Table of Contents
Advertisement
Page 46 - CCC Licenses
Naming Directory Numbers
Since the Telephone System programming is reflected within the CCC Manager
applications, it is important to name the directory numbers (i.e. Agents, Groups,
Trunks, DDIs, etc).
It is also highly recommended that the directory names be unique to aid identification of
specific directory number within the Standard Reports.
Where directory numbers of a specific type are unnamed, or where more than one
directory number as a specific type has the same name, the Standard Reports will
group data for those directory numbers as a single entity (e.g. all unnamed agents will
be grouped together as a single agent called "No Name", and all DDIs named
"Company DDI" will be grouped together as a single DDI called "Company DDI, etc.).
If the directory numbers have not been named, then the terminology for the directory
numbers implemented in the Contact Center Manager applications is:
•
•
•
•
Note: An AGENT is defined as a person who makes or receives calls and has 'logged
Page 46 - CCC Licenses
IP Office Requirements
Agent – ACD Agent (XXXX*) – XXXX
Group – Agt Group (XXXX) – XXXX
Trunk Grp – Trunk GP (XXXX) – XXXX
Where XXXX is the directory number.
on' to the system, e.g. has a 'forced log on' status on the switch.
IP Office Requirements
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
Advertisement
Table of Contents
