Step 12. Check The Requirements For Each Client - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading from SWCP Release 4.0
Step 12. Check the requirements for each
client
The Contact Center Agent Desktop and Outbound Campaign Management Tool
are client applications installed on the Contact Center Multimedia/Outbound
server.
From a client, an agent types a URL into a Web browser or Windows Explorer
and pulls the Contact Center Agent Desktop application from the Contact Center
Multimedia/Outbound server to their desktop. The agent uses the Contact Center
Agent Desktop to handle the following types of contacts: inbound voice,
outbound voice, e-mail, and Web communications.
From a client, supervisors or administrators can open the Outbound Campaign
Management Tool from the Contact Center Manager Administrator to create
outbound campaigns and load them to the Contact Center Multimedia/Outbound
server for execution.
Requirements
Before you work with the clients, follow the steps in this section to make sure
you have the required information and materials for using the clients.
358 Contact Center Multimedia/Outbound
Standard 7.16