E9-1-1 Support For Microsoft Skype For Business; About E9-1-1 Services - AudioCodes Mediant 4000 SBC User Manual

User's Manual
15.8

E9-1-1 Support for Microsoft Skype for Business

The Enhanced 9-1-1 (E9-1-1) service is becoming the mandatory emergency service
required in many countries around the world. The E9-1-1 service, based on its predecessor
911, enables emergency operators to pinpoint the location (granular location) of callers
who dial the 9-1-1 emergency telephone number.
Today, most enterprises implement an IP-based infrastructure providing a VoIP network
with fixed and nomadic users, allowing connectivity anywhere with any device. This,
together with an often deployed multi-line telephone system (MLTS) poses a challenge for
E9-1-1 due to the difficulty in accurately locating the E9-1-1 caller.
This section describes the E9-1-1 solution provided by Microsoft Skype for Business and
AudioCodes' device's ELIN interworking capabilities, which provides the SIP Trunk to the
E9-1-1 emergency service provider. This section also describes the configuration of the
device for interoperating between the Skype for Business environment and the E9-1-1
emergency provider.
Note:
only if it is included in the License Key installed on the device. For ordering the
feature, please contact your AudioCodes sales representative. For installing a new
License Key, see ''License Key'' on page 641.

15.8.1 About E9-1-1 Services

E9-1-1 is a national emergency service for many countries, enabling E9-1-1 operators to
automatically identify the geographical location and phone number of a 911 caller. In E9-1-
1, the 911 caller is routed to the nearest E9-1-1 operator, termed public safety answering
point (PSAP) based on the location of the caller. Automatic identification of the caller's
location and phone number reduces the time spent on requesting this information from the
911 caller. Therefore, the E9-1-1 service enables the PSAP to quickly dispatch the relevant
emergency services (for example, fire department or police) to the caller's location. Even if
the call prematurely disconnects, the operator has sufficient information to call back the
911 caller.
Version 7.2
The ELIN feature for E9-1-1 is a license-dependent feature and is available
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15. Services
Mediant 4000 SBC