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Polycom RMX DOC2560B Getting Started Manual

Multipoint control unit (mcu)
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Polycom
RMX
®
®
1500/2000/4000

Getting Started Guide

Version
7.0.1 |
September 2010
|
DOC2560B

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Summary of Contents for Polycom RMX DOC2560B

  • Page 1: Getting Started Guide

    Polycom ® ® 1500/2000/4000 Getting Started Guide Version 7.0.1 | September 2010 DOC2560B...
  • Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change...

  • Page 3: Regulatory Notices

    If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc. or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period.
  • Page 4 Regulatory Notices Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07...

  • Page 5: Table Of Contents

    Conferencing Capabilities and Options ... 1-10 On Demand Conferencing ... 1-10 Permanent Conference ... 1-10 Scheduled Conferencing / Reservations ... 1-10 Polycom Conferencing for Microsoft Outlook® ... 1-10 Connection Methods ... 1-10 Cascading Conferences ... 1-11 Gateway ... 1-11 Security ... 1-11 Conference Management and Monitoring Features ...
  • Page 6 Table of Contents Hardware Installation and Setup ... 2-9 First Entry Power-up and Configuration ... 2-19 RMX’s Default Conferencing Settings ... 2-42 Basic Operation ......3-1 Starting the RMX Web Client ...
  • Page 7 Direct Dial-in ... 3-32 H.323 Participants ... 3-33 SIP Participants ... 3-33 ISDN/PSTN Participants ... 3-33 Connecting to a Polycom Conference from an Outlook Meeting Invitation ... 3-34 Entry Queue Access ... 3-35 H.323 Participants ... 3-35 SIP Participants ... 3-36 ISDN and PSTN Participants ...
  • Page 8 Table of Contents Text Indication in the Video Layout ... 3-41 Monitoring Ongoing Conferences ... 3-47 Operations Performed During On Going Conferences ... 3-60 Automatic Dial Out ... 3-37 Gathering Phase ... 3-37 Gathering Phase Guidelines ... 3-39 Endpoint Names ... 3-41 Text Indication ...
  • Page 9 Terminate Conference ... 3-103 Appendix A - Glossary ......A-1 Polycom RMX 1500/2000/4000 Getting Started Guide...
  • Page 10 Table of Contents...

  • Page 11: System Overview

    RMX 1500, RMX 2000 and RMX 4000. RMX 1500/2000/4000 The Polycom RMX 1500/2000/4000 Multipoint Control Unit (MCU) is a high performance, scalable, IP-network (H.323 and SIP) and ISDN/ PSTN solution that provides the user with feature-rich and easy-to-use multipoint voice and video conferencing.
  • Page 12 Internet architecture and the smooth operation of the Internet. RMX Web Client Endpoints Figure 1-1 ISDN Endpoints RMX 1500/2000/4000 Multipoint Video Conferencing using a Polycom RMX 1500/2000/4000 PSTN Phones E1/T1 PRI Lines IP Phone...
  • Page 13 Polycom RMX 1500/2000/4000 Getting Started Guide The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, by the RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RMX Manager application. The RMX Manager can control several RMX units (RMX 1500, RMX 2000 and RMX 4000).

  • Page 14: Rmx Main Features

    Chapter 1-System Overview RMX Main Features Conferencing Modes Dynamic Continuous Presence The dynamic Continuous Presence (CP) capability of the RMX system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing. By default every conference, Entry Queue and Meeting Room has the ability to declare the maximum CP resolution as defined for the system.
  • Page 15 Polycom RMX 1500/2000/4000 Getting Started Guide Table 1-1 Continuous Presence – Video Layouts (Continued) Telepresence Mode TPX (Telepresence) and RPX (Realpresence) room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room.

  • Page 16: Video Switching

    Chapter 1-System Overview Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX room systems. These additional video layout options are available for selection when Telepresence is selected in the conference profile. Multiple Switching Modes If the number of participants is higher than the number of video windows in the selected layout, switching between video participants can be performed in one of these modes:...

  • Page 17: Operator Conference

    HD_THRESHOLD_BITRATE system flag – determines the minimum line rate at which at which an HD channel will be opened. Polycom RMX 1500/2000/4000 Getting Started Guide participants must connect at the same line rate. capable endpoints. If not, they are connected as Secondary (Audio...

  • Page 18: People+Content

    Cascading conferences. Conferences can include a mix of endpoints that support H.239 or People+Content. People+Content is Polycom’s proprietary equivalent of H.239. Video Clarity™ The Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint.

  • Page 19: Pcm

    The following conference operations can be performed: • Initiate Polycom’s Click&View™ application to change the local screen layout. • Invite a participant to connect to the conference. •...

  • Page 20: Conferencing Capabilities And Options

    Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.

  • Page 21: Cascading Conferences

    In such an environment, the following attributes are implemented: — Password management: • Strong Passwords and password re-use / history rules, • password aging rules, password change frequency and forcing password change • Conference and Chairman Passwords Polycom RMX 1500/2000/4000 Getting Started Guide 1-11...

  • Page 22: Conference Management And Monitoring Features

    Chapter 1-System Overview — Controlling the User Sessions includes: Conference Management and Monitoring Features The Polycom RMX 1500/2000/4000 Web Client provides capabilities for management and monitoring of participants and conferences, including the following: • Lecture Mode or Presentation Mode in Continuous Presence conferences.

  • Page 23: Card Configuration Modes

    RMX 1500 and RMX 4000. Over and above MPM+ it offers: — Increased resource capacity. — Additional symmetric HD resolutions. — H.264 High Profile. — Additional line rates. Polycom RMX 1500/2000/4000 Getting Started Guide increased control over system resource allocation. management. 1-13...

  • Page 24: Workstation Requirements

    Chapter 1-System Overview Workstation Requirements The RMX Web Client and RMX Manager applications can be installed in an environment that meets the following requirements: • Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space. •...

  • Page 25: Windows 7™ Security Settings

    If Windows7 is installed on the workstation, Protected Mode must be disabled before downloading the Version 7.0 software to the workstation. To disable Protected Mode: In the Internet Options dialog box, click the Security tab. The Security tab is displayed. Polycom RMX 1500/2000/4000 Getting Started Guide 1-15...
  • Page 26 Chapter 1-System Overview Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites 1-16...

