 1500 Multiple Services Configuration

    14-5RMX 2000 Rear Panel with RTM LAN Cables RMX 1500 Multiple Services Configuration Connecting the cables to the RTM IP 1500: The following cables are connected to the RTM IP on the rear panel of the RMX 1500: Table 14-31 LAN Connections to the RTM IP...

  • Page 382: System Flags And License Settings

    Polycom RMX 1500/2000/4000 Administrator’s Guide System Flags and License Settings The MULTIPLE_SERVICES System Flag determines whether the Multiple Services option will be activated once the appropriate license is installed. Possible Values: YES / NO Default: NO This flag must be manually added to the system configuration and set to YES to enable this option.
  • Page 383 Dial out calls of participants to whom this network service will be assigned are initiated from this address. This address is used to register the RMX with a Gatekeeper or a SIP Proxy server residing on this network. 14-55 Polycom, Inc.
  • Page 384 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-32 IP Network Service - IP Parameters Field Description Media Card 1 Port 1 If only one network is connected to this media card, it is enough to IP Address assign one media card to this Network Service. In such a case, enter one IP address for the media card according to the LAN Port used for the connection.
  • Page 385 — NUMERIC_CONF_ID_LEN — NUMERIC_CONF_ID_MIN_LEN — NUMERIC_CONF_ID_MAX_LEN — ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD — MAX_CP_RESOLUTION — QOS_IP_AUDIO — QOS_IP_VIDEO — QOS_IP_SIGNALING — ENABLE_CISCO_GK — SIP_FREE_VIDEO_RESOURCES — FORCE_CIF_PORT_ALLOCATION — MS_ENVIRONMENT — SIP_FAST_UPDATE_INTERVAL_ENV — SIP_FAST_UPDATE_INTERVAL_EP — H263_ANNEX_T — H239_FORCE_CAPABILITIES — MIX_LINK_ENVIRONMENT — IP_LINK_ENVIRONMENT — 14-57 Polycom, Inc.
  • Page 386 Polycom RMX 1500/2000/4000 Administrator’s Guide FORCE_STATIC_MB_ENCODING — FORCE_RESOLUTION — SEND_WIDE_RES_TO_IP — DISABLE_WIDE_RES_TO_SIP_DIAL_OUT — SEND_SIP_BUSY_UPONRESOURCE_THRESHOLD — Click the Routers tab. Define the routers used in this network and that are other than the routers defined in the Management Network. The field definitions of the Routers tab are the same as for the Default Management Network.
  • Page 387 Network Service. The field definitions of the Ports tab are the same as for the Default IP Network Service. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Click the Ports tab.” on page 14-14. 12 If required, click the QoS tab.

  • Page 388: Setting A Network Service As Default

    Polycom RMX 1500/2000/4000 Administrator’s Guide 16 Optional. To configure the ICE environment, click the SIP Advanced tab. Modify the following fields: Table 14-34 Default IP Network Service – SIP Advanced Field Description Server User Name Enter the User name for this service as defined in the Active Directory.

  • Page 389: Ethernet Settings

    Ethernet Settings as for RMX 1500/4000. For more details, see "Ethernet Settings” on page 14-22. RMX 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU. Signaling Host IP Address and MCU Prefix in GK Indications The RMX Web Client displays the Signaling Host IP Address and MCU Prefix in GK parameters as defined in the Default H.323 Network Service.
  • Page 390 Polycom RMX 1500/2000/4000 Administrator’s Guide The registration is defined in the Conference Profile - Network Services tab. In the IP Network Services table, the system lists all the defined Network Services (one or several depending on the system configuration). •...

  • Page 391: Gateway Profiles

    If the same Network Service is used for H.323 and SIP calls, the Network Service Environment must include both H.323 and SIP settings. Hardware Monitor The Hardware Monitor pane includes the status of the LAN ports on the RTM LAN cards. 14-63 Polycom, Inc.

  • Page 392: Signaling Monitor

    Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in RMX 1500/2000 and up to four in RMX 4000). Double-clicking a Network Service, displays it properties and status.

  • Page 393: Reserving Video Resources For A Conference

    Network Service that will be used to reserve the required resources. If no Network Service is selected, the default Network Service is used. Therefore, make sure that not all conferences are reserving resources from the same Network Service, otherwise you may run out of resources for that Network Service. 14-65 Polycom, Inc.

  • Page 394: Monitoring Conferences

    Polycom RMX 1500/2000/4000 Administrator’s Guide The IP Network Service is selected in the New Conference/New Meeting Room/New Reservation - General dialog box. Monitoring Conferences The Conference Properties - Network Services dialog box shows for each Network Service with which Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference.

  • Page 395: Resource Report

    Network Service may have all of it resources available. In such a case, the port gauges may show that half of the system resources are available for conferencing, while calls via the Network Service with no available resources will fail to connect. 14-67 Polycom, Inc.
  • Page 396 Polycom RMX 1500/2000/4000 Administrator’s Guide 14-68 Polycom, Inc.

  • Page 397: Ivr Services

    When upgrading the RMX software version new DTMF Codes and voice messages are not automatically added to existing IVR Services in order to avoid conflicts with existing DTMF codes. Therefore, to use new options, new Conference and Entry Queue IVR Services must be created. 15-1 Polycom, Inc.

  • Page 398: Ivr Services List

    Polycom RMX 1500/2000/4000 Administrator’s Guide IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: In the RMX Management pane, expand the Rarely Used list.

  • Page 399: Adding Languages

    IVR service definition. To add a language: In the RMX Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry. 15-3 Polycom, Inc.

  • Page 400: Uploading A Message File To The Rmx

    Polycom RMX 1500/2000/4000 Administrator’s Guide In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. Click the Add Language button. The New Language dialog box opens. In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit.
  • Page 401 Upload the files for the voice messages that are played when an event occurs during the conference. For more information, see "Conference IVR Service Properties - General Voice Messages” on page 15-12. 15-5 Polycom, Inc.
  • Page 402 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-2 IVR Message Types by Message Category (Continued) Message Message Type Message Category Billing Code Requests the chairperson to enter the conference Billing Code. Roll Call Roll call related messages, such as the message played when a participant joins the conference.

  • Page 403: Defining A New Conference Ivr Service

    20 characters and may be typed in Unicode. Language For IVR Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English. For more information, see "Adding Languages” on page 15-3. 15-7 Polycom, Inc.
  • Page 404 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-3 Conference IVR Service Properties - Global Parameters (Continued) Field/Option Description External Server You can configure the IVR Service to use an external database Authentication application to verify a participant’s right to join the conference. For more information, see Appendix D: "Conference Access with External...
  • Page 405 The New Conference IVR Service - Conference Chairperson dialog box opens. Select the Enable Chairperson Messages check box to enable the chairperson functionality. If this feature is disabled, participants are not able to connect as the chairperson. 15-9 Polycom, Inc.
  • Page 406 Polycom RMX 1500/2000/4000 Administrator’s Guide Select the various voice messages and options for the chairperson connection. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
  • Page 407 15 To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled. 16 From the list, select the audio file to be assigned to the event/indication. 15-11 Polycom, Inc.
  • Page 408 Polycom RMX 1500/2000/4000 Administrator’s Guide 17 Repeat steps 15 and 16 to select the audio files for the required messages. The following types of messages and prompts can be enabled: Table 15-6 Conference IVR Service Properties - General Voice Messages...
  • Page 409 The New Conference IVR Service - Roll Call dialog box opens. The Roll Call feature of the Conference IVR Service is used to record the participants’ names for playback when the participants join and leave a conference. 15-13 Polycom, Inc.
  • Page 410 Polycom RMX 1500/2000/4000 Administrator’s Guide Roll Call announcements played upon a participant’s connection or disconnection from a conference (Entry and Exit announcements) can be replaced by tones. These tones can be used as notification when participants join or leave the conference but the identification of the participant is not required.
  • Page 411 If Enable Tone Notifications option is selected: 22 Select the Entry Tone or Exit tone: Click the appropriate table entry in the Message File column. A drop-down list is enabled. 15-15 Polycom, Inc.
  • Page 412 Polycom RMX 1500/2000/4000 Administrator’s Guide From the list, select the audio file to be assigned to the event/indication. If the Tones option is enabled, you must assign the appropriate audio files to all notification types. The RMX system is shipped with two default tones: Entry_tone.wav and Exit_tone.wav.
  • Page 413 ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
  • Page 414 Polycom RMX 1500/2000/4000 Administrator’s Guide 26 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. • This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson.
  • Page 415 It is strongly advised that the Touch Control Prefix DTMF code (*#) not be changed. • The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.

  • Page 416: Entry Queues Ivr Service

    Polycom RMX 1500/2000/4000 Administrator’s Guide 28 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 29 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.
  • Page 417 The interaction between the caller and the system is done via touch- tone signals (DTMF codes). Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson. Possible keys are the pound key (#) or star (*). 15-21 Polycom, Inc.
  • Page 418 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
  • Page 419 For more information see the "Modifying System Flags” on page 19-4. 10 Enter the message Name and Message File name for the Audio Only message: — Message Name: No Video Resources-Audio Only — Message File name: No_Video_Resources_Audio_Only.wav 15-23 Polycom, Inc.
  • Page 420 Polycom RMX 1500/2000/4000 Administrator’s Guide 11 Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 12 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.

  • Page 421: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service

    The IVR Service is displayed in bold, indicating that it is the current default service. To select the Default Entry Queue IVR Service: >> In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, and then click Set Default Entry Queue IVR Service button. 15-25 Polycom, Inc.

  • Page 422: Modifying The Conference Or Entry Queue Ivr Service Properties

    Polycom RMX 1500/2000/4000 Administrator’s Guide Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service. The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default service.

  • Page 423: Replacing The Music File

    In the Install Music File dialog box, click OK to upload the file to the MCU. The new file replaces the previously uploaded file and this file is used for all background music played by the MCU. 15-27 Polycom, Inc.

  • Page 424: Creating Audio Prompts And Video Slides

    Polycom RMX 1500/2000/4000 Administrator’s Guide Creating Audio Prompts and Video Slides The RMX is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs.
  • Page 425 The system returns to the Sound Selection dialog box. Click OK. The system returns to the Properties for Sound dialog box. Click OK. The system returns to the Sound–Sound Recorder dialog box. You are now ready to record your voice message. 15-29 Polycom, Inc.
  • Page 426 Polycom RMX 1500/2000/4000 Administrator’s Guide To record a new audio message: Regardless of the recording utility you are using, verify that any new audio message recorded adheres to the following format settings: 16.000kHz, 16Bit, Mono. Make sure that a microphone or a sound input device is connected to your PC.

  • Page 427: Creating A Welcome Video Slide

    15-24 To upload your video slide to the RMX, see step 12 on If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...

  • Page 428: Default Ivr Prompts And Messages

    Polycom RMX 1500/2000/4000 Administrator’s Guide Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 15-13 Default IVR Messages Message Type Message Text File Name General Welcome “Welcome to unified conferencing.” General_Welcome.wav Message Chairperson “For conference Chairperson Services,...
  • Page 429 Roll Call Record “After the tone, please state your name.” Roll_Call_Record.wav Roll Call Joined “...has joined the conference.” Roll_Call _Joined.wav Roll Call Left “...has left the conference.” Roll_Call_Left.wav Roll Call Review “The conference participants are...” Roll_Call_ Review.wav 15-33 Polycom, Inc.
  • Page 430 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Request “Please enter your conference NID. Request_ Conference_NID.wav Conference Press the pound key when complete.” Retry Conference “Invalid conference NID. Please try Retry_Conference_NID.wav again.”...

  • Page 431: Volume Control Of Ivr Messages, Music And Roll Call

    1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0. The RMX must be restarted for modified flag settings to take effect. 15-35 Polycom, Inc.
  • Page 432 Polycom RMX 1500/2000/4000 Administrator’s Guide 15-36 Polycom, Inc.

  • Page 433: The Call Detail Record (Cdr) Utility

    The value of the fields that support Unicode values, such as the info fields, will be stored in the CDR file in UTF8. The application that reads the CDR must support Unicode. The Polycom RMX can store details of up to 2000 (RMX 1500/2000) or 4000 (RMX 4000) conferences. When this number is exceeded, the system overwrites conferences, starting with the earliest conference.

  • Page 434: The Cdr File

    Polycom RMX 1500/2000/4000 Administrator’s Guide The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two formats: • Unformatted data – Unformatted CDR files contain multiple records in “raw data” format. The first record in each file contains general conference data. The remaining records contain event data, one record for each event.

  • Page 435: Cdr File Contents

    ID, and the participant capabilities used to connect to the conference. To enable compatibility for applications that written for the MGC family, the Polycom RMX CDR file structure is based on the MGC CDR file structure.

  • Page 436: Viewing, Retrieving And Archiving Conference Information

    Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: • On the RMX menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.

  • Page 437: Refreshing The Cdr List

    Indicates whether the conference record was retrieved to a formatted text file. (Yes/No) Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory. 16-5 Polycom, Inc.

  • Page 438: Retrieving And Archiving Conference Cdr Records

    Polycom RMX 1500/2000/4000 Administrator’s Guide Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 16-2). Alternatively, select the record to retrieve, and then click the appropriate button on the toolbar (as detailed in Table 16-2).

  • Page 439: Gateway Calls

    Up to 80 gateway calls (same as conferences) may be run on a fully configured RMX 1500/2000/4000. • Gateway Profiles are included in the Backup and Restore Configuration operations. • CDR files are generated for Gateway Sessions in the same way as for conferences. 17-1 Polycom, Inc.

  • Page 440: Call Flows

    Polycom RMX 1500/2000/4000 Administrator’s Guide • Cascading. To support cascading, the gateway indicates a lower number than the MCU for master-slave relation (directly or through DMA). • Gateway calls are supported in Microsoft and Avaya environments. Call Flows Call flow changes according to the connection protocols: IP or ISDN. This section describes the call flows between two endpoints connect via one gateway.
  • Page 441 For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456. To invite two participants: SIP: 3456 and ISDN: 9251444, enter: 912000*3456*9251444. To invite two participants: SIP: 3456 and a PSTN participant whose number is 9251234, enter: 912000*3456**9251234. 17-3 Polycom, Inc.
  • Page 442 Polycom RMX 1500/2000/4000 Administrator’s Guide Dialing from SIP Endpoints Figure 17-2Dialing String and Call Flow from SIP Endpoint to One, Two or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string.

