October 2007
Configure properties for the sample CI Web
site
The web.xml file for the customer interface sample Web site is located in
webapps\CI_Sample_Website\WEB_INF folder of the Tomcat Servlet container.
You can configure the following items:
CCMM_HOSTNAME—The sample CI Web site uses the customer
interface Web services located on your Contact Center Multimedia server.
EMAILSERVER_HOSTNAME—The host name of the e-mail server
that is used to send e-mail using Java mail and Standard Mail Transfer
Protocol (SMTP). The sendmail.jsp page uses SMTP to send e-mail
messages to a Multimedia recipient address. The e-mail server must be
capable of relaying e-mail messages to an e-mail server configured in
Contact Center Multimedia.
PASSWORD_REMINDER_SKILLSET—The password reminder e-
mail contacts are created as closed contacts within this defined skillset. By
default, the password reminder skillset is set to EM_Default_Skillset. The
value of PASSWORD_REMINDER_SKILLSET is used by the
passwordReminder_WSClient.jsp page.
WEBCOMMS_HOSTNAME—The host name of the Web server hosting
the Web communications application.
WEBCOMMS_PORT—The port number used by the Web
communications application. The default value is 8080.
WEBCOMMS_PATH—The URL path used to access the Web
communications application. The default path is /WebComms/jsp/
index.jsp.
HTML_FORM_TO_ADDRESS—The default To e-mail address on the
page submitHTMLForm.jsp. The HTML_FORM_TO_ADDRESS must be
a valid Multimedia recipient address.
HTML_FORM_SUBJECT—The default subject on the page
submitHTMLForm.jsp. The default subject is HTML Form Submitted from
the Web.
Installation and Maintenance Guide
Using the Web communications customer interface
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