  • Page 27: Internet Explorer 8 Configuration

    If any processes are found, use the End Task button to end them. Open Internet Explorer but do not connect to the RMX. In the Internet Explorer menu bar select Tools >> Internet Options. Polycom RMX 1500/2000/4000 Getting Started Guide 1-17...
  • Page 28 Chapter 1-System Overview The Internet Options dialog box is displayed with General tab open. In the Browsing history section, click the Delete button. 1-18...
  • Page 29 Select the Temporary Internet files and Cookies check boxes. Click the Delete button. The Delete Browsing History dialog box closes and the files are deleted. In the Internet Options dialog box, click the Settings button. Polycom RMX 1500/2000/4000 Getting Started Guide 1-19...
  • Page 30 Chapter 1-System Overview The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button. 1-20...

  • Page 31: Prerequisites

    This manual assumes the user has the following knowledge: • Familiarity with Windows® XP or Vista® operating systems and interface. • Familiarity with Microsoft® Internet Explorer® Version 6 or higher. • Basic knowledge of video conferencing concepts and terminology. Polycom RMX 1500/2000/4000 Getting Started Guide 1-21...
  • Page 32 Chapter 1-System Overview 1-22...

  • Page 33: First Time Installation And Configuration

    First Time Installation and Configuration First Time Installation and Configuration of the Polycom RMX 1500/2000/4000 consists of the following procedures: Preparations Preparations: — Gather Network Equipment and Address Information - get the Hardware Installation — Unpack the RMX. Setup — Modify the Management Network parameters on the USB Key.

  • Page 34: Preparations

    Chapter 2-First Time Installation and Configuration Preparations Gather Network Equipment and Address Information IP Services The IP addresses and network parameters which enable communication between the RMX, its management application and the conferencing Preparations devices are organized in two IP services: •...

  • Page 35: Ip Network Services Required Information

    Default Router IP 192.168.1.1 Address Shelf Management IP 192.168.1.252 Address Signaling Host IP address Media Board IP address (MPM 1) Media Board IP address (MPM 2) RMX 2000/4000 only Polycom RMX 1500/2000/4000 Getting Started Guide Local Network Settings – – –...

  • Page 36: Isdn/Pstn Services

    RMX 4000 only Gatekeeper IP address (optional) DNS IP address (optional) SIP Server IP address (optional) ISDN/PSTN Services The ISDN/PSTN Network Service is used to define the properties of the ISDN/PSTN switch and the ISDN lines running from the ISDN/PSTN switch to the ISDN card installed in the RMX.

  • Page 37: Unpacking The Rmx

    The RMX 4000 is shipped in a packing case with Stratocell® packaging, and the top cover must be unlocked and lifted. Open the top cover of the packing case. Polycom RMX 1500/2000/4000 Getting Started Guide...
  • Page 38 Chapter 2-First Time Installation and Configuration Two boxes are placed on the top Stratocell®, labelled: — Installation Accessories. This kit contains the power cables and a — Rack Installation Accessories. This kit contains the accessories for Table 2-2 Item ID MEC2474A-L0 MEC2475A-L0 Make sure that boxes contain all the required parts.
  • Page 39 Two people are required to lift the MCU out of the box and when installing it in a rack. Write down the RMX’s serial number that is on a sticker on the back of the unit. It will be needed for product registration later in the process. Polycom RMX 1500/2000/4000 Getting Started Guide...

  • Page 40: Modifying The Factory Default Management Network Settings On The Usb Key

    Chapter 2-First Time Installation and Configuration Modifying the Factory Default Management Network Settings on the USB Key The USB key contains a text file, lan.cfg, which holds the factory default IP address parameters. These parameters must be modified to your local network settings using the LAN Configuration Utility, also on the USB key.

  • Page 41: Hardware Installation And Setup

    Requirements” on page 1-3. Installing the RMX 1500 For detailed instructions, precautions and requirements for installing the RMX 1500 refer to the Polycom RMX 1500 Hardware Guide. The following procedures have to be performed to install the RMX 1500 in your site: •...

  • Page 42: Mounting The Rmx 1500 In A Rack

    Chapter 2-First Time Installation and Configuration Mounting the RMX 1500 in a Rack There are two methods for installing the RMX in a 19” rack: • Using rack brackets on the RMX 1500– Install rack brackets, supplied by the rack manufacturer, in the rack. Mount the RMX 1500 on top of the rack brackets.

  • Page 43: Connecting Cables On The Rmx 1500

    Cables The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps covering those ports should not be removed. Polycom RMX 1500/2000/4000 Getting Started Guide LAN 2; media, MNG; signaling, MNGB; management & Shelf 2-11...

  • Page 44: Installing The Rmx 2000

    Chapter 2-First Time Installation and Configuration Installing the RMX 2000 For detailed instructions, precautions and requirements for installing the RMX 2000 refer to the Polycom RMX 2000 Hardware Guide. • The following procedures have to be performed to install the RMX 2000 in your site: •...

  • Page 45: Connecting Cables On The Rmx 2000

    LAN cable to LAN 2 Port • E1/T1 Cables to PRI Ports E1/T1 PRI Connection LAN 2 Connection To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended. Polycom RMX 1500/2000/4000 Getting Started Guide Power Cable 2-13...

  • Page 46: Installing The Rmx 4000

    • Using rack brackets on the RMX 4000 — Install chassis runners supplied by Polycom, in the rack. — Mount the RMX 4000 on top of the rack brackets. — Fasten the RMX to the rack with screws through the eight holes •...

  • Page 47: Connecting The Rmx 4000 To The Power Sources

    Two types of circuit breakers can be installed on the DC Power Rail Module (PRM). For more information, see the RMX 4000 Hardware Guide. Ensure that the cables from the Main that supplies electricity to the DC power units are OFF or disconnected. Polycom RMX 1500/2000/4000 Getting Started Guide Power Cables 2-15...
  • Page 48 Chapter 2-First Time Installation and Configuration Remove the transparent plastic caps on the terminal block. Using the two wires of an 10 AWG cable running from the DC power distribution unit, connect the black wire into the -48VDC terminal block and the red wire to the RTN terminal block. •...
  • Page 49 Replace the transparent plastic caps on the terminal block. Turn ON the Main that supplies power to the RMX. Turn ON the circuit breaker on each of the DC Power Rail Modules. Polycom RMX 1500/2000/4000 Getting Started Guide 2-17...

  • Page 50: Connecting Cables On The Rmx 4000

    Chapter 2-First Time Installation and Configuration Connecting Cables on the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000: — Connect the Management Network cable to LAN 2. — Connect the Signalling cable to LAN 3. —...