  • Page 443: Gateway Ivr

    Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. If using the IP address of the RMX signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22.

  • Page 444: Isdn Participants

    Polycom RMX 1500/2000/4000 Administrator’s Guide To enter an IP address as the destination number, replace the periods (.) with asterisks (*) in the format n*n*n*n followed by the # key. For example, if the IP address is 172.22.188.22, enter 172*22*188*22#.
  • Page 445 Including the Gatekeeper Prefix in the DTMF input string enables PSTN participants to use the input string when connecting to an RMX whether the RMX is a standalone MCU or part of a DMA solution deployment. For a detailed description, see "PSTN Dial-in Using GK Prefix” on page 17-7. 17-7 Polycom, Inc.

  • Page 446: Direct Dial-In To Endpoints Or Dma Vmr Using Automatically Generated Destination Numbers

    Polycom RMX 1500/2000/4000 Administrator’s Guide Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers ISDN/PSTN participants can call the destination endpoints without interaction with the IVR of the gateway. This dialing method is enabled when the administrator configures the...

  • Page 447: Interoperability With Cma

    MCU prefix registered in gatekeeper and is replaced by the gatekeeper with * and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the CMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations”.
  • Page 448 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RMX 2000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on page 15-7. When defining a gateway IVR Service, the following options should remain disabled: —...
  • Page 449 For more information, see step 7 on page 17-10. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p.

  • Page 450: Defining The Conference Profile For Gateway Calls

    Polycom RMX 1500/2000/4000 Administrator’s Guide Defining the Conference Profile for Gateway Calls The Conference Profile that will be later assigned to the Gateway Profile determine the parameters of the gateway call, such as the line rate and video resolution and if to automatically terminate the gateway session when one participant or no participants are connected to the Gateway Session.

  • Page 451: Defining The Gateway Profile

    RMX (they are all part of one repository whose size is 1000 entries). To define a new Gateway Profile: In the RMX Management - Rarely Used pane, click Gateway Profiles In the Gateway Profiles list pane, click the New Gateway Profile button. The New Gateway Profile dialog box opens. 17-13 Polycom, Inc.
  • Page 452 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 17-3 New Gateway Profile Properties Option Description Display Name Enter a unique-per-MCU name for the Gateway Profile in native language character sets to be displayed in the RMX Web Client.
  • Page 453 For example, if the DMA Prefix in the Gatekeeper is 26, enter this prefix in this field. 17-15 Polycom, Inc.

  • Page 454: System Configuration

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 17-3 New Gateway Profile Properties (Continued) Option Description Number of Digits to Enter the number of rightmost digits of the dialed string to be Forward appended to the Destination Prefix (DMA/RMX prefix in the gatekeeper) when automatically generating the forwarded dial string.

  • Page 455: Connection Indications

    The RMX creates a new conference that acts as a Gateway Session with a unique ID whose display name is composed of the following components: • The prefix GW_, • The Gateway Profile display name. For example, Default_GW_Session • (number) where the number is a gateway conference counter. 17-17 Polycom, Inc.

  • Page 456: Connected Participant Parameters

    Polycom RMX 1500/2000/4000 Administrator’s Guide For example: if the Gateway Profile display name is Default_GW_Session, the conference name will be GW_Default_GW_Session(001). Conference ID: The ID of the new conference is assigned randomly by the MCU. The Gateway Session automatically ends when only one participant is left in the session.

  • Page 457: Direct Dialing From Isdn/Pstn Endpoint To Ip Endpoint Via A Meeting Room

    Conference Profile in which the Auto Terminate - At the end - When Last Participant Remains option is selected. For more details on Conference Profile definition, see "Defining the IVR Service for Gateway Calls” on page 17-9. 17-19 Polycom, Inc.
  • Page 458 Polycom RMX 1500/2000/4000 Administrator’s Guide • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoint is added to the Meeting Room’s Participants list. 17-20 Polycom, Inc.

  • Page 459: Dialing To Polycom® Dma™ 7000

    DMA prefix in the Gatekeeper. Figure 19 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example: Figure 1 shows the call flow assuming the following parameters:...

  • Page 460: Calling The Dma Via Gateway Ivr

    Polycom RMX 1500/2000/4000 Administrator’s Guide Calling the DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers.

  • Page 461: Automatic Dial String Generation

    DMA Meeting Room. When this configuration option is selected, the participant does not need to interact with the IVR Service. Figure 18 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example: Figure 1 shows the call flow assuming the following parameters:...

  • Page 462: Deploying A Polycom Rmx™ Serial Gateway S4Gw

    RMX, with all web and H.323 traffic passing through the RMX. Figure 17-1 Network infrastructure with direct connection to Serial Gateway S4GW For more information see the Polycom RMX™ 1500/2000/4000 Deployment Guide for Maximum Security Environments, "Deploying a Polycom RMX™ Serial Gateway S4GW” on page 5-1. 17-24...

  • Page 463: Rmx Manager Application

    "Connecting to the RMX via Modem” on page G-7. Using the RMX Manager application, a single user can control a single or multiple RMX units as well as conferences from multiple RMXs. RMX 1500/2000/4000 can be managed and controlled by the RMX Manager application.
  • Page 464 New RMX Installation Note The RMX Installation and First Entry Configuration must be completed before installing the RMX Manager application. For more details, see the RMX 1500/2000/4000 Getting Started Guide, Chapter 2, “First Time Installation and Configuration”. Once the connection to the RMX unit is established and the Login window is displayed, the RMX Manager application can be installed.
  • Page 465 This screen is displayed only on first entry. Once the language is selected, this screen is skipped the next time you start the RMX Manager application. Select the required language by clicking its flag. The Next button is enabled. 18-3 Polycom, Inc.
  • Page 466 The first time you start the RMX Manager application, the RMX unit used for downloading the RMX Manager application is automatically defined and listed in the MCUs pane. If the RMX Manager was downloaded from Polycom Support web site, this pane is empty.

  • Page 467: Starting The Rmx Manager Application

    If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs > Polycom > RMX Manager. The MCUs screen is displayed, listing the MCUs currently defined in the RMX Manager.

  • Page 468: Connecting To The Mcu

    MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
  • Page 469 The system connects to the RMX, and the RMX Manager Main screen is displayed. If a User with the entered Username and Password is not defined in the RMX, an error message is displayed and the system lets you re-enter the Username and Password. 18-7 Polycom, Inc.

  • Page 470: Rmx Manager Main Screen

    Polycom RMX 1500/2000/4000 Administrator’s Guide RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane.
  • Page 471 — Major - The MCU has a major problem. MCU behavior could be affected and attention is required. • Product Type - The MCU type: RMX 1500/2000/4000. Before connecting to the MCU for the first time, the RMX type is unknown so RMX is displayed instead as a general indication.

  • Page 472: Conferences Pane

    Polycom RMX 1500/2000/4000 Administrator’s Guide Conferences Pane The Conferences pane lists all the ongoing conferences from all the MCUs that are connected and monitored along with their MCU, Status, Conference ID, Start Time and End Time data. The number of ongoing conferences is displayed in the pane’s title.

  • Page 473: List Pane

    The Participant Alerts can be sorted by MCU by clicking the MCU header in the Participant Alerts table. The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar. 18-11 Polycom, Inc.

  • Page 474: Address Book

    The number of Video and Voice ports in use. • The High Port Usage threshold. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Port Usage Gauges” on page 3-6. MCU State The MCU State indicator displays the status of the selected MCU.

  • Page 475: Adding Mcus To The Mcus List

    Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entry Configuration. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Modifying the Factory Default Management Network Settings on the USB Key”...
  • Page 476 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2 MCU Properties (Continued) Field Description Secure Mode Optional. Select this check box to connect to the RMX with SSL and work in Secure Mode. Remember Login This check box is automatically selected, and it enables the usage of the user name and password entered in this dialog box when connecting to the RMX.

  • Page 477: Starting A Conference

    To start a conference from the Conference pane: In the MCUs pane, select the MCU to run the conference. In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens. 18-15 Polycom, Inc.

  • Page 478: Starting A Reservation

    If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-11.

  • Page 479: Starting An Ongoing Conference Or Reservation From A Template

    Right-click and select Start Conference from Template to start an ongoing conference or Schedule Reservation from Template to schedule a reservation. Name of selected MCU Name of selected MCU The conference is started. For detailed description of Conference Templates, see Getting Started Guide, "Conference Templates” on page 9-1. 18-17 Polycom, Inc.

  • Page 480: Monitoring Conferences

    Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Conferences When MCUs are connected to the RMX Manager, they are automatically monitored, that is, any ongoing conference that is started on that MCU is automatically added to the Conferences pane and its participants are monitored.

  • Page 481: Start Monitoring/Stop Monitoring

    You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane. • Right-clicking the MCU icon and selecting Stop Monitoring. The check box is cleared in the Monitored column. 18-19 Polycom, Inc.

  • Page 482: Modifying The Mcu Properties

    Polycom RMX 1500/2000/4000 Administrator’s Guide To start monitoring again, click the check box in the Monitored column in the MCUs pane, or right-clicking the MCU icon and selecting Start Monitoring. Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU name, IP address or Secured mode.

  • Page 483: Disconnecting An Mcu

    Select the MCU to disconnect and click the Delete button. Right-click the MCU icon and then click Remove MCU. A confirmation message is displayed. Click OK to confirm or Cancel to abort the operation. The MCU icon is removed from the MCUs pane. 18-21 Polycom, Inc.

  • Page 484: Changing The Rmx Manager Language

    Polycom RMX 1500/2000/4000 Administrator’s Guide Changing the RMX Manager Language If needed, you can change the language of the RMX Manager menus and dialog boxes. To select a language: On the RMX Manager menu, click Setup > Customize Display Settings > Multilingual Settings.

  • Page 485: Import/Export Rmx Manager Configuration

    Click OK to export the RMX Manager configuration. To Import the RMX Manager Configuration: In the Multi-RMX Manager, click the Import RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Import RMX Manager Configuration. 18-23 Polycom, Inc.
  • Page 486 Polycom RMX 1500/2000/4000 Administrator’s Guide The Import RMX Manager Configuration dialog box opens. Click the Browse button to select the saved file, or enter the required path in the Export Path box. The Open dialog box is displayed. Select the XML file previously saved, and click the Open button.

  • Page 487: Installing Rmx Manager For Secure Communication Mode

    In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. Clear the Secured RMX Communication check box. Click OK. 18-25 Polycom, Inc.
  • Page 488 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the DNS tab. MCU Host Name Local Domain Name Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created.
  • Page 489 In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. Select the Secured RMX Communication check box. 18-27 Polycom, Inc.

  • Page 490: Using An Internal Certificate Authority

    Polycom RMX 1500/2000/4000 Administrator’s Guide Click OK. Reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. Click the Reset ( ) button. Install the RMX Manager. For more information see "Installing the RMX Manager” on page 18-1.
  • Page 491 Chapter 18-RMX Manager Application The Certificate Export Wizard is displayed. Click the Next button. The Export File Format dialog box is displayed. Select Base-64 encoded X.509 (.CER). Click the Next button. 18-29 Polycom, Inc.
  • Page 492 Polycom RMX 1500/2000/4000 Administrator’s Guide The File to Export dialog box is displayed. In the File Name field, enter the file name for the exported certificate. Click the Next button. 10 The final Certificate Export Wizard dialog box is displayed.

  • Page 493: Rmx Administration And Utilities

    System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the RMX and can be generated into a report that can be saved in *.txt format. 19-1 Polycom, Inc.
  • Page 494 Polycom RMX 1500/2000/4000 Administrator’s Guide To view the System Alerts list: Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane:...

  • Page 495: Participant Alerts

    The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the RMX 1500/2000/4000 Getting Started Guide - "Participant Level Monitoring” on page 3-39. To resolve participant issues that created the Participant Alerts, the administrator can...

  • Page 496: System Configuration

    Polycom RMX 1500/2000/4000 Administrator’s Guide System Configuration The system’s overall behavior can be configured by modifying the default values of the System Flags. For flag changes to take effect, the MCU must be reset. For more information, see Chapter 19, “Resetting the RMX”...
  • Page 497 An ad-hoc conference is automatically created when the participant dials into an Ad-hoc Entry Queue and enters a conference ID that is not being used by any other conferencing entity. It is based on the Conference Profile assigned to the EQ. 19-5 Polycom, Inc.
  • Page 498 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description _SPEAKER_INTRA_SUPPR This flag controls the requests to refresh (intra) the sent from ESSION_IN_SECONDS the RMX system to the sender as a result of refresh requests initiated by other conference participants.
  • Page 499 RMX is disabled. EXTERNAL_CONTENT_PAS The password associated with the user name defined for the SWORD RMX in the CMA server. EXTERNAL_CONTENT_USE The login name defined for the RMX in the CMA server defined in the format: domain name/user name. 19-7 Polycom, Inc.
  • Page 500 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description EXTERNAL_DB_DIRECTOR The URL of the external database application. For the sample script application, the URL is: <virtual directory>/SubmitQuery.asp EXTERNAL_DB_IP The IP address of the external database server, if one is used.
  • Page 501 MCU. Default: 9 LAN_REDUNDANCY Enables Local Area Network port redundancy on RMX 2000/ 4000 RTM LAN Card and RMX 1500 LAN ports on the RTM IP 1500. Default: YES Range: YES / NO...
  • Page 502 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description LEGACY_EP_CONTENT_DE Defines the video layout to be displayed on the screen of the FAULT_LAYOUT legacy endpoints when switching to Content mode. Default value: CP_LAYOUT_1P7 (1+7). For a detailed list of possible flag values for the various video layouts, see Table 19-7, “LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag...
  • Page 503 The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RMX 1500/POLYCOM RMX 2000/ POLYCOM RMX 4000 depending on the product type. MIN_H239_HD1080_RATE Used to set the threshold line rate for HD Resolution Content : the line rate at which the RMX will send Content at HD1080 Resolution.
  • Page 504 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_ID_LEN Defines the number of digits in the Conference ID that will be assigned by the MCU. Enter 0 to disable the automatic assignment of IDs by the MCU and let the Operator manually assign them.
  • Page 505 • DOWN_LEFT = Bottom, left justified • UP_CENTER = Top, centered • DOWN_CENTER = Bottom, centered SUPPORT_HIGH_PROFILE This flag is specific to CP conferences and has no effect on VSW conferences. Range: YES / NO Default: YES 19-13 Polycom, Inc.
  • Page 506 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description TERMINATE_CONF_AFTER If YES, sets conferences to automatically terminate if the _CHAIR_DROPPED Chairperson disconnects from the conference. Default: YES ULTRA_SECURE_MODE When set to YES enables the Ultra Secure Mode. When...
  • Page 507 Click OK to close the Update Flag dialog box. Repeat steps 2–4 to modify additional flags. Click OK to close the System Flags dialog box For flag changes to take effect, reset the MCU. For more information see "Resetting the RMX” on page 19-104. 19-15 Polycom, Inc.

