Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading from SWCP Release 4.0

Overview

Contact Center Multimedia server release 6.0 requires different operating
system, and application deployment technologies. If you want to upgrade the
database from the previous release, Symposium Web Center Portal Release 4.0,
you must install your Contact Center Multimedia software on a new server. You
cannot upgrade your Contact Center Multimedia software directly from a
previous installation.
The Contact Center Multimedia Technical Requirements and Operating System
Configuration guide outlines the requirements for the Contact Center
Multimedia server. If your current Symposium Web Center Portal Release 4.0
server currently meets the requirements for the Contact Center Multimedia
server and you do not want to keep data from Symposium Web Center Portal
Release 4.0, you can upgrade your current server to run Contact Center
Multimedia. You must erase all data, including the Operating System from the
server, and format the server according to the information provided in Contact
Center Multimedia Technical Requirements and Operating System
Configuration guide. No Symposium Web Center Portal Release 4.0 information
can remain on the server.
ATTENTION
ATTENTION
Web communications upgrades
There are some extra considerations if you are upgrading from SWCP 4.0 to
Contact Center Multimedia:
290
The procedures in this section describe installing an upgrade
of Contact Center Multimedia/Outbound 6.0. If you are
reinstalling the server software on a new server, see Chapter 7,
"Migrating Contact Center 6.0 to a new server."
After the data is migrated to the Multimedia database, you
cannot return to the previous release.
Contact Center Multimedia/Outbound
Standard 7.16