Canon iR C6800 Series Service Manual page 994

Chapter 14
Cause
# 801
A timeout error occurred while the machine was
communicating with the SMTP server to send an
e mail message or send/receive an I fax.
The SMTP server returned an error while trying to
connect. The destination is not correct. An error
occurred on the server side during transmission to
a file server.
You are sending a file to a destination to which
you have no write permission.
When the machine tried to send a file to the server,
a file with the same name already exists on the
FTP server and that file cannot be overwritten.
When the machine tried to send a file to the server,
either the folder name is incorrectly specified or
the password is incorrect.
# 802
The name of the SMTP Server in E mail/I Fax
settings in Network Settings in System Settings
(from the Additional Functions screen) is
incorrect. The DNS server name in DNS Server
Settings in TCP/IP Settings in Network Settings in
System Settings (from the Additional Functions
screen) is incorrect. Connection to the DNS server
failed.
# 803
The connection was interrupted due to reasons on
the recipient's side before all of the pages could be
sent.
# 804
Unable to match the specified directory name
when sending data to a file server.
You have no permission to access the folder.
# 806
An incorrect user name or password was specified
for the sending of a file to a file server.
An incorrect destination was specified for the
sending of an e mail message or I fax.
14-10
1. Check that the SMTP server is functioning normally.
2. Check the network status.
1. Check that the SMTP server is functioning normally.
2. Check the network status.
3. Check the destination setting.
4. Check the status and setting of the file server.
Check the destination setting.
Change the setting on the file server to enable the file to be overwritten.
Check the destination setting.
Check the name of the SMTP Server in E mail/I Fax and DNS Server
Settings in TCP/IP Settings in Network Settings in System Settings (from
the Additional Functions screen).
Check that the DNS server is functioning normally.
Try sending again.
Check the destination.
Change the setting on the server to enable access to the folder.
Change the user name or password.
Check the e mail or I fax address.
Remedy