  • Page 508: Manually Adding And Deleting System Flags

    Polycom RMX 1500/2000/4000 Administrator’s Guide Manually Adding and Deleting System Flags To add a flag: In the System Flags dialog box, click the New Flag ( ) button. The New Flag dialog box is displayed. In the New Flag field enter the flag name.
  • Page 509 When set to NO (default), displays progress indication during NDICATION the connection phase of a gateway call. Set the value to YES to hide the connection indications displayed on the participant’s screen during the connection phase of a gateway call. 19-17 Polycom, Inc.
  • Page 510 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description DISABLE_WIDE_RES_TO_S When set to NO (default), the RMX sends wide screen IP_DIAL_OUT resolution to dial-out SIP endpoints. Endpoint types that do not support wide screen resolutions are automatically...
  • Page 511 Table 19-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description ENABLE_EPC When set to YES (default), enables Polycom proprietary People+. When set to NO, disables this feature for all conferences and participants. ENABLE_TEXTUAL_CONFE Set the value of this flag to NO to disable Text Indication. This...
  • Page 512 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description H323_FREE_VIDEO_RESO For use in the Avaya Environment. URCES In the Avaya Environment there are features that involve converting undefined dial-in participants’ connections from video to audio (or vice versa).
  • Page 513 In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RMX 1500/2000/4000 from 1920Kbps to 18432, 100bits/sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
  • Page 514 In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RMX 1500/2000/4000 from 1920Kbps to 17897, 100bits/sec to match the actual rate of the HD Video Switching conference running on the MGC.
  • Page 515 RMX automatically send an Intra request to all SIP endpoints every n seconds. It is recommended to set the flag to 0 and modify the frequency in which the request is sent at the endpoint level (as defined in the next flag). 19-23 Polycom, Inc.
  • Page 516 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description SIP_FAST_UPDATE_INTER Default setting is 6 to let the RMX automatically send an Intra VAL_EP request to Microsoft OC endpoints only, every 6 seconds.
  • Page 517 Siren 14 (mono/stereo) • Siren 22 (mono/stereo) Note: PLC for Audio is supported with MPM+ / MPMx cards only. The speaker’s endpoint must use a Siren algorithm for audio compression. Possible Values: ON / OFF Default: ON 19-25 Polycom, Inc.
  • Page 518 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description SET_AUTO_BRIGHTNESS Auto Brightness detects and automatically adjusts the brightness of video windows that are dimmer than other video windows in the conference layout. Auto Brightness only increases brightness and does not darken video windows.

  • Page 519: Auto Layout Configuration

    Configuration file. For more information see "Modifying System Flags” on page 19-4. Table 19-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP 19-27 Polycom, Inc.
  • Page 520 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1P2VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_2X2 CP_LAYOUT_1P7 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P7 CP_LAYOUT_1P4HOR CP_LAYOUT_2P8 CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P12 CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP...

  • Page 521: Legacy_Ep_Content_Default_Layout Flag Values

    Table 19-7 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag. It allows the selection of video layout that will be displayed on the screen of the legacy endpoint when switching to Content mode. Table 19-7 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1X1 19-29 Polycom, Inc.
  • Page 522 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-7 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values (Continued) Layout Flag Value CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 19-30 Polycom, Inc.

  • Page 523: Cs_Enable_Epc Flag

    (for example, if only the conference password was assigned a chairperson password will not be assigned). • If the flag values (i.e. the password lengths) are changed, passwords that were already assigned to conferences, Meeting Rooms and Reservations will not change and they can 19-31 Polycom, Inc.

  • Page 524: Enabling The Automatic Generation Of Passwords

    Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have to be defined:...
  • Page 525 6 characters. If the default password length defined by the NUMERIC_CONF_PASS_DEFAULT_LEN or not fall within the range defined by the NUMERIC_CHAIR_PASS_ DEFAULT LEN does minimum and maximum length an appropriate fault is added to the Faults list. 19-33 Polycom, Inc.

  • Page 526: Flags Specific To Maximum Security Environments - Ultra Secure Mode

    Ultra Secure Mode Flag WARNING: Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured.
  • Page 527 Login and Session Management APACHE_KEEP_ALIV 1-999 1-999 E_TIMEOUT SESSION_TIMOUT_IN 1-999 0-999 _MINUTES USER_LOCKOUT YES/ YES/ USER_LOCKOUT_WI 0-45000 0-45000 NDOW_IN_MINUTES LAST_LOGIN_ATTEM YES/ YES/ MAX_KEEP_ALIVE_R 0 - > EQUESTS USER 0-480 0-480 _LOCKOUT _DURATION _IN_MINUTES MAX_NUMBER_OF_M 4-80 4-80 ANAGEMENT_SESSI ONS_PER_USER 19-35 Polycom, Inc.
  • Page 528 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-9 ULTRA_SECURE_MODE Flag Value – Effect on System Flags (Continued) ULTRA_SECURE_MODE = Flag Range Default Range Default MAX_NUMBER_OF_M 4-80 4-80 ANAGEMENT_SESSI ONS_PER_SYSTEM User Management DISABLE_INACTIVE_ 1-90 0-90 USER Strong Passwords FORCE_STRONG_PA YES/NO SSWORD_POLICY MIN_PASSWORD_LE...

  • Page 529: Ultra_Secure_Mode System Flag Descriptions

    The system can display a record of the last Login of the user. It is _ATTEMPTS displayed in the Main Screen of the RMX Web Client or RMX Manager. To enable it, set this System Flag to YES. 19-37 Polycom, Inc.
  • Page 530 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-10 ULTRA_SECURE_MODE System Flag Descriptions Flag Description MAX_KEEP_ALIVE The number of 15-second APACHE_KEEP_ALIVE_TIMEOUT request _REQUESTS intervals for the Apache server. A value of 2880 keeps the server alive for 12 hours while a value of 5760 keeps the server alive for 24 hours.
  • Page 531 Files such as Logger, CDR and Audit Event files. RMX Serial Gateway S4GW V35_ULTRA_SECURED Must be added in system.cfg and set to YES when configuring an RMX _SUPPORT Serial Gateway S4GW. Range: YES / NO Default: NO 19-39 Polycom, Inc.

  • Page 532: Rmx Time

    Polycom RMX 1500/2000/4000 Administrator’s Guide RMX Time To ensure accurate conference scheduling, the RMX has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol.
  • Page 533 Use this button to adjust the start time of all the reservations in one Time operation. For more information see "Adjusting the Start Times of all Reservations” on page 7-16 (Button) After resetting the MCU a delay may occur when synchronizing with the external NTP server. 19-41 Polycom, Inc.

  • Page 534: Resource Management

    Polycom RMX 1500/2000/4000 Administrator’s Guide Resource Management Resource Capacity The RMX 1500 support one card type: MPMx. Three assembly variations, MPMx-S, MPMx-D and MPMx-Q, differing in resource capacity, are available for the RMX1500. The RMX 2000 can support three card types: MPM, MPM+ and MPMx.

  • Page 535: Resource Capacity Modes

    Table 19-13 summarizes the resource capacities of fully configured RMXs with the various card types per line rate in VSW Conferencing mode. Table 19-13 Resource Capacities for Full Capacity RMX per Line Rate in VSW Maximum Possible Resources Resource Type RMX 1500 RMX 2000 RMX 4000 MPMx MPM+ MPMx...

  • Page 536: Resource Usage

    Polycom RMX 1500/2000/4000 Administrator’s Guide In Fixed Resource Capacity mode, the maximum number of resources is based on the system license and the hardware configuration of the RMX. By default, these resources are allocated as HD720p30 resources, the first time Fixed Resource Capacity mode is activated.
  • Page 537 Only endpoints use one CIF video resource per connection. When video ports are fully used, the system cannot use free audio ports for video. When audio port resources are fully used, video ports can be used, using one video port to connect one voice participant. 19-45 Polycom, Inc.

  • Page 538: Video/Voice Port Configuration

    Polycom RMX 1500/2000/4000 Administrator’s Guide Video/Voice Port Configuration The Video/Voice Port Configuration enables you to configure the resources per resource type and if in MPM+ or MPMx System Card Configuration Mode, select the RMX Resource Capacity Mode. Flexible Resource Capacity Mode All resources are initially allocated as CIF video ports as it is a resolution commonly supported by all endpoints.

  • Page 539: Configuring The Video/Voice Resources In Mpm+ And Mpmx Mode

    Configuring the Video/Voice Resources in MPM+ and MPMx Mode Resource re-configuration should only be performed when no conferences are running on the RMX. There are two Resource Capacity modes in MPM+ and MPMx Mode: • Flexible Resource Capacity • Fixed Resource Capacity 19-47 Polycom, Inc.

  • Page 540: Flexible Resource Capacity

    Polycom RMX 1500/2000/4000 Administrator’s Guide Flexible Resource Capacity Flexible Resource Capacity is the default resource allocation mode in MPM+ and MPMx Mode and is functionally identical to the MPM Flexible Resource Capacity described above. On the RMX1500 MPMx-Q assembly, the use of HD with Continuous Presence requires an additional license.
  • Page 541 As all the resources are allocated when the dialog box opens, you must first free resources of one type by moving the blue slider button to the left, and then move blue slider button of the required resource type to the number of resources to be allocated. 19-49 Polycom, Inc.
  • Page 542 Polycom RMX 1500/2000/4000 Administrator’s Guide On the slider bars, red areas to the left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indicate unallocated resources in the system. Allocated Resources...

  • Page 543: Forcing Video Resource Allocation To Cif Resolution

    For example, CMA Desktop;VSX 8000. Click OK. The new flag is added to the flags list. Reset the MCU for changes to take effect. For more details, see the RMX 2000 Administrator’s Guide, "Resetting the RMX” on page 19-104. 19-51 Polycom, Inc.

  • Page 544: Resource Report

    Polycom RMX 1500/2000/4000 Administrator’s Guide To cancel the forcing of CIF resource: On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. In the , double-click or select the flag MCMS_PARAMETERS tab FORCE_CIF_PORT_ALLOCATION and click the Edit Flag button.

  • Page 545: Resource Report Display In Flexible Resource Capacity Mode

    Occupied (%) Actual Number of Occupied and Free Audio and Video Resources In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only. They are displayed as percentages of the total resource type. 19-53 Polycom, Inc.

  • Page 546: Resource Report In Fixed Resource Capacity Mode

    Polycom RMX 1500/2000/4000 Administrator’s Guide The actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph. Moving the cursor over the Video bar displays the following: 8 Occupied Video...

  • Page 547: Isdn/Pstn

    4 occupied resources out of the total of 47 Video resources. ISDN/PSTN The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines. On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines.

  • Page 548: Guidelines

    Polycom RMX 1500/2000/4000 Administrator’s Guide Guidelines • Resource usage updates from RMX to the CMA and DMA are supported only with RMXs with MPM+ or MPMx cards. • Both Flexible Resource Capacity™ and Fixed Resource Capacity™ modes are supported with DMA.

  • Page 549: Sip Dial-In Busy Notification

    SIP video, H.323 cascaded links and ISDN video. When the call is rejected by the MCU because of lack of resources, the appropriate indication will be sent by the MCU to the SIP audio endpoint. 19-57 Polycom, Inc.

  • Page 550: Port Usage Gauges

    Polycom RMX 1500/2000/4000 Administrator’s Guide For example, if the Port Gauge threshold is set to 80%, when 80% of the Audio resources are used, the system will not allow additional SIP audio endpoints to connect and will send a busy notification to the endpoint.
  • Page 551 All video ports are treated as a single group of Video resources regardless of their differing consumption of CIF video resources. The fraction displayed indicates the number of video resources in use out of the total number video resources in the system. 19-59 Polycom, Inc.

  • Page 552: System Information

    Polycom RMX 1500/2000/4000 Administrator’s Guide System Information System Information includes License Information, and general system information, such as system memory size and Media Card Configuration Mode. To view the System Information properties box: >> On the RMX menu, click Administration > System Information.
  • Page 553 On the RMX1500 with a MPMx-Q media card, the use of HD with Continuous Presence requires an additional license. Polycom Partners The field value indicates that the System Software contains features for the support of specific Polycom Partner environments. Memory Size [MB] This field indicates the RMX system memory size in MBytes.
  • Page 554 Polycom RMX 1500/2000/4000 Administrator’s Guide • The RMX only switches between MPM, MPM+ and MPMx Card Configuration Modes if MPM / MPM+ / MPMx cards are removed or swapped while it is running. • The Card Configuration Mode switch occurs during the next restart.

  • Page 555: Snmp (Simple Network Management Protocol)

    The MULTI-MEDIA_MIB_TC must be compiled before compiling the other MIBs. Private MIBs • RMX-MIB (RMX-MIB.MIB) — Contains the statuses of the RMX: Startup, Normal and Major. — Contains all the Alarms of the RMX that are sent to the SNMP Manager. 19-63 Polycom, Inc.

  • Page 556: Support For Mib-Ii Sections

    Polycom RMX 1500/2000/4000 Administrator’s Guide Support for MIB-II Sections The following table details the MIB-II sections that are supported: Table 19-18 Supported MIB-II Sections Section Object Identifier system mib-2 1 interfaces mib-2 2 mib-2 4 The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.

  • Page 557: Traps

    Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) Binding #1: sysUpTime.0 *** (timeticks) 0 days 00h:30m:27s.64th Binding #2: snmpTrapOID.0 *** (oid) authenticationFailure Binding #3: snmpTrapEnterprise.0 *** (oid) enterprises.8072.3.2.10 Figure 2 An Example of an Authentication Failure Trap 19-65 Polycom, Inc.

