Webrtc - AudioCodes Mediant 4000 SBC User Manual

29.4

WebRTC

The device supports interworking of Web Real-Time Communication (WebRTC) and SIP-
based VoIP communication. The device interworks WebRTC calls made from a Web
browser (WebRTC client) and the SIP destination. The device provides the media interface
to WebRTC.
WebRTC is a browser-based real-time communication protocol. WebRTC is an open
source, client-side API definition (based on JavaScript) drafted by the World Wide Web
Consortium (W3C) that supports browser-to-browser applications for voice calling (video
chat, and P2P file sharing) without plugins. Currently, WebRTC is supported only by
Mozilla Firefox and Google Chrome Web browsers. Though the WebRTC standard has
obvious implications for changing the nature of peer-to-peer communication, it is also an
ideal solution for customer-care solutions to allow direct access to the contact center. An
example of a WebRTC application is a click-to-call button on a consumer Web site (see
following figure). After clicking the button, the customer can start a voice and/or video call
with a customer service personnel directly from the browser without having to download
any additional software plugins. The figure below displays an example of a click-to-call
application from a customer Web page, where the client needs to enter credentials
(username and password) before placing the call.
Figure 29-5: Example of WebRTC for Click-to-Call Application
Note: The WebRTC feature is a license-dependent feature and is available only if it is
included in the License Key that is installed on the device. For ordering the feature,
please contact your AudioCodes sales representative.
User's Manual 566
Mediant 4000 SBC
Document #: LTRT-40203