  • Page 51: First Entry Power-Up And Configuration

    To power-up for the first time using the USB key: Insert the USB key containing the modified IP addresses in USB port on the RMX 1500 front panel and RMX 2000/4000 back panel. Polycom RMX 1500/2000/4000 Getting Started Guide 2-19...

  • Page 52: Procedure 2: Product Registration

    During first-time power-up, the Product Activation dialog box is displayed, requesting you to enter an Activation Key. Obtaining the Activation Key Access the Service & Support page of the Polycom website at: http://support.polycom.com Login with your Email Address and Password or register as a new user.

  • Page 53: Procedure 3: Connection To Mcu

    The RMX Web Client Login screen is displayed. In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The RMX Web Client opens and the Product Activation dialog box appears with the serial number filled in: In the Activation Key field, enter or paste the Product Activation Key obtained earlier.

  • Page 54: Procedure 4: Modifying The Default Ip Service And Isdn/Pstn Network Service Settings

    Chapter 2-First Time Installation and Configuration Procedure 4: Modifying the Default IP Service and ISDN/ PSTN Network Service Settings The Fast Configuration Wizard assists in configuring the Signaling Network Service. It starts automatically if no Signaling Network Service is defined. This happens during First Time Power-up, before the service has been defined or if the Signaling Service has been deleted, followed by an RMX restart.

  • Page 55: Fast Configuration Wizard

    Polycom RMX 1500/2000/4000 Getting Started Guide Fast Configuration Wizard Enter the required IP information in the dialog box. RMX 1500 RMX 2000 RMX 4000 2-23...
  • Page 56 Dial out calls from the RMX are initiated from this address. This address is used to register the RMX with a Gatekeeper or a SIP Proxy server. Enter the IP address(es) of the media card (s) (MPM/MPM+/MPMx 1 and MPM/MPM+/MPMx 2-4 (if installed)) as provided by the network administrator.
  • Page 57 Enter the required Routers information in the dialog box. Table 2-4 Fast Configuration Wizard – Routers Field Description Default Router Enter the IP address of the default router. IP Address Click Next. Polycom RMX 1500/2000/4000 Getting Started Guide 2-25...

  • Page 58: Field Description

    Specify is selected. Select this option to automatically register the MCU Signaling Host and Shelf Management with the DNS server. Enter the name of the domain where the MCU is installed. The static IP address of the primary DNS server.
  • Page 59 Click Next. Select the IP Network Type: H.323, SIP or H.323 & SIP. Click Next. If you selected SIP only, go to Step 13. 10 Enter the required Gatekeeper information in the dialog box. Polycom RMX 1500/2000/4000 Getting Started Guide 2-27...
  • Page 60 When Off is selected, all gatekeeper options are disabled. Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address. Enter the string with which the MCU registers itself with the gatekeeper. The gatekeeper uses this string to identify the MCU when forwarding calls to it.
  • Page 61 13 Enter the required SIP Server information in the dialog box. Table 2-7 Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • • SIP Server IP Enter either the IP address of the preferred SIP Address server or its host name (if a DNS server is used).
  • Page 62 Enter the required Security information in the dialog box. Table 2-8 Field Authentication User Name Authentication Password 15 Click Next. 2-30 Fast Configuration Wizard – SIP Server (Continued) Description The following protocols are supported: • TLS 1.0 • SSL 2.0 • SSL 3.0.
  • Page 63 A new ISDN/PSTN Network Service can be defined even if no RTM ISDN card is installed in the system but only via the ISDN/PSTN Network Service ->Add New Service dialog box. The Fast Configuration Wizard’s ISDN/PSTN configuration sequence begins with the ISDN/PSTN dialog box: Polycom RMX 1500/2000/4000 Getting Started Guide 2-31...
  • Page 64 Chapter 2-First Time Installation and Configuration 17 Define the following parameters: Table 2-9 Field Network Service Name Span Type Service Type 18 Click Next. 2-32 Fast Configuration Wizard – ISDN Service Settings Description Specify the service provider’s (carrier) name or any other name you choose, using up to 20 characters.
  • Page 65 PRI line. If you want the network to interpret the dialing digits for routing the call, select Unknown. Default: Unknown Note: For E1 spans, this parameter is set by the system. Polycom RMX 1500/2000/4000 Getting Started Guide 2-33...
  • Page 66 Chapter 2-First Time Installation and Configuration Table 2-10 Field Num Plan Net Specific Dial-out Prefix 20 Click Next. The Span Definition dialog box opens. 2-34 Fast Configuration Wizard – PRI Settings (Continued) Description Select the type of signaling (Number Plan) from the list according to information given by the service provider.
  • Page 67 Select the brand and revision level of switch equipment installed in the service provider’s central office. • • 22 Click Next. Polycom RMX 1500/2000/4000 Getting Started Guide For T1 spans, default is SFSF. For E1 spans, default is FEBE. User side (default) Network side Symmetric side For T1 spans, default is B8ZS.
  • Page 68 Chapter 2-First Time Installation and Configuration The Phones dialog box opens. 23 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 24 Define the following parameters: Table 2-12 Field First Number Last Number • A range must include at least two dial-in numbers. •...
  • Page 69 29 Click OK to continue the configuration. The Spans dialog box opens displaying the following read-only fields: — ID – the connector on the RTM ISDN card (PRI1 to PRI12). Polycom RMX 1500/2000/4000 Getting Started Guide Attached Spans Spans...
  • Page 70 Chapter 2-First Time Installation and Configuration — Slot – the MPM/MPM+/MPMx card that the RTM ISDN / On the RMX 1500, the Slot field does not appear. — Service – the ISDN/PSTN Network Service to which the span is — Clock Source – indicates if ISDN signaling synchronization is —...
  • Page 71 Range: 2-16 (Default: 8) MCU Display The MCU name is displayed on the endpoint’s screen. Name Default name: Polycom RMX 1500/2000/4000 Polycom RMX 1500/2000/4000 Getting Started Guide Description / Default Note: Selecting 2 digits limits the number of simultaneous ongoing conferences to 99.
  • Page 72 Chapter 2-First Time Installation and Configuration Table 2-13 Field Terminate Conference when Chairperson Exits Auto Extend Conferences These flags can be modified later, if required, by selecting the System Configuration option from the Setup menu. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”System Configuration” on page 18-5.

  • Page 73: User Definition

    On first entry, the default Username and Password are both POLYCOM. In the RMX Web Client’s Main Screen an MCU State indicator displays a progress indicator until the system start-up is complete. 39 Create a new User with Administrator permissions and delete the default User (POLYCOM).