  • Page 558: Status Trap

    Polycom RMX 1500/2000/4000 Administrator’s Guide Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are associated with the RMX active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM...
  • Page 559 Type the name of the person to be contacted in the event of problems with the MCU. MCU Location Type the location of the MCU (address or any description). MCU System Name Type the MCU’s system name. 19-67 Polycom, Inc.
  • Page 560 SNMP Trap Version Specifies the version, either Version1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
  • Page 561 To delete the IP Address of a Manager terminal, select the address that you wish to delete, and then click the Remove button. The IP address in the Trap Destinations box is removed. 13 Click the Security tab. 19-69 Polycom, Inc.
  • Page 562 Polycom RMX 1500/2000/4000 Administrator’s Guide The RMX-SNMP Properties – Security dialog box opens. Version 3 Versions 1 & 2 This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box.
  • Page 563 These fields are enabled if Range: 8 - 48 characters Privacy is selected in the Security Level. field. Default: Empty Engine ID Enter an Engine ID to be used for both the Agent and the Trap. Default: Empty 19-71 Polycom, Inc.
  • Page 564 Polycom RMX 1500/2000/4000 Administrator’s Guide 15 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button. The Accepted Host IP Address dialog box opens.

  • Page 565: Hot Backup

    Master and the previous Master MCU, when restarted, assumes the role of Slave MCU. • No changes to the Slave MCU are permitted while it is functioning as the Hot Backup. Therefore no ongoing conferences or reservations can be added manually to the Slave MCU. 19-73 Polycom, Inc.

  • Page 566: Enabling Hot Backup

    Polycom RMX 1500/2000/4000 Administrator’s Guide • If Hot Backup is disabled, all ongoing conferences and Reservations backed up on the Slave MCU are automatically deleted. • Master and Slave initial roles can be reversed only after all ongoing conferences and Reservations are deleted.

  • Page 567: Modifications To The Master Mcu Requiring System Reset

    Disable the Hot Backup on the Master and Slave MCUs. Modify the Master MCUs configuration. Reset the Master MCU. When the reset is complete, enable Hot Backup on the Master and Slave MCUs. If required, reset the Slave MCU. 19-75 Polycom, Inc.

  • Page 568: Audible Alarms

    Polycom RMX 1500/2000/4000 Administrator’s Guide Audible Alarms In addition to the visual cues used to detect events occurring on the RMX, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the RMX Web Client or RMX Manager.

  • Page 569: Configuring The Audible Alarms

    Define the number of times the audible alarm will be played. Repetitions Default number of repetitions is 4. Repetition interval in Define the number of seconds that the system will wait before playing seconds the Audible Alarm again. Default interval is 20 seconds. Click OK. 19-77 Polycom, Inc.

  • Page 570: Replacing The Audible Alarm File

    Polycom RMX 1500/2000/4000 Administrator’s Guide Replacing the Audible Alarm File Each RMX is shipped with a default tone file in *.wav format that plays a specific tone when participants request Operator Assistance. This file can be replaced by a *.wav file with your own recording.

  • Page 571: Multilingual Setting

    The Multilingual Setting dialog box is displayed. Selected Languages Click the check boxes of the languages to be available for selection. Click OK. Log out from the RMX Web Client and Log in for the customization to take effect. 19-79 Polycom, Inc.

  • Page 572: Banner Display And Customization

    Polycom RMX 1500/2000/4000 Administrator’s Guide Banner Display and Customization The Login Screen and Main Screen of the RMX Web Client and the RMX Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.

  • Page 573: Non-Modifiable Banner Text

    All computer systems may be monitored for all lawful purposes, including ensuring that their use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. Monitoring 19-81 Polycom, Inc.

  • Page 574: Customizing Banners

    Polycom RMX 1500/2000/4000 Administrator’s Guide includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information including personal information, placed on or sent over this system may be monitored.

  • Page 575: Banner Display

    (default text) that is required in the Ultra Secure Mode. The RMX User must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the following screen: Terms of Usage Banner Accept Button 19-83 Polycom, Inc.

  • Page 576: Main Screen Banner

    Polycom RMX 1500/2000/4000 Administrator’s Guide When the RMX is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1.

  • Page 577: Software Management

    — Private keys and certificates (TLS) — Conference participant settings — Operation DB (administrator list) — SNMP settings — Time configuration Using Software Management To backup configuration files: On the RMX menu, click Administration > Software Management > Backup Configuration. 19-85 Polycom, Inc.
  • Page 578 Polycom RMX 1500/2000/4000 Administrator’s Guide The Backup Configuration dialog box opens. Click the Browse button. The Browse To File dialog box opens. Select the Backup Directory Path and then click Backup. To restore configuration files: On the RMX menu, click Administration > Software Management > Restore Configuration.

  • Page 579: Ping Rmx

    Enter the Host Name or IP Address of the network entity to be Pinged. Click the Ping button. The Ping request is sent to the Host Name or IP Address of the RMX entity. The Answer is either: — OK — FAILED 19-87 Polycom, Inc.

  • Page 580: Notification Settings

    Polycom RMX 1500/2000/4000 Administrator’s Guide Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. • A new conference is started. • Not all defined participants are connected to the conference or when a single participant is connected •...
  • Page 581 Updates you of any new alarm that occurred. Fault List Updated Updates you when the faults list is updated (new faults are added or existing faults are removed). Enable/Disable All Notifications or Custom to select specific notifications to display. Click OK. 19-89 Polycom, Inc.

  • Page 582: Logger Diagnostic Files

    Polycom RMX 1500/2000/4000 Administrator’s Guide Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created. The files may be retrieved from the hard drive for off-line analysis and debugging purposes.
  • Page 583 To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application, i.e. Notepad, Textpad or MS Word. Using Windows Explorer, browse to the directory containing the retrieved log files. Use any text editor application to open the log file(s). 19-91 Polycom, Inc.

  • Page 584: Information Collector

    (NIDS), saving it into a compressed disk file. (If the disk malfunctions, the file is written to RAM.) The zipped file (info.tgz) can be opened with either WinRAR or WinZip. The entire zipped file can be sent to Polycom for analysis.) Network Intrusion Detection System (NIDS) The RMX system uses iptables for access control.

  • Page 585: Step 1: Creating The Information Collector Compressed File

    A progress indicator is displayed in the Information Collector dialog box while the file is being created. Step 2: Saving the Compressed File The compressed file is automatically saved in the directory selected in the Information Collector dialog box. The file is named info.tgz 19-93 Polycom, Inc.

  • Page 586: Step 3: Viewing The Compressed File

    Polycom RMX 1500/2000/4000 Administrator’s Guide A success information box is displayed. >> Click the OK button. Step 3: Viewing the Compressed File The compressed file is saved in .tgz format and can be viewed with any utility that can open files of that format, for example WinRAR®...

  • Page 587: Auditor

    Using the Restore Factory Defaults of the System Restore procedure erases Audit Files. Retrieving Auditor Files You can open the Auditor file directly from the Auditor Files list or you can retrieve the files and save them to a local workstation. 19-95 Polycom, Inc.
  • Page 588 Polycom RMX 1500/2000/4000 Administrator’s Guide To access Auditor Files: On the RMX menu, click Administration > Tools > Auditor Files. The Auditor Files dialog box is displayed. File List Directory Path The Auditor Files dialogue box displays a file list containing the following file information: —...

  • Page 589: Auditor File Viewer

    The sequence number of the event generated by the RMX. Date & Time The date and time of the event taken from the RMX’s Local Time setting. User Name The Username (Login Name) of the user that triggered the event. 19-97 Polycom, Inc.
  • Page 590 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-29 Auditor Event Columns (Continued) Field Description Reporting Module The RMX system internal module that reported the event: • MCMS • • Central Signaling • MPL Simulation • RMX Web Client • CM Switch •...

  • Page 591: Audit Events

    Failed login attempt Failed to open Apache server configuration file. Failed to save Apache server configuration file. Fallback version is being used. File system scan failure. File system space shortage. Internal MCU reset. Internal System configuration during startup. 19-99 Polycom, Inc.
  • Page 592 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-30 Alerts and Faults (Continued) Event Invalid date and time. Invalid MCU Version. IP addresses of Signaling Host and Control Unit are the same. IP Network Service configuration modified. IP Network Service deleted. Login...

  • Page 593: Transactions

    Table 2 lists Transactions that are recorded by the Auditor. Table 19-31 Transactions Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_ISDN_PHONE:ADD_ISDN_PHONE TRANS_ISDN_PHONE:DEL_ISDN_PHONE TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE:UPDATE_ISDN_SERVICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH 19-101 Polycom, Inc.
  • Page 594 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-31 Transactions (Continued) Transaction TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE 19-102 Polycom, Inc.

  • Page 595: Activex Bypass

    If the IP address of the any of the target RMXs is changed, the ActiveX components must be reinstalled. Installing ActiveX To install ActiveX components on all workstations in the network: Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings.

  • Page 596: Resetting The Rmx

    Polycom RMX 1500/2000/4000 Administrator’s Guide Resetting the RMX System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed.

  • Page 597: Rmx Hardware Monitoring

    When accessing the Shelf Management server, the content displayed will be available in English only. To view the status of the Hardware Components on the RMX 1500/2000/4000: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed.

  • Page 598: Hw Monitor Pane Tool Bar

    Shelf Manager Sets the MFA, CPU and Switch (Cards: MPM/MPM+/MPMx, CNTL and RTM IP) into diagnostic mode. For more information, see "Diagnostic Mode (RMX 1500/2000/4000)” on page 20-24. Note: This button is only displayed when connecting directly to the Shelf Management server.

  • Page 599: Viewing Hardware Rmx 1500 Component's Properties

    • Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see the RMX 1500 Hardware Guide, "RMX 1500 Power Supply” on page 1-20. The Hardware Properties dialog box has the following structure:...
  • Page 600 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-3 MCU Properties - General Info (Continued) Field Description Chassis Serial The serial number assigned to the MCU’s chassis. Number Part Number The chassis part number. The Part Number contains the letter A/B/C/ D that represents the chassis type.
  • Page 601 The part number of the HW component’s board. Card Specific hardware address of the component. This address is burnt Mac Address 1 onto the component and is automatically identified by the system. Card (If applicable) second MAC address. MAC Address 2 Mezzanine A 20-5 Polycom, Inc.
  • Page 602 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-5 Card Properties - General Info (Continued) Field Description Hardware The Mezzanine A hardware component’s version number. Version Serial Number The Mezzanine A hardware component’s serial number. Card Part Number The part number of the Mezzanine A hardware component’s board.
  • Page 603 The name of the hardware component for which information is being displayed, e.g. Backplane. Card Part Number The Backplane’s part number. Card MAC Address 1 The Backplane’s hardware address. Card MAC Address 2 (If applicable) second Backplane MAC address. 20-7 Polycom, Inc.
  • Page 604 Polycom RMX 1500/2000/4000 Administrator’s Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
  • Page 605 The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset. Click Close to return to the HW Monitor pane. 20-9 Polycom, Inc.

  • Page 606: Viewing Hardware Rmx 2000 Component's Properties

    Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing Hardware RMX 2000 Component’s Properties The properties displayed for the hardware components will vary according to the type of component viewed. These component properties can be grouped as follows: • MCU Properties (RMX 2000) •...
  • Page 607 Lists the date and time that the event occurred. Type Displays the type of event recorded in the log. Sensor Number The number of the LED sensor on the RMX unit. Sensor Description Describes which sensor the event is being logged. 20-11 Polycom, Inc.
  • Page 608 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-9 MCU Properties - Event Log (Continued) Column Description Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors.
  • Page 609 When using the Hardware Monitor to monitor units on MPM cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality. MPM Card System Components in MCU Slots Units on MPM Card 20-13 Polycom, Inc.
  • Page 610 Polycom RMX 1500/2000/4000 Administrator’s Guide To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
  • Page 611 Current Fan Level (rpm) The current operating level of the fans. Fans Fan 1 Speed (rpm) Present speed of fan 1. Fan 2 Speed (rpm) Present speed of fan 2. Fan 3 Speed (rpm) Present speed of fan 3. 20-15 Polycom, Inc.
  • Page 612 Polycom RMX 1500/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.

  • Page 613: Viewing Hardware Rmx 4000 Component's Properties

    The Hardware Properties dialog box has the following structure: Slot number HW component type Component Information (changes according to selected type) To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 4000, slot 0. 20-17 Polycom, Inc.
  • Page 614 Polycom RMX 1500/2000/4000 Administrator’s Guide The following information is displayed: Table 20-13 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file. Chassis Serial The serial number assigned to the MCU’s chassis.
  • Page 615 Description HW Version The hardware component’s version number. SW Version The version number of the software installed on card. Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. 20-19 Polycom, Inc.
  • Page 616 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-15 Card Properties - General Info (Continued) Field Description Board Part Number The part number of the HW component’s board. Board Mac Address 1 Specific hardware address of the component. This address is burnt onto the component and is automatically identified by the system.
  • Page 617 The name of the hardware component for which information is being displayed, e.g. Backplane. Board Part Number The Backplane’s part number. Board Mac Address 1 The Backplane’s hardware address. Board Mac Address 2 (If applicable) second Backplane Mac address. 20-21 Polycom, Inc.
  • Page 618 Polycom RMX 1500/2000/4000 Administrator’s Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
  • Page 619 The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset. Click Close to return to the HW Monitor pane. 20-23 Polycom, Inc.

  • Page 620: Diagnostic Mode (Rmx 1500/2000/4000)

    Polycom RMX 1500/2000/4000 Administrator’s Guide Diagnostic Mode (RMX 1500/2000/4000) You cannot run diagnostics on the MPM card. Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the hardware component’s performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN). Two types of Diagnostic Modes are available: •...

  • Page 621: Performing Basic Mode Diagnostics

    Basic Mode for other RMXs with MPM+ card(s) are identical. • On the RMX 1500 less “slots” are used and the module naming conventions used on elements are different. In the list pane tool bar, click the Basic Mode ( ) button.
  • Page 622 Polycom RMX 1500/2000/4000 Administrator’s Guide After login the following screen appears. The MPM+/MPMx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”. RMX 2000/4000 & RMX 1500 Hard- ware Monitor panes You can select any one of the Hardware components indicating “Diagnostics/Normal”...
  • Page 623 Estimated time needed to run Basic Diagnostic tests. Time Left Estimated time to complete Basic Diagnostic tests. When the RMX enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics” 20-27 Polycom, Inc.
  • Page 624 Polycom RMX 1500/2000/4000 Administrator’s Guide The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane. Figure 20-1RMX 2000/4000 Diagnostics Tests & Monitoring Tests Figure 20-2RMX 1500 Diagnostics Tests & Monitoring Tests Select the Run all Tests box and then click Run Selected Tests.

