Dial By Name Action; Conferencing Center Action - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Dial by Name Action

This action is supported on Voicemail Pro 1.2.6 or higher. It allows callers to enter, by dialing on a
keypad with ITU standard alphabet markings, the name of the person and/or group they want to contact.
The caller is then played a list of available name matches from which they can select. See Example Dial
by Name Call Flow
Note

For a user to be included in the dial by name list, they must:

Have recorded a mailbox name.

Not be marked as ex-directory.
The action should prompt the caller to dial the name they require and then press #. Callers can also
press *# to exit without making a selection.

If no matches are found, the caller is given the option to retry.

If 10 or less matches are found, the matching mailbox name greetings are played as part of a
selection list, i.e. "Press 1 for ..., press 2 for ..., ...".

If more then 10 matches are found, the caller is prompted to either press # to hear the first 10 or
to dial more characters To reduce the number of matches. If they select to play the list, after each
set of 10 matches they can either make a selection or follow the prompts for other options.
The action has True and False connection results. If the caller does not make a selection, the False
result connection is used. If the caller does make a selection, the selection is stored as the $KEY
variable and the True result connection is used. $KEY should be entered in the mailbox field of the
following action. This method allows a Dial by Name action to be used to set the destination for a
following action such as Get Mail, Leave Mail, Listen, etc.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.
Specific Tab:

Which names will be included in the list?:
Has options for Only users, Only groups or Both users and groups. Users set to ex-directory
through the Manager application are not included.

How will the names be sorted?:
Has options for By last name or By first name.

Conferencing Center Action

This action is used in conjunction with the Avaya IP Office Conferencing Center if installed. It
provides a route for callers to enter the conference ID and their conference PIN code.
The action also provides a number of results which act as failure options if conference access is
unsuccessful. These are Invalid Conference or Password, Conference Not Started, Conference
Finished, Conference Full, and Failure.
Specific Tab

Gather conference and pin information before validation:
If this option is selected, the caller will be asked for the conference ID and then the pin number.
The results are collected and then verified. If either entry is invalid the caller is notified but not
told which entry is incorrect. If this option is not selected then the entries are validated as they are
entered.

Allow the delegate to try and enter the conference ID a total of ? times:
The number of times that a conference ID can be entered is controlled in this section. Up to 10
re-tries can be set. If the ID is entered incorrectly the result Failure is returned.
Page 148
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office