  • Page 74: Rmx's Default Conferencing Settings

    Chapter 2-First Time Installation and Configuration Click the check boxes of the languages to appear in the Login screen of the RMX Web Client. For more information see the RMX 1500/2000/ 4000 Administrator’s Guide ”Multilingual Setting” on page 18-88. If the selected language is not supported by the browser or the workstation’s Operating System, the RMX Web Client is displayed in English.
  • Page 75 Factory Video Profile contains the video conference parameters with a bit rate of 384Kbps, Auto Layout and Polycom Skin. The Profile uses an IVR Service called Conference IVR Service. Conference IVR Name:...
  • Page 76 Chapter 2-First Time Installation and Configuration Table 2-14 Entity Entry Queue Entry Queue IVR Service 2-44 Conferencing Entities (Continued) Description Name DefaultEQ Using an Entry Queue enables one dial-in number to be used for all conferences. In the Entry Queue, participants are prompted for information to enable routing to their destination conferences.

  • Page 77: Customizing The Rmx's Default Conferencing Settings

    You can create your own Address Book containing a list of participants to be dialed by the MCU. Once defined, these participants can be added to ongoing conferences saving the need to define them again. Polycom RMX 1500/2000/4000 Getting Started Guide 2-45...
  • Page 78 Chapter 2-First Time Installation and Configuration For more information, see the RMX 1500/2000/4000 Administrator’s Guide, ”Address Book” on page 5-1. • You can schedule conferences to start in the future. 2-46...

  • Page 79: Basic Operation

    Basic Operation The most common operations performed via the RMX Web Client are: • Starting, monitoring and managing conferences • Monitoring and managing participants and endpoints as individuals or groups. — Participant – A person using an endpoint to connect to a —...
  • Page 80 The Login screen is displayed. Enter your Username and Password and click the Login button. On first entry, the default Username and Password are both POLYCOM. The RMX 2000 Web Client main screen is displayed. The Login screen contains a link to the RMX Manager installer.

  • Page 81: Rmx 2000 Web Client Screen Components

    "Users, Connections and Notes” on page 12-1. The Administrator’s view is shown below: Conferences List List Management Address Book Conference Templates Status The main screen can be customized. For more information, see "Customizing the Main Screen” on page 3-11. Polycom RMX 1500/2000/4000 Getting Started Guide...

  • Page 82: Viewing And System Functionality Permissions

    Chapter 3-Basic Operation Viewing and System Functionality Permissions The RMX 2000 Web Client user’s viewing and system functionality depend on the authorization level assigned to each user as summarized in Table 3-1: Table 3-1 Conference List List Pane Address Book Conference Templates Status Bar RMX Management...

  • Page 83: Conferences List

    For more information see “Using the Chairperson Password for Filtering” on page 3-49. • A Chairperson Password column is included in the conference data. Chairperson Password Field Polycom RMX 1500/2000/4000 Getting Started Guide Start/Resume/Pause Recording Stop Recording toggles with the Start/Resume button. Toolbar...

  • Page 84: List Pane

    Chapter 3-Basic Operation List Pane The List pane displays details of the item selected in the Conferences pane or RMX Management pane. The title of the pane changes according to the selected item. When selecting an ongoing conference in the Conferences pane, it displays the list and parameters of the connected participants.

  • Page 85: System Alerts

    The Port Usage gauges indicate: • The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration.   • The number of Video and Voice ports in use. Polycom RMX 1500/2000/4000 Getting Started Guide...

  • Page 86: Mcu State

    Chapter 3-Basic Operation • The High Port Usage threshold. Total Allocated Video Ports (CIF resolution) In System Video Ports In Use Video Port Usage Indicator Total Allocated Audio Ports In System Audio Ports In Use Audio Port Usage Indicator Audio and Video High Port Usage Threshold The High Port Usage threshold represents a percentage of the total number of video or voice ports available.

  • Page 87: Address Book

    Type – whether an individual Participant or a Group of participants • Name – of the participant or group • Dialing Direction – Dial-in or Dial-out • IP Address/Phone – of the participant Polycom RMX 1500/2000/4000 Getting Started Guide • New Group • Delete Group • Export Address Book...

  • Page 88: Displaying And Hiding The Address Book

    Chapter 3-Basic Operation Displaying and Hiding the Address Book The first time you access the RMX Web Client, the Address Book pane is displayed. You can hide it by clicking the anchor pin ( ) button. The Address Book pane closes and a tab appears at the right edge of the screen.

  • Page 89: Customizing The Main Screen

    In the column header row, place the pointer on the vertical field- separator bar of the column. When the pointer becomes a to the required column size and release the mouse button. Polycom RMX 1500/2000/4000 Getting Started Guide Start Template Schedule Template Number of Saved Conference Templates...

  • Page 90: Customizing The Rmx Management Pane

    Chapter 3-Basic Operation To sort the data by any field (column heading): In the Conference list or List view pane, click on the column heading of the field to be used for sorting. list is sorted by this field, as well as the sort order. Click on the column heading to toggle the column’s sort order.
  • Page 91 An indicator line ( of the icon. Release the mouse button when the icon is in the desired position. List View Polycom RMX 1500/2000/4000 Getting Started Guide ) appears indicating the new position The new position of the Networks icon List View...
  • Page 92 Chapter 3-Basic Operation The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the 3-14 buttons.

  • Page 93: Starting A Conference

    For more information, see "Starting an Ongoing Conference From a Template” on page 3-29. • Clicking on the link included in a Microsoft Outlook Polycom Meeting Invitation or by manually dialing the numbers displayed in the invitation using the endpoint's numeric input device.

  • Page 94: Starting A Conference From The Conferences Pane

    Chapter 3-Basic Operation Starting a Conference from the Conferences Pane To start a conference from the Conference pane: In the Conferences pane, click the New Conference ( ) button. The New Conference – General dialog box opens. The system displays the conference’s default Name, Duration and the default Profile, which contains the conference parameters and media settings.