  • Page 625: Performing Advanced Mode Diagnostics

    Most of the user interfaces illustrated in this section show the RMX 2000 with MPMx cards. The Advanced Mode for other RMXs with MPM+ card(s) are identical. • On the RMX 1500 less “slots” are used and the module naming conventions used on elements are different. •...
  • Page 626 Polycom RMX 1500/2000/4000 Administrator’s Guide The MPM+/MPMx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”. RMX 2000/4000 & RMX 1500 Hardware Monitor panes You can select any one of the Hardware components indicating “Diagnostics/Normal”...
  • Page 627 The Diagnostics Tests & Monitoring Tests panes are displayed on the right side of the window pane. Run all Test Selection Diagnostics Test Monitoring Figure 20-3 RMX 2000/4000 Diagnostics Tests & Monitoring Tests Run all Test Selection Diagnostics Test Monitoring Figure 20-4 RMX 1500 Diagnostics Tests & Monitoring Tests 20-31 Polycom, Inc.
  • Page 628 Polycom RMX 1500/2000/4000 Administrator’s Guide When the RMX enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics”. You can run “Diagnostics” tests on a MPM+/MPMx card by double clicking any one of the hardware components indicating “Diagnostics”...

  • Page 629: Diagnostics Monitoring

    Described below are the columns: Table 20-21 Tests Monitoring - MCU Monitor Parameters Column Description Card The card’s slot number, i.e. 5 - slot where the RTM IP card resides. Pass Indicates the number of tests that the card passed successfully. 20-33 Polycom, Inc.

  • Page 630: Cards Monitor

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-21 Tests Monitoring - MCU Monitor Parameters (Continued) Column Description Fail Indicates the number of tests that the card failed. Status The card’s current test status: No test running or Test in progress. Cards Monitor The Cards Monitor tab displays the status of the selected tests being run on the currently viewed card, i.e.

  • Page 631: Error Buffer

    Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Table 20-23 Tests Monitoring - Card Monitor Parameters Column Description Testid The test ID number. ErrorString Indicates the error encountered during testing. 20-35 Polycom, Inc.

  • Page 632: Temperature Thresholds

    Polycom RMX 1500/2000/4000 Administrator’s Guide Temperature Thresholds On each RMX card or there are a few temperature sensors that are placed near specific components on the card. The active alarms of all cards and elements can be accessed from the Hardware Monitor right clicking on any card.
  • Page 633 Sensor 14, the event "Upper Major" is activated when the temperature reaches +42 ° (degrees) Centigrade. The Upper Critical event is activated when the temperature reaches a +50 (degrees) ° Centigrade. Figure 20-7RMX 2000 RTM - IP Properties Slot ID -5 20-37 Polycom, Inc.

  • Page 634: Mpm+ Card Properties

    Polycom RMX 1500/2000/4000 Administrator’s Guide MPM+ Card Properties The MPM+ and CPU (CTRL) cards have the same concept as for the RTM IP and is shown in Figure 20-8. Figure 20-8RMX 2000 MPM+80 Properties Slot ID -2 The hottest sensor on the MPM+80 card is sensor 16, and when this sensor reaches 70 °...

  • Page 635: Appendix A - Disconnection Causes

    The required control ports exceed the number of ports allocated to control data in fixed ports. H323 call close. No port left for videocont The required video content ports exceed the number of ports allocated to video content in fixed ports. Polycom, Inc.
  • Page 636 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
  • Page 637 The client must first authenticate itself with the proxy. SIP client error 409 The endpoint sent a SIP Client Error 409 (Conflict) response. The request could not be completed due to a conflict with the current state of the resource. Polycom, Inc.
  • Page 638 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 411 The endpoint sent a SIP Client Error 411 (Length Required) response. The server refuses to accept the request without a defined Content Length.
  • Page 639 The server encountered an unexpected condition that prevented it from fulfilling the request. SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request. Polycom, Inc.
  • Page 640 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 502 The SIP server sent a SIP Server Error 502 (Bad Gateway) response. The server, while acting as a gateway or proxy, received an invalid response from the downstream server it accessed in attempting to fulfill the request.

  • Page 641: Isdn Disconnection Causes

    Subscriber Absent User is temporarily absent from the network - as when a mobile user logs off. Call Rejected Called number is either busy or has compatibility issues. Supplementary service constraints in the network may also initiate the disconnection. Polycom, Inc.
  • Page 642 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Number Changed Same as Cause 1. The diagnostic field contains the new called user number. Cause 1 is used if the network does not support this cause value.
  • Page 643 Call Identity in Use A SUSPEND message has been received with a call identity sequence that is already in use. No Call Suspended A RESUME message cannot be executed by the network as a result of no call suspended. Polycom, Inc.
  • Page 644 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Call Having the A RESUME message cannot be executed by the network as Requested Call Identity a result of the call having been cleared while suspended.
  • Page 645 Message with A message was discarded because it contained a parameter Unrecognized that was not recognized. Parameter Discarded Protocol Error, A protocol error has occurred. No other disconnection cause Unspecified applies. Interworking, An interworking call has ended. Unspecified A-11 Polycom, Inc.
  • Page 646 Polycom RMX 1500/2000/4000 Administrator’s Guide A-12 Polycom, Inc.

  • Page 647: Appendix B - Alarms And Faults

    Bios version is not compatible with Ultra The current BIOS version is not compatible with Ultra Secure Mode Secure Mode. (ULTRA_SECURE_MODE=YES). Card failed to switch to Ultra Secure Card failure occurred when the system was set to Enhance Security Mode Mode (ULTRA_SECURE_MODE=YES). Polycom, Inc.
  • Page 648 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Card failure Possible reasons for the card failure: • Resetting Card • Resetting component • Unknown shelf error • Unknown card error Card not found This occurs when: the system does not receive an indication about the card (since it does not exist…) usually when the card was removed from the MCU...
  • Page 649 Failed to validate the Default Profile. • Failed to add the Default Profile. Failed to initialize the file system Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the file system and create the CDR index. Polycom, Inc.
  • Page 650 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Failed to mount Card folder Failed to mount card folder. Failed to open Apache server Failed to open Apache configuration file. configuration file Failed to open Users list file...
  • Page 651 The XML format of the system configuration file that contains the user interface xml file settings is invalid. Hard disk error Hard disk not responding. High CPU utilization High system CPU usage High system CPU usage: System CPU usage is approaching limit. Polycom, Inc.
  • Page 652 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Incorrect Ethernet Settings Incorrect Ethernet Settings: Ethernet should be set to 100 Full Duplex, Auto Negotiation - off. Insufficient resources Insufficient resources. Insufficient UDP Ports Internal MCU reset Possible explanations: •...
  • Page 653 No usable unit for audio controller; NTP synchronization failure The system failed to synchronize the MCU clock with the NTP clock Polycom default User exists. For security reasons, it is recommended to delete this User and create your own User.
  • Page 654 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Port configuration was modified Power off Process idle Process idle: Process did not finish before deadline. Process terminated Process terminated: [Process name] terminated. Product activation failure Product Type mismatch. System is The user is alerted to a mismatch between the product type that is stored in restarting.
  • Page 655 Incorrect IP address of the SIP server • The SIP server listening port is other than the one defined in the system • The OCS services are stopped Smart Report found errors on hard disk Smart Report found errors on hard disk. Polycom, Inc.
  • Page 656 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description SSH is enabled Startup process failure Process failed: [Process name] failed to start. SWITCH not responding System Configuration modified System configuration flags were modified. Reset the MCU.

  • Page 657: Appendix C - Cdr Fields - Unformatted File

    In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the RMX, whereas these fields are omitted from the formatted file. Polycom, Inc.

  • Page 658: The Conference Summary Record

    Polycom 1500/RMX 2000/4000 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.

  • Page 659: Event Records

    The CDR event type code. For a list of event type codes and descriptions, refer to Table C-2, “CDR Event Types,” on page C-4. • The event date. • The event time. • The structure length. This field is required for compatibility purposes, and always contains the value 0. Polycom, Inc.

  • Page 660: Event Types

    Polycom 1500/RMX 2000/4000 Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
  • Page 661 SIP PARTICIPANT CONNECTED,” on page C-24. RECORDING A recording event, such as recording started or recording LINK resumed, occurred. For more information about the fields, see Table C-24, “Event fields for Event 26 - RECORDING LINK,” on page C-29. Polycom, Inc.
  • Page 662 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description SIP PRIVATE Contains SIP Private Extensions information. EXTENSIONS For more information about the fields, see Table C-25, “Event Fields for Event 28 - SIP PRIVATE EXTENSIONS,” on page C-30.
  • Page 663 C-31. OPERATOR The RMX User moved the participant back to his Home BACK TO (source) conference. CONFERENCE For more information, see Table C-35, “Event Fields for Event PARTY 111 - OPERATOR BACK TO CONFERENCE PARTY,” on page C-36. Polycom, Inc.
  • Page 664 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description OPERATOR The RMX User moved the participant from the Operator ATTEND PARTY conference to another conference. For more information, see Table C-34, “Event Fields for...
  • Page 665 These additional events will only contain the value of the modified field. 6001 CONFERENCE Additional information about a CONFERENCE START event. START For more information about the fields, see Table C-6, “Event CONTINUE 5 Fields for Event 6001 - CONFERENCE START CONTINUE 5,” on page C-14. Polycom, Inc.

  • Page 666: Event Specific Fields

    Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 11001 CONFERENCE Additional information about a CONFERENCE START event. START This event contains the Display Name. CONTINUE 10 For more information about the fields, see Table C-7, “Event Fields for Event 11001 - CONFERENCE START CONTINUE 10,”...
  • Page 667 The value is in units of 0.01 seconds. Currently the only value is 150, which indicates a talk hold time of 1.5 seconds. Audio Mix Depth The maximum number of participants whose audio can be mixed. Currently the only value is 5. C-11 Polycom, Inc.
  • Page 668 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Operator Not supported. Conference Always contains the value 0. Video Protocol The video protocol. Currently the only value is: ...
  • Page 669 Lecturer View Note: This field is only relevant when Lecture Mode is enabled. Switching Indicates the lecturer view switching setting, as follows: 0 - Automatic switching between participants is disabled. 1 - Automatic switching between participants is enabled. C-13 Polycom, Inc.
  • Page 670 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Audio Activated Not supported. Always contains the value 0. Lecturer ID Not supported. Always contains the value 4294967295. Table C-5...
  • Page 671 The Network Service program, as follows: Program 0 - None 1 - ATT_SDN or NTI_PRIVATE 3 - ATT_MEGACOM or NTI_OUTWATS 4 - NTI FX 5 - NTI TIE TRUNK 6 - ATT ACCUNET 8 - ATT 1800 16 - NTI_TRO C-15 Polycom, Inc.
  • Page 672 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Preferred Mode The value of the preferred/exclusive field for B channel selection (the PRF mode), as follows:  None  Preferred ...
  • Page 673 Note: This field is only relevant to ISDN video participants. Capabilities The remote capabilities in H.221 format. Remote Note: This field is only relevant to ISDN video participants. Communication The remote communication mode in H.221 format. Mode C-17 Polycom, Inc.
  • Page 674 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause Note: This field is only relevant to ISDN video participants and only if the Participant Status is Secondary. The cause for the secondary connection (not being able to connect the video...
  • Page 675 Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported. Always contains the value 0. H.323 Board ID Not supported. Always contains the value 0. H323 Unit ID Not supported. Always contains the value 0. C-19 Polycom, Inc.
  • Page 676 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT Field Description User Name The login name of the user who added the participant to the conference, or updated the participant properties.
  • Page 677 The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. C-21 Polycom, Inc.
  • Page 678 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description Video Protocol The video protocol used by the participant, as follows: 1 - H.261...
  • Page 679 The maximum line rate achieved by the participant. The data in this field should be ignored. For accurate rate information, see CDR event 31. Source Party The IP address of the calling participant. Address A string of up to 255 characters. C-23 Polycom, Inc.
  • Page 680 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-17 Event fields for Event 15 - H323 CALL SETUP (Continued) Field Description Destination Party The IP address of the called participant. Address A string of up to 255 characters. Endpoint Type The endpoint type, as follows:...
  • Page 681 The number of channels being connected for this participant. Net Channel Width Not supported. Always contains the value 0. Network Service The name of the Network Service. Name An empty field “” indicates the default Network Service. C-25 Polycom, Inc.
  • Page 682 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description Restrict Not supported. Always contains the value 0. Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant...
  • Page 683 For H.323 participants, the alias type, as follows: Participant Address 7 - E164 Type 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP participants, the address type, as follows: 1 - SIP URI 2 - Tel URL C-27 Polycom, Inc.
  • Page 684 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description H.323 Participant Note: This field is only relevant to IP participants. Alias Name/SIP For H.323 participants: Participant Address The participant alias.
  • Page 685 1 - Start recording automatically as soon as the first participant connects to the conference. 2 - Start recording when requested by the conference chairperson via DTMF codes or from the RMX Web Client, or when the operator starts recording from the RMX Web Client. C-29 Polycom, Inc.
  • Page 686 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-25 Event Fields for Event 28 - SIP PRIVATE EXTENSIONS Field Description Participant Name The name of the participant. Participant ID The participant’s identification number as assigned by the system. Called Participant The called participant ID.
  • Page 687 Table C-33 Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY Field Description Operator Name The login name of the user who moved the participant. Party Name The name of the participant who was moved. C-31 Polycom, Inc.
  • Page 688 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-33 Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY (Continued) (Continued) Field Description Party ID The identification number of the participant who was moved, as assigned by the MCU.
  • Page 689 In a dial-out connection, the MCU phone number is the MCU (CLI) number as seen by the participant. Party and MCU Note: This field is only relevant to ISDN/PSTN participants. Phone Numbers The participant phone numbers are listed first, followed by the MCU phone numbers. C-33 Polycom, Inc.
  • Page 690 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-34 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Ident. Method Note: This field is only relevant to dial-in participants. The method by which the destination conference is identified, as follows:...
  • Page 691 Note: This field is only relevant to IP participants. SIP Party Address For H.323 participants, the participant alias. The alias may contain up to 512 characters. For SIP participants, the participant address. The address may contain up to 80 characters. C-35 Polycom, Inc.
  • Page 692 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-35 Event Fields for Event 111 - OPERATOR BACK TO CONFERENCE PARTY Field Description Operator Name The login name of the operator moving the participant back to the conference. Party Name The name of the participant being moved.

