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Using agentCompass
Setting up telephony-enabled tabs for agents
The following is a quick summary of how to create an agentTab that is telephony
enabled. For detailed information, refer to the online Help.
To create a tab
1
Go to the Symposium Agent Administration web pages.
2
In the index to the left, select Tabs under User Profiles administration.
3
In the right frame, press the Add button on the Tabs Administration page.
4
Enter the tab caption and tooltip.
5
Select Allow Telephony Events.
6
Enter the URL of the home page for this tab.
7
Enter the URL for one or more of the call states.
42
Standard 2.0
Nortel Networks Symposium Agent
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