  • Page 95: General Tab

    RMX 1500/2000/4000 Administrator’s Guide "Permanent Conference” on page 2-76. Note: This field is displayed in all tabs. Polycom RMX 1500/2000/4000 Getting Started Guide English text uses ASCII encoding and can contain the most characters (length varies according to the field).
  • Page 96 Routing Name is the name with which ongoing conferences, Meeting Rooms, Entry Queues and SIP Factories register with various devices on the network such as gatekeepers and SIP server. This name must defined using ASCII characters. Comma, colon and semicolon characters cannot be used in the Routing Name.
  • Page 97 • MPM+ Mode: 160 participants. • MPMx Mode: 180 participants (Double card) • MPMx Mode: 90 participants (Single card) Polycom RMX 1500/2000/4000 Getting Started Guide These fields are numeric and have a default length of 4 characters. The administrator can...
  • Page 98 Chapter 3-Basic Operation Table 3-2 Field Reserve Resources for Audio Participants Maximum Number of Participants Enable ISDN/ PSTN Dial-in ISDN/PSTN Network Service Dial-in Number (1) 3-20 New Conference – General Options (Continued) Description Enter the number of audio participants for which the system must reserve resources.

  • Page 99: Participants Tab

    Dial Out Manually option is selected. Click the Participants tab. The Participants tab opens. Participants List When defining a new conference, the Participants List is empty. Polycom RMX 1500/2000/4000 Getting Started Guide 3-21...
  • Page 100 • For dial-out connection, displays the IP address or phone number of the endpoint called by the Polycom RMX 1500/2000/4000. • For dial-in connection, displays the participant’s IP address or phone number used to identify and route the participant to the appropriate conference.
  • Page 101 Address Book to the Participants list. — Dial-in participants can connect to the conference after it was started (without using the New Conference - Participants dialog box). Polycom RMX 1500/2000/4000 Getting Started Guide 3-23...
  • Page 102 Chapter 3-Basic Operation — Once the conference has started, participants can be added to a To add participants from the Address Book: In the Participants List, click the Add from Address Book button to open the Participants Address Book. In the Participants Address Book, select the participants that you want to add to the conference and click the Add button.

  • Page 103: Information Tab

    CDR. This procedure is optional. The information entered into these fields does not affect the conference. To add information to the conference: 10 Click the Information tab. The Information tab opens. Polycom RMX 1500/2000/4000 Getting Started Guide 3-25...
  • Page 104 Chapter 3-Basic Operation 11 Enter the following information: Table 3-4 Field Info1, 2, 3 Billing 12 Click OK. An entry for the new conference appears in the Conferences pane. If no participants were defined for the conference or as long as no participants are connected, the indication Empty and a warning icon ( ) appear in the Status column in the Conferences pane.

  • Page 105: Starting A Reservation

    Starting a Reservation To start a conference from the Reservation Calendar: In the RMX Management pane, click the Reservations entry ( The Reservation Calendar is displayed. Click the New Reservation ( Polycom RMX 1500/2000/4000 Getting Started Guide ) button. 3-27...
  • Page 106 Chapter 3-Basic Operation The New Reservation – General tab dialog box opens. Optional. Select the Enable ISDN/PSTN Dial-in check box if you want ISDN and PSTN participants to be able to connect directly to the conference. If Enable ISDN/PSTN Dial-in option is selected, either enter a dial-in number, or leave the Dial-in Number field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service.

  • Page 107: Starting An Ongoing Conference From A Template

    “ISDN dial-in number is already assigned to another conferencing entity” and the conference cannot start. The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Name. Polycom RMX 1500/2000/4000 Getting Started Guide button. 3-29...
  • Page 108 Chapter 3-Basic Operation Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exist in the system, the conference will not be started.

  • Page 109: Starting A Video Meeting From A Microsoft Outlook Polycom Meeting Invitation

    Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meeting invitation sent by Outlook to each meeting attendee. The following example shows a Polycom Conference invitation as received by Outlook running on a workstation.

  • Page 110: Connecting To A Conference

    Chapter 3-Basic Operation Connecting to a Conference Direct Dial-in Direct dial-in connection to conferences and Meeting Rooms is available to all endpoints. Participants must be provided with a dialing string which can vary according to the network type, conference password and chairperson password.

  • Page 111: H.323 Participants

    Room/Reservation/Conference Template, including the country and area code (if needed). They are routed to their conference according to the dial-in number. Example: Assigned dial-in number The participant dials Polycom RMX 1500/2000/4000 Getting Started Guide 1001 Maple_Room 925Maple_room 172.22.30.40 1001 1001 @polycom.com...

  • Page 112: Connecting To A Polycom Conference From An Outlook Meeting Invitation

    Meeting Invitation Attendees that have received a Meeting Invitation via Outlook using the Polycom Conferencing Add-in for Microsoft Outlook, connect by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint's numeric input device.

  • Page 113: Entry Queue Access

    Dialing is executed in the same way as for conferences, where the Entry Queue ID/Name replaces the Conference ID/Name. H.323 participants dial Example: Prefix in gatekeeper Entry Queue ID  The participant dials Polycom RMX 1500/2000/4000 Getting Started Guide Dial-in Connection via Entry Queue [Gatekeeper Prefix][Entry Queue ID/Name] 1000 9251000 3-35...

  • Page 114: Sip Participants

    H.323 participants dial  SIP Participants Using an Entry Queue minimizes the number of conferences that require registration with the SIP server and enables using one URI address for all dial-in connections, using the format: <Entry Queue routing name>@<domain name> Example:...

  • Page 115: Dial-Out Participants

    All connected participants are kept informed about the current conference status including names of connected participants, participant count, participant type (video/audio) etc. Polycom RMX 1500/2000/4000 Getting Started Guide 1000 4631000 4631000...
  • Page 116 Chapter 3-Basic Operation During the Gathering Phase, the audio of all participants can be heard, and the video of active speakers is displayed in the video windows as they begin talking. Textual Information Recording Connected Indicator Participants (If enabled) Conference Information 3-38 Live Video From Connected Participants...

  • Page 117: Gathering Phase Guidelines

    Static text in the Gathering Phase slide such as the field headings: Organizer, Duration, Video/Audio Participants, Access Number, IP are always displayed in the language as configured in the Polycom Virtual Meeting Rooms Add-in for Microsoft Outlook. The following languages...
  • Page 118 Chapter 3-Basic Operation the Gathering slide is displayed in a smaller video window in the layout. For more information see, the RMX 1500/2000/4000 Administrator’s Guide, "Gathering Phase” on page 2-36. 3-40 Content Gathering Slide...