  • Page 693: Disconnection Cause Values

    H323 call close. Alt Gatekeeper failure H323 call close. Remote busy H323 call close. Normal H323 call close. Remote reject H323 call close. Remote unreachable H323 call close. Unknown reason H323 call close. Small bandwidth H323 call close. Gatekeeper failure C-37 Polycom, Inc.
  • Page 694 Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-38 Disconnection Cause Values (Continued) Value Call Disconnection Cause H323 call close. Gatekeeper reject ARQ H323 call close. No port left H323 call close. Gatekeeper DRQ H323 call close. No destination IP value H323 call close. Remote has not sent capability H323 call close.

  • Page 695: Disconnection Cause Values

    SIP request terminated SIP client error 488 SIP server error 500 SIP server error 501 SIP server error 502 SIP server error 503 SIP server error 504 SIP server error 505 SIP busy everywhere SIP global failure 603 C-39 Polycom, Inc.

  • Page 696: Mgc Manager Events That Are Not Supported By The Rmx

    Polycom 1500/RMX 2000/4000 Administrator’s Guide Table C-38 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP global failure 604 SIP global failure 606 MGC Manager Events that are not Supported by the RMX The following MGC Manager events are not supported by the RMX: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A.

  • Page 697: Appendix D - Ad Hoc Conferencing And External Database Authentication

    Ad Hoc flow. • Independent of Ad Hoc conferencing where conference access is validated for all conferences running on the MCU regardless of the method in which the conference was started. Polycom, Inc.

  • Page 698: Ad Hoc Conferencing Without Authentication

    Polycom RMX 1500/2000/4000 Administrator’s Guide Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue. In this configuration, any participant connecting to the Entry Queue can start a new conference, and no security mechanism is applied.

  • Page 699: Ad Hoc Conferencing With Authentication

    The participant enters the conference ID via his/her endpoint remote control using DTMF codes. If there is an ongoing conference with this Conference ID, the participant is moved to that conference where another authentication process can occur, depending on the IVR Service configuration. Polycom, Inc.
  • Page 700 Polycom RMX 1500/2000/4000 Administrator’s Guide If there is no ongoing conference with that Conference ID, the MCU verifies the Conference ID with the database application that compares it against its database. If the database application finds a match, the external database application sends a response back to the MCU, granting the participant the right to start a new ongoing conference.

  • Page 701: Conference Access With External Database Authentication

    Conference IVR queue where they are prompted for the conference password. • When the participant enters the conference password or his/her personal password, it is sent to the external database application for validation. Polycom, Inc.
  • Page 702 Polycom RMX 1500/2000/4000 Administrator’s Guide • If there is a match, the participant is granted the right to join the conference. In addition, the external database application sends to the MCU the following parameters: — Participant name (display name) — Whether or not the participant is the conference chairperson —...

  • Page 703: Conference Access Validation - Chairperson Only (Upon Request

    — Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. To enable conference access validation for all participants the following conferencing components are required: Polycom, Inc.

  • Page 704: System Settings For Ad Hoc Conferencing And External Database Authentication

    Polycom RMX 1500/2000/4000 Administrator’s Guide • The external database must hold the Chairperson Password or the participant’s Alias. • The Conference IVR Service assigned to the conference (defined in the Profile) must be configured to check the external database for the Chairperson password only when the participant enters the chairperson identifier key (either pound or star).

  • Page 705: Mcu Configuration To Communicate With An External Database Application

    Table D-1 Flag Values for Accessing External Database Application Flag Description and Value ENABLE_EXTERNAL_ The flag that enables the use of the external database application. DB_ACCESS EXTERNAL_DB_IP The IP address of the external database application server. default IP: 0.0.0.0. Polycom, Inc.

  • Page 706: Enabling External Database Validation For Starting New Ongoing Conferences

    The user name defined in the external database application for the MCU. To use the WebCommander application as an external database application, the default user name is POLYCOM. EXTERNAL_DB_PASS The password associated with the user name defined for the MCU WORD in the external database application.

  • Page 707: Enabling External Database Validation For Conferences Access

    Set the External Server Authentication field to: Always - to validate the participant’s right to join an ongoing conference for all — participants — Upon Request - to validate the participant’s right to join an ongoing conference as chairperson D-11 Polycom, Inc.
  • Page 708 Polycom RMX 1500/2000/4000 Administrator’s Guide D-12 Polycom, Inc.

  • Page 709: Appendix E - Participant Properties Advanced Channel Information

    Indicates the H.263 annexes in use at the time of the last RTCP report. If the actual annexes used are other than the declared annexes in the capa- bilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. Polycom, Inc.
  • Page 710 Polycom RMX 1500/2000/4000 Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report. If a packet that was considered lost arrives later, it is deducted from the packet loss count.
  • Page 711 Interval % - percentage of fragmented packets out of the total number of packets transmitted in the last RTP report interval (default interval is 5 minutes). • Peak - the highest number of fragmented packets in a report interval from the beginning of the channel's life span. Polycom, Inc.
  • Page 712 Polycom RMX 1500/2000/4000 Administrator’s Guide Polycom, Inc.

  • Page 713: Appendix F - Secure Communication Mode

    Once a certificate is purchased and received it is stored in the RMX and used for all subsequent secured connections. To create/purchase a certificate: In the RMX menu, click Setup > RMX Secured Communication > Create certificate request. Polycom, Inc.
  • Page 714 Polycom RMX 1500/2000/4000 Administrator’s Guide The Create Certificate Request dialog box is displayed. Enter information in all the following fields: Table F-1 Create Certificate Request Field Description Country Name Enter any 2 letter code for the country name. State or Province Enter the full name of the state or province.

  • Page 715: Installing The Certificate

    Copy (Ctrl + C) the certificate information from the Certificate Authority’s e-mail to the clipboard. In the RMX menu, click Setup > RMX Secured Communication > Send Certificate. Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. Polycom, Inc.

  • Page 716: Creating/Modifying System Flags

    Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Send Certificate button to send the certificate to the RMX. The MCU validates the certificate. — If the certificate is not valid, an error message is displayed. — If the certificate matches the private key, and the task is completed, a confirmation message indicating that the certificate was created successfully is displayed.

  • Page 717: Alternate Management Network

    "Configuring Direct Connections to RMX” on page G-1 • "Connecting to the Alternate Management Network” on page G-6. Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended. Polycom, Inc.

  • Page 718: Ultra Secure Mode

    ULTRA_SECURE_MODE System Flag. WARNING: Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured. For more information see "Restoring Defaults” on page I-1.

  • Page 719: Securing An External Database

    To enable secure RMX Communications with an External Database: Set the RMX to communicate with the database server via port 443 by setting the value of the System Flag EXTERNAL_DB_PORT in system.cfg to 443. For more information see "Modifying System Flags” on page 19-4. Polycom, Inc.

  • Page 720: (Pki) Public Key Infrastructure

    Polycom RMX 1500/2000/4000 Administrator’s Guide (PKI) Public Key Infrastructure PKI (Public Key Infrastructure) is a set of tools and policies deployed to enhance the security of data communications between networking entities. Unique Certificates for all Networked Entities The implementation of PKI on the RMX has been enhanced to ensure that all networked...

  • Page 721: Offline Certificate Validation

    Revocation certificates are checked against a list of trusted issuers. • The digital signature of the issuing authority of the revocation certificate is verified. Installing and Using Certificates on the RMX The following certificate file formats are supported: • • • PKCS#7/P7B • PKCS#12PFX Polycom, Inc.

  • Page 722: Default Management Network

    Default Management Network The procedure necessary to purchase and install certificates for the Default Management Network of the RMX is unchanged and is described in the RMX 1500/2000/4000 Administrator’s Guide, "Secure Communication Mode” on page F-1. Enabling Peer Certificate Requests A new tab, Security, has been added to the Management Network Properties dialog box to enable the Request Peer Certificate feature to be enabled.

  • Page 723: Default Ip Network Service

    Appendix F-Secure Communication Mode Default IP Network Service The steps needed to add a certificate to the Default IP Network Service are described in the RMX 1500/2000/4000 Administrator’s Guide,"Modifying the Default IP Network Service” on page 14-10. F-11 Polycom, Inc.

  • Page 724: Managing Certificates In The Certification Repository

    RMX. It is accessed via the RMX Web Client / RMX Manager, Setup menu. For information about purchasing certificates see the RMX 1500/2000/4000 Administrator’s Guide, "Purchasing a Certificate” on page F-1. The Certification Repository dialog box contains tabs that display the following lists: •...

  • Page 725: Adding Trusted Certificates And Crls To The Certification Repository

    Issued By • Expiration Date • Status Trusted Certificates List Adding Trusted Certificates To add a certificate to the repository: Repeat steps 1 - 4 for each certificate that is to be added to the Certification Repository. F-13 Polycom, Inc.
  • Page 726 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Trusted Certificates tab click the Add button. The Send Certificate dialog box is displayed. Send the certificate to the RMX. Two options are available for sending the certificate to the RMX: — Paste Certificate and Send Certificate Use this option if the certificate has been received from the Certification Authority in text format.
  • Page 727 When the Activate Certificate button is clicked, all added Trusted Certificates and CRLs are installed and the RMX displays an RMX Web Client/Manager disconnection confirmation dialog box. Click the OK button. Login to the RMX to proceed with further management tasks. F-15 Polycom, Inc.

  • Page 728: Personal Certificates (Management And Signaling Certificates

    Polycom RMX 1500/2000/4000 Administrator’s Guide Personal Certificates (Management and Signaling Certificates) Default Management and Default IP Network Service certificates can be viewed in the Personal Certificates tab. They are listed alongside the service to which they are attached. By clicking the column headers the Trusted Certificates can be sorted by: •...

  • Page 729: Adding A Crl

    Before clicking the Activate Certificate button ensure that all Trusted Certificates have also been added to the Certification Repository. When the Activate Certificate button is clicked, all added Trusted Certificates and CRLs are installed and the RMX displays an RMX Web Client/Manager disconnection confirmation dialog box. F-17 Polycom, Inc.

  • Page 730: Removing A Crl

    Polycom RMX 1500/2000/4000 Administrator’s Guide Click the OK button. 10 Login to the RMX to proceed with further management tasks Removing a CRL To remove a CRL: In the certificate list, select the CRL List to be removed. Click the Remove button.

  • Page 731: Ms Active Directory Integration

    Active Directory. • Conference Queries (Chairperson Password, Numerical ID etc.) First authentication is via the internal RMX database. If it is not successful, authentication is via the External Database. Guidelines • The RMX maintains a local record of: F-19 Polycom, Inc.

  • Page 732: Enabling Active Directory Integration

    Polycom RMX 1500/2000/4000 Administrator’s Guide — Audit Events – users that generate these events are marked as being either internal or external. — Successful user logins — Failed user login attempts • User passwords and user lockout policy for external users are managed via Active Directory’s integration with the user’s host machine.
  • Page 733 Map the RMX User Types, to their Active Directory roles by modifying the following fields. Table F-4 Directory Services - Role Mapping Field Description Administrator Operator At least one of these User Types must be mapped to an Active Directory Role. Chairperson Auditor Click OK. F-21 Polycom, Inc.
  • Page 734 Polycom RMX 1500/2000/4000 Administrator’s Guide F-22 Polycom, Inc.

  • Page 735: Appendix G - Configuring Direct Connections To Rmx

    Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended. The Alternate Management Network network is only available if Network Separation has not been performed. For more information, see "Multiple Network Services” on page 14-45. Polycom, Inc.

  • Page 736: Configuring The Workstation

    Polycom RMX 1500/2000/4000 Administrator’s Guide Configuring the Workstation The following procedures show how to modify the workstation’s networking parameters using the Windows New Connection Wizard. For non-Windows operating systems an equivalent procedure must be performed by the system administrator. Before connecting directly, you must modify the IP Address, Subnet Mask and Default Gateway settings of the workstation to be compatible with either the RMX’s Default...
  • Page 737 The addresses needed for connection to either the RMX’s Default Management Network or Alternate Management Network are listed in Table G-1. For more information about connecting to the Alternate Management Network, see "Connecting to the Alternate Management Network” on page G-6. Polycom, Inc.

  • Page 738: Connecting To The Management Network

    Start the RMX Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter. In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.
  • Page 739 Enter the new Control Unit IP Address in the browser’s address line, using a workstation on the local network, and press Enter to start the RMX Web Client application. 10 In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button.

  • Page 740: Connecting To The Alternate Management Network

    Polycom RMX 1500/2000/4000 Administrator’s Guide Connecting to the Alternate Management Network Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 port. LAN 3 Port To connect to the Alternate Management Network: Connect the cable between the RMX’s LAN 3 port and the LAN port configured on the...

  • Page 741: Connecting To The Rmx Via Modem

    Procedure 2: Configure the Modem Configure the modem as follows: • IP address – near 169.254.192.nn • Subnet Mask – 255.255.240.0 None of the reserved IP addresses listed in Table G-1 on page G-4 should be used for the IP Address. Polycom, Inc.

  • Page 742: Procedure 3: Create A Dial-Up Connection

    Polycom RMX 1500/2000/4000 Administrator’s Guide Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page G-11) is modified for connection to different modems.
  • Page 743 In the Getting Ready box, select Set up my connection manually and click the Next button. In the Internet Connection box, select Connect using dial-up modem and click the Next button. In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button. Polycom, Inc.
  • Page 744 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. In the Connection Availability box, select Anyone’s use and click the Next button. In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button.
  • Page 745 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem. The Windows – Network Connections applet displays Connected status for the new connection. G-11 Polycom, Inc.

  • Page 746: Procedure 4: Connect To The Rmx

    If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs. The All Programs list is displayed. Select Polycom and then select RMX Manager. The RMX Manager – Welcome screen is displayed. G-12 Polycom, Inc.

  • Page 747: Appendix H - Setting The Rmx For Integration Into Microsoft Environment

    Overview The Polycom® Visual Communications offers high quality video and audio multipoint conferencing by integrating the Polycom network devices and endpoints into Microsoft® platforms. The Polycom RMX system can be integrated into the following Microsoft environments: • Office Communications Server 2007 environment (Microsoft Wave 13) •...

