Client Pc Requirements - Avaya IP Office User Manual

1.2 Client PC Requirements

To login to IP Office Customer Call Reporter you need the following:
Information Details
Computer As per the requirements of the
operating system and the web
browser being used. No specific
software is installed for user web
access to IP Office Customer Call
Reporter.
· 1024 x 768 pixel display.
Web Browser IP Office Customer Call Reporter
was designed and tested with the
listed web browsers. If used with
other any other browser a warning
will be displayed.
Required Agent
Username Your IP Office Customer Call
Reporter username matches your
username on the IP Office phone
system. This may differ from the
name shown on your phone so
consult your supervisor if unsure.
Password You will be requested to enter a
password the first time you login.
If you have an address already
configured in the IP Office
configuration that is shown as the
default.
Users who have already logged in can set a new password using the
All users can request a new password by email using the
an email address known to the IP Office Customer Call Reporter system.
Email Address An address is requested by IP Office
[1]
Customer Call Reporter when you
first log in.
If you already have an address set
in the IP Office configuration, that
will be displayed by default.
1. Email addresses must be unique. IP Office Customer Call Reporter does not support two users having the same
email address.
2. IE7 is supported for only 100 statistics values in any section of a view. That is up to 100 statistic values for queues
and up to 100 statistic values for the agents in the currently selected queue. It is also limited to 1500 calls per
hour.
3. IP Office Customer Call Reporter will display a warning when a user attempts to log in using a non supported
browser. However it does not prevent access.
4. Logging in more than one browser session at the same time on the same PC using the same IP Office Customer
Call Reporter account is not supported. Doing this may lead to incorrect data display. Logging in multiple session
using the same account will consume multiple licenses and is not recommended.
CCR 1.0 User Guide
IP Office
Browser access is tested and supported on the following operating
systems:
· Windows XP Professional SP2.
· Windows Vista Ultimate (32Bit and 64Bit versions).
· Windows Vista Enterprise (32Bit and 64Bit versions).
· Windows Vista Business (32Bit and 64Bit versions).
· Windows Vista Home Premium (32Bit and 64Bit versions).
Browsers
· Google Chrome
· Mozilla Firefox 3.0.
· Windows Safari 3.1.
[3]
· Internet Explorer 8.
· Internet Explorer 7
Supervisor
Created by the administrator
when they create your
supervisor account. If you also
take calls on the phone system
they may configure it to match
your IP Office username.
Set by the administrator when
they create a supervisor
account.
The administrator can
supervisor passwords
required.
You can change it through your
account details
in.
Set by the administrator when
they create your supervisor
account. They can also change
your address.
You can change it through your
account details
in.
Required Browser Features
· JavaScript enabled.
· Pop-ups allowed. Required for
report viewing, graph and
help windows.
· If audio for alarms is enabled,
[2] .
an audio plug-in is required
for user's browsers. Use
either Quick Time (Non IE
browsers) or Windows Media
Player/Center (IE).
Administrator
Created the first time IP Office
Customer Call Reporter is run
after installation.
Created the first time IP Office
Customer Call Reporter is run
after installation.
change You can then change it through
if the system settings
129
logging in as administrator.
after logging
32
Change Password
Forgotten Password
An address is entered during
installation when the
administrator account is first
created. This address can be
changed by after logging in by
going to the
after logging
32
tab.
15-601130 Issue 1k (22 May 2009)
after
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function.
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function if they have
16
System Settings
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