  • Page 119: Text Indication In The Video Layout

    The system displays the name that is defined at the endpoint. • If the endpoint does not send its name: — For a defined H.323 or SIP participant: — For an undefined H.323 participant: Polycom RMX 1500/2000/4000 Getting Started Guide Saturn Room Tarney Adam Orion Room •...
  • Page 120 Participant Properties. 3-42 • Display the SIP DisplayName field. Display the SIP Address (SIP application server). Display the SIP ContactDisplay field. Display nothing if all the fields are empty. • The system displays the name from the participant definition.
  • Page 121 The Participant Properties – Media Sources dialog box opens: Enter the new Display Name in the Name field. Click OK. Polycom RMX 1500/2000/4000 Getting Started Guide 3-43...

  • Page 122: Text Indication

    Chapter 3-Basic Operation Text Indication The Text Indication appears in the window of the current speaker in the participant’s layout in addition to the endpoint name. It displays the conference Secure mode (on or off), total number of connected participants, number of video participants and number of audio participants.

  • Page 123: Transparent Endpoint Names

    Polycom RMX 1500/2000/4000 Getting Started Guide This setting is recommended for MCUs running Telepresence conferences. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, “System Configuration” on page 18-5. Transparent Endpoint Names Endpoint name backgrounds are 50% transparent, and while maintaining contrast, do not completely obscure the overlaid video.

  • Page 124: Message Overlay

    Chapter 3-Basic Operation Message Overlay Message Overlay allows messages to be sent to all participants in an ongoing conference. A maximum of 24 Unicode characters can be sent as a Message Overlay. The message can be set to be displayed at various positions on the screen in different colors, static or scrolling.

  • Page 125: Monitoring Ongoing Conferences

    All monitoring and operations procedures performed during ongoing conferences can be performed by either of two methods: • Using the buttons in the toolbars. Polycom RMX 1500/2000/4000 Getting Started Guide Toolbar Buttons Tooltip appears when cursor is positioned over button 3-47...

  • Page 126: Multi Selection

    Chapter 3-Basic Operation • Right-clicking anywhere in the Conferences or Participants pane and selecting an operation from the menu. Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple participants in multiple conferences. The selected conferences are displayed as sub-lists in the Participants list pane.

  • Page 127: Using The Chairperson Password For Filtering

    The Conference List pane displays information about ongoing conferences. One or more of the status indicators listed in Table 3-5 may appear in the Status column. Polycom RMX 1500/2000/4000 Getting Started Guide Chairperson Password Field Refresh Button Chairperson Password Column...
  • Page 128 Chapter 3-Basic Operation No status indicator display in the Status column means that the conference is running without problems. One or more of the status indicators listed in Table 3-5 may appear in the Status column. Table 3-5 Field Name 3-50 Conferences –...
  • Page 129 End Time The time the conference is expected to end. Dial in Number(1) The Conference dial in number for ISDN/PSTN participants. Additional information about the conference can be viewed when accessing the conference properties. Polycom RMX 1500/2000/4000 Getting Started Guide 3-51...

  • Page 130: Roll Call/Audible Tones During An Ongoing Conference

    Chapter 3-Basic Operation To monitor a conference: In the Conference List pane, double click the name of the conference  you wish to monitor, or right-click the conference and then click Conference Properties. The Conference Properties - General dialog box opens. You can view all the conference’s properties but those that appear with a gray background cannot be modified.

  • Page 131: Audio Only Message

    Conferences or Participants panes. A special icon is used to indicate that the conference is in Secure mode. Polycom RMX 1500/2000/4000 Getting Started Guide 18-5 and "Defining a New Conference IVR 3-53...

  • Page 132: Monitoring Ongoing Gateway Sessions

    Chapter 3-Basic Operation Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane and are monitored in the same way as the conferences. For more details, see the RMX 1500/2000/4000 Administrator’s Guide, "Conference Level Monitoring”...
  • Page 133 (operator’s) assistance. Awaiting Conference Assistance – The participant has requested the operator’s assistance for the conference. This usually means that the user (operator) has been requested to join the conference. Polycom RMX 1500/2000/4000 Getting Started Guide 3-55...
  • Page 134 Chapter 3-Basic Operation Table 3-6 Column Role IP Address/ Phone Alias Name/ SIP Address Network Dialing Direction 3-56 Participant Monitoring – Indicators and Properties (Continued) Icon/Description Displays the participant’s role or function in the conference: Chairperson – The participant is defined as the conference chairperson.
  • Page 135 Participant is the holder of the FECC token and has Far End Camera Control capabilities. The FECC token can be allocated to only one participant at a time and remains un-allocated if no participant requests it. Polycom RMX 1500/2000/4000 Getting Started Guide 3-57...

  • Page 136: Video Preview

    Chapter 3-Basic Operation Table 3-6 Column Content Token For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 10-15. Video Preview Video Preview enables the RMX users to monitor the quality of the video sent and received by the participant and identify possible quality degradation.
  • Page 137 The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. For more information, including workstation minimum requirements, see the RMX 1500/2000/4000 Administrator’s Guide. Polycom RMX 1500/2000/4000 Getting Started Guide 3-59...

  • Page 138: Operations Performed During On Going Conferences

    Chapter 3-Basic Operation Operations Performed During On Going Conferences Conference Level operations Changing the Duration of a Conference The duration of each conference is set when the new conference is created. The default duration of a conference is 1 hour. All conferences running on the RMX are automatically extended as long as there are participants connected to the conference.

  • Page 139: Adding Participants From The Address Book

    Select, drag and drop the participant that you wish to add to the conference directly from the Participant Address Book into the Participant List. Standard Windows multiple selection techniques can be used in this procedure. Polycom RMX 1500/2000/4000 Getting Started Guide 3-61...

  • Page 140: Moving Participants

    Chapter 3-Basic Operation Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference. • Move participant from one ongoing conference to another A move can be performed using the following methods: •...
  • Page 141 Conferences list. In the Participants list, drag the icon of the participant to the Conferences List pane and drop it on the Operator Conference icon or another ongoing conference. Polycom RMX 1500/2000/4000 Getting Started Guide 3-63...

  • Page 142: Saving An Ongoing Conference As A Template

    Chapter 3-Basic Operation Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: In the Conferences List, select the conference you want to save as a Template.

  • Page 143: Paste Conference

    Paste Conference. If you are using the RMX Manager and you want to paste the conference to a different RMX: In the MCUs list pane, click the RMX that is to receive the conference. Polycom RMX 1500/2000/4000 Getting Started Guide 3-65...