  • Page 748: Multiple Networks

    Polycom RMX 1500/2000/4000 Administrator’s Guide Multiple Networks A more complex configuration, in which two Microsoft SIP servers are used (one Lync Server and one Office Communications Server) is also supported using the RMX Multiple Networks configuration. In this configuration, each Microsoft SIP Server is defined in a Network Service of its own (in this case two IP Network Services are defined).

  • Page 749: Ice Guidelines

    For example, Enterprise A also contains a branch office, which in this example is a Polycom HDX user who is behind more than one firewall. Remote - a connection between RMX that resides within the organization and an endpoint that resides outside of the organization (on a WAN).
  • Page 750 For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Office Communications Server domain as well as the SIP signaling domain of company A to the list of internal SIP Server domains supported by the company B Office Communications Server/Lync Server environment.

  • Page 751: Integrating The Rmx Into The Microsoft Office Communications Server Environment

    For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Office Communications Server domain as well as the SIP signaling domain of company A to the list of Internal SIP Server domains supported by the company B Office Communications Server environment.

  • Page 752: Configuring The Office Communications Server For Rmx Systems

    Polycom RMX 1500/2000/4000 Administrator’s Guide For more information, see the Microsoft documentation and the Visual Communications Deployment Administration Guide. Configuring the Office Communications Server for RMX Systems To be able to work with the Office Communications Server, the RMX unit must be configured as a Trusted Host in the OCS.
  • Page 753 Appendix H-Setting the RMX for Integration Into Microsoft Environment Right-click the server pool icon, click Properties > Front End Properties. The Pool Front End Properties dialog box opens. Click the Host Authorization tab. Polycom, Inc.

  • Page 754: Setting The Static Route For Rmx In The Ocs

    Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Add button to add the RMX as trusted host. The Add Authorized Host dialog box opens. In the Add Authorized Host dialog box, enter the RMX FQDN name as defined in the DNS and will be used in the Static Routes definition.

  • Page 755: Optional. Setting The Static Route & Trusted Host For Rmx In The Load Balancer Server

    RMX directly. This configuration procedure is done in addition to the configuration in the OCS. To set the RMX as trusted and define Static routes in the Load Balancer Server: Open the OCS Management application. Expand the Enterprise Pools list. Polycom, Inc.

  • Page 756: Configuring The Rmx System

    Make sure that when defining the Static Route it is pointing to the OCS pool and not to the RMX directly. Configuring the RMX System The required tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-34. H-10...

  • Page 757: Dialing To An Entry Queue, Meeting Room Or Conference Using The Matched Uri Method

    The domain name is identical to the domain name defined in the OCS Static Routes. For example, if the domain name defined in the OCS static routes is lcs2007.polycom.com and the Routing Name of the Meeting Room is 4567, the participant enters 4567@lcs2007.polycom.com.

  • Page 758: Optional. Removing The Rmx From The Host Authorization List

    • Configure Office Communicator Users for Enterprise Voice. RMX side: The following tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-34. Modify the Management Network Service to include the DNS server and set the Transport Type to TLS.

  • Page 759: Configuring The Rmx As A Routable Gateway

    Mediation Servers, but in this case, the RMX is set as a voice gateway by creating a new instance of the class MSFT_SIPTrustedAddInServiceSetting. Polycom recommends using the Office Communications Server 2007 R2 Resource Kit Tools to accomplish this. To set up the RMX/DMA as a Voice Gateway:...

  • Page 760: Establishing A Voice Route To The Rmx "Voice" Gateway

    Polycom RMX 1500/2000/4000 Administrator’s Guide Run the following command: cscript OCSTrustEntry.vbs /action:add /type:trustedservice / fqdn:<your FQDN> /service:MediationServer /port:5061 /version:4 /routable:TRUE Where <your FQDN> is the FQDN of your RMX system. The script automatically generates the GUID discover the proper Active Directory container to store the object.
  • Page 761 This prefix is also defined in the RMX IP Network Service. For example, if 11 is the RMX prefix defined in gatekeeper, enter ^11. The circumflex expression "^11" causes this route to be applied to all numbers starting with "11". H-15 Polycom, Inc.
  • Page 762 Polycom RMX 1500/2000/4000 Administrator’s Guide If you have not defined such a prefix in the IP Network Service in the RMX configuration, you can add it later, using value entered here. In the Gateways - Addresses box, click the Add button.

  • Page 763: Configuring Office Communicator Users For Enterprise Voice

    On the Configure Meeting Settings dialog box, click Next. On the Configure User Settings specify meeting policy dialog box, click Next. On the Configure Enterprise Voice dialog box, select Change Enterprise Voice Settings for selected users, and then click Enable Enterprise Voice. Click Next. H-17 Polycom, Inc.
  • Page 764 Polycom RMX 1500/2000/4000 Administrator’s Guide 10 On the Configure Enterprise Voice Settings and Location Profile dialog box, select Change Enterprise Voice Policy for selected users. 11 Select an Enterprise Voice policy from the list. 12 Select Change location profile for selected users.
  • Page 765 The Properties dialog box opens. Click the Communications tab. Click the Telephony Settings - Configure button. The Telephony Options dialog box opens. Select the Enable Enterprise Voice option. Click OK to return to the Properties - Communications dialog box. Click OK. H-19 Polycom, Inc.

  • Page 766: Starting A Conferencing Call From The Moc

    Polycom RMX 1500/2000/4000 Administrator’s Guide Starting a Conferencing Call from the MOC In the Office Communicator application, enter the number to dial, for example, 113344. This number is composed of the RMX Prefix in the Gatekeeper (for example, 11) and the Meeting Room ID, as defined on the RMX (for example, 3344).

  • Page 767: Pfx Method - Creating The Security (Tls) Certificate In The Ocs And Exporting The Certificate To The Rmx Workstation

    In the OCS Enterprise Pools tree, expand the Pools list and the server pool list. Right-click the pool Front End entity, and click Certificate. The Office Communicator Server Wizard Welcome window is displayed. Click Next. The Available Certificate Tasks window appears. H-21 Polycom, Inc.
  • Page 768 Polycom RMX 1500/2000/4000 Administrator’s Guide Select Create a New Certificate and click Next. The Delayed or Immediate Request window appears. Select Send the Request immediately to an online certificate authority and click Next. The Name and Security Settings window appears.
  • Page 769 DNS server. Select the Mark cert as exportable check box. Click Next. The Organization Information window appears. Enter the name of the Organization and the Organization Unit and click Next. Your Server’s Subject Name window appears. H-23 Polycom, Inc.
  • Page 770 Polycom RMX 1500/2000/4000 Administrator’s Guide 10 In the Subject name field, select the FQDN name of the RMX from the list or enter its name. Keep the default selection in the Subject alternate name field and click Next. 11 If an error message is displayed, click Yes to continue.
  • Page 771 OCS front end entity is selected. 14 Click Next. The Request Summary window appears. 15 Click Next to confirm the listed parameters and create the requested certificate. The Assign Certificate Task window appears. H-25 Polycom, Inc.

  • Page 772: Retrieving The Certificate From The Ocs To Be Sent To The Rmx Workstation

    Polycom RMX 1500/2000/4000 Administrator’s Guide 16 Select Assign certificate later and click Next (MS R2). Select Assign certificate later and click Finish (MS R1). The Certificate Wizard Completed window appears (MS R2). 17 Click Finish (MS R2). Retrieving the Certificate from the OCS to be sent to the RMX Workstation In the OCS Enterprise Pools tree, expand the Pools list and the Server Pool list.
  • Page 773 The new file type must be *.pfx and its name must include the .pfx extension. Select the Include all certificates in the certification path if possible check box and then click Next. The Export Certificate Password window appears. H-27 Polycom, Inc.

  • Page 774: Optional. Creating The Certificate Password File (Certpassword.txt

    Polycom RMX 1500/2000/4000 Administrator’s Guide If required, enter any password. For example, Polycom. Write down this password as you will have to manually create a password file in which this password will appear. Click Next. The Certificate Wizard Completed window appears.

  • Page 775: Supporting Remote And Federated Users In Office Communications Server Ice Environment

    Server and to automatically synchronize with the STUN and relay (Edge) servers. To add the RMX user to the Active Directory: Go to Start > Run and enter dsa.msc to open the Active Directory Users and Computers console In the console tree, select Users > New > User. H-29 Polycom, Inc.
  • Page 776 Polycom RMX 1500/2000/4000 Administrator’s Guide In the New User wizard, define the following parameters: Table H-2 Active Directory - New User Parameters for the RMX Field Description First Name Enter the name for the RMX user. This name will be used in the configuration of the ICE environment in the RMX.

  • Page 777: Enabling The Rmx User Account For Office Communication Server

    The new RMX user must be enabled for registration with the Office Communications Server. To enable the RMX User Account for Office Communication Server: In the Active Directory Users and Computers window, right-click the RMX user and then click Properties. In the Properties dialog box, click the Communications tab. H-31 Polycom, Inc.

  • Page 778: Configure The Rmx For Ice Dialing

    Polycom RMX 1500/2000/4000 Administrator’s Guide In the Sign in name field, enter the RMX user name in the format SIP:rmx user name (for example sip:rmx1234) and select the domain name (for example, ilsnd.vsg.local) as entered in the New User dialog box.

  • Page 779: Rmx Integration Into Microsoft Lync Server 2010 Environment

    Configuring the Polycom-Microsoft Solution See the Polycom Unified Communications Deployment Guide for Microsoft Environments, “Deployment Process for Polycom RMX Systems” for detailed steps on how to deploy a Polycom RMX system for use with the video conferencing solution in Microsoft Lync Server 2010 environment.

  • Page 780: Configuring The Rmx 1500/2000/4000 For Microsoft Integration

    Polycom RMX 1500/2000/4000 Administrator’s Guide Configuring the RMX 1500/2000/4000 for Microsoft Integration The RMX is integrated in Microsoft Office Communications Server R1 and R2 (Wave 13) and Microsoft Lync Server environments by setting its Transport Type (in the SIP server configuration) to TLS and creating a certificate that is sent to the RMX.

  • Page 781: Defining A Sip Network Service In The Rmx And Installing The Security Certificate

    Tertiary Server Click OK. Defining a SIP Network Service in the RMX and Installing the Security Certificate Your Polycom RMX 1500/2000/4000 system should be installed according to standard installation procedures. For details, see the Polycom RMX 1500/2000/4000 Getting Started Guide.

  • Page 782: Configuring The Rmx Ip Network Service

    "PFX Method - Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation” on page H-21. For detailed description of this procedure in the Lync Server environment, see the Polycom Unified Communications Deployment Guide for Microsoft Environments..
  • Page 783 Card 3 IP Address (RMX 4000 if necessary), Media Card 4 IP Address (RMX 4000 if necessary) and Subnet Mask. Make sure that the IP address of the RMX Signaling Host is the same one defined as a trusted host in Office Communications Server 2007/Lync Server 2010. H-37 Polycom, Inc.
  • Page 784 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the SIP Servers tab. In the SIP Server, select Specify. In the SIP Server Type, select Microsoft. Enter the IP address of the Office Communications Server 2007 or Lync Server 2010 and the Server Domain Name as defined in the OCS/Lync Server and in the Management Network for the DNS.
  • Page 785 Enter the full name of the unit (group or division) for which the certificate will be issued. Common Name (DNS/ Enter the DNS MCU Host Name. This MCU Host Name must also be configured in the Management Network Properties dialog box. 14 Click Send Details. H-39 Polycom, Inc.
  • Page 786 Polycom RMX 1500/2000/4000 Administrator’s Guide The RMX creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 15 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard.
  • Page 787 23 Click the Close button. 24 In the IP Network Service - SIP Servers dialog box, complete the SIP Servers definitions. 25 Click OK. The MCU validates the certificate. — If the certificate is not valid, an error message is displayed. H-41 Polycom, Inc.
  • Page 788 Polycom RMX 1500/2000/4000 Administrator’s Guide — If the certificate matches the private key, and the task is completed, a confirmation message indicating that the certificate was created successfully is displayed. Once the certificate is installed in the RMX you can complete the definition procedure or continue with the RMX configuration for ICE dialing.
  • Page 789 The selected file(s) appear in the Install Files path. 31 Click Install. The files are sent to the RMX and the Install File dialog box closes. 32 In the Default IP Service - Networking IP dialog box, click OK. H-43 Polycom, Inc.

  • Page 790: Polycom Rmx System Flag Configuration

    The RMX can be installed in Microsoft R1 or R2 environments. To adjust the RMX behavior to the Microsoft environment in each release, system flags must be set. To configure the system flags on the Polycom RMX system: On the RMX menu, click Setup > System Configuration.
  • Page 791 Default setting is 0 to prevent the RMX from automatically sending an Intra request to Microsoft OC endpoints only, every 6 seconds. Enter the number of seconds in which the RMX automatically sends Intra requests to Microsoft OC endpoints only. H-45 Polycom, Inc.

  • Page 792: Adding Presence To Conferencing Entities In The Buddy List

    Polycom RMX 1500/2000/4000 Administrator’s Guide Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) with the SIP server adds these conferencing entities to the buddy list with their presence. It...

  • Page 793: Enabling The Registration Of The Conferencing Entities

    To add the conferencing entity user to the Active Directory: Go to Start > Run and enter dsa.msc to open the Active Directory Users and Computers console. In the console tree, select Users > New > User. H-47 Polycom, Inc.
  • Page 794 Polycom RMX 1500/2000/4000 Administrator’s Guide In the New User wizard, define the following parameters: Table H-3 Active Directory - New User Parameters for the RMX Field Description First Name Enter the name of the conferencing entity user. This name will appear in the buddy list of the Office Communication Server or Lync server.

  • Page 795: Enabling The Conferencing Entity User Account For Office Communication Server Or Lync Server

    Find button. The requested user is listed in the Select From Active Directory dialog box. Select the listed user (conferencing entity user) and click OK. The selected user appears in the New Lync Server User pane. H-49 Polycom, Inc.

  • Page 796: Defining The Microsoft Sip Server In The Ip Network Service

    Polycom RMX 1500/2000/4000 Administrator’s Guide Select the following parameters: In Assign users to a pool field, select the required pool. — — In the Generate user SIP URI, define the SIP URI of the conferencing entity using one of the following methods: •...

