Obtaining Technical Support - R&S SMB100A Operating Manual

®
R&S SMB100A
Possible solutions
Risk of connection errors
Before configuring the network, changing IP addresses or exchanging hardware, con-
sult your network administrator.
Connection errors can affect the entire network.
●
Check the network infrastructure. Exchange connecting cables if obvious damage
is visible.
●
Observe the link status LED on the R&S SMB or the connected network device.
The link status LED is located next to the LAN connector.
If a link failure is detected, connect the instrument to a different device port or to a
different network device.
●
Check whether the LAN interface and the required LAN services are enabled.
See
●
Check whether the IP address of the instrument is within the network's address
range.
See
Check whether IP addresses that were set manually or obtained via the Zeroconf
(APIPA) protocol are valid.

9.6 Obtaining Technical Support

If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy. Error message
types are described in
shooting",
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S SMB. We will find solutions more quickly
and efficiently if you provide us with the information listed below.
●
The following dialog boxes in the "Setup > System" menu provide useful informa-
tion:
–
–
●
System Messages: displayed in the "Info" line and provide information on any
errors that may have occurred
Collect the error information and send an e-mail in which you describe the problem to
the customer support address for your region as listed at the beginning of the
R&S SMB Getting Started manual.
Operating Manual 1407.0806.32 ─ 21
Status Information, Error Messages and Troubleshooting
"LAN Services" on page 116.
Chapter 5.2.3.12, "Network Settings
Chapter 9, "Status Information, Error Messages and Trouble-
on page 481.
Hardware Configuration: hardware assemblies
Software/Options: the status of all software and hardware options installed on
your instrument
Obtaining Technical Support
", on page 104.
488