  • Page 144: Paste Conference As

    Chapter 3-Basic Operation The conference is pasted to the RMX with a Display Name is assigned by the system. Paste Conference As The Paste Conference As command allows the RMX user to create a new conference using the copied conference’s properties as a template. It automatically opens the Conference Properties dialog box allowing the RMX user to modify the General, Participants and Information tabs to create the new conference.

  • Page 145: Changing The Video Layout Of A Conference

    Changing the Video Layout of a Conference While the conference is running, you can change the video layout and select one of 24 video layouts supported by the RMX. Video Layout selection can be done in two levels: Polycom RMX 1500/2000/4000 Getting Started Guide 3-67...
  • Page 146 Chapter 3-Basic Operation • Conference Level – Applies to all conference participants. All participants have the same video layout. • Participant Level – The participant’s video layout is changed. All other conference participants’ video layouts are not affected. The initial video layout is selected for the conference in the Conference Profile.

  • Page 147: Video Forcing

    All other participants see the conference layout. Video Forcing Guidelines: • A participant cannot appear in two or more windows at the same time. Polycom RMX 1500/2000/4000 Getting Started Guide Selected Layout Number of Video Windows...
  • Page 148 Chapter 3-Basic Operation • Participant level video forcing overrides conference level video forcing. • A participant can view him/herself in a layout window, by selecting the Same Layout option. • When different size video windows are used in video layouts such as 1+2, 1+3, 1+4, etc., a participant can only be forced, in Personal Layout, to a video window of the same size as that selected for him/her in Conference Layout.
  • Page 149 In the Conference Properties dialog box, select the Video Settings tab. In the video layout window, in the Participants list, select Auto. Click OK. Switching between participants is renewed and is audio activated. Polycom RMX 1500/2000/4000 Getting Started Guide 3-71...

  • Page 150: Enabling And Disabling Video Clarity

    Chapter 3-Basic Operation Enabling and Disabling Video Clarity™ The user can enable or disable Video Clarity™ during an ongoing conference. To enable or disable Video Clarity: In the Conference List pane, double-click the name of the conference for which you want to enable or disable Video Clarity right-click the conference name and then click Conference Properties.

  • Page 151: Participant Level Operations

    Participant Delete Participant Mute Audio Unmute Audio Polycom RMX 1500/2000/4000 Getting Started Guide Participant Level Operations Button Description Define a new participant.For more information about the New Participant dialog box tab, see Table 3-3 on page 3-22. Open the Address Book to select the participant for the conference.
  • Page 152 Chapter 3-Basic Operation Table 3-7 Menu Option Suspend Video Resume Video Block Audio Unblock Audio Participant to Address Book Move to Con- ference View Participant Sent Video View Participant Sent Video 3-74 Participant Level Operations (Continued) Button Description Suspend the video transmission from the participant to the conference.
  • Page 153 RMX 1500/2000/4000 Token Administrator’s Guide, "Content Broadcast Control” Owner on page 2-42. Connect to Connect directly to the internal website of the Website participant’s endpoint to perform administrative, configuration and troubleshooting activities. Polycom RMX 1500/2000/4000 Getting Started Guide 3-75...

  • Page 154: Copy Cut And Paste Participant

    Chapter 3-Basic Operation Table 3-7 Menu Option (Auto Gain Control) Participant Properties Copy Cut and Paste Participant The RMX user can Copy, Cut and Paste participants between differ rent conferences running on the RMX, including his/her current conference. These functions, when used via the RMX Manager, with its ability to manage multiple RMXs, participants, allows the RMX user to Copy, Cut and Paste participants between conferences running on different RMXs.

  • Page 155: Cut Participant

    The participant is deleted from his/her current conference. To cut a participant: In the Participants List pane, right-click the participant you want to cut. In the drop-down menu select Cut Participant. Polycom RMX 1500/2000/4000 Getting Started Guide 3-77...

  • Page 156: Paste Participant

    Chapter 3-Basic Operation Paste Participant The Paste command connects the copied or cut participant to the selected conference. If the participant was copied, he/she should be deleted from the conference he/she was copied from, unless it is required that the participant is connected to two (or more) conferences.
  • Page 157 In the MCUs list pane, click the RMX that is hosting the conference that is to receive the participant. In the Conferences list pane, click the conference you want to paste the copied/cut participant into. Polycom RMX 1500/2000/4000 Getting Started Guide 3-79...
  • Page 158 Chapter 3-Basic Operation The Address Book - Participant Properties dialog box is displayed. Modify the participant information as required. For more information see the RMX 1500/2000/4000 Administrator’s Guid"Modifying Participants in the Address Book” on page 5-14. Optional. If not already in the Address Book, the copied/cut participant can be added to the Address Book.

  • Page 159: Personal Layout Control With The Rmx Web Client

    Repeat step 5 to force participants to other windows. Click OK. Polycom RMX 1500/2000/4000 Getting Started Guide Video Video Windows Representation...

  • Page 160: Personal Layout Selection With Click&View

    To change Personal Layout with Click&View: Enable Click&View – on the endpoint’s keypad, enter The Click&View application is displayed on the screen. When using a Polycom VSX endpoint, an additional enable the remote DTMF keypad. The full Click&View entry sequence is: 3-82...
  • Page 161 Polycom RMX 1500/2000/4000 Getting Started Guide The Personal Layout keypad options menu is displayed on the video screen. On the endpoint’s remote keypad, press the number corresponding to the number of video squares you wish to select. For example, if you want a four-square video layout, press...

  • Page 162: Conference Control Using Dtmf Codes

    Chapter 3-Basic Operation The following table summarizes the Video Layout options available via Click&View . Table 3-8 DTMF Code Conference Control Using DTMF Codes Participants and chairpersons can manage their connection to ongoing conferences from their endpoints, using touch-tone signals (DTMF codes) from their endpoints.
  • Page 163 Mute All Except Me Cancel Mute All Except Me Mute My Line Unmute My Line Secure Conference Unsecure Conference Increase Listening Volume Decrease Listening Volume Polycom RMX 1500/2000/4000 Getting Started Guide DTMF String Permission Chairperson Chairperson Chairperson Chairperson Chairperson Chairperson...

  • Page 164: Requesting Help

    Chapter 3-Basic Operation Table 3-9 Operation Change Password Change To Chairperson Play Help Menu Mute Incoming Participants Unmute Incoming Participants Terminate Conference Show Participants Increase Broadcast Volume Decrease Broadcast Volume Override Mute All Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device.

