Using Start Points; Start Points - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Using Start Points

Start Points

Voicemail Pro consists of a number of start points. When the Voicemail Server receives a call, it looks for
a matching start point and if it finds one it then provides a series of actions linked to that start point. If no
match is found then it provides standard voicemail functions to the call.
The Navigation pane contains an expandable and collapsible list of start points. These can be start
points for individual users, hunt groups, short codes and defaults start points.

Specific Start Points: This folder contains the start points for users, groups and short codes.

Users:
This folder contains start points set up for individual users.


Groups:
This folder contains start points set up for hunt groups.


Short Codes: This folder contains any start points set up for particular short codes.


Default Start Points:
Rather than set up individual start points for every user and group, you can also program actions
against the default start points. These will then be used for all calls received by the Voicemail
Server that don't match a specific start point. See Default Start Points.

Modules:
Modules are reusable sets of actions. They allow you to create a sequence of actions that you
can then use within any other start point's call flow. Any changes to the module will affect all the
start points using that module. This simplifies the programming of actions if a number of start
points use the same sequence of actions. Using modules also reduces the size of the call flow.
See Voicemail Pro Modules.
Voicemail Pro Installation and Maintenance Guide
IP Office
This is a user who has one or more start points configured. It can be expanded
to show the different start points.

Collect: Used when the user rings voicemail.

Leave: Used for calls to the user that are redirected to voicemail

Callback: Used when voicemail rings a user to inform them of
messages in the user's mailbox, see Callback (Outcalling).
This is a group that has one or more start points configured. It can be
expanded to show the different start points.

Collect: Used when someone accesses the group's mailbox.

Leave: Used when calls to the hunt group are redirected to voicemail.

Queued & Still Queued: Used when calls to the group are queued.
See Voicemail Pro Queuing.
An individual short code on the IP Office. Note that this requires a matching
special Short Code to be set up in Manager, see Short Code Start Points.
15-601063 Issue 15b (31 May 2006)
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