  • Page 797: Verifying The Rmx Conferencing Entity Routing Name And Profile

    RMX conferencing entity can be dialed directly from the buddy list of the Office Communications client or the Lync client if its routing name matches the user name of Active Directory account you created and Registration is enabled in the Conference Profile assigned to it. H-51 Polycom, Inc.

  • Page 798: Monitoring The Registration Status Of A Conferencing Entity In The Rmx Web Client Or Rmx Manager Application

    Polycom RMX 1500/2000/4000 Administrator’s Guide • To ensure that the RMX meeting room or conferencing entity is properly configured for registration the following parameters must be defined: — The user name on the conferencing entity in Active Directory account must be identical to its Routing Name on the RMX.

  • Page 799: Conferencing Entity Properties

    Figure 12 Entry Queues list - SIP Registration Figure 13 SIP Factories list - SIP Registration Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box: Figure 14 Ongoing conference Properties - Network Services - SIP Registration H-53 Polycom, Inc.

  • Page 800: Rmx Configuration For Cac Implementation

    Polycom RMX 1500/2000/4000 Administrator’s Guide Figure 15 Meeting Room Properties - Network Services - SIP Registration Figure 16 Entry Queue Properties - Network Services - SIP Registration RMX Configuration for CAC Implementation By default, when Call Admission Control is enabled in the local network, local the ICE channel is closed after applying CAC bandwidth management.

  • Page 801: Monitoring Participant Connections

    900Kbps. When this participant disconnects, the line rate of the remaining participants will increase to 1024Kbps. Monitoring Participant Connections Activation of the Call Admission Control for a call can be viewed in the Participant Properties - Call Admission Control dialog box. H-55 Polycom, Inc.

  • Page 802: Click-To-Conference

    (H.323, ISDN, PSTN and non-MS SIP). Guidelines • Click-to-Conference mode is enabled by running the PolycomOCSConfigurator.exe utility that can be downloaded from the Polycom Service site. • Click-to-Conference mode is supported with Microsoft Office Communications Server (Wave 13) and Lync Server (Wave 14).

  • Page 803: Enabling The Click-To-Conference Mode In The Microsoft Office Communications Server And Lync Server

    Running the configuration files on the Office Communications Server /Lync server Running the PolycomOCSConfigurator.exe to create the Configuration Files The Polycom configuration utility can be downloaded to a workstation or Office Communications Server /Lync Server. Downloading it the Lync Server directly provides one smooth process. If the utility is downloaded to a PC, you will have first to run the configuration utility on the PC to create the configuration files and then copy these files to the Lync server and run them there.

  • Page 804: Running The Configuration Files On The Office Communications Server/Lync Server

    (Yes) or to stop the installation procedure (No). When Polycom configuration utility is run on the Office Communications Server or Lync Server and an incorrect FQDN was entered for the RMX, the system cannot resolve its name. In such a case, the process fails and an appropriate warning is displayed.
  • Page 805 In such a case, copy the resulting files stored in the destination folder from the PC to the Office Communications Server/Lync Server. Double-click the Setup file. The Polycom OCS Configuration Setup Wizard opens. Skip to step 11. 10 If the configuration files are created on the Office Communications Server/Lync server click Yes.
  • Page 806 Polycom RMX 1500/2000/4000 Administrator’s Guide 11 Click Next. The Select Installation Folder window opens. 12 Select the installation folder. 13 Select whether the installation will apply only to the logged in user (Just me) or to all registered users of this server (Everyone).

  • Page 807: Checking The Installation On The Lync Server

    Checking the Installation on the Office Communications Server On the computer running the Office Communications Server, go to Start->All Programs->Microsoft Office Communications Server 2007. Expand the Forest tree until the Front End Scripts entry is listed. Click it. H-61 Polycom, Inc.
  • Page 808 Polycom RMX 1500/2000/4000 Administrator’s Guide Ensure that the script MSPLCM script is listed as Enabled. H-62 Polycom, Inc.

  • Page 809: Configuring The Rmx For Federated (Ice) Dialing

    (ICE) environment, . The procedure described here assumes that the RMX is configured to work in Microsoft environment as described in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-34. To configure the RMX for ICE Dialing:...
  • Page 810 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the SIP Advanced tab. In the ICE Environment field, select MS (for Microsoft ICE implementation) to enable the ICE integration. This field is disabled if the RMX is running in MPM Card Configuration Mode.

  • Page 811: Monitoring The Connection To The Stun And Relay Servers In The Ice Environment

    The system lists the ICE servers to which it is connected and the status of the connection of each of the RMX media cards (status 1, status 2, etc) to ICE servers. (One status is displayed for RMX 1500, two statuses are displayed for RMX 2000 and four statuses are displayed for RMX 4000).
  • Page 812 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Channel Status - Advanced tab. The following connection information is displayed: Table H-6 Participant Properties - ICE Connection Parameters Field Description RMX IP Address The local IP address and port (in the format IP address:Port) of the RMX.

  • Page 813: Ice Active Alarms

    Firewall - Media connection between the RMX and the participant is done using their external IP addresses (the IP addresses as seen outside of the local network). For detailed description of ICE Active alarms, see "ICE Active Alarms” on page H-69. H-67 Polycom, Inc.

  • Page 814: Active Alarms And Troubleshooting

    Polycom RMX 1500/2000/4000 Administrator’s Guide Active Alarms and Troubleshooting Active Alarms The following active alarms may be displayed in the RMX System Alerts pane when the RMX is configured for integration in the OCS environment: Table H-7 New Active Alarms...

  • Page 815: Ice Active Alarms

    ICE failure: Notify The notify message that Verify the A/V Edge server is Received was sent from the A/V configured in the OCS. Notification does not Edge Server does not contain URI. contain the A/V Edge server URI. H-69 Polycom, Inc.

  • Page 816: Troubleshooting

    Polycom RMX 1500/2000/4000 Administrator’s Guide Table 9 ICE Environment - RMX Active Alarms Active Alarm Phase Alarm Displayed When Troubleshooting ICE failure: No Service The RMX did not receive response from the a confirmation response A/V Edge Server to from the A/V Edge Server the RMX Service to the Service request.

  • Page 817: Known Issues

    Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
  • Page 818 Polycom RMX 1500/2000/4000 Administrator’s Guide H-72 Polycom, Inc.

  • Page 819: Appendix I - Rmx And Cisco Telepresence Systems (Cts) Integration

    (delay) in connections and low video quality resulting from the reformatting of video and audio content. Polycom’s solution is to allow the RMX to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls between: •...

  • Page 820: Deployment Architectures

    Single Company Model - Polycom and Cisco Infrastructure The deployment architecture in Figure I-1 shows a company that has a mixture of Polycom and Cisco endpoints, room systems and telephony equipment that needs to enable multipoint calls between all its video and audio endpoints using the RMX as the conference bridge.
  • Page 821 When DMA is not used an Ad-hoc Entry Queue, designated as Transit Entry Queue, must be pre- defined on the RMX. 3.0.3 Multipoint Layout Application Required for managing multi-screen endpoint layouts for Cisco CTS 3XXX, Polycom TPX, RPX or OTX systems. Polycom, Inc.
  • Page 822 Telephony, desktop and room systems. • H.323 endpoints must register to the CMA or IOS gatekeeper. • Polycom SIP endpoints must register to DMA as SIP Proxy when DMA is used. • H.323 endpoints must register to the CMA or IOS gatekeeper.

  • Page 823: Call Flows

    Appendix I-RMX and Cisco Telepresence Systems (CTS) Integration Call Flows Multipoint call with DMA In this example: • RMX prefix in the gatekeeper72 • Virtual Meeting Room in DMA 725123 • DMA Meeting NumberGenerated by DMA Polycom, Inc.

  • Page 824: Multipoint Call Without Dma

    Polycom RMX 1500/2000/4000 Administrator’s Guide Multipoint call without DMA In this example: • RMX prefix in the gatekeeper 72 • CUCM According to its Dial Plan forwards calls with prefix 72 to the RMX Polycom, Inc.

  • Page 825: Company To Company Models Using A Service Provider

    Model 1: — Company A has a Polycom only environment. — Company B has a Cisco only Environment. • Model 2: — Company A has a mixed Polycom and Cisco environment. — Company B has a Cisco only Environment. Polycom, Inc.
  • Page 826 • CMA Gatekeeper • Polycom telephony and desktop endpoints. The roles of the Polycom components are described in the Polycom Equipment section of Table I-1 on page 3. Company B - has deployed a Cisco solution including: • CTS 1000 •...

  • Page 827: Call Flow

    Appendix I-RMX and Cisco Telepresence Systems (CTS) Integration Call Flow Multipoint call via Service Provider - Model 1 In this example: • RMX prefix in the gatekeeper • Virtual Meeting Room in DMA 725123 • DMA Meeting Number Generated by DMA Polycom, Inc.

  • Page 828: Model 2

    The deployment architecture in Figure I-3 shows two companies: Company A and Company B. Company A - has the same deployment architecture as shown in “Single Company Model - Polycom and Cisco Infrastructure” on page 2. Company B - has deployed a Cisco solution including: •...
  • Page 829 Appendix I-RMX and Cisco Telepresence Systems (CTS) Integration The deployment architecture includes: Company A For a full description of Company A’s deployment, see “Single Company Model - Polycom and Cisco Infrastructure” on page 2. Differing or additional configuration requirements for each element of this deployment...

  • Page 830: Call Flow

    Polycom RMX 1500/2000/4000 Administrator’s Guide Call Flow Multipoint call via Service Provider - Model 2 In this example: • RMX prefix in the gatekeeper • Virtual Meeting Room in DMA 725123 • CUCM According to its Dial Plan forwards calls with prefix...

  • Page 831: Administration

    Gatekeepers Standalone Polycom CMA System as a Gatekeeper The Polycom CMA system can be used as the only gatekeeper for the network. Bandwidth and call admission control of endpoints registered with the CMA system is split between the CMA system and the CUCM.

  • Page 832: Configuring The Cisco And Polycom Equipment

    MLA (Multipoint Layout Application) is required for managing CTS 3XXX layouts whether Polycom TPX, RPX or OTX systems are deployed or not. MLA is a Windows® application that allows conference administrators to configure and control video layouts for multipoint calls involving Polycom Immersive Telepresence (ITP) systems.

  • Page 833: Cisco Equipment

    IOS Gatekeeper >> Set up zones and gateway type prefixes to enable dialing to DMA and RMX systems. For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments, “Configuring the Cisco IOS Gatekeeper “. IOS and CMA Gatekeepers (Neighbored) >>...

  • Page 834: Procedure 1: Set The Min_Tip_Compatibility_Line_Rate System Flag

    Configuring DMA to route SIP calls to CUCM Configuring a Virtual Meeting Room (VMR) The procedures for configuring DMA are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments. 10 Configuring CMA to route H.323 calls to RMX 11 Configuring CMA for use with Cisco IOS Gatekeeper (Neighbored) 12 Configuring CMA to route H.323 calls to CUCM...

  • Page 835: Procedure 1: Set The Min_Tip_Compatibility_Line_Rate System

    Endpoints 14 Configuring H.323 endpoints to register to the CMA or IOS gatekeeper The procedures for configuring H.323 endpoints are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments. 15 Configuring SIP endpoints to register to:...

  • Page 836: Procedure 3: Configuring The Rmx's H.323 Network Service To Register With Cma Gatekeeper

    Polycom RMX 1500/2000/4000 Administrator’s Guide The Port field must be set to it’s default value: 5060. (By default, the Outbound Proxy Server is the same as the SIP Server.) When configuring RMX to statically route SIP calls to DMA or CUCM, it is important to also configure the RMX’s H.323 Network Service to register with CMA gatekeeper.

  • Page 837: Procedure 4: Configuring A Tip Enabled Profile On The Rmx

    Select the TIP Compatibility mode. The TIP Compatibility mode affects in the user Video and Content experience as described in Table I-1 Table I-1 TIP Compatibility Mode Endpoint Type Compatibility Mode HDX / ITP HDX / ITP None H.239 H.239 Video Only H.239 H.239 People Video I-19 Polycom, Inc.
  • Page 838 Polycom RMX 1500/2000/4000 Administrator’s Guide Table I-1 TIP Compatibility Mode Endpoint Type Compatibility Mode HDX / ITP HDX / ITP Video & People video H.239 TIP Content Content Selecting TIP Compatibility as Video and Content disables Content Settings in the Video Quality tab.

  • Page 839: Procedure 5: Configuring An Ad Hoc Entry Queue On The Rmx If Dma Is Not Used

    You must discuss the selection of the appropriate Profile for this EQ, as this Profile will be used to create the conferences on the RMX and they must be TIP enabled. Create or select the Entry Queue as described in "Entry Queues” on page 5-1. I-21 Polycom, Inc.

  • Page 840: Procedure 6: Configuring A Meeting Room On The Rmx

    Polycom RMX 1500/2000/4000 Administrator’s Guide In the New Entry Queue or Entry Queue Properties dialog box, ensure that Ad Hoc is selected. Ensure that the Entry Queue is designated as the Transit Entry Queue as described in "Setting a Transit Entry Queue” on page 5-6.

  • Page 841: Operations During Ongoing Conferences

    Monitoring CTS Participants Displaying Participants Properties: In the Participant List pane double-click the participant entry. Alternatively, right-click a participant and then click Participant Properties. The Participant Properties - General dialog box opens. Click the SDP tab. I-23 Polycom, Inc.
  • Page 842 Polycom RMX 1500/2000/4000 Administrator’s Guide The following are indicated in the Remote Capabilities, Remote Communication Mode and Local Communication Mode panes: — AAC_LD - Audio Protocol — Main Profile - Video protocol I-24 Polycom, Inc.

  • Page 843: Appendix J - Sip Rfc Support

    3711 SRTP 3890 Transport Independent Bandwidth Modifier for SDP 3891 SIP Replaces header Limitted support 3892 SIP Referred-by Mechanism Limitted support 3984 RTP Payload format for H.264 4028 Session Timers in SIP 4145 TCP Media Transport in SDP Polycom, Inc.
  • Page 844 Polycom RMX 1500/2000/4000 Administrator’s Guide Table J-1 SIP RFC Support in RMX Systems (Continued) SIP RFC Description Note 4566 Session Description Protocol(SDP) 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP)

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