  • Page 165: Personal Conference Manager (Pcm)

    The following conference operations can be performed: • Initiate Polycom’s Click&View™ application to change the local screen layout. • Invite a participant to connect to the conference. •...
  • Page 166 Chapter 3-Basic Operation • FECC is available to all IP participants in the conference with the exception of the chairperson that has an active PCM session. • If enabled, Message Overlay is not displayed while PCM is active. • Normal conference video is resumed after 4 seconds of inactivity within the PCM menu.
  • Page 167 Polycom RMX 1500/2000/4000 Getting Started Guide The default value of the Permission field is Everyone. It can be modified to Chairperson. Everyone /Chairperson Default DTMF Code ‘##” 3-89...

  • Page 168: Pcm Interface

    Chapter 3-Basic Operation PCM Interface Initiating PCM For IP endpoints: PCM is activated by pressing the Far key ( followed by any of the Arrow Keys on the Remote Control Device. For ISDN/PSTN endpoints: PCM is activated by pressing ## on the Remote Control Device.

  • Page 169: Remote Control Device Keys

    The PCM Menu is navigated using the Remote Device’s Arrow Zoom Keys which are defined as follows: Arrow Keys They are defined as follows: Table 3-10 Arrow Key Left Polycom RMX 1500/2000/4000 Getting Started Guide Remote Device Far Key Zoom Keys Numeric Keys PCM - Menu Navigation Description •...
  • Page 170 Chapter 3-Basic Operation Table 3-10 Arrow Key Right Down Zoom in (+) Zoom out (-) DTMF Codes - Numeric Keys Before using the shortcut number keys 0-9, enable the DTMF function of the endpoint according to that endpoint’s configurations. 3-92 PCM - Menu Navigation Description •...
  • Page 171 Initiate PCM session on ISDN/PSTN endpoint (1 is the default for the Start PCM DTMF Code). • Initiate DTMF mode (with Polycom endpoints) - during a conference or when the PCM menu is displayed. • Enter a period “.” - while entering an IP address.

  • Page 172: Pcm Main Menu - Level 1

    Chapter 3-Basic Operation PCM Main Menu - Level 1 Click&View With the Click&View application, participants can change their Layouts using the Arrow Keys or DTMF codes entered using the Numeric Keys of their endpoints. For a full description of Click&View see "Personal Layout Selection with Click&View”...
  • Page 173 Press # or the Zoom In key to initiate the call. Optional. To display all participants: Use the Down arrow and the to select the ALL button. Use the Zoom In key to display the global directory. Polycom RMX 1500/2000/4000 Getting Started Guide Alphabetic Groupings 3-95...

  • Page 174: Participants Mute/Status

    Chapter 3-Basic Operation Participants Mute/Status This function is not available to chairpersons using PCM with ISDN endpoints. The chairperson can view and control the audio and video status of each participant's endpoint. The chairperson can: • View the audio and video status of participants. •...
  • Page 175 Video output from the endpoint is suspended. Other conference participants cannot see video from this endpoint. The endpoint is neither muted nor blocked. The endpoint is both muted and blocked. Polycom RMX 1500/2000/4000 Getting Started Guide Description 3-97...

  • Page 176: Camera Control

    Chapter 3-Basic Operation Camera Control This function is not available to chairpersons using PCM with ISDN endpoints. The endpoint to be controlled must support Far End Camera Control (FECC). Using the arrow keys of the remote control device, the chairperson can control the direction, zoom and focus of a remote endpoint’s camera.

  • Page 177: Video Force

    Use the Up/Down arrow keys to select Video Force in the Main Menu and then press the Right arrow or # key to confirm your selection. Press the 5 key on the Remote Device. Polycom RMX 1500/2000/4000 Getting Started Guide ) is displayed Selected Cell for...

  • Page 178: Recording

    Chapter 3-Basic Operation The Video Force sub menu is displayed. Use the Up/Down/Left/Right arrow keys to select the window of the video layout that you want the specific participant to be displayed in. Press the Zoom In key to cycle the display of all participants in the selected video window until the participant you want to be displayed appears.
  • Page 179 While recording is paused, use the Up/Down arrow keys to select Resume and then press the Right arrow or # key to confirm your selection. Press the 2 key on the Remote Device. Polycom RMX 1500/2000/4000 Getting Started Guide 3-101...

  • Page 180: Pcm Main Menu - Level 2

    Chapter 3-Basic Operation To stop recording: While recording is in progress, use the Up/Down arrow keys to select  Stop Recording and then press the Right arrow or # key to confirm your selection. Press the 3 key on the Remote Device. PCM Main Menu - Level 2 Drop Participant To disconnect a participant from the conference:...

  • Page 181: Terminate Conference

    Press the 8 key on the Remote Device. The Terminate Conference sub menu is displayed. Press the Right arrow key to confirm termination of the conference. Press the Left arrow key to cancel termination of the conference. Polycom RMX 1500/2000/4000 Getting Started Guide 3-103...
  • Page 182 Chapter 3-Basic Operation 3-104...

  • Page 183: Appendix A - Glossary

    Glossary This appendix lists the terms and abbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX documentation Abbreviation/ Term Bandwidth Bonding Bps, Kbps Appendix A Explanation Auto Gain Control. A mechanism that regulates noise and audio volume by keeping the received signal of all participants balanced.
  • Page 184 Chapter A-Glossary Abbreviation/ Term Carrier CIF, 4CIF, QCIF Codec Conference Explanation Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 channels: two B-channels (each of 64 Kbps) and one D-channel (16 Kbps). A telephone or other company that provides telecommunication transmission services.
  • Page 185 LAN alias addresses of terminals and gateways to IP addresses and provides bandwidth management. H.221 ITU-T standard that defines how to multiplex video, audio, control, and user data into one serial bit stream. Polycom RMX 1500/2000/4000 Getting Started Guide...
  • Page 186 384 Kbps. This standard is not supported by all codecs. A proprietary Polycom Video compression standard. ITU-T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences.
  • Page 187 Consists of 23 B channels of 64 Kbps each and one D channel of 64 Kbps. In Europe, the PRI line provides 30 B channels + one D channel. PSTN Public Switched Telephone Network. Polycom RMX 1500/2000/4000 Getting Started Guide...
  • Page 188 Chapter A-Glossary Abbreviation/ Term QCIF RS-232 Span SRTP T1 Line Whiteboard Explanation Quarter CIF. A video format with image size of 176x144 pixels that transmits 9.115 Mbps at 30 frames per second (a quarter of the capacity of CIF). For more information, see CIF.

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