Introduction; About This Guide - Avaya IP Office 3.2 User Manual

Introduction

About this Guide

This guide describes how to receive and make calls using the IP Office Phone Manager application.
IP Office Phone Manager is a single application that can be run in three different versions. The versions
available are controlled by licences entered into the IP Office configuration. The version for each user is
set through the IP Office configuration. For more information on the features that are available in each
version see the Phone Manager Feature Comparison.
The Phone Manager version is shown in the title bar of the program. The version is Phone Manager Lite
unless suitable licences are entered on the telephone system.

Phone Manager Lite
No license required.

Phone Manager Pro
A 'Phone Manager Pro' license key is required for each Phone Manager Pro user. If insufficient
licences are available Phone Manager operates in Lite mode.

Agent Mode
This mode is a selectable option available to a Phone Manager Pro user. In this mode the Phone
Manager user has access to several agent related functions as toolbar icons.

Login Mode (Hot Desking)
This mode is a selectable option available to a Phone Manager Pro user. Starting or stopping
Phone Manager logs the user on or off an extension. The extension is specified when starting
Phone Manager. While logged on, the Phone Manager extension number overrides the physical
extension number.

Phone Manager Pro PC Softphone
Conversations take place through a sound card or USB headset / handset. Both a 'Phone
Manager Pro' and a 'Phone Manager Pro IP Audio Enabled' license key are required for each
user. If insufficient licences are available Phone Manager operates in Lite mode.
Any reference in the guide that indicates a feature is only available for Phone Manager Pro then the
feature is also available for Phone Manager PC Softphone.
Further information about Avaya IP Office is available from www.avaya.com/support and also from
www.avaya.com/ipoffice/knowledgebase.
Phone Manager User Guide
IP Office 3.2 15-600988 Issue 14b (14th June 2006)
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