Call Forking; Initiating Sip Call Forking; Configuring Sip Forking Initiated By Sip Proxy - AudioCodes Mediant 4000 SBC User Manual

User's Manual
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8. In the IP-to-IP Routing table, configure the routing rules:
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29.7

Call Forking

This section describes various Call Forking features supported by the device.

29.7.1 Initiating SIP Call Forking

The SBC device supports call forking of an incoming call to multiple SBC users
(destinations). Call forking is supported by the device's capability of registering multiple SIP
client user phone contacts (mobile and fixed-line extensions) under the same Address of
Record (AOR) in its registration database. This feature can be implemented in the following
example scenarios:

An enterprise Help Desk, where incoming customer calls are simultaneously sent to
multiple customer service agent extensions.

An employee's phone devices, where the incoming call is simultaneously sent to
multiple devices (e.g., to the employee's office phone and mobile SIP phone).

An enterprise reception desk, where an incoming call is simultaneously sent to
multiple receptionists.
The device supports various modes of call forking. For example, in Parallel call forking
mode, the device sends the INVITE message simultaneously to all the users registered
under the same AOR, resulting in the ringing of all extensions; the first extension to pick up
the call receives the call, and all other extensions stop ringing. The Call Forking feature is
configured by creating a User-type IP Group and configuring the IP Groups table's
parameter, 'SBC Client Forking Mode' (see ''Configuring IP Groups'' on page 349).
The device can also fork INVITE messages received for a Request-URI of a specific
contact (user), belonging to the destination IP Group User-type, registered in the database
to all other users located under the same AOR as the specific contact. This is configured
using the SBCSendInviteToAllContacts parameter.

29.7.2 Configuring SIP Forking Initiated by SIP Proxy

The device can handle the receipt of multiple SIP 18x responses as a result of SIP forking
initiated by a proxy server. This occurs when the device forwards an INVITE, received from
Version 7.2
Source SIP Interface: Interface-2
Source IP Group: IP-Phone-B
Source IP Group: IP-Phone-A
Destination IP Group: Primary-Proxy
Source IP Group: Primary-Proxy
Destination IP Group:IP-Phone-A
Source IP Group: IP-Phone-B
Destination IP Group: Sec-Proxy
Source IP Group: Sec-Proxy
Destination IP Group: IP-Phone-B
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29. Advanced SBC Features
Mediant 4000 SBC