Ims Limitations; Ims Components - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

IMS Limitations

IMS is designed to work in a system that comprises one IP Office and one Microsoft Exchange Server. It
can be used in a system with more than one telephone system as long as that system has centralized
voicemail using just one voicemail server.
IMS cannot be used to:

Save a voicemail.

Compose a new voicemail.

Reply to a voicemail.

Add comments to a forwarded voicemail.

Mark a voicemail as urgent.
Voicemails should not be placed in Public Folders.
Windows 98 client PCs must connect to the IMS Server PC using TCP/IP. Clients that do not use TCP/IP
are not supported.
To reduce startup time, IMS scans only the root inbox for new messages when it starts up.

IMS Components

IMS consists of the following components.

IP Office
One of the IP400 Office series of telephone systems.

Voicemail Pro
Provides voicemail services to the IP Office extension users.

IMS Server
This consists of two services installed on the Voicemail Pro Server PC:

IMS Voice Service

IMS Gateway Service
Interacts with the Voicemail Pro Server, the Exchange Server and the IMS Clients. Stores
the current known status of voicemail messages and mirrors that status in both user's
email and voicemail mailboxes.

Microsoft Exchange Server
The customer's MS Exchange server.

IMS Administration Tool
This tool is used to maintain the association of voicemail mailboxes to email mailboxes.
The following additional components are required on the user PCs.

Microsoft Exchange or Outlook
Microsoft Exchange Client or Outlook 97 or higher.

IMS Client
Installed on each email user's PC. This provides a voicemail interface within the user's Microsoft
Exchange or Outlook program